- August 14, 2017 at 8:25 AM #43190
I can’t receive bt emails on iPhone can get on laptop phone says PW+UN wrong but this has been checked by bt who said no problems with their equipment and its my phone.Can get my gmail account emails.I can sign into my bt no problem it’s just not getting or sending anything via my phone.Laptop working fine with the PW + UN. Please advise as I’ve had this problem since 04/07/2017. Many 🙏 thanks xxxx
- August 14, 2017 at 8:29 AM #43192
I hope I understand your issue correctly. Are you not able to get emails on your iPhone using the Mail App? If that’s the case, try deleting that problem mail account, restart your device, and then adding it in again.
Go to Mail > Accounts > Choose the problem account > Delete Account.
Then force restart your iPhone by pressing Power (or Volume Down) and Home until you see the Apple Logo.
Once restarted, add that Mail account back in by going to that same setting but this time choose Add Account. Do this when you are connected to a consistent WiFi signal.