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You are here: Home / Q & A / Safari for iPad, iPhone Crashes; Fixes

Safari for iPad, iPhone Crashes; Fixes

By SK 27 comments Last updated July 24, 2017

Some users have reported repeated crashes in Safari for iPad, especially after the iOS 3.2.1 update. Users have reported similar issues, albeit not as frequently, with Safari for the iPhone and iPod Touch.

There are a number of potential causes for this issue, but it appears to occur most frequently when very large pages (especially those heavy with images) are loaded.

Fixes

Turn off AutoFill.  Some users have been able to resolve this issue by simply turning off AutoFill in Safari. Go to Settings > Safari >  AutoFill and turn all options off.

Close unused Safari windows. Close all unused windows in the application by pressing the page switch button in the lower right portion of the screen then clicking the X at the top left of each page. 

Reboot (hard reset). Hold down the sleep/wake and home buttons simultaneously for roughly 15-20 seconds, until the screen powers off then an Apple logo appears, which signifies a reboot. Some problems may require (oddly) that this procedure is performed twice.

Reset all settings. The reset may restore disengaged hardware components and clear corrupt data that prevents proper connectivity. Navigate to Settings > General > Reset > Reset All Settings. Note that this will erase stored messages, passwords and other information.

sudz - apple
SK( Managing Editor )

Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the original editorial direction of AppleToolBox. He is based out of Los Angeles, CA.

Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.

In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.

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Show 27 Comments

  1. mike says

    March 28, 2016 at 10:15 AM

    I’m experiencing the same issue, factory reset the iPhone 5,tired turning off the suggestions and a lot of other changes,no joy.

    Reply
  2. Carson says

    March 27, 2016 at 4:33 PM

    The browser on my iPhone 5s (IOS 9.2.1) does not work anymore. I can come up with search engine results, but, am unable to open any of the results. At times the screen is frozen too and am unable to scroll. Help

    Reply
  3. Linda says

    January 27, 2016 at 6:54 AM

    Yesterday I could search on safar! iPhone 5S
    Today I click on safari go to address bar and it closes goes to home screen. I can go to a bookmark and click on it and it opens in safari? Please advise

    Reply
    • SK says

      January 27, 2016 at 6:56 AM


      Linda, please switch off the safari suggestions and spread the word. This problem has impacted users all over the world since last night.

      Reply
  4. Gord says

    January 27, 2016 at 6:31 AM

    I’m having the same problem as the two other people.. As soon as I press a key to search it closes

    Reply
    • SK says

      January 27, 2016 at 6:33 AM

      Please switch off the “Safari Suggestions” on your Safari Settings.We have posted a new headline on the home page that shows this setting for the workaround.

      Reply
      • Elmo says

        January 27, 2016 at 6:50 AM

        Thanks SK that worked!!

        Reply
        • SK says

          January 27, 2016 at 6:51 AM

          Reply
      • Phil says

        January 27, 2016 at 3:39 PM

        It works!!

        Reply
  5. Sherri says

    January 27, 2016 at 3:29 AM

    Help- when I open my safari on my iPhone it crashes and closes. Any suggestions?

    Reply
  6. Chris says

    January 27, 2016 at 2:16 AM

    After loading iOS 9.2.1 my safari is not working on my iphone6. Every time I touch the address bar to try and type in something it disappears. It worked perfectly before I installed the latest update!!

    Reply
    • Elmo says

      January 27, 2016 at 6:47 AM

      I am having the same problem. Any fixes yet?

      Reply
      • SK says

        January 27, 2016 at 6:49 AM

        Elmo, please switch off your “Safari Suggestions” in your settings. This is the current workaround as Apple is having issues with the suggestions functionality. This issue has been posted on our home page as well. please spread the word.

        Reply
        • Debbie says

          January 27, 2016 at 10:16 AM

          SK, thanks for your suggestion, I tried all the other things people suggested but the thing that worked was turning off “safari suggestions”

          Reply
        • Dannii says

          January 27, 2016 at 6:16 PM

          That fixed mine thanks but I never turned them on

          Reply
          • Serena says

            January 28, 2016 at 11:12 AM

            Thanks, turning off “Safari Suggestions ” also worked for me.

  7. Deb says

    October 21, 2015 at 7:00 PM

    My safari wouldn’t open on my iPhone 5c till I turned off “frequently visited sights” and rebooted.

    Reply
    • sheila robb says

      January 10, 2016 at 5:55 AM

      Hi Deb

      This worked for me to. I have been trying for ages to find out why Safari wouldn’t let me access some or any of my emails. I just hope it keeps working okay.

      Thanks

      Sheila

      Reply
  8. Peggy says

    April 18, 2015 at 12:19 PM

    It won’t let me watch vids but it lets me do every thing else how do I fix it with out a reboot or getting a new one

    Reply
  9. Aliceka says

    April 16, 2015 at 6:08 PM

    Hi my name is Aliceka Iam havering trouble with my safari cause everytime I go on it I try to watch movies online it show up king.com how can I fix it please tell what to do

    Reply
  10. Korn Ball says

    April 4, 2015 at 2:51 PM

    I was driving one day late at night when I saw flashing lights in the sky. At the same time my iPods crashed. Could not do anything. Back home I took them to A guy called Steven Spielbeg. He played some cooky music and they worked

    Reply
  11. Cute3beer says

    June 6, 2012 at 3:39 AM

    I can’t open the web bage (adib.ae) for my bank althogh it opens fine in my PC, I contacted the bank to help but no luck, I tried all comments upove, but no luck again.

    please advice.

    Reply
  12. Gabriel Delnodal says

    June 3, 2012 at 1:21 PM

    It will not delete all apps

    Reply
  13. Kourosh says

    September 26, 2011 at 5:41 AM

    Thank you Harry,

    After removing AdBlocker my problem was compeletly resolved.

    Reply
  14. Harry says

    March 11, 2011 at 4:57 PM

    Hi, my Safari wasn’t working, but after several reboots and resprings, i figured out what the problem might be, in the beginning i installed AdBlocker from cydia, and the first time i opened Safari, there was a message saying something, i didn’t read that, so uninstalling AdBlocker has fixed my crash, and what else could it be? Also Categories(Cydia app) didn’t work when AdBlocker was enabled, only when it was disabled and not running.

    I fixed this problem on a Iphone 3GS jailbroken with firmware 4.2.1

    I hope your problems will be fixed after this. (=

    Reply
    • jac says

      October 27, 2011 at 8:38 AM

      you just need to removed adblock from ihackstore.com

      Reply
  15. Eddie says

    September 12, 2010 at 1:00 AM

    At least one of the causes of Safari crash in OS v4.x seems related to browser begin redirected to a secure site which has a privately signed SSL certificate (i.e. not one signed by a trusted root CA). This may be ‘dodgy’ public web servers, corporate servers for web/mail/applications, network devices, etc. Turning off autofill stops Safari crashing and allows the redirected page to be loaded.

    Reply

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