Unable to open pre iOS 11 docs in Pages or files

[Patty McNickle]

Some of my Document icons show a pic of the document but at least 75% shows the pages icon (white page, right corner folded down with a pen in the center). Those that show an actual picture of the document open fine BUT those with the pages icon wil not open. Tried opening in Pages as well as in Files and tried opening from my iPad and from iCloud they just won’t open. I’m sure is something simple I’m just not seeing but can you please help?

[Derryl Hermanutz]

Same problem with my iPad Air 2. My Macbook is 10 years old and won’t run the most recent iTunes, so I can’t backup to iTunes. I tried backing up to iCloud, but the Pages documents still won’t open.

[Marilyn Graham]

I have the same situation with pages and numbers. What is the solution?

[Gail weber]

I have the same problem as Patty. What is the solution to opening the documents in pages?

[Dan Hammond]

Unable to open docs or fines in pages. Any suggestions??

[JJ]

Hi,

I have already done the necessary measures that you mentioned to offload, reboot, reinstall, reboot but my books app still doesn’t open!

I have down this measure several times!

Can you please help me?

I am really desperate to get back my files as they are very important to me.

Hope to hear from you soon please on a solution! I’ll be truly devastated if I can’t retrieve all my data. I have not done any backup too before encountering this problem today! 😭

Pleaseee!! Hope to hear from you soon!!! 🙏🏻

Regards

[Author]

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