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You are here: Home / iPad / iPad Freezes When Playing Video; Apple Replacing Units

iPad Freezes When Playing Video; Apple Replacing Units

By SK 6 comments Last updated March 7, 2016

Several users have reported an issue in which the iPad freezes completely during video playback, often requiring the device to be force-restarted by holding down the home and sleep/wake buttons simultaneously for several seconds. The issue occurs most often when playing back H.264 video, either via YouTube, sites such as CNN and Vimeo, or video-enabled apps such as Netflix.

In most cases of this issue, the iPad will freeze hard 1 to 15 minutes into video playback and require a hard restart.

The problem does not occur with locally stored videos.

This should not be confused with buffering delays, which occur when data throughput is not fast enough to keep up with video playback. In this issue, the iPad locks up and generally cannot be used until a restart is performed.

Apple Discussions poster jerware writes:

“I can get 5-15 minutes into a video, and then the system freezes hard. After a two-button reboot, I’m back into the system but nothing is any better. I can go straight back into a streaming video application and experience the same thing. Oddly, local videos don’t appear to crash.”

All evidence exposed thus far appears to point to a hardware issue. Dozens of posters to this Apple Discussions thread report that Apple has replaced their iPads with units that do not exhibit this issue. Furthermore, the replacement units appear to have the same firmware as the old, freezing units. This would indicate a hardware defect that affects some units.

Before seeking replacement of an iPad that exhibits this issue, you should try restoring the device.

sudz - apple
SK

Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the original editorial direction of AppleToolBox. He is based out of Los Angeles, CA.

Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.

In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.

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Reader Interactions

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Show 6 Comments

  1. Katey says

    January 13, 2019 at 2:25 PM

    I have an iPad that when I’m streaming the TV channels my iPad keeps freezing and it’s like pulling teeth to be able to catchup on anything. It’s a new iPad why does it freeze up. NOT HAPPY!

    Reply
  2. Sachi says

    June 10, 2018 at 1:32 PM

    My iPad freezes and won’t let me exit YouTube (home button doesn’t work, can’t scroll through comments or move the video window down to access the YouTube home menu ) and then restarts after a while but the video continues playing and can be paused and unpaused. I’ve never had a device do this before.

    Reply
  3. Juan Lopez says

    January 9, 2015 at 12:04 PM

    My Ipad mini freezes is the any way I can get it replace?

    Reply
    • Bev Jubenville says

      July 24, 2015 at 8:03 AM

      ipad is frozen. screen is so enlarged that I can’t access any of the apps or settings. Please help!

      Reply
  4. Randy says

    May 18, 2010 at 12:44 PM

    I assume locally stored videos would mean stored on the Ipad itself. But I have about 10 Quicktime videos stored on my Ipad and I can confirm that they do freeze within 15 minutes.

    Reply
  5. Jimmy says

    May 3, 2010 at 7:27 AM

    SOP.
    Any iPad that has a verified hardware issue that is not damage , is replaced. Just like an iPod or an iPhone.

    Reply

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