This topic contains 41 replies, has 2 voices, and was last updated by Deborah 1 month, 2 weeks ago.
- October 29, 2015 at 5:14 AM #28892
When I open my Mac and want to use Safari, I get the message ” Safari is being updated” and cannot be opened during updating….. This is day 3 of not being able to use it! Help
- November 2, 2015 at 11:51 AM #28965
I’ve been having the same problem for the last couple of weeks. My stop-gap solution has been to RESTART my Mac, which seems to short-circuit the Safari updating, if in fact it’s actually updating and not a glitch.
- December 9, 2015 at 12:55 PM #29233
Our apple computer doing same thing only I have to reboot it more than once a day. This has become very annoying.
- December 9, 2015 at 12:57 PM #29231
This issue just started for me on three different iMacs. Did you discover a solution?
- December 14, 2015 at 6:15 AM #29280
I had this annoying issue also.
I have managed to fix it on my system.
I looked to me as if at update was not completed.
So I looked in the Library for updates and found this update package Safari9.0.2Yosemite.pkg in /Library/Updates/031-38517
I simply ran this install package.
It took about five minutes to install on my MacBook Pro (13-inch, Early 2011), ( More than half of that time was Optimising).
After you see the message “Installation complete” Check to see if the package still exists in the /Library/Updates/031-38517 directory.
I believe this is safe to delete now.
After this I was able to run Safari from /Applications as usual.
- February 13, 2016 at 5:20 AM #30312
Thanks Charles – different package number and different version but it worked.
- February 24, 2017 at 11:05 PM #38398
Charles and Chris, thanks so much! it worked for me too (with a different package # 10…)
- May 17, 2017 at 8:52 AM #40921
I cannot find the “go” tab.
- September 22, 2018 at 7:21 AM #55736
Thanks for that . I managed to find the Library folder and the safari Update . But rather to delete it straight away I clicked on it to install it just in case . It installed and now its working .
- December 17, 2015 at 8:51 AM #29310
Thx Charles, it worked for me.
- December 22, 2015 at 9:46 AM #29386
I have the same problem. Could one of you help me out a bit?
I can’t find such a package. Where is this “Library” that you are speaking about? Within a finder window somewhere? Within a Safari folder?
Thanks – Lily
- December 27, 2015 at 9:02 AM #29429
You can find the library folder by clicking on Finder, then pressing the drop down “Go” tab at the top of the screen. Press the alt key and the library folder will appear.
Apple hides this folder because there are important files within it that should be handled with care.
- January 8, 2016 at 10:17 AM #29653
I got to the library folder. There are folders within it. There is not an update folder? Where else should I look for updates?
- January 9, 2016 at 12:43 PM #29669
go to your MacintoshHD files. Then go to Library, updates, then click the file that says “031-38517”. Then you should be able to find the Safari9.0.2Yosemite.pkg. Just run this installation. I hope this helped
- January 17, 2016 at 7:56 AM #29862
Guys, I also found that this problem happens when you have items/updates sitting in your queue from the App store. There are two ways i found this. Both my macs were getting notifications to update to the new OS X. On one I updated the new OS X and also applied the software update for security and then restarted. The Safari problem got resolved. On the second, in order to experiment I decided to not upgrade to El Capitan but clear the temp App Store files, change settings in Appstore to discourage auto download and then restarted my mac. It did the trick. Type in $TMPDIR../C in your terminal and delete anything that has the name com.apple.appstore. Usually this is the first or the second item on the list. Once you delete, make sure to go back and change the setting for your app store downloads and then restart your machine. I’m going to also try the one recommended by Charles and will report back.
- January 21, 2016 at 6:14 AM #29963
If you can’t open Safari go to your applications and find safari, right click it and go to ‘see package contents’, then you will see a folder called MacOS and click on it.
Inside of it, their will be an exec file and click it, this should bring up a terminal window which will force open Safari and let you use it.
Hope this works
- September 5, 2016 at 11:50 AM #34782
THIS WORKEDDDD WOOWWW THANK YOU SO MUCHHH
- September 27, 2018 at 5:53 PM #55936
2 years after your original post and this worked for me. Unbelievable that an related app being qued for an update would prevent Safari from opening. Go figure. Thank you VERY much!
- January 27, 2016 at 8:27 PM #30124
Thanks – this solution worded for me as well. BE aware, though that the file location may be different – just look in /Library/Updates/ and there will be one or several directories that look like this “031-45945” or similar. Look for a file that starts with “Safari” . Mine was named Safari9.0.3Yosemite.pkg
After locating the file go to the finder and select shift-command-G (go to folder). Type in the location and double click the .pkg file. The install should begin 🙂
- February 10, 2016 at 6:05 AM #30294
the terminal thing worked but i am not able to close the terminal window without closing the safari window
- March 30, 2016 at 3:19 PM #31327
Great. Thanks a lot.
Works for me.
- April 6, 2016 at 9:01 PM #31539
I’ve found the update folder but nothing’s innit and I also can’t fine the Macintosh folders. I’m very stuck and I haven’t been able to use be able to use safari or iTunes for months. I could really use some help!!
- June 15, 2016 at 8:10 PM #32740
I can’t find any file or updates folder anywhere! Please help! I checked my library but nothing’s there!
- July 24, 2016 at 2:33 AM #33911
Is there a similar fix for iTunes re this issue? I clicked update days ago yet I still get the “iTunes can not be opened while it is being updated” whenever attempting to open iTunes.
Thx for your time.
- September 4, 2016 at 7:54 AM #34780
A few months ago I could update via Library -> 031-45945. Now there is no such file anymore in Library.
I also tried going to Application -> Safari and click on it, but I get the same message that Safari is being updated and I cannot do anything else. Does anyone know how I can still update now? I am clueless..
Just to add, this is already the third time in just half a year I get this stuff with Safari being updated and not being able to use it anymore. I find it pretty bizarre that Apple cannot find a more comprehensible way to update Safari. This is a lot of stress and wasted energy.. Why not let Safari update in the normal way like all other updates, with a message in advance before shutting of the entire Safari..
Well, I guess the last part is addressed to Apple, not to all of you who actually take the effort to solve this weird procedures..
- November 11, 2016 at 6:40 AM #36163
Thank you. I have been frustrated for months and just used Firefox until I just really wanted to see a website update that wouldn’t be visible even after clearing the cache on Firefox. So I was technically frustrated and walked away with a solution that works. Thank you so much!
- December 12, 2016 at 6:49 AM #36699
Ive tried to find all the folders mentioned here but I cant find any of them, does anyone have any other solutions? Mine is for iTunes, not safari, don’t know if that makes any difference?
- January 22, 2017 at 12:42 PM #37354
I’m also having the same issue but mine is with iTunes. Says it cannot open while it is being updated. Tried searching through library for any packages but there was nothing. Also looked in the itunes folder there and also nothing. I’m lost.
- April 29, 2017 at 11:41 AM #40476
I’m glad to know that I’m not going crazy on this nearly $2000 Mac computer; this ‘safari updating’ problem just started….it comes and goes but all I have to do is close all windows and ‘restart’. But still, it’s a hassle. I am also getting a message every time I turn on my computer and click on Safari that requires me to click on ‘Mac Security’ in order to use the internet. It doesn’t go anywhere or do anything, just another glitch I suppose. I just click on it and then I can get into the internet; this happens when I first turn on the computer in the morning. Another glitch I guess that I get is that the box comes up wanting me to log into iTunes…what the heck is that? For all these glitches you would think that I had a $300 Windows based product.
- April 29, 2017 at 11:52 AM #40500
Try the following things when you receive this error.
Go to Safari > Preferences > Privacy > Manage Website Data
Select “Remove All ” or highlight certain sites and click Remove
Next, return to Safari > Preferences > Privacy
Under Cookies and website data select Allow From Website I Visit
Clear Safari’s Web caches
Go to Safari > Preferences > Advanced
Tick the checkbox for Show Develop menu in menu bar
Under the Develop Menu, Select Empty Caches or use shortcut Option+Command+E
This usually rectifies most of these “can’t use Safari” problems
- May 17, 2017 at 8:58 AM #40927
Hey Zach, The Go Tab is in your Mac’s Finder Menu bar. Click on your desktop, so that the top bar shows your Finder Menu Bar–it should say Finder next to the Apple Logo in the top left corner of your screen. Then look to the right and find the Go Menu.
- September 18, 2018 at 6:03 PM #55448
Thanks found the file and finished the update!
- September 19, 2018 at 11:27 AM #55561
Check out this article for a list of tips to fix this Safari problem:
- September 19, 2018 at 2:37 PM #55592
Thanks everyone. I finally found the update and got it to install completely. As info for anybody else who gets stumped, I could only find the “Updates” folder in “Library” by clicking on the “macintosh” symbol; it didn’t show under Finder-Go.
- September 21, 2018 at 9:46 AM #55695
Hi everyone – went to the /Library/Updates folder and poked around in there and found the Safari12.0HighSierraAuto.pkg. Ran it manually… 5 minutes, and still didn’t work. Package installed successfully but Safari reports that it is still being updated. I will reboot and test.
- September 23, 2018 at 12:02 PM #55766
Okay so I had the exact same problem as all of you guys, and I managed to fix it in like 20minutes. I went into the website: https://appletoolbox.com/2017/05/safari-is-being-updated-message-how-to-fix/
Here’s the instructions I followed that helped fix the problem: (it only took a few minutes to update and stufff, woo!)
Find Safari’s Latest Update on Your Mac
Open your boot drive (default name is MacintoshHD–but you may have named it differently)
Locate your Library folder (main directory–not user Library)
Scroll down and open the folder Updates
Look for a file named Safari.pkg and open it to run the installer again
There will be a package number and version listed between the words Safari and .pkg
If successful, you see a message that installation is complete
Restart your Mac and open Safari to test that it worked
If successful, you can remove that Safari.pkg file or leave it
- September 26, 2018 at 6:15 AM #55885
1. Click ‘FINDER”
2. Look on Left Side under DEVICES – -Click on your DEVICE (should be a little screen pic)
3. Scroll down to “UPDATES” folder CLICK
4. You should see a folder in the drop down that says a number (ie. 091-77636) it could be different just Click
5. Under the drop down will be a pic of an open box next to it “Safari……pkg. Click and install
It worked for me! WooHoo!
- January 6, 2019 at 3:17 PM #61504
Thank you for pointing out the Library. I managed to update and back up and running. Really grateful for you taking the time to do this.
- January 31, 2019 at 9:13 AM #62960
Thank you so much for this piece on fixing Safari bug.
What I did was just what had been said by many folks.
Mackintosh HD – Library – Updates – Folder with numbers – Safari Update installation
- January 31, 2019 at 7:37 PM #63020
My updates folder in the Library just contains 2 files: index.plist and ProductMetaData.plist. Is there any other place I can look for these files? I haven’t been able to use Safari for the past 2 weeks. Thank you for any help you can give me.
- January 31, 2019 at 7:48 PM #63025
Look and see if there is an update for iTunes.
First, close all open applications–especially Safari. Then update iTunes.
I had this problem, then updated my iTunes and that seems to have taken care of the problem. I can open Safari and use it just like I did before.
- February 3, 2019 at 9:39 AM #63127
Thanks for the suggestion, Sammi, but this didn’t work. iTunes is updated, as are all my programs. This is very frustrating. Any other suggestions?