- This topic has 2 replies, 1 voice, and was last updated 9 months, 4 weeks ago by paulo.
March 22, 2020 at 12:30 PM #93731JohnWGuest
trying to use the app store on my old iPod, sadly each time I ask it to get the app, it asks for my apple id and password.
1 of the password characters is in lower case, (which apple requires!)
BUT the IPOD seems not to allow the keying in of lower case characters on its keypad.
If I hold the key in question down, it seems to change to lower case, but apple won’t accept it!
March 22, 2020 at 12:32 PM #93734Elizabeth JonesModerator
Can you send the proper character in a text or email to yourself, and then paste it in?
If that’s not an option, please let us know what model iPod you use and what iOS version it currently runs–that will help us identify more troubleshooting options.
March 29, 2020 at 8:15 AM #94312pauloGuest
I need to update my iPad but I can not!
I keep getting prompt for password.
I don’t remember my password nor do I have access to old email registered.
What can I do and how?