Some recipients of the iPad 3G (which arrived to early orderers today) report an issue in which newly established AT&T data plans display the message “There is no data remaining on your current plan. Would you like to add more data now? If you don’t add now, you can do it later in Settings” despite the presence of unused MB or unlimited plans. These users also report that their bank accounts have been charged for the 3G access plans.
“I’m having the same issue. I have the unlimited data plan, but it keeps telling me that I have no data remaining. I’ve contacted AT&T, but they haven’t been able to resolve it yet. After about 30 minutes on the phone with me they said they would call me back once they’ve resolved my issue. That was an hour and a half ago…”
Potential fixes
Restart iPad. Hold down the sleep/wake button until the power off slider appears. Turn the device off then back on.
Remove micro-SIM and reinsert it. As described on page 25 of the iPad 3G user manual.
Re-enter billing information. Go to settings, then select your AT&T account information. Delete the information, then re-enter your billing address, credit card number, security code and associated information and submit it.
If you are experiencing a similar issue, please let us know.
Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the original editorial direction of AppleToolBox. He is based out of Los Angeles, CA.
Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.
In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.
Apparently this message can appear after the credit card on file has been renewed and given a new expiration date. ATT billing software will then no longer accept the old info and the cellular data account falls into arrears. Re-enter the new card info as soon as possible after the error message appears. Wait too long and you’ll have to contact customer support!
I had this problem too, tried all three suggestions listed above but no dice. Eventually all I just called AT&T and they resolved the issue from their end — you’ll end up getting a confirmation e-mail that you’ve renewed your data plan at no cost.
Luckily, it didn’t change my unlimited plan to one of their new Data Fail plans.
Same problem here. I tweeted about it and got at least four replies. Restarting the iPad 3G didn’t help, I’m still getting the error. I’ll try the sim card tip. I hope I don’t have trouble in the future, Apple needs to smack AT&T’s ass. #attfail
I have been trying to resolve the same problem here. But the supplier is O2. Is this a generic fault wuth the iPad?
Apparently this message can appear after the credit card on file has been renewed and given a new expiration date. ATT billing software will then no longer accept the old info and the cellular data account falls into arrears. Re-enter the new card info as soon as possible after the error message appears. Wait too long and you’ll have to contact customer support!
I had this problem too, tried all three suggestions listed above but no dice. Eventually all I just called AT&T and they resolved the issue from their end — you’ll end up getting a confirmation e-mail that you’ve renewed your data plan at no cost.
Luckily, it didn’t change my unlimited plan to one of their new Data Fail plans.
Same problem here. I tweeted about it and got at least four replies. Restarting the iPad 3G didn’t help, I’m still getting the error. I’ll try the sim card tip. I hope I don’t have trouble in the future, Apple needs to smack AT&T’s ass. #attfail