- This topic has 1 reply, 1 voice, and was last updated 8 months, 2 weeks ago by Thomas McKeown.
- February 20, 2019 at 10:41 AM #64045HeatherGuest
Hi, my phone did an auto update last night to 12.1.4 and since then I have had problems with wifi connection.
It states that there is “no internet connection” but I know that there is because I am using it right now to access this website via a laptop.
I have switched my phone off and on again and that seemed to fix it for a few minutes but now the issue has begun again.
Does anyone have any advice on how to fix this, please? Thank you
- June 9, 2019 at 7:24 AM #72930Thomas McKeownGuest
To belatedly answer your question, your device may have forgotten the wireless network that it was accessing previous to the update.
Go to Settings – Wi-Fi – and then check that there’s a tick next to the name of your wireless network. Attempt to re-establish a connection to the said network by getting your device to “Forget this Network”. And then re-connect by entering your network’s passphrase.
Also check to ensure that Airplane Mode is disabled in Settings.