iOS 13 or iPadOS problems and how to fix them – Troubleshooting Guide

By Dan Helyer 329 comments Last updated February 10, 2020

The newest flavor of Apple’s mobile platform has plenty going on. iOS 13 and iPadOS now feature the much anticipated Dark Mode, numerous privacy and security enhancements, improved multitasking support and many more changes to some of the commonly used apps such as Photos, Reminders, and Maps.

Unfortunately, new updates with new features come with new problems. A few of these problems are rearing their ugly heads on iOS 13 and iPadOS support forums already.

The good news is that you can fix most of these annoyances rather quickly on your own, without a call to Apple Support or setting up an appointment to visit an Apple Genius. Here are the main problems with advice on what to do about them.

Contents

1 iOS 13 and iPadOS Common Problems Guide – Overview
2 iPadOS and iOS minor updates are here!
3 How to fix iOS 13 and iPadOS install errors and problems
4 Connection problems: Wi-Fi, Bluetooth, GPS and other connectivity issues on iOS 13 and iPadOS
5 Communication problems: iMessage, FaceTime, eSIM and other communication issues on iOS 13 and iPadOS
6 Syncing problems: iCloud, Reminders app, Mail app, Apple Music, and more
7 Problems with the Home Screen, Apps, and 3D touch or Haptic touch
8 Power & performance problems
9 Pay it forward
- 9.1 Related Posts:

iOS 13 and iPadOS Common Problems Guide – Overview

In this iOS 13 and iPadOS guide, we walk you through troubleshooting and fixing (or working around) many of the common iOS 13 and iPadOS problems and annoyances.

And for issues that require deep dives, we link you to articles and resources that detail how to fix that specific issue with step-by-step instructions.

This comprehensive guide is divided into several key sections ranging from basic install and update issues, tips and tricks to easily get the most out of the new features and troubleshooting ideas for some of the essential apps such as iMessage, Notes, and Mail.

Where possible, we have also created simple cheat-sheets with essential tips that have worked for our readers over the years when dealing with some of these common iOS annoyances. Readers’ feedback and tips are also integrated into quick tips.

So if your iPhone, iPad, or iPod has problems with installation, communication, connectivity, camera, and battery or power, check out this guide first and see if you can solve the problem on your own.

We do recommend that you make a full backup of your iPhone, iPad, or iPod touch first.

If your problem isn’t listed, please add it to the comments section.

Please share your favorite tips, tricks, and tune-ups or send your comments with screenshots, etc. to [email protected]

iPadOS and iOS minor updates are here!

Already, Apple has released the next minor update to its software for iPadOS and iOS.

If you haven’t already, connect to a computer to update to iOS 13.x and restart your device to see if it fixes your problems.

Apple included a list of the problems that these minor updates are designed to fix in their respective release notes.

If you’ve experienced any issues, update your device to the latest software and test it again. Ideally, use a computer to update your device as it’s a more complete installation of the software.

Are you still experiencing these problems on iPadOS or iOS even after a minor update? Let us know what’s going on in the comments!

How to fix iOS 13 and iPadOS install errors and problems

If you’re trying to install the latest iOS 13 or iPadOS update, but having trouble updating, there are plenty of remedies.

Common reasons why iOS 13 might fail to update

There are five main reasons why iOS updates fail to install:

lack of free storage on the iPhone or iPad
not enough charge on the device
low-quality Wi-Fi strength
problematic Proxy or VPN
Apple servers are busy, leading to delays in installation.

Create free storage on your iPhone or iPad before installing iOS 13 or iPadOS

First, make sure you have at least 4–6 GB of available space on your device for the update — check your device’s storage in Settings > General > [iDevice] Storage. If you don’t have at least 4GB of space available, remove some apps, photos, videos, or other storage hogs and free up more space on your device.

After clearing enough space, restart your device and try installing iOS 13 or iPadOS again.

How do I get rid of “Other” space on my iPhone, iPad, or iPod touch?

A lot of users struggle to clear enough free space for iOS 13 or iPadOS because so much storage is taken up by “Other” or “System” data. Take a look at this article to find out what you can do about that.

What if I can’t clear enough space to install iOS 13 or iPadOS?

It’s tough to clear 4–6 GB of free space if your iPhone or iPad only has 16 GB to start with. If this is the case for you, try updating your device using a computer. Connect to iTunes or Finder and use that to check for updates for your device. Failing that, make a backup and erase your device. Then you can install the update and restore your backup.

iOS 13 or iPadOS update fails multiple times?

For repeated install errors, we highly recommend you update your device using iTunes (for macOS Mojave and below and Windows) or Finder (for macOS Catalina and above.) When you update via iTunes or Finder, Apple installs a full version of iOS or iPadOS onto your device, including all the code changes and all the unchanged code.

When using the Software Update function in your device’s Settings app, that over-the-air update installs just the code that changed and is not a complete iOS or iPadOS update.

If using a VPN or Proxy on your iPhone or iPad, disable it and try installing. Change your Wi-Fi DNS service to 8.8.8.8 or 8.8.8.4 and see if you still have problems installing iOS 13 or iPadOS.

Deep-Dive into iOS 13 and iPadOS installation errors: An error occurred installing iOS 13 or iPadOS on iPhone or iPad? How to fix

Stuck on Boot loop or Apple Logo when updating to iOS 13 or iPadOS?

Every now and then with iOS and iPadOS updates, many older devices get stuck with the Apple logo towards the end of the update. The download and verification processes go through without hiccups but the update fails, getting stuck with the Apple Logo or a boot loop process.

If you find yourself in this situation, the best thing to do is Force Restart your iPhone, iPad, or iPod touch. Then try to install the update again, either from the Settings or using a computer. If that doesn’t work, download a fresh iOS 13 or iPadOS IPSW file from ipsw.me and use that to update your device.

Discover more about fixing uncommon install issues using the guide below:

Stuck in a boot loop? iPhone keeps resetting or rebooting after iOS or iPadOS update

Several users found that after updating their iPhone or iPad to the latest update, a notification required them to update their Apple ID details. This isn’t a big issue, you can find out how to fix it here.

How to switch from iOS 13 or iPadOS beta to the public iOS 13 and iPadOS

If you’ve been test-driving iOS 13 through Apple’s beta software program, you need to delete the beta profile from your Settings to go back to the general releases:

Go to Settings > General > Profiles.
Tap on the iOS 13 & iPadOS 13 Beta profile.
Tap Remove Profile.

The next time Apple releases a later software update than your current Beta software, you can update from the Settings as normal.

Did you manage to fix your iOS 13 or iPadOS installation problems? Let us know how you did it in the comments!

Connection problems: Wi-Fi, Bluetooth, GPS and other connectivity issues on iOS 13 and iPadOS

iOS 13 and iPadOS support the latest standard from the Wi‑Fi Alliance to provide you with a secure browsing experience.

Apple also introduced features that allow your iPhone, iPad, or iPod touch to remember popular Wi-Fi networks you often connect to. Read up on the new Wi-Fi privacy features and other improvements in iOS 13 or iPadOS.

Common reasons your Wi-Fi has problems with iOS 13 or iPadOS

Here are some of the most common reasons you may experience slow Wi-Fi or poor connection after updating to a new mobile operating system:

Your router needs a firmware update or a reset.
The advanced settings on your router are incorrect, particularly if you are on a Mesh network (check the roaming speed setting).

Deep-Dive 10 of the most common approaches to fix Wi-Fi issues following the iOS 13 / iPadOS upgrade

Most Wi-Fi issues are easily solved via these three approaches. Try each of them and see if it solves your problem:

Forget your Wi-Fi Network from the Settings, then restart your device and the router before joining again.
Reset the network settings on your device via Settings > General > Reset > Reset Network Settings.
Reset all the settings on your device via Settings > General > Reset > Reset All Settings.

Wi-Fi connection problems for iPad Air 2 users

The release of iPadOS yesterday came with the discovery of a new bug that only seems to affect iPad Air 2 devices. With this bug, users are unable to connect to a Wi-Fi network, as their iPad keeps prompting them to re-enter the password.

Despite entering the correct password countless times, the iPad Air 2 never connects to Wi-Fi. There are a couple of workarounds for this: remove the password from your Wi-Fi network or erase and restore your iPad.

Removing the password from your Wi-Fi network evades this bug but also risks the security of all your devices connected to the network. It isn’t advised. Some users were able to find a middle ground here by implementing a MAC filter.

Alternatively, erasing your iPad Air 2 and reinstalling the software through iTunes seems to be an effective solution. However, it’s very time-consuming to do so. You also need to make sure you have a backup first!

Deep-dive into how you can restore a locked device that isn’t connected to the Internet iOS: Everything about DFU and Recovery Mode

AirPort Utility app keeps crashing on iPadOS and iOS 13.1

AirPort users are in despair as the app repeatedly crashes on the new software. Apple’s update to iOS and iPadOS 13.1 hasn’t fixed this issue, and there aren’t currently any reliable solutions.

Some users say that turning Wi-Fi Scanner on in the Settings helps, but others are still at a loss.

Hopefully, AirPort Utility is more stable in the next update from Apple.

Do you know how to fix this issue? Please share it with us in the comments at the bottom of the page!

GPS Accuracy Issues following Update?

Many of the GPS issues experienced in prior iOS platforms were addressed in iOS 12. We found the GPS function to be stable and strong even within the iOS 13 betas.

GPS accuracy depends on the number of visible GPS satellites. Locating all visible satellites can take several minutes, with accuracy gradually increasing over time.

If you experience GPS accuracy issues following the iOS 13 update, Apple suggests two key actions to improve GPS strength on your device:

Make sure that you’ve set the date, time, and time zone correctly on the device in Settings > General > Date & Time. If possible, use Set Automatically. Toggle it off and on and check if the accuracy improves.
Keep a clear view in several directions. Walls, vehicle roofs, tall buildings, mountains, and other obstructions can block the line of sight to GPS satellites. When this happens, your device uses Wi-Fi or cellular networks to determine your position until the GPS satellites are visible again.

The rumored new R Series location co-processor in the iPhone 11 models is expected to feature ultra-wide-band technology which makes location accuracy even more precise.

Deep-Dive with our post: GPS Issues With iPhone after Latest iOS Upgrade

Important GPS note for older iPhone and iPad models that aren’t eligible for new updates

Users with older iPhones or iPads, who could not update to iOS 12 should check out Apple’s iOS 9.3.6 and iOS 10.3.4 updates. These exclusive updates from Apple (announced in July 2019) were provided to tackle GPS-related issues on older devices.

Apple had mentioned that:

Starting November 3, 2019, some iPhone and iPad models introduced in 2012 and earlier will require an iOS update to maintain accurate GPS location and keep the correct date and time. This is due to the GPS time rollover issue that began affecting GPS-enabled products from other manufacturers on April 6, 2019. This does not impact any devices until November 3, 2019.

Connectivity issues between iPadOS and your USB drive, mouse, or other accessories

iPadOS and iOS 13 are the first major mobile platforms from Apple that bring full-blown support for external storage.

iPad not connecting to external drive and other accessories — Both iOS 13 and iPadOS fully support external drives.

For those of us who use our iPads and iPhones for Photos or other media, the ability to read and process external storage is a major advantage.

The integration of external drives with your iPhone or iPad happens via the Files app, which is also revamped to meet new requirements, such as support for nested folders.

We tested numerous USB drives and external drives with multiple iPhones using iOS 13 and iPads using iPadOS over the past few months. Connection or access issues between the iPad or iPhone and the drive could be due to many reasons.

Common reasons your iPad or iPhone is not connecting to external storage

Powered drives and even some non-powered drives only work when the device is connected to power.
The format on your external drive is wrong or incompatible with iOS 13 and iPadOS.
You need to shut down your iPhone or iPad, then connect the external drive before powering it back on.
The permission settings for your USB accessory are wrong, check them in the Settings app.
You need a special connection, cable, or adapter to make your drive work.

Deep-Dive into our iPad & iPhone and External Storage Troubleshooting Guide to learn more about using external drives

Power Tip #1: You can load up your movies and music onto your external storage and view or listen to them on your device without needing to copy the files thereby saving storage space on your device. We tested the SanDisk iXpand and were quite pleased with the results.

Power-Tip #2: You can now backup your iPhone or iPad photos to an external drive easily. Similarly, zip and unzip functions are a breeze with the new Files app on iPadOS.

What about connecting a mouse or trackpad with my iPad?

Except for Apple’s own Magic Mouse, we haven’t seen too many issues with connecting a mouse or trackpad with iPadOS. Here are some common tips to consider if you run into problems:

Check that your mouse or trackpad isn’t already connected to another device.
If your mouse or trackpad has a power switch, make sure it is on.
Update the software on your iPhone or iPad.
If applicable, fully charge your mouse or trackpad or change its batteries.
Inspect the ports, cables, and connectors for signs of physical damage.
Try adding the mouse or trackpad in Accessibility’s Switch Control settings.
Restart your iPhone or iPad as well as your mouse or trackpad.
Disconnect your mouse or trackpad from everything and try connecting it again.

Deep-Dive into tips for when your mouse and trackpad aren’t working with your iPad.

Sidecar set up, connection, and usability issues

Sidecar is one of those features that proved to be a major motivating factor for many users to get on the iPadOS beta bandwagon. You no longer need a third-party app to achieve this and users are taking notice.

Having your iPad display double up as an extra monitor for your Mac running macOS Catalina is awesome! This brand new feature in iPadOS is easy to set up and use.

If you are having issues setting up your iPad as a Sidecar display device following update to iPadOS, take a deep-dive into our detailed Sidecar troubleshooting guide.

Communication problems: iMessage, FaceTime, eSIM and other communication issues on iOS 13 and iPadOS

Apple includes a few new features for iMessage and FaceTime with iOS 13 and iPadOS, including eSIM and dual SIM support for both phone numbers, better searching in Messages, and a new user profile section that allows you to choose who you want to share your name or photos with.

And of course, there are new animoji faces with a mouse, an octopus, and a cow. And there are also a lot of new memoji customizations, from makeup to all types of piercings.

After an update, it’s not uncommon to have issues with the Messages app, FaceTime, or even the Phone app. Let’s take a look at some of those common issues.

Message app and iMessage problems with iOS 13 and iPadOS

The first time you open Messages after updated to iOS 13 or iPadOS, you might see a message that Messages is indexing. If you see this, don’t worry — it’s an expected part of the greatly improved search function in Messages.

Stuck on iMessage or FaceTime waiting for activation?

After a major iOS or iPadOS update, iMessage and FaceTime may need to reactivate. Occasionally, they get stuck in this process, especially when Apple’s servers are slammed with requests.

What usually works is toggling off iMessage or FaceTime, then waiting 20-30 seconds and toggling it back on to force the services to reconnect to Apple’s servers.

For iMessage: Go to Settings > Messages > iMessage
For FaceTime: Go to Settings > FaceTime

Are photos and attachments missing from your iMessage conversations?

One of the best things about iMessage is the ability to send high-quality photos to your friends and family. Lots of us have collected impressive collections of photos in our conversations, chronicling our relationships for the past few years.

Worryingly though, the existing photos seem to have vanished from Messages in iOS 13. When you tap the “i” button at the top of a conversation, you should see all your media.

If you don’t see your photos, it’s likely that your device is indexing all your messages for the enhanced search function.

You should see your device return to normal behavior after this indexing completes — the time it takes depends on your internet’s speed and how much data the Message app stores.

In the meantime, you can still scroll back through conversations and find the photos, so they haven’t been deleted.

Apple says the update to iOS 13.2+ fixed this issue. Did this work for you?

Messages is not syncing between devices?

If your Messages aren’t syncing between devices, make sure you turn on Messages in each device’s iCloud settings.

Go to Settings > [Your Name] > iCloud > Messages and toggle it on for all your devices.

If it’s already turned on, try toggling it off, wait 10 seconds or so, and then toggle it back on.

For messages to sync with a Mac, it must run macOS High Sierra 10.13.5 or later.

Deep-Dive into Messages app problems in our article iMessage not working iOS 13 or iPadOS? Fix it today

For FaceTime issues, see this article Why Is My FaceTime Not Working in iOS 13 and iPadOS? How-To Fix It

eSIM and Dual-SIM support in iOS 13

Our last communication item to understand is eSIM and iOS 13. You should definitely check out our detailed guide if you are considering switching to an e-SIM from a physical SIM. We highlight the various choices, carrier options and other essentials in it.

Regarding connection issues and other dual SIM related setups, please refer to our deep-dive guide which has been updated for iOS 13.

If you upgraded to a new iPhone and would like to transfer your eSIM to the new device, you may want to check out this article.

Did you manage to fix your iOS 13 or iPadOS communications problems? Let us know how you did it in the comments!

Syncing problems: iCloud, Reminders app, Mail app, Apple Music, and more

Other than Mail, we didn’t encounter too many issues during our beta testing with iOS 13 and iPadOS. Most issues that showed up were primarily related to iCloud sync problems.

For example, after the update, we found that we couldn’t find some of our old Notes or some of the PDF and Books content. The best solution we found for this was turning Notes or Books on and off in iCloud, then allowing plenty of time with the respective apps open for iOS 13 or iPadOS to rescan all the content.

Deep-Dive into Notes problems with our article Notes not working on iPadOS or iOS 13

Reminders Missing or Reminder Lists Empty after the update?

Are your Reminder lists missing on your iPhone after updating to iOS 13?

If you see this, you are not alone. Many users are experiencing this issue following the update. It appears the root cause of this issue is around iCloud sync issues.

Reminders are taking a long time to sync across devices and from iCloud in general. Give it a day or so and hopefully, your reminder lists and items will begin populating on their own.

Some users needed to wait over three days before all their Reminders returned. But they did return.

What if my Reminders don’t come back?

We are hopeful that iOS 13.1.1 fixed this issue. We tried signing out of iCloud and signing back in with limited success for this issue.

Some users report that when you open up your Reminders on iCloud.com, it forces syncing to resume on your devices.

Either way, if you’re worried about lost Reminders, you can check your them on iCloud.com to make sure they haven’t been deleted:

On your computer, go to iCloud.com and sign in with your Apple ID.
Click on Reminders and review all the available items on your account

Missing Reminders on iOS 13 — Check your reminder lists and items on iCloud.com

If some of your Reminders are missing from iCloud.com, click on your account and choose Account Settings.
Scroll to the bottom of the page and find the Advanced section. You can restore any lost or deleted Reminders using this feature

Word of Caution: If you do decide to “upgrade” the Reminders app on iOS 13 to get the new features, you may lose all the syncing functionality between your iPhone and Mac.

Syncing Reminders to your Mac will work only after you upgrade to macOS Catalina, scheduled for release later this month. If you use Reminders on your Mac, don’t upgrade the iOS 13 or iPadOS Reminders app on your iPhone or iPad yet.

Deep-Dive into the new Reminders app with Your guide to setting up and managing shared lists in iOS 13’s new Reminders app

The Mail app has one too many problems in iOS 13 and iPadOS

The native Mail app on iOS 13 and iPadOS has too many issues, according to many users who have recently updated their iPhone or iPad.

Cannot verify server identity or No Sender / No Subject on your emails?

Apart from some issues related to formatting, the main problems reported so far are “Cannot verify server identify” error messages when opening emails and emails showing “No Sender” or “No Subject” or both!

Updating to iOS and iPadOS 13.1+ fixes most Mail issues. Did this work for you?

Regarding the first error surrounding server identity, the only way around it is to remove your mail account then add it back in. Go to Settings > Accounts & Passwords to remove and re-add your accounts. Unless you’re using a POP email, you shouldn’t lose any data from doing this.

We have seen the “No Sender/No Subject” issue before in older iOS releases. What mostly worked then is to toggle the Date/Time Automatic settings and restarting your device. It’s worth a try if you are having trouble with this issue.

Not seeing any options for archive, reply all, or forwarding when viewing an email?

iOS 13 and iPadOS tucked away some common email options like reply all and forward the message.

When viewing an email, the only options you now see are the Trash and Reply icon. There are no other icon options in the bottom row like there used to be.

But it’s an easy change!

Just tap that reply icon and you see all the additional email options, like reply all, forward, flag, move, archive, mark, and so forth.

We’re not sure why Apple made this change since there is a lot of blank space available for additional icons and options. The iPhone’s footer bar could be filled with many useful icons and action for email.

But for now, it is what is it is.

iOS 13.1 & iOS 13.1.1 should address the majority of these Mail-related issues

We haven’t received any reports from readers with potential workarounds for Mail related issues on iOS 13.

In the meantime, why not take a look at third-party Mail apps or tell us your favorite alternatives in the comments.

Apple Music Library empty or not syncing after updating to iOS 13

Several users have reported that Apple Music does not sync and the music library is empty after updating their device to iOS 13 or iPadOS.

We have seen this issue with iOS 13 GM as well as iOS 13.1 Beta 3.

Users report that when they try to play a song they know exists in their library, they get a message that ‘This song is not available in your country or region.”

What to do if a song is “not currently available in your country or region”

The good news is that your Apple Music library is not wiped out and is still with the help of a few time-consuming steps. You need to use a computer to do it.

In order to restore your Apple Music library with iOS 13 or iPadOS, you will need to follow these steps:

Back up your iPhone using iTunes. An iCloud backup will not help, it needs to be an iTunes backup.
Download the latest IPSW file for iOS 13 and your device from ipsw.me or another source.
Using iTunes restore your iPhone with the downloaded IPSW file.
After the process is complete, restore from the backup you made in the first step.
Restart your iPhone and then launch Apple music to check

Deep Dive into Apple Music issues with our article How to fix Apple Music not working on iPhone / iPad

Playlists have the wrong artwork on iOS and iPadOS 13.1

If you enjoy creating a lot of different playlists for your music, you may have noticed the artwork in the Apple Music app has changed. A lot of users have noted that the artwork seems to be randomly selected now, without necessarily representing the songs in your playlist.

This is a bug with iOS and iPadOS, but unfortunately, it wasn’t fixed with the release of 13.1.

It’s possible to manually choose the artwork you want from iTunes, however, this means you don’t get the cross-section playlist artwork normally present in Apple Music. This only way to get that is to remove every playlist and manually recreate them.

Alternatively, wait for the next update from Apple and hope it fixes the problem this time!

Shortcuts stop working with CarPlay in iOS 13

Siri Shortcuts are a fantastic tool in iOS that only gets more powerful with iOS 13. You can use them to create custom, Siri-controlled functions for all manner of things on your device.

Many users cleverly created Siri Shortcuts to use with CarPlay, to avoid needing to look at their iPhone screen while driving. But iOS 13 seems to cause problems with this since Siri Shortcuts don’t currently work with CarPlay in iOS 13.

Fortunately, we’ve got a few suggestions for you to try that might fix it:

Restart: Power off your iPhone and your in-car entertainment system, then connect them again.
Turn Siri off and on: Since Siri Shortcuts use the personal assistant on your iPhone, try restarting it to fix the problem. Go to Settings > Siri & Spotlight then toggle all Siri options to restart it.
Turn Bluetooth off and on: Open the Settings app and turn Bluetooth off, wait a moment before turning it on and connecting your device again.
Reset Network Settings: This resets everything to do with networks on your device, including Wi-Fi passwords. Go to Settings > General > Reset > Reset Network Settings.

Let us know in the comments what you use Siri Shortcuts with CarPlay for. Did these tips help you fix it?

Episode Unavailable message on Podcasts app?

When you try and play an episode of your favorite Podcast show, do you see an error message that says that the episode is temporarily unavailable?

In our experience, we have found that this error message primarily shows up when you have a weak Wi-Fi or cellular signal. The best way to fix this annoyance is to toggle the cellular setting for Podcasts to OFF and then ON followed by restarting the Podcasts app.

Tap on Settings > Cellular and scroll down and locate the Podcasts app. Toggle the cellular setting here to OFF and then ON. Now give it a try and it should work without hiccups! We just wish that the error message was more actionable.

Problems with the Home Screen, Apps, and 3D touch or Haptic touch

iOS 13 and iPadOS bring 3D touch actions to everyone, including devices that previously didn’t support 3D Touch.

With iOS 13 and iPadOS haptic and 3D touch do the exact same things.

Quick Actions - iPadOS — The change also means you can use Quick Actions and Peek on iPads, which have never had 3D Touch. (And yes, you can even activate these features with an Apple Pencil.)

These are called Quick Actions and with them, when you press and hold on an app icon, you get options to quickly perform actions specific to an app.

For example, when long-pressing the WiFi button in Control Center you get options to quickly connect to available networks without opening your Settings app.

Unfortunately, some folks are very unhappy to see certain 3D Touch features, like Pop, leave the scene.

At this point, you can’t disable the long-press to get 3D touch menus back but you do get haptic feedback when you long-press to access the Quick Action options.

And given that the latest iPhone 11 models don’t include 3D Touch, we’ll have no choice but to embrace the haptic touch Quick Actions of iOS 13 and iPadOS.

Want to turn off Quick Actions?

Sadly no, there isn’t a way to disable Quick Actions in iOS 13 or iPadOS. At least not yet.

Deep-Dive into haptic touch with What is Haptic Touch on iPhone XR

Are the app icons on your iPad too small or large?

With iPadOS, Apple gives us some options on how our home screen look! This change includes two options: one for More icons on the screen and one for Bigger icons on your screen.

Change your iPad’s Home Screen Layout

Go to Settings > Home Screen & Dock or Settings > Display & Brightness
Scroll down to the section App Icons or Home Screen Layout
Choose More for smaller icons and more app icons on the screen — you also have the option to show Today View on your home screen
Choose Bigger for larger icons with fewer apps on each screen — Today View is not shown on your home screen

To learn more about iPadOS’ home screen options, see this article: Customize your Home Screen app icons and Today View in iPadOS

App icons still not big enough?

If selecting Bigger for your home screen layout isn’t enough, you can experiment with your iPad’s accessibility options for Zoom. With zoom, there is no one-size-fits-all, so you’ll need to test out variations to find what works best for you and your eyes!

Zoom settings iPadOS — Play around with your iPad’s zoom options to get the right fit for you!

Go to Settings > Accessibility
Tap Zoom
Toggle Zoom on

Once on, experiment with the zoom settings that work best for you!

Follow Focus: Track your selections, the text insertion point, and your typing
- With Follow Focus enabled, you also get options for Smart Typing: Switch to Window Zoom when a keyboard appears
Keyboard Shortcuts: Turn on keyboard shortcuts to control Zoom
Zoom Controller: Turn the controller on, set controller actions, and adjust the color and opacity
Zoom Region: Choose Full-Screen Zoom or Window Zoom
Zoom Filter: Choose None, Inverted, Grayscale, Grayscale Inverted, or Low Light
Maximum Zoom Level: Drag the slider to adjust the level

Missing apps on your iPhone’s Home screen after iOS 13 or iPadOS update?

If an app you always use is not on your Home screen after updating to iOS 13 or iPadOS, swipe through all your app Home screens to see if it was moved during the update.

You usually find iOS or iPadOS moved displaced and missing apps to the last home screen. If you can’t find it, pull down to access Spotlight and try searching for it.

There’s also a new Quick Action item to Rearrange Apps when you long-press an app icon or folder on your home screen or in your Dock.

For more information on how to arrange or delete apps on your home screen, check out this article: How to delete and rearrange apps on your Home Screen for iPhone or Pad

Unable to rearrange app icons? Not able to delete or move apps? Apps not staying in a new location or folder?

Some readers find that their apps aren’t staying put in their folder or location. Other users can’t delete apps like they used to and instead, see the Quick Actions menu.

To move or rearrange apps

Rest your finger on the app you want to move
From the Quick Action menu, tap Rearrange
You need to select ‘Rearrange Apps’ before you can delete Notes.
Your apps jiggle
Tap again on the app and drag the app icon to where you want it, keeping consistent pressure on the app as you move — if you lift your finger, the app goes back to its original place. If it’s not working for you, press harder on the app icon!
Drop the app into your preferred location and release all finger pressure

To delete apps, press the app icon a little longer than you’re used to doing — keep holding it even when the Quick Action menu shows up. Eventually, the icons will start to jiggle, then you can release it release. After that, delete all the apps you want as usual!

If your apps aren’t sticking to their new locations, take a look at your zoom settings:

Go to Settings > Accessibility > Zoom and turn it off. Then move your apps again and see if they stick this time!
Some readers found that disabling QuickPath’s setting for the slide to type fixed the issue for them. Go to Settings > General > Keyboard > toggle off Slide to Type
QuickPath typing doesn’t work if the Slide to Type setting is turned off.

Is your iPhone, iPad, or iPod touch lagging when scrolling between Home screens?

Lots of iOS 13 and iPadOS users have noticed a lag when switching between screens on the Home screen of their device. What used to be buttery smooth is now jittery and stuttered. It seems to be a processing problem, one that’s easy to fix by reducing the transparency on your device.

Typically, this happens when users have lots of folders on their Home screen. The transparency of these folders is too demanding on the processor as you swipe them across the wallpaper. Hopefully, Apple fixes this in future updates, but for the meantime, you can reduce transparency instead:

Go to Settings > Accessibility > Display & Text Size.
Turn on the option to Reduce Transparency.

Slide Over is blurry in iPadOS

iPadOS introduces or advances a lot of great task management features on the iPad, including Slide Over. This feature allows you to “slide over” a narrow version of your apps from the right side of the display giving quick access to other apps without leaving the one you’re in.

Several users have experienced an issue where the entire screen blurs as they enter the Slide Over app switcher — done by swiping up from the Slide Over window.

iPad Pro blurred slide over bug in iPadOS 13 — This bug blurs the entire screen instead of just the background.

It’s easy to fix this issue by restarting your device. Failing that, go to Settings > General > Reset > Reset All Settings.

How did you fix the blurry Slide Over bug? Let us know in the comments!

Swiping up from the Home bar doesn’t work on iPhone X or later?

AssistiveTouch floating menu — Use the floating AssistiveTouch button to quit apps or go Home.

Several users have found they can’t close apps, switch apps, or even return to the Home screen on their iPhone X or later. After swiping up to unlock the device, the gesture stops working in iOS 13. The only way to close an app is by force restarting.

Don’t waste time restoring the software on your device for this fix, because it doesn’t work! Some users believe this is related to third-party screen repairs.

In the release notes, Apple says that iOS 13.1 fixes a notification to recognize third-party displays. But they don’t mention fixing this troublesome bug.

In the meantime, turn on a software Home button using AssistiveTouch:

Go to Settings > Accessibility > AssistiveTouch.

Did updating to iOS 13.1+ fix this issue for you? Let us know in the comments!

Is screen rotation not working after iOS update?

First, check if you have any Zoom settings enabled via Settings > Accessibility > Zoom. Toggle these off temporarily and see if you can rotate your screen.

If that didn’t work, turn off Dark Mode and open Control Center and see if you can lock or unlock screen orientation. If so, try changing your screen’s orientation and see if dark mode caused the problem.

If this issue occurs on videos, put them in full screen and then rotate the device.

Can’t find where to update apps in the App Store?

It’s not you, it’s Apple!

To make room for the Arcade tab in the App Store, Apple moved the Updates tab to your account settings. Tap on your profile picture or the profile icon in the top-right to find all the update functionalities.

You can also long-press on the App Store icon to bring up a Quick Action menu with fast access to the Updates function.

Did the camera and flash stop working when you updated to iOS 13?

Several users, including owners of the brand new iPhone 11 Pro have experienced problems with the camera and camera flash in iOS 13. It seems the camera stops working — showing nothing but a black screen and a shutter button — for some unlucky users.

Many were able to resolve this by restarting or force restarting their devices. However, if that doesn’t work, try temporarily changing the video quality in your Camera Settings:

Go to Settings > Camera.
Tap Record Video and lower the quality to 720p.

Camera problems extend from the rear-facing camera to issues with the front-facing camera as well. Although this is most notably with third-party apps such as Snapchat. It’s likely the solution for this will come when Snapchat updates their app to make it more compatible with iOS 13.

Some users have found the front-facing camera is dimmed for the FaceTime app. But this is easily fixed by force restarting your device.

Deep-Dive find out about the newest camera features with Here are the major new camera features on the iPhone 11 and iPhone 11 Pro

WeChat doesn’t work with iOS 13

WeChat, if you haven’t heard of it, is what you get when you combine Facebook and WhatsApp into a totally new app. It’s hugely popular in many countries and lots of people use it to manage their independent businesses as well as for socializing.

Unfortunately, there seem to be a lot of compatibility issues with WeChat and iOS 13. For many users, WeChat fails to work at all, although some of them were able to fix this by going to Settings > General > Reset > Reset All Settings.

If you depend on WeChat, we don’t recommend you upgrade to iOS 13 until these issues are ironed out in future updates.

Calendars is creating duplicate birthdays for your contacts

Although Apple has already released iOS 13, it might take a little bit of time for all the other Apple services and third-party services to work seamlessly with it. One of the apparent symptoms of this is duplicate birthdays appearing in the Calendars app.

Some users found as many as three duplicate birthdays added to their Calendar for the same contact. Upon tapping on these birthday events, most of them don’t link to a valid contact card.

Apple says this issue is fixed in the update to iOS 13.1+ and iPadOS. Did that work for you?

If updating didn’t work, the best solution we found for this is to un-sync and resync the accounts that your birthdays link from iCloud, Email accounts, or Social Media.

Go to Settings > Password & Accounts:
Tap each email account and turn off Contacts.
Toggle contacts off and on for each of your accounts.

Photos crashes when you scroll

Users with more than just a couple of hundred photos on their devices — which is most of us, these days — are experiencing a problem where the Photos app crashes when you scroll through them.

Normally, you can tap the top of the Photos of the app to fast-scroll to your oldest photos and videos. But doing this in iOS 13 and iPadOS causes the Photos app to crash, returning you to the Home screen.

We haven’t come across any solutions for this yet and it wasn’t addressed in Apple’s release notes for iOS 13.1.

Do you know how to fix this bug? Please let us know in the comments so we can share it with other readers!

Power & performance problems

Battery blues

Following a major update, it’s very normal to see reduced battery performance for a few days as the operating system re-indexes things in the background.

If your battery life does not improve within a few days, launch the Settings App and go to Battery > Battery Health.

Check out any recommendations here that Apple wants you to adopt. Identify apps that are using too much of your battery juice and reviewing the Battery health usage report details.

Finally here is a list of 9 specific settings in iOS 13 that you can double-check to make sure you are maximizing your iPhone battery performance on iOS 13.

Can’t charge past 98%

Some users can’t charge their iOS 13 or iPadOS devices past 98% no matter how long they leave it on the charger. It doesn’t seem to matter how long you wait, you can’t always get that last 2% charge!

Restarting your iPhone or iPad provides a temporary fix. For the time being, we’d suggest ignoring the last 2%, since it’s not a good idea to leave your device on charge longer than it needs to be.

Deep-Dive into the battery in your device with Why it’s not a good idea to calibrate the battery in your iPhone, iPad, or iPod

iOS 13 and iPadOS are pretty fast when it comes to performance

The apps open up without any issues and there are no delayed animations. If for some reason, you find your iPhone or iPad sluggish in performance after the update, check out the tips below:

iPhone running slow? Speed it up with these 7 easy tips

We hope that you find this comprehensive troubleshooting guide helpful. Please remember to update your iPhone to iOS 13.1 before trying to install watchOS 6 on your Apple Watch.

You may need to reset your Apple Watch before notifications come through to it. Hold the digital crown and the side button until an Apple appears on the display.

Speed problems for iPad Air 2 users

The iPad Air 2 seems to be suffering from being one of the oldest devices still compatible with iPadOS. As a result, several readers are struggling with severe speed problems, where it might take 20 minutes just to navigate through the Setting.

The only thing found to fix this issue so far is erasing and restoring your device from a backup. You can do this from Settings > General > Reset > Erase All Content and Settings.

But it’s probably quicker to restore your device using Recovery Mode.

Using iOS (iPhone, iPad and iPod) recovery mode to fix your problems

Issues with the iPad Pro 10.5-inch on iPadOS 13.1

Some unlucky iPad Pro 10.5-inch owners had their device completely stop working after upgrading to iPadOS 13.1. After the iPad Pro is bricked by the new software, you can’t fix it by force restarting or restoring the device.

The only solution at the moment — until Apple patches this software — is to put your iPad Pro 10.5-inch in DFU mode and downgrade to iOS 12.4.1.

This problem doesn’t happen to every iPad Pro, you might have better luck trying to upgrade the software a second time.

Deep-Dive downgrade to a stable version of iOS following these instructions for older versions of iOS

Pay it forward

If you’ve got a problem or a solution (or even a gripe) please share with us and our readers in the comments section below.

We’ll do our best to help with any issues…and if we don’t know the answer or a workaround, another reader might!

And check back during the next few weeks as we plan on keeping this article updated with various tips/tricks/fixes based on our readers’ emails and comments.

Dan Helyer( Senior Writer )

Dan is a freelance writer based in South West England.

He spent two years supervising repairs as a Genius Admin for Apple Retail and uses that knowledge to keep our troubleshooting guides up to date.

Long before that, Dan turned to Apple products from a musical background. Having owned iPods for years, he bought a MacBook to learn sound recording and production. It was using those skills that he gained a first-class Bachelor of Science in Sound Technology.

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Show 329 Comments

Vickie Herron says

May 12, 2020 at 11:31 PM

Ever since I downloaded the 13.4 on my iPhone XR it has been a nightmare. I can’t hear my voice when recording. It worked perfect before the download. The battery runs down quickly, freezes up. I called Verizon and they sent me another one same problems. I have always had an iPhone but I’m not getting another one. I think Apple needs to do something about this. These phones are to expensive to not be able to use them. I’m a widow and I don’t have money to throw away. Very disappointed with this iPhone.

Reply
Bob Cromie says

May 12, 2020 at 11:05 AM

My iPhone XR w/ IOS 13.4.1 has a problem. When I go to use the phone, most of the time it goes to sleep. I turned auto-lock to Never but this does not help. The phone connects but if you need to use the keypad you can’t. I also shut down and restarted but that didn’t work either. Any ideas ?

Reply
Jane Bowles says

May 9, 2020 at 5:33 PM

My FitBit Ionic won’t sync since I updated to ioS13.4.1. It worked perfectly up to that point. I have an iPhone 6 Plus. Both of us have iPhone 6Plus and Fitbit Ionics. And have identical issues. We have followed all help instructions, i.e., current app, restarting phones, turning off/on Bluetooth, hard re-set of Ionics, etc.

Understand glitches with updates, but we quit upgrading after becoming exhausted with so many glitches. Lose contacts, calendar entries, etc. please fix this!

Reply
Younis Gwazi says

May 7, 2020 at 8:01 PM

Why i can’t use predictive text inside games?

Reply
- Elizabeth Jones says
  
  May 8, 2020 at 7:48 AM
  
  Hi Youis,
  
  iOS predictive text should work in your game (unless the game has its own keyboard–and does not use the native iOS keyboard). Make sure you are using the iOS native keyboard and not a third-party keyboard.
  
  To check what keyboard you are currently using, open an app like Messages or Mail and then create a new message. Press and hold the globe icon and verify that it’s set to Keyboard (your country/region) and not Gboard or some other third-party keybaord.
  
  If it’s showing a different keybaord, change it to the native iOS keyboard–it’s always labled as Keyboard.
  
  Reply
- Elizabeth Jones says
  
  May 8, 2020 at 7:55 AM
  
  Hi Youis,
  
  Verify that you are using the native iOS keyboard. To check, open a new message in the Messages app, create a new message, and tap and hold the globe icon–see if you use the native iOS keyboard or if its set to a third-party keyboard. Predictive text only works on Apple’s native keyboard.
  
  Reply
Ithandra says

April 16, 2020 at 8:42 AM

My Settings>Phone>Call Blocking & Identification section is missing after the update to iOS 13.4.1 on my iPhone X. I have apps installed, so it should be showing. I shouldn’t have to uninstall an app after an iOS update to restore functionality that was there prior to the update. Any ideas on how to fix it without having to uninstall one of the apps and reinstalling it?

Reply
- Elizabeth Jones says
  
  April 16, 2020 at 10:21 AM
  
  Look for Blocked Contacts instead of Call Blocking & Identification
  
  Reply
Angela Morrison says

April 15, 2020 at 2:05 AM

Bought new iPad 10.2 unable to locate add to home screen anywhere.

I use this all the time for web pages I want to save temporarily.

Webchat adviser advised me to download the latest update to iOS 13.4.1 but this didn’t fix the issue.

I have used iPads since 2012 but unhappy with this one so far for various reasons, this being the main one.

Can you help or include in the next update? FYI hitting the share button as advised didn’t help either.

Reply
- Elizabeth Jones says
  
  April 15, 2020 at 8:37 AM
  
  Hi Angela,
  
  The Add to Home Screen option is now located in the share sheet’s action list. here’s the process:
  
  1) Open Safari
  
  2) Go to a site you want to add
  
  3) Tap the Share button
  
  4) In the share sheet, scroll down past the two rows of icons and continue scrolling until you see the option Add to Home Screen.
  
  If you don’t see it, scroll all the way down to Edit Actions, then look for Safari and press the green plus sign next to Add to Home Screen. That adds the action to your list of favorites in the share sheet. Press Done and then choose Add to Home Screen again–it should be in that action list but in the top “favorites” section.
  
  Hope that works, if not let us know
  
  liz
  
  Reply
Suzette Moser says

April 13, 2020 at 5:35 PM

Hi Elizabeth,
Thanks for your response!!
I’ve checked Zoom, and it IS TURNED OFF.
I was again sending Bcc to many friends today, and noticed sometimes the contacts screen for me to choose recipients from is high up on the iPad screen so I can see several names in contacts to choose from. Then at other times, on Bcc-ing something else, the contact frame is down MUCH lower on the screen and nearly showing one name on the contact list, which makes it much harder to see and swipe up, one by one name. Don’t know why the contacts frame is sometimes high on the screen and at others VERY low with only one name shown. HELP !! If you can. Many thanks !! Suzette

Reply
- Elizabeth Jones says
  
  April 14, 2020 at 8:49 AM
  
  Hi Suzette,
  
  Can you check what version of iOS or iPadOS you run?
  
  To get that information, go to Settings > General > About and look for the software version. Also let us know the model name and model number.
  
  What may help is closing all your apps and powering down.
  
  To close apps,
  
  Double Press the home button or swipe up from the bottom of your screen to get the app switcher. Then swipe each app preview tile off the top of your screen to close that app.
  
  Repeat for all open apps.
  
  Once all apps are closed and all you see is your Home Screen, go to Settings > General > Shut Down.
  
  After shutting down, wait for 2 minutes, and then power your iPad back on.
  
  Then, open the Mail app and run a test email. Tap the line CC/BCC to expand it and then enter some contacts. See if you can get this to work–you don’t need to actually send that test email. You just want to confirm it works.
  
  Liz
  
  Reply
Suzette Moser says

April 11, 2020 at 4:35 PM

I cannot find my problem covered.

I have iPad Pro iOS 13 installed.

When I want to Bcc several people, the contacts frame only shows partially on the screen so it’s very difficult to choose a contact to enter the Bcc line.

And it’s so small it’s very difficult to scroll up to find the contact I want to add to the bcc on my email.

Can someone help fix this problem??

Thanks in advance for help!!

Reply
- Elizabeth Jones says
  
  April 12, 2020 at 9:57 AM
  
  Hi Suzette.
  
  It sounds like you may have the zoom feature enabled on your iPad. To check if Zoom is on, go to Settings > Accessibility > Zoom, then tap to turn Zoom off.
  
  Reply
Ram says

April 2, 2020 at 1:58 AM

I had updated my Iphone 7 to latest version of iOS as appeared in setting.
before updating observed that Call log missing, So i presumed that this is due to latest update being pending.

After updatting to iOS13.4 now, my iphone switch on & Off on its own many a time, also i cannot access any of my Gallery data, neither i can backup on i tune.

Kindly advise

Reply
Christopher T. says

March 18, 2020 at 1:45 AM

When I open a page, e.g. Wikipedia, it now comes up in the format of a book page. Fine.

BUT, if the page has additional information e.g. a form that needs to be filled in, the form does not appear.

One crossword site I use has ‘reveal answer’ buttons and comments from other users.

Neither appears, just the basic page of hints. This happens with both my brand new iPad Air 10.5 and a two-year-old version which was updated recently to iPadOS.

I have to open up the desktop and resort to MS to get the information.

Reply
- Christopher T says
  
  March 19, 2020 at 2:01 AM
  
  Sorted! By default the installation of iPadOS activates Reader in Safari. I had not come across it before (a self-isolating 75 year old non-techie), and turning it off gave me access to the forms etc I wanted which had been deactivated.
  
  Reply
Holly says

March 14, 2020 at 9:28 PM

The app AT&T Photo Storage needs access to the device location for auto-backup. When I go to Location Services the photo shop is not listed. I need to know how to add an app to Location Services.

Thx to anyone who can help with this.

Reply
- Elizabeth Jones says
  
  March 15, 2020 at 7:09 AM
  
  Hi Holly,
  
  Usually, when you open the app for the first time, you should see a pop-up on your iPhone, iPad, or iPod asking permission to access your location. Tapping this message should lead you to the appropriate settings page where you can specify to allow when using app, allow once, or don’t allow.
  
  Since you want to backup photos, we recommend you select allow when using app.
  
  If you don’t see this message and the app is not able to back up your photos, try deleting the app, restart your device, then reinstall it via the App Store. This should force the app to regain any permissions.
  
  Reply
Kathryn K. says

March 6, 2020 at 3:53 PM

I have an iPad pro and about a week after downloading IOS13.3.1 I found that when I sent email I got the error message “cannot send mail the recipient was rejected by the server”.

The address I was sending to was correct.

I checked with my ISP and all my mail settings are correct.

I have tried turning mi wi-if off and on, shutting the pad down and turning it back on all to no avail.

Any ideas on how to fix this problem? Thanks.

Reply
- Elizabeth Jones says
  
  March 7, 2020 at 9:39 AM
  
  Hi Kathryn,
  
  Try deleting the email account from Settings > Passwords & Accounts and then adding it back in. If possible, choose from the automatic setup options for your email account (in Settings > Passwords & Accounts > Add Account > look at the list of auto-setup options for Exchange, Google, Yahoo, Aol, or Outlook–if you email account is with one of those, tap that option. Otherwise, select Other and add the credentials in manually following the instructions provided by your email provider.
  
  Since your email lives on your email account’s host servers, you should not lose any of your email.
  
  Reply
Nollind Whachell says

March 4, 2020 at 8:37 AM

This is the first website that I’ve found that is still tracking issues related to iOS 13. Kudos to you for doing this, as most Apple News sites no longer seems to be reporting on or care about these ongoing issues which are still affecting users.

For myself, while recent updates have improved things considerably, I’m still having to find workarounds to deal with these core ongoing issues relating to iOS 13 affecting my 6th generation iPad. Note that I’ve tried to restore my iPad at least a few times and while it does seem to improve things for a week or two, the iPad eventually reverts back to the same problemed state.

The main issues seem to be tied to memory management, causing a sluggishness or almost a complete slowdown of responsiveness from apps. The two apps mainly affected by this are the Safari and Mail app. I’ve noticed the problem in other apps as well, like a mobile game app (where it even occasionally crashed due to a complete slowdown).

To work around these issues, I’m basically having to reboot my iPad daily or, at the very least, have to force close apps and reopen them. In terms of Safari, to reduce the processing load when opening pages (particularly in apps like Flipboard), I’ve also installed the Lockdown app to remove ads which load pages way faster (whereas previously the page would just try to load repeatedly until it crashed, giving an error it couldn’t load).

All said and done, if these memory management issues aren’t fully addressed before iOS 14, I’ve pretty much lost faith and trust in Apple’s ability to release stable products.

I mean iOS 13 has been MONTHS of frustrating problems but they still don’t seem to have COMPLETELY addressed these core memory management problems as a whole (but yes they have fixed SOME of the problems).

Considering my 6th generation iPad is still considered “fairly new”, this has effectively made my second year of using it (and warranty) almost a “why bother” situation.

Again this is really going to tarnish Apple’s previously great track record unless it can decisively deal with this problem and ASAP.

Reply
- DavidV says
  
  March 4, 2020 at 11:17 PM
  
  Thanks for your feedback. Yes, this page is great for its in-depth treatment of what I suspected was a serious ongoing issue. I have not yet updated to 13 and thought I should check first – your experience confirms my impression of a disastrous diversion from software quality and predictability to whatever it was that Jony Ive brought to software – appearance before boring reliability?
  
  My device is an Air 2, running fine on 12.4. So it may have some of the slow processor problems that plague you.
  
  It’s sobering also to see there are two special hardware-specific vulnerabilities for which the only cure is a complete wipe and rebuild (though I note your experience of other problems eventually appearing again).
  
  Reply
prince says

March 3, 2020 at 9:11 AM

The efficiency of a dark mode on mobile is to help to reduce the brightness so as not to cause damage to your eye. Dark mode enables a night version that helps to reduce eye strain in low light conditions.

Reply
Surendra Ku. Vishwakarma says

February 22, 2020 at 6:20 PM

Safari cannot open the page because it could not establish a secure connection to the server
iPhone 7plus

Reply
Pam Pulner says

February 19, 2020 at 3:12 PM

TEXTS accidentally DELETING with 13.3.1

I have never ever reacted to a new software version, but this new 13.3.1 has made my life hell using my Ipad Pro and I’d be so grateful for any input.

Since the update, I am constantly deleting messages (texts) because whoever forced this update on me clearly never held an Ipad!!

Just by holding the Ipad, my left thumb or any slight movement causes messages – sometimes several at a time – to DELETE!

Even pressure of my thumb on the screen causes one or several to be selected and they’re often gone before I can get to CANCEL on the top of the page.

I’ve lost so many client messages and I’m beside myself. There’s no other way to hold it! This is insane! please, anyone out there experiencing this??

Reply
Candy says

February 17, 2020 at 1:11 PM

The iPadOS 13.3.1 will not play youtube! How do you fix that without used the defkery that is the youtube app? Rather die than use that screwed up app!

Reply
Kat says

February 16, 2020 at 3:44 AM

My problem has to do with general text on my IPad 6th generation. I type text into the google search bar and it all come back double. Meaning it has doubled the same text on top of itself so it is garbled. It technically can be fixed if I refresh the page but to have to do that every single time is ridiculous. I have not seen a post of anyone else having this problem.

Reply
- Fiona says
  
  February 16, 2020 at 10:22 AM
  
  I have the same problem since the last update. I would add a screen shot to show what ai mean, but I do not see where I can put an attachment on this page.
  
  Reply
A smith says

February 15, 2020 at 8:56 PM

Had update auto loaded last night. My iPad worked fine today. But now I can’t enter my password to open the thing. Please help!

Reply
CYNTHIA THOMPSON says

February 15, 2020 at 2:33 PM

Since my last update (13.3.1), every time I open the Photos app on my IPhone 11 Pro Max, my recently taken photos randomly duplicate anywhere from four to eight times. Even if I delete the duplicates, I encounter the same problem the next time I open the app. Please tell me that there is an easy fix for this as I haven seen anyone else with the same malady.

Reply
JWS says

February 15, 2020 at 6:27 AM

When I want to set an alarm on edit a preexisting one, the clock app crashes. The same thing happens when I click/go into certain parts of the setting. Although I was able to set the alarm through Siri, it just bugs me that I can’t edit it to have the song that I wanted to use for alarms. Anything to fix that (crash)? Btw this is an iPad 6th gen for those wondering.

Reply
JohnIL says

February 14, 2020 at 11:14 AM

Generally, I find iPadOS slower and less responsive in many ways from opening apps to using Safari.

Also speaking of Safari desktop mode isn’t all it’s cracked up to be.

Some web sites just get confused trying to render a desktop version of their site on a tablet.

Stuff either looks off like text on top of other text or off position or some things don’t work correctly such as inputting text in boxes and buttons not functioning.

It’s so bad at times I turn off request desktop toggle.

I also noticed my 6th gen iPad runs a bit warmer than with iOS 12 which kept my iPad basically neutral in temp. I think it’s the first release that has caused me to stop using my iPad as much as I usually do.

Reply
Janet says

February 11, 2020 at 7:00 PM

I’m not receiving texts. Sometimes more than 24 hours later it arrives.

Reply
Lins says

February 10, 2020 at 2:54 PM

I really don’t like the latest update! Lots to dislike, especially thinking it knows best what and how I like to do things.

Biggest gripe is that I cannot re-hide the books that have reappeared since the update,

Not being able to swipe up on the home screen is a real PITA. It sometimes works with a diagonal-ish swipe from the right bottom corner. I will try your tip.

Any suggestions for hiding books gratefully received. I have tried restarting, to no avail.

Thanks

Lins

Reply
- Elizabeth Jones says
  
  February 10, 2020 at 3:50 PM
  HI Lins,
  
  You should be able to hide books. Try this:
  Reply
marvin newman says

February 9, 2020 at 10:47 AM

Since the latest update on itunes on my computer to 13.1.3, i have lost the use of homesharing on my ipad. How can this be fixed? Can I return it to a former update which worked previously and I am the only experiencing this problem?

Reply
- Elizabeth Jones says
  
  February 10, 2020 at 10:53 AM
  
  Hi Marvin,
  
  Please let us know what version of macOS or OS X your computer runs or if you use a Windows computer. First, make sure your computer is authorized. In iTunes or the Music/TV app (for macOS Catalina+) to Account > Authorizations > Authorize This Computer. If already authorized, you may want to deauthorize and reauthorize it.
  
  For Windows and Macs using Mojave and below, open iTunes and at the menu bar at the top of the iTunes window and go to File > Home Sharing > Turn on Home Sharing. For Macs, also open your sharing preferences (File > Preferences > Sharing) and check the boxes for Sharing your library on the local network, requiring a password (if desired), and updating play counts on shared devices.
  
  For Macs with macOS Catalina, go to Choose Apple menu > System Preferences > Sharing > Media Sharing. Then, select Home Sharing and sign in with your Apple ID and turn on Home Sharing. Make sure you use the same Apple ID for every computer or device on your Home Sharing network.
  
  On any iPad, iPhone, or iPod go to Settings > Music app or Settings app > TV app > iTunes Videos. Either turn on Home Sharing and enter your Apple ID and password or tap the Apple ID and sign out and sign back in. Verify you use the same Apple ID as your computer.
  
  Reply
Jon Gow says

February 8, 2020 at 7:21 AM

Have you heard of any one else having a problem where Wechat blocked senders by itself? Yesterday I sent my girlfriend a Wechat message and within 5 minutes she had been blocked from within the We chat app. I unblocked her successfully, but it is a 4 step process to block or unblock a person and the phone was in my pocket the whole time.

Reply
Frank says

February 3, 2020 at 5:21 PM

iPhone Xs MAx iOS 13.3
when playing podcasts when the screen is locked either manually or auotlock the podcast stops – how can i fix this, i cant allow my phone to not go to autolock??

Reply
- Elizabeth Jones says
  
  February 4, 2020 at 8:36 AM
  Hi Frank,
  
  Sorry about these Podcast app problems–they must be quite frustrating!
  
  How are you listening to your Podcasts? Via the onboard speakers or wired headphones? With a wireless Bluetooth device using AirPlay? With AirPods?
  
  The issue could be related to how you are listening–try using the onboard speakers and see if the problem persists.
  
  A couple of suggestions right now:
  
  Update to the latest iOS if there is a software update available–if possible update via iTunes or Finder on a computer instead of using the over-the-air update function in General > Software Update
  
  Close all apps and restart your device, then turn on Background App Refresh for the Podcast app in Settings > Podcasts. Open the podcast app and test
  
  Play a podcast and wait for it to populate in your music player controls in Control Center, then put your device manually into sleep and see if the podcast continues to play
  
  Try disabling Auto-Play Message Effects and Auto-Play Video Previews in Accessibility > Motion
  
  Turn off Show Apple Music in Settings > Music
  
  To close apps:
  Hope something works! Let us know either way.
  
  Liz
  Reply
Angela says

February 2, 2020 at 10:01 AM

Why is my iPad Air 2 not working!!!

Safari won’t let any YouTube video play, even an ABC video.

When I click on a video, it shows up blurry and when I click it, a white little tab just pops up and reads: “Safari cannot open this because the address is invalid”?

What does that mean and how can I fix it?

Reply
- Elizabeth Jones says
  
  February 2, 2020 at 12:52 PM
  
  Hi Angela,
  
  First, is this device yours or a device that’s managed by your workplace, school, etc?
  
  If it’s a managed device, they may have set in restrictions that prevent certain sites and apps from working normally.
  
  Now, if the device is yours and is not managed, let’s first close Safari and then reset any website data.
  
  1. To close Safari, double tap the home button to open the app switcher. Locate Safari’s app preview and then swipe it off the top of your screen–that closes it
  
  2. Next, open Settings > Safari and scroll down to Advanced (all the way at the bottom). Tap Advanced, then choose Website Data and select Remove All Website Data.
  
  3. Power off your iPad by going to Settings > General > Shut Down
  
  4. Wait a few minutes while the iPad is off, then restart and open Safari and try YouTube again–if it still doesn’t work, check that Screen Time is off (Settings > Screen Time > Turn Screen Time off)
  
  Hope it works for you!
  
  Liz
  
  Reply
Debra says

January 30, 2020 at 12:29 PM

iOS 13.3.1
My phone is opening websites with a brash flashing pop up screen each time. I think I remember that display option from android. It is annoying plus probably not at all healthy.
Have you any input about the feature and what controls it, or how to stop it?
Thank you in advance!

Reply
- Elizabeth Jones says
  
  January 30, 2020 at 2:26 PM
  
  Hi Debra,
  
  Is this happening I Safari or another browser?
  
  For Safari, we recommend clearing the website data. To do this, tap Settings > Safari > Advanced > Website Data.
  
  Delete all the website data, then restart your device.
  
  Reply
Cheryl Collins says

January 23, 2020 at 4:02 AM

Why does EVERY iOS update make things harder?!

E.g in this one instead of swiping up from the bottom to get to Control Centre (which I use solely for ease of access to the torch) I had to install the little dot thing on the home screen & now I have to remember what this is, click on it, then click on Control Centre, then click on Torch.

And the iOS I updated from was similarly much more difficult than the previous one to get to those things. Ridiculous. And what’s with that stupid window thing??!!

Apple’s update’ things just to give their developers something to do and to make us buy more of their crap.

Reply
Art says

January 20, 2020 at 7:02 AM

when moving construction drawings from email to ibooks the backgrounds of the drawings do not show up. The only visible markings are the personal markups added to the drawings before sent in the email. This problem I believe happened after updating to ios 13.

Reply
Linda says

January 19, 2020 at 9:34 AM

Any updates regarding iPad Pro with IOS 13. The ads on Words with Friends 2 freezing?

Reply
Linda says

January 19, 2020 at 9:28 AM

Have a New iPad Pro with IOS 13. The ads on Words with Friends 2 keep freezing forcing me to either shut down the device or remove and reinstall the app. Any information on that problem? It’s extremely frustrating. Thanks

Reply
David Boswell says

January 14, 2020 at 12:21 PM

Since updating my first-gen iPad Pro [12.9″], the Photos app has changed its behaviour, most annoyingly. Formerly, a photo left open in the Photos app would always remain open if, for instance, one visited other apps or the web.

Now, upon returning to the Photos app, the photo has been closed. It remains open for a brief period—as yet undetermined—but if one is away for more than a few minutes, the photo is always closed upon returning.

This is extremely irritating and absolutely unnecessary. How can this be rectified? Thanks!

Reply
Cindy Perez says

January 13, 2020 at 3:21 PM

Contacts act as if they aren’t saved.

Text messages only have numbers and when you get a new text message even if from a contact comes through just as a number.

Noticed today this is also occurring with incoming calls.

I’ve done the toggle off/on contacts, shut phone on/off.

Please advise!!!! Need my contacts up to date because of my job

Reply
- Elizabeth Jones says
  
  January 14, 2020 at 7:35 AM
  
  Hi Cindy,
  
  We have an article just about that issue: iMessage Contact Names Missing, Shows Number? Fixes
  
  Reply
Jerry says

January 13, 2020 at 8:53 AM

@ Elizabeth Jones, Thank you so much for your sage advice.
Followed your instructions and now all is good.
You’re the best!!
Jerry

Reply
Jerry says

January 12, 2020 at 9:03 PM

My open windows disappeared.
How can I restore?
Thanks.

Reply
- Elizabeth Jones says
  
  January 13, 2020 at 8:12 AM
  
  HI Jerry,
  
  Try double-pressing the Home Button or swiping up from the bottom of an iPad without a home button to reveal your app switcher. See if the open windows show up as tiles.
  
  Reply
Jerry says

January 12, 2020 at 8:39 PM

My tabs disappeared. Have job applications that are gone!!
How can I restore?
Would appreciate any help.
Thanks.

Reply
- Elizabeth Jones says
  
  January 13, 2020 at 8:20 AM
  
  Jerry,
  
  If these are Safari browser tabs, try first tapping the tabs button at the bottom that looks like overlapping squares–that shows all your current and open windows.
  
  If they aren’t listed as tiles, tap and hold the “+” button to show any recently closed tabs.
  
  If you still don’t find those browser sessions there, you can tap and hold on the back button to see your browsing history. Then select the pages that disappeared.
  
  Reply
Wayne Wilkin says

January 3, 2020 at 8:03 PM

I recently upgraded to 13.3 within 2 days I developed the screen problem/lock problems were I couldn’t log into the iPhone. Boy this crap really ticks me off.

Reply
Michael Montgomery says

January 1, 2020 at 6:47 AM

We have a new 7th Generation iPad and have a series of teething problems all of which have been helped with the Apple support service.

However, this has all taken an inordinate amount of time which for a new product is not good.

We sync photos from the photos app on our iMac on to the iPad using the finder. There is no message to tell you when the syncing is complete. The “cake slice symbol” and revolving double arrows move but there is no indication of what is happening. You have to look at the iPad to see when all the photos have been transferred.

Also sometimes when the syncing has completed there is a message at the bottom of some albums or sometimes all albums that says that syncing is still taking place.

This message seems to occur at random but never means what it says.

Resyncing doesn’t seem to have any effect on this message. Anyway, there is nothing more to sync.

If a new album is created on the iMac and the Apply option appears in the finder and is selected this seems to get rid of most of the sync messages.

This does affect the operations of the iPad it just is a bit unsatisfactory to see these messages which are not correct.

Reply
RMC says

December 28, 2019 at 7:50 AM

Mail widget not working. When you click the icon from the widget panel, VIP messages do not open to that specific VIP. All the messages open. You to click the icon of your VIP and the unread messages/message for that person works open. That’s not happening anymore. How do you fix it? Assume it’s a bug? Running iOS 13.3.

Reply
- Elizabeth Jones says
  
  December 30, 2019 at 6:57 AM
  
  HI RMC,
  
  Yes, we also see this issue. And it does appear to be a bug with iOS 13.3
  
  Reply
Suzette Moser says

December 28, 2019 at 7:36 AM

Hi. Sometimes I can’t email a website page to myself. I don’t hear the usual “whoosh” sound, and don’t receive it in my INBOX. Why does this happen, and how can I fix it? Your input would be greatly appreciated. I am elderly and not very techie.

Seasons Greetings……Hope to hear from you soon.

Reply
- Elizabeth Jones says
  
  December 30, 2019 at 6:56 AM
  
  Hi Suzette,
  
  Season’s greetings to you too!
  
  Make sure you use the Share Button to send the webpage to yourself. It’s the icon that looks like a square with an arrow. And it opens your share sheet–once open, select the Mail app and type in your email address.
  
  This process should work and send all the websites to your email address.
  
  Reply
Karen Wood says

December 27, 2019 at 1:12 AM

Since the recent iOS upgrade(s) my adobe acrobat reader app is not opening. Some other apps also weren’t opening and I reinstalled them. However, if I uninstall and reinstall acrobat reader I will apparently lose all the PDFs that are saved there, including copies of Lonely Planet e-books.

Reply
- kosta says
  
  January 12, 2020 at 6:30 AM
  
  I can’t sync books from iCloud/books on iMac/to ipad :(. the list of books on mac does not appear in the finder/books/sync books onto iPad. I tried everything.
  
  Reply
Graham Tench says

December 22, 2019 at 11:13 PM

I have 12.9” iPad – trying to save word and excel attachments from email to their respective app after upgrading to iOS 13.3. App just crashes with immediate return to home screen???

Reply
- GW says
  
  January 10, 2020 at 1:11 PM
  
  Also having this problem. Only workaround has been to save the file to a local folder on iPad and then open, but that is really not a satisfactory solution.
  
  Reply
herman says

December 22, 2019 at 2:58 PM

Upgrade to OS13.3 on iphone 6SE caused touchscreen to stop working. Following hard reboot now not able to unlock phone – as this requires touchpad to work. Means I cant even try any of the proposed fixes for the touchscreen…

Help anyone?

Reply
T says

December 21, 2019 at 6:04 PM

I updated to IOS 13.3 for my Iphone 6 Plus.

The battery is draining faster. I was able to turn off the auto-brightness which helped, It drained all the way to 1%. My phone is still draining fast, without being used. I turned off the “raise to wake” hoping that would help, but it does not. I tried a hard reset, no luck.

I am unsure what to do about the battery drainage.

Reply
- wilbur says
  
  February 14, 2020 at 12:06 AM
  
  6 plus?
  
  It’s best to upgrade your phone
  
  Reply
Ginny Mendoza says

December 21, 2019 at 7:01 AM

Since the update my iPhone 8 is continuously searching. All day. Killing my battery.

I have tried restarting it, all background refresh is off, all windows closed. Even tried talking to Siri and turned off hey Siri.

What else can I do? Is this a known issue they will be fixing soon?

Reply
Danny says

December 21, 2019 at 3:14 AM

Since upgrading to iPad OS, I cannot LOCK any new notes I create. I enter the original password created in an earlier OS but receive an error message (That’s not the correct password, please try again)

I also am experiencing non auto rotation of the screen when changing from portrait to landscape at times.

Reply
Kevin says

December 20, 2019 at 10:06 AM

Facebook will not open since the upgrade 13.3 on my iPad Pro. I have gone through resets of iPad & network. Next step is to uninstall & reinstall FB. Any other suggestions?

Reply
Mary Louise Morrison says

December 14, 2019 at 9:33 PM

This latest update has completely screwed up the compatibility of my add on iHome keyboard. I can no longer use the left shift key for capital letters. I cannot type a question mark or a forward slash, (shared key) or a colon or a semicolon (shared key.)
It also has slowed the connection to my WiFi and eats up battery life.
Any hope ( pretend I used a question mark). Thanks.

Reply
- Elizabeth Jones says
  
  December 15, 2019 at 6:34 AM
  
  Hi Mary Louise,
  
  Check if iHome released any firmware update for your keyboard.
  
  Reply
Joyce Carroll says

December 14, 2019 at 2:28 PM

I am unable to send or receive text messages on my ipad pro. I don’t know what happened because it used to work.

Thank you for any help you can give.

Joyce

Reply
Cindy Lartigue says

December 12, 2019 at 1:23 PM

It seems like since the original iOS13 update, my iPad mini 4 WiFi either wont toggle on at all or if I’m lucky enough & it happens to – it won’t auto find my network or my neighbors as it usually did. I’ve reset the network settings, Cox cable cane out & actually upgraded my router & added the capability to add more devices on our network. I am just so mad that I didn’t get AppleCare. I have it on my watch/airpods but I’m screwed now. Apple made me an appt here locally in Pensacola but I’m so afraid they are going to rip me off. I also took it to a restaurant that has wifi & the darn wifi wouldn’t toggle on at all. Any suggestions?

Reply
- Cindy says
  
  December 12, 2019 at 1:26 PM
  
  Forgot to add: my iphones WiFi is fine as is my roommate’s iPAD WiFi. Darn it!
  
  Reply
Dave says

December 11, 2019 at 9:00 PM

My ‘PRINT’ icon is totally missing/gone under the ‘Share Menu’…

HELP !!!

Reply
- Elizabeth Jones says
  
  December 13, 2019 at 7:18 AM
  
  Hi Dave,
  
  Yes, Apple moved things around and it’s confusing.
  
  Open the Share Sheet and scroll down to check your Actions options. See our step-by-step explanation in this article: How to print from your iPhone in iOS 13 & your iPad with iPadOS
  
  Reply
Dan says

December 10, 2019 at 4:55 PM

iPadOS 13.3 and IOS 13.3. New mail bug. When deleting an email, when the next one opens, it looks like it loads twice very quickly. Anyone else seeing this?

Reply
Deb says

December 5, 2019 at 9:27 AM

Nearly two hours ago, my iPhone XR froze while I was playing a solitaire game. The screen went blank and the spinning circle showed up. Since then I can not turn my phone off, it did not go off automatically like usual. I can not restart it. Please help. I need to use my phone!!

Reply
Deb Overton says

December 5, 2019 at 8:42 AM

I was playing a game of solitaire on my iPhone XR and the screen went blank. Within seconds the spinning circle indicating something is loading appeared. It has been spinning for over an hour now. I can not turn it off, restart, or do anything. It is updated to the latest version. My iPad does not seem to be affected. Please help.

Reply
- Elizabeth Jones says
  
  December 5, 2019 at 9:13 AM
  
  Hi Deb,
  
  Try a forced restart:
  
  Press and quickly release the Volume Up button. Then press and quickly release the Volume Down button. Finally, press and hold the Side/Top button until you see the Apple logo
  
  Reply
  - Deb says
    
    December 5, 2019 at 9:29 AM
    
    I did try that. Several times now.
    
    Reply
    - Deb says
      
      December 5, 2019 at 9:32 AM
      
      That seems to have worked this time. Thank you.
      
      Reply
Linda mullens says

November 30, 2019 at 4:48 AM

Emoji keyboard is missing after latest update
And it is not is new keyboards to select
How do I get it back

Reply
Michelle says

November 23, 2019 at 5:46 PM

Since upgrading my iPad last month I can’t use it. All I get is a white screen with a black apple logo, can’t turn it on or off.

Reply
- Elizabeth Jones says
  
  November 24, 2019 at 8:43 AM
  
  Hi Michelle,
  
  OH, we are so sorry for that! How terrible to update and then discover the device isn’t working!
  
  Please look at these tips: My iPad will not turn on: How to fix a dead device
  
  Reply
Nina says

November 22, 2019 at 3:36 PM

My e-mail is no longer working after upgrading to iPadOS 13.2.3.
I first got the message “can not verify server” constantly popping up.
I tried restarting email, i tried restarting the iPad, and finally i deleted the account and tried to re-add it – as suggested above. This is an e-mail account of type “other” (not gmail, outlook or any of the suggested ones)
I got the error message saying that it cannot manage to connect with SSL, and asks if I will try without. I try to answer yes, but then the error is “can not connect to the server”. (Are you sure you have typed in correct etc).
The settings are exactly the same as they were before the software upgrader, and yes, of course I am sure that I have typed correctly. Now I have no access to my e-mail, and that is critical! Can anyone help me?

Reply
- Nina says
  
  November 23, 2019 at 7:12 AM
  
  After several attempts to add the account. Again and again and again not waiting in-between, then suddenly no error message, and the e-mail was back. Just like magic, phew.
  
  Reply
  - dan says
    
    December 14, 2019 at 8:40 AM
    
    hi I am having the same issue with different email accounts outlook as well as Gmail. the message keeps popping getting “Cannot verify server identity ” the identity of “google.com”\ “otlook.offcie365.com” cannot be verified.
    how do I solve it? recommendations?
    
    Reply
Scott says

November 22, 2019 at 11:51 AM

After upgrading iPad to latest iPadOS Nov 21 2019, 13.2.3 I think,
it hung at the end of the update on setting up AppleID.

Restart iPad showed incomplete in settings, again hung on setting up Apple ID

Signed out of current AppleID, restarted, signed back in again.

Updating iCloud settings for more than 12 hours.

Any thoughts or suggestions are most welcome,
May next step is to install software from MacBook Pro iTunes to get a complete install.

Thank you

Reply
Safari Page Header Missing says

November 21, 2019 at 1:43 PM

Using Safari in iOS 13 2.3 on an iPhone 11 Pro. More often than not the web page header is missing.

Reply
- Sue findlay says
  
  December 15, 2019 at 6:02 PM
  
  Since the recent update which I did this morning and now wish i didn’t I can’t change my search engine keeps coming up to app went into settings and google is ticked why
  Secondly links I used to use now don’t work at all I get a blank screen why
  
  Reply
Lynne says

November 20, 2019 at 8:10 PM

The contacts from my phone (iPhone XR, latest beta) are not showing on my MacBook Air (mid 2019 model). Would this be due to the beta, or is there a way to get it to sync? I have deselected and selected contacts, signed out of and back into iCloud and restarted both devices. I don’t know my next steps.

Reply
- Elizabeth Jones says
  
  November 21, 2019 at 8:29 AM
  
  Hi Lynne,
  
  It sounds like a syncing issue indeed.
  
  Just to verify: on your iPhone, go to Settings > Tap your Apple ID > iCloud and make sure Contacts is toggled on. Next, go to Settings > Contacts and under default account choose iCloud.
  
  Then repeat on your Mac, go to System Preferences > iCloud > Contacts, make sure that the box is checked beside contacts.
  
  Finally, go to iCloud.com on your Mac to see if your contacts are correct in iCloud.
  
  Reply
  - Lynne says
    
    November 21, 2019 at 10:03 AM
    
    Hello Elizabeth,
    I did all of those things and I am still having the same issue. I even signed out of iCloud and back in. Would there possibly be another solution?
    
    Reply
    - Elizabeth Jones says
      
      November 22, 2019 at 10:07 AM
      
      Hi Lynne,
      
      Open the Contacts app on your MacBook. Go to Preferences and choose the Accounts tab. Look for your iCloud account (Apple ID) and verify that Enable this account is check-marked. If already checked, uncheck it, wait 30 seconds, and check it again.
      
      Then go to the General tab (Contacts app > Preferences) and choose your iCloud account as the default account.
      
      Try a restart if you don’t see them syncing.
      
      Hope that works for you
      
      Reply
Judy M says

November 20, 2019 at 3:33 PM

Since updating, any links in email, Facebook, etc, only open in a narrow window down the right side of my screen. It’s about two inches wide. The print is very tiny though I can zoom it. I have to keep scrolling to read the whole link.
I’ve looked all over settings and I’ve tried a hard reset.

Reply
- Elizabeth Jones says
  
  November 21, 2019 at 8:22 AM
  
  HI Judy,
  
  Are you using an iPad?
  
  If so, close all open applications and then go to Settings > Home Screen & Dock > Multitasking and toggle off Allow Multiple Apps and Picture in Picture, then restart.
  
  Close an app
  1. On an iPhone or an iPad with no home button from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen
  2. On an iDevice with a home button, double-click the Home button and swipe right or left to find the app that you want to close
  3. Swipe right or left to locate the app you want to close
  4. Swipe up on the app’s preview to close it
  5. Repeat for all open apps
  
  Reply
Herrie Caspers says

November 20, 2019 at 12:16 PM

Since the update to iPadOs Books refuses to show the Title Pages of the new books I have created with iBooks Author. It shows only the title itself. The same goes for new books I have downloaded. No title page. This problem does not occur in the Books app on my iMac and iPhone.

Reply
Oboedot says

November 20, 2019 at 8:04 AM

Other issues:
Camera connection kit no longer works (I have 2 different ones from Apple). Can’t upload photos from SIM card to either iPad Air 2 or iPhone 7 on iOS\iPad OS 13.2.2. Works fine to iPhone 5s still on iOS 12.x

In Mail on iPad, deleting messages sometimes leaves blank spots where the messages used to be. Not so on iPhone, same mail account.

Can’t get Touch ID to work on iPad or iPhone. Have deleted and rescanned

Reply
Kate C says

November 19, 2019 at 2:04 PM

Hi

My husband upgraded his 10.5” iPad Pro to the latest iOS and is not happy!

Aside from the fact that Notes does not sync properly between devices (iPhone 8, iMac and the iPad) – I’ve read the suggestions in this article we can try – there is a problem with the TV app.

It’s most obvious when you’ve got lots of episodes of a series.

For example, he has all 33 episodes of Inspector Morse which are listed in the app.

If you try to scroll horizontally to pick out an episode it keeps flipping back to the left.

If you’re really persistent you can drag the screen to show you the far right-hand side of the list, but you can’t look at what is in between – it just jumps straight back to the start again.

Any suggestions would be really appreciated!

Cheers

Kate

Reply
- Elizabeth Jones says
  
  November 20, 2019 at 7:30 AM
  
  Hi Kate,
  
  Sorry to hear about all these problems with your husband’s iPad Pro! We also love Inspector Morse! So we understand how frustrating it can be when it’s not working right.
  
  First, let’s close all open apps:
  
  1. On an iPhone or an iPad with no home button from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen
  2. On an iDevice with a home button, double-click the Home button and swipe right or left to find the app that you want to close
  3. Swipe right or left to locate the app you want to close
  4. Swipe up on the app’s preview to close it
  5. Repeat until all apps are closed
  
  Once you close all apps, power down the device, wait 30 seconds, and power back on.
  
  After the iPad turns back on, launch the TV app and see if that app works normally.
  
  For the notes app, open the Reminders app and see if it requires an update–if so, update it and then Notes should start syncing again. For any other device running iPadOS or iOS 13, please also open the Reminders app and update it.
  
  If that didn’t fix the Notes app issue, first close the app, restart, and test again. For continuing problems with Notes, see this article Notes not working on iPadOS or iOS 13? Here are some helpful tips and tricks
  
  If your app still give issues after these steps, try a reset all settings.
  
  * This is usually the last resort since it resets all your personalized features back to factory defaults
  * Go to Settings > General > Reset > Reset All
  * This resets to default everything in Settings, including notifications, alerts, brightness, and clock settings like wake up alarms
  * Resetting all settings also reverts all your personalized and customized features like wallpapers and accessibility settings back to factory defaults.
  * Performing this action does not impact any of your personal device data, including photos, texts, documents, and other files
  * You need to reconfigure these settings once your iPhone or iDevice restarts
  
  Hope these help,
  
  Liz
  
  Reply
Me says

November 16, 2019 at 8:31 AM

Anyone else having issues with keyboard not appearing in safari? I’m sick and tired of having to reset all the time. It happened at least a dozen times since iPadOS 13 and never earlier.

Reply
- Elizabeth Jones says
  
  November 16, 2019 at 9:43 AM
  
  Hi Me,
  
  If you use a VPN, try toggling it off and see if the problem resolves.
  
  Have you closed all your apps and restart your device? That also might help.
  
  Close an app
  1. On an iPhone or an iPad with no home button from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen
  2. On an iDevice with a home button, double-click the Home button and swipe right or left to find the app that you want to close
  3. Swipe right or left to locate the app you want to close
  4. Swipe up on the app’s preview to close it
  
  Reply
Patrick Benson says

November 14, 2019 at 2:46 PM

Using my iPad IOS 13.2:
In the Photos “Years” section earlier years have got the wrong dates. EG: 2003 has the date 2033, 2004 has the date 2034. Do you have any suggestions as to how I can I change this?

Reply
- Elizabeth Jones says
  
  November 15, 2019 at 7:52 AM
  
  HI Patrick,
  
  Take a look at your iPad’s Date&Time settings. Go to Settings > General > Date & Time. If Set Automatically is enabled, toggle it off, wait 30 seconds, and toggle it back on.
  
  Then restart your iPad. See if the date of your photos changes.
  
  If not and you use iCloud Photo Library and have a Mac, you can change the dates on photos via the Mac Photos App. Select all the photos you want to change the date on. Then, go to the Top Menu and choose Images and click Adjust Date and Time.
  
  Reply
Paul Kleiman says

November 13, 2019 at 11:34 AM

Email attachments e.g. PDFs, won’t download in 13.2.2 on my iPad Pro. (Also didn’t open in 13.1.3).

Never had this problem before. Always just had to tap on the icon and the PDF would download and then I could open it. Now it refuses to download when I tap on it or on the ‘Download’ button when it appears.

This is SO frustrating as I have been sent several work critical documents which I can’t open.

Any suggestions gratefully received!

Reply
Eddie says

November 13, 2019 at 4:13 AM

After purchasing an iPhone 8 I have been losing the first couple of words from Google Maps direction instructions when connected to my bluetooth handsfree device.

This is most frustrating as I would only hear “meters turn right” and not the entire instruction of “in 600 meters turn right”

This never happened with my iPhone 6 and I could hear the signal before the instruction was passed through and I subsequently heard the entire instruction and then another signal would be passed to the Bluetooth device and I then knew that the instruction was completed.

Apple says this is a Bluetooth device issue but this is simply a lie as I never had it with the iPhone 6, and I am still using the same Bluetooth device.

Reply
Eddie says

November 13, 2019 at 4:03 AM

After the last software update to 13.1.3 on my iPad (6th Gen) I am not able to copy stuff from a browser window and paste it in a Word doc (like recipes.)

I used to stream Showmax content from my iPad to the TV via a connector and after the update, I can only view one episode before having to restart the iPad as I only get a blank screen on the TV.

Switching to another series has the same effect and only a restart will have the iPad push the signal to the TV. This is most frustrating as my iPad has now become little more than a glorified e-reader.

My wife complains that her iPad (same model and software as mine) often has a blank screen when she is trying to stream content from Showmax. In that case, it is also OK again after a restart.

This is not the premium product I paid for and I would most probably not buy another iPad or iPhone.

Reply
- Elizabeth Jones says
  
  November 13, 2019 at 8:32 AM
  
  Hi Eddie,
  
  Sorry about all the frustrations with the new iOS.
  
  YOu can still copy between a browser like Safari and the Word app, instead of tapping a word, long-press it and the selection bars should appear around that word. Then drag those bars to select all the text you want and choose Copy. Then paste into the Word app by tapping on-screen and choosing paste.
  
  Regarding Showmax, first, close all open apps, reset your network settings, and then check for an app update. Update the app, if available.
  
  Close an app
  1. On an iPhone or an iPad with no home button from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen
  2. On an iDevice with a home button, double-click the Home button and swipe right or left to find the app that you want to close
  3. Swipe right or left to locate the app you want to close
  4. Swipe up on the app’s preview to close it
  5. Repeat for all open apps
  
  Reset Network Settings
  
  Go to Settings > General > Reset > Reset Network Settings
  
  Resets all your network connection options and sets your device’s network settings back to the factory defaults. Clears your current cellular (if applicable) and WiFi networks including saved networks, WiFi passwords, and VPN settings.
  
  Before you reset your network’s settings, be sure have your WiFi network name and passwords available for re-entry.
  
  Reply
  - Eddie says
    
    November 20, 2019 at 3:07 AM
    
    I tried to copy a selected piece of text exactly like you described it and when I tried to copy it into a Word document there was nothing to paste. I tried it a couple of times and nothing. I gathered that the piece I tried to copy was too long, but I have done that previously with much longer pieces.
    
    The Showmax issue now seems to be resolved but I will try your solution if it happens again.
    
    Thank you for your response.
    
    Regards.
    
    Reply
Alan says

November 11, 2019 at 2:20 AM

Since iPadOS, the very first release, the Share sheet is broken and useless for my work.

I have half a dozen apps that in iOS12 shared fit/tcx/gpx files by Open-In with no problems whatever.

In iPadOS, no more than 1 or 2 (not always the same ones) are EVER visible in the Share sheet now, rendering all the missing apps useless as I can’t get data into them.

Instead I get a totally useless and unwanted list of my iMessage contacts, which I can only get rid of by removing iMessage altogether. Apple seems uninterested, still not fixed in 13.3 !!

Reply
Syd James says

November 6, 2019 at 11:59 PM

Hi, since the iOS13.2 update my iPhone 5SE has started restarting on its own, yesterday was about 4 times, this is completely random and without any use.
My phone also offloaded my navigation app which is in use almost everyday last night for reasons best known to itself.
I noticed that my iPad (6th Gen) on iOS13.1.3 also asked for PIN number after restarting this morning.
Has any one else come across this before?
Is it an as yet unresolved bug, or do I need to do something my side?

Reply
- SK says
  
  November 7, 2019 at 10:51 AM
  
  Syd, Please update to the latest iOS 13.2.2 and see if it resolves your issues.
  
  Reply
  - Syd says
    
    November 8, 2019 at 1:02 AM
    
    Did the update at 0845 and it’s now 0900 and it has restarted itself twice since the update.
    
    Reply
Maureen Moffat says

November 6, 2019 at 4:22 PM

Running iPad Air 3 iPad iOS quick started from the first iPad Air running ios12.

I had an app that needed help from the makers using a small chat. They need an image. They had a camera icon. Used this which went into Photos.

It allowed me to select an image but the usual Send link at the top showing album photos send were completely missing.

It works on the iPad Air 1.

Do they intend it to be this way?

It hampers a lot of things.

Reply
Teri Landis says

November 5, 2019 at 8:14 AM

I would love to be able to turn off Quick Actions. Please send fix soonest!

Reply
Sammy says

November 5, 2019 at 6:06 AM

My Mom has an iPad Pro 2nd Generation and updated to the iOS 13. But since she had updated her iOS, and subsequent updates, she has not been able to access her notifications by swiping down on an unlocked screen. She has to lock her screen and swipe down/up to access them. When she swipes down now on an unlocked screen, all she gets is the Search Bar, the notifications. I have an iPad Pro 3rd Generation and haven’t had the same problems as she has.

Any help or suggestions would be greatly appreciated as I’ve Googled for hours looking for help or suggestions on how to fix it.

Thanks

Reply
- Elizabeth Jones says
  
  November 5, 2019 at 12:18 PM
  
  Hi Sammy,
  
  Try changing the notification settings to always show previews.
  
  Go to Settings > Notifications > Show Previews and choose Always.
  
  Reply
Graham says

November 5, 2019 at 2:50 AM

Since the Os 13.2 upgrade I cannot share music from my library I’ve bought from iTunes. How can this be fixed

Reply
Kay says

November 4, 2019 at 2:51 AM

I updated my iPad Pro 10.5 to iPadOS.

One major mishap: I was experimenting with the split-screen in Safari, but when I closed the app and reopened it, it gave me back a single tab window instead of my 40 smtg tab window that I had before.

I tried “merge all windows” and got my tabs back.

So I stopped experimenting!

But after I closed the app like I do every night and opened it the next morning, it only opened a new window and seemed to have erased my previous session with all its tabs.

The “recently closed tab” feature doesn’t go far enough.

Any software you recommend that can retrieve my tabs back (safari history doesn’t go back far enough as I have old tabs open from several months back and bookmarking every one of them was not ideal for me).

Reply
s. shayl says

November 3, 2019 at 11:57 PM

Since the latest upgrade (13.2) my iPad has deleted 70G of epubs from my iPad. Apple Books simply will not synch any books at all, in spite of repeated attempts to install them.
Finder shows that all the the books present and available to synch across from desktop to iPad.
I have tried ticking ‘Synch selected titles” and “Synch all titles’ in Finder – but nothing transfers to the iPad from the desktop.
Movies and music synch just fine.
I am not using iCloud, I am connecting my iPad to my Apple desktop via lightning cable.
I’ve tried using different cables, and different USB ports.
I have deleted the Books app and reinstalled it on the iPad.

Reply
V8FastCar says

November 3, 2019 at 7:55 PM

Why did you have to choose the most UNLUCKY NUMBER EVER should of skipped straight to IOS 14 NO WAY AM I UPDATING TO IOS UGLY NUMBER IT will cause problems this world has never seen did you not stop to think the implications of the ugly number so sad Apple to release The most UGLY UNLUCKIEST OF ALL NUMBERS AND I BET MILLIONS AGREE!!!!!

Reply
John says

November 3, 2019 at 12:46 PM

I could not get sound alerts when getting new emails. I tried a bunch of the troubleshooting mentioned in this article. The only thing that worked for me was to delete my email account and then re-add it. Now I get sounds when I get new emails.

Reply
Melanie says

November 3, 2019 at 8:25 AM

I have iPad 2017.

When l send an email l find a duplicate of it in the sent folder.

The recipient receives one copy. Bcc myself is off. Save on server is off.

This happened after os 13.1 update and 13.2 updates has not fixed it. What can l do?

I have read about people deleting their email provider an putting it on again but to no avail.

Reply
Tina D says

November 2, 2019 at 6:27 AM

Safari keeps crashing. I can literally not do anything online with my iPad because it crashes constantly. I heard that was an issue with 13.1 and 13.2 was supposed to fix it. Ironically, I had no issues with crashing until I updated to 13.2.

Reply
Alan Westwood says

November 2, 2019 at 3:36 AM

I so hate the new Share sheet, its ruined my most-used apps! Today, EasyRoute was updated, so then I found all the other apps that use gpx/tcx/fit files disappeared from the Share sheet, so I can‘t share files between them anymore. Only option is to delete Easyroute, so now I can no longer create routes for sending to the other apps. This happens every few days, whenever any of these apps updates – the App Store is full of reviews saying iOS13/iPadOS has broken the app. Its totally infuriating, as it all worked brilliantly in iOS12. I’ve been sending feedback to Apple since the first iOS13/iPadOS betas about this – all ignored of course!

Reply
Cynthia Coolahan says

October 31, 2019 at 2:10 PM

Neither my iPhone or iPad can find my JBL Flip4 speaker. Is 13.2 incompatible with Bluetooth 4.2?

Reply
- SK says
  
  November 1, 2019 at 4:13 AM
  
  Have you tried a Reset Network connections after the iOS 13.2 update? Give it a try. Remember to note down your wi-fi credentials as you may be required to re-enter them following the reset.
  
  Reply
Barbara Manning says

October 31, 2019 at 7:23 AM

After the latest update got iPhone having issues with my iPhone 10.. when I’m in an app.. on Safari.. photos. Etc… I’ll be reading along and the phone makes a noise like someone is calling me.. or like someone is texting me etc. then my iPhone will scroll really fast back to the top. I’m so frustrated now using my iPhone. My brother in law who was a genius at Apple and now has his repair business primarily Apple products. He gave me instructions supposing to fix the issue .. these instructions did not work. Please help with any suggestions. Thanks

Reply
- SK says
  
  November 1, 2019 at 4:17 AM
  
  Barbara, This must be super annoying. Have you tried to reset all settings? Settings > General > Reset > Reset All Settings (NOT all content and settings).
  
  Reply
Tony R says

October 30, 2019 at 2:11 AM

Updated iPad Pro 10.5 inch to iPad OS13.2
Running iOS 12.4.1 on iPhone X & macOS mojave 10.14.5 on MacBook & iMac.
since updating iPad:
NOTES DON’T SYNC!!!!! very bummed out.
MORE IMPORTANTLY: ICLOUD TABS DON’T APPEAR IN SAFARI!!!!! totally bummed out.
any fixes????
pls let me know
much appreciated
T

Reply
- SK says
  
  November 1, 2019 at 4:33 AM
  
  Tony, the iCloud Tabs for Safari have been totally messed up for many users. We hope that it gets fixed soon by Apple. We have seen sync issues with several apps including Notes. The only workaround that yields results sometimes is to sign-out/sign-in of your iCloud account so that the sync can re-start. We will update the post as soon as we see any updates on these sync issues. Thanks for letting us know.
  
  Reply
Elie says

October 30, 2019 at 1:25 AM

After updating my iPhone to version 13.1.3 – now only my iPhone gets my emails, not my iPad…help?

Reply
Stephanie C says

October 29, 2019 at 1:28 PM

My Maps will no longer pull the address for my next scheduled appointment from Calendar. I use this feature several times a day, and now I need to open my Calendar first, find the next appointment, and click on the address to open up a set of directions in Maps. I’d much rather have them appear as suggested options in Maps like it used to do … I just upgraded to iOS 13.2 in case that helped, but no love.

Reply
- SK says
  
  November 1, 2019 at 4:42 AM
  
  Steph, this must be a pain for sure. Can you please check if you have the ‘Location Suggestions’ turned on in the Calendar Settings. Also in the Maps settings, Siri & Search, do you have it enabled for Show Siri suggestions and Show in search. Wondering if something went haywire with the settings following the update.
  
  Reply
Vicki floyd says

October 29, 2019 at 9:35 AM

Since updating my ios to 13, I’ve had Multiple issues with my phone. Safari is no -existent, camera disappeared, screen time passcode changed, therefore, I can’t access much of anything. I turned it on thinking it would recover Safari (bookmarks, passwords, reading lists, etc), but it worsened my problems because the passcode has been changed. I am the sole owner of this phone. No chat or Apple support can resolve this issue.

Reply
Michelle Gintner says

October 29, 2019 at 9:16 AM

Since updating my iPad which is less than a year old, when I open attachments or want to read something on a page, like a newspaper, the attachment and/or article appears in a narrow strip on the right side of the screen. How do I enlarge this to enable me to read it better and in full. It’s so frustrating

Thankyou. I look forward to receiving the magic solving solution

Reply
Barry Stuart says

October 29, 2019 at 3:54 AM

iPhone 8 – since new update I get SIM FAILURE four or five times a day and have to do a power reboot to fix. Used to not update until a few weeks after each IOS release to allow time for Apple to fix issues but forgot to change that when got new phone. Turning auto update back off after this.

Reply
Pat says

October 28, 2019 at 5:56 AM

The BOOKS icon or Copy To Books Option is not available on my IPad so I can create PDF’s. All the troubleshooting help guides I find here and elsewhere tell me how easy it is to add but it does not show up as a SUGGESTED app when I open the MORE option. Stopped working when I updated to 12 then 13. Books works fine and is updated

Reply
- Gizasmum says
  
  October 30, 2019 at 12:36 PM
  
  Just send the item to print. When the print dialogue opens up, use two fingers and spread them apart. This will open the document as a pdf and you can save it to Books from there via the box/ arrow icon in top right corner.
  
  Reply
Mike Wetzel says

October 27, 2019 at 9:21 PM

Find My app no longer works. Cannot see the location of family members even though they have accepted sharing the app and location sharing

Reply
Paul says

October 27, 2019 at 3:48 PM

Great job guys. Lots of useful help but could be easier for users if your table of contents linked with tap to article. Also useful Comments could be Sub-grouped Under relevant article.
My problem is Screen Recording video from Control Centre, iPad Air 2, iOS 13.1.3. Control Centre blurs the screen as background and that blur is recorded after 3 or 4 seconds when the Record button is pressed. If the screen is tapped the image is clear again, but the recording stops! How to fix please. Regards PaulB

Reply
- Paul says
  
  October 27, 2019 at 3:52 PM
  
  Ps I have tried restart it hit success.
  
  Reply
  - Paul says
    
    October 27, 2019 at 4:08 PM
    
    Should read – restarted iPad without success for this app (sorry – bloody predictive typing!)
    
    Reply
Sophie Roberts says

October 27, 2019 at 8:59 AM

Hi!

After updating, I’m having problems with the cropping feature. When I take a screenshot and I crop it, it appears in the Photos app in its original size (uncropped). This has been a problem for me, I would appreciate if you could help me solve it.

Reply
- Elizabeth Jones says
  
  October 27, 2019 at 10:46 AM
  
  Hi Sophie,
  
  Are you pressing Done after cropping your photos and then selecting where to save it?
  
  Reply
  - John says
    
    October 29, 2019 at 5:41 PM
    
    Yes, the same with mine. Also if I take some notes in the screenshot.
    It appears in “Photos” without the taken notes after saving it.
    But not every time…
    
    Reply
Gila says

October 27, 2019 at 5:35 AM

Oh, apparently I am lucky my 10.5 Pro didn’t brick. The number of app crashes and restarts is appalling, though. Just switching between apps (like Chrome, Procreate, Pinterest) constantly restarts the background app, which isn’t just annoying, but also disables all undo options in my design software. IPad spontaneously restarts twice a day, requiring passcode again. Apps crash in the middle, where they never did before.

I might try downgrading, although I hate that kind of deep actions.

Reply
Jacquie Cox says

October 27, 2019 at 1:13 AM

I’m most disappointed in the latest update for my iPad. My book closes down while reading and the wheel of death circles on endlessly. I have tried turning the iPad off and then back on and eventually get my current book back. However, the problem remains intermittently and I am really annoyed that I have to spend time trying possible “fixes” for something that worked perfectly well before the update. This is not a good advertisement for Apple. Is there a new improved update on the horizon? I’d like a product that works smoothly.
Thanks.

Reply
William J Olson says

October 26, 2019 at 5:27 PM

Since updating to iPadOS 13.1.3 I can no longer play mp3 attachments from emails.

Reply
Crystal Maher says

October 26, 2019 at 11:29 AM

In messages Apple has seemingly removed the ability to delete photos from the “details”
Section of the messages. It allows one deletion and then scrolling through is disabled. iOS 23.2

Reply
- Elizabeth Jones says
  
  October 27, 2019 at 10:36 AM
  
  Hi Crystal,
  
  This feature returns with the update to iOS 13.2.
  
  Reply
Gail Armstrong says

October 26, 2019 at 11:07 AM

Since the update my battery life is horrible & my phone is only a year old. I have literally been charging my phone 2-3 times per day & I’m barely on it.

Also, why can you no longer save photos to your own pictures if someone emails or texts them to you? The only way I have found to save them is to screen shot them. It was much easier when I could just save them directly from the text or email.

Reply
- Elizabeth Jones says
  
  October 27, 2019 at 10:41 AM
  
  Hi Gail,
  
  Since your iPhone is less than a year old and you have such charging issues, please set up an appointment with an Apple Genius to inspect your device and run diagnostics on it–you may need a battery replacement which is free if your device is covered under Apple Care.
  
  Genius appointments are always at no cost to you.
  
  Now, regarding saving pictures sent via text. Long press on the image itself to bring up a menu, choose Save from that menu.
  
  Reply
Mo skrawts says

October 25, 2019 at 6:17 PM

In files trying to unzip, I often get an error stating “can not open file because you do not have permission to view it.”
After resetting I can open a zip file or 2 before error comes back again.

I experience this on both iPadOS 13.4(beta) iPad 6th gen
And iOS 13.1.3 on iPhone XS Max

Reply
Karen says

October 24, 2019 at 5:33 PM

Messenger won’t delete messages on iPad. Says cannot delete message.

Reply
Judy Bowen says

October 24, 2019 at 5:21 AM

Wish I had not gotten new updated software!! Now when looking at messages or internet, the screen jumps and moves. Awful update, worst yet!!!! Other problems yo already have listed!!! The Law of Diminishing Returns!! Quality was in your past!

Reply
Theo de Beer says

October 23, 2019 at 10:46 PM

My phone is hung up on the update requested part, but there is no ios 13 to delete in my storage list. Is there another way to stop the download and retry?

Reply
- Elizabeth Jones says
  
  October 24, 2019 at 10:02 AM
  
  Hi Theo,
  
  Sorry to hear about your problems updating to the latest iOS 13 version. It’s likely the update was not downloaded to your device if you don’t see it–it needs to fully download for it to appear. If it only partially downloaded, it won’t show up.
  
  Your next steps really depend on what you see on your screen–is it showing the Apple logo with a bar beneath it? Or did the iPhone just stop mid-way in downloading the update but not yet apply it so you can still use the device normally.
  
  First, plug your iPhone into its charger via a wall outlet–this often unsticks these downloads.
  
  If you can use your iPhone, try restarting it and then either go back to Settings to perform another update attempt or connect to a computer running iTunes (Windows or Mac with macOS Mojave) or Finder App (for Macs running macOS Catalina) and try updating using that program instead–these tend to be more stable updates. The computer does not have to be yours! It just needs to have iTunes or Finder.
  
  It’s a good idea to back up before you try updating again–via iCloud or iTunes/Finder.
  
  Other options include simply restarting or force restarting your device.
  
  Hope something works for you.
  
  Liz
  
  Reply
- Mo skrawts says
  
  October 25, 2019 at 6:20 PM
  
  Theo was your device previously jail broken? I had that issue on an older device that was previously jailbroken I did fix it so if that’s the case let me know
  
  Reply
Rick Hays says

October 23, 2019 at 2:37 PM

Can’t figure out how to delete an individual reminder once completed.

Reply
Lori says

October 23, 2019 at 1:19 PM

Not sure if this is an issue anyone else is having or not….for some reason the “siri found an event” is no longer at the top of an email with event details.

Prior to the update I could just hit “add” at the top of an email and then it would auto-populate details from the email to a calendar event.

I haven’t seen it since the update and they are the same emails I was doing it with before.

I checked my calendar settings, but can’t seem to figure out what the problem is. Or is it a thing that it is no longer there & you have to manually add from within the email?

Reply
- Elizabeth Jones says
  
  October 23, 2019 at 5:00 PM
  
  Hi Lori,
  
  Check that you toggled on the settings for Siri & Search for both the Calendar app and the Mail app in Settings > Siri & Search. Then, verify that Siri Suggestions are on in Settings > Siri & Search for Suggestions in Search and Suggestions in Lookup
  
  Once you make all these changes, it’s a good idea to restart.
  
  Liz
  
  Reply
Carmen Weaver says

October 23, 2019 at 12:19 PM

iMessage isn’t working, as I cannot log in with my Apple ID. My email address shows up but where I would enter the Apple ID is greyed out. The same thing occurs with FaceTime.

I tried changing my Apple ID but that didn’t help. I can receive text message but am unable to reply or being a new text message. Siri is unable to voice text either, states there is a problem with the App.

Reply
Marek Jabcon says

October 23, 2019 at 5:09 AM

I have noticed a bug in the photos app.

When I try to make a film from memories, photos and videos rearrange by itself even when I rearrange them.

I want to set a length of each photo or video, but it changes itself.

Does anyone know about this problem?

You can try to make a video and let me know if you are experiencing the same problem

Reply
D Aldridge says

October 23, 2019 at 2:59 AM

My iPad Pro won’t download any apps since upgrading.

Reply
Vicky Smith says

October 22, 2019 at 7:59 PM

my husband’s iPhone 7 is stuck and won’t do anything!

Today the voice over just keeps repeating that the update will happen tonight and then every time I touch a button it just says what the button is or does.

I have tried pressing the volume down button and off button at the same time wait for the Apple to reappear but just get the same messages when it turns back on. I also notice that he is not connecting to WIFI but I am.

HELP I am not great with computers my iPhone is still working but is giving me a message that it will update tonight.

Reply
- Elizabeth Jones says
  
  October 23, 2019 at 9:08 AM
  
  Hi Vicky,
  
  See if you can ask Siri to turn off voiceover–say “Turn on VoiceOver” or “Turn off VoiceOver.” If she won’t do it, ask Siri to take you to the voice over setting where you can manually make this change.
  
  Other options that might work:
  
  1) Slide a finger up from the bottom edge until you feel a vibration–this should send you to the home screen
  
  2) Triple-click the Home button
  
  If nothing here helps, connect the iPhone to a computer with iTunes (Windows and most Macs) or Finder app (macOS Catalina+) and see if you can update the iPhone using that. It does not have to be your computer–any computer with iTunes/Finder installed should do the job.
  
  Good luck and keep us updated,
  
  Liz
  
  Reply
Sue Janet says

October 22, 2019 at 5:06 PM

Having a problem with my open Safari tabs.

Since upgrading to iPadOS 13 they keep changing order.

Before I could move them to where I wanted them, certain things grouped together so I could find what I wanted easily and they stayed there until I moved or deleted the tab.

Now some of them move themselves around frequently, whilst others stay in the same place. Weird.

Each time I change/move them again where I want them but they move again?

Can anyone help me and explain why this is happening?

Many thanks
Sue

Reply
L dieter says

October 22, 2019 at 10:03 AM

Wifi:
with my new 11pro, i was having random apps unable to connect to wifi (& the home screen did not show a wifi connection while in the settings did)

it was the VPN which was transferred from the old iphone 6, once that was deleted All was well:)

Reply
Megan Rebo says

October 22, 2019 at 7:17 AM

I just wanted to comment and say I haven’t seen these issues listed that I’m having:
Twice now I have had an issue with camera either in iMessage or in camera app the camera screen will flash constantly and will not let me take a picture. I had to restart the phone and it still wouldn’t let me take a pic. It seems like the issue has resolved itself but it was annoying.
My second issue is the MOST ANNOYING and has to do with when I am writing a note and have a link. It will act like I’m clicking on the link instead of TRYING to type. I cannot stand this issue of trying to copy a link and being sent to the actual link in safari. It burns me up every time and I am ready to just throw away the phone at times.

Reply
Chen says

October 21, 2019 at 11:36 PM

I use openURL: to jump to another App, which doesn’t work at iOS 13 but at the below version. I have configured the scheme and set UIApplicationOpenURLOptionUniversalLinksOnly as No. there is nothing happening after executed this code.

Reply
- Ming says
  
  November 5, 2019 at 6:55 PM
  
  Hi, I guess this is the case if the URL scheme starts with not alphabets, the scheme will return nil (url.scheme => nil)
  
  Reply
VHughes says

October 21, 2019 at 11:56 AM

I cannot search within apps, such as Facebook, the Weather Channel app and Facebook Messenger. When I tap the search icon, it doesn’t do anything. It doesn’t bring up a keyboard to type in the city or person’s name that I want to search.

Reply
- Elizabeth Jones says
  
  October 21, 2019 at 12:22 PM
  
  Hi VH,
  
  Check your settings in Siri & Search and make sure you toggle on the options for these apps.
  
  Go to Settings > Siri & Search
  
  toggle on Suggestions in Search, Look Up, and Lock Screen (if desired)
  
  scroll down and locate Facebook and toggle on all the option
  
  repeat for all apps giving you search problems
  
  restart your device after making all the changes for the apps
  
  See if this helps
  
  Liz
  
  Reply
JR says

October 21, 2019 at 6:41 AM

Since the last update of IOS 13 my Iphone SE 32GB is complelety dead. It stopped working overnight and now it will not start or charge. I have tried all the suggestions to force start an iphone I could find, without any result. I use an official charger.
Does anyone have suggestions, similar experience or ideas what might be wrong?

Reply
mike Walsh says

October 21, 2019 at 6:25 AM

If I had known my keyboard shrunk to iPhone size when upgrading I never would have. Is there a way back or anyway to get my previous size keyboard back?

Reply
- Elizabeth Jones says
  
  October 21, 2019 at 9:21 AM
  
  HI Mike,
  
  Yes, to return to the full-sized keyboard, pinch two-fingers open while inside that smaller keyboard.
  
  Learn more here: How to turn off the iPadOS floating keyboard on your iPad
  
  Reply
Roz says

October 21, 2019 at 1:41 AM

After installing the new update Some of the icons that are on the bottom bar won’t open. For example the calendar and words with friends. The email icon still works. I have to go to the icon on the big screen to open the apps. My husband has the same problem on his iPad. Any suggestions?

Reply
- Elizabeth Jones says
  
  October 21, 2019 at 9:06 AM
  
  Hi Roz,
  
  First, update your apps by tapping the app store and choosing your account profile. Then tap Update All to update any apps, including ones that are one your Dock.
  
  Try tapping into the icons until you see Rearrange Apps or Edit Home Screen (exact wording depends on current iOS/iPadOS version.) Once the icons jiggle, move them out of the Dock (the bottom bar) temporarily and place them on your home screen and press Done or the Home button.
  
  After you successfully move those app icons, repeat the process and place them back in the Dock. Restart. Then see if they open.
  
  Reply
Wanda S Beason says

October 20, 2019 at 5:01 PM

Why the hell did Apple take/move print option from the share screen.,.I absolutely hate this upgrade feature!!!!

Reply
C.G.A. says

October 20, 2019 at 1:20 PM

I cannot add pictures to existing albums on my I phone 8Plus . My Add To went away. I can still do it on my iPad 7

Reply
Michael Siddle says

October 20, 2019 at 1:38 AM

1. I can no longer create PDF files from web pages in Safari. When I click on books the screen says it is preparing the files, then disappears and nothing appears in books.
2. I can no longer print photos from the camera. The printer option no longer exists.

Reply
- Elizabeth Jones says
  
  October 21, 2019 at 8:36 AM
  
  Hi Michael,
  
  The print option was moved to the action list that appears below the two rows of icons in the share sheet. See this article for more: How to print from your iPhone in iOS 13 & your iPad with iPadOS
  
  For the PDF issue, try adding a shortcut to the action sheet to save your PDF to Books.
  
  1) Open Shortcuts app
  
  2) Tap Create Shortcut
  
  3) Tap Add Action
  
  4) Taps Apps
  
  5) Select Books
  
  6) Choose Add PDF to Books
  
  7) Tap Next
  
  8) Name the Shortcut PDF to Books (or something you prefer)
  
  9) Tap Done
  
  This shortcut should now be available in your share sheet in the actions list.
  
  Reply
Stu Miller says

October 19, 2019 at 11:40 AM

After upgrading to 13.1.3, iPad Settings says “Your software is up to date.” However, the Settings button still has a red number 1 showing and there’s no way to make it go away. There are no other messages in Settings that should require the red 1 to appear. How do I get rid of this thing?

Reply
- Elizabeth Jones says
  
  October 21, 2019 at 8:25 AM
  
  Hi Stu,
  
  Usually, a restart takes care of this problem.
  
  Reply
Margy says

October 18, 2019 at 3:40 PM

A friend sent a message via messenger, however, I can’t click on it as her message is too high up. Help?

Reply
- Elizabeth Jones says
  
  October 20, 2019 at 8:26 AM
  
  Hi Margy,
  
  Sounds like you have Zoom enabled.
  
  Go to Settings > Accessibility > Zoom and toggle it off.
  
  Reply
Marilyn says

October 18, 2019 at 10:27 AM

I can’t change from vertical view to a horizontal view on new Ipad

Reply
- Elizabeth Jones says
  
  October 20, 2019 at 7:32 AM
  
  Hi Marilyn,
  
  Check if you accidentally tapped orientation lock in your Control Center.
  
  Swipe down the control center and look for an icon with a lock symbol in it and an arrow circling around it. If that icon is highlighted, tap it to turn orientation lock off.
  
  There are some apps that only work in portrait or landscape mode, so if your orientation lock is already off, try a few different apps to see if the issue is isolated to a particular app or set of apps.
  
  Liz
  
  Reply
Deb Cooper says

October 18, 2019 at 9:38 AM

I have just updated my iPhone 6s to iOS 13 this morning, and now I cannot use WiFi calling.

I am on the 3 networks and rely on WiFi calling as my mobile signal is usually very poor and I can’t use my phone.

What has happened with this new update that could be causing this, and how can I fix it? Can anybody help?

Reply
Manuel says

October 18, 2019 at 7:26 AM

“Remind me when messaging” does not appear as an option in Reminders. This is true both for my iPad and my iPhone.

Reply
lost says

October 18, 2019 at 4:13 AM

Prior to upgrading to iPadIOS13, it was possible to place the cursor anywhere in a word to edit; – now when we try to make a correction to a word, the WHOLE word get’s selected, and we have to write the whole word correctly!

Reply
David says

October 18, 2019 at 1:02 AM

Since upgrading to iPadOS, I have not been able to save file attachments from emails to Files.

I choose “Share”, and Save to Files, but receive an error message: “Operation not permitted”

Reply
Kevin says

October 17, 2019 at 8:30 AM

Since I updated to IOS13 the Music App seems to have a mind of its own.

With all apps closed…after five minutes of idle time, the Music App kicks off and starts playing a random song.

I did NOT have this problem in IOS12.

Turning things off in the Cellular Data settings ( such as is suggested to shut down autoplay for entering your car) did not work.

I do keep my wired earphones in while sitting at my desk…so this is very distracting. How can I control the music app?

Thanks
-Kevin

Reply
Kathy says

October 16, 2019 at 5:23 PM

99% of my iBooks PDFs are gone. I’ve gone through all the tips: toggles, restarts offloads et al to no avail. Ipad

Reply
Kathy says

October 16, 2019 at 5:22 PM

99% of my iBooks PDFs are gone. I’ve gone through all the tips: toggles, restarts offloads et al to no avail.

Reply
- angel says
  
  January 12, 2020 at 6:25 AM
  
  i have the same issue 99% of my library. What is the point go having an iPad with books on it. APPLE PLEASE FIX THE SYNCING ISSUE BETWEEN BOOKS AND IPAD.
  
  Reply
William says

October 16, 2019 at 4:36 PM

Safari is flaky on my iPad Pro 10.5” running 13.1.3. It won’t load some pages at all unless I quit the app then reopen. Some pages don’t load properly.

My iPad can’t backup anything to iCloud except contacts and photo’s. I didn’t want photos backed up anyway it did it by itself. I’ve deleted the photos but It now won’t backup notes which I have set to backup.

iOS 13 deleted all my contacts from my iPad and the cloud and I had to restore from a flash drive.

Selecting an insertion point in text is often impossible, you have to delete any mistakes in typing and start again.

I could go on like songs missing from playlists and the usual books missing etc.

Reply
Viv says

October 16, 2019 at 4:04 PM

Since the latest update was installed on my iPad Pro I’ve found when using it keeps pinging as if I’m putting it on charge and draining the battery a bit very irritating is there a quick fix or is it something I will have to put up with till they do an update to sort it funny it doesn’t seem to be happening on my iPhone 10 max … any help appreciated anyone else got this problem

Reply
- Elizabeth Jones says
  
  October 17, 2019 at 9:55 AM
  
  Hi Viv,
  
  This problem happens when you use a cable or charger (or both) that is not MFI (Made for iPad) certified.
  
  Try using an Apple-branded cable/charger and see if the problem resolves.
  
  Reply
  - Viv says
    
    October 17, 2019 at 4:03 PM
    
    Hi …. I use only the Apple charging cable & plug that I git with the iPad , today it started telling me the Apple keyboard was not compatible annoyed spoke to Apple whereby iPad was deleted of everything and reset up with a ok download of latest update seemed at first sorted. But it seems to have started again frustrating
    
    Reply
Jane says

October 15, 2019 at 2:02 PM

I have an iPad mini, lost the option icon in emails therefore I can’t print an email since upgrading to 13.1.3.

Are there any solutions?

Reply
- Elizabeth Jones says
  
  October 16, 2019 at 8:50 AM
  
  Hi Jane,
  
  Find the print option in the shared sheet actions list–it’s the list of items below the two rows of icons–print is usually at the bottom of this actions list, so you need to scroll down to see it.
  
  Liz
  
  Reply
John Leong says

October 15, 2019 at 2:16 AM

Every since I have upgraded my iPad to 13.1.2, I cannot do “reply all” for my email. “Reply” and “forward” work but “reply all” does not. When I hit the up arrow to send, it just exit the email program and bring me to the home screen with all the app icons 🙁

Reply
- John Leong says
  
  October 15, 2019 at 11:45 PM
  
  Looks like the problem has been fixed.
  
  Reply
Ellen Hasness says

October 14, 2019 at 10:42 AM

Hey Dan…since I updated to 13, the bluetooth in our Polk Ultramarine sound system won’t connect to my phone anymore and also my Oticon hearing aids will only connect to one side!

Both seem to be bluetooth problems.

Any ideas on what the deal is?

Thanks.

Reply
- Elizabeth Jones says
  
  October 15, 2019 at 11:03 AM
  
  HI Ellen,
  
  Have you unpaired and repaired these devices?
  
  I also see they have their own app for the Ultramarine system–have you installed this app and tried it? It’s not yet updated for iOS 13, but it might still help.
  
  It’s a good idea to reach out to their support team for assistance, as it’s likely a compatibility problem on their end rather than Apple’s.
  
  Reply
Reynaldo Ruiz Flores says

October 14, 2019 at 7:58 AM

Missing names in entering calls? Already try restart,, deactivating contact for iCloud & accounts. editing contacts to force reconstruction. the only thing that fixed by individual name is entering the number in 10 digits. Mexico experience with many users. any other suggestions.

Reply
Axel says

October 13, 2019 at 2:32 PM

Since the update google earth has lost all my places. I tried to re import the kml files, but the kml files are not recognised anymore.

Please help

Axel

Reply
Farzana Afroz says

October 13, 2019 at 12:20 PM

I’m using iPad prom12.9 3rd gen.
Today suddenly I notice my volume up button is not working, for 1 hour I have waited and then master reset it, thinking of problem will be solved, then after rebooting; I find out power button, volume up-down nothing works, I restart the iPad again, volume down and power button is working but volume up is still not working. Is this some kind of iOS 13 glitch? I’m on the latest version of update, any solution for me? I still have 8 months of warranty, if I take it to Apple authorised reseller the shop I purchased from; will they replace it?

Reply
- Elizabeth Jones says
  
  October 13, 2019 at 5:19 PM
  
  Hi Farzana,
  
  Since you still are under Apple Care, contact Apple Support. They will repair or replace your device.
  
  Reply
Judi Sericolo says

October 13, 2019 at 6:18 AM

After this update, I have no sound for incoming texts, calls, Facetime, etc. No sound on Facetime but get connection otherwise. Can call out but only get incoming sound on SPEAKER. The other person can hear
me no matter which method is used. I’ve done all the usual checks.

Reply
Bev says

October 11, 2019 at 10:36 PM

I cannot download the ipadOS 13.1.2 update on my iPad mini 5 due to the fact that the settings icon keeps spooling & has been for the last 4 days. The resume download button is grayed out…please help. Thanks

Reply
- Elizabeth Jones says
  
  October 12, 2019 at 7:15 AM
  
  Hi Bev,
  
  Do you have access to a computer (Windows or Mac with macOS Mojave and below) with iTunes installed on it or a Mac with macOS Catalina?
  
  We highly recommend you try updating using iTunes/Finder as it is a much more stable update than over-the-air.
  
  Reply
Helen says

October 11, 2019 at 7:35 PM

I am trying to find out how to download Memoji that comes with IOS13–the animoji icon (monkey’s face) didn’t show up on the bar when I downloaded iOS 13.

I looked at the Apple store and they don’t have it there. Any suggestions on how I can download it.

Thanks for your help.

Reply
- Elizabeth Jones says
  
  October 12, 2019 at 7:09 AM
  
  Hi Helen,
  
  Sorry that you have trouble with the new Memoji stickers feature on iOS 13 and iPadOS.
  
  Let’s see if that option is just not showing up.
  
  1) Open Messages app
  
  2) Open a message or start a new one
  
  3) Tap and swipe in the app drawer all the way to the right until you see the three-dot More button (…)
  
  4) Tap that More button
  
  5) Tap Edit
  
  6) Scroll down the list of More Apps and see if you find the Memoji Stickers app and/or the Animoji app
  
  7) Tap the green plus sign (+) to add this app to your app tray’s favorites
  
  I hope that works for you. If not, let us know what model of iPhone/iPad/iPod Touch you use.
  
  Thanks,
  
  Liz
  
  Reply
  - Helen says
    
    October 12, 2019 at 7:03 PM
    
    I tried that and it just doesn’t appear anyplace. I have iPad Air 2
    That little icon just doesn’t show up on the bar and when I go to more and edit, it’s not there
    Thanks for trying to help me.
    
    Reply
    - Elizabeth Jones says
      
      October 13, 2019 at 7:17 AM
      
      HI Helen,
      
      Let’s try one more thing.
      
      First, close the Message app by double-pressing the Home Button and swiping the Message App preview tile off the top of your screen.
      
      Then, turn off Screen Time completely. Go to Settings > Screen Time > and turn it off.
      
      Next, go to Settings > Apple ID > iCloud and make sure Messages is toggled on.
      
      Finally, restart your device.
      
      After restarting, open the Messages app and go through the steps again to see if we can locate the memoji sticker button.
      
      If it still doesn’t appear, call Apple Support–we can’t find an official list of supported devices from Apple so it’s possible that the iPad Air 2 doesn’t support this feature. According to Apple “you can create a Memoji sticker on any device with iOS 13 or iPadOS” so it should work.
      
      However, some third-party sites say that this feature only works on devices with the A9 chip or greater–the iPad Air 2 has the A8x chip–so it’s best to check this with Apple.
      
      Reply
Leen Mosley says

October 11, 2019 at 7:16 PM

This update was not ready!
Where is the search function on right swipe now please?
That shortcut to find apps is necessary.
Thanks!

Reply
- Elizabeth Jones says
  
  October 12, 2019 at 6:55 AM
  
  Hi Leen,
  
  Sorry that you are unhappy with the update.
  
  For searching, swipe down from the middle of your iPhone’s screen and then type in your query.
  
  Reply
  - Leonie says
    
    December 10, 2019 at 4:14 AM
    
    on ipad w. ios 3.13.1 its very difficult to activate the search bar by swiping from the middle of the home scr
    BAD BAD BAD. Pls resurrect Steve to fix the co.
    
    Reply
Tammy says

October 10, 2019 at 8:41 PM

My phone updated to 13.1.2 and now I am having numerous problems.

I am having the email “No sender” problem, but everything I read says it was corrected in 13.1.1?

I didn’t have issues until 13.1.2.

I followed directions to turn off the mail account, restart, and turn mail account back on. Nothing!!!

Additionally, now my AOL emails don’t show under the “All inboxes”, but do show in the individual AOL inbox.

While the AOL emails don’t show in the “all inboxes” the count does.

Reply
Barbara says

October 10, 2019 at 6:34 PM

Since installing The latest update, I am unable to do a couple of things.

One, I used to be able to look at all the pictures that I’ve sent via text click on info look at pictures, hold down on one and it would give me the option to select as many as I wanted at once to delete.

Two, I am no longer able to save a website by clicking save to home screen as that option is no longer available.

Third, since installing the update it seems to have problems locating my contact via voice while driving, I need to actually physically go into my contacts and click on a phone number versus verbally asking for it.

Looking forward to any insights on resolving these issues.

Reply
- Elizabeth Jones says
  
  October 11, 2019 at 9:09 AM
  
  Hi Barbara,
  
  At this time, Apple removed the feature to select multiple images in the info panel of a message. We hope this feature returns in a future update.
  
  To save websites to your home screen, tap the share button and scroll down to the list of actions, past the rows of app icons. See this article for more information on iOS 13 and iPadOS share sheet: Create favorite actions in the Share Sheet with iOS 13 & iPadOS
  
  Reply
  - Barbara Nagle says
    
    October 11, 2019 at 4:08 PM
    
    Thank you Elizabeth so much for your quick answer. Very unexpected and appreciated.
    
    Reply
Deb says

October 10, 2019 at 4:17 PM

When I go to messages I used to have a map of where the person was… mine is completely gone. I checked with my husband and his looks the same as before with a map at the very top… I don’t even have a “black spot” for it. Did I do something to make that go away? Doesn’t seem like it should be my issue when he can see me on his map… ‍♀️

Reply
Michael Graubart says

October 10, 2019 at 7:43 AM

I have updated to iOS 13.1.2. Here is another Reminders problem: Reminders set to repeat monthly, daily , hourly sound a notification at the first set date and time, but do not repeat.

I read somewhere that turning Reminders off and on again in the phone’s Settings > iCloud might fix this, but it has not fixed it in my case.

Reply
- Elizabeth Jones says
  
  October 10, 2019 at 8:03 AM
  
  Hi Michael,
  
  There is an acknowledged problem with repeat alerts in iOS 13 & iPadOS. Apple is working on a fix for a future update.
  
  Liz
  
  Reply
Liz Bishop says

October 10, 2019 at 6:02 AM

A feature I need disappeared after 13 installed itself: printing emails or attachments or photos from my iphone to my airprinter – Cannon MX490 – that worked fine up to a day ago… I need this function for my work – please help!

Reply
- Elizabeth Jones says
  
  October 10, 2019 at 7:40 AM
  
  HI Liz,
  
  You find the Print function in the actions list inside your share sheet. You need to scroll past the two rows of icons to get to this list–you should then see the Print function somewhere in that actions list.
  
  See this article How to print from your iPhone in iOS 13 & your iPad with iPadOS for more instructions.
  
  Liz
  
  Reply
Kim stingley says

October 10, 2019 at 4:53 AM

I just updated my phone overnight and now not a single app or icon is working on my phone. Everything is blank including my phone icon and my messages icon. No google or anything

Reply
- Elizabeth Jones says
  
  October 10, 2019 at 7:33 AM
  
  Hi Kim.
  
  Do you see a black screen or can you use menus like Settings to navigate?
  
  Reply
Danny Barnes says

October 9, 2019 at 6:37 PM

Since upgrading to iOS 13.1.2 last night, the mail app is borked.

When I open an email and then try to delete it, it goes through the motions and then shows me the same email again.

I delete it three more times and then it shows me the next one.

Then after I delete that one three times, instead of showing me the next email it goes back to the previous email that it supposedly deleted.

When I give up and go back to the inbox, all the emails I thought I deleted still show up as unread.

When I delete them from there using either the swipe&delete method or the multiple selection method, a few minutes later some or all of my emails have returned to the inbox as unread.

This happens whether I use “all inboxes” or I go into the individual account inboxes.

Reply
Memory says

October 9, 2019 at 1:26 PM

I have the beta version on my iPhone 6s and after installing 13.2 my podcasts app won’t stay open.

When I open it, it brings up my podcasts and shows the one I’m currently listening to but shuts down immediately.

It still shows as open when I double-click the home button but when I press that to reopen the app it loads my data and immediately shuts down again.

Really frustrating because I use that app daily

Reply
- Elizabeth Jones says
  
  October 10, 2019 at 6:52 AM
  
  HI Memory,
  
  Sorry that Podcasts app isn’t working for you. Unfortunately, that happens with beta version. Please submit a bug report using the feedback app that’s automatically installed with all beta iOS and iPadOS versions.
  
  Liz
  
  Reply
Claudia Urdinola says

October 9, 2019 at 8:17 AM

My iphone Xs updated automatically last night to version 13.1.2 since then I am unable to open WhatsApp, it blinks and takes me out of the app.

It is very upsetting to me because I constantly use WhatsApp to communicate with my family in Colombia.

I already offload the app, load it again and the problem remains.

Also when I open the App store to upload the app again it doesn’t let me open the app from the App Store, i8t just blinks and takes me out of the app store.

Please help .. I already try Turn on and off the phone and it doesn’t work.

Reply
- Elizabeth Jones says
  
  October 9, 2019 at 11:39 AM
  
  Hi Claudia,
  
  It sounds like a bug with WhatsApp, likely related to your unexpected update last night. Contact the WhatsApp development and support team and submit a bug report to them. An update to the app should fix the issue for you, when released.
  
  Reply
D Stokely says

October 9, 2019 at 3:29 AM

I’m having numerous problems. It seems this update has made things more difficult instead of simpler.
Where did the “delete all button“ in my mail go?
I’m having a more difficult time trying to flag & unflag mail. What happened to the little flag you could simply touch to flag or unflag??
Is there a way to turn off swipe; I prefer not to use as I accidentally swipe a lot.
I liked it better when you could go into settings & set the font for the entire ipad as some fonts are easier on the eyes. It’s totally gone there instead of giving us a choice.
With each update my detachable keyboard has more & more difficulty detecting when attached.
The pop up menu when rearranging is nice but adds an additional step in rearranging. They need to leave touch to rearrange the same. Find another easy way to access the app menu.
Also, since my ipad is newer than my iPhone features are no longer the same on each which means more problems. Why can’t they allow the update on all products. Not everyone can afford new devices as often as they like.

Reply
Dragos says

October 8, 2019 at 3:48 PM

Before ios 13 when I would use 3d touch (now haptic touch ) on calls icon a few options would appear and under them my favorites tab with my contacts I set up there.

Now when I do the same the favourites tab are empty even though I have them there when I open the calls app.

They don’t show in the Widget page either where the message “Unable to Load” appears.

Hope someone can tell me what to do because I can’t fine an answer or any kind of topic about this anywhere.

Thank you!

Reply
- Elizabeth Jones says
  
  October 9, 2019 at 12:24 PM
  
  HI Dragos,
  
  Sorry, your phone app isn’t working like it used to with 3D Touch. Even with haptic touch, you should get your favorites as an option and the widget should still appear on-screen.
  
  1) Update to the latest iOS version (13.1.2 at this moment)
  
  2) Close the Phone app
  1. On an iPhone or an iPad with no home button from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen
  2. On an iDevice with a home button, double-click the Home button and swipe right or left to find the app that you want to close
  3. Swipe right or left to locate the app you want to close
  4. Swipe up on the app’s preview to close it
  
  3) Restart the device by shutting it down (Settings > General > Shur Down) then wait for a few minutes before powering back up.
  
  4) Make sure you don’t have any restrictions (or temporarily turn them off) in Screen Time
  
  5) Try removing and adding your Favorites widget using the Widget edit pane
  
  Reply
  - Dragos says
    
    October 10, 2019 at 12:06 PM
    
    Tryed all of them. None worked. Favourites still missing. If you got any other suggestion please share! Thank you!
    
    Reply
Helen says

October 8, 2019 at 12:12 PM

I have iPad Air 2 and I installed IOS 13, the Memoji screen came up but I thought I could set it up later, after update was installed I can’t find where to go to install the Memoji. When it installed the Memoji icon doesn’t show up on my keyboard. Any suggestions on how I could get to install it?
Thank you.

Reply
- Elizabeth Jones says
  
  October 9, 2019 at 10:53 AM
  
  Hi Helen,
  
  Open Messages and tap the animoji icon (monkey’s face) then swipe right and tap the Plus sign–you should be able to then design your own memoji!
  
  Reply
C wall says

October 8, 2019 at 10:23 AM

I have an iPhone 6s and drop downs on web sites have stopped working. Works on all other devices not apple related. I have updated to the latest.

Reply
C wall says

October 8, 2019 at 10:12 AM

Drop downs not working on web page. Works on all other devices not apple related.

Reply
Harold says

October 8, 2019 at 7:26 AM

8.6 Slide Over is blurry in iPadOS
I experience this issue and it is only temporarily fixed by a normal restart. It reoccurs many times per day, requiring frequent iPad restarts.

A second bug occurs when swiping an app in Slide Over off screen (to the right). The app stops partially off screen (in some incorrect position) and hangs there.
A restart does not solve this issue.

I have iPad Pro 12.9 (second generation, 2017).

Reply
- Harold says
  
  October 8, 2019 at 11:42 AM
  
  Wow! I turned off zoom in accessibility settings and it seems to have resolved both issues entirely!
  
  Reply
- Harold says
  
  October 9, 2019 at 12:24 PM
  
  Turns out, problems are not resolved entirely but turning off zoom in accessibility settings helps alot!
  
  Reply
Linda McGeorge says

October 8, 2019 at 4:00 AM

I can no longer find the print icon when attempting to print documents from NI Work track app. Need help immediately. Thank you

Reply
- Elizabeth Jones says
  
  October 8, 2019 at 8:47 AM
  
  Hi Linda.
  
  The print option is in your share sheet, just below the rows of app icons in the actions list.
  
  See more info in this article: How to Print from your iPhone in iOS 13
  
  Reply
Dianne Greene says

October 7, 2019 at 9:00 PM

Ever since the upgrade, I am unable open up secure attachment sent through email, I log in with password and it asks “Leave May and open this link?” and when I click open it says “No message was submitted with this request. If you are trying to read a message using a mobile device, then most likely your device does not support submitting message data from an email attachment.” I have never had this issue before.
Any suggestions?

Reply
Les says

October 7, 2019 at 4:31 PM

Since I have download IOS 13, one of my email accounts in mail app “sent” is missing. Any suggestions?

Reply
- Elizabeth Jones says
  
  October 8, 2019 at 7:22 AM
  
  Les,
  
  Have you tried removing and then adding back in that email account? Do so via Settings > Passwords & Accounts > Tap the account with the issue > choose Delete account.
  
  Then add it back in via Passwords & Accounts > Add Account
  
  Liz
  
  Reply
John h says

October 7, 2019 at 3:33 PM

Apple’s photo app doesn’t recognize sd card reader. When attached, it says no photos found. Spent 4 hrs with 3 different representatives and they had no solution.

Typically, i would use nikon’s snapbridge or Apple’s sd card reader and neither works. Just to make sure it was not the card, i used my old ipad and lightning sd card reader and it worked fine.

Needless to stray, very frustrating and no way to go back to the old ios/

Reply
Vaneta Harper says

October 7, 2019 at 2:48 PM

Great article, I do wish it had covered the issue I have after installing the new updates.

I activated ‘zoom’ as the icons were very small on the desktop.

Now everything is extremely large and I have no control of changing anything.

I have now been logged off the iPad, I can’t log in because the zoom is so tight I can’t see the entire keyboard to activate my password.

I have found no gestures that work/change the amount of zoom.

At the moment I am locked out with no chance of changing settings!

Reply
- Elizabeth Jones says
  
  October 7, 2019 at 3:21 PM
  Hi Vaneta,
  
  Oh my goodness! What a challenge.
  
  Can you try a three-finger double-tap on the screen to see if this zooms out?
  
  Also, see if you can get Siri to at least take you to your accessibility settings so you can try and navigate the screen or perform the three-finger double-tap again while in those settings.
  
  If you have access to iTunes or Finder app for macOS Catalina (doesn’t have to be your computer–any will do)
  Hopefully, one of these options works for you! Sorry, you had to experience this issue so early on iPadOS.
  Reply
Jim Medlock says

October 7, 2019 at 11:59 AM

I lost my saved favorites in Safari after the upgrade, any idea for a fix?

Reply
- Elizabeth Jones says
  
  October 7, 2019 at 2:33 PM
  
  Hi Jim,
  
  take a look at your iCloud settings for Safari and make sure it’s toggled on. If so, try toggling off, wait a bit, and toggle back on.
  
  Reply
  - Mimi says
    
    October 29, 2019 at 9:41 PM
    
    Help! All of my Safari tabs are gone. My 6S+ updated automatically and all my Safari tabs are deleted. The setting was changed by the update to “delete after one day” vs manually. I don’t do Cloud because I don’t trust apple. Forced updates!! and forced deletes!!! I want to quit apple!!!!!
    
    Reply
Christos Peterson says

October 7, 2019 at 10:08 AM

Very strange email issues happened with the latest iPad OS 13.1.2 update with Apple mail.
I have Spectrum which does not allow the use of Apple mail when away from my home. A person from the apple store explained this problem to me. Over the past two years I tried to send some Apple mail messages which didn’t get sent so I had to use Spectrum’s email which is terrible on the iPad.
Suddenly with the new update installed these 12 or so email attempts from the past two years suddenly showed up in my current email and were sent out to the recipient. VERY STRANGE! I received email replies from those who received them wondering whats up with the old emails. Maybe with the new update I can now use Apple mail away from home. Maybe????????

Reply
- Melissa says
  
  October 9, 2019 at 7:57 PM
  
  I had the same issue however, but they were emails related to my work outlook account that I thought had sent months ago. Made me look like an idiot replying to emails from months ago that apparently were stuck in limbo someplace.
  
  Reply
Nils says

October 6, 2019 at 8:55 AM

The “find on page” feature in Safari, which allowed one to search for specific text in a web page, has disappeared. It will be sadly missed.

Reply
Rae says

October 4, 2019 at 8:06 AM

Problems copying and pasting into notes

Copying URL is more difficult
Copying web pages into notes is more difficult
Doesn’t recognize some websites download commands And will download an unreadable copy On screen copy and save image with one touch is not available
Missing search function on right swipe

Changed picture edit mode moved the straightener to the side making it harder to adjust image.

Reply
Larry Silver says

October 4, 2019 at 5:54 AM

Books from project Gutenberg or internet archive no longer download to ipad after installing ios13.1

Reply
diana says

October 3, 2019 at 10:38 PM

Moving pictures taken with the new ios 13.1.2 into a folder / album you’ve created isn’t available – the function is missing. What happened? it was so easy to select, and then move into album.

Reply
- Elizabeth Jones says
  
  October 5, 2019 at 12:24 PM
  
  Hi Diana,
  
  Move photos using the share button and then choose to Add to Album from the list of options below the rows of icon actions.
  
  Reply
Steve A says

October 3, 2019 at 3:25 PM

Hi, I have an iPad 2017 which appears to be working fine since the update, except for one thing: I can no longer access my Nikon D90 using the Apple Camera Connector.

I use that all the time and it was working ok until the update.

Now when I connect the camera and turn it on, nothing happens (it used to initiate the import function).

The new and improved file app doesn’t see it and there is no error message.

I have upgraded to iPadOS13.1.2.

I have restarted the iPad and camera multiple times. I have checked both cables.

The same cables work fine with another iPad running the previous version of IOS, and I have been able to connect my iPad to other devices (e.g. a piano keyboard) using the camera connector, so I know all cables are healthy.

Any suggestions?

Steve

Reply
- Steve says
  
  October 3, 2019 at 3:55 PM
  
  Solved. The import function no longer starts automatically. I needed to go into the Photos app and click on the import button. It took a while but eventually started the process.
  
  Reply
- Elizabeth Jones says
  
  October 5, 2019 at 12:19 PM
  
  Hi Steve,
  
  Try importing your Photos using the Photos App.
  
  Open the Photos app, tap the Albums tab at the bottom, scroll down and choose Imports. Wait for your iPad to recognize your camera and then import your photos.
  
  Liz
  
  Reply
Jessica Allen says

October 3, 2019 at 1:40 PM

Hi, I recently updated to IOS 13 on my iPhone 7.

Since the update, I have noticed that some apps are quitting if the screen locks.

Specifically Dreamtalk recorder and Google News.

I use dreamtalk recorder regularly, and it has always recorded whilst the screen is locked.

But as soon as I lock the screen, the app immediately closes.

I use voiceover so I tried using the app with it turned off, in case it conflicted, but the same thing happens.

I downloaded IOS 13.1.2 but the problem is still happening.

I’ve tried reinstalling the app, it’s an app I paid for so luckily it let me reinstall it for free.

I’ve tried everything it says online but it doesn’t fix it.

Dreamtalk recorder hasn’t updated for two years, but it was fine until the update.

But because it’s a week later, I think it’s too late to go back because it’s backed up since then.

Please, can you help? it’s the same whether the phone is charging or not, I have it on do not disturb when I use the app.

I’ve had to resort to completely disabling auto-lock so that I can run the app, but this means my phone is unlocked all night.

Thanks for your help.

Reply
tara says

October 3, 2019 at 5:49 AM

The new Find My Friends is horrible. The refresh button is no longer there and you can not get a notification of someone leaving without the person getting notified. Hate this new install

Reply
Nils says

October 3, 2019 at 5:22 AM

On the iPad, Safari no longer has an “X” in the search window to delete the whole line of text, meaning you now have to do multiple backspaces. Why introduce new systems which are less convenient than what they replace?

Reply
Tim Lyons says

October 3, 2019 at 12:50 AM

You didn’t test it, Apple! Requiring Mail users to delete and reinstall their accounts is an arrogant response, frankly – you should have tested it and fixed their problem before you’re breathless rush to issue this release. 0/10

Reply
John Hague says

October 3, 2019 at 12:37 AM

iPhone 8 updated to 13.1.2: which as rendered it useless, can’t hold charge, open an app for a few moments battery charge runs straight down and closes down, can’t start back up unless it is on charge, answer a call it shuts down, it has lost 20% of charge in the time it took to write this. hoping for a major update soon.

Reply
Phung Ly says

October 2, 2019 at 10:22 PM

I have big issues with my iPad Air 2. It stops working now: no wifi connection except my school wifi, can’t access to iTunes, frozen apps, can’t download apps, verified account passwords (iCoud, Apple ID,…) It takes a long time for responding to these apps. In addition, for some working apps like Youtube, Fb, Drive… they always require sign in every single time when I reopen them. Now, I do not know how to fix them. I tried to reset my iPad, reset wifi but it did not work.

Reply
Marsha says

October 2, 2019 at 7:02 PM

Major issues on iPad with all the updates. It will just start opening different apps randomly, email keeps scrolling back to the first one, sometimes when typing it just starts typing a bunch of letters, and unable to delete apps.

Reply
Craig Reynolds says

October 2, 2019 at 4:19 PM

I cannot get an app to stay where I put it no matter what I do. This is on a 6S Plus.

Reply
Nils says

October 2, 2019 at 6:13 AM

1. Mail app doesn’t refresh and the only way to get new emails is to shut down the app by swiping it off from the home screen.
2. Cursor placement is dodgy and the cursor doesn’t snap to the start of a word in many situations, rather it just sort of floats around. worse in some apps than others.
3. Saving web pages as PDFs to Files is hit and miss now. Often doesn’t work and takes forever.
I upgraded from the final iOS 12 release to iOS 13.1.2 on an iPad Air2.

Reply
Catherine banks says

October 2, 2019 at 2:12 AM

Since the update to 13.1.1 on both iPad Pro and iPad Air I can no longer switch between my Gmail accounts, all other buttons showing under manage my other email accounts, other than one, which I used to swipe across to change, are now greyed out and don’t work.

I can get round by going into managing your google account but this takes ages when you have several email accounts.

Is there a quick fix? Thanks

Reply
Ben Meyer says

October 1, 2019 at 9:38 PM

I am running the new iPad OS on iPad Air 2, and it’s real buggy. After much patience and many attempts, I am now logged on to home Wifi and have signed into iCloud. However, most of the apps on my iPad fail to start (app start up screen comes up, then immediately crashes).

Reply
Harold says

October 1, 2019 at 12:54 PM

Find My is hit or miss on finding someone’s location and when it does it takes several minutes. Had no trouble before ios13.

Reply
Jackie Newman says

October 1, 2019 at 4:27 AM

After updating to iOS 13.1.1, downloading epubs from the fanfiction website archive of our own prompts Safari to ask if I want to download.

I say yes, then it opens the epub file in books, which is NOT what I want. I hate that app.

I prefer Overdrive and have used it for years.

How an I circumvent Apple loading the epub into books? Nothing I’ve tried so far seems to work.

This happens even if I donwload an ePub file form within the Overdrive App! I don’t see any setting or any way to get control back in my hands.

Reply
- Elizabeth Jones says
  
  October 1, 2019 at 10:02 AM
  
  Hi Jackie,
  
  Use the Files app to manage your ePub downloads.
  
  Open the Files App
  
  Open the Downloads folder
  
  Tap the Select button
  
  Tap the ePub you want to open
  
  Tap the share button
  
  In the second row of app icons, swipe all the way right and choose the More Button
  
  Scroll the list for Open in Overdrive (you only see this option when overdrive is installed on your device)
  
  That should do the trick!
  
  Reply
Marc says

September 29, 2019 at 3:57 PM

In Find My: Friends, what happened to the refresh friends position button? Now, when my friends icon floats off the map I see no way to refresh their position so they get re-centered on the map again.

This is a tragic loss of functionality. Am I missing it? Or is it really gone?

How can you eliminate that piece of functionality?
The app is virtually useless without it.

Reply
Jaber says

September 29, 2019 at 2:44 PM

I tried to update my iphone 6s using iTunes and it failed, worst than that it couldn’t startup. after several tries it forced me to restore it to its factory setting and update it to iOS 13.1.1 . Once done, I couldn’t restore my last backup file from itunes. The only error message I got was “An error occured”.
The only thing I noticed on my phone before I performed the upgrade is that there was not a lot of free storage space on it.
Could someone help please.

Reply
Zhen says

September 29, 2019 at 10:50 AM

Hi for Slide over being Blurry (8.6) a normal force restart solves it

Reply
Tonya says

September 27, 2019 at 7:36 AM

CarPlay started cutting out after IOS 13, 2019 Accord. Call Apple support they did all the troubleshooting and Smitty night to get the engineers.

Reply
Kristalsoldier says

September 26, 2019 at 8:09 PM

On iPadOS using my IPP 10.5 Pro, how can I save a PDF/ ePub directly into OneDrive?

On 12.xx, I would download the file on Safari and then chose to save to OneDrive.

On iPadOS, Safari defaults to iCloud.

When I go to Settings to change the download destination in Safari, there are a few options, including OneDrive, Dropbox, etc., but they are all greyed out.

Only iCloud is active. I don’t use iCloud. So, how do I save my files to OneDrive?

Thanks

Reply
- Dan Helyer says
  
  September 30, 2019 at 1:07 AM
  
  Hey, open the OneDrive app on your device and make sure it’s signed in okay. Then open the Files app and make sure you can access OneDrive through it (your Safari downloads are sent to OneDrive the Files app). Restart your device. Now go back to Settings > Safari > Downloads. Hopefully that helps, let us know!
  
  Reply
Blanca says

September 25, 2019 at 9:21 PM

I am not able to print from iPhone after update, I can’t see my print option anymore.

Reply
- Elizabeth Jones says
  
  September 26, 2019 at 9:37 AM
  
  Hi Blanca,
  
  Please see the tips in this articleHow to Print from your iPhone in iOS 13
  
  Reply
Lynn says

September 25, 2019 at 7:10 PM

I updated my iPhone 8 Plus today to iOS 13 and I am sending messages as text messages instead of an iMessage. How do I fix this?

Reply
- Dan Helyer says
  
  September 30, 2019 at 1:05 AM
  
  Hey Lynn, if you haven’t already, go to Settings > Messages and turn on iMessage. Make sure the person your texting also has an Apple device with iMessages turned on. Let us know if this helps!
  
  Reply
Steve says

September 25, 2019 at 3:43 PM

I have over 50000 photos on icloud. I have icloud syncing on. After install of 13.1, only 12000 photos are showing up in the photos app.

Reply
- Dan Helyer says
  
  September 30, 2019 at 1:04 AM
  
  Hey Steve, it can take a few days for your photos to restore after upgrading or changing devices. Keep your device plugged in to power and connected to Wi-Fi. If they don’t turn up after a couple of days, take a look on iCloud.com to see what’s on there, anything on the website will eventually make its way to your device.
  
  Reply
Mike says

September 25, 2019 at 8:36 AM

I have an iPad Air 2 128GB with about 60GB free at the time of update, just updated to iPadOS.

After the update, every app takes 5 minutes to become responsive.

Then I get one screen tap every 5 minutes, like the screen locks for that full amount of time.

This is on every app, including settings.

So far it has been impossible to do anything as 4 taps takes at least 20 minutIs and then when i finally get to where I need to be, the app I’m in just crashes and I have to start over, or the option I want, like “Erase All Content and Settings” will not engage.

It just lights up when I tap it and nothing ever happens.

Is there a way to force a factory reset with just a hardware button combo?

When I try to do the factory reset via the settings screen, it takes 20 minutes to get to the option to erase all content, then the option does nothing. I tap it, it lights up with my tap, and…no response.

I have now spent 3 hours trying to get anything to work.

Other details: The iPad will not connect to wifi, and will not allow access from iTunes either.

It takes the ipad to long to respond to itunes so it always times out and nothing ever happens when attempting to connect to wifi.

Reply
- Elizabeth Jones says
  
  September 25, 2019 at 10:30 AM
  
  Hi Mike,
  
  We are really sorry to hear about all these issues with your iPad Air after updating to iPadOS. That’s terrible and frustrating to boot!
  
  You didn’t mention if you tried a forced restart or not–we assume you did but just in case you didn’t, try that.
  
  1) Hold both the power and home buttons together until you see an Apple Logo on the screen, then release
  
  If problems remain after the forced restart and you can’t access the setting to reset, your best bet is to use iTunes–it doesn’t have to be your computer. Anyone’s will do as long as it has the latest version of iTunes installed on it. You can even visit an Apple Store or Apple product seller (like Best Buy) and use one of their Macs with iTunes on it.
  
  See if iTunes recognizes your iPad and if so, use the Update button and see if it downloads the latest iPadOS onto your device or reinstalls it.
  
  If that’s not working, try Recovery Mode or if necessary DFU Mode.
  
  Good luck!
  
  Liz
  
  Reply
  - farzad says
    
    September 28, 2019 at 9:40 PM
    
    Hi
    how about wifi problems?
    i have these problems too
    
    Reply
    - Elizabeth Jones says
      
      September 29, 2019 at 8:16 AM
      
      Hi Farzad,
      
      If these happened just after updating your iOS or iPadOS, take a look at this article WiFi Dropping Out or Not Available After iOS Update, How-To Fix
      
      And in the problems article, take a look at this section.
      
      Reply
Patrick says

September 25, 2019 at 7:48 AM

Hi,

I have iPhone 11 pro max, previously I was using iPhone XS Max and I had a developer version of the ios 13 (legally paid).

After changing the phone (last FRI) I have a problem with visible sender name when I receive text/message.

Preview of the content is not visible until I unlock the phone, but the sender is.

No matter what settings in notification I use it’s always the same story.

I even erased all settings on my iPhone, but it also didn’t give me the desired result.

I was contacting apple support in that matter but they were quite hopeless. Any ideas on how to fix it?

Thanks a lot!

Reply
- Elizabeth Jones says
  
  September 25, 2019 at 10:20 AM
  
  Hi Patrick,
  
  Wow, that’s a weird one!
  
  You’ve done the right steps in looking at notification settings. Have you tried resetting all settings?
  
  It’s a bit drastic and requires you to reset any preferences for wallpapers, accessibility settings, and so forth. But it does remove any setting that might be causing the issue without needing to check through each and every menu and option.
  
  The only other thing I can think of is temporarily turning Siri & Search on for the Lock Screen (Settings > Siri > Suggestion on Lock Screen) and toggling all of Siri & Search options in Settings > Siri > Messages.
  
  Frankly, this shouldn’t impact it but it’s worth a try just to see if it’s causing the problem.
  
  We’ll keep an eye out for anything else too!
  
  Liz
  
  Reply
Debbie Anderson says

September 25, 2019 at 4:05 AM

Since updating my iPhone 6s Plus I can not send or receive messages or see any previous messages (which I did have a lot of).

There is an exclamation symbol above the message icon.

I can’t make any calls either (or receive any).

I can enter the number to call, but the green button doesn’t seem to be engaging.

WhatsApp and Messenger (only texting) come and goes.

Some other Apps won’t open.

My contacts list opens to show all the names, but the individual names won’t open.

I can still use the internet. Any ideas?

Reply
- Elizabeth Jones says
  
  September 25, 2019 at 10:08 AM
  
  Hi Debbie,
  
  It sounds like there might be an issue with your carrier settings and your iPhone 6S–because you can’t receive messages or make/receive calls.
  
  Shut down your iPhone, then pop out the SIM card and replace it in the tray–it might have unseated itself.
  
  Once the SIM is back in the device, power on the phone and see if your iPhone works normally.
  
  If still not working, check if there is a carrier update for your device by going to Settings > General > About and scroll down to the carrier and tap those settings to see if an update pops up.
  
  If there is no carrier update, contact them and request a new replacement SIM card.
  
  Reply
patrice says

September 25, 2019 at 3:13 AM

hi, I installed ios 13 on my iPad Pro today.

I’ve been using it all day and had set up a passcode when prompted after the download etc.

All good, and used the passcode a couple of times no problem.

I turned the passcode option off as I don’t need it at home.

However, there was a messenger glitch showing an unread message when there wasn’t so I turned the iPad off and on again, still didn’t fix the problem so I continued using all afternoon.

I turned it off again tonight and when I turned it on again, it was asking for my passcode.

It wouldn’t accept it and locked me out several times.

Is there some way around this so I don’t have to factory reset?

thanks.

Reply
- Elizabeth Jones says
  
  September 25, 2019 at 10:01 AM
  
  Hi Patrice,
  
  It might be using one of the default codes–0000, 1234, or 8888 for four-digit codes and 000000, 123456, or 888888 for 6 digit codes. See this article for more information: iPhone Passcode Required After iOS Update, Fix
  
  If you don’t know the passcode and none of those options work, your best bet is to restore the iPad to remove it.
  
  Hopefully, you have a backup of your iPad either on iCloud or through iTunes on a computer from a time before you set up that temporary passcode.
  
  Reply
Justin says

September 25, 2019 at 1:50 AM

Can’t get pinned widgets to work for iPad mini 4 on iPadOS 13.
The widget function works the same as for iOS 12…

Reply
- Elizabeth Jones says
  
  September 25, 2019 at 9:20 AM
  
  Hi Justin,
  
  Today View shows up in landscape mode but not in portrait mode–and it shows up on your Main home screen (the first one)–not any additional screens.
  
  If you are in landscape view, swipe all the way right to reach your main home screen. If you don’t see Today View there, open Settings > Display & Brightness and scroll down to Home Screen Layout. Tap the “More” option and toggle on Keep Today View on Home Screen–this toggle also appears at the top of your Widgets editing menu.
  
  Hope that helps,
  
  Liz
  
  Reply
  - Justin says
    
    September 25, 2019 at 7:25 PM
    
    Thanks! The last suggestion was the one… never thought to check the display & brightness settings.
    
    Reply
William Albert says

September 24, 2019 at 5:44 PM

I’ve an iPad Mini 4 & have just updated to iOS 13 & have researched & tried everything I could think of to get the swipe keyboard working (I updated my iPhone & it was working perfectly from the get-go. Any tips or suggestions, please?

Reply
- Elizabeth Jones says
  
  September 24, 2019 at 7:14 PM
  
  Hi William,
  
  The swipe keyboard only works on the smaller floating iPad keyboard–don’t ask us why!
  
  To access the floating keyboard, press the keyboard icon in the lower right corner of your iPad’s full-sized keyboard and choose Floating.
  
  If you don’t see this option go to Settings > General > Keyboard and turn on Slide on Floating Keyboard to Type.
  
  That should do the trick!
  
  Reply
Kevin says

September 24, 2019 at 12:10 PM

Used to be able to click a link on website to take a picture for work iOS 13 now brings up file choices only any ideas? iPad running IOS 12.4.1 still works correctly

Reply
- Dan Helyer says
  
  September 26, 2019 at 12:47 AM
  
  Hey Kevin, sorry I’m not sure I know what you mean.
  
  Are you talking about when you tap and hold on an image in Safari and save it to photos? If so, instead of getting a “Save Image” option, iOS 13 lets you “Add to Photos”. But both options do the same thing.
  
  Let us know if I didn’t understand you properly and we’ll try again!
  
  Reply
Thom says

September 23, 2019 at 7:40 AM

When I click a twitter link forwarded to me in iMessage, it gets stuck in Safari vs starting my Twitter App and loading the tweet.

In Safari, it’s https://mobile.twitter.com/THELINK (THELINK can be any varying link I was sent).

It stops at a Safari login screen, but will not let me progress.

In the past, the link would seamlessly take me into my Twitter App and load the Tweet.

How do I fix this?

Reply
- Dan Helyer says
  
  September 26, 2019 at 12:43 AM
  
  Hey Thom, sorry to hear about this. I’m not a Twitter user so haven’t come across this bug myself. On the off chance you haven’t done so already, I’d suggest the following basic troubleshooting steps:
  1. Update to iOS 13.1 and check for new updates to Twitter
  2. Delete the Twitter app
  3. Quit every app and restart your device
  4. Reinstall Twitter and sign in to it
  5. Try opening a new link in iMessage again.
  
  Hopefully that helps, let us know how you get on!
  
  Reply
birthe jensen says

September 23, 2019 at 1:09 AM

My e-mail account [email protected] has totally gone with the latest update.

The screen is totally blank.

And if I try to uninstall I get a message, that I have to create a new Apple-ID.

Do you have any suggestions?
Thanks in advance
Best regards
Birthe

Reply
- Elizabeth Jones says
  
  September 23, 2019 at 8:24 AM
  
  HI Birthe,
  
  Sorry to hear about your issues after the update.
  
  Are you not able to sign in with your Apple ID that’s associated with the Hotmail account or are you not seeing any email from that account in the Mail app?
  
  For Apple ID, try restarting the device and then sign in again with your Apple ID (the Hotmail one.)
  
  For Mail app issues, delete your that Hotmail email account from Settings > Passwords & Account > Tap the name of the account > Choose Delete Account. Restart. Then add that email back in via Settings > Passwords & Account > Add Account.
  
  If the problem is something else, please let us know.
  
  Screenshots are always a help–please send those to [email protected] along with the subject line Follow Up to Comment on Apple ID & Hotmail account
  
  Good luck,
  
  Liz
  
  Reply
Karl says

September 21, 2019 at 1:11 PM

What Apple Developer genius decided to get rid of all the options in replying to or forwarding emails at the bottom of the Mail app?

I mean we had 5 icon options in iOS 12–no we just have two (trash and reply)???

What’s up with that UX choice?

And who the heck missed that iOS 13 actually changes the positions of the reply and trash icons?

By instinct, I tapped on where the reply icon USED to be and have ended up trashing a bunch of emails.

Come on man! This is a kindergarten UX mistake from Apple!

Reply
Nancy says

September 21, 2019 at 9:34 AM

Since updating to ios13, my Footsteps app no longer works. I have Fottsteps and Footsteps lite. When I try to open them, it opens but doesn’t load. If I wait, it shuts down.

Reply
- Elizabeth Jones says
  
  September 21, 2019 at 9:45 AM
  
  Hi Nancy,
  
  It looks like the app developers have not yet released an update to the app to support iOS 13–it’s likely that an update is needed before the app works again.
  
  In the meantime, try closing all your open apps, restart your device, and then tap to open Footsteps again (with no other app open).
  
  Close an app
  1. On an iPhone or an iPad with no home button from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen
  2. On an iDevice with a home button, double-click the Home button and swipe right or left to find the app that you want to close
  3. Swipe right or left to locate the app you want to close
  4. Swipe up on the app’s preview to close it
  5. Repeat for all open or suspended apps
  
  Reply
  - Nancy says
    
    September 21, 2019 at 11:41 AM
    
    Since updating to ios13, my Footsteps app no longer works. I have Fottsteps and Footsteps lite. When I try to open them, it opens but doesn’t load. If I wait, it shuts down.
    
    I tried closing and restarting….did t work. Hopefully they’ll update the app soon, I use it everyday.
    
    Reply
Tommy says

September 19, 2019 at 5:12 PM

Slider bar on bottom of APP on iphone X does not function except on lock screen since IOS 13 update

Reply
- Dan Helyer says
  
  September 20, 2019 at 3:23 AM
  
  Hi Tommy! I’m really sorry to hear that, it sounds like a really frustrating problem and you aren’t the only one having it either. It looks like you need to wait for the next update from Apple for a permanent fix, iOS 13.1 should be coming out on the 24th. In the meantime, I suggest turning on AssistiveTouch for an on-screen Home button: Settings > Accessibility > AssistiveTouch.
  
  Reply
  - prashant says
    
    December 5, 2019 at 12:29 AM
    
    Hi, i have an iPhone 6S but it is having an issue. as soon as i updated my software to 13.2.3 suddenly the screen light got dimmed and phone turned off automatically. and its been almost 4 days the battery is not drained yet and also i tried to do hard reset but nothing happened .the phone is still off.
    please provide the relevant answer.
    
    Reply
    - Elizabeth Jones says
      
      December 5, 2019 at 10:01 AM
      
      Hi Prashant,
      
      If you have a computer or can borrow one, try connecting it to iTunes or the Finder app and see if it recognizes your iPhone.
      
      If so, perform a backup immediately and then follow the on-screen instructions to update your device.
      
      Reply

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