The newest flavor of Apple’s mobile platform has plenty going on. iOS 13 and iPadOS now feature the much anticipated Dark Mode, numerous privacy and security enhancements, improved multitasking support and many more changes to some of the commonly used apps such as Photos, Reminders, and Maps.
Unfortunately, new updates with new features come with new problems. A few of these problems are rearing their ugly heads on iOS 13 and iPadOS support forums already.
The good news is that you can fix most of these annoyances rather quickly on your own, without a call to Apple Support or setting up an appointment to visit an Apple Genius. Here are the main problems with advice on what to do about them.
Contents
- 1 iOS 13 and iPadOS Common Problems Guide – Overview
- 2 iPadOS and iOS minor updates are here!
- 3 How to fix iOS 13 and iPadOS install errors and problems
- 3.1 Common reasons why iOS 13 might fail to update
- 3.2 Create free storage on your iPhone or iPad before installing iOS 13 or iPadOS
- 3.3 iOS 13 or iPadOS update fails multiple times?
- 3.4 Stuck on Boot loop or Apple Logo when updating to iOS 13 or iPadOS?
- 3.5 How to switch from iOS 13 or iPadOS beta to the public iOS 13 and iPadOS
- 4 Connection problems: Wi-Fi, Bluetooth, GPS and other connectivity issues on iOS 13 and iPadOS
- 4.1 Common reasons your Wi-Fi has problems with iOS 13 or iPadOS
- 4.2 Wi-Fi connection problems for iPad Air 2 users
- 4.3 AirPort Utility app keeps crashing on iPadOS and iOS 13.1
- 4.4 GPS Accuracy Issues following Update?
- 4.5 Important GPS note for older iPhone and iPad models that aren’t eligible for new updates
- 4.6 Connectivity issues between iPadOS and your USB drive, mouse, or other accessories
- 4.7 Common reasons your iPad or iPhone is not connecting to external storage
- 4.8 What about connecting a mouse or trackpad with my iPad?
- 4.9 Sidecar set up, connection, and usability issues
- 5 Communication problems: iMessage, FaceTime, eSIM and other communication issues on iOS 13 and iPadOS
- 6 Syncing problems: iCloud, Reminders app, Mail app, Apple Music, and more
- 6.1 Reminders Missing or Reminder Lists Empty after the update?
- 6.2 The Mail app has one too many problems in iOS 13 and iPadOS
- 6.3 Apple Music Library empty or not syncing after updating to iOS 13
- 6.4 Playlists have the wrong artwork on iOS and iPadOS 13.1
- 6.5 Shortcuts stop working with CarPlay in iOS 13
- 6.6 Episode Unavailable message on Podcasts app?
- 7 Problems with the Home Screen, Apps, and 3D touch or Haptic touch
- 7.1 Are the app icons on your iPad too small or large?
- 7.2 Missing apps on your iPhone’s Home screen after iOS 13 or iPadOS update?
- 7.3 Unable to rearrange app icons? Not able to delete or move apps? Apps not staying in a new location or folder?
- 7.4 To move or rearrange apps
- 7.5 Is your iPhone, iPad, or iPod touch lagging when scrolling between Home screens?
- 7.6 Slide Over is blurry in iPadOS
- 7.7 Swiping up from the Home bar doesn’t work on iPhone X or later?
- 7.8 Is screen rotation not working after iOS update?
- 7.9 Can’t find where to update apps in the App Store?
- 7.10 Did the camera and flash stop working when you updated to iOS 13?
- 7.11 WeChat doesn’t work with iOS 13
- 7.12 Calendars is creating duplicate birthdays for your contacts
- 7.13 Photos crashes when you scroll
- 7.14 Other app-related problems and fixes for iOS 13 or iPadOS
- 8 Power & performance problems
- 9 Pay it forward
iOS 13 and iPadOS Common Problems Guide – Overview
In this iOS 13 and iPadOS guide, we walk you through troubleshooting and fixing (or working around) many of the common iOS 13 and iPadOS problems and annoyances.
And for issues that require deep dives, we link you to articles and resources that detail how to fix that specific issue with step-by-step instructions.
This comprehensive guide is divided into several key sections ranging from basic install and update issues, tips and tricks to easily get the most out of the new features and troubleshooting ideas for some of the essential apps such as iMessage, Notes, and Mail.
Where possible, we have also created simple cheat-sheets with essential tips that have worked for our readers over the years when dealing with some of these common iOS annoyances. Readers’ feedback and tips are also integrated into quick tips.
So if your iPhone, iPad, or iPod has problems with installation, communication, connectivity, camera, and battery or power, check out this guide first and see if you can solve the problem on your own.
We do recommend that you make a full backup of your iPhone, iPad, or iPod touch first.
If your problem isn’t listed, please add it to the comments section.
Please share your favorite tips, tricks, and tune-ups or send your comments with screenshots, etc. to [email protected]
iPadOS and iOS minor updates are here! 
Already, Apple has released the next minor update to its software for iPadOS and iOS.
If you haven’t already, connect to a computer to update to iOS 13.x and restart your device to see if it fixes your problems.
Apple included a list of the problems that these minor updates are designed to fix in their respective release notes.
If you’ve experienced any issues, update your device to the latest software and test it again. Ideally, use a computer to update your device as it’s a more complete installation of the software.
Are you still experiencing these problems on iPadOS or iOS even after a minor update? Let us know what’s going on in the comments!
How to fix iOS 13 and iPadOS install errors and problems
If you’re trying to install the latest iOS 13 or iPadOS update, but having trouble updating, there are plenty of remedies.
Common reasons why iOS 13 might fail to update
There are five main reasons why iOS updates fail to install:
- lack of free storage on the iPhone or iPad
- not enough charge on the device
- low-quality Wi-Fi strength
- problematic Proxy or VPN
- Apple servers are busy, leading to delays in installation.
Create free storage on your iPhone or iPad before installing iOS 13 or iPadOS
First, make sure you have at least 4–6 GB of available space on your device for the update — check your device’s storage in Settings > General > [iDevice] Storage. If you don’t have at least 4GB of space available, remove some apps, photos, videos, or other storage hogs and free up more space on your device.
After clearing enough space, restart your device and try installing iOS 13 or iPadOS again.
How do I get rid of “Other” space on my iPhone, iPad, or iPod touch?
A lot of users struggle to clear enough free space for iOS 13 or iPadOS because so much storage is taken up by “Other” or “System” data. Take a look at this article to find out what you can do about that.
What if I can’t clear enough space to install iOS 13 or iPadOS?
It’s tough to clear 4–6 GB of free space if your iPhone or iPad only has 16 GB to start with. If this is the case for you, try updating your device using a computer. Connect to iTunes or Finder and use that to check for updates for your device. Failing that, make a backup and erase your device. Then you can install the update and restore your backup.
iOS 13 or iPadOS update fails multiple times?
For repeated install errors, we highly recommend you update your device using iTunes (for macOS Mojave and below and Windows) or Finder (for macOS Catalina and above.) When you update via iTunes or Finder, Apple installs a full version of iOS or iPadOS onto your device, including all the code changes and all the unchanged code.
When using the Software Update function in your device’s Settings app, that over-the-air update installs just the code that changed and is not a complete iOS or iPadOS update.
If using a VPN or Proxy on your iPhone or iPad, disable it and try installing. Change your Wi-Fi DNS service to 8.8.8.8 or 8.8.8.4 and see if you still have problems installing iOS 13 or iPadOS.
Deep-Dive into iOS 13 and iPadOS installation errors: An error occurred installing iOS 13 or iPadOS on iPhone or iPad? How to fix
Stuck on Boot loop or Apple Logo when updating to iOS 13 or iPadOS?
Every now and then with iOS and iPadOS updates, many older devices get stuck with the Apple logo towards the end of the update. The download and verification processes go through without hiccups but the update fails, getting stuck with the Apple Logo or a boot loop process. 
If you find yourself in this situation, the best thing to do is Force Restart your iPhone, iPad, or iPod touch. Then try to install the update again, either from the Settings or using a computer. If that doesn’t work, download a fresh iOS 13 or iPadOS IPSW file from ipsw.me and use that to update your device.
Discover more about fixing uncommon install issues using the guide below:
Several users found that after updating their iPhone or iPad to the latest update, a notification required them to update their Apple ID details. This isn’t a big issue, you can find out how to fix it here.
How to switch from iOS 13 or iPadOS beta to the public iOS 13 and iPadOS
If you’ve been test-driving iOS 13 through Apple’s beta software program, you need to delete the beta profile from your Settings to go back to the general releases:
- Go to Settings > General > Profiles.
- Tap on the iOS 13 & iPadOS 13 Beta profile.
- Tap Remove Profile.
The next time Apple releases a later software update than your current Beta software, you can update from the Settings as normal.
Did you manage to fix your iOS 13 or iPadOS installation problems? Let us know how you did it in the comments!
Connection problems: Wi-Fi, Bluetooth, GPS and other connectivity issues on iOS 13 and iPadOS
iOS 13 and iPadOS support the latest standard from the Wi‑Fi Alliance to provide you with a secure browsing experience.
Apple also introduced features that allow your iPhone, iPad, or iPod touch to remember popular Wi-Fi networks you often connect to. Read up on the new Wi-Fi privacy features and other improvements in iOS 13 or iPadOS.
Common reasons your Wi-Fi has problems with iOS 13 or iPadOS
Here are some of the most common reasons you may experience slow Wi-Fi or poor connection after updating to a new mobile operating system:
- Your router needs a firmware update or a reset.
- The advanced settings on your router are incorrect, particularly if you are on a Mesh network (check the roaming speed setting).
Deep-Dive 10 of the most common approaches to fix Wi-Fi issues following the iOS 13 / iPadOS upgrade
Most Wi-Fi issues are easily solved via these three approaches. Try each of them and see if it solves your problem:
- Forget your Wi-Fi Network from the Settings, then restart your device and the router before joining again.
- Reset the network settings on your device via Settings > General > Reset > Reset Network Settings.
- Reset all the settings on your device via Settings > General > Reset > Reset All Settings.
Wi-Fi connection problems for iPad Air 2 users
The release of iPadOS yesterday came with the discovery of a new bug that only seems to affect iPad Air 2 devices. With this bug, users are unable to connect to a Wi-Fi network, as their iPad keeps prompting them to re-enter the password.
Despite entering the correct password countless times, the iPad Air 2 never connects to Wi-Fi. There are a couple of workarounds for this: remove the password from your Wi-Fi network or erase and restore your iPad.
Removing the password from your Wi-Fi network evades this bug but also risks the security of all your devices connected to the network. It isn’t advised. Some users were able to find a middle ground here by implementing a MAC filter.
Alternatively, erasing your iPad Air 2 and reinstalling the software through iTunes seems to be an effective solution. However, it’s very time-consuming to do so. You also need to make sure you have a backup first!
Deep-dive into how you can restore a locked device that isn’t connected to the Internet iOS: Everything about DFU and Recovery Mode
AirPort Utility app keeps crashing on iPadOS and iOS 13.1
AirPort users are in despair as the app repeatedly crashes on the new software. Apple’s update to iOS and iPadOS 13.1 hasn’t fixed this issue, and there aren’t currently any reliable solutions.
Some users say that turning Wi-Fi Scanner on in the Settings helps, but others are still at a loss.
Hopefully, AirPort Utility is more stable in the next update from Apple.
Do you know how to fix this issue? Please share it with us in the comments at the bottom of the page!
GPS Accuracy Issues following Update?
Many of the GPS issues experienced in prior iOS platforms were addressed in iOS 12. We found the GPS function to be stable and strong even within the iOS 13 betas.
GPS accuracy depends on the number of visible GPS satellites. Locating all visible satellites can take several minutes, with accuracy gradually increasing over time.
If you experience GPS accuracy issues following the iOS 13 update, Apple suggests two key actions to improve GPS strength on your device:
- Make sure that you’ve set the date, time, and time zone correctly on the device in Settings > General > Date & Time. If possible, use Set Automatically. Toggle it off and on and check if the accuracy improves.
- Keep a clear view in several directions. Walls, vehicle roofs, tall buildings, mountains, and other obstructions can block the line of sight to GPS satellites. When this happens, your device uses Wi-Fi or cellular networks to determine your position until the GPS satellites are visible again.
The rumored new R Series location co-processor in the iPhone 11 models is expected to feature ultra-wide-band technology which makes location accuracy even more precise.
Important GPS note for older iPhone and iPad models that aren’t eligible for new updates
Users with older iPhones or iPads, who could not update to iOS 12 should check out Apple’s iOS 9.3.6 and iOS 10.3.4 updates. These exclusive updates from Apple (announced in July 2019) were provided to tackle GPS-related issues on older devices.
Apple had mentioned that:
Starting November 3, 2019, some iPhone and iPad models introduced in 2012 and earlier will require an iOS update to maintain accurate GPS location and keep the correct date and time. This is due to the GPS time rollover issue that began affecting GPS-enabled products from other manufacturers on April 6, 2019. This does not impact any devices until November 3, 2019.
Connectivity issues between iPadOS and your USB drive, mouse, or other accessories
iPadOS and iOS 13 are the first major mobile platforms from Apple that bring full-blown support for external storage.
For those of us who use our iPads and iPhones for Photos or other media, the ability to read and process external storage is a major advantage.
The integration of external drives with your iPhone or iPad happens via the Files app, which is also revamped to meet new requirements, such as support for nested folders.
We tested numerous USB drives and external drives with multiple iPhones using iOS 13 and iPads using iPadOS over the past few months. Connection or access issues between the iPad or iPhone and the drive could be due to many reasons.
Common reasons your iPad or iPhone is not connecting to external storage
- Powered drives and even some non-powered drives only work when the device is connected to power.
- The format on your external drive is wrong or incompatible with iOS 13 and iPadOS.
- You need to shut down your iPhone or iPad, then connect the external drive before powering it back on.
- The permission settings for your USB accessory are wrong, check them in the Settings app.
- You need a special connection, cable, or adapter to make your drive work.
Deep-Dive into our iPad & iPhone and External Storage Troubleshooting Guide to learn more about using external drives
Power Tip #1: You can load up your movies and music onto your external storage and view or listen to them on your device without needing to copy the files thereby saving storage space on your device. We tested the SanDisk iXpand and were quite pleased with the results.
Power-Tip #2: You can now backup your iPhone or iPad photos to an external drive easily. Similarly, zip and unzip functions are a breeze with the new Files app on iPadOS.
What about connecting a mouse or trackpad with my iPad?
Except for Apple’s own Magic Mouse, we haven’t seen too many issues with connecting a mouse or trackpad with iPadOS. Here are some common tips to consider if you run into problems:
- Check that your mouse or trackpad isn’t already connected to another device.
- If your mouse or trackpad has a power switch, make sure it is on.
- Update the software on your iPhone or iPad.
- If applicable, fully charge your mouse or trackpad or change its batteries.
- Inspect the ports, cables, and connectors for signs of physical damage.
- Try adding the mouse or trackpad in Accessibility’s Switch Control settings.
- Restart your iPhone or iPad as well as your mouse or trackpad.
- Disconnect your mouse or trackpad from everything and try connecting it again.
Sidecar set up, connection, and usability issues
Sidecar is one of those features that proved to be a major motivating factor for many users to get on the iPadOS beta bandwagon. You no longer need a third-party app to achieve this and users are taking notice.
Having your iPad display double up as an extra monitor for your Mac running macOS Catalina is awesome! This brand new feature in iPadOS is easy to set up and use.
If you are having issues setting up your iPad as a Sidecar display device following update to iPadOS, take a deep-dive into our detailed Sidecar troubleshooting guide.
Communication problems: iMessage, FaceTime, eSIM and other communication issues on iOS 13 and iPadOS
Apple includes a few new features for iMessage and FaceTime with iOS 13 and iPadOS, including eSIM and dual SIM support for both phone numbers, better searching in Messages, and a new user profile section that allows you to choose who you want to share your name or photos with. 
And of course, there are new animoji faces with a mouse, an octopus, and a cow. And there are also a lot of new memoji customizations, from makeup to all types of piercings.
After an update, it’s not uncommon to have issues with the Messages app, FaceTime, or even the Phone app. Let’s take a look at some of those common issues.
Message app and iMessage problems with iOS 13 and iPadOS
The first time you open Messages after updated to iOS 13 or iPadOS, you might see a message that Messages is indexing. If you see this, don’t worry — it’s an expected part of the greatly improved search function in Messages. 
Stuck on iMessage or FaceTime waiting for activation?
After a major iOS or iPadOS update, iMessage and FaceTime may need to reactivate. Occasionally, they get stuck in this process, especially when Apple’s servers are slammed with requests.
What usually works is toggling off iMessage or FaceTime, then waiting 20-30 seconds and toggling it back on to force the services to reconnect to Apple’s servers.
- For iMessage: Go to Settings > Messages > iMessage
- For FaceTime: Go to Settings > FaceTime
Are photos and attachments missing from your iMessage conversations?
One of the best things about iMessage is the ability to send high-quality photos to your friends and family. Lots of us have collected impressive collections of photos in our conversations, chronicling our relationships for the past few years. 
Worryingly though, the existing photos seem to have vanished from Messages in iOS 13. When you tap the “i” button at the top of a conversation, you should see all your media. 
If you don’t see your photos, it’s likely that your device is indexing all your messages for the enhanced search function.
You should see your device return to normal behavior after this indexing completes — the time it takes depends on your internet’s speed and how much data the Message app stores.
In the meantime, you can still scroll back through conversations and find the photos, so they haven’t been deleted.
Apple says the update to iOS 13.2+ fixed this issue. Did this work for you?
Messages is not syncing between devices?
If your Messages aren’t syncing between devices, make sure you turn on Messages in each device’s iCloud settings.
Go to Settings > [Your Name] > iCloud > Messages and toggle it on for all your devices. 
If it’s already turned on, try toggling it off, wait 10 seconds or so, and then toggle it back on.
For messages to sync with a Mac, it must run macOS High Sierra 10.13.5 or later.
Deep-Dive into Messages app problems in our article iMessage not working iOS 13 or iPadOS? Fix it today
For FaceTime issues, see this article Why Is My FaceTime Not Working in iOS 13 and iPadOS? How-To Fix It
eSIM and Dual-SIM support in iOS 13
Our last communication item to understand is eSIM and iOS 13. You should definitely check out our detailed guide if you are considering switching to an e-SIM from a physical SIM. We highlight the various choices, carrier options and other essentials in it. 
Regarding connection issues and other dual SIM related setups, please refer to our deep-dive guide which has been updated for iOS 13.
If you upgraded to a new iPhone and would like to transfer your eSIM to the new device, you may want to check out this article.
Did you manage to fix your iOS 13 or iPadOS communications problems? Let us know how you did it in the comments!
Syncing problems: iCloud, Reminders app, Mail app, Apple Music, and more
Other than Mail, we didn’t encounter too many issues during our beta testing with iOS 13 and iPadOS. Most issues that showed up were primarily related to iCloud sync problems.
For example, after the update, we found that we couldn’t find some of our old Notes or some of the PDF and Books content. The best solution we found for this was turning Notes or Books on and off in iCloud, then allowing plenty of time with the respective apps open for iOS 13 or iPadOS to rescan all the content.
Reminders Missing or Reminder Lists Empty after the update?
Are your Reminder lists missing on your iPhone after updating to iOS 13?
If you see this, you are not alone. Many users are experiencing this issue following the update. It appears the root cause of this issue is around iCloud sync issues.
Reminders are taking a long time to sync across devices and from iCloud in general. Give it a day or so and hopefully, your reminder lists and items will begin populating on their own.
Some users needed to wait over three days before all their Reminders returned. But they did return.
What if my Reminders don’t come back?
We are hopeful that iOS 13.1.1 fixed this issue. We tried signing out of iCloud and signing back in with limited success for this issue.
Some users report that when you open up your Reminders on iCloud.com, it forces syncing to resume on your devices.
Either way, if you’re worried about lost Reminders, you can check your them on iCloud.com to make sure they haven’t been deleted:
- On your computer, go to iCloud.com and sign in with your Apple ID.
- Click on Reminders and review all the available items on your account
- If some of your Reminders are missing from iCloud.com, click on your account and choose Account Settings.
- Scroll to the bottom of the page and find the Advanced section. You can restore any lost or deleted Reminders using this feature
Word of Caution: If you do decide to “upgrade” the Reminders app on iOS 13 to get the new features, you may lose all the syncing functionality between your iPhone and Mac.
Syncing Reminders to your Mac will work only after you upgrade to macOS Catalina, scheduled for release later this month. If you use Reminders on your Mac, don’t upgrade the iOS 13 or iPadOS Reminders app on your iPhone or iPad yet.
Deep-Dive into the new Reminders app with Your guide to setting up and managing shared lists in iOS 13’s new Reminders app
The Mail app has one too many problems in iOS 13 and iPadOS
The native Mail app on iOS 13 and iPadOS has too many issues, according to many users who have recently updated their iPhone or iPad.
Cannot verify server identity or No Sender / No Subject on your emails?
Apart from some issues related to formatting, the main problems reported so far are “Cannot verify server identify” error messages when opening emails and emails showing “No Sender” or “No Subject” or both!
Updating to iOS and iPadOS 13.1+ fixes most Mail issues. Did this work for you?
Regarding the first error surrounding server identity, the only way around it is to remove your mail account then add it back in. Go to Settings > Accounts & Passwords to remove and re-add your accounts. Unless you’re using a POP email, you shouldn’t lose any data from doing this.
We have seen the “No Sender/No Subject” issue before in older iOS releases. What mostly worked then is to toggle the Date/Time Automatic settings and restarting your device. It’s worth a try if you are having trouble with this issue.
Not seeing any options for archive, reply all, or forwarding when viewing an email?
iOS 13 and iPadOS tucked away some common email options like reply all and forward the message.
When viewing an email, the only options you now see are the Trash and Reply icon. There are no other icon options in the bottom row like there used to be.
But it’s an easy change!
Just tap that reply icon and you see all the additional email options, like reply all, forward, flag, move, archive, mark, and so forth. 
We’re not sure why Apple made this change since there is a lot of blank space available for additional icons and options. The iPhone’s footer bar could be filled with many useful icons and action for email.
But for now, it is what is it is. 
iOS 13.1 & iOS 13.1.1 should address the majority of these Mail-related issues
We haven’t received any reports from readers with potential workarounds for Mail related issues on iOS 13.
In the meantime, why not take a look at third-party Mail apps or tell us your favorite alternatives in the comments.
Apple Music Library empty or not syncing after updating to iOS 13
Several users have reported that Apple Music does not sync and the music library is empty after updating their device to iOS 13 or iPadOS.
We have seen this issue with iOS 13 GM as well as iOS 13.1 Beta 3.
Users report that when they try to play a song they know exists in their library, they get a message that ‘This song is not available in your country or region.”
The good news is that your Apple Music library is not wiped out and is still with the help of a few time-consuming steps. You need to use a computer to do it.
In order to restore your Apple Music library with iOS 13 or iPadOS, you will need to follow these steps:
- Back up your iPhone using iTunes. An iCloud backup will not help, it needs to be an iTunes backup.
- Download the latest IPSW file for iOS 13 and your device from ipsw.me or another source.
- Using iTunes restore your iPhone with the downloaded IPSW file.
- After the process is complete, restore from the backup you made in the first step.
- Restart your iPhone and then launch Apple music to check
Deep Dive into Apple Music issues with our article How to fix Apple Music not working on iPhone / iPad
Playlists have the wrong artwork on iOS and iPadOS 13.1
If you enjoy creating a lot of different playlists for your music, you may have noticed the artwork in the Apple Music app has changed. A lot of users have noted that the artwork seems to be randomly selected now, without necessarily representing the songs in your playlist.
This is a bug with iOS and iPadOS, but unfortunately, it wasn’t fixed with the release of 13.1.
It’s possible to manually choose the artwork you want from iTunes, however, this means you don’t get the cross-section playlist artwork normally present in Apple Music. This only way to get that is to remove every playlist and manually recreate them.
Alternatively, wait for the next update from Apple and hope it fixes the problem this time!
Shortcuts stop working with CarPlay in iOS 13
Siri Shortcuts are a fantastic tool in iOS that only gets more powerful with iOS 13. You can use them to create custom, Siri-controlled functions for all manner of things on your device.
Many users cleverly created Siri Shortcuts to use with CarPlay, to avoid needing to look at their iPhone screen while driving. But iOS 13 seems to cause problems with this since Siri Shortcuts don’t currently work with CarPlay in iOS 13.
Fortunately, we’ve got a few suggestions for you to try that might fix it:
- Restart: Power off your iPhone and your in-car entertainment system, then connect them again.
- Turn Siri off and on: Since Siri Shortcuts use the personal assistant on your iPhone, try restarting it to fix the problem. Go to Settings > Siri & Spotlight then toggle all Siri options to restart it.
- Turn Bluetooth off and on: Open the Settings app and turn Bluetooth off, wait a moment before turning it on and connecting your device again.
- Reset Network Settings: This resets everything to do with networks on your device, including Wi-Fi passwords. Go to Settings > General > Reset > Reset Network Settings.
Let us know in the comments what you use Siri Shortcuts with CarPlay for. Did these tips help you fix it?
When you try and play an episode of your favorite Podcast show, do you see an error message that says that the episode is temporarily unavailable?
In our experience, we have found that this error message primarily shows up when you have a weak Wi-Fi or cellular signal. The best way to fix this annoyance is to toggle the cellular setting for Podcasts to OFF and then ON followed by restarting the Podcasts app.
Tap on Settings > Cellular and scroll down and locate the Podcasts app. Toggle the cellular setting here to OFF and then ON. Now give it a try and it should work without hiccups! We just wish that the error message was more actionable.
Problems with the Home Screen, Apps, and 3D touch or Haptic touch
iOS 13 and iPadOS bring 3D touch actions to everyone, including devices that previously didn’t support 3D Touch.
With iOS 13 and iPadOS haptic and 3D touch do the exact same things.
These are called Quick Actions and with them, when you press and hold on an app icon, you get options to quickly perform actions specific to an app.
For example, when long-pressing the WiFi button in Control Center you get options to quickly connect to available networks without opening your Settings app. 
Unfortunately, some folks are very unhappy to see certain 3D Touch features, like Pop, leave the scene.
At this point, you can’t disable the long-press to get 3D touch menus back but you do get haptic feedback when you long-press to access the Quick Action options.
And given that the latest iPhone 11 models don’t include 3D Touch, we’ll have no choice but to embrace the haptic touch Quick Actions of iOS 13 and iPadOS.
Want to turn off Quick Actions?
Sadly no, there isn’t a way to disable Quick Actions in iOS 13 or iPadOS. At least not yet.
Are the app icons on your iPad too small or large?
With iPadOS, Apple gives us some options on how our home screen look! This change includes two options: one for More icons on the screen and one for Bigger icons on your screen.
Change your iPad’s Home Screen Layout
- Go to Settings > Home Screen & Dock or Settings > Display & Brightness
- Scroll down to the section App Icons or Home Screen Layout
- Choose More for smaller icons and more app icons on the screen — you also have the option to show Today View on your home screen
- Choose Bigger for larger icons with fewer apps on each screen — Today View is not shown on your home screen
To learn more about iPadOS’ home screen options, see this article: Customize your Home Screen app icons and Today View in iPadOS
App icons still not big enough?
If selecting Bigger for your home screen layout isn’t enough, you can experiment with your iPad’s accessibility options for Zoom. With zoom, there is no one-size-fits-all, so you’ll need to test out variations to find what works best for you and your eyes!
- Go to Settings > Accessibility
- Tap Zoom
- Toggle Zoom on
Once on, experiment with the zoom settings that work best for you!
- Follow Focus: Track your selections, the text insertion point, and your typing
- With Follow Focus enabled, you also get options for Smart Typing: Switch to Window Zoom when a keyboard appears
- Keyboard Shortcuts: Turn on keyboard shortcuts to control Zoom
- Zoom Controller: Turn the controller on, set controller actions, and adjust the color and opacity
- Zoom Region: Choose Full-Screen Zoom or Window Zoom
- Zoom Filter: Choose None, Inverted, Grayscale, Grayscale Inverted, or Low Light
- Maximum Zoom Level: Drag the slider to adjust the level
Missing apps on your iPhone’s Home screen after iOS 13 or iPadOS update?
If an app you always use is not on your Home screen after updating to iOS 13 or iPadOS, swipe through all your app Home screens to see if it was moved during the update.
You usually find iOS or iPadOS moved displaced and missing apps to the last home screen. If you can’t find it, pull down to access Spotlight and try searching for it.
There’s also a new Quick Action item to Rearrange Apps when you long-press an app icon or folder on your home screen or in your Dock.
For more information on how to arrange or delete apps on your home screen, check out this article: How to delete and rearrange apps on your Home Screen for iPhone or Pad
Unable to rearrange app icons? Not able to delete or move apps? Apps not staying in a new location or folder?
Some readers find that their apps aren’t staying put in their folder or location. Other users can’t delete apps like they used to and instead, see the Quick Actions menu.
To move or rearrange apps
- Rest your finger on the app you want to move
- From the Quick Action menu, tap Rearrange
You need to select ‘Rearrange Apps’ before you can delete Notes. - Your apps jiggle
- Tap again on the app and drag the app icon to where you want it, keeping consistent pressure on the app as you move — if you lift your finger, the app goes back to its original place. If it’s not working for you, press harder on the app icon!
- Drop the app into your preferred location and release all finger pressure
To delete apps, press the app icon a little longer than you’re used to doing — keep holding it even when the Quick Action menu shows up. Eventually, the icons will start to jiggle, then you can release it release. After that, delete all the apps you want as usual!
If your apps aren’t sticking to their new locations, take a look at your zoom settings:
- Go to Settings > Accessibility > Zoom and turn it off. Then move your apps again and see if they stick this time!
- Some readers found that disabling QuickPath’s setting for the slide to type fixed the issue for them. Go to Settings > General > Keyboard > toggle off Slide to Type
QuickPath typing doesn’t work if the Slide to Type setting is turned off.
Is your iPhone, iPad, or iPod touch lagging when scrolling between Home screens?
Lots of iOS 13 and iPadOS users have noticed a lag when switching between screens on the Home screen of their device. What used to be buttery smooth is now jittery and stuttered. It seems to be a processing problem, one that’s easy to fix by reducing the transparency on your device.
Typically, this happens when users have lots of folders on their Home screen. The transparency of these folders is too demanding on the processor as you swipe them across the wallpaper. Hopefully, Apple fixes this in future updates, but for the meantime, you can reduce transparency instead:
- Go to Settings > Accessibility > Display & Text Size.
- Turn on the option to Reduce Transparency.
Slide Over is blurry in iPadOS
iPadOS introduces or advances a lot of great task management features on the iPad, including Slide Over. This feature allows you to “slide over” a narrow version of your apps from the right side of the display giving quick access to other apps without leaving the one you’re in.
Several users have experienced an issue where the entire screen blurs as they enter the Slide Over app switcher — done by swiping up from the Slide Over window.
It’s easy to fix this issue by restarting your device. Failing that, go to Settings > General > Reset > Reset All Settings.
How did you fix the blurry Slide Over bug? Let us know in the comments!
Swiping up from the Home bar doesn’t work on iPhone X or later?
Several users have found they can’t close apps, switch apps, or even return to the Home screen on their iPhone X or later. After swiping up to unlock the device, the gesture stops working in iOS 13. The only way to close an app is by force restarting.
Don’t waste time restoring the software on your device for this fix, because it doesn’t work! Some users believe this is related to third-party screen repairs.
In the release notes, Apple says that iOS 13.1 fixes a notification to recognize third-party displays. But they don’t mention fixing this troublesome bug.
In the meantime, turn on a software Home button using AssistiveTouch:
- Go to Settings > Accessibility > AssistiveTouch.
Did updating to iOS 13.1+ fix this issue for you? Let us know in the comments!
Is screen rotation not working after iOS update?
First, check if you have any Zoom settings enabled via Settings > Accessibility > Zoom. Toggle these off temporarily and see if you can rotate your screen.
If that didn’t work, turn off Dark Mode and open Control Center and see if you can lock or unlock screen orientation. If so, try changing your screen’s orientation and see if dark mode caused the problem.
If this issue occurs on videos, put them in full screen and then rotate the device.
Can’t find where to update apps in the App Store?
It’s not you, it’s Apple!
To make room for the Arcade tab in the App Store, Apple moved the Updates tab to your account settings. Tap on your profile picture or the profile icon in the top-right to find all the update functionalities.
You can also long-press on the App Store icon to bring up a Quick Action menu with fast access to the Updates function. 
Did the camera and flash stop working when you updated to iOS 13?
Several users, including owners of the brand new iPhone 11 Pro have experienced problems with the camera and camera flash in iOS 13. It seems the camera stops working — showing nothing but a black screen and a shutter button — for some unlucky users.
Many were able to resolve this by restarting or force restarting their devices. However, if that doesn’t work, try temporarily changing the video quality in your Camera Settings:
- Go to Settings > Camera.
- Tap Record Video and lower the quality to 720p.
Camera problems extend from the rear-facing camera to issues with the front-facing camera as well. Although this is most notably with third-party apps such as Snapchat. It’s likely the solution for this will come when Snapchat updates their app to make it more compatible with iOS 13.
Some users have found the front-facing camera is dimmed for the FaceTime app. But this is easily fixed by force restarting your device.
Deep-Dive find out about the newest camera features with Here are the major new camera features on the iPhone 11 and iPhone 11 Pro
WeChat doesn’t work with iOS 13
WeChat, if you haven’t heard of it, is what you get when you combine Facebook and WhatsApp into a totally new app. It’s hugely popular in many countries and lots of people use it to manage their independent businesses as well as for socializing.
Unfortunately, there seem to be a lot of compatibility issues with WeChat and iOS 13. For many users, WeChat fails to work at all, although some of them were able to fix this by going to Settings > General > Reset > Reset All Settings.
If you depend on WeChat, we don’t recommend you upgrade to iOS 13 until these issues are ironed out in future updates.
Calendars is creating duplicate birthdays for your contacts
Although Apple has already released iOS 13, it might take a little bit of time for all the other Apple services and third-party services to work seamlessly with it. One of the apparent symptoms of this is duplicate birthdays appearing in the Calendars app.
Some users found as many as three duplicate birthdays added to their Calendar for the same contact. Upon tapping on these birthday events, most of them don’t link to a valid contact card.
Apple says this issue is fixed in the update to iOS 13.1+ and iPadOS. Did that work for you?
If updating didn’t work, the best solution we found for this is to un-sync and resync the accounts that your birthdays link from iCloud, Email accounts, or Social Media.
- Go to Settings > Password & Accounts:
- Tap each email account and turn off Contacts.
Toggle contacts off and on for each of your accounts.
Photos crashes when you scroll
Users with more than just a couple of hundred photos on their devices — which is most of us, these days — are experiencing a problem where the Photos app crashes when you scroll through them.
Normally, you can tap the top of the Photos of the app to fast-scroll to your oldest photos and videos. But doing this in iOS 13 and iPadOS causes the Photos app to crash, returning you to the Home screen.
We haven’t come across any solutions for this yet and it wasn’t addressed in Apple’s release notes for iOS 13.1.
Do you know how to fix this bug? Please let us know in the comments so we can share it with other readers!
Since many of the apps have seen a change in functionality, here’s a list of our top articles with tips and tricks for iOS 13 and iPadOS:
- Where’s Accessibility Settings in iOS 13 and iPadOS? We found it and more!
- Where is Camera Roll in iOS 13 and iPadOS?
- CarPlay not working after iOS update, How-To Fix
- How to make the most out of iPadOS text formatting in Mail
- Gmail login and authentication problems with Apple Mail? Try these tips!
- Notes not working on iPadOS or iOS 13? Here are some helpful tips and tricks
- Your guide to setting up and managing shared lists in iOS 13’s new Reminders app
- Attach images, links and more into Reminders to make it actionable on your iPhone or iPad
- How to repeat or shuffle songs in the Music app on iOS 13
- Siri not announcing your messages on your AirPods or Beats? How to fix
- iPhone Stuck On Updating iCloud Settings During iOS Install or Restore?
- How to turn your iPhone’s or iPad’s slide-to-text swipe keyboard on or off
- iCloud Backup Won’t Complete and other Backup Related Issues, Troubleshooting Guide
- You can now use Quick Actions and Peek on any iPhone or iPad running iOS 13
Do you have more tips and tricks to fix app problems in iOS 13 or iPadOS? Let us know what they are in the comments!
Power & performance problems
Battery blues
Battery bluesFollowing a major update, it’s very normal to see reduced battery performance for a few days as the operating system re-indexes things in the background.
If your battery life does not improve within a few days, launch the Settings App and go to Battery > Battery Health.
Check out any recommendations here that Apple wants you to adopt. Identify apps that are using too much of your battery juice and reviewing the Battery health usage report details.
Finally here is a list of 9 specific settings in iOS 13 that you can double-check to make sure you are maximizing your iPhone battery performance on iOS 13.
Can’t charge past 98%
Some users can’t charge their iOS 13 or iPadOS devices past 98% no matter how long they leave it on the charger. It doesn’t seem to matter how long you wait, you can’t always get that last 2% charge!
Restarting your iPhone or iPad provides a temporary fix. For the time being, we’d suggest ignoring the last 2%, since it’s not a good idea to leave your device on charge longer than it needs to be.
Deep-Dive into the battery in your device with Why it’s not a good idea to calibrate the battery in your iPhone, iPad, or iPod
iOS 13 and iPadOS are pretty fast when it comes to performance
The apps open up without any issues and there are no delayed animations. If for some reason, you find your iPhone or iPad sluggish in performance after the update, check out the tips below:
We hope that you find this comprehensive troubleshooting guide helpful. Please remember to update your iPhone to iOS 13.1 before trying to install watchOS 6 on your Apple Watch.
You may need to reset your Apple Watch before notifications come through to it. Hold the digital crown and the side button until an Apple appears on the display.
Speed problems for iPad Air 2 users
The iPad Air 2 seems to be suffering from being one of the oldest devices still compatible with iPadOS. As a result, several readers are struggling with severe speed problems, where it might take 20 minutes just to navigate through the Setting.
The only thing found to fix this issue so far is erasing and restoring your device from a backup. You can do this from Settings > General > Reset > Erase All Content and Settings.
But it’s probably quicker to restore your device using Recovery Mode.
Issues with the iPad Pro 10.5-inch on iPadOS 13.1
Some unlucky iPad Pro 10.5-inch owners had their device completely stop working after upgrading to iPadOS 13.1. After the iPad Pro is bricked by the new software, you can’t fix it by force restarting or restoring the device.
The only solution at the moment — until Apple patches this software — is to put your iPad Pro 10.5-inch in DFU mode and downgrade to iOS 12.4.1.
This problem doesn’t happen to every iPad Pro, you might have better luck trying to upgrade the software a second time.
Deep-Dive downgrade to a stable version of iOS following these instructions for older versions of iOS
Pay it forward
If you’ve got a problem or a solution (or even a gripe) please share with us and our readers in the comments section below.
We’ll do our best to help with any issues…and if we don’t know the answer or a workaround, another reader might!
And check back during the next few weeks as we plan on keeping this article updated with various tips/tricks/fixes based on our readers’ emails and comments.
Dan is a freelance writer based in South West England.
He spent two years supervising repairs as a Genius Admin for Apple Retail and uses that knowledge to keep our troubleshooting guides up to date.
Long before that, Dan turned to Apple products from a musical background. Having owned iPods for years, he bought a MacBook to learn sound recording and production. It was using those skills that he gained a first-class Bachelor of Science in Sound Technology.
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Help! MiniIpad4/OS13.7 (4 yrs old) crashes, cannot restart unless I plug in the charger – it says it is empty, when sometimes it is 75% or 50%+ ARRGH !!
After updating to iOS 13.6 on my iPhone 7 Plus calls keep dropping less than a minute
I have a 128gb iphone xr, the phone works super well, the cameras, all the apps, the 3d touch, the haptic touch, the light and depth sensors, all the buttons, I even opened it and found no damage from water or parts of poor quality, it is completely original. Now my problem is the following, when I received it it was ios 13.4, it tried to configure the face id and the phone cracked, it gave me a purple screen, sometimes it made a small noise when it crashed (I don’t know if it came from the speakers or of the haptic engine), I read that it could be the software so in dfu mode I uploaded it to ios 13.5.1, and now it allowed me to configure the face id but then unlock the phone 3 or 4 times, it crashed again, and also threw me purple screens or simply the screen would freeze and restart, (this was this past Monday 22, the beta of ios 14 was launched) so I went back to ios and with ios 14 I no longer have purple screens and it lets me configure freely face id, the problem is that it freezes and restarts, randomly, I still can’t find a solution or a forum to help me move forward.
I hope I can find help here, and many thanks to those who take the trouble to read all of this. Regards.
Make sure you have a recent backup. Mine kept failing, so I plugged it into my computer, it backed up and started working.
Ever since I downloaded the 13.4 on my iPhone XR it has been a nightmare. I can’t hear my voice when recording. It worked perfect before the download. The battery runs down quickly, freezes up. I called Verizon and they sent me another one same problems. I have always had an iPhone but I’m not getting another one. I think Apple needs to do something about this. These phones are to expensive to not be able to use them. I’m a widow and I don’t have money to throw away. Very disappointed with this iPhone.
My iPhone XR w/ IOS 13.4.1 has a problem. When I go to use the phone, most of the time it goes to sleep. I turned auto-lock to Never but this does not help. The phone connects but if you need to use the keypad you can’t. I also shut down and restarted but that didn’t work either. Any ideas ?
My FitBit Ionic won’t sync since I updated to ioS13.4.1. It worked perfectly up to that point. I have an iPhone 6 Plus. Both of us have iPhone 6Plus and Fitbit Ionics. And have identical issues. We have followed all help instructions, i.e., current app, restarting phones, turning off/on Bluetooth, hard re-set of Ionics, etc.
Understand glitches with updates, but we quit upgrading after becoming exhausted with so many glitches. Lose contacts, calendar entries, etc. please fix this!
Why i can’t use predictive text inside games?
Hi Youis,
iOS predictive text should work in your game (unless the game has its own keyboard–and does not use the native iOS keyboard). Make sure you are using the iOS native keyboard and not a third-party keyboard.
To check what keyboard you are currently using, open an app like Messages or Mail and then create a new message. Press and hold the globe icon and verify that it’s set to Keyboard (your country/region) and not Gboard or some other third-party keybaord.
If it’s showing a different keybaord, change it to the native iOS keyboard–it’s always labled as Keyboard.
Hi Youis,
Verify that you are using the native iOS keyboard. To check, open a new message in the Messages app, create a new message, and tap and hold the globe icon–see if you use the native iOS keyboard or if its set to a third-party keyboard. Predictive text only works on Apple’s native keyboard.
My Settings>Phone>Call Blocking & Identification section is missing after the update to iOS 13.4.1 on my iPhone X. I have apps installed, so it should be showing. I shouldn’t have to uninstall an app after an iOS update to restore functionality that was there prior to the update. Any ideas on how to fix it without having to uninstall one of the apps and reinstalling it?
Look for Blocked Contacts instead of Call Blocking & Identification
Bought new iPad 10.2 unable to locate add to home screen anywhere.
I use this all the time for web pages I want to save temporarily.
Webchat adviser advised me to download the latest update to iOS 13.4.1 but this didn’t fix the issue.
I have used iPads since 2012 but unhappy with this one so far for various reasons, this being the main one.
Can you help or include in the next update? FYI hitting the share button as advised didn’t help either.
Hi Angela,
The Add to Home Screen option is now located in the share sheet’s action list. here’s the process:
1) Open Safari
2) Go to a site you want to add
3) Tap the Share button
4) In the share sheet, scroll down past the two rows of icons and continue scrolling until you see the option Add to Home Screen.
If you don’t see it, scroll all the way down to Edit Actions, then look for Safari and press the green plus sign next to Add to Home Screen. That adds the action to your list of favorites in the share sheet. Press Done and then choose Add to Home Screen again–it should be in that action list but in the top “favorites” section.
Hope that works, if not let us know
liz
Hi Elizabeth,
Thanks for your response!!
I’ve checked Zoom, and it IS TURNED OFF.
I was again sending Bcc to many friends today, and noticed sometimes the contacts screen for me to choose recipients from is high up on the iPad screen so I can see several names in contacts to choose from. Then at other times, on Bcc-ing something else, the contact frame is down MUCH lower on the screen and nearly showing one name on the contact list, which makes it much harder to see and swipe up, one by one name. Don’t know why the contacts frame is sometimes high on the screen and at others VERY low with only one name shown. HELP !! If you can. Many thanks !! Suzette
Hi Suzette,
Can you check what version of iOS or iPadOS you run?
To get that information, go to Settings > General > About and look for the software version. Also let us know the model name and model number.
What may help is closing all your apps and powering down.
To close apps,
Double Press the home button or swipe up from the bottom of your screen to get the app switcher. Then swipe each app preview tile off the top of your screen to close that app.
Repeat for all open apps.
Once all apps are closed and all you see is your Home Screen, go to Settings > General > Shut Down.
After shutting down, wait for 2 minutes, and then power your iPad back on.
Then, open the Mail app and run a test email. Tap the line CC/BCC to expand it and then enter some contacts. See if you can get this to work–you don’t need to actually send that test email. You just want to confirm it works.
Liz
I cannot find my problem covered.
I have iPad Pro iOS 13 installed.
When I want to Bcc several people, the contacts frame only shows partially on the screen so it’s very difficult to choose a contact to enter the Bcc line.
And it’s so small it’s very difficult to scroll up to find the contact I want to add to the bcc on my email.
Can someone help fix this problem??
Thanks in advance for help!!
Hi Suzette.
It sounds like you may have the zoom feature enabled on your iPad. To check if Zoom is on, go to Settings > Accessibility > Zoom, then tap to turn Zoom off.
I had updated my Iphone 7 to latest version of iOS as appeared in setting.
before updating observed that Call log missing, So i presumed that this is due to latest update being pending.
After updatting to iOS13.4 now, my iphone switch on & Off on its own many a time, also i cannot access any of my Gallery data, neither i can backup on i tune.
Kindly advise
When I open a page, e.g. Wikipedia, it now comes up in the format of a book page. Fine.
BUT, if the page has additional information e.g. a form that needs to be filled in, the form does not appear.
One crossword site I use has ‘reveal answer’ buttons and comments from other users.
Neither appears, just the basic page of hints. This happens with both my brand new iPad Air 10.5 and a two-year-old version which was updated recently to iPadOS.
I have to open up the desktop and resort to MS to get the information.
Sorted! By default the installation of iPadOS activates Reader in Safari. I had not come across it before (a self-isolating 75 year old non-techie), and turning it off gave me access to the forms etc I wanted which had been deactivated.
The app AT&T Photo Storage needs access to the device location for auto-backup. When I go to Location Services the photo shop is not listed. I need to know how to add an app to Location Services.
Thx to anyone who can help with this.
Hi Holly,
Usually, when you open the app for the first time, you should see a pop-up on your iPhone, iPad, or iPod asking permission to access your location. Tapping this message should lead you to the appropriate settings page where you can specify to allow when using app, allow once, or don’t allow.
Since you want to backup photos, we recommend you select allow when using app.
If you don’t see this message and the app is not able to back up your photos, try deleting the app, restart your device, then reinstall it via the App Store. This should force the app to regain any permissions.
I have an iPad pro and about a week after downloading IOS13.3.1 I found that when I sent email I got the error message “cannot send mail the recipient was rejected by the server”.
The address I was sending to was correct.
I checked with my ISP and all my mail settings are correct.
I have tried turning mi wi-if off and on, shutting the pad down and turning it back on all to no avail.
Any ideas on how to fix this problem? Thanks.
Hi Kathryn,
Try deleting the email account from Settings > Passwords & Accounts and then adding it back in. If possible, choose from the automatic setup options for your email account (in Settings > Passwords & Accounts > Add Account > look at the list of auto-setup options for Exchange, Google, Yahoo, Aol, or Outlook–if you email account is with one of those, tap that option. Otherwise, select Other and add the credentials in manually following the instructions provided by your email provider.
Since your email lives on your email account’s host servers, you should not lose any of your email.
This is the first website that I’ve found that is still tracking issues related to iOS 13. Kudos to you for doing this, as most Apple News sites no longer seems to be reporting on or care about these ongoing issues which are still affecting users.
For myself, while recent updates have improved things considerably, I’m still having to find workarounds to deal with these core ongoing issues relating to iOS 13 affecting my 6th generation iPad. Note that I’ve tried to restore my iPad at least a few times and while it does seem to improve things for a week or two, the iPad eventually reverts back to the same problemed state.
The main issues seem to be tied to memory management, causing a sluggishness or almost a complete slowdown of responsiveness from apps. The two apps mainly affected by this are the Safari and Mail app. I’ve noticed the problem in other apps as well, like a mobile game app (where it even occasionally crashed due to a complete slowdown).
To work around these issues, I’m basically having to reboot my iPad daily or, at the very least, have to force close apps and reopen them. In terms of Safari, to reduce the processing load when opening pages (particularly in apps like Flipboard), I’ve also installed the Lockdown app to remove ads which load pages way faster (whereas previously the page would just try to load repeatedly until it crashed, giving an error it couldn’t load).
All said and done, if these memory management issues aren’t fully addressed before iOS 14, I’ve pretty much lost faith and trust in Apple’s ability to release stable products.
I mean iOS 13 has been MONTHS of frustrating problems but they still don’t seem to have COMPLETELY addressed these core memory management problems as a whole (but yes they have fixed SOME of the problems).
Considering my 6th generation iPad is still considered “fairly new”, this has effectively made my second year of using it (and warranty) almost a “why bother” situation.
Again this is really going to tarnish Apple’s previously great track record unless it can decisively deal with this problem and ASAP.
Thanks for your feedback. Yes, this page is great for its in-depth treatment of what I suspected was a serious ongoing issue. I have not yet updated to 13 and thought I should check first – your experience confirms my impression of a disastrous diversion from software quality and predictability to whatever it was that Jony Ive brought to software – appearance before boring reliability?
My device is an Air 2, running fine on 12.4. So it may have some of the slow processor problems that plague you.
It’s sobering also to see there are two special hardware-specific vulnerabilities for which the only cure is a complete wipe and rebuild (though I note your experience of other problems eventually appearing again).
The efficiency of a dark mode on mobile is to help to reduce the brightness so as not to cause damage to your eye. Dark mode enables a night version that helps to reduce eye strain in low light conditions.
Safari cannot open the page because it could not establish a secure connection to the server
iPhone 7plus
TEXTS accidentally DELETING with 13.3.1
I have never ever reacted to a new software version, but this new 13.3.1 has made my life hell using my Ipad Pro and I’d be so grateful for any input.
Since the update, I am constantly deleting messages (texts) because whoever forced this update on me clearly never held an Ipad!!
Just by holding the Ipad, my left thumb or any slight movement causes messages – sometimes several at a time – to DELETE!
Even pressure of my thumb on the screen causes one or several to be selected and they’re often gone before I can get to CANCEL on the top of the page.
I’ve lost so many client messages and I’m beside myself. There’s no other way to hold it! This is insane! please, anyone out there experiencing this??
The iPadOS 13.3.1 will not play youtube! How do you fix that without used the defkery that is the youtube app? Rather die than use that screwed up app!
My problem has to do with general text on my IPad 6th generation. I type text into the google search bar and it all come back double. Meaning it has doubled the same text on top of itself so it is garbled. It technically can be fixed if I refresh the page but to have to do that every single time is ridiculous. I have not seen a post of anyone else having this problem.
I have the same problem since the last update. I would add a screen shot to show what ai mean, but I do not see where I can put an attachment on this page.
Had update auto loaded last night. My iPad worked fine today. But now I can’t enter my password to open the thing. Please help!
Since my last update (13.3.1), every time I open the Photos app on my IPhone 11 Pro Max, my recently taken photos randomly duplicate anywhere from four to eight times. Even if I delete the duplicates, I encounter the same problem the next time I open the app. Please tell me that there is an easy fix for this as I haven seen anyone else with the same malady.
When I want to set an alarm on edit a preexisting one, the clock app crashes. The same thing happens when I click/go into certain parts of the setting. Although I was able to set the alarm through Siri, it just bugs me that I can’t edit it to have the song that I wanted to use for alarms. Anything to fix that (crash)? Btw this is an iPad 6th gen for those wondering.
Generally, I find iPadOS slower and less responsive in many ways from opening apps to using Safari.
Also speaking of Safari desktop mode isn’t all it’s cracked up to be.
Some web sites just get confused trying to render a desktop version of their site on a tablet.
Stuff either looks off like text on top of other text or off position or some things don’t work correctly such as inputting text in boxes and buttons not functioning.
It’s so bad at times I turn off request desktop toggle.
I also noticed my 6th gen iPad runs a bit warmer than with iOS 12 which kept my iPad basically neutral in temp. I think it’s the first release that has caused me to stop using my iPad as much as I usually do.
I’m not receiving texts. Sometimes more than 24 hours later it arrives.
I really don’t like the latest update! Lots to dislike, especially thinking it knows best what and how I like to do things.
Biggest gripe is that I cannot re-hide the books that have reappeared since the update,
Not being able to swipe up on the home screen is a real PITA. It sometimes works with a diagonal-ish swipe from the right bottom corner. I will try your tip.
Any suggestions for hiding books gratefully received. I have tried restarting, to no avail.
Thanks
Lins
HI Lins,
You should be able to hide books. Try this:
Open the Books and tap Library
Choose the More button (three dots) below a book you want to hide
Choose Remove from the list of actions
Tap Hide Book
Since the latest update on itunes on my computer to 13.1.3, i have lost the use of homesharing on my ipad. How can this be fixed? Can I return it to a former update which worked previously and I am the only experiencing this problem?
Hi Marvin,
Please let us know what version of macOS or OS X your computer runs or if you use a Windows computer. First, make sure your computer is authorized. In iTunes or the Music/TV app (for macOS Catalina+) to Account > Authorizations > Authorize This Computer. If already authorized, you may want to deauthorize and reauthorize it.
For Windows and Macs using Mojave and below, open iTunes and at the menu bar at the top of the iTunes window and go to File > Home Sharing > Turn on Home Sharing. For Macs, also open your sharing preferences (File > Preferences > Sharing) and check the boxes for Sharing your library on the local network, requiring a password (if desired), and updating play counts on shared devices.
For Macs with macOS Catalina, go to Choose Apple menu > System Preferences > Sharing > Media Sharing. Then, select Home Sharing and sign in with your Apple ID and turn on Home Sharing. Make sure you use the same Apple ID for every computer or device on your Home Sharing network.
On any iPad, iPhone, or iPod go to Settings > Music app or Settings app > TV app > iTunes Videos. Either turn on Home Sharing and enter your Apple ID and password or tap the Apple ID and sign out and sign back in. Verify you use the same Apple ID as your computer.
Have you heard of any one else having a problem where Wechat blocked senders by itself? Yesterday I sent my girlfriend a Wechat message and within 5 minutes she had been blocked from within the We chat app. I unblocked her successfully, but it is a 4 step process to block or unblock a person and the phone was in my pocket the whole time.
iPhone Xs MAx iOS 13.3
when playing podcasts when the screen is locked either manually or auotlock the podcast stops – how can i fix this, i cant allow my phone to not go to autolock??
Hi Frank,
Sorry about these Podcast app problems–they must be quite frustrating!
How are you listening to your Podcasts? Via the onboard speakers or wired headphones? With a wireless Bluetooth device using AirPlay? With AirPods?
The issue could be related to how you are listening–try using the onboard speakers and see if the problem persists.
A couple of suggestions right now:
Update to the latest iOS if there is a software update available–if possible update via iTunes or Finder on a computer instead of using the over-the-air update function in General > Software Update
Close all apps and restart your device, then turn on Background App Refresh for the Podcast app in Settings > Podcasts. Open the podcast app and test
Play a podcast and wait for it to populate in your music player controls in Control Center, then put your device manually into sleep and see if the podcast continues to play
Try disabling Auto-Play Message Effects and Auto-Play Video Previews in Accessibility > Motion
Turn off Show Apple Music in Settings > Music
To close apps:
1. On an iPhone or an iPad with no home button from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen
2. On an iDevice with a home button, double-click the Home button and swipe right or left to find the app that you want to close
3. Swipe right or left to locate the app you want to close
4. Swipe up on the app’s preview to close it
Hope something works! Let us know either way.
Liz
Why is my iPad Air 2 not working!!!
Safari won’t let any YouTube video play, even an ABC video.
When I click on a video, it shows up blurry and when I click it, a white little tab just pops up and reads: “Safari cannot open this because the address is invalid”?
What does that mean and how can I fix it?
Hi Angela,
First, is this device yours or a device that’s managed by your workplace, school, etc?
If it’s a managed device, they may have set in restrictions that prevent certain sites and apps from working normally.
Now, if the device is yours and is not managed, let’s first close Safari and then reset any website data.
1. To close Safari, double tap the home button to open the app switcher. Locate Safari’s app preview and then swipe it off the top of your screen–that closes it
2. Next, open Settings > Safari and scroll down to Advanced (all the way at the bottom). Tap Advanced, then choose Website Data and select Remove All Website Data.
3. Power off your iPad by going to Settings > General > Shut Down
4. Wait a few minutes while the iPad is off, then restart and open Safari and try YouTube again–if it still doesn’t work, check that Screen Time is off (Settings > Screen Time > Turn Screen Time off)
Hope it works for you!
Liz
iOS 13.3.1
My phone is opening websites with a brash flashing pop up screen each time. I think I remember that display option from android. It is annoying plus probably not at all healthy.
Have you any input about the feature and what controls it, or how to stop it?
Thank you in advance!
Hi Debra,
Is this happening I Safari or another browser?
For Safari, we recommend clearing the website data. To do this, tap Settings > Safari > Advanced > Website Data.
Delete all the website data, then restart your device.
Why does EVERY iOS update make things harder?!
E.g in this one instead of swiping up from the bottom to get to Control Centre (which I use solely for ease of access to the torch) I had to install the little dot thing on the home screen & now I have to remember what this is, click on it, then click on Control Centre, then click on Torch.
And the iOS I updated from was similarly much more difficult than the previous one to get to those things. Ridiculous. And what’s with that stupid window thing??!!
Apple’s update’ things just to give their developers something to do and to make us buy more of their crap.
when moving construction drawings from email to ibooks the backgrounds of the drawings do not show up. The only visible markings are the personal markups added to the drawings before sent in the email. This problem I believe happened after updating to ios 13.
Any updates regarding iPad Pro with IOS 13. The ads on Words with Friends 2 freezing?
Have a New iPad Pro with IOS 13. The ads on Words with Friends 2 keep freezing forcing me to either shut down the device or remove and reinstall the app. Any information on that problem? It’s extremely frustrating. Thanks
Since updating my first-gen iPad Pro [12.9″], the Photos app has changed its behaviour, most annoyingly. Formerly, a photo left open in the Photos app would always remain open if, for instance, one visited other apps or the web.
Now, upon returning to the Photos app, the photo has been closed. It remains open for a brief period—as yet undetermined—but if one is away for more than a few minutes, the photo is always closed upon returning.
This is extremely irritating and absolutely unnecessary. How can this be rectified? Thanks!
Contacts act as if they aren’t saved.
Text messages only have numbers and when you get a new text message even if from a contact comes through just as a number.
Noticed today this is also occurring with incoming calls.
I’ve done the toggle off/on contacts, shut phone on/off.
Please advise!!!! Need my contacts up to date because of my job
Hi Cindy,
We have an article just about that issue: iMessage Contact Names Missing, Shows Number? Fixes
@ Elizabeth Jones, Thank you so much for your sage advice.
Followed your instructions and now all is good.
You’re the best!!
Jerry
My open windows disappeared.
How can I restore?
Thanks.
HI Jerry,
Try double-pressing the Home Button or swiping up from the bottom of an iPad without a home button to reveal your app switcher. See if the open windows show up as tiles.
My tabs disappeared. Have job applications that are gone!!
How can I restore?
Would appreciate any help.
Thanks.
Jerry,
If these are Safari browser tabs, try first tapping the tabs button at the bottom that looks like overlapping squares–that shows all your current and open windows.
If they aren’t listed as tiles, tap and hold the “+” button to show any recently closed tabs.
If you still don’t find those browser sessions there, you can tap and hold on the back button to see your browsing history. Then select the pages that disappeared.
I recently upgraded to 13.3 within 2 days I developed the screen problem/lock problems were I couldn’t log into the iPhone. Boy this crap really ticks me off.
We have a new 7th Generation iPad and have a series of teething problems all of which have been helped with the Apple support service.
However, this has all taken an inordinate amount of time which for a new product is not good.
We sync photos from the photos app on our iMac on to the iPad using the finder. There is no message to tell you when the syncing is complete. The “cake slice symbol” and revolving double arrows move but there is no indication of what is happening. You have to look at the iPad to see when all the photos have been transferred.
Also sometimes when the syncing has completed there is a message at the bottom of some albums or sometimes all albums that says that syncing is still taking place.
This message seems to occur at random but never means what it says.
Resyncing doesn’t seem to have any effect on this message. Anyway, there is nothing more to sync.
If a new album is created on the iMac and the Apply option appears in the finder and is selected this seems to get rid of most of the sync messages.
This does affect the operations of the iPad it just is a bit unsatisfactory to see these messages which are not correct.
Mail widget not working. When you click the icon from the widget panel, VIP messages do not open to that specific VIP. All the messages open. You to click the icon of your VIP and the unread messages/message for that person works open. That’s not happening anymore. How do you fix it? Assume it’s a bug? Running iOS 13.3.
HI RMC,
Yes, we also see this issue. And it does appear to be a bug with iOS 13.3
Hi. Sometimes I can’t email a website page to myself. I don’t hear the usual “whoosh” sound, and don’t receive it in my INBOX. Why does this happen, and how can I fix it? Your input would be greatly appreciated. I am elderly and not very techie.
Seasons Greetings……Hope to hear from you soon.
Hi Suzette,
Season’s greetings to you too!
Make sure you use the Share Button to send the webpage to yourself. It’s the icon that looks like a square with an arrow. And it opens your share sheet–once open, select the Mail app and type in your email address.
This process should work and send all the websites to your email address.
Since the recent iOS upgrade(s) my adobe acrobat reader app is not opening. Some other apps also weren’t opening and I reinstalled them. However, if I uninstall and reinstall acrobat reader I will apparently lose all the PDFs that are saved there, including copies of Lonely Planet e-books.
I can’t sync books from iCloud/books on iMac/to ipad :(. the list of books on mac does not appear in the finder/books/sync books onto iPad. I tried everything.
I have 12.9” iPad – trying to save word and excel attachments from email to their respective app after upgrading to iOS 13.3. App just crashes with immediate return to home screen???
Also having this problem. Only workaround has been to save the file to a local folder on iPad and then open, but that is really not a satisfactory solution.
Upgrade to OS13.3 on iphone 6SE caused touchscreen to stop working. Following hard reboot now not able to unlock phone – as this requires touchpad to work. Means I cant even try any of the proposed fixes for the touchscreen…
Help anyone?
I updated to IOS 13.3 for my Iphone 6 Plus.
The battery is draining faster. I was able to turn off the auto-brightness which helped, It drained all the way to 1%. My phone is still draining fast, without being used. I turned off the “raise to wake” hoping that would help, but it does not. I tried a hard reset, no luck.
I am unsure what to do about the battery drainage.
6 plus?
It’s best to upgrade your phone
Since the update my iPhone 8 is continuously searching. All day. Killing my battery.
I have tried restarting it, all background refresh is off, all windows closed. Even tried talking to Siri and turned off hey Siri.
What else can I do? Is this a known issue they will be fixing soon?
Since upgrading to iPad OS, I cannot LOCK any new notes I create. I enter the original password created in an earlier OS but receive an error message (That’s not the correct password, please try again)
I also am experiencing non auto rotation of the screen when changing from portrait to landscape at times.
Facebook will not open since the upgrade 13.3 on my iPad Pro. I have gone through resets of iPad & network. Next step is to uninstall & reinstall FB. Any other suggestions?
This latest update has completely screwed up the compatibility of my add on iHome keyboard. I can no longer use the left shift key for capital letters. I cannot type a question mark or a forward slash, (shared key) or a colon or a semicolon (shared key.)
It also has slowed the connection to my WiFi and eats up battery life.
Any hope ( pretend I used a question mark). Thanks.
Hi Mary Louise,
Check if iHome released any firmware update for your keyboard.
I am unable to send or receive text messages on my ipad pro. I don’t know what happened because it used to work.
Thank you for any help you can give.
Joyce
It seems like since the original iOS13 update, my iPad mini 4 WiFi either wont toggle on at all or if I’m lucky enough & it happens to – it won’t auto find my network or my neighbors as it usually did. I’ve reset the network settings, Cox cable cane out & actually upgraded my router & added the capability to add more devices on our network. I am just so mad that I didn’t get AppleCare. I have it on my watch/airpods but I’m screwed now. Apple made me an appt here locally in Pensacola but I’m so afraid they are going to rip me off. I also took it to a restaurant that has wifi & the darn wifi wouldn’t toggle on at all. Any suggestions?
Forgot to add: my iphones WiFi is fine as is my roommate’s iPAD WiFi. Darn it!
My ‘PRINT’ icon is totally missing/gone under the ‘Share Menu’…
HELP !!!
Hi Dave,
Yes, Apple moved things around and it’s confusing.
Open the Share Sheet and scroll down to check your Actions options. See our step-by-step explanation in this article: How to print from your iPhone in iOS 13 & your iPad with iPadOS
iPadOS 13.3 and IOS 13.3. New mail bug. When deleting an email, when the next one opens, it looks like it loads twice very quickly. Anyone else seeing this?
Nearly two hours ago, my iPhone XR froze while I was playing a solitaire game. The screen went blank and the spinning circle showed up. Since then I can not turn my phone off, it did not go off automatically like usual. I can not restart it. Please help. I need to use my phone!!
I was playing a game of solitaire on my iPhone XR and the screen went blank. Within seconds the spinning circle indicating something is loading appeared. It has been spinning for over an hour now. I can not turn it off, restart, or do anything. It is updated to the latest version. My iPad does not seem to be affected. Please help.
Hi Deb,
Try a forced restart:
Press and quickly release the Volume Up button. Then press and quickly release the Volume Down button. Finally, press and hold the Side/Top button until you see the Apple logo
I did try that. Several times now.
That seems to have worked this time. Thank you.
Emoji keyboard is missing after latest update
And it is not is new keyboards to select
How do I get it back
Since upgrading my iPad last month I can’t use it. All I get is a white screen with a black apple logo, can’t turn it on or off.
Hi Michelle,
OH, we are so sorry for that! How terrible to update and then discover the device isn’t working!
Please look at these tips: My iPad will not turn on: How to fix a dead device
My e-mail is no longer working after upgrading to iPadOS 13.2.3.
I first got the message “can not verify server” constantly popping up.
I tried restarting email, i tried restarting the iPad, and finally i deleted the account and tried to re-add it – as suggested above. This is an e-mail account of type “other” (not gmail, outlook or any of the suggested ones)
I got the error message saying that it cannot manage to connect with SSL, and asks if I will try without. I try to answer yes, but then the error is “can not connect to the server”. (Are you sure you have typed in correct etc).
The settings are exactly the same as they were before the software upgrader, and yes, of course I am sure that I have typed correctly. Now I have no access to my e-mail, and that is critical! Can anyone help me?
After several attempts to add the account. Again and again and again not waiting in-between, then suddenly no error message, and the e-mail was back. Just like magic, phew.
hi I am having the same issue with different email accounts outlook as well as Gmail. the message keeps popping getting “Cannot verify server identity ” the identity of “google.com”\ “otlook.offcie365.com” cannot be verified.
how do I solve it? recommendations?
After upgrading iPad to latest iPadOS Nov 21 2019, 13.2.3 I think,
it hung at the end of the update on setting up AppleID.
Restart iPad showed incomplete in settings, again hung on setting up Apple ID
Signed out of current AppleID, restarted, signed back in again.
Updating iCloud settings for more than 12 hours.
Any thoughts or suggestions are most welcome,
May next step is to install software from MacBook Pro iTunes to get a complete install.
Thank you
Using Safari in iOS 13 2.3 on an iPhone 11 Pro. More often than not the web page header is missing.
Since the recent update which I did this morning and now wish i didn’t I can’t change my search engine keeps coming up to app went into settings and google is ticked why
Secondly links I used to use now don’t work at all I get a blank screen why
The contacts from my phone (iPhone XR, latest beta) are not showing on my MacBook Air (mid 2019 model). Would this be due to the beta, or is there a way to get it to sync? I have deselected and selected contacts, signed out of and back into iCloud and restarted both devices. I don’t know my next steps.
Hi Lynne,
It sounds like a syncing issue indeed.
Just to verify: on your iPhone, go to Settings > Tap your Apple ID > iCloud and make sure Contacts is toggled on. Next, go to Settings > Contacts and under default account choose iCloud.
Then repeat on your Mac, go to System Preferences > iCloud > Contacts, make sure that the box is checked beside contacts.
Finally, go to iCloud.com on your Mac to see if your contacts are correct in iCloud.
Hello Elizabeth,
I did all of those things and I am still having the same issue. I even signed out of iCloud and back in. Would there possibly be another solution?