Several users have reported a problem that their Wi-Fi sync is not working in iOS 5. They further stated that the “Sync Now” (Settings, General, iTunes Wi-Fi Sync) button is grayed out and below it says “Sync will resume when <computer name> is available.”
How to fix
- Verify system requirements (iOS 5 or later & iTunes 10.5 or later)
- Make sure Wi-Fi Syncing is enabled (Connect your iOS device with your computer using the USB cable > iTunes > Summary > select “Sync with this iOS device over Wi-Fi” option)
If everything is set and still not working:
- Connect your Device to iTunes. Disconnect the device after a short while (do not eject the device in iTunes.), then try Wi-Fi sync.
For Windows users
- It has been reported that having UPNP disabled in the router may have caused the Wi-Fi sync problem. Enable UPNP in the Router and try again. For this, refer to your router’s manual.
- It has also been reported that Windows Firewall may have prevented the Wi-Fi sync. You need to make sure that “SyncServer.exe”, which coordinates the synchronization processes, is allowed. To do this: Control Panel > Windows Firewall > Allow a program or feature through Windows Firewall; Look for “SyncServer” in the list, if it is not there, select “Change Settings” then “Allow another program” > Click “Browse…” > Find “C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\SyncServer.exe”. Restart iTunes and your iPod / iPhone / iPad should appear in iTunes.
Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the original editorial direction of AppleToolBox. He is based out of Los Angeles, CA.
Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.
In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.