Several users have reported that they are having Wi-Fi connection problems on their iPhone 5. They reported that the iPhone seems to be connected to the Wi-Fi networks but either the internet is very slow or doesn’t connect to the Internet (thus no data transfer) at all.
Possible fixes (please try each tip until your issue is resolved):
Some users have reported that changing the Wi-Fi channel number fixed their issue. Wi-Fi channels can range from 1 to 11. Try changing your Wi-Fi channels to see if this fixes your issue. Please read your router’s manual if you are unsure how to do so. Apple recommends setting this to “Auto” mode. If your router does not support “Auto” mode, you need to choose a channel manually. Try different channels. Please see this article: Recommended settings for Wi-Fi routers and access points
Try changing your router security setting on your Wi-Fi to either (a) WPA Personal (b) WEP or (c) WPA TKIP in order to fix this issue. Note that these settings are discouraged because of their security weaknesses.
If this does not work, try the following (please try each tip until your issue is resolved):
Turn Wi-Fi off and then back on by tapping Settings > Wi-Fi
Reset your network settings: Settings > General > Reset > Reset Network Settings
Update your router’s firmware
Restart your device
Try turning your router off, waiting 20 seconds and then switching it back on again
Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the original editorial direction of AppleToolBox. He is based out of Los Angeles, CA.
Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.
In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.
My iPhone 5c has had this problem since I purchased it new a couple years ago. I keep thinking the next iOS upgrade will fix the issue. Each time, It has not. The quick “fix” has been to turn on airplane mode and then turn it off again. But, why should I do this about 30 percent of the time I touch my phone to make it work? This is not localized to just one phone either. It happens across all iPhone 5c models in the house. It’s not an issue with other iOS devices; and, not a problem with any of the Windows devices. The other strange thing is that the Internet connection starts out fast (e.g. about half the speed of the purchased rate unlike any of the Windows products); but then heads downhill from there… in which a week or so later it will crawl at less than 2 percent of the purchased maximum speed. Can’t swap over to cellular, because signals are nearly non-existent at the house. Sure would be nice if Apple actually fixed their product. I’ve also tried the solutions of changing the router, getting a new one, etc. That turned into a waste of my time and money.
I have a problem on my iPhone 5C date& time not continue if stop use . Date & time return back to as sets previous.
Wifi connection not stable
What is the best way to solve the problems?
I bought unlocked iphone 5 last decem.. WIFI connection works well, and updated to ios 6.02. after one week, iphone 5 can’t connect password-protected wifi, I tried reset iphone5, but useless and Bluetooth total not working so what is the use of iphone 5 only lost money every thing ask go to USA store if all things are in USA why they sale here and why Nokia Samsung user not have problem like this .
My device won’t detect my wifi at home and office. I cannot connect to wifi. Apple please fix the problem! It seems that it is the common issue for iphone5
this issue has reared its head on the iphone 5 of my wife, myself and also our ipad, it came from nowhere and it is incredibly annoying to have the ‘logon unsuccessful’ page from apple appear every time we try to connect to wifi!! wish Apple would sort it out asap instead of burying its head and pretending there is no problem!! Even the technician on the phone said that it has been a common issue!!
My iPhone 5c has had this problem since I purchased it new a couple years ago. I keep thinking the next iOS upgrade will fix the issue. Each time, It has not. The quick “fix” has been to turn on airplane mode and then turn it off again. But, why should I do this about 30 percent of the time I touch my phone to make it work? This is not localized to just one phone either. It happens across all iPhone 5c models in the house. It’s not an issue with other iOS devices; and, not a problem with any of the Windows devices. The other strange thing is that the Internet connection starts out fast (e.g. about half the speed of the purchased rate unlike any of the Windows products); but then heads downhill from there… in which a week or so later it will crawl at less than 2 percent of the purchased maximum speed. Can’t swap over to cellular, because signals are nearly non-existent at the house. Sure would be nice if Apple actually fixed their product. I’ve also tried the solutions of changing the router, getting a new one, etc. That turned into a waste of my time and money.
Thanks this helped more than the thing on the top
I have a problem on my iPhone 5C date& time not continue if stop use . Date & time return back to as sets previous.
Wifi connection not stable
What is the best way to solve the problems?
Just backed up my Iphone 5C, (both phones) And they both will not connect to home wifi, (I’m using this wifi to type on my laptop)
Both these phones will connect to other networks outside of my home, just not my home wifi.
Still an issue.
“Tap “Forget this Network” and then try to connect” worked perfect for me. Thanks a lot for the precious help!
I bought unlocked iphone 5 last decem.. WIFI connection works well, and updated to ios 6.02. after one week, iphone 5 can’t connect password-protected wifi, I tried reset iphone5, but useless and Bluetooth total not working so what is the use of iphone 5 only lost money every thing ask go to USA store if all things are in USA why they sale here and why Nokia Samsung user not have problem like this .
My device won’t detect my wifi at home and office. I cannot connect to wifi. Apple please fix the problem! It seems that it is the common issue for iphone5
My device won’t detect my wifi at home and office. I cannot connect to wifi. Apple please fix the problem!
Got my iPhone 5 for Christmas wi fi does not work on Verizon. My iPhone 4 and 4s and iPad have NO problem. Has to be anApple issue
this issue has reared its head on the iphone 5 of my wife, myself and also our ipad, it came from nowhere and it is incredibly annoying to have the ‘logon unsuccessful’ page from apple appear every time we try to connect to wifi!! wish Apple would sort it out asap instead of burying its head and pretending there is no problem!! Even the technician on the phone said that it has been a common issue!!
I found that turning on and off the flight mode fixed mine. But I was not able to download via 3G.
None of these worked!!! APPLE FIX the problem pleeeeeease!!!
buddy, reset network settings in general and then it wll fix the issue. It worked for me though, not sure.
Yes please fix the problem. Cannot detect wifi sometimes then if detected wifi cannot connect to wifi!