This topic contains 3 replies, has 2 voices, and was last updated by Steven DeRyke 2 months, 4 weeks ago.
May 27, 2017 at 8:33 AM #41139
my ipad will be charged and then suddenly it will drop to a lower batter percent like 60% for example. then all of a sudden it will drop to 10% and then die. then it takes a while to turn on and when it does it won’t connect to the internet. i have done a soft reset a few times but the battery issue seems to be getting worse. just now it turned on after being dead and i opened it for a few seconds and it shut off again. please help!
May 27, 2017 at 8:37 AM #41146
Instead of a soft reset, try a hard one by holding both Home and Power until you see the Apple Logo. If the problem persists, make sure you charge your iPad with its original cable and charger and connect directly to a wall outlet–not a USB port or hub.
Then once you try charging, connect to iTunes and see if it recognizes the iPad.
For more tips, take a look at this article (https://appletoolbox.com/2013/11/ipad-air-charging-very-slowly-or-not-charging-fix/)
June 1, 2017 at 10:56 AM #41198
Maybe there is some bugs stucked on your iPad, now you can restart your iPad to have a try.
Also you can also reset all content and settings on your iPad to solve some software issue. go to Setting–General–Reset–Reset All Content and Settings.
And if your iPhone is still under warranty, you can bring your iPad to Apple store for help.
November 21, 2017 at 7:54 AM #45663
We are having the same problem with an iPad Pro at work, I am the IT Manager at the company. I have tried everything all the way down to completely wiping the iPad Pro to factory settings and even putting a different user on it, all of which takes multiple attempts because the device will die in the middle of the process repeatedly. I now have the device with a new user set up and I can get it to boot to a normal working mode but it still fails after just 3 to 5 minutes. The whole time the battery display will hover around 90% until it drops to below 5% and then shuts off and immediately reboots itself. This happens whether it is plugged in or not. This happens whether we use the 12 watt or 6 watt chargers. This device is at iOS 11.1.
Also because the battery display will sometimes show the lightning bolt near the battery level icon and sometimes it will not (even when plugged in, even when I careful to plug it in properly and make sure the wire is not bumped) I am becoming more and more convinced this is a hardware issue, the the battery or charging circuit or regulator in the iPad is faulty.