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You are here: Home / iPhone / iPhone 4 FaceTime Doesn’t Work After Porting Number from Sprint, Verizon or T-Mobile; Fix

iPhone 4 FaceTime Doesn’t Work After Porting Number from Sprint, Verizon or T-Mobile; Fix

By SK 1 comment Last updated June 25, 2010

Several users have experienced an issue in which iPhone 4’s FaceTime feature does not work after a phone number is ported from Sprint, Verizon or T-Mobile to AT&T. Users experiencing this problem may receive the error message “(name of user) not available for FaceTime.”

Fix

This issue can generally be resolved by restoring, but not from a backup. It appears that bad holdover data from iPhone backups can cause the problem. Restoring as a new phone will delete contacts and other data, but may resolve this problem.

To do so, first backup your iPhone in iTunes. Next, connect your iPhone or iPod touch to your computer, click “Restore” in iTunes, then choose “setup as new phone.” You can later re-sync your apps and other information.

sudz - apple
SK( Managing Editor )

Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the original editorial direction of AppleToolBox. He is based out of Los Angeles, CA.

Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.

In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.

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Reader Interactions

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Show 1 Comments

  1. Moss says

    July 9, 2010 at 7:56 AM

    APPLE FIX

    Have you guys tried this:
    https://support.apple.com/kb/HT4246

    Reply

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