This topic contains 20 replies, has 1 voice, and was last updated by John 2 minutes ago.
October 10, 2017 at 8:52 AM #44760
I use an older flip phone (Samsung Convoy), and have been able to receive texts from iPhone users as long as I have owned it. Since the recent iOS 11 update, any text that has an apostrophe in it is either truncated immediately after point in the text where the apostrophe was with the apostrophe changed into a period; is split into multiple texts with portions missing; or doesn’t show up at all (a message arrives but with no text). This would happen before if a text contained an emoji, I am wondering if that is the problem. The new OS treats the apostrophe like an emoji, and it affects the nature of the text.
October 13, 2017 at 8:47 AM #44807
I have been struggling with this for a year or so. Messages from iPhones with apostrophes especially, but maybe some other characters, end up coming in with gaps in the middle or without the end of the message.
October 23, 2017 at 6:03 PM #45144
Yes, I’ve been having the EXACT same problem. I use a samsung flip phone, and it turns out all texts from ios 11 are messed up, in the same manner you described. I hope apple can fix this soon.
October 25, 2017 at 8:36 AM #45167
I’m experiencing this same problem. It happens with I receive text messages from an iPhone that contain apostrophes, emojis and/or possibly other characters. It definitely happens when text messages from iPhones contain text and only apstrophes (without any other special characters). Messages come through truncated and sometimes garbled.
I’m using a Samsung Intensity (SCH-U450 V) and I have this issue from every iPhone I’ve tested including: iPhone 5, iPhone 5s and iPhone 8.
This issue does NOT happen with any Android phones that I’ve tested.
Verizon support told me this was because this basic phone operates on the 1X network and the iPhones operate on 3G/4G networks. This can’t be the only reason though because I receive texts from Android phones just fine. And of course Verizon wants to sell me a new phone now.
October 27, 2017 at 12:46 PM #45174
I’m experiencing the same thing. What can we do about this?
October 27, 2017 at 12:46 PM #45182
Having same issue only AFTER the 11.0 update. Nothing else has changed and it is only one recipient that has informed me of it. Text cuts off after a few words and often there is no special character included in the message to them. Other times they receive just a bunch of garbage characters. Again, this didn’t happen at all until after that update. And I’ve texted back and forth with this person for a few years. Come on Apple – someone respond and tell us what’s happened. We can’t be the only people that have this problem. Please fix this as it’s extremely annoying to not be able to communicate in full sentences!
October 28, 2017 at 6:48 AM #45207
I think I solved the issue. In general setting > keyboard, there is a new feature in ios11 called “smart punctuation”. Not sure what it does but I turned that feature off and the person receiving my messages on an old flip phone says the text truncating/jumbling issues are gone. Hope this helps!
October 28, 2017 at 6:49 AM #45206
I am having the same problem after the most recent IOS update. I can’t use apostrophes in texts to my husband’s flip phone or he won’t see them. This wasn’t happening before the most recent iPhone update.
October 29, 2017 at 1:29 PM #45211
Your suggestion worked! Thank you so much, Mike!
November 1, 2017 at 7:03 PM #45245
Even if it works I can’t tell all my contacts…associates and Co workers and everyone else to do what Mike says. Apple fix this now…..I refuse to get a smart phone and when I absolutle must it will never be an iphone
November 5, 2017 at 5:34 AM #45345
(Response to Mike’s message: I think I solved the issue. In general setting > keyboard, there is a new feature in ios11 called “smart punctuation”. Not sure what it does but I turned that feature off and the person receiving my messages on an old flip phone says the text truncating/jumbling issues are gone. Hope this helps!
Response: Mike, that totally worked for me too! Thanks for posting here. I am submitting a report to Apple about this. There are a lot of legitimate (i.e. non-hipster) folks that use flip phones that probably have this same issue. Scientists (like me), seniors, military personnel, and people that just prefer flip phones. This is absolutely a bug on Apple’s part, but it is a fixable one.
November 8, 2017 at 5:12 AM #45371
Thank you Mike! I called Apple for help, was told no one else had contacted Apple about this problem and today this is what I find when I started searching again. I was told to contact my carrier because the problem was not on Apple’s end….
November 23, 2017 at 6:44 AM #45682
I also called Apple for help, and like Sue, was told that no one else had contacted Apple about this problem. I also was told that the problem was not on Apple’s end. In fact, the Apple rep suggested that I call Samsung (I have a Samsung Gusto). I contacted Verizon, and their rep told me that they had received many complaints about this issue, and that more people use flip phones than you’d think. Apple has created a mess. I, too, am fighting to keep my flip phone.
November 24, 2017 at 6:28 AM #45701
YES I Definitely have been having this problem as well and cannot find a solution.
December 3, 2017 at 7:11 AM #45915
I’ve been having the same problem. Texts from certain iPhone users come back garbled, or with periods where apostrophes should be. I haven’t had any problems texting back and forth with iPhone users until a few months ago. I use my phone for business and personal, and don’t want to ask individual people to change their phone settings just for me. It’s not professional. I find smartphones distracting and am fighting to keep my flip phone (a Samsung Gusto). Please fix this bug, Apple!
December 4, 2017 at 7:42 AM #45926
C’mon apple…….fix this already!!!
December 4, 2017 at 7:42 AM #45925
me too! i refuse to switch to a smartphone, i am perfectly happy without one, but i now cannot receive these texts!!! i am afraid they want flip phone users to move with the times…but i wont let that happen!
December 5, 2017 at 6:38 PM #45988
I have an LGVX8300 on Verizon and I am having this problem as well. I’love get about ten words of a text and then my phone just starts chopping words out and it becomes unintelligible. I’m calling apple right now.
December 6, 2017 at 8:35 AM #45996
All I want for Christmas is for Apple to fix this mess…………………………..
December 12, 2017 at 7:11 AM #46089
Initially thought Mike’s solution didn’t work but the test I ran was a copy-paste from before changing settings so the “smart punctuation” must have been embedded in it. Disabling “smart punctuation” is an ok solution in the meantime for family and friends but unacceptable for business communications. Apple fix this!!
December 14, 2017 at 5:58 PM #46160
This is a real problem. Many people in my family have older phones and they do not get the full message that i send. Sometimes just the first few words. It is an apple issue. Turning off smart punctuation worked for us also.