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iCloud password linked to a non-existant Apple ID

Home › Forums › iPad Forums › iCloud password linked to a non-existant Apple ID

This topic contains 1 reply, has 2 voices, and was last updated by  SK 1 year, 10 months ago.

  • Author
    Posts
  • April 24, 2017 at 10:56 AM #40255 Reply

    fRANK

    iPad keeps asking for i cloud password for an old or unavailable Apple ID.
    Cannot change things in the cloud. Cannot turn off ” Find My iPhone ” to do a clean restore.
    iPad was purchased new only 3 days ago and apparently the backup from my other iPad was corrupt
    How can I get rid of the bad ID and retake control of my things in the cloud

  • April 24, 2017 at 11:08 AM #40270 Reply

    SK
    Keymaster

    Hi Frank,

    The first thing we recommend you try is using the old Apple ID from your previous device. If you already did this or if it did not work, since your iPad was a recent (very recent) purchase, we suggest calling Apple Support to resolve this issue. Have your sales receipt and serial number available so they can verify your purchase. If an Apple Store is nearby, call the store and set-up an appointment. If not, call Support (https://support.apple.com/en-us/HT201232)

    Alternatively, you can try to set-up a temporary Apple ID with the following steps:

    Sign in to your Apple ID account

    Click Edit in the Account section then Change Email Address

    Change your Apple ID to the email address that iCloud is asking you to sign in with

    Sign out of your account page

    Then sign out of iCloud on your iPad

    Tap Settings > iCloud on your iPad

    Scroll down and tap Sign Out, then tap Sign Out to confirm

    Tap Keep on My [Device] or Delete from My [Device], and enter the password for your Apple ID. Your data remains in iCloud and is updated on your device when you sign into iCloud

    If you’re signed in on more than one device with this Apple ID, Repeat steps 1-3 for each device

    THEN go to your Apple ID account page, and sign in again

    Change your Apple ID to the email address that you want to use. You’ll need to verify the email address

    Tap Settings > iCloud on your iPad and sign in with your new Apple ID

    If these steps don’t work, change your Apple ID temporarily again. Then sign back into your Apple ID account page to make sure that your Apple ID changed

    SK

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