This topic contains 2 replies, has 2 voices, and was last updated by Shirley 1 year ago.
April 7, 2017 at 9:07 AM #39854
Since upgrading my iPhone6 this week to 10.3.1 whenever I get an iMessage from family a box pops up telling me it could be junk and asking it I want to report it to Apple as junk. How do I stop getting this message?
April 7, 2017 at 9:15 AM #39874
It sounds like you need to help your iPhone (and iOS) understand that your family members are not spammers.
First, make sure each family member is saved as a Contact in your Contacts APP.
After entering family members into Contacts, use a function inside the Contacts app to define related names. Please see the ATB (AppleToolBox) article on getting the most out of your contacts “7 Tips to Get The Best Out of Your iPhone Contacts.”
You may also want to turn off this setting To filter iMessages, go to Settings > Messages and turn OFF Filter Unknown Senders
And go to Go to Settings > Messages > Blocked and make sure none of your family members are listed here. If they are, unblock them.
Best of luck,
April 7, 2017 at 12:28 PM #39879
Thanks for your suggestions. I checked and the filter is off and they aren’t on the blocked senders list. I read the 7 tips and added a related name hoping that would help, but just r received a message from my daughter and it did it again. My daughter said since she did the upgrade the other day her phone is doing the same thing.