Is your iPhone, iPad, Mac, or other Apple Product not working or behaving as expected and you need to make an appointment at your local Apple Store? But can’t figure out how to do that? If so, we got you covered with these easy steps to help you set up an appointment at an Apple Store with those Apple Geniuses!
Unfortunately, Apple does not make this process easy! Instead of a simple call or pressing a button online, you need to jump through some hoops to actually make an appointment. So here we go!
Also, liquid or water damage is never covered–whether you have a warranty or not!
How do I make an appointment with the Apple Genius Bar?
Follow these steps to set-up an appointment with your local Apple Store and Apple Genius
Please note that some problems only let you receive support via phone support, chat sessions, or email.
Most hardware problems allow for live appointment support.
Drop By Your Local Apple Store
Despite what you may hear, you can indeed just drop by your local Apple Store and get a Genius to look at your device.
But the downside is you probably will need to wait anywhere from a short to a long time before an appointment slot becomes available. This all depends on how busy the store and Geniuses are–so be prepared and be patient if you decide to just stop by.
Another option is to make an appointment ahead of time. Do this from your iPhone or iPad using the Apple Support App, or make an appointment using a web browser on a computer or other device.
Make An Appointment With Apple via the Apple Support App (not available in all countries)
Download and install the Apple Support App on your device via the App Store if you don’t already have the app
Open the Apple Support App and make sure you are signed in with your Apple ID by checking the Account information
On the bottom menu, choose Get Support
All the devices associated with your Apple ID list, choose the device that’s having a problem
Apple shows the most common problems and solutions–tap on those if you want to learn more
To get to the appointments page, follow the on-screen steps to isolate your problem and look for the option Bring in for Repair
Tap Find Locations Now
Locations Services must be enabled for this to work–so allow it if not already allowed
Apple Support lists the closest providers to your current location and that store’s availability–tap on a provider to choose that location
Select the date and time you prefer
On the Summary page, review the appointment details and press Reserve to confirm it
To change date or time, select the back arrow and update
To check status, press the Account button in the bottom menu
Find appointments and Case ID information here as well as options to check your Apple Care Coverage and Warranty information and expiration dates
Make An Apple Store Genius Appointment Via a Web Browser
Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the original editorial direction of AppleToolBox. He is based out of Los Angeles, CA.
Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.
In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.
YOU have the WORST connect info I have ever seen? all i want is an appointment to select a new Mac, and why do i want an appointment because i would like someone’s undivided attention who can answer my questions. for $5000+ dollars I dont think that this is too much to ask. And to be honest if I didnt already have an IMAC you would not be my first stop for a new computer just because your web site is the pits.
my I pad is still charngeing but the Buttaey is as a red line it s build in every time get lower number and shut off and when you wait for it to come back on then its will say goes to back to lower number put its not going highder and still suit off can can you fix it for me its not stay on all the the time why it get me mad and up set with it I’m try ing to make it to say on all the time its not work ing with me so can you help me because my Beattary won’t get full why its do doing this that not normal for my I pad please help me from Sarah Blakley p.s please and thank you if you do find out please let me know ok
I am 79 years of age, have a iphone 7s and I am not technical savy. The phone is not backing up my information and I get a message not backed up because of poor network connection, sometimes it doesn’t ring when called but goes directly to the answering machine the screen does not stay lit please advise how I can get an appoint to resolve these problems. Thank You,Bettye Fowler
I received an iphone 11 as a Christmas gift. I am 84 years old and am not cell phone savvy. I would like to make an appointment at the White Plains, N.Y. store with an Apple genius to set up and show me how to use my new phone. Please advise me.
I really need some answers. I bought a series 4apply watch used, three years ago. I asked Apple at that time what to do to make sure it wasn’t stolen. I was told to make the seller pair it with his iPhone. The. Unpair it. Then pair it with my iPhone to make sure it was disconnected from his Apple account. If it paired with my iPhone it was Not Stolen. It worked! I followed everything. I paired it with my iPhone 6. I upgraded roan iPhone 8, it paired fine. I upgraded to an iPhone XS it paired fine. I just two weeks ago upgraded to iPhone 13 and it won’t pair. I took it to Apple store only for them to tell me my watch is STOLEN therefore it will not pair. SOMETHING WRONG WITH THIS. It is and has been paired to my account for 3 years!
So all they could do for me is sell me a new watch! SUSPICIOUS TO SAYTHE LEAST.
I think Apple can do better that this. SOMETHING IS WRONG please help me.
Need technical help w my iPhone. Tried making appointment for the Wayne, NJ store.
Way to difficult. Now I must go to the store just to make an appointment. This is the 3rd time I have had to go there for the same problem.
My phone is not acting as it should. I tried to update my iwatch and it’s having problems. My phone is automatically putting in wrong passwords into wrong accounts. Without me ever clicking in boxes. My watch is stuck on the Apple software circle. Even if I reset both the same is happening.
I have an iMac- all in one, all was going fine and the internet was lost- not accessible and
no icon to indicate a connection. Is this a software problem or does it need the attention of
a Mac Genius???
Hey my phone is broken i need repair
I need appointment if its possile please
I dont know how to make appointment and where to start please any thing you can help me please
I misplaced my Apple ID# and password. I can’t sign in my I phone to change the information. I need to speak with someone because I have my wife phone on his acct which is a LG and I don’t want to change the info on her acct.
I live in San Dimas Calif and I would like to make an appointment to see someone in an Apple store. I lost my icon on my I-phone and can’t figure out how to get it back. Need to be able to see the camera of my house activity fromADT on my phone.
I don’t have an IPhone, but want one. I tried searching online for an appointment link to visit in-store somewhere but found nothing. I live in south Minneapolis, Minnesota. I also want to purchase a hard drive.
My original Apple password is not accepted by my Iphone. I originally had this password for my IPAD.
I am wanting to sign up for some apps, but because it says that my password is invalid, I cannot do this.
I’m looking to buy the Apple 11 pro max phone and watch and just want to get worldwide unlocked and not activated and don’t know where or how to get them
I do not know how to even describe my problem on line and would like to make an appointment at the Dallas galleria at 5:00 pm today Jan 16. I am old and frustrated as I can not figure out how to do that. Can someone at Apple do that for me please? My problem will take 5 minutes max. They have either seen this and know how to fix it or not.
We’re sorry you are having issues with one of your Apple Devices. Unfortunately, we cannot set-up an appointment for you. Follow this link to set-up an appointment at your local Apple Store.
Hi, I have been going through the steps of making an appointment for tomorrow 14/4/2019 & not been successful. Could you book me in for tomorrow Sunday in the morning will be preferable.
It sounds like your iPhone may need a new battery–are you able to take a look at your battery health information? If you use iOS 12, go to Settings > Battery > Battery Health.
See what the Maximum Capacity is listed as a percentage and take a look at the message below Peak Performance Capability.
I have tried for an hour to make an appointment to buy Apple items at the 5th Ave.store tomorrow.
Can you do this for me
YOU have the WORST connect info I have ever seen? all i want is an appointment to select a new Mac, and why do i want an appointment because i would like someone’s undivided attention who can answer my questions. for $5000+ dollars I dont think that this is too much to ask. And to be honest if I didnt already have an IMAC you would not be my first stop for a new computer just because your web site is the pits.
Sincerely F.J.A. Payne
I cannot use my apple store or I tunes on my I phone 13 Pro Max I need an appointment to go to the store and fix my problem
Hi y’all,
I have a new IPAD and would like to make an appointment to come in so that you can make it works.
Im from 30506 area. Thanks
Connection.. said I’m not connected to a secure server when in car trying to do research… confused and need help!!!
my I pad is still charngeing but the Buttaey is as a red line it s build in every time get lower number and shut off and when you wait for it to come back on then its will say goes to back to lower number put its not going highder and still suit off can can you fix it for me its not stay on all the the time why it get me mad and up set with it I’m try ing to make it to say on all the time its not work ing with me so can you help me because my Beattary won’t get full why its do doing this that not normal for my I pad please help me from Sarah Blakley p.s please and thank you if you do find out please let me know ok
I am 79 years of age, have a iphone 7s and I am not technical savy. The phone is not backing up my information and I get a message not backed up because of poor network connection, sometimes it doesn’t ring when called but goes directly to the answering machine the screen does not stay lit please advise how I can get an appoint to resolve these problems. Thank You,Bettye Fowler
I received an iphone 11 as a Christmas gift. I am 84 years old and am not cell phone savvy. I would like to make an appointment at the White Plains, N.Y. store with an Apple genius to set up and show me how to use my new phone. Please advise me.
I would like to make an appointment in regarding my new iphone13. I would like to visit an apple store. Please advise. Thank you.
When I tap any character on the keyboard of my IPAD Mini, nothing happens. I can no longer compose
E-Mails or text messages.
I really need some answers. I bought a series 4apply watch used, three years ago. I asked Apple at that time what to do to make sure it wasn’t stolen. I was told to make the seller pair it with his iPhone. The. Unpair it. Then pair it with my iPhone to make sure it was disconnected from his Apple account. If it paired with my iPhone it was Not Stolen. It worked! I followed everything. I paired it with my iPhone 6. I upgraded roan iPhone 8, it paired fine. I upgraded to an iPhone XS it paired fine. I just two weeks ago upgraded to iPhone 13 and it won’t pair. I took it to Apple store only for them to tell me my watch is STOLEN therefore it will not pair. SOMETHING WRONG WITH THIS. It is and has been paired to my account for 3 years!
So all they could do for me is sell me a new watch! SUSPICIOUS TO SAYTHE LEAST.
I think Apple can do better that this. SOMETHING IS WRONG please help me.
I want to book an appointment in the store in Milton Keynes how do I do it
I am having problems getting connections with my I Phone 12
I’ve been trying to set up an appointment with the First Colony Store In Sugar Land Texas for Tuesday Nov. 2, 2021 without success.
Need technical help w my iPhone. Tried making appointment for the Wayne, NJ store.
Way to difficult. Now I must go to the store just to make an appointment. This is the 3rd time I have had to go there for the same problem.
My phone is not acting as it should. I tried to update my iwatch and it’s having problems. My phone is automatically putting in wrong passwords into wrong accounts. Without me ever clicking in boxes. My watch is stuck on the Apple software circle. Even if I reset both the same is happening.
My apple id comes up as an old email address. When I try to log on apple doesn’t recognise my id and or password.
fix the I pad
I have an iMac- all in one, all was going fine and the internet was lost- not accessible and
no icon to indicate a connection. Is this a software problem or does it need the attention of
a Mac Genius???
this site to request apple store appointment is worthless and takes you around in a circle
Hey my phone is broken i need repair
I need appointment if its possile please
I dont know how to make appointment and where to start please any thing you can help me please
Phone loses connection after talking on phone for a few minutes .The calling party can no longer hear me and then the phone goes dead .
I misplaced my Apple ID# and password. I can’t sign in my I phone to change the information. I need to speak with someone because I have my wife phone on his acct which is a LG and I don’t want to change the info on her acct.
I live in San Dimas Calif and I would like to make an appointment to see someone in an Apple store. I lost my icon on my I-phone and can’t figure out how to get it back. Need to be able to see the camera of my house activity fromADT on my phone.
Issues with Apple ID and passwords I phone is frozen apps not working my I phone is 10.
I don’t have an IPhone, but want one. I tried searching online for an appointment link to visit in-store somewhere but found nothing. I live in south Minneapolis, Minnesota. I also want to purchase a hard drive.
Thank you.
How do i make an appt at the Apple store in Roseville ? I want to purchase
I want an appointment, because I have to change phone glass.
Want to book shopping session for Friday or Saturday only options shown are today starting at 4:15.
dear madam
i want to book i appointment beceause i have a problem on my iphone is not working
Need an appointment for new iPhone in Huntington new york
My original Apple password is not accepted by my Iphone. I originally had this password for my IPAD.
I am wanting to sign up for some apps, but because it says that my password is invalid, I cannot do this.
I traded my old IPad in to the apple store and bought a new one. I have no idea what my login is? can someone help me please
I’m looking to buy the Apple 11 pro max phone and watch and just want to get worldwide unlocked and not activated and don’t know where or how to get them
I need to bring my iPhone x in for someone and look at it because my speaker it is not working, right. At the apple store In Providence Place Mall.
When I am talking on phone it’s not audible to me
Thanks sir I am trying to get
I do not know how to even describe my problem on line and would like to make an appointment at the Dallas galleria at 5:00 pm today Jan 16. I am old and frustrated as I can not figure out how to do that. Can someone at Apple do that for me please? My problem will take 5 minutes max. They have either seen this and know how to fix it or not.
Hi Candy,
We’re sorry you are having issues with one of your Apple Devices. Unfortunately, we cannot set-up an appointment for you. Follow this link to set-up an appointment at your local Apple Store.
Thanks sir for helping to me
My screen on my 10x went blank
My iphone 10x the screen went blank on me. I would like to schedule an appointment on April 18th 2019 at 10.00 am
Hi Norm,
Please follow these steps as listed in the article to set up an appointment with Apple Genius using a web browser. You can use any computer or tablet to set-up this appointment with Apple at your nearby Apple Store.
Hi I would like to make an appointment to see about getting my iPhone 8 updated so I can use it thanks
Hi Melina,
Please follow the steps outlined in the article on creating an appointment using your web browser.
contact to set up an appt at the summit mall store
Dr. Liberman,
Please use this link to set-up an appointment at your local Summit Mall Store.
Hi, I have been going through the steps of making an appointment for tomorrow 14/4/2019 & not been successful. Could you book me in for tomorrow Sunday in the morning will be preferable.
Thank you , looking forward to hearing back.
HI Laura,
I’m sorry but we are not able to set up an appointment for you.
Try running through these steps again or call your local Apple Store directly and tell them you want to set up an appointment for your device.
need yo reset my moms Mini Ipad. my niece mess up with her password and apple ID.
please help
Hi Ydelle,
If your mother has the proof of purchase, set up an appointment with Apple or call Apple Support and have them walk you through all the steps to reset both the device passcode and the Apple ID.
iPhone 6s will not stay on. I have charged it a and it still turns off. Been to A&T and they sent me to you.
Hi Amanda,
It sounds like your iPhone may need a new battery–are you able to take a look at your battery health information? If you use iOS 12, go to Settings > Battery > Battery Health.
See what the Maximum Capacity is listed as a percentage and take a look at the message below Peak Performance Capability.
Take look at this detailed article for information on iOS’s battery health indicators.
Sam