Several users have reported an issue in which Photoshop CS5 and other Adobe CS5 apps crash when opening documents created in CS4 applications, as well as other problematic documents. As described by a poster to Adobe’s support forums, Todd Clary:
“Suddenly Photoshop CS5 refuses to open any document created and/or saved in Photoshop CS4. It works if I create a brand new document in CS5 but crashes every time I try to open anything I’d created in CS4.”
Potential Fix
It appears that, in at least some cases, this problem is due to one or more font issues. In some cases, deactivating Extensis Suitcase 2can resolve the issue. In extreme cases, you may need to uninstall Suitcase altogether and load all fonts directly through the standard Mac OS X framework.
Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the editorial direction of AppleToolBox. He is based out of Los Angeles, CA.
Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.
In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.
same same here! no suitcase installed on my mac but CS5 crashes, when I try to open a CS3 or CS4 document with text-layers. any help would be appreciated!
i dont have suitcase on my imac and my CS5 wont open my CS4 files i’m seriously pissed. is there anything else to do to get cs5 to open my cs4 files ?!
Open document in photoshop 32bit. Works for me. Right-click on Photoshop Application -> Get Info -> Check “open in 32bit mode”. Good luck
same problem here.
How can we resolve that problem?
You two before me, did you get the solution?
One year later and this problem persists. Cannot open CS4 with CS5 whenever text layers are present. Anyone ever get a solution to this?
same same here! no suitcase installed on my mac but CS5 crashes, when I try to open a CS3 or CS4 document with text-layers. any help would be appreciated!
i dont have suitcase on my imac and my CS5 wont open my CS4 files i’m seriously pissed. is there anything else to do to get cs5 to open my cs4 files ?!