Pre-Order Day is here! We’ve seen several reports suggesting that Apple won’t have enough iPhone Xs to meet the pre-order demand, so remember to set your clocks for 12:01 a.m. Pacific Time in the US to get your order in asap. We recommend using Apple’s mobile app instead of the website and set-up your order now, including picking your iPhone X color, size, and your mobile carrier.
Additionally, all major cell phone carriers and retailers like Best Buy are also going to accept pre-orders for the iPhone X, so consider these as options too–especially if Apple’s website floods with traffic.
- 1 Pre-Ordering the iPhone X
- 2 Walk In-Store Purchases
- 3 Apple Store Experience For Picking up New iPhone
The Back Story
Apple launched the fancy OLED iPhone X, the less expensive iPhone 8 Plus and the iPhone 8 models in September. The newly designed iPhone X (called the ten, not the “X”) is the most anticipated iPhone model in many years!
Apple’s anniversary phone, iPhone X comes with many features, including an OLED screen that might end up restricting supply. There have been numerous reports pointing to limited availability over the past few months. Let’s not forget last year’s iPhone 7 models where pre-orders of the iPhone 7 and iPhone 7 plus in Jet Black sold out within hours.
If you have $1000+ to spare and eagerly await this 10th-anniversary model, pre-order the iPhone X instead of waiting.
- Why Weak iPhone 8 Sales Don’t Matter–It’s All About iPhone X
- iPhone X–A Few Problems Apple Didn’t Anticipate
- A Dozen and 1 Tips to Learn and Re-Learn on the iPhone X
- How To Force Restart an iPhone X
Pre-Ordering the iPhone X
The pre-ordering process is available to customers on Friday, October 27 at 12:01 a.m. PDT on apple.com and via Apple Store app. And units start shipping Nov 9th. Remember that preorders start in the USA on Friday at 12:01 a.m Pacific (or 3 AM Eastern!!) So check your country’s time to ensure you hit this same timeframe. You should set up an alarm or try to get the pre-order in before you decide to call it a night! It is important that you remember that Pre-ordering cannot be done in person at the Apple store.
Preorder Supported Countries
Customers are able to pre-order iPhone X starting Friday, October 27, in the following nations: Andorra, Australia, Austria, Bahrain, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Greenland, Guernsey, Hong Kong, Hungary, Iceland, India, Ireland, Isle of Man, Italy, Japan, Jersey, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Saudi Arabia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, UAE, the UK, theUS and US Virgin Islands.
Store availability starts Friday, November 3rd.
Thinking of Apple’s Upgrade Program?
The iPhone Upgrade Program is ONLY available for iPhone X at Apple’s website, the Apple Store App, and via Apple Stores in the US. The upgrade program is currently NOT available in any other country–we sincerely hope this changes over the coming months.
We highly encourage you to join the Apple Upgrade Program. Why? First of all, it’s not tied to a carrier so if you get a better deal somewhere else, you can move your iPhone as long as that carrier supports your iPhone model. No more financing your iPhone through your carrier or committing to a multiyear service contract! Awesome. And you get to choose ANY iPhone MODEL, COLOR, and SIZE you want.
Another advantage is it includes AppleCare+ coverage in your monthly fee. Just pay a monthly fee that breaks down the full cost of your iPhone and AppleCare+ coverage into 24 months with 0% interest (if you qualify, of course!)
And, the best reason is you get a new iPhone every year. Once you’ve made 12 payments, all you need to do is trade in your current iPhone and start a new Upgrade Plan with Apple. And if you don’t want to upgrade, just continue to pay your monthly fees and you own outright it at the end of the term.
This year, and we imagine future years, many Apple Upgrade Program customers got a head start on pre-ordering their iPhone X. If they are eligible, all they need to do is use the Apple Store app on your to get ready for pre-ordering. That means they speed through checkout a lot faster than regular folks.
You can join the iPhone Upgrade Program online with if your carrier is AT&T, Sprint, or Verizon. To join with T-Mobile, visit an Apple Store.
Are you a current Apple Upgrade Member?
If you are a member of the iPhone Upgrade Program already, check if you’re eligible to upgrade and get a head start on that iPhone X upgrade now. This head start program is only available until 4 p.m. PDT on Thursday, October 26.
Pre-Ordering with your Mobile Carrier
Don’t forget that most carriers have options to pre-order an iPhone X through their website or app. So rather than ordering directly from Apple, pre-ordering an iPhone X with your carrier. Most carriers plan to start the pre-order process at the exact same time as Apple (Oct. 27th at 12:01 a.m.) So take a look at your mobile company’s website, facebook page, or give them a call to find out your options.
A few carriers are offering incentives for trade-ins or other customer promotions, such as Sprint’s plan to save up to$35 when you purchase an iPhone X from Sprint. Sop be prepared and check out these options as well.
Getting Your iPhone X Pre-Order
There are two options when you place an Online preorder. You can either order for delivery to your doorstep or order for pickup from a specific local Apple Store. Once you have placed your order, you will be able to review and track your order using Apple’s order tracking site.
Order using either the Apple website or the Apple Store phone app. Since we fully expect massive traffic on the Apple.com site when the pre-ordering starts at 12 AM Pacific, your best bet is to place your pre-order using the Apple Store app. Make sure that your Apple-ID is kosher and working on the Appstore app before the pre-order time.
It ‘s important that you decide the model, color, and storage requirements before you are ready to pre-order. Making decisions at 3 AM EST is probably not the best time.
You can only buy the new iPhone from your local Apple store during the initial release.
Carrier Contract Required!
Our understanding is that all pre-orders (in the US) require that you have a carrier contract with Verizon, T-Mobile, AT&T, or Sprint. New this year for the initial iPhone X public release is Virgin Mobile, for folks on pre-paid contracts! However, you cannot pre-order iPhone X’s for Virgin–these are available as in-store purchases only at the official release on November 3. Virgin Mobile now only sells iPhones, hence the addition of the iPhone X to its lineup before any other pre-paid services!
From what we know, the pre-orders will NOT have SIM-Free carrier-unlocked (or Virgin pre-paid) iPhone X’s available for sale. You must have a Verizon Number to pre-order a Verizon iPhone X model, AT&T Number to pre-order an AT&T model and so forth.
And if you have a prepaid account, they, unfortunately, do not count!
If you are lucky enough to pre-order, once your phone is ready for pick-up Apple sends you an email or text. Again, from what we know Apple will NOT hold your iPhone X until you arrive.
Need to Cancel a Pre-Order?
Finally, you should be able to cancel your pre-order, as long as it’s before your scheduled pick-up date. Even then, when you don’t pick up your iPhone X within the allotted timeframe, Apple puts that phone up for public, in-store sale. So ultimately, if you don’t receive the iPhone X, you don’t pay for it.
What About SIM-Free & Unlocked Walk-In Purchases?
While it’s not possible to buy an iPhone X online without a contract, you can buy it at the Apple Store, if it’s in-stock (which is doubtful, at least during the initial release.) You need to pay the full price and they do not need to verify a carrier account when walking in to purchase. Since the SIM-free unlocked iPhone X is not releasing at the same time as the Carrier iPhones, your best bet is to purchase a Verizon model iPhone X, the A1865. This model is considered the “global iPhone X.”
However, before you jump ahead and purchase a Verizon model, take a look at the iPhone X model supported bands and make sure your mobile carrier supports that model. And remember that you can ONLY pre-order a Verizon iPhone X if you (or someone you know) has an active Verizon mobile post-paid account.
Walk In-Store Purchases
Apple confirmed they are holding some iPhone X’s for walk-in sales in its Apple Stores around the globe. iPhone X goes on sale in more than 55 countries and territories on Friday, November 3 at 8:00 a.m. local time. Stores are expected to have VERY LIMITED iPhone X available for walk-in customers, so arrive early before that 8 a.m. store opening.
Apple Store Experience For Picking up New iPhone
When you choose pickup from the store, that reserves a phone for you at that store on launch day – Apple guarantees you that phone as long as you show up within the allotted time. The pre-ordering makes it convenient in that you will probably have to wait for only a short line if you are picking up your iPhone from your local store.
The other line ( the really long one) is usually for the walk-in purchasers. Stores do carry surplus stock to meet the walk-in demand. Chances are that you may wait in this line for hours and not end up getting the device if the stock runs out. And with production delays and limited stock, there are NOT going to be many iPhone X’s available for in-store walk-ins!
If you enroll in the iPhone Upgrade program, you can choose to upgrade to the newest iPhone model if you wish provided you have already made 12 monthly payments on your existing iPhone. Please note that Apple does not prioritize IUP members for the upgrades. They may have to wait if there is a short supply of the new iPhone X.
Its that time of the year already if you have been saving up for the iPhone upgrade.
Good Luck with the Pre-ordering process!
Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the editorial direction of AppleToolBox. He is based out of Los Angeles, CA.
Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.
In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.