iOS and iPadOS 17 were very different updates when it came to how much extra we got. Whereas iPhones got an incremental update compared to the dramatic changes introduced in iOS 16, iPadOS 17 was a huge leap from its predecessor. But unfortunately, both updates have come with a handful of problems that many users encounter.
The good news is that you can fix most of these annoyances rather quickly on your own, without a call to Apple Support or setting up an appointment to visit an Apple Genius. Here are the main problems with advice on what to do about them.
If your problem isn’t listed, please add it to the comments section.
Please share your favorite tips, tricks, and tune-ups or send your comments with screenshots, etc. to info@appletoolbox.com.
iOS 17 and iPadOS 17 Have Received Minor Updates!
Apple has released several updates for iOS 17 and iPadOS 17, and these should hopefully patch any problems that you’re experiencing. As a prerequisite, you should start with those. If you’re experiencing a specific problem, you can see what each iOS and iPadOS update addresses in Apple’s release notes.
Go to Settings > General > Software Update and select Update Now. Hopefully, that should solve the issues that you have been dealing with thus far.
Are you still experiencing these problems on iPadOS or iOS even after a minor update? Let us know what’s going on in the comments!
Sleep Modes Not Working Properly
One issue that some users faced after downloading to iOS 17 related to Sleep Mode not working properly. Even after the person’s designated wake-up time, the Sleep Focus Mode did not automatically change.
One of the biggest announcements at the summer Apple event related to changes surrounding predictive text. More specifically, we’re meant to be getting more accurate results. For some users, however, there are still issues in this respect.
Try turning the feature off and on again:
Go to Settings > General > Keyboards. Alternatively, search for “Predictive” in the search bar.
Scroll down until you see Predictive.
Toggle the Predictive feature off and then switch it back on.
Custom Screen Not Allowing for Customiatzation
iOS 16 users already had access to advanced screen customization features, but those have now extended to iPadOS 17 as well. Unfortunately, some users have not been able to utilize its features as much as they would’ve liked to.
As a workaround for now, you can continue going to Settings > Wallpaper to customize your wallpaper. Otherwise, try updating to the latest version of iOS 17 or iPadOS 17. Another potential solution is to restart your device.
iOS 17 users have also experienced problems with the Live Wallpaper format, which was introduced after its controversial removal in the 2022 fall update. Please refer to this guide if you need help with that specific issue:
Many users have been particularly disgruntled with how Safari has performed after upgrading to iOS 17 and iPadOS 17. If updating your software didn’t solve this problem, you can try referring to these guides for a better solution:
It’s also a good idea to close Safari and its tabs each time you’ve finished using the app. In some cases, users complained about the app crashing frequently and needing to close the app after a few days. So, you can potentially fix this issue by just closing Safari more often.
Bugs When Shifting From Landscape to Portrait
Another challenge facing users who’ve upgraded to iOS 17/iPadOS 17 involves bugs when shifting their device from landscape to portrait mode (and vice versa). The most simple solution to try is opening the Control Center and toggling the padlock icon on and off again.
Screen Not Responsive
Some iOS 17 and iPadOS 17 users have discovered a problem where their screen is encountering performance issues. These guides might help if that’s an issue you’re dealing with:
One peculiar issue I noticed after updating to iPadOS 17 was that I received a prompt to add a payment card to my device. This was despite using Apple Pay numerous times in the past.
If you need to add your payment details back to your device, go to Settings > Wallet & Apple Pay > Add Card.
On the next screen, choose either Previous Cards or Debit or Credit Card. Then, follow the instructions that you’re prompted to.
Default Timer Tone Has Changed
One interesting thing you might have noticed in iOS 17/iPadOS 17 is that the default tone seems to have changed for some users. You’ll likely have noticed this when setting a timer, as I have on multiple occasions.
If you don’t want to keep using that tone, you can change it:
Open the Clock app.
Go to Timers and select When Timer Ends.
Choose your new tone from the dropdown menu. If you need to, tap on one to play a preview. When you’re happy, select Set.
How to fix iOS 13 and iPadOS install errors and problems
If you’re trying to install the latest iOS 13 or iPadOS update, but having trouble updating, there are plenty of remedies.
Common reasons why iOS 13 might fail to update
There are five main reasons why iOS updates fail to install:
Lack of free storage on the iPhone or iPad.
Not enough charge on the device.
Low-quality Wi-Fi strength.
Problematic Proxy or VPN.
Apple servers are busy, leading to delays in installation.
Create free storage on your iPhone or iPad before installing iOS 13 or iPadOS
First, make sure you have at least 4-6 GB of available space on your device for the update — check your device’s storage in Settings > General > [iDevice] Storage. If you don’t have at least 4GB of space available, remove some apps, photos, videos, or other storage hogs and free up more space on your device.
After clearing enough space, restart your device and try installing iOS 13 or iPadOS again.
How do I get rid of “Other” space on my iPhone, iPad, or iPod touch?
What if I can’t clear enough space to install iOS 13 or iPadOS?
It’s tough to clear 4–6 GB of free space if your iPhone or iPad only has 16 GB to start with. If this is the case for you, try updating your device using a computer. Connect to iTunes or Finder and use that to check for updates for your device. Failing that, make a backup and erase your device. Then you can install the update and restore your backup.
When using the Software Update function in your device’s Settings app, that over-the-air update installs just the code that changed and is not a complete iOS or iPadOS update.
Stuck on Boot loop or Apple Logo when updating to iOS 17 or iPadOS 17?
Every now and then with iOS and iPadOS updates, many older devices get stuck with the Apple logo towards the end of the update. The download and verification processes go through without hiccups but the update fails, getting stuck with the Apple Logo or a boot loop process.
If you find yourself in this situation, the best thing to do is Force Restart your iPhone, iPad, or iPod touch. Then try to install the update again, either from the Settings app or using a computer.
Discover more about fixing uncommon install issues using the guide below:
Several users found that after updating their iPhone or iPad to the latest update, a notification required them to update their Apple ID details. This isn’t a big issue, you can find out how to fix it here.
How to switch from iOS/iPadOS 17 or beta to the public iOS/iPadOS 17
If you’ve been test-driving iOS 17 through Apple’s beta software program, you need to delete the beta profile from your Settings to go back to the general releases:
Go to Settings > General > Profiles.
Tap on the Beta profile.
Select Remove Profile.
The next time Apple releases a later software update than your current Beta software, you can update from the Settings as normal.
Connectivity issues between iPadOS and your USB drive, mouse, or other accessories
After updating your iOS/iPadOS software, it’s possible that you’ll encounter connectivity issues. This has, for example, also occurred with some users after downloading macOS Sonoma.
Common reasons your iPad or iPhone is not connecting to external storage
Powered drives and even some non-powered drives only work when the device is connected to power.
The format on your external drive is wrong or incompatible with iOS 13 and iPadOS.
You need to shut down your iPhone or iPad, then connect the external drive before powering it back on.
The permission settings for your USB accessory are wrong, check them in the Settings app.
You need a special connection, cable, or adapter to make your drive work.
Problems With Interactive Widgets in iOS 17 and iPadOS 17
iPadOS 17 and the iOS equivalent both bring one exciting new change: the ability to use interactive widgets. This means that you can control them without needing to open the app. For items like to-do lists and whatnot, this tool has a lot of potential.
But unfortunately, some users have found that these widgets don’t fully work. While you might be able to tick them off without entering the app, you can sometimes still see tasks and the like when you later open the app. Updating to iOS/iPadOS 17.1 seems to have solved this issue — but if that doesn’t work, you can try a couple of other things.
Delete and Re-Add Widgets
If updating your software didn’t work, deleting and re-adding widgets should do the trick.
Tap and hold on to the widget that isn’t working properly. A dropdown menu should soon appear.
Select Remove Widget.
Confirm that you want to remove the widget. Then, click on Edit.
Tap the + icon in the top left-hand corner.
Pick the widget you want to re-add and select Add Widget.
Tap Done to bring your changes into effect. Then, test to see if the widget is now working as it should.
Restart Your Device
You can also try restarting your device to see if that works. A force restart is probably a better option in this respect. Please refer to these guides on the Apple website for instructions related to your specific device.
Are the app icons on your iPad too small or large?
If you want to change the size of your icons after updating your iOS and iPadOS software, go to Settings > Home Screen & App Library. Toggle Use Large App Icons on if you want to increase the size of these, and off if you’d like to do the opposite.
App icons still not big enough?
If selecting Bigger for your home screen layout isn’t enough, you can experiment with your iPad’s accessibility options for Zoom. With zoom, there is no one-size-fits-all, so you’ll need to test out variations to find what works best for you and your eyes!
Play around with your iPad’s zoom options to get the right fit for you!
Go to Settings > Accessibility.
Tap Zoom.
Toggle Zoom on.
Once on, experiment with the Zoom settings that work best for you!
Follow Focus: Track your selections, the text insertion point, and your typing
With Follow Focus enabled, you also get options for Smart Typing: Switch to Window Zoom when a keyboard appears
Keyboard Shortcuts: Turn on keyboard shortcuts to control Zoom
Zoom Controller: Turn the controller on, set controller actions, and adjust the color and opacity
Zoom Region: Choose Full-Screen Zoom or Window Zoom
Maximum Zoom Level: Drag the slider to adjust the level
Missing apps on your iPhone’s Home screen after iOS 17 or iPadOS update?
If an app you always use is not on your Home screen after updating to iOS 17 or iPadOS, swipe through all your app Home screens to see if it was moved during the update.
You usually find that iOS or iPadOS moved displaced and missing apps to the last home screen. If you can’t find it, pull down to access Spotlight and try searching for it.
First, check if you have any Zoom settings enabled via Settings > Accessibility > Zoom. Toggle these off temporarily and see if you can rotate your screen.
If that didn’t work, turn off Dark Mode and open Control Center and see if you can lock or unlock screen orientation. If so, try changing your screen’s orientation and see if dark mode caused the problem.
If this issue occurs on videos, put them in full screen and then rotate the device.
Power and Performance Problems
Battery blues
Following a major update, it’s very normal to see reduced battery performance for a few days as the operating system re-indexes things in the background.
If you’re still having issues, go to Settings > Battery and look at which apps are consuming the most data. These guides may also be helpful for you:
iOS and iPadOS 17 are pretty fast when it comes to performance
The apps open up without any issues and there are no delayed animations. If for some reason, you find your iPhone or iPad sluggish in performance after the update, check out the tips below:
Depending on the issue you’re having with iOS 17/iPadOS 17, these guides might be useful for you. Some of them will also help you get the most out of Apple’s new software on your iPhone or iPad.
Are There Any iPadOS 17 and iOS 17 Issues That You’re Facing?
iOS 17 and iPadOS 17 have faced some issues when it comes to performance, but many of these have been patched with iOS 17.1 and similar updates. Nonetheless, you might still encounter annoyances that could hinder your productivity or make your device harder to use. So, if you’ve got a problem or a solution (or even a gripe), please feel free to share with us and our readers in the comments section below.
We’ll do our best to help with issues, but you can also check back in the coming weeks for solutions to common problems that you might be facing. It’s also a good idea to check and see if we’ve published anything that can help you solve your specific issue.
Danny has been a professional writer since graduating from university in 2016, but he’s been writing online for over a decade. He has been intrigued by Apple products ever since getting an iPod Shuffle in 2008 and particularly enjoys writing about iPhones and iPads. Danny prides himself on making complex topics easy to understand. In his spare time, he’s a keen photographer.
After the 17.1.1 Update my iPad Air (5th Generation) Chat function is NOT working properly.
1. The typing area interferes with the message from the sender. So, as I’m responding to their question I cannot see their full message for review.
2. In order to see their full message, I scroll as I’ve always done which now deletes the message I am typing.
3. If I need to change a letter while typing, I usually backspace and now that either deletes the entire message I’ve just typed or it surrounds a sentence in blue brackets with options such as cut, copy, paste, etc.
4. It took me forever to figure out how to actually send the message. I do appreciate the additional space for typing my message as that has been a problem, but it has created another problem, I can’t see the sender’s message and since I have short-term memory I need to see their message to respond appropriately.
The other day, I typed a complete paragraph and I scrolled to see my message and it wiped out the WHOLE paragraph. Boy was I mad.
I hope this issue is fixed in your next update.
Thank you,
Hi your CRApple iphone 13 is stuck in zoom mode 5 times larger than the screen can log in cant entre security code ,wont do face recog only hey friggin siri wont help ring crapple next phone i get wont b an iphone ter camera is also crapppp
Two days ago I happen to purchase a new iPhone 13 but found that when I tend to swipe up the results are unusual.
Spoke to repairers told me it’s because of screen protector but still continues to be the same.
Waiting for another iOS update
I was messing around and put my Pro into “voice over” mode. When I tried to switch back, I couldn’t get to Settings. So, I tried to reboot, and now the sign-on screen just flashes on for a sec. Tried SIRI at first also, but no dice. She just repeats my sign on #’s aloud. Can you help?
Wifi and mobile connection problems. Are an everyday experience for city dwellers who reside in REAL buildings made of steel beams and girders covered with concrete. That 5 GHz signal which travels so well to father cellar and attic might not make the thirty feet to the “far” end of your apartment, coop, or home. My current WAP has this problem and it’s just at EOL.
Even mobile signals have trouble penetrating them. Only one carrier in NYC has a signal that will penetrate to the depths of Mt. Sinai Hospital in NYC. All the others poop out before the first lower level.
Help! MiniIpad4/OS13.7 (4 yrs old) crashes, cannot restart unless I plug in the charger – it says it is empty, when sometimes it is 75% or 50%+ ARRGH !!
I have a 128gb iphone xr, the phone works super well, the cameras, all the apps, the 3d touch, the haptic touch, the light and depth sensors, all the buttons, I even opened it and found no damage from water or parts of poor quality, it is completely original. Now my problem is the following, when I received it it was ios 13.4, it tried to configure the face id and the phone cracked, it gave me a purple screen, sometimes it made a small noise when it crashed (I don’t know if it came from the speakers or of the haptic engine), I read that it could be the software so in dfu mode I uploaded it to ios 13.5.1, and now it allowed me to configure the face id but then unlock the phone 3 or 4 times, it crashed again, and also threw me purple screens or simply the screen would freeze and restart, (this was this past Monday 22, the beta of ios 14 was launched) so I went back to ios and with ios 14 I no longer have purple screens and it lets me configure freely face id, the problem is that it freezes and restarts, randomly, I still can’t find a solution or a forum to help me move forward.
I hope I can find help here, and many thanks to those who take the trouble to read all of this. Regards.
Ever since I downloaded the 13.4 on my iPhone XR it has been a nightmare. I can’t hear my voice when recording. It worked perfect before the download. The battery runs down quickly, freezes up. I called Verizon and they sent me another one same problems. I have always had an iPhone but I’m not getting another one. I think Apple needs to do something about this. These phones are to expensive to not be able to use them. I’m a widow and I don’t have money to throw away. Very disappointed with this iPhone.
My iPhone XR w/ IOS 13.4.1 has a problem. When I go to use the phone, most of the time it goes to sleep. I turned auto-lock to Never but this does not help. The phone connects but if you need to use the keypad you can’t. I also shut down and restarted but that didn’t work either. Any ideas ?
My FitBit Ionic won’t sync since I updated to ioS13.4.1. It worked perfectly up to that point. I have an iPhone 6 Plus. Both of us have iPhone 6Plus and Fitbit Ionics. And have identical issues. We have followed all help instructions, i.e., current app, restarting phones, turning off/on Bluetooth, hard re-set of Ionics, etc.
Understand glitches with updates, but we quit upgrading after becoming exhausted with so many glitches. Lose contacts, calendar entries, etc. please fix this!
iOS predictive text should work in your game (unless the game has its own keyboard–and does not use the native iOS keyboard). Make sure you are using the iOS native keyboard and not a third-party keyboard.
To check what keyboard you are currently using, open an app like Messages or Mail and then create a new message. Press and hold the globe icon and verify that it’s set to Keyboard (your country/region) and not Gboard or some other third-party keybaord.
If it’s showing a different keybaord, change it to the native iOS keyboard–it’s always labled as Keyboard.
Verify that you are using the native iOS keyboard. To check, open a new message in the Messages app, create a new message, and tap and hold the globe icon–see if you use the native iOS keyboard or if its set to a third-party keyboard. Predictive text only works on Apple’s native keyboard.
My Settings>Phone>Call Blocking & Identification section is missing after the update to iOS 13.4.1 on my iPhone X. I have apps installed, so it should be showing. I shouldn’t have to uninstall an app after an iOS update to restore functionality that was there prior to the update. Any ideas on how to fix it without having to uninstall one of the apps and reinstalling it?
The Add to Home Screen option is now located in the share sheet’s action list. here’s the process:
1) Open Safari
2) Go to a site you want to add
3) Tap the Share button
4) In the share sheet, scroll down past the two rows of icons and continue scrolling until you see the option Add to Home Screen.
If you don’t see it, scroll all the way down to Edit Actions, then look for Safari and press the green plus sign next to Add to Home Screen. That adds the action to your list of favorites in the share sheet. Press Done and then choose Add to Home Screen again–it should be in that action list but in the top “favorites” section.
Hi Elizabeth,
Thanks for your response!!
I’ve checked Zoom, and it IS TURNED OFF.
I was again sending Bcc to many friends today, and noticed sometimes the contacts screen for me to choose recipients from is high up on the iPad screen so I can see several names in contacts to choose from. Then at other times, on Bcc-ing something else, the contact frame is down MUCH lower on the screen and nearly showing one name on the contact list, which makes it much harder to see and swipe up, one by one name. Don’t know why the contacts frame is sometimes high on the screen and at others VERY low with only one name shown. HELP !! If you can. Many thanks !! Suzette
Can you check what version of iOS or iPadOS you run?
To get that information, go to Settings > General > About and look for the software version. Also let us know the model name and model number.
What may help is closing all your apps and powering down.
To close apps,
Double Press the home button or swipe up from the bottom of your screen to get the app switcher. Then swipe each app preview tile off the top of your screen to close that app.
Repeat for all open apps.
Once all apps are closed and all you see is your Home Screen, go to Settings > General > Shut Down.
After shutting down, wait for 2 minutes, and then power your iPad back on.
Then, open the Mail app and run a test email. Tap the line CC/BCC to expand it and then enter some contacts. See if you can get this to work–you don’t need to actually send that test email. You just want to confirm it works.
When I want to Bcc several people, the contacts frame only shows partially on the screen so it’s very difficult to choose a contact to enter the Bcc line.
And it’s so small it’s very difficult to scroll up to find the contact I want to add to the bcc on my email.
It sounds like you may have the zoom feature enabled on your iPad. To check if Zoom is on, go to Settings > Accessibility > Zoom, then tap to turn Zoom off.
I had updated my Iphone 7 to latest version of iOS as appeared in setting.
before updating observed that Call log missing, So i presumed that this is due to latest update being pending.
After updatting to iOS13.4 now, my iphone switch on & Off on its own many a time, also i cannot access any of my Gallery data, neither i can backup on i tune.
When I open a page, e.g. Wikipedia, it now comes up in the format of a book page. Fine.
BUT, if the page has additional information e.g. a form that needs to be filled in, the form does not appear.
One crossword site I use has ‘reveal answer’ buttons and comments from other users.
Neither appears, just the basic page of hints. This happens with both my brand new iPad Air 10.5 and a two-year-old version which was updated recently to iPadOS.
I have to open up the desktop and resort to MS to get the information.
Sorted! By default the installation of iPadOS activates Reader in Safari. I had not come across it before (a self-isolating 75 year old non-techie), and turning it off gave me access to the forms etc I wanted which had been deactivated.
The app AT&T Photo Storage needs access to the device location for auto-backup. When I go to Location Services the photo shop is not listed. I need to know how to add an app to Location Services.
Usually, when you open the app for the first time, you should see a pop-up on your iPhone, iPad, or iPod asking permission to access your location. Tapping this message should lead you to the appropriate settings page where you can specify to allow when using app, allow once, or don’t allow.
Since you want to backup photos, we recommend you select allow when using app.
If you don’t see this message and the app is not able to back up your photos, try deleting the app, restart your device, then reinstall it via the App Store. This should force the app to regain any permissions.
I have an iPad pro and about a week after downloading IOS13.3.1 I found that when I sent email I got the error message “cannot send mail the recipient was rejected by the server”.
The address I was sending to was correct.
I checked with my ISP and all my mail settings are correct.
I have tried turning mi wi-if off and on, shutting the pad down and turning it back on all to no avail.
Try deleting the email account from Settings > Passwords & Accounts and then adding it back in. If possible, choose from the automatic setup options for your email account (in Settings > Passwords & Accounts > Add Account > look at the list of auto-setup options for Exchange, Google, Yahoo, Aol, or Outlook–if you email account is with one of those, tap that option. Otherwise, select Other and add the credentials in manually following the instructions provided by your email provider.
Since your email lives on your email account’s host servers, you should not lose any of your email.
This is the first website that I’ve found that is still tracking issues related to iOS 13. Kudos to you for doing this, as most Apple News sites no longer seems to be reporting on or care about these ongoing issues which are still affecting users.
For myself, while recent updates have improved things considerably, I’m still having to find workarounds to deal with these core ongoing issues relating to iOS 13 affecting my 6th generation iPad. Note that I’ve tried to restore my iPad at least a few times and while it does seem to improve things for a week or two, the iPad eventually reverts back to the same problemed state.
The main issues seem to be tied to memory management, causing a sluggishness or almost a complete slowdown of responsiveness from apps. The two apps mainly affected by this are the Safari and Mail app. I’ve noticed the problem in other apps as well, like a mobile game app (where it even occasionally crashed due to a complete slowdown).
To work around these issues, I’m basically having to reboot my iPad daily or, at the very least, have to force close apps and reopen them. In terms of Safari, to reduce the processing load when opening pages (particularly in apps like Flipboard), I’ve also installed the Lockdown app to remove ads which load pages way faster (whereas previously the page would just try to load repeatedly until it crashed, giving an error it couldn’t load).
All said and done, if these memory management issues aren’t fully addressed before iOS 14, I’ve pretty much lost faith and trust in Apple’s ability to release stable products.
I mean iOS 13 has been MONTHS of frustrating problems but they still don’t seem to have COMPLETELY addressed these core memory management problems as a whole (but yes they have fixed SOME of the problems).
Considering my 6th generation iPad is still considered “fairly new”, this has effectively made my second year of using it (and warranty) almost a “why bother” situation.
Again this is really going to tarnish Apple’s previously great track record unless it can decisively deal with this problem and ASAP.
Thanks for your feedback. Yes, this page is great for its in-depth treatment of what I suspected was a serious ongoing issue. I have not yet updated to 13 and thought I should check first – your experience confirms my impression of a disastrous diversion from software quality and predictability to whatever it was that Jony Ive brought to software – appearance before boring reliability?
My device is an Air 2, running fine on 12.4. So it may have some of the slow processor problems that plague you.
It’s sobering also to see there are two special hardware-specific vulnerabilities for which the only cure is a complete wipe and rebuild (though I note your experience of other problems eventually appearing again).
The efficiency of a dark mode on mobile is to help to reduce the brightness so as not to cause damage to your eye. Dark mode enables a night version that helps to reduce eye strain in low light conditions.
The iPadOS 13.3.1 will not play youtube! How do you fix that without used the defkery that is the youtube app? Rather die than use that screwed up app!
My problem has to do with general text on my IPad 6th generation. I type text into the google search bar and it all come back double. Meaning it has doubled the same text on top of itself so it is garbled. It technically can be fixed if I refresh the page but to have to do that every single time is ridiculous. I have not seen a post of anyone else having this problem.
I have the same problem since the last update. I would add a screen shot to show what ai mean, but I do not see where I can put an attachment on this page.
Since my last update (13.3.1), every time I open the Photos app on my IPhone 11 Pro Max, my recently taken photos randomly duplicate anywhere from four to eight times. Even if I delete the duplicates, I encounter the same problem the next time I open the app. Please tell me that there is an easy fix for this as I haven seen anyone else with the same malady.
When I want to set an alarm on edit a preexisting one, the clock app crashes. The same thing happens when I click/go into certain parts of the setting. Although I was able to set the alarm through Siri, it just bugs me that I can’t edit it to have the song that I wanted to use for alarms. Anything to fix that (crash)? Btw this is an iPad 6th gen for those wondering.
Generally, I find iPadOS slower and less responsive in many ways from opening apps to using Safari.
Also speaking of Safari desktop mode isn’t all it’s cracked up to be.
Some web sites just get confused trying to render a desktop version of their site on a tablet.
Stuff either looks off like text on top of other text or off position or some things don’t work correctly such as inputting text in boxes and buttons not functioning.
It’s so bad at times I turn off request desktop toggle.
I also noticed my 6th gen iPad runs a bit warmer than with iOS 12 which kept my iPad basically neutral in temp. I think it’s the first release that has caused me to stop using my iPad as much as I usually do.
I really don’t like the latest update! Lots to dislike, especially thinking it knows best what and how I like to do things.
Biggest gripe is that I cannot re-hide the books that have reappeared since the update,
Not being able to swipe up on the home screen is a real PITA. It sometimes works with a diagonal-ish swipe from the right bottom corner. I will try your tip.
Any suggestions for hiding books gratefully received. I have tried restarting, to no avail.
Since the latest update on itunes on my computer to 13.1.3, i have lost the use of homesharing on my ipad. How can this be fixed? Can I return it to a former update which worked previously and I am the only experiencing this problem?
Please let us know what version of macOS or OS X your computer runs or if you use a Windows computer. First, make sure your computer is authorized. In iTunes or the Music/TV app (for macOS Catalina+) to Account > Authorizations > Authorize This Computer. If already authorized, you may want to deauthorize and reauthorize it.
For Windows and Macs using Mojave and below, open iTunes and at the menu bar at the top of the iTunes window and go to File > Home Sharing > Turn on Home Sharing. For Macs, also open your sharing preferences (File > Preferences > Sharing) and check the boxes for Sharing your library on the local network, requiring a password (if desired), and updating play counts on shared devices.
For Macs with macOS Catalina, go to Choose Apple menu > System Preferences > Sharing > Media Sharing. Then, select Home Sharing and sign in with your Apple ID and turn on Home Sharing. Make sure you use the same Apple ID for every computer or device on your Home Sharing network.
On any iPad, iPhone, or iPod go to Settings > Music app or Settings app > TV app > iTunes Videos. Either turn on Home Sharing and enter your Apple ID and password or tap the Apple ID and sign out and sign back in. Verify you use the same Apple ID as your computer.
Have you heard of any one else having a problem where Wechat blocked senders by itself? Yesterday I sent my girlfriend a Wechat message and within 5 minutes she had been blocked from within the We chat app. I unblocked her successfully, but it is a 4 step process to block or unblock a person and the phone was in my pocket the whole time.
iPhone Xs MAx iOS 13.3
when playing podcasts when the screen is locked either manually or auotlock the podcast stops – how can i fix this, i cant allow my phone to not go to autolock??
Sorry about these Podcast app problems–they must be quite frustrating!
How are you listening to your Podcasts? Via the onboard speakers or wired headphones? With a wireless Bluetooth device using AirPlay? With AirPods?
The issue could be related to how you are listening–try using the onboard speakers and see if the problem persists.
A couple of suggestions right now:
Update to the latest iOS if there is a software update available–if possible update via iTunes or Finder on a computer instead of using the over-the-air update function in General > Software Update
Close all apps and restart your device, then turn on Background App Refresh for the Podcast app in Settings > Podcasts. Open the podcast app and test
Play a podcast and wait for it to populate in your music player controls in Control Center, then put your device manually into sleep and see if the podcast continues to play
Try disabling Auto-Play Message Effects and Auto-Play Video Previews in Accessibility > Motion
Turn off Show Apple Music in Settings > Music
To close apps:
1. On an iPhone or an iPad with no home button from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen
2. On an iDevice with a home button, double-click the Home button and swipe right or left to find the app that you want to close
3. Swipe right or left to locate the app you want to close
4. Swipe up on the app’s preview to close it
Safari won’t let any YouTube video play, even an ABC video.
When I click on a video, it shows up blurry and when I click it, a white little tab just pops up and reads: “Safari cannot open this because the address is invalid”?
First, is this device yours or a device that’s managed by your workplace, school, etc?
If it’s a managed device, they may have set in restrictions that prevent certain sites and apps from working normally.
Now, if the device is yours and is not managed, let’s first close Safari and then reset any website data.
1. To close Safari, double tap the home button to open the app switcher. Locate Safari’s app preview and then swipe it off the top of your screen–that closes it
2. Next, open Settings > Safari and scroll down to Advanced (all the way at the bottom). Tap Advanced, then choose Website Data and select Remove All Website Data.
3. Power off your iPad by going to Settings > General > Shut Down
4. Wait a few minutes while the iPad is off, then restart and open Safari and try YouTube again–if it still doesn’t work, check that Screen Time is off (Settings > Screen Time > Turn Screen Time off)
iOS 13.3.1
My phone is opening websites with a brash flashing pop up screen each time. I think I remember that display option from android. It is annoying plus probably not at all healthy.
Have you any input about the feature and what controls it, or how to stop it?
Thank you in advance!
E.g in this one instead of swiping up from the bottom to get to Control Centre (which I use solely for ease of access to the torch) I had to install the little dot thing on the home screen & now I have to remember what this is, click on it, then click on Control Centre, then click on Torch.
And the iOS I updated from was similarly much more difficult than the previous one to get to those things. Ridiculous. And what’s with that stupid window thing??!!
Apple’s update’ things just to give their developers something to do and to make us buy more of their crap.
when moving construction drawings from email to ibooks the backgrounds of the drawings do not show up. The only visible markings are the personal markups added to the drawings before sent in the email. This problem I believe happened after updating to ios 13.
Have a New iPad Pro with IOS 13. The ads on Words with Friends 2 keep freezing forcing me to either shut down the device or remove and reinstall the app. Any information on that problem? It’s extremely frustrating. Thanks
Since updating my first-gen iPad Pro [12.9″], the Photos app has changed its behaviour, most annoyingly. Formerly, a photo left open in the Photos app would always remain open if, for instance, one visited other apps or the web.
Now, upon returning to the Photos app, the photo has been closed. It remains open for a brief period—as yet undetermined—but if one is away for more than a few minutes, the photo is always closed upon returning.
This is extremely irritating and absolutely unnecessary. How can this be rectified? Thanks!
Try double-pressing the Home Button or swiping up from the bottom of an iPad without a home button to reveal your app switcher. See if the open windows show up as tiles.
If these are Safari browser tabs, try first tapping the tabs button at the bottom that looks like overlapping squares–that shows all your current and open windows.
If they aren’t listed as tiles, tap and hold the “+” button to show any recently closed tabs.
If you still don’t find those browser sessions there, you can tap and hold on the back button to see your browsing history. Then select the pages that disappeared.
I recently upgraded to 13.3 within 2 days I developed the screen problem/lock problems were I couldn’t log into the iPhone. Boy this crap really ticks me off.
We have a new 7th Generation iPad and have a series of teething problems all of which have been helped with the Apple support service.
However, this has all taken an inordinate amount of time which for a new product is not good.
We sync photos from the photos app on our iMac on to the iPad using the finder. There is no message to tell you when the syncing is complete. The “cake slice symbol” and revolving double arrows move but there is no indication of what is happening. You have to look at the iPad to see when all the photos have been transferred.
Also sometimes when the syncing has completed there is a message at the bottom of some albums or sometimes all albums that says that syncing is still taking place.
This message seems to occur at random but never means what it says.
Resyncing doesn’t seem to have any effect on this message. Anyway, there is nothing more to sync.
If a new album is created on the iMac and the Apply option appears in the finder and is selected this seems to get rid of most of the sync messages.
This does affect the operations of the iPad it just is a bit unsatisfactory to see these messages which are not correct.
Mail widget not working. When you click the icon from the widget panel, VIP messages do not open to that specific VIP. All the messages open. You to click the icon of your VIP and the unread messages/message for that person works open. That’s not happening anymore. How do you fix it? Assume it’s a bug? Running iOS 13.3.
Hi. Sometimes I can’t email a website page to myself. I don’t hear the usual “whoosh” sound, and don’t receive it in my INBOX. Why does this happen, and how can I fix it? Your input would be greatly appreciated. I am elderly and not very techie.
Make sure you use the Share Button to send the webpage to yourself. It’s the icon that looks like a square with an arrow. And it opens your share sheet–once open, select the Mail app and type in your email address.
This process should work and send all the websites to your email address.
Since the recent iOS upgrade(s) my adobe acrobat reader app is not opening. Some other apps also weren’t opening and I reinstalled them. However, if I uninstall and reinstall acrobat reader I will apparently lose all the PDFs that are saved there, including copies of Lonely Planet e-books.
I can’t sync books from iCloud/books on iMac/to ipad :(. the list of books on mac does not appear in the finder/books/sync books onto iPad. I tried everything.
I have 12.9” iPad – trying to save word and excel attachments from email to their respective app after upgrading to iOS 13.3. App just crashes with immediate return to home screen???
Also having this problem. Only workaround has been to save the file to a local folder on iPad and then open, but that is really not a satisfactory solution.
Upgrade to OS13.3 on iphone 6SE caused touchscreen to stop working. Following hard reboot now not able to unlock phone – as this requires touchpad to work. Means I cant even try any of the proposed fixes for the touchscreen…
The battery is draining faster. I was able to turn off the auto-brightness which helped, It drained all the way to 1%. My phone is still draining fast, without being used. I turned off the “raise to wake” hoping that would help, but it does not. I tried a hard reset, no luck.
I am unsure what to do about the battery drainage.
Since upgrading to iPad OS, I cannot LOCK any new notes I create. I enter the original password created in an earlier OS but receive an error message (That’s not the correct password, please try again)
I also am experiencing non auto rotation of the screen when changing from portrait to landscape at times.
Facebook will not open since the upgrade 13.3 on my iPad Pro. I have gone through resets of iPad & network. Next step is to uninstall & reinstall FB. Any other suggestions?
This latest update has completely screwed up the compatibility of my add on iHome keyboard. I can no longer use the left shift key for capital letters. I cannot type a question mark or a forward slash, (shared key) or a colon or a semicolon (shared key.)
It also has slowed the connection to my WiFi and eats up battery life.
Any hope ( pretend I used a question mark). Thanks.
It seems like since the original iOS13 update, my iPad mini 4 WiFi either wont toggle on at all or if I’m lucky enough & it happens to – it won’t auto find my network or my neighbors as it usually did. I’ve reset the network settings, Cox cable cane out & actually upgraded my router & added the capability to add more devices on our network. I am just so mad that I didn’t get AppleCare. I have it on my watch/airpods but I’m screwed now. Apple made me an appt here locally in Pensacola but I’m so afraid they are going to rip me off. I also took it to a restaurant that has wifi & the darn wifi wouldn’t toggle on at all. Any suggestions?
iPadOS 13.3 and IOS 13.3. New mail bug. When deleting an email, when the next one opens, it looks like it loads twice very quickly. Anyone else seeing this?
Nearly two hours ago, my iPhone XR froze while I was playing a solitaire game. The screen went blank and the spinning circle showed up. Since then I can not turn my phone off, it did not go off automatically like usual. I can not restart it. Please help. I need to use my phone!!
I was playing a game of solitaire on my iPhone XR and the screen went blank. Within seconds the spinning circle indicating something is loading appeared. It has been spinning for over an hour now. I can not turn it off, restart, or do anything. It is updated to the latest version. My iPad does not seem to be affected. Please help.
Press and quickly release the Volume Up button. Then press and quickly release the Volume Down button. Finally, press and hold the Side/Top button until you see the Apple logo
My e-mail is no longer working after upgrading to iPadOS 13.2.3.
I first got the message “can not verify server” constantly popping up.
I tried restarting email, i tried restarting the iPad, and finally i deleted the account and tried to re-add it – as suggested above. This is an e-mail account of type “other” (not gmail, outlook or any of the suggested ones)
I got the error message saying that it cannot manage to connect with SSL, and asks if I will try without. I try to answer yes, but then the error is “can not connect to the server”. (Are you sure you have typed in correct etc).
The settings are exactly the same as they were before the software upgrader, and yes, of course I am sure that I have typed correctly. Now I have no access to my e-mail, and that is critical! Can anyone help me?
After several attempts to add the account. Again and again and again not waiting in-between, then suddenly no error message, and the e-mail was back. Just like magic, phew.
hi I am having the same issue with different email accounts outlook as well as Gmail. the message keeps popping getting “Cannot verify server identity ” the identity of “google.com”\ “otlook.offcie365.com” cannot be verified.
how do I solve it? recommendations?
Since the recent update which I did this morning and now wish i didn’t I can’t change my search engine keeps coming up to app went into settings and google is ticked why
Secondly links I used to use now don’t work at all I get a blank screen why
The contacts from my phone (iPhone XR, latest beta) are not showing on my MacBook Air (mid 2019 model). Would this be due to the beta, or is there a way to get it to sync? I have deselected and selected contacts, signed out of and back into iCloud and restarted both devices. I don’t know my next steps.
After the 17.1.1 Update my iPad Air (5th Generation) Chat function is NOT working properly.
1. The typing area interferes with the message from the sender. So, as I’m responding to their question I cannot see their full message for review.
2. In order to see their full message, I scroll as I’ve always done which now deletes the message I am typing.
3. If I need to change a letter while typing, I usually backspace and now that either deletes the entire message I’ve just typed or it surrounds a sentence in blue brackets with options such as cut, copy, paste, etc.
4. It took me forever to figure out how to actually send the message. I do appreciate the additional space for typing my message as that has been a problem, but it has created another problem, I can’t see the sender’s message and since I have short-term memory I need to see their message to respond appropriately.
The other day, I typed a complete paragraph and I scrolled to see my message and it wiped out the WHOLE paragraph. Boy was I mad.
I hope this issue is fixed in your next update.
Thank you,
I bought a iphone at a garage sale that says iphone unavailable how do I fix it so I can get into it without having a computer
Hi your CRApple iphone 13 is stuck in zoom mode 5 times larger than the screen can log in cant entre security code ,wont do face recog only hey friggin siri wont help ring crapple next phone i get wont b an iphone ter camera is also crapppp
Two days ago I happen to purchase a new iPhone 13 but found that when I tend to swipe up the results are unusual.
Spoke to repairers told me it’s because of screen protector but still continues to be the same.
Waiting for another iOS update
I can’t customize or add controls to my control centre after an upgrade was done on the phone
I was messing around and put my Pro into “voice over” mode. When I tried to switch back, I couldn’t get to Settings. So, I tried to reboot, and now the sign-on screen just flashes on for a sec. Tried SIRI at first also, but no dice. She just repeats my sign on #’s aloud. Can you help?
Wifi and mobile connection problems. Are an everyday experience for city dwellers who reside in REAL buildings made of steel beams and girders covered with concrete. That 5 GHz signal which travels so well to father cellar and attic might not make the thirty feet to the “far” end of your apartment, coop, or home. My current WAP has this problem and it’s just at EOL.
Even mobile signals have trouble penetrating them. Only one carrier in NYC has a signal that will penetrate to the depths of Mt. Sinai Hospital in NYC. All the others poop out before the first lower level.
Help! MiniIpad4/OS13.7 (4 yrs old) crashes, cannot restart unless I plug in the charger – it says it is empty, when sometimes it is 75% or 50%+ ARRGH !!
After updating to iOS 13.6 on my iPhone 7 Plus calls keep dropping less than a minute
I have a 128gb iphone xr, the phone works super well, the cameras, all the apps, the 3d touch, the haptic touch, the light and depth sensors, all the buttons, I even opened it and found no damage from water or parts of poor quality, it is completely original. Now my problem is the following, when I received it it was ios 13.4, it tried to configure the face id and the phone cracked, it gave me a purple screen, sometimes it made a small noise when it crashed (I don’t know if it came from the speakers or of the haptic engine), I read that it could be the software so in dfu mode I uploaded it to ios 13.5.1, and now it allowed me to configure the face id but then unlock the phone 3 or 4 times, it crashed again, and also threw me purple screens or simply the screen would freeze and restart, (this was this past Monday 22, the beta of ios 14 was launched) so I went back to ios and with ios 14 I no longer have purple screens and it lets me configure freely face id, the problem is that it freezes and restarts, randomly, I still can’t find a solution or a forum to help me move forward.
I hope I can find help here, and many thanks to those who take the trouble to read all of this. Regards.
Make sure you have a recent backup. Mine kept failing, so I plugged it into my computer, it backed up and started working.
Ever since I downloaded the 13.4 on my iPhone XR it has been a nightmare. I can’t hear my voice when recording. It worked perfect before the download. The battery runs down quickly, freezes up. I called Verizon and they sent me another one same problems. I have always had an iPhone but I’m not getting another one. I think Apple needs to do something about this. These phones are to expensive to not be able to use them. I’m a widow and I don’t have money to throw away. Very disappointed with this iPhone.
My iPhone XR w/ IOS 13.4.1 has a problem. When I go to use the phone, most of the time it goes to sleep. I turned auto-lock to Never but this does not help. The phone connects but if you need to use the keypad you can’t. I also shut down and restarted but that didn’t work either. Any ideas ?
My FitBit Ionic won’t sync since I updated to ioS13.4.1. It worked perfectly up to that point. I have an iPhone 6 Plus. Both of us have iPhone 6Plus and Fitbit Ionics. And have identical issues. We have followed all help instructions, i.e., current app, restarting phones, turning off/on Bluetooth, hard re-set of Ionics, etc.
Understand glitches with updates, but we quit upgrading after becoming exhausted with so many glitches. Lose contacts, calendar entries, etc. please fix this!
Why i can’t use predictive text inside games?
Hi Youis,
iOS predictive text should work in your game (unless the game has its own keyboard–and does not use the native iOS keyboard). Make sure you are using the iOS native keyboard and not a third-party keyboard.
To check what keyboard you are currently using, open an app like Messages or Mail and then create a new message. Press and hold the globe icon and verify that it’s set to Keyboard (your country/region) and not Gboard or some other third-party keybaord.
If it’s showing a different keybaord, change it to the native iOS keyboard–it’s always labled as Keyboard.
Hi Youis,
Verify that you are using the native iOS keyboard. To check, open a new message in the Messages app, create a new message, and tap and hold the globe icon–see if you use the native iOS keyboard or if its set to a third-party keyboard. Predictive text only works on Apple’s native keyboard.
My Settings>Phone>Call Blocking & Identification section is missing after the update to iOS 13.4.1 on my iPhone X. I have apps installed, so it should be showing. I shouldn’t have to uninstall an app after an iOS update to restore functionality that was there prior to the update. Any ideas on how to fix it without having to uninstall one of the apps and reinstalling it?
Look for Blocked Contacts instead of Call Blocking & Identification
Bought new iPad 10.2 unable to locate add to home screen anywhere.
I use this all the time for web pages I want to save temporarily.
Webchat adviser advised me to download the latest update to iOS 13.4.1 but this didn’t fix the issue.
I have used iPads since 2012 but unhappy with this one so far for various reasons, this being the main one.
Can you help or include in the next update? FYI hitting the share button as advised didn’t help either.
Hi Angela,
The Add to Home Screen option is now located in the share sheet’s action list. here’s the process:
1) Open Safari
2) Go to a site you want to add
3) Tap the Share button
4) In the share sheet, scroll down past the two rows of icons and continue scrolling until you see the option Add to Home Screen.
If you don’t see it, scroll all the way down to Edit Actions, then look for Safari and press the green plus sign next to Add to Home Screen. That adds the action to your list of favorites in the share sheet. Press Done and then choose Add to Home Screen again–it should be in that action list but in the top “favorites” section.
Hope that works, if not let us know
liz
Hi Elizabeth,
Thanks for your response!!
I’ve checked Zoom, and it IS TURNED OFF.
I was again sending Bcc to many friends today, and noticed sometimes the contacts screen for me to choose recipients from is high up on the iPad screen so I can see several names in contacts to choose from. Then at other times, on Bcc-ing something else, the contact frame is down MUCH lower on the screen and nearly showing one name on the contact list, which makes it much harder to see and swipe up, one by one name. Don’t know why the contacts frame is sometimes high on the screen and at others VERY low with only one name shown. HELP !! If you can. Many thanks !! Suzette
Hi Suzette,
Can you check what version of iOS or iPadOS you run?
To get that information, go to Settings > General > About and look for the software version. Also let us know the model name and model number.
What may help is closing all your apps and powering down.
To close apps,
Double Press the home button or swipe up from the bottom of your screen to get the app switcher. Then swipe each app preview tile off the top of your screen to close that app.
Repeat for all open apps.
Once all apps are closed and all you see is your Home Screen, go to Settings > General > Shut Down.
After shutting down, wait for 2 minutes, and then power your iPad back on.
Then, open the Mail app and run a test email. Tap the line CC/BCC to expand it and then enter some contacts. See if you can get this to work–you don’t need to actually send that test email. You just want to confirm it works.
Liz
I cannot find my problem covered.
I have iPad Pro iOS 13 installed.
When I want to Bcc several people, the contacts frame only shows partially on the screen so it’s very difficult to choose a contact to enter the Bcc line.
And it’s so small it’s very difficult to scroll up to find the contact I want to add to the bcc on my email.
Can someone help fix this problem??
Thanks in advance for help!!
Hi Suzette.
It sounds like you may have the zoom feature enabled on your iPad. To check if Zoom is on, go to Settings > Accessibility > Zoom, then tap to turn Zoom off.
I had updated my Iphone 7 to latest version of iOS as appeared in setting.
before updating observed that Call log missing, So i presumed that this is due to latest update being pending.
After updatting to iOS13.4 now, my iphone switch on & Off on its own many a time, also i cannot access any of my Gallery data, neither i can backup on i tune.
Kindly advise
When I open a page, e.g. Wikipedia, it now comes up in the format of a book page. Fine.
BUT, if the page has additional information e.g. a form that needs to be filled in, the form does not appear.
One crossword site I use has ‘reveal answer’ buttons and comments from other users.
Neither appears, just the basic page of hints. This happens with both my brand new iPad Air 10.5 and a two-year-old version which was updated recently to iPadOS.
I have to open up the desktop and resort to MS to get the information.
Sorted! By default the installation of iPadOS activates Reader in Safari. I had not come across it before (a self-isolating 75 year old non-techie), and turning it off gave me access to the forms etc I wanted which had been deactivated.
The app AT&T Photo Storage needs access to the device location for auto-backup. When I go to Location Services the photo shop is not listed. I need to know how to add an app to Location Services.
Thx to anyone who can help with this.
Hi Holly,
Usually, when you open the app for the first time, you should see a pop-up on your iPhone, iPad, or iPod asking permission to access your location. Tapping this message should lead you to the appropriate settings page where you can specify to allow when using app, allow once, or don’t allow.
Since you want to backup photos, we recommend you select allow when using app.
If you don’t see this message and the app is not able to back up your photos, try deleting the app, restart your device, then reinstall it via the App Store. This should force the app to regain any permissions.
I have an iPad pro and about a week after downloading IOS13.3.1 I found that when I sent email I got the error message “cannot send mail the recipient was rejected by the server”.
The address I was sending to was correct.
I checked with my ISP and all my mail settings are correct.
I have tried turning mi wi-if off and on, shutting the pad down and turning it back on all to no avail.
Any ideas on how to fix this problem? Thanks.
Hi Kathryn,
Try deleting the email account from Settings > Passwords & Accounts and then adding it back in. If possible, choose from the automatic setup options for your email account (in Settings > Passwords & Accounts > Add Account > look at the list of auto-setup options for Exchange, Google, Yahoo, Aol, or Outlook–if you email account is with one of those, tap that option. Otherwise, select Other and add the credentials in manually following the instructions provided by your email provider.
Since your email lives on your email account’s host servers, you should not lose any of your email.
This is the first website that I’ve found that is still tracking issues related to iOS 13. Kudos to you for doing this, as most Apple News sites no longer seems to be reporting on or care about these ongoing issues which are still affecting users.
For myself, while recent updates have improved things considerably, I’m still having to find workarounds to deal with these core ongoing issues relating to iOS 13 affecting my 6th generation iPad. Note that I’ve tried to restore my iPad at least a few times and while it does seem to improve things for a week or two, the iPad eventually reverts back to the same problemed state.
The main issues seem to be tied to memory management, causing a sluggishness or almost a complete slowdown of responsiveness from apps. The two apps mainly affected by this are the Safari and Mail app. I’ve noticed the problem in other apps as well, like a mobile game app (where it even occasionally crashed due to a complete slowdown).
To work around these issues, I’m basically having to reboot my iPad daily or, at the very least, have to force close apps and reopen them. In terms of Safari, to reduce the processing load when opening pages (particularly in apps like Flipboard), I’ve also installed the Lockdown app to remove ads which load pages way faster (whereas previously the page would just try to load repeatedly until it crashed, giving an error it couldn’t load).
All said and done, if these memory management issues aren’t fully addressed before iOS 14, I’ve pretty much lost faith and trust in Apple’s ability to release stable products.
I mean iOS 13 has been MONTHS of frustrating problems but they still don’t seem to have COMPLETELY addressed these core memory management problems as a whole (but yes they have fixed SOME of the problems).
Considering my 6th generation iPad is still considered “fairly new”, this has effectively made my second year of using it (and warranty) almost a “why bother” situation.
Again this is really going to tarnish Apple’s previously great track record unless it can decisively deal with this problem and ASAP.
Thanks for your feedback. Yes, this page is great for its in-depth treatment of what I suspected was a serious ongoing issue. I have not yet updated to 13 and thought I should check first – your experience confirms my impression of a disastrous diversion from software quality and predictability to whatever it was that Jony Ive brought to software – appearance before boring reliability?
My device is an Air 2, running fine on 12.4. So it may have some of the slow processor problems that plague you.
It’s sobering also to see there are two special hardware-specific vulnerabilities for which the only cure is a complete wipe and rebuild (though I note your experience of other problems eventually appearing again).
The efficiency of a dark mode on mobile is to help to reduce the brightness so as not to cause damage to your eye. Dark mode enables a night version that helps to reduce eye strain in low light conditions.
Safari cannot open the page because it could not establish a secure connection to the server
iPhone 7plus
TEXTS accidentally DELETING with 13.3.1
I have never ever reacted to a new software version, but this new 13.3.1 has made my life hell using my Ipad Pro and I’d be so grateful for any input.
Since the update, I am constantly deleting messages (texts) because whoever forced this update on me clearly never held an Ipad!!
Just by holding the Ipad, my left thumb or any slight movement causes messages – sometimes several at a time – to DELETE!
Even pressure of my thumb on the screen causes one or several to be selected and they’re often gone before I can get to CANCEL on the top of the page.
I’ve lost so many client messages and I’m beside myself. There’s no other way to hold it! This is insane! please, anyone out there experiencing this??
The iPadOS 13.3.1 will not play youtube! How do you fix that without used the defkery that is the youtube app? Rather die than use that screwed up app!
My problem has to do with general text on my IPad 6th generation. I type text into the google search bar and it all come back double. Meaning it has doubled the same text on top of itself so it is garbled. It technically can be fixed if I refresh the page but to have to do that every single time is ridiculous. I have not seen a post of anyone else having this problem.
I have the same problem since the last update. I would add a screen shot to show what ai mean, but I do not see where I can put an attachment on this page.
Had update auto loaded last night. My iPad worked fine today. But now I can’t enter my password to open the thing. Please help!
Since my last update (13.3.1), every time I open the Photos app on my IPhone 11 Pro Max, my recently taken photos randomly duplicate anywhere from four to eight times. Even if I delete the duplicates, I encounter the same problem the next time I open the app. Please tell me that there is an easy fix for this as I haven seen anyone else with the same malady.
When I want to set an alarm on edit a preexisting one, the clock app crashes. The same thing happens when I click/go into certain parts of the setting. Although I was able to set the alarm through Siri, it just bugs me that I can’t edit it to have the song that I wanted to use for alarms. Anything to fix that (crash)? Btw this is an iPad 6th gen for those wondering.
Generally, I find iPadOS slower and less responsive in many ways from opening apps to using Safari.
Also speaking of Safari desktop mode isn’t all it’s cracked up to be.
Some web sites just get confused trying to render a desktop version of their site on a tablet.
Stuff either looks off like text on top of other text or off position or some things don’t work correctly such as inputting text in boxes and buttons not functioning.
It’s so bad at times I turn off request desktop toggle.
I also noticed my 6th gen iPad runs a bit warmer than with iOS 12 which kept my iPad basically neutral in temp. I think it’s the first release that has caused me to stop using my iPad as much as I usually do.
I’m not receiving texts. Sometimes more than 24 hours later it arrives.
I really don’t like the latest update! Lots to dislike, especially thinking it knows best what and how I like to do things.
Biggest gripe is that I cannot re-hide the books that have reappeared since the update,
Not being able to swipe up on the home screen is a real PITA. It sometimes works with a diagonal-ish swipe from the right bottom corner. I will try your tip.
Any suggestions for hiding books gratefully received. I have tried restarting, to no avail.
Thanks
Lins
HI Lins,
You should be able to hide books. Try this:
Open the Books and tap Library
Choose the More button (three dots) below a book you want to hide
Choose Remove from the list of actions
Tap Hide Book
Since the latest update on itunes on my computer to 13.1.3, i have lost the use of homesharing on my ipad. How can this be fixed? Can I return it to a former update which worked previously and I am the only experiencing this problem?
Hi Marvin,
Please let us know what version of macOS or OS X your computer runs or if you use a Windows computer. First, make sure your computer is authorized. In iTunes or the Music/TV app (for macOS Catalina+) to Account > Authorizations > Authorize This Computer. If already authorized, you may want to deauthorize and reauthorize it.
For Windows and Macs using Mojave and below, open iTunes and at the menu bar at the top of the iTunes window and go to File > Home Sharing > Turn on Home Sharing. For Macs, also open your sharing preferences (File > Preferences > Sharing) and check the boxes for Sharing your library on the local network, requiring a password (if desired), and updating play counts on shared devices.
For Macs with macOS Catalina, go to Choose Apple menu > System Preferences > Sharing > Media Sharing. Then, select Home Sharing and sign in with your Apple ID and turn on Home Sharing. Make sure you use the same Apple ID for every computer or device on your Home Sharing network.
On any iPad, iPhone, or iPod go to Settings > Music app or Settings app > TV app > iTunes Videos. Either turn on Home Sharing and enter your Apple ID and password or tap the Apple ID and sign out and sign back in. Verify you use the same Apple ID as your computer.
Have you heard of any one else having a problem where Wechat blocked senders by itself? Yesterday I sent my girlfriend a Wechat message and within 5 minutes she had been blocked from within the We chat app. I unblocked her successfully, but it is a 4 step process to block or unblock a person and the phone was in my pocket the whole time.
iPhone Xs MAx iOS 13.3
when playing podcasts when the screen is locked either manually or auotlock the podcast stops – how can i fix this, i cant allow my phone to not go to autolock??
Hi Frank,
Sorry about these Podcast app problems–they must be quite frustrating!
How are you listening to your Podcasts? Via the onboard speakers or wired headphones? With a wireless Bluetooth device using AirPlay? With AirPods?
The issue could be related to how you are listening–try using the onboard speakers and see if the problem persists.
A couple of suggestions right now:
Update to the latest iOS if there is a software update available–if possible update via iTunes or Finder on a computer instead of using the over-the-air update function in General > Software Update
Close all apps and restart your device, then turn on Background App Refresh for the Podcast app in Settings > Podcasts. Open the podcast app and test
Play a podcast and wait for it to populate in your music player controls in Control Center, then put your device manually into sleep and see if the podcast continues to play
Try disabling Auto-Play Message Effects and Auto-Play Video Previews in Accessibility > Motion
Turn off Show Apple Music in Settings > Music
To close apps:
1. On an iPhone or an iPad with no home button from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen
2. On an iDevice with a home button, double-click the Home button and swipe right or left to find the app that you want to close
3. Swipe right or left to locate the app you want to close
4. Swipe up on the app’s preview to close it
Hope something works! Let us know either way.
Liz
Why is my iPad Air 2 not working!!!
Safari won’t let any YouTube video play, even an ABC video.
When I click on a video, it shows up blurry and when I click it, a white little tab just pops up and reads: “Safari cannot open this because the address is invalid”?
What does that mean and how can I fix it?
Hi Angela,
First, is this device yours or a device that’s managed by your workplace, school, etc?
If it’s a managed device, they may have set in restrictions that prevent certain sites and apps from working normally.
Now, if the device is yours and is not managed, let’s first close Safari and then reset any website data.
1. To close Safari, double tap the home button to open the app switcher. Locate Safari’s app preview and then swipe it off the top of your screen–that closes it
2. Next, open Settings > Safari and scroll down to Advanced (all the way at the bottom). Tap Advanced, then choose Website Data and select Remove All Website Data.
3. Power off your iPad by going to Settings > General > Shut Down
4. Wait a few minutes while the iPad is off, then restart and open Safari and try YouTube again–if it still doesn’t work, check that Screen Time is off (Settings > Screen Time > Turn Screen Time off)
Hope it works for you!
Liz
iOS 13.3.1
My phone is opening websites with a brash flashing pop up screen each time. I think I remember that display option from android. It is annoying plus probably not at all healthy.
Have you any input about the feature and what controls it, or how to stop it?
Thank you in advance!
Hi Debra,
Is this happening I Safari or another browser?
For Safari, we recommend clearing the website data. To do this, tap Settings > Safari > Advanced > Website Data.
Delete all the website data, then restart your device.
Why does EVERY iOS update make things harder?!
E.g in this one instead of swiping up from the bottom to get to Control Centre (which I use solely for ease of access to the torch) I had to install the little dot thing on the home screen & now I have to remember what this is, click on it, then click on Control Centre, then click on Torch.
And the iOS I updated from was similarly much more difficult than the previous one to get to those things. Ridiculous. And what’s with that stupid window thing??!!
Apple’s update’ things just to give their developers something to do and to make us buy more of their crap.
when moving construction drawings from email to ibooks the backgrounds of the drawings do not show up. The only visible markings are the personal markups added to the drawings before sent in the email. This problem I believe happened after updating to ios 13.
Any updates regarding iPad Pro with IOS 13. The ads on Words with Friends 2 freezing?
Have a New iPad Pro with IOS 13. The ads on Words with Friends 2 keep freezing forcing me to either shut down the device or remove and reinstall the app. Any information on that problem? It’s extremely frustrating. Thanks
Since updating my first-gen iPad Pro [12.9″], the Photos app has changed its behaviour, most annoyingly. Formerly, a photo left open in the Photos app would always remain open if, for instance, one visited other apps or the web.
Now, upon returning to the Photos app, the photo has been closed. It remains open for a brief period—as yet undetermined—but if one is away for more than a few minutes, the photo is always closed upon returning.
This is extremely irritating and absolutely unnecessary. How can this be rectified? Thanks!
Contacts act as if they aren’t saved.
Text messages only have numbers and when you get a new text message even if from a contact comes through just as a number.
Noticed today this is also occurring with incoming calls.
I’ve done the toggle off/on contacts, shut phone on/off.
Please advise!!!! Need my contacts up to date because of my job
Hi Cindy,
We have an article just about that issue: iMessage Contact Names Missing, Shows Number? Fixes
@ Elizabeth Jones, Thank you so much for your sage advice.
Followed your instructions and now all is good.
You’re the best!!
Jerry
My open windows disappeared.
How can I restore?
Thanks.
HI Jerry,
Try double-pressing the Home Button or swiping up from the bottom of an iPad without a home button to reveal your app switcher. See if the open windows show up as tiles.
My tabs disappeared. Have job applications that are gone!!
How can I restore?
Would appreciate any help.
Thanks.
Jerry,
If these are Safari browser tabs, try first tapping the tabs button at the bottom that looks like overlapping squares–that shows all your current and open windows.
If they aren’t listed as tiles, tap and hold the “+” button to show any recently closed tabs.
If you still don’t find those browser sessions there, you can tap and hold on the back button to see your browsing history. Then select the pages that disappeared.
I recently upgraded to 13.3 within 2 days I developed the screen problem/lock problems were I couldn’t log into the iPhone. Boy this crap really ticks me off.
We have a new 7th Generation iPad and have a series of teething problems all of which have been helped with the Apple support service.
However, this has all taken an inordinate amount of time which for a new product is not good.
We sync photos from the photos app on our iMac on to the iPad using the finder. There is no message to tell you when the syncing is complete. The “cake slice symbol” and revolving double arrows move but there is no indication of what is happening. You have to look at the iPad to see when all the photos have been transferred.
Also sometimes when the syncing has completed there is a message at the bottom of some albums or sometimes all albums that says that syncing is still taking place.
This message seems to occur at random but never means what it says.
Resyncing doesn’t seem to have any effect on this message. Anyway, there is nothing more to sync.
If a new album is created on the iMac and the Apply option appears in the finder and is selected this seems to get rid of most of the sync messages.
This does affect the operations of the iPad it just is a bit unsatisfactory to see these messages which are not correct.
Mail widget not working. When you click the icon from the widget panel, VIP messages do not open to that specific VIP. All the messages open. You to click the icon of your VIP and the unread messages/message for that person works open. That’s not happening anymore. How do you fix it? Assume it’s a bug? Running iOS 13.3.
HI RMC,
Yes, we also see this issue. And it does appear to be a bug with iOS 13.3
Hi. Sometimes I can’t email a website page to myself. I don’t hear the usual “whoosh” sound, and don’t receive it in my INBOX. Why does this happen, and how can I fix it? Your input would be greatly appreciated. I am elderly and not very techie.
Seasons Greetings……Hope to hear from you soon.
Hi Suzette,
Season’s greetings to you too!
Make sure you use the Share Button to send the webpage to yourself. It’s the icon that looks like a square with an arrow. And it opens your share sheet–once open, select the Mail app and type in your email address.
This process should work and send all the websites to your email address.
Since the recent iOS upgrade(s) my adobe acrobat reader app is not opening. Some other apps also weren’t opening and I reinstalled them. However, if I uninstall and reinstall acrobat reader I will apparently lose all the PDFs that are saved there, including copies of Lonely Planet e-books.
I can’t sync books from iCloud/books on iMac/to ipad :(. the list of books on mac does not appear in the finder/books/sync books onto iPad. I tried everything.
I have 12.9” iPad – trying to save word and excel attachments from email to their respective app after upgrading to iOS 13.3. App just crashes with immediate return to home screen???
Also having this problem. Only workaround has been to save the file to a local folder on iPad and then open, but that is really not a satisfactory solution.
Upgrade to OS13.3 on iphone 6SE caused touchscreen to stop working. Following hard reboot now not able to unlock phone – as this requires touchpad to work. Means I cant even try any of the proposed fixes for the touchscreen…
Help anyone?
I updated to IOS 13.3 for my Iphone 6 Plus.
The battery is draining faster. I was able to turn off the auto-brightness which helped, It drained all the way to 1%. My phone is still draining fast, without being used. I turned off the “raise to wake” hoping that would help, but it does not. I tried a hard reset, no luck.
I am unsure what to do about the battery drainage.
6 plus?
It’s best to upgrade your phone
Since the update my iPhone 8 is continuously searching. All day. Killing my battery.
I have tried restarting it, all background refresh is off, all windows closed. Even tried talking to Siri and turned off hey Siri.
What else can I do? Is this a known issue they will be fixing soon?
Since upgrading to iPad OS, I cannot LOCK any new notes I create. I enter the original password created in an earlier OS but receive an error message (That’s not the correct password, please try again)
I also am experiencing non auto rotation of the screen when changing from portrait to landscape at times.
Facebook will not open since the upgrade 13.3 on my iPad Pro. I have gone through resets of iPad & network. Next step is to uninstall & reinstall FB. Any other suggestions?
This latest update has completely screwed up the compatibility of my add on iHome keyboard. I can no longer use the left shift key for capital letters. I cannot type a question mark or a forward slash, (shared key) or a colon or a semicolon (shared key.)
It also has slowed the connection to my WiFi and eats up battery life.
Any hope ( pretend I used a question mark). Thanks.
Hi Mary Louise,
Check if iHome released any firmware update for your keyboard.
I am unable to send or receive text messages on my ipad pro. I don’t know what happened because it used to work.
Thank you for any help you can give.
Joyce
It seems like since the original iOS13 update, my iPad mini 4 WiFi either wont toggle on at all or if I’m lucky enough & it happens to – it won’t auto find my network or my neighbors as it usually did. I’ve reset the network settings, Cox cable cane out & actually upgraded my router & added the capability to add more devices on our network. I am just so mad that I didn’t get AppleCare. I have it on my watch/airpods but I’m screwed now. Apple made me an appt here locally in Pensacola but I’m so afraid they are going to rip me off. I also took it to a restaurant that has wifi & the darn wifi wouldn’t toggle on at all. Any suggestions?
Forgot to add: my iphones WiFi is fine as is my roommate’s iPAD WiFi. Darn it!
My ‘PRINT’ icon is totally missing/gone under the ‘Share Menu’…
HELP !!!
Hi Dave,
Yes, Apple moved things around and it’s confusing.
Open the Share Sheet and scroll down to check your Actions options. See our step-by-step explanation in this article: How to print from your iPhone in iOS 13 & your iPad with iPadOS
iPadOS 13.3 and IOS 13.3. New mail bug. When deleting an email, when the next one opens, it looks like it loads twice very quickly. Anyone else seeing this?
Nearly two hours ago, my iPhone XR froze while I was playing a solitaire game. The screen went blank and the spinning circle showed up. Since then I can not turn my phone off, it did not go off automatically like usual. I can not restart it. Please help. I need to use my phone!!
I was playing a game of solitaire on my iPhone XR and the screen went blank. Within seconds the spinning circle indicating something is loading appeared. It has been spinning for over an hour now. I can not turn it off, restart, or do anything. It is updated to the latest version. My iPad does not seem to be affected. Please help.
Hi Deb,
Try a forced restart:
Press and quickly release the Volume Up button. Then press and quickly release the Volume Down button. Finally, press and hold the Side/Top button until you see the Apple logo
I did try that. Several times now.
That seems to have worked this time. Thank you.
Emoji keyboard is missing after latest update
And it is not is new keyboards to select
How do I get it back
Since upgrading my iPad last month I can’t use it. All I get is a white screen with a black apple logo, can’t turn it on or off.
Hi Michelle,
OH, we are so sorry for that! How terrible to update and then discover the device isn’t working!
Please look at these tips: My iPad will not turn on: How to fix a dead device
My e-mail is no longer working after upgrading to iPadOS 13.2.3.
I first got the message “can not verify server” constantly popping up.
I tried restarting email, i tried restarting the iPad, and finally i deleted the account and tried to re-add it – as suggested above. This is an e-mail account of type “other” (not gmail, outlook or any of the suggested ones)
I got the error message saying that it cannot manage to connect with SSL, and asks if I will try without. I try to answer yes, but then the error is “can not connect to the server”. (Are you sure you have typed in correct etc).
The settings are exactly the same as they were before the software upgrader, and yes, of course I am sure that I have typed correctly. Now I have no access to my e-mail, and that is critical! Can anyone help me?
After several attempts to add the account. Again and again and again not waiting in-between, then suddenly no error message, and the e-mail was back. Just like magic, phew.
hi I am having the same issue with different email accounts outlook as well as Gmail. the message keeps popping getting “Cannot verify server identity ” the identity of “google.com”\ “otlook.offcie365.com” cannot be verified.
how do I solve it? recommendations?
After upgrading iPad to latest iPadOS Nov 21 2019, 13.2.3 I think,
it hung at the end of the update on setting up AppleID.
Restart iPad showed incomplete in settings, again hung on setting up Apple ID
Signed out of current AppleID, restarted, signed back in again.
Updating iCloud settings for more than 12 hours.
Any thoughts or suggestions are most welcome,
May next step is to install software from MacBook Pro iTunes to get a complete install.
Thank you
Using Safari in iOS 13 2.3 on an iPhone 11 Pro. More often than not the web page header is missing.
Since the recent update which I did this morning and now wish i didn’t I can’t change my search engine keeps coming up to app went into settings and google is ticked why
Secondly links I used to use now don’t work at all I get a blank screen why
The contacts from my phone (iPhone XR, latest beta) are not showing on my MacBook Air (mid 2019 model). Would this be due to the beta, or is there a way to get it to sync? I have deselected and selected contacts, signed out of and back into iCloud and restarted both devices. I don’t know my next steps.