A number of iPhone/iPad users have reported a problem in which Safari freezes and remains unresponsive. If you are experiencing this issue, please use the steps below to troubleshoot situations in which Safari unexpectedly quits or stops responding (“hangs”, “crashes” or “freezes”). After performing each step, please test to see if your issue is fixed:
- Go to Settings > Safari and tap “Clear History” and “Clear Cookies and Data” then restart your iPhone or iPad.
- Update your device to the latest version of software. (Update your iOS)
- Tap Settings > Safari, turn off Autofill for Names & Passwords and launch Safari and visit the same URL that was crashing before.
- Close all apps in the Task Bar. For devices without a Home button, swipe up from the bottom of the screen and pause in the middle. For devices with a Home button, double-press the Home button. Once the running apps are displayed, swipe all apps upward off the screen.
- Launch the web site that was crashing or freezing, then press and hold the Sleep/Wake (on/off) button for a few seconds until you see the red “Slide to power off” slider (do not slide the slider); then press and hold the Home button for a few seconds until you see your home screen.
- Safari cache problem, fix
- Safari accept cookies setting keeps resetting itself to never accept cookies, fix
Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the original editorial direction of AppleToolBox. He is based out of Los Angeles, CA.
Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.
In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.