This topic contains 21 replies, has 3 voices, and was last updated by Dennis Gates 1 month, 2 weeks ago.
- May 27, 2017 at 8:33 AM #41139
my ipad will be charged and then suddenly it will drop to a lower batter percent like 60% for example. then all of a sudden it will drop to 10% and then die. then it takes a while to turn on and when it does it won’t connect to the internet. i have done a soft reset a few times but the battery issue seems to be getting worse. just now it turned on after being dead and i opened it for a few seconds and it shut off again. please help!
- May 27, 2017 at 8:37 AM #41146
Instead of a soft reset, try a hard one by holding both Home and Power until you see the Apple Logo. If the problem persists, make sure you charge your iPad with its original cable and charger and connect directly to a wall outlet–not a USB port or hub.
Then once you try charging, connect to iTunes and see if it recognizes the iPad.
For more tips, take a look at this article (https://appletoolbox.com/ipad-air-charging-very-slowly-or-not-charging-fix/)
- June 1, 2017 at 10:56 AM #41198
Maybe there is some bugs stucked on your iPad, now you can restart your iPad to have a try.
Also you can also reset all content and settings on your iPad to solve some software issue. go to Setting–General–Reset–Reset All Content and Settings.
And if your iPhone is still under warranty, you can bring your iPad to Apple store for help.
- November 21, 2017 at 7:54 AM #45663
We are having the same problem with an iPad Pro at work, I am the IT Manager at the company. I have tried everything all the way down to completely wiping the iPad Pro to factory settings and even putting a different user on it, all of which takes multiple attempts because the device will die in the middle of the process repeatedly. I now have the device with a new user set up and I can get it to boot to a normal working mode but it still fails after just 3 to 5 minutes. The whole time the battery display will hover around 90% until it drops to below 5% and then shuts off and immediately reboots itself. This happens whether it is plugged in or not. This happens whether we use the 12 watt or 6 watt chargers. This device is at iOS 11.1.
Also because the battery display will sometimes show the lightning bolt near the battery level icon and sometimes it will not (even when plugged in, even when I careful to plug it in properly and make sure the wire is not bumped) I am becoming more and more convinced this is a hardware issue, the the battery or charging circuit or regulator in the iPad is faulty.
- September 14, 2018 at 7:25 AM #55216
Same damn problem… goes from 100% to 1% then shuts off. iPadPro
After restarting it may show 1% then go back to 100% then minutes later shuts off again.
- September 22, 2018 at 7:21 AM #55733
Same problem here jump from 90% to 1 %and then reboots
- September 30, 2018 at 8:10 AM #56037
Omg. I’m not the only. Was looking for something like this. iPad Air does the same thing. At 100, drop 64, then 10 and shuts off. Trying to hurry up before dies because I’m at 10. What to do?
- September 30, 2018 at 8:10 AM #56038
iPad hasn’t died yet. Wanted to hurry up and get post in before shutdown. Waiting for it to die so I can do the full charge thing to see if that helps. Will save page to fav so I can come back. Really need help. Very frustrating.
- September 30, 2018 at 8:16 AM #56042
https://www.youtube.com/watch?v=SWQzydi20ks This video should be helpful as well. It could also be a battery that needs replacement.
- October 1, 2018 at 9:10 AM #56057
Thanks for the reply. It’s probably my battery because I let it completely die out and then charged it to 100, but same thing. Thanks 🙏🏾 so much for your reply. I only use Apple charger, nothing off brand. I will take it to one of the phone doc to check battery and have replaced. Or should I take it to Apple?
- November 16, 2018 at 4:10 PM #59051
I found a work around. When I’m connected to a Bluetooth speaker, the problem goes away. I’m suprised Apple hasn’t solved this problem.
- November 27, 2018 at 3:59 PM #59577
Hello, Anyone have a solution of same mike and steven problems.
- January 28, 2019 at 8:46 AM #62673
Tech support says battery might be bad If not nothing else can be done!’
They had never heard of this happening. 🤬
- March 13, 2019 at 1:05 PM #65279
I just replaced my iPad battery and now I am having this same problem.
I did not have the problem before the battery replacement.
Ipad had 100% charge when I picked it up then was 0 when I got home to try it, after 20-30 secs it went to 61 and after 1.5-2 minutes it just died.
It does this all the time now.
So a new battery was not helpful.
My husband says it must be a software problem.
Plan to take it to Apple Support with a copy of this forum. Will update you if/when I learn more.
- March 13, 2019 at 1:05 PM #65301
Update: Had the old battery reinstalled (after the company attempted to install 4 new batteries) and the problem disappeared.
Interesting. Thus always keep the old battery if it still works but just doesn’t stay charged as long.
I immediately traded in this iPad for 6th Generation iPad which currently is on sale as 7th coming out soon.
Saved $180 toward the new iPad ($100 trade-in and $80 sale savings).
- March 15, 2019 at 10:38 AM #65458
I’m having the same problem. My iPad (9.7 5th Generation 32GB WiFi Only) is barely a year old. This started happening back in the fall right after an IOS update (I’m sorry I do not even know which it was as there have been several updates since). I’m on the current 12.1.4.
Mine mainly happens when I’m reading on the kindle app so thought it was maybe that. I deregisters the unit, deleted the app, have reset numerous times and even ERASED it entirely twice. Last time I only downloaded the Kindle app and was 4 pages in to my book and thinking YAY!!!… and Blip!
I turned off wifi, bluetooth and any background refresh, and it still happens. I have downloaded several battery health apps and they all say my battery is 100% healthy. This is extremely frustrating. Anybody have any other options to try?
- March 25, 2019 at 9:55 AM #65953
Hi same problem here, battery says 1% then jumps to 60% and switches off after around 3min. Anybody managed to solve this issue. Thanks steven ipad pro
- March 29, 2019 at 9:01 AM #66335
Same Issue. Battery fully charged 100% indication.
The iPad reboots every 2:30 minutes.
When it powers up it shows the battery at 1%.
After about 30 seconds it displays the actual battery level. wait about 2 and a half minutes and reboot.
I have soft reset, hard reset, and restored the OS.
Hope someone has an idea.
What is odd is during the reloading of OS it doesn’t reboot, which make me think its a software issue.
- March 29, 2019 at 9:09 AM #66351
I had this problem and then calibrated the battery and things improved.
1. Fully drain the iPad and it shuts down automatically–watch a video or use the flashlight to drain it quickly
2. Once drained, plug it into a wall outlet using the original charger, if available, and wait for it to power up on its own.
3. When it powers up on its own, turn it off again manually
4. Charge the iPad for at least 12 hours, without any use or interruption
5. With the charging cable and charger still connected, start up your iPad
6. When the iPad restarts, force restart
7. When your iPad restarts to the home screen, unplug it
If that doesn’t help, you can also replace the battery with Apple’s battery service–free if you are in warranty and $99 USD if you’re out of warranty.
- May 17, 2019 at 7:28 AM #69259
Katherine M Hoekstra
This will sound a bit bizarre, but I’ve had this problem (100% charged w/ almost immediate complete discharge) repeatedly & have, in a desperate attempt to fix, have finally found that turning over the pin end of the charger & replugging quickly charges to 100% & holds.
- May 17, 2019 at 7:31 AM #69323
We’ve created an article specifically addressing these issues:
Hope these tips help!
If problems persist, let us know
- May 28, 2019 at 10:49 AM #72262
Has anyone noticed an issue with the sleep/wake button not working properly an an iPad Mini 4 that won’t hold a charge?
I actually repair iPad have noticed a hardware issue with the screens, batteries and wake buttons.
While diagnosing the battery no charge issue I tested but swapping out another working screen with another iPad and the issue went away.
The fix was to install a new screen which is fairly expensive because the screen and LCD are all in one welded onto the digitizer.
This was after I installed two new batteries where neither one would charge.
I did wind up installing a new wake button sensor as well.
The iPad is working fine now and in my case, it was a hardware issue with a failing screen even though the screen and digitizer both worked fine.
- A new battery is about 12$ and easy to install.
- New screen about 70$.
The hardest part by far is getting the whole screen off without damaging it.