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You are here: Home / How-to / I can’t connect to the internet. How do I troubleshoot?

I can’t connect to the internet. How do I troubleshoot?

By SK 1 comment Last updated August 2, 2012

Is your device (Mac, iPhone, iPad or iPod) having trouble connecting the internet using a Wi-Fi network, or does your device keep dropping your Wi-Fi connection? Here are some tips to troubleshoot this problem:

Please read this article on Comprehensive List of Fixes of Wi-Fi problems. If you are having Wi-Fi password problems, refer to this article.

Try each step until you resolve your issue:

  • Make sure that your router firmware is up to date.
  • Try renewing your IP address by tapping Settings > Wi-Fi > Select your Wi-Fi network name > Renew Lease
  • Try turning your Wi-Fi to the ‘Off’ setting and then back to the ‘On’ setting.
  • Try turning your router to the ‘Off’ setting then back to the ‘On’ setting.
  • Restart your device by holding the On/Off button until “slide to power off” appears; slide the button on your device to power off.
  • Try resetting your device’s network settings by tapping Settings > General > Reset > Reset Network Settings. Note that this will reset your Wi-Fi passwords too.

If you are suffering from poor Wi-Fi reception problems, (many iPad users are already complaining about this problem) simply tap Settings > Network > Wi-Fi > Select your Wi-Fi network name then tap “Forget this Network” then rejoin your network.

sudz - apple
SK( Managing Editor )

Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the original editorial direction of AppleToolBox. He is based out of Los Angeles, CA.

Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.

In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.

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  1. Maryetta Prentis says

    August 20, 2012 at 8:49 AM

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