Ipad has black box in corner with hangup button and a crossed out – video button

[Alyssa]

My son was playing with my iPad and now there is a black box in the corner (that I can move to any corner) that has the red iPhone hangup button and a white button with a video camera with a line through it. There is also another white button that looks like when you want to switch the small screen and big screen sources. I have tried closing all open apps and it remains. Any help is greatly appreciated!

[Austin]

You can restart the ipad. That worked for the same problem on my wife’s.

[Mary Ann Klumick]

Have black square with red hang up button (phone) , crossed out video button and a white button which looks like you can switch from small screen to big screen. I cannot get rid of it. Have tried by shutting down iPad, also tried swiping all apps up to delete but black square always reappears. Please send a solution to get rid of black box

[nj1222]

Power down your ipad and when you restart the ipad the box will be gone.

[Mary Ann]

nj1222, Thank you so much for your response.

I power down (shut off) iPad every night, but the black square always reappears.

There must be a glitch in the iPad. Don’t know what else to do.

[Amanda]

Hi Mary Ann,

It sounds like you have the zoom function on. I think you’re seeing the zoom controller

To check, go to Settings App > General > Accessibility > Zoom.

Turn everything in zoom off.

If you can’t do that due to the black box or if zoom isn’t on, reset all your devices settings–go to Settings > General > reset > reset all settings

Best to backup via iCloud or iTunes first–but you won’t lose any data…it does reset all those features and personalizations and you’ll need to enter wifi passwords again.

But it should remove that black box!

[Author]

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