Several users have reported that iTunes Mach is not working, meaning iTunes Match is not loading any music after updating to iOS 6. Users have also reported that when they launch iTunes Match, it says loading, but nothing happens (blank main screen and a picture of a cloud).
Fix:
An Apple forum user suggested this, which seems to have fixed this issue:
1. Download and install iExplorer http://www.macroplant.com/iexplorer/
2. Plug in device first, then open iExplorer
3. Delete the iPhone\Media\iTunes_Control folder (you may want to copy this, just in case)
4. Restart the iPhone / iPad
5. Turn on iTunes Match in settings.
6. Start Music app
Related:
How to setup and use iTunes Match [GUIDE]
Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the editorial direction of AppleToolBox. He is based out of Los Angeles, CA.
Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.
In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.
Related Posts:
Voice memos not showing up in iTunes, fix
How to Sync Music across Devices Using iCloud Music Library- Can’t play Songs: greyed out songs on iOS devices,…
How to hide or unhide your App Store, iBookstore and…
3 Quick Tips for a Clutter Free iTunes- iOS 7: iTunes Store app not working, fix
- Apps “waiting”: iPad/iPhone app update…
“Please contact iTunes support to complete…
Works fine for me.
Ipad mini
Thanks
can i ask, i downloaded the ios.6 but they restart my phone n gave me sign asking me to put my charger connected to itunes, but after i connected to itunes, it gave me a notice to restore my phone but i restored it 2 times in itunes but my phone still gave me the sign to connect to itunes, but i already connected, what to do???? now i can’t on my phone :'<
It worked!!! Good Job Thanks
it worked! thanks so much!
This worked great. Tried forever and many different things to get my iPhone4s to work with match. My iPad worked fine from day one. Worth every penny to buy this app.
i tried everything, but i do not have itunes match ability on my ipad, and when itunes syncing videos to ipad, it is empty files that show up in the ipad. im from Norway.
Thanks for this! It was very irritating and I did not want to do a restore!
Good call out on the solve and an alternate solution. I did correct this problem but with the i-FunBox program.
iExplorer is looking for a license to unlock the full feature set. It runs in Demo mode until you provide a code. You can access the folder and 3 files as mentioned below but couldn’t remove the files at least on my Win7 system using iExplorer. The alternative suggestion from Jason around trying i-funbox worked like a champ at no cost. If you want to try this option see below:
1) Connect your iphone to your computer.
2) Download i-funbox at http://www.i-funbox.com
3) Launch i-Funbox
(Using the left side navigation of i-FunBox classic)
Open the iTunes folder by navigating the tree below:
Connected Devices
-iPhone (whatever your phone is named)
–Raw File System
—iTunes_Control [folder]
—-iTunes [folder]
(4) Copy the 3 files listed below to your desktop (as a backup)
MediaLibrary.sqlitedb
MediaLibrary.sqlitedb-shm
MediaLibrary.sqlitedb-wal
(5) Delete the same 3 files listed above in the iTunes folder
(6) Disconnect and reboot your iphone
(7) Ensure “iTunes Match” is ON in iPhone /Settings/Music
(8) Start Music App
(9) Assuming iTunes Match is working correctly again you can remove the 3 files noted above on your desktop since they are no longer needed.
iFunbox also solved a nasty duplication problem that was listing ghost songs with no data and without the proper number sequence. Once these 3 files were removed and written over on the reboot (as noted above) my songs (10,000+) and playlists came up quickly, in order with no ghost duplications.
Thanks for posting feedback and experiences here folks. It makes using iTunes Match on the train a good time once again. I hope your results are the same as mine.
(iphone 4) Win7
Thank you so much. This worked for me, where nothing else I read had. (IPhone 4)
I initially downloaded iExplorer – however when it requested £22 for a license, I decided to follow the instructions using i-funbox. I followed the instructions and everything worked fine. Many thanks for the advice – great to get my music back 🙂
I couldn’t get this to work with iExplorer. iExplorer kept throwing an error message and wouldn’t open correctly. I was however able to complete the same steps with iFunbox. http://www.i-funbox.com Worked like a charm
Great, Thank you 🙂 😀 worked in my iphone 3gs 🙂 🙂
you guys saved me a whole lot of time! thank you!!
Thanks! This did the trick.
Worked fine
Thanks
I did this earlier in the week and it worked for two days but now it is broken again.
That solved the problem for me thank you
This fix worked for me!
I tried the proposed fix to the passbook problem and it did not work. I turned off the auto date/time and set the year to 2013, but still got the message “Cannot conect to iTunes Store”.
When will this app be properly fixed?
Hanx,
it worked fine!