Over the past year, a lot of people signed up for Disney+ around the world, taking advantage of the free trial period and then subsequently signing up for a paid subscription. While many people see a lot of value out of their Disney+ subscription, you may need to take a break from the cost or already watched what you wanted. If that sounds like you and you’re ready to cancel, let’s learn just how to do that.
Since you can purchase a subscription to Disney+ using a variety of ways, from signing up directly with Disney to purchasing via Apple’s App Store or Roku and Amazon’s App Stores, it’s important to first identify HOW you purchased your subscription.
For example, if you subscribed to Disney+ using your Apple ID and the App Store app or on your Android mobile device using the Google Play Store App, you can only cancel your Disney+ subscription using your account on those devices.
Review your email and look for a confirmation of your subscription for Disney+–that email should indicate just how you ordered it and subscribed to in the first place.
1) Disney+ does not prorate cancellation
Disney+ does not prorate any subscription refunds, so your subscription officially ends when the current billing cycle ends. You continue to have access until that next billing date.
2) Cancel with at least 24 hours before you next billing date
It’s also a good practice to cancel your Disney+ subscription no less than 24 hours BEFORE the next bill due date.
Allowing that full day of notice gives the system time to respond to your cancellation request. And it ensures that Disney does not charge you for another month (a year or whatever your subscription term is.)
3) Canceling your Disney+ subscription may not cancel your account
Depending on how you signed up for Disney+ when you cancel your subscription, your account details remain on-file so you can resubscribe and reactivate your subscription at a later time.
How to cancel Disney+ on Roku
These methods only work if you signed up for Disney+ using your Roku account.
Any Disney+ subscriptions purchased directly from Disney or purchased outside of the Channel Store or The Roku Channel is not listed and cannot be canceled via your Roku device or account.
Via the Roku device
Press the Home button on your Roku’s remote
Navigate to the Disney+ app and press the Star button on your remote to open the options menu
Choose Manage subscription to review your billing information and renewal date
If you don’t see these options under Disney+, choose The Roku Channel and then select Manage subscriptions
Look for Disney+ on your list of Premium Subscriptions purchased via The Roku Channel
Choose the subscription to review the renewal date
To unsubscribe, select Cancel subscription
Look at the message with information on when your subscription to Disney+ ends–you may view content until that date
Review the list of subscriptions billed by Roku for Disney+
Check your subscription renewal date
If you don’t see your Disney+ subscription, select The Roku Channel and review any subscriptions there
Select the Disney+ subscription and choose Unsubscribe to cancel
Confirm you want to cancel at the prompt
How to cancel Disney+ on Apple TV and other Apple devices, like iPhones or iPads
Cancel Disney+ on your Apple TV
On your Apple TV, open Settings
Select Users & Accounts and choose your account
Select Subscriptions
Choose Disney+, then select Cancel Subscription
Via an iPhone, iPad, or iPod
Open Settings > Apple ID > Subscriptions
If you don’t see Subscriptions, tap iTunes & App Store
Choose Apple ID > View Apple ID > scroll down and tap Subscriptions
Select Disney Plus from your list of subscriptions
Tap Cancel Subscription and confirm your cancellation
Your subscription to Disney+ remains active until the date list as the next billing date
Via a Mac App Store
Open your Mac’s App Store
Sign in or tap your profile icon
Click the profile icon or picture again and choose View Information
Sign in with your Apple ID credentials if needed
Scroll down to Subscriptions and tap Manage
Choose Disney+ and tap Edit next to the subscription
Select Cancel Subscription
How to cancel Disney+ on Android devices
Open the Google Play Store app
Sign in or verify that you are logged in with your account
Tap the Menu button (three lines)
Choose Subscriptions
Select your Disney+ subscription from the list
Tap Cancel subscription
Follow any on-screen instructions to cancel your Disney+ subscription
Your subscription to Disney+ remains active until the date list as the next billing date
How to cancel Disney+ on Amazon Fire devices
Using an internet browser like Chrome, Safari, Firefox, or your browser of choice, visit Amazon’s website
Log in to your Amazon Account
Go to Your Account
Under the Digital content and Devices, choose Your Apps
From the left sidebar, select Your Subscriptions
Find Disney+
Choose Cancel
How to cancel Disney+ from the Disney+ website
If you signed up and subscribed for Disney+ using the Disney Plus website, follow these steps to cancel your subscription
Using an internet browser like Chrome, Safari, Firefox, or your browser of choice, visit the Disney+ site
Log in using your user account credentials (username and password)
Go to Profile > Account and tap Billing details
Review your billing information and take note of the information for your next billing date
Select Cancel Subscription
Confirm that your want to cancel your subscription by selecting Complete Cancellation
Your subscription to Disney+ remains active until the date list as the next billing date
How to restart your subscription to Disney+ after canceling it
Once you cancel your subscription, you can restart it anytime when using the same email address, Apple ID for Apple devices, or Google Play Store identification for Android devices.
When you restart your subscription, you can choose between a monthly or yearly subscription. Additionally, your previous subscription data restores if you restart within a certain time period (1 year or less.)
For most of her professional life, Amanda Elizabeth (Liz for short) trained all sorts of folks on how to use media as a tool to tell their own unique stories. She knows a thing or two about teaching others and creating how-to guides!
Her clients include Edutopia, Scribe Video Center, Third Path Institute, Bracket, The Philadelphia Museum of Art, and the Big Picture Alliance.
Elizabeth received her Master of Fine Arts degree in media making from Temple University, where she also taught undergrads as an adjunct faculty member in their department of Film and Media Arts.
Getting rid of Disney plus needs an act from God. I go to Roku and it tells me to cancel at Disney plus site. I go to D+ site and it tells me to cancel with Roku. If Disney knew their product was not that great maybe they should have made it better than make it impossible to cancel account.
Have been trying to cancel my subscription for Disney Roku for a month and thought I hAd succeeded but just saw charges again recently. I need to go through a different process to discontinue these charges. Please give other information on where and how because I have not found one that works and it’s ridiculous!
Good information; terrible cycle to get rid of an unsubscribed (Disney+) channel. I canceled on Roku, but couldn’t remove it from the menu as I could others, so easily. Never used it thereafter until a relative (w/kids) saw it on the Roku menu, and darn if one click got me re-subscribed again. THIS IS WRONG. Once you’re done with a channel and unsubscribe, it’s imperative that you be allowed to render it non-accessible via Roku, too.
Great article, tho. Wish I’d seen it when I first had this issue.
I continue to be charged monthly after I have cancelled Disney+ several months ago. Would LOVE for someone to contact me about a refund and A permanent cancellation. It would be nice to have an actual number or person to talk too. No help on these sites !!!
Wow Liz Jones, thank you, I’ve been trying for months to get rid of that $6.99 dink. I think I’ve finally done it through the Roku website.
If I continue getting charged I’ll talk to my bank about it. They are pretty good about this sort of thing.
Now I just have to remember never to click on it in my Roku menu.
Never again Disney!!!
Getting rid of Disney plus needs an act from God. I go to Roku and it tells me to cancel at Disney plus site. I go to D+ site and it tells me to cancel with Roku. If Disney knew their product was not that great maybe they should have made it better than make it impossible to cancel account.
Have been trying to cancel my subscription for Disney Roku for a month and thought I hAd succeeded but just saw charges again recently. I need to go through a different process to discontinue these charges. Please give other information on where and how because I have not found one that works and it’s ridiculous!
Good information; terrible cycle to get rid of an unsubscribed (Disney+) channel. I canceled on Roku, but couldn’t remove it from the menu as I could others, so easily. Never used it thereafter until a relative (w/kids) saw it on the Roku menu, and darn if one click got me re-subscribed again. THIS IS WRONG. Once you’re done with a channel and unsubscribe, it’s imperative that you be allowed to render it non-accessible via Roku, too.
Great article, tho. Wish I’d seen it when I first had this issue.
I continue to be charged monthly after I have cancelled Disney+ several months ago. Would LOVE for someone to contact me about a refund and A permanent cancellation. It would be nice to have an actual number or person to talk too. No help on these sites !!!
We need help in discontinuing the Disney app from our television. Having no luck. Please help.