Having issues and problems with your iPad?
Sadly, at one time or another, all of us iFolk run into an error, bug, or just plain Apple-weirdness.
And we need to do some iPad troubleshooting NOW.
If this sounds like you or a loved one, fear not! You are most certainly NOT alone.
And Apple ToolBox is at the ready, to work through some of your problems and hopefully get everything back to working order.
Periodically, our team here runs into trouble with our iDevices and iPads.
Contents
- 0.1 So to assist us all, we compiled a list of common symptoms and basic iPad troubleshooting tips!
- 0.2 Related Articles
- 1 General iPad Troubleshooting Tips and Maintenance
- 2 iPad Symptoms and Cures
- 2.1 Symptom: Why won’t my iPad turn on?
- 2.2 Check Out Our Video Tips for iPads Not Turning On (Dead)
- 2.3 Symptom: Why is my iPad not responding or slow to respond to my touch?
- 2.4 Symptom: Why isn’t my iPad showing up in iTunes when connected?
- 2.5 Symptom: My WiFi connection doesn’t work on my iPad, how do I fix it?
- 2.6 Symptom: Why isn’t an app or the App Store app working on my iPad?
- 2.7 Symptom: Why is my iPad not charging or is charging very slow?
- 2.8 Symptom: How do I stop my iPad battery from draining?
- 2.9 Symptom: My iPad is stuck in a reboot loop! How do I fix my iPad from restarting?
- 2.10 Related Posts:
So to assist us all, we compiled a list of common symptoms and basic iPad troubleshooting tips!
These tips are suitable for all iPad models, from the oldest to the newest.
Related Articles
- My iPad will not turn on: How to fix a dead device
- Black or Blank Screen on iPad or iPhone
- iPad running slow? How to speed up a slow iPad
- iPad Frozen, Not Responding, How To Fix
- Reset Your iPad Back To Factory Settings
General iPad Troubleshooting Tips and Maintenance
- Make sure that you have the latest version of iTunes. Use iTunes to backup and update your iOS software, if possible. We find that iTunes is more stable for updating and yield consistently good results
- Open the App Store and check and see if any of your apps have updates. If so, update your apps too
- Make sure that your iPad software is up to date. To check, first, connect your iPad to your computer, select your device in iTunes, and then click “Check for Update” in the Summary section of iTunes. You can also do a software upgrade wirelessly (iOS 5 or later) with your WiFi connection, tap Settings > General > Software Update
- Make sure that your battery is fully charged and then Optimize Settings for More Battery Power
- To improve battery life, you can turn off the feature that allows apps to refresh in the background. Go to Settings > General > Background App Refresh and set the switch to Off
- If the Mail app lists Background Activity, you can choose to fetch data manually or increase the fetch interval
- Clean Your iPad’s Screen–your know it’s time when your iPad has more fingerprints than pixels
- Delete any apps you no longer use or never used!
- BackUp–just in case you ever need it
- Free-Up Space with an iPad Spring Cleaning–yeah, it’s that important we should do this at least once a year and preferably MORE
iPad Symptoms and Cures
Symptom: Why won’t my iPad turn on?
Turn your iPad off and on
- On an iPad with no Home Button and iPhones X or later: press and hold the Side/Top/Power button and either volume button until the slider appears
- On an iPad or iPhone with a Home Button and iPod Touch: press and hold the Side/Top/Power button until the slider appears
- Drag the slider to turn the device off and after the device turns off, press and hold that Side/Top/Power button again until you see the Apple Logo
- With iOS 11 and above, restart using Settings > General > Shut Down
Reset or force restart your iPad
- On an iPad with no Home Button and iPhones 8 or later: Press and quickly release the Volume Up button. Press and immediately release the Volume Down button. Then press and hold the Side/Top/Power button until the device restarts
- On an iPhone 6s and earlier, iPad with a Home Button, or iPod touch: Press and hold both the Home and the Top (or Side) buttons for at least 10 seconds, until you see the Apple logo
Check Out Our Video Tips for iPads Not Turning On (Dead)
Symptom: Why is my iPad not responding or slow to respond to my touch?
- It may be that your screen is dirty. Try cleaning your screen
- To do this, unplug everything, turn off iPad (see above), then with a very soft, lint-free and slightly damp cloth gently wipe the screen. Do NOT use window cleaners and paper towels
- If you have any screen protector sheet, try removing it
Symptom: Why isn’t my iPad showing up in iTunes when connected?
- Check that your Lightning port is clear of any dusty, debris, or dirt
- Make sure that you have the latest version of iTunes
- iPad requires USB 2.0 or higher to function properly. Unplug your iPad from your computer, and plug it into a different USB port
- Turn your iPad off and on
- Disconnect your iPad from your computer, then turn your computer off and on and reconnect
- Especially for Windows users, if the above steps do not resolve your issue, uninstall iTunes entirely and then reinstall the latest version of iTunes
Symptom: My WiFi connection doesn’t work on my iPad, how do I fix it?
- Turn WiFi off and then on by tapping Settings > Wi-Fi
- Make sure that your Wi-Fi router and the modem is on
- Update your Wi-Fi software to the latest version.
- Turn your iPad off and on by holding the On/Off button until “slide to power off” shows
- Turn your Wi-Fi router off and on
- Change your DNS settings to use Google’s Public DNS of 8.8.8.8 and 8.8.4.4. Learn more about how changing your DNS improves performance
- Tap Settings > General > Reset > Reset Network Settings and reset your network settings
Symptom: Why isn’t an app or the App Store app working on my iPad?
- Update your iPad to the latest iOS version
- Check to see if there is an update for your app, if there is, update (App Store > Updates)
- Only one app with issues? Try closing the app by double pressing Home or swiping up the Home Gesture Bar and swiping up on the problem app’s preview to close it. Then relaunch that app and see if it works normally
- Turn your iPad off and on
- Force restart your iPad by pressing both the home and power buttons and maintain this hold until you see the Apple logo on the screen. Then release the buttons and the iPad restarts
- Remove the app. You may want to backup before removing any app. Tap and hold on the app icon until the icons start to wiggle. Just tap the “x” button to delete an app. After removing the app, go to the App Store and reinstall it.
Symptom: Why is my iPad not charging or is charging very slow?
- To charge your iPad, you can try either connecting your iPad to a power outlet or connecting to a port on your computer using the charging cable that came with your iPad.
- Computers generally don’t supply enough power to their USB ports to be able to charge an iPad. When this happens, a “Not Charging” message appears
- Check that your Lightning Port on both your iPad and your charger is clean and clear of any debris, lint, or dust
Symptom: How do I stop my iPad battery from draining?
- Change your notification settings to Show Previews only when unlocked instead of always
- Use headphones or earphones instead of your iPad’s speakers
- Turn off background app refresh
- Turn down your iPad’s screen brightness or have your iOS manage brightness settings via Auto-Brightness
- Set your iPad’s Auto-Lock to 30 seconds via Display & Brightness Settings
- Switch off the Data Roaming Setting – Even in older iPads, we have seen that the wi-fi/cellular settings can cause battery drain. Switching off the Data Roaming may help in addressing this issue.
- If you have the Wi-Fi/Cellular iPad, tap on Settings > Cellular Data > Toggle off. Do the same for the other mobile options, i.e., Cellular Data > Cellular Data Options > Enable LTE to off and Data Roaming to off
- Once you have set the settings to off; next you can toggle them back to ON. This simple toggling of Cellular related options can often fix battery issues on an iPad that has both Wi-Fi and Cellular
Sometimes the iPad consumes excessive battery if there is a process in the stuck mode
Try doing a forced restart on the iPad.
Let the device charge until 100% and then start using it and see if it made a difference to your situation.
Symptom: My iPad is stuck in a reboot loop! How do I fix my iPad from restarting?
The chances are that your iPad has insufficient battery power even to start up
Usually, iPads don’t attempt to restart until there is enough battery power.
But for you (and some unlucky others), something is telling the iPad to try to boot even though the battery can’t last long enough to finish.
Hence, the loop you experience–charging a little, attempting a boot, shutting off, charging a little, trying to boot and so forth again and again.
We need to get your iPad sufficiently charged to complete a normal and full boot cycle
- Plug the iPad into a power source. Ideally, use the charger that came with your iPad. DO NOT plug it into your computer
- Next, hold down the home button and the power button simultaneously for as long as you possibly can–the longer, the better–and ideally at least 30 minutes to 1 hour
- Holding down these two buttons prevents that loop cycle. That allows your iPad to charge up a bit. Think creatively about how to hold these buttons down for a length of time
- As soon as you release these buttons, your iPad tries to boot. If you don’t hold Home and Power long enough for a sufficient charge, that loop pattern continues
- So try and hold down these buttons for as long as possible–or create some makeshift tools to assist–keep these gentle, so they don’t cause other damage
Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the editorial direction of AppleToolBox. He is based out of Los Angeles, CA.
Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.
In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.
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My iPad will not send out my emails, it keeps asking me for my Exchange account Hotmail
Hi Deb,
You probably need to re-enter your email password. This happens after an update or if you recently changed you email’s password
My iPad is ghosting.
I can see images or text upon one another. Its very hard to use the keyboard, it doesn’t`t respond unless I hit the buttons with a little force.
I`ve read all the articles on how to fix, I` ve even had issues before, taken it to apple and ended up fixing it myself.
All photos look as if they have high exposure, radiant light, unable to see the face.
Does anyone know how I can open it, the guy in apple always went to the back room, so I don’t know how? any advice is appreciated.
Its not holding the charge either, so in this case, I know where I can get a new battery, if I can open it.
Have new password and code but cannot open FaceTime due to them requiring old password and code. DO NOT have these. That is why I had to get new ones. I thought these new ones would open every app. Can you help me please as I use FaceTime a lot. Thanks
Please help me with old password and code so I can set up Facetime
HI Gloria,
First, make sure you sign out of iMessage and FaceTime.
Then try closing all your apps on your iPad/iPhone/iPod and then power off for a few minutes before powering back on.
How to close all apps
1. On an iPhone or an iPad with no home button from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen
2. On an iDevice with a home button, double-click the Home button and swipe right or left to find the app that you want to close
3. Swipe right or left to locate the app you want to close
4. Swipe up on the app’s preview to close it
5. Repeat for all open apps
Once all apps are closed, power off your device and wait for a few minutes. Then power back on and try entering your new Apple ID passcode.
I have an ipad generation 4 that has “exported” the lock screen clock and message banner from setting to overlay two of my favorite photos. I have no idea how this happened or I cannot undo it. Thoughts?
When I tap an attachment to an email, it does not open fully across the screen. It takes up about 1/8 of screen on right corner
Hi Elaine,
Press and hold on that large thumbnail preview (the 1/8th of the screen in the right corner) to see a list of actions. To open in a different app, from that action list tap the Share button, then choose the app you want to use to open the attachment.
My ipad screen when switched is all broken up and fuzzy…?the only way I can explain it !!!!! Why is this and is there anyway to get it back to normal !!!!
Hi Sue,
Are you able to access your app switcher? To get it, double press the home button twice until all the apps appear as tiles on the screen. Then, swipe each tile off the top of your screen to force close it. Repeat this process until there are no app tiles remaining on the screen (if you have a lot of apps open, you will need to swipe left and right to see them all–close all these apps too.)
Once all apps are closed, shut down your iPad and place it on its charger using the original Apple cable and connect to a wall outlet. Let it charge for an hour or more.
After that 1+ hour, power your iPad back on. See if your screen still looks broken up and fuzzy.
If the problem continues, let us know
Hi, firstly I’m impressed with your answers to problems and hoping you can help me.
Lately if I inadvertently swipe the right hand side of my IPad screen an ad comes down the full length of the page on that side. It can not be removed only by coming out of the app and re entering.
I’ve searched on Google, following a suggestion of finding the Muktitasking button in General Settings and switching it off. My IPad not being very old doesn’t seem to have this option.
I have also searched through the previous questions but couldn’t find one with the same problem. Hope you can help.
Kind regards
Colleen Taylor
Hi Colleen,
That certainly does sound like a floating slide over window.
Let’s try the following:
1) Close all open apps by double pressing the home button to show the app switcher. Then swipe up on each app tile off the top of your screen to close it. Repeat for all apps in the app switcher until you just see your home screen.
2) Power off your iPad
3) Wait 1-2 minutes
4) Power it back on
Then check if that ad is now gone.
Depending on your iOS version, you might also want to turn off the settings for Allow Multiple Apps (currently in Settings > Home Screen & Dock > Multitasking and previously in Settings > General > Multitasking)
I dropped my iPad flat on the floor and now it’s jumping from app to app or if on Facebook it jumps all over to things I haven’t even touched to look at. It won’t scroll smoothly and ends up jumping to anything else. Can this be fixed?
Hi Trish,
It’s likely there was some damage to your hardware from this accident. If you haven’t closed all your apps, try that and then restart.
To close an app, double press the home button or swipe up from the bottom on iPads without a home to open the app switcher.
Then swipe up, off the top of your iPad’s screen, each app one-by-one
Once all apps are closed, power off the iPad, wait a few minutes, and power back on.
If that jumping around behavior continues, set-up an appointment with your local Apple Store Genius and ask them to run diagnostics on it. These appointments are free–though the repairs are not unless covered by an Apple warranty.
My iPad starts up and runs for about two minutes. Then it shuts down.
I can restart it and it does the same thing.
Won’t stay started long enough for iTunes to run a backup
Hi John,
That definitely sounds like a bad battery. Can you plug your iPad into its charger and make an iCloud backup?
What we suggest you do is set-up an appointment at an Apple Store (these are always free) and have them run some diagnostics on the device to determine if it is indeed the battery that’s the issue.
Replacing a battery is fairly low cost at $99 for any model for out of warranty replacement. If it’s still in warranty, it’s free.
My husband and I received iPads as gifts with all the info already entered.
Accidentally we began using the wrong iPad from the start.
Everything I do is under his name and vice-versa.
When I send an email, his name appears as the sender.
When he does, my name appears.
How can we fix this problem without losing everything we have saved.
Hi I have an iPad which is approximately 4 years old. The headphone output has stopped working today. It was absolutely fine on Friday.
Are there any tools I can use to find out if it is a hardware error.
I have tried holding down the o/off and the function key at the bottom of the screen to do a reset and this made no. Difference.
I use the iPad for work to play music and it will be a major problem if it doesn’t work.
Any help or advice much appreciated.
Thanks,
John.
Hi John,
First, clean the headphone jack inside and out–and try multiple pairs of headphones, just to confirm its the iPad’s issue and not the headphones.
If the problem persists, we suggest you set-up an appointment with an Apple Store Genius (they are always free) and they can run a series of hardware tests and diagnostics on your iPad.
Whenever I open one specific site (Times cryptic crossword results) lots of Russian women and sites are listed, in Cyrillic script.
How can I delete this material, and still use the site?
Thank you.
Hi Angela,
We wouldn’t recommend using this site, as it sounds like it either promotes those things or was hacked.
You definitely want to remove it from your device and cache. To do so, go to Settings > Safari > and scroll down to Advanced. Tap Website Data and wait for information to populate. Once populated, select Remove All Website Data and confirm.
Received notification that new Apple ID was set up for my IPad. When checking my settings my IPad now show as IPad (2) Air updated yesterday. I have not made any changes or updates to my iPad that is about 5-6 years old. What is going on? And what should I do?
Hi Kari,
Check if you have automatic updates toggled on. Go to Settings app > General > Software Update. If Automatic Updates is listed as on, tap it and toggle it off.
I have a new issue that I have not heard anyone else complain about.
It first happened with the MarketPlace on Facebook, and now it’s happening within other apps.
If I am shopping on MarketPlace and see something I am interested in the main page I click on it and it opens that page and the item appear for a split of a moment before disappearing into a page telling me that listing cannot be found or is no longer available.
But this happens with every single item I click on. Now it’s doing it on the Wayfair app too, I cannot select an item to check it out without it doing the above.
Any ideas what the issue is about? And I’ve already restarted the iPad multiple times and it has not fixed the problem. 🙁
Hi Katherine,
Try closing all your apps:
Close an app
1. On an iPhone or an iPad with no home button from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen
2. On an iDevice with a home button, double-click the Home button and swipe right or left to find the app that you want to close
3. Swipe right or left to locate the app you want to close
4. Swipe up on the app’s preview to close it
5. Repeat for all open apps
Then clear your browser’s cache by going to Settings > Safari > Clear History and Website Data.
Once cleared, go through the second step of Settings > Safari > Advanced (at the bottom of the list) > Website Data > (wait for information to load) and tap Remove All Website Data. Then confirm that you want to remove that data.
Once done, shut down your device, wait a few minutes, and restart.
Once rebooted, try searching again for your potential purchases.
My apple tablet comes up with something like, can not access this application at this time, on most probes (click on’s). What to do. I will bring up a subject, even a advertisment and click on it and up comes this message.
R
Hi R,
This usually indicates an issue with the internet connection.
We suggest you do the following:
1) Close all open apps
1. On an iPhone or an iPad with no home button from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen
2. On an iDevice with a home button, double-click the Home button and swipe right or left to find the app that you want to close
3. Swipe right or left to locate the app you want to close
4. Swipe up on the app’s preview to close it
5. Repeat for all open apps
2) Clear Safari’s cache
Go to Settings > Safari, and tap Clear History and Website Data. Clearing your history, cookies, and browsing data from Safari won’t change your AutoFill information
Then go to Settings > Safari > Advanced (at the bottom of the list) > Website Data, then tap Remove All Website Data and confirm
3) Backup your device
Go to Settings > your Apple ID > iCloud > iCloud Backup > toggle on iCloud Backup and choose Back Up Now
(you can also backup using iTunes or Finder app on a computer)
4) Update your iPadOS
Go to Settings > General > Sofware Update and update your device, if available
5) Shut down and restart
Go to Settings > General > Shut Down (at the bottom of the list)
Wait 5 minutes
Power your device back on
Go through all these steps and then try using your iPad again.
My grandson got iPad for Christmas we set it up he has iCloud account etc but when he goes to istore to download anything it says not used before refresh account and then it just sticks in a loop why?
I have a new issue that I have not heard anyone else complain about. It first happened with the MarketPlace on Facebook, and now it’s happening within other apps.
If I am shopping on MarketPlace and see something I am interested in the main page I click on it and it opens that page and the item appears for a split of a moment before disappearing into a page telling me that listing cannot be found or is no longer available.
But this happens with every single item I click on.
Now it’s doing it on the Wayfair app too, I cannot select an item to check it out without it doing the above.
Any ideas what the issue is about?
And I’ve already restarted the iPad multiple times and it has not fixed the problem. 🙁
I can’t bring up the screen to validate my payment info when trying to buy an app or “extras” for a game.
Thank you so much. My iPad just turned off . I followed the trouble shooting guide and it worked.
My husband purchased new apple ipad 32gb in October. 6th generation 13.2.3. Each time a web page is selected the screen reverts very quickly back to the home page. Sometimes it goes back to the entry code page. In settings…..general shows fonts and vpn only. Please advise.
My ipad has been disconnected and I can’t get it on. I tried to put face book on and they asked for password and I gave them face book password. Now I can’t get nothing. Please help.
When I click on an attachment to an email a spry screen comes up. Blocking out half the attachment
I have an IPad mini.Whenever I use an app that requires internet, the app works for a few minutes then it automatically returns to the home screen. What shall I do???
HI Adithya,
First, let’s close all open apps and then restart your device:
Close an app
1. On an iPhone or an iPad with no home button from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen
2. On an iDevice with a home button, double-click the Home button and swipe right or left to find the app that you want to close
3. Swipe right or left to locate the app you want to close
4. Swipe up on the app’s preview to close it
5. Repeat for all open apps until no apps appear when you double click the home button
6. Power off your iPad
7. Wait 2 minutes
8. Power back on
A panel on the right appears when I am accsessoing my E-Mails . Repeating most of the information. How can I stop this, it is annoying.
My iPad mini won’t let me create a new playlist, to save videos under a certain name title!? Why?
I take the eEdition of The State newspaper and since I have updated to 13.2.3
I get the paper on the right hand of the screen and it is so tiny that I cannot read the paper.
It used to be on the whole screen. Help me to get it back to the whole screen on my IPad PLEASE!
Hi Gunter,
It sounds like you are viewing your iPad in split-screen.
Open the Settings >Home Screen & Dock > Multitasking
Toggle off “Allow Multiple Apps”
If you are reading in Safari, do the following:
Tap and hold the tabs icon (two overlapping squares)
Keep holding until a menu pops up
Choose Merge All Windows to merge all Safari tabs into a single window
If i want to forward an article on my I pad to somebody else, it will not give me the forward sign on which i have to click.
Please Assist.
Hi Elmien,
For articles in apps like Safari, try using the Share button instead–looks like a square with an upward-facing arrow.
If you are using the mail app, tap the arrow button and select forward from the options listed in the pop-up menu.
My I pad message says not backed up for 3 weeks when I press ok screen goes black and nothing else happens
Hi Michael,
Make sure your iCloud’s storage account has sufficient storage space (go to Settings > Apple ID > iCloud and review the graph.) If you need to make space or upgrade your plan, do that first.
Then, connect your iPad to power and try backing it up by going to Settings > Apple ID > iCloud > iCloud Backup > and choose the option to Back Up Now.
Hope that helps,
Liz
I have an iPad Pro 15 in. 2017/2018 generation. There’s been two or three times I’ve put a numerical passcode on my device. Yet often my iPad would say I had incorrect password which I did not. Once it was no big deal, second time it was many times before it accepted it. Another I’d not put a passcode on it and yet the screen appeared.
Now this being said, I did put a passcode on it a few nights ago because a new person was in my home. I was certain I knew the passcode before. My devices have been hacked for some time in our home network and like it. I’ve had 1 time my passcode randomly added to it. I don’t want to lose anything I have on ipad. Why can’t I just change the passcode via email like I do with iCloud and other devices?! Also I have a second identical iPad Pro- would it be possible to transfer everything from the locked iPad to unlocked one- then a wipe out wouldn’t be a big deal. Please, hopefully soon lol. Thank you!
My iPad mini when in email setting, when I go to open the mail it splits the screen
This seems to be a common problem in Q&A but no answer given, so I thought I would ask again.
With the latest update on my iPad, when I click a link in an email, my browser opens in a narrow column on the side of the email. I have not been able to enlarge the column into a full screen of the page. Please help.
Is there anyone who can please give us all an answer
Hi Geoff,
Try turning off BOTH Allow Multiple Apps and Picture in Picture in Settings > Home Screen & Dock > Multitasking.
Close all your apps and then restart. See if it now works as you want.
Close an app
1. On an iPhone or an iPad with no home button from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen
2. On an iDevice with a home button, double-click the Home button and swipe right or left to find the app that you want to close
3. Swipe right or left to locate the app you want to close
4. Swipe up on the app’s preview to close it
I just got the iPad 7th generation , I only have the flash mode on my camera when I take a selfie. Why
Hi Sandra,
Your model iPad’s back camera does not have a flash while your front-facing (called the FaceTime camera) does have a retina flash. Currently, only the iPad Pro models feature a Quad-LED True Tone flash on their back cameras.
Liz
My IPad Air 2 has 3 dark shaded areas on the screen. How do I get rid of it?
Hi John,
Try closing all apps and then a force restart.
Close an app
1. On an iPhone or an iPad with no home button from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen
2. On an iDevice with a home button, double-click the Home button and swipe right or left to find the app that you want to close
3. Swipe right or left to locate the app you want to close
4. Swipe up on the app’s preview to close it
5. Repeat for all open apps
Force Restart
* On an iPhone 6S or below plus all iPads with home buttons & iPod Touches, press Home and Power at the same time until you see the Apple logo
It’s also possible that there is moisture trapped inside your iPad–first, turn your iPad off and use a dry microfiber cloth and clean the iPad thoroughly.
If the dark areas remain and you think it’s possible that moisture got to your iPad, keep your iPad off and get some dry silica packets and place those in a box with your iPad–wrap the iPad and packets with a microfiber cloth and store it somewhere dry and let it dry out for a few days.
After those days, unwrap it and turn it on–see if the packets and cloth were able to dry it out.
If not, contact Apple Support for repair/replacement.
My iPad seems to have a hardware problem. There is an area in the center that does not respond to touch. Tried all the recommended fixes and the problem is still there. What’s next?
Hi Michele,
We suggest you schedule an appointment with an Apple Genius to run their diagnostic hardware and software tests–these appointments are always no cost to you. However, if a repair is needed, you will need to pay for a repair unless your device is under Apple’s AppleCare warranty.
It’s a good idea to check your iPad’s warranty status: look for a step-by-step guide in this article How to check your Apple support coverage: iPhone, iPad, iPod, Mac
With the latest update on my iPad, when I click a link in an email, my browser opens in a narrow column on the side of the email. Often this is a form that I need to fill in, which is difficult to do with just a narrow column. I have not been able to enlarge the column into a full screen of the page. Please help.
Hi, I just did a software update, now when i try to upload photos from sd card nothing happens? Help please
My Ipad air 2 won’t open certain emails. Get a message that says Safari cannot open the page because the server cannot be found. Have tried everything I can think of, please help.
HI Karen,
First close the Safari app and then clear its cache.
Close an app
1. On an iPhone or an iPad with no home button from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen
2. On an iDevice with a home button, double-click the Home button and swipe right or left to find the app that you want to close
3. Swipe right or left to locate the app you want to close
4. Swipe up on the app’s preview to close it
Clear Safari’s cache
1. Open Settings > Safari
2. Scroll down to Clear history and website data and tap that
3. Choose Clear History and Data
4.Scroll further down to Advanced and tap it
5. Tap Website Data
6. If anything populates, choose to delete all that info too
Once the cache is cleared, restart your device and launch Safari again. Hopefully, this works and Safari starts functioning again as you expect.
Husband can’t get email for last 4 days.(since last upgrade in settings. Now it comes back and says I map mail.yahoo.com cannot respond.verify correct acct in mail settings.
Everything we see is correct,we change nothing. What do we do? Please guide
Thanks
Hi Pam,
This is likely a problem on Yahoo’s Servers end. These issues don’t last long, so we suggest you try again. If the problem persists, remove the Yahoo account from the device and add it back in via Settings > Passwords & Accounts.
My new iPad mini 4 acts weird when it is charging and has the usual fold magnetic case. Duplicates letters or skips them and sensitivity is low when dragging images.
If I remove the case and I hold it with my hands while still charging it works perfect. If I unplug but keep the case it is also fine.
It has to do with my hands touching it. I tried typing while leaning iPad on a cushion while plugged but without case and it did the same weird typing.
Any explanation or solution?
Since the most recent update from apple my iPad is showing two clock times at the top of the page in large white letters. One is correct the other 20 mins out. How can I clear them off the page please
Hi Beverly.
Go to Settings > General > Date & Time. Toggle everything off, wait 20-30 seconds, and then toggle what you want back on.
We recommend toggling on Set Automatically so iOS keeps your time and timezone up to date, even when you travel.
Liz
Why is my I pad gone dark and cycadelic how can I fix it
My ipad moves about from app to app without touching them. Or if I click on one app another one opens up. Its as if it is part of a network and somebody is moving things about the pad. The pad was working fine until the last update. I updated about the 5th October. I Have tried taking it back to factory settings to avail.
HI Andrew,
Try to reset all settings by going to Settings > General > Reset > Reset All Settings.
* This is usually the last resort since it resets all your personalized features back to factory defaults
* And it resets to default everything in Settings, including notifications, alerts, brightness, and clock settings like wake up alarms
* Resetting all settings also reverts all your personalized and customized features like wallpapers and accessibility settings back to factory defaults.
* Performing this action does not impact any of your personal device data, including photos, texts, documents, and other files
* You need to reconfigure these settings once your iPhone or iDevice restarts
The ipad say “Ipad is disable try again 59 min”
Hi Beatriz,
You see this error when you entered the wrong device passcode a few times in a row. Follow the instructions and wait–in the meantime, if you stored that device code anywhere, now’s the time to find it to confirm you enter to correct code.
Your iPad’s device code is usually different than your Apple ID’s password.
Liz
When I select an article/something online, it opens for an instant and then drops (leaving me on the page I selected the item from).
It is not an overall WiFi connection issue.
And it only happens selectively (most often on Yahoo Finance) I have tried a number of soft and hard reboots with no success.
Please help,
Thanks!
Hi Todd,
First, check if there is an update to the app you are using if it’s not an Apple app. App Store updates are now located in your account settings rather than a tab in the App Store.
Did you try closing the app, restarting, and then relaunching it?
Close an app
1. On an iPhone or an iPad with no home button from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen
2. On an iDevice with a home button, double-click the Home button and swipe right or left to find the app that you want to close
3. Swipe right or left to locate the app you want to close
4. Swipe up on the app’s preview to close it
My ipad model no is A1416.As it became blank ,I tried to connect it to I tunes in recovery mode.It has stuck up with I tunes icon.When I try to on the ipad after getting apple icon ,it gets stuck up with I tunes icon.Is my I pad dead? Can it be repaired in apple store? Thanks
Hi Vidyasagar,
Try a DFU Restore on the iPad–it sounds like the iPad is trying to boot up but failing. DFU mode often fixes these issues.
Thank you Mam
Hi my iPad mini is fully charged but switches itself off and then requires charging again. However it will come back after a few minutes fully charged. Any ideas what problem is?
Manny thanks
Mary
Hi Mary,
It sounds like a battery problem (possibly the battery connector but more likely the battery itself) –consider using Apple’s battery service to replace your iPad mini’s battery. If it’s still under Apple Care, it’s at no-cost. If not under warranty, Apple charges $99 for this service.
I assume this problem did not happen as a result of updating your iPad. If you only noticed the problem AFTER updating and did not experience it prior to the update, then let’s run a few things first.
1) Power off your iPad, wait 1-2 minutes, power back on
2) Close all open apps
1. On an iPhone or an iPad with no home button from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen
2. On an iDevice with a home button, double-click the Home button and swipe right or left to find the app that you want to close
3. Swipe right or left to locate the app you want to close
4. Swipe up on the app’s preview to close it
5. Repeat for all open and suspended apps until no apps remain active on your home screen when double-pressing the Home button
3) Restart again
Then see if the problem is gone or if it returns.
If returns, try a reset all settings.
* This is usually the last resort since it resets all your personalized features back to factory defaults
* Go to Settings > General > Reset > Reset All
* This resets to default everything in Settings, including notifications, alerts, brightness, and clock settings like wake up alarms
* Resetting all settings also reverts all your personalized and customized features like wallpapers and accessibility settings back to factory defaults.
* Performing this action does not impact any of your personal device data, including photos, texts, documents, and other files
* You need to reconfigure these settings once your iPhone or iDevice restarts
If nothing helped, then reach out to Apple for the battery service.
Liz
Since I downloaded iOS 13 on my iPad (6th Generation), whenever I try to use two fingers to enlarge text or a photo, the ads on the right side enlarge tremendously covering up the article or picture I’m trying to look at! Please help!!
i pad mini when switched on only shows green vertical lines help
HI John,
It’s likely a hardware issue, like a loose cable. But let’s try a few things before contacting Apple Support for inspection and repair.
1) Force restart your iPad by pressing both the Home and Power buttons at the same time. Maintain this hold until you see the Apple Logo on-screen
2) Perform a restore using iTunes–backup to iTunes first, if a recent backup is not available
If the problem persists, contact Apple Support or set-up an appointment with an Apple Genius at your neighborhood Apple Store.
Lost the sound on my IPad can you help get it back?
Hi Betty,
Sorry, your sound isn’t working on your iPad. Check out the tips in this article: iPad Sound Not Working? No Sound on iPad? How to Fix It
My son´s iPad gen 6 is turning off with blank screen. If i try to force a restart nothing happens and no respons even if i put in the charger.
If i let it sit for like 2 days it will restart after forcing it, and then it will work for 1-3 days and then go blank again with no respons.
And of course its just over 1 year old så the warrenty do not apply.
Any idea??
Sorry for the bad spelling/ Best regards Sweden.
Hi Patrick,
Have you noticed any charging or unusual battery draining on that iPad? If so, contact Apple Support in Sweden and ask them for battery replacement service.
If you don’t think the battery is to blame, try resetting all settings to see if there is something enabled that’s causing problems. Go to Settings > General > Reset > Reset All Settings.
About Reset all settings on iPad
* This is usually the last resort since it resets all your personalized features back to factory defaults
* Go to Settings > General > Reset > Reset All
* This resets to default everything in Settings, including notifications, alerts, brightness, and clock settings like wake up alarms
* Resetting all settings also reverts all your personalized and customized features like wallpapers and accessibility settings back to factory defaults.
* Performing this action does not impact any of your personal device data, including photos, texts, documents, and other files
* You need to reconfigure these settings once your iPhone or iDevice restarts
My iPad is turning its connection to the internet on and off, intermittently.
Sometimes it is only for a few seconds and sometimes for minutes. it is very frustrating.
I have turned off the iPad and turned it back on a few times but this does not help.
The WIFI internet is working for my phone and for my computer which has windows.
But my mini iPad and my iPad pro are both suffering from the intermittent WIFI connection.
What should I do?
Hi Carol,
Sorry to hear about your issues with your iPads and WiFi.
Let’s try resetting the network settings. Go to Settings > General > Reset > Reset network settings. Once reset, reconnect to your WiFi and add back in the password.
If that didn’t work, try a force restart on your iPads:
* On an iPhone 6S or below plus all iPads with home buttons & iPod Touches, press Home and Power at the same time until you see the Apple logo
* For iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo
* On an iPad with no home button and iPhone 8 and above models: Press and quickly release the Volume Up button. Then press and quickly release the Volume Down button. Finally, press and hold the Side/Top button until you see the Apple logo
If this doesn’t help make an appointment at your nearby Apple store. It’s possible that you have some faulty hardware, specifically the WiFi antenna.
My iPad Air no longer shows the opening page for password but goes direct into screen showing icons how an I reset
Hi John,
It sounds like Passcode setting was disabled.
Go to Settings > Touch ID /Face ID & Passcode (or just Passcode.)
Enter in your device’s passcode
Scroll down to the option Turn Passcode On and tap it
Once enabled, go to the setting Require Passcode and tap it
Check immediately
Hope that helps!
Liz
In the album Page I opened the “ Preparing “ is not responding neither it is getting cancelled
What is the solution?
Hi Dr S,
Try restarting your device by powering it off, waiting a few minutes, and powering back on. After starting up, connect to a good and stable WiFi network so your device can successfully connect to iCloud.
This error usually shows up when iCloud is uploading or downloading photos and videos to sync with your iCloud account on Apple’s Servers.
Liz
The colours on my iPad are not right and they change at random times
My ipad 6 is ghost writing. I have cleaned the screen numerous times but it still opens up apps and writes random letters.
Hi Wendy,
Let’s close all open apps and then restart to refresh your device’s cache.
Close an app
1. On an iPhone or an iPad with no home button from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen
2. On an iDevice with a home button, double-click the Home button and swipe right or left to find the app that you want to close
3. Swipe right or left to locate the app you want to close
4. Swipe up on the app’s preview to close it
5. Repeat for all open apps until all you see is the Home Screen
Once you close all open or suspended apps, restart your iPad.
See if this problem resolves.
Liz
That’s actually spooky get a new iPad
The keyboard only responds with repeated taps
Hi Paul,
Is this the on-screen keyboard or an external keyboard?
First, make sure you charge your iPad with its original Apple-branded charger and cable–if you don’t have the original, make sure you use an Apple branded product. Quite a few folks report similar problems when charging with third-party products.
If its the Apple Smart keyboard (external), then there are some Apple repair program to replace or repair defection iPad Pro Smart Keyboards.
Set-up an appointment with your local Apple Store Genius and ask them to repair/replace the keyboard due to lack of quality and customer satisfaction.
If it’s the on-screen keyboard that’s causing problems, try removing and then adding your keyboard back in. Go to Settings > General > Keyboards > Keyboards > and tap the Edit button . Them tap the minus sign to remove the keyboard.
After removing it, Go back to Settings > General > Keyboards > Keyboards > and tap Add New Keyboard…
When you remove and add back in the keyboard, it forces your iPad (and iOS) to download a fresh, new copy of its operating software for the keyboard. So it might help!
Liz
When watching live or replay videos on Facebook I cannot see any comments nor can I like or ❤️ What I’m watching.
This has been for approx the last month.
I had no problem prior.
I’ve tried swiping right and left and nothing appears.
I’ve logged out of FB and logged back in, also did not help.
Everything seems to be updated as well. Please help!
HI Susan,
This problem often occurs when screens are zoomed in, or when using your iPad’s accessibility settings for Zoom. Try zooming out in facebook and check Settings > General > Accessibility > Zoom–toggle everything in Zoom off, then restart.
My App Store is in USA mode…I live in canada ..how do I change my App Store to a Canadian one.
Thanks Ed
Hi Ed,
Changing your App Store’s country is fairly simple…but there are some caveats.
1) IF you have any credit in the current store, use it first. Credit does not transfer from store to store.
2) You’ll need to enter a payment method that is located in Canada (billing address in Canada)
3) Cancel any subscriptions connected to the current app store–including Apple Music and any apps that have subscriptions. Subscriptions do not carry over store to store
4) If you have a paid iCloud Storage plan, you will need to move that over to Canada as well
5) If you are part of a family sharing plan, remove yourself from this plan before changing to the Canadian store
6) Finally, some apps may not be available in the Canadian store–so download any apps you want before you change stores. If Canada does not support those apps, you can use them but will not be able to update them
Change your store on your iPad:
1) Go to Settings > Apple ID > iTunes & App Store
2) Tap your Apple ID and then choose View Apple ID
3) Enter your username and password if asked or verify via Touch ID/ Face ID
4) Tap Country and choose change
5) Select Canada from the list
6) Agree to Canada store’s terms and conditions
7) Enter a payment method with a billing address in Canada
8) Once complete, all your Apple services and products (connected to that Apple ID) update to show Canada as your current region/country
When I try to watch bbc iPlayer it keeps saying I am not in the UK, how can I sort.
Having trouble with mini iPad received as a wedding anniversary present back in 2013.
Now unable to get it started.
It is 95% charged but when I try to start it a voice says “activation required”, the time and then “one notification”.
The “slide to unlock” at the bottom of the screen is not responding to my touch but two taps do produce the “Enter Passcode” prompt.
However, although the voice repeats the number touched, the dots indicating the number has been chosen do not fill in and remain empty.
After entering the code the voice says “Screen locked”.
When I connect it to my iMac computer iTunes doesn’t recognize it anymore.
Can you help?
Hi Alan,
First, try a forced restart of your iPad by holding both the power and the home buttons and keep pressing these buttons together until you see the Apple logo on-screen, then release them.
See if that works. If not, try at least 3-5 times. It sometimes takes multiple attempts to work.
If it continues not to work, move on to this next step
If you backup your iPad to iCloud or via iTunes, let’s try to use Recovery Mode.
1. Make sure your iMac uses an updated version of iTunes–so check for an update before connecting your iPad (check for an update via the App Store and via System Preferences > Software Update)
2. Close all other apps on your iMac–just have iTunes open
3. Connect the iPad to your Mac
4. Hold the power button and the home button on your iPad and keep holding these buttons down together until you see the connect to iTunes graphic on-screen. (If you see the Apple logo first, keep pressing these buttons)
5. At the prompt, choose Update
If Update fails, repeat these steps and instead choose Restore. iTunes then downloads the software. If it takes more than 15 minutes, your device automatically exits recovery mode and need to repeat these steps again.
Once you get success, if necessary set-up your iPad again and connect to one of your backups.
IPad4 on IOS 10.3.4. Is telling me I have 1.77gb storage left / 11gb used. Added up all apps and data and that comes to 4.482gb. Where might the remaining 6.518gb be?
Hi John,
It’s likely your system’s software–iOS files.
It sounds like you already did this, but take a look at your internal storage via Settings > General > Storage and look under the Storage heading (not iCloud), then tap Manage Storage to see the breakdown.
Have an iPad4, running IOS 10.3.4. Updated YouTube app today, now YouTube won’t start. Did a reset, didn’t make any difference. Dumped and reloaded the app. Restarted iPad, YouTube still doesn’t work?
Hi John,
Do you see any messages when trying to open YouTube?
We suggest you close all open apps, then restart the device and try launching YOuTube again.
Close an app
1. On an iPhone or an iPad with no home button from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen
2. On an iDevice with a home button, double-click the Home button and swipe right or left to find the app that you want to close
3. Swipe right or left to locate the app you want to close
4. Swipe up on the app’s preview to close it
5. Repeat until all open apps are closed, then restart your iPad
Elizabeth no, no messages. Touch the icon and the app appears on the screen for a microsecond then closes. The same is happening with Messenger
Hi John,
I tested the YouTube app on our iPad running iOS 10.3.3 and had the same problem of the app immediately quitting upon launch. That indicates a problem in the YouTube app itself.
I see this morning, there is another YouTube update–so open the App Store and tap to update YouTube again.
On the iPad that YT wasn’t responding, just did the new update and the YouTube app works again, as expected.
I’m guessing a similar issue is happening with Messenger. Try updating and if no update is available, delete the app and reinstall via the app store.
Hope this works for you too!
Liz
My iPad screen is coming apart from the backing. I don’t know why. It’s working good but
So far all 3sides have pulled away and I’m using clips to hold it together. Help????
Hi Cathy,
Contact Apple Support or set-up an appointment with an Apple Store Genius.
I don’t know how old your iPad is but let them know you are very dissatisfied with the quality of the iPad. Ask for options and what are they going to do about your iPad falling apart.
Liz
I reset an iPad Air after pass code repeatedly disappeared and I could not sign in.
Everything work beautifully after reset, which included iOS update 12.4.1, and I was able to sign in with my regular pass code, No problems. But later, tried to sign in and again the pass code disappeared and I could not sign in. I know the pass code is correct!!
Thank you,
Bonnie Simrell
The message Safari could not open the page because the server stopped responding could you please advise me what to do as I have checked my internet connection and fine. Thanks
HI Lynn,
Try closing all open tabs in Safari by long-pressing the tabs button (two overlapping squares) and choosing close all tabs.
Then close the Safari app, restart your device, and try opening Safari again.
Close an app
1. On an iPhone or an iPad with no home button from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen
2. On an iDevice with a home button, double-click the Home button and swipe right or left to find the app that you want to close
3. Swipe right or left to locate the app you want to close
4. Swipe up on the app’s preview to close it
Hope that helps!
Liz
My mom uses the voice over function on her iPad because she has lost most of her vision.
For the past 2 weeks, I set the voice over at a regular speed, and a few days later, it speeds up to the fastest setting.
I have moved it back to regular 3 or 4 times, but it will not stay there.
I have updated the software.
I have turned it off and back on.
What is going on????
HELP!!!
Mary
Hi Mary,
Not sure why this is happening.
Try toggling off Audio Descriptions at Settings > Accessibility > Audio Descriptions > toggle on Prefer Audio Descriptions.
Another option is to reset all settings and then toggle all the features your mother uses again.
Reset all settings
* This is usually the last resort since it resets all your personalized features back to factory defaults
* Go to Settings > General > Reset > Reset All
* This resets to default everything in Settings, including notifications, alerts, brightness, and clock settings like wake up alarms
* Resetting all settings also reverts all your personalized and customized features like wallpapers and accessibility settings back to factory defaults.
* Performing this action does not impact any of your personal device data, including photos, texts, documents, and other files
* You need to reconfigure these settings once your iPhone or iDevice restarts
I pad shuts Facebook down randomly, has started doing this since the last update
IPad Air 2 updated.. the screen is discolored, the picture from the gallery also discolored, all pictures and videos from websites are discolored, and also when you take picture the camera is discolored..
Hi Marineth,
Sorry about your problems on your iPad Air 2.
We’re not exactly sure what discolored means, but here are some things to try out:
Go to Settings > General > Accessibility > Display Accommodations and check that Invert Colors and Color Filters are off. If they are on, tap and toggle all the settings off.
If that doesn’t do the trick, let us know
Liz
I have the same problem as Marineth.
Made sure all the color filters are off, did a reset and have knocked on the back of iPad but no results.
I have been living with this problem for awhile since updating to iOS 12.
I’m not sure if that had anything to do with it?
Hi Cris,
Have you tried resetting all settings?
Go to settings, general, reset, reset all.
See if this makes any difference. If not, it’s likely a hardware or connection issue that needs a professional to repair.
You can also DYI it but we don’t recommend it’s unless you are comfortable and accept the risks.
IPad Air 2 updated
Why is it that all pictures in websites are discolored
The picture of the camera is discolored?
Why has my background screen gone black on my messenger and Facebook pages. All the information is still on the page …….. the black screen? How can I get it back to white. Thank youi
Hi Beverly,
It sounds like you enabled Dark Mode for Facebook and Messenger.
to turn off dark mode,
Open Facebook Messenger
Tap your profile picture
Look for an option to turn Dark Mode off
I have an I Pad that has a key board that can be attached or just use screen to type. I can’t get my key board to work only the one on the screen, which shrinks my screen immensely. Can you tell me what I need to do?
Thank you
Hi Helen.
Is your keyboard made by Apple or some other brand? For apple smart keyboards, see this article
How does it connect? Via Bluetooth or with a physical connection (snapping into place).
Do you see an on-screen message?
If you can’t get your Apple-branded iPad Smart keyboard to work, there is a quality program that you might qualify for. You need to set-up an appointment at your local Apple Store for inspection.
If they confirm the Apple keyboard isn’t connecting AND it’s less than 3 years since your purchase of the keyboard, it may qualify for a replacement under Apple’s quality and functional issues programs.
If your keyboard is a third-party brand, let us know if you see any error messages and also what model iPad you use and current iOS on it. Find that information at Settings > General > About.
Liz
Can’t get my mail to stay on when I clip it on
iPad 2:
All pictures in the photo gallery are discolored
All photos shown on websites are discolored
All photos and videos on YouTube are discolored
The photos look like photo negatives
HI Joe,
It’s likely you have the invert or smart invert feature on.
Go to your iPad’s Settings App and choose General.
Then, select Accessibility and choose Display Accommodations
Check if either Invert Colors is on. If so, tap it and toggle either Smart Invert or Classic Invert off.
That should do the trick.
If not, let us know.
Liz
I’m not sure if it is an iPad problem or Facebook problem.
My events page on the top right corner shows what events are on but when I tap it to show more about the event, it clouds over and won’t open.
I’ve turned the iPad off and back on again, but no use.
Can anyone please advise me what to do?
Many thanks,
Alison
Hi Alison,
Sorry about your problems with Facebook and your iPad.
Unfortunately, this does indeed sound like a Facebook issue.
First, see if there is an update to the Facebook app by tapping open the App Store and checking for updates.
If not, close the Facebook app via these instructions:
1. On an iPhone or an iPad with no home button from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen
2. On an iDevice with a home button, double-click the Home button and swipe right or left to find the app that you want to close
3. Swipe right or left to locate the app you want to close
4. Swipe up on the app’s preview to close it
After your close FB, restart your iPad by powering down, waiting 1-2 minutes, and powering back up. Then open FB again and see if you can see your events.
If not, use Facebook’s Report a Problem to send your problem to Facebook. Find this by pressing the More tab from the bottom of your iPad’s screen, tap Help&Support and choose Report a Problem.
Hope something works for you!
Liz
Many thanks for your reply, I’ll give it a try
I when I am on IPad having a conversation the Ipad i lose my people it says no connection I lose pic and voice and it does it alot
Hi Lesa,
This issue is usually due to a poor internet connection or an unstable connection.
See this article for tips on managing these types of errors.
Hello
My iPad is one year old and it keeps rebooting for some reason.
I have an iso 12.3.1 update pending and it says downloading and then updating at that point ti apple comes up and the iPad seems just to boot.
Another strange thing is the battery percentage in one minute is at 44% and it goes red to 1%.
I’m trying the fix above to hold the buttons in to get it charged better without it rebooting.
I have deleted the iso update and reloaded, nothing helped there either.
Hope you have some ideas.
Oh, one more thing – I sent it in for a cracked screen replacement last week and I wouldn’t think this had anything to do with it? thanks
Hi Kevin,
Did you get your screen replaced via Apple or a certified Apple service center?
It’s actually quite possible that these issues are due to the repair, especially if they started ONLY AFTER the repair occurred. If that is indeed the case, contact the place that repaired your screen and let them know about these issues that started following the repair.
If the problems started before the repair, let us know so we can further troubleshoot.
Good luck,
Liz
I have a brand new iPad Air generation 3 ( a month old). After the first few days, the only way it will turn on is with a forced start, and even then, the apple logo will appear, then disappear and I have to force it again 8 to 10 times. It eventually comes on, asking for my passcode. Everything is fine until I put it to sleep or turn if off, then I have to star the whole “force start” again. I already did a reset and nothing changed.
Hi Trudy,
Since your iPad is quite new, we suggest you contact Apple for inspection and possible repair/replacement.
This is not normal behavior for an iPad, especially one that’s only one month old. So it’s best to take advantage of the limited Apple warranty and get the iPad checked out now before the warranty expires.
If you do not want to contact Apple Support for whatever reason, let us know and we can try to further troubleshoot.
However, we highly recommend getting that iPad looked at–if there is a problem with that unit, it will only get worse over time.
Liz
Thanks, Liz. I’ll do that.
I can’t get into my iCloud account because I don’t remember my password
Hi Kane,
Follow the steps outlined here to reset a forgotten Apple ID password.
On your iPad (using iOS10 and above)
Go to Settings> Apple ID profile (your name at the top of settings) > Password & Security > Change Password
Follow the steps to update your password
If your iPad uses an earlier iOS, tap iCloud > Your Apple ID > Password & Security > Change Password
Every time I send an email my screen says “cannot verify server identity of “mobile-smtp.roadrunner.com” cannot be verified by mail. With details and cancel underneath. I have to hit cancel twice before email will be sent. This takes time. How do I fix?
Hi John,
Let’s try a few things–starting easy.
#1 Close the Mail App and all other open apps and then restart your device
Close an app
1. On an iPhone or an iPad with no home button from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen
2. On an iDevice with a home button, double-click the Home button and swipe right or left to find the app that you want to close
3. Swipe right or left to locate the Mail app (or any other app you want to close)
4. Swipe up on the app’s preview to close it
5. Repeat for all open apps
#2 Delete the email account and add it back in
1. Go to Settings > Passwords & Accounts
2. Select the account giving you this error
3. Tap Delete account
4. Go back to Settings > Passwords & Accounts
5. Choose Add Account
6. Pick from the automated list or choose Other to set-up an account manually or for accounts not listed
7. Add in your account information and details–use this tool to lookup any email settings or contact your email account provider
8. Test account once added back in
#3 Reset all settings
* This is usually the last resort since it resets all your personalized features back to factory defaults
* Go to Settings > General > Reset > Reset All
* This resets to default everything in Settings, including notifications, alerts, brightness, and clock settings like wake up alarms
* Resetting all settings also reverts all your personalized and customized features like wallpapers and accessibility settings back to factory defaults.
* Performing this action does not impact any of your personal device data, including photos, texts, documents, and other files
* You need to reconfigure these settings once your iPhone or iDevice restarts
My IPad is about a year old. It will not “right” itself anymore, so I can only use it one way. Nothing has been damaged, so I don’t know why it stays in one direction anymore. Can you help.
Hi Stephanie,
It sounds like your screen orientation is locked.
Check that you don’t have screen orientation lock on–swipe on Control Center and tap the icon that looks like a lock with an arrow around it–it should not be highlighted.
After doing that, restart and see if your iPad works in both landscape and portrait modes.
Good morning!
My iPad has just started playing up with Safari.
When I search a website, upon clicking on it at first seems ‘normal’, but a split second later the screen goes into a black background with white text. On the search bar, the horizontal lines go to black, and when it gets clicked on, the problem reverts back to normal.
I’ve turned off private mode, and hard restarted my iPad, but I cannot get this glitch to stop occurring.
Do you have any suggestions? Thank you
Hi Kat,
Try closing Safari and all open apps, then restart the device by powering off, waiting a few minutes, plugging into power, and then powering back up.
Close an app
1. On an iPhone or an iPad with no home button from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen
2. On an iDevice with a home button, double-click the Home button and swipe right or left to find the app that you want to close
3. Swipe right or left to locate the app you want to close
4. Swipe up on the app’s preview to close it
5. Repeat for all open apps
iPad Air, my iPad is turning off after 5 minutes of use, the Apple sign comes on and then I am unable to use it?
Hi Graham,
There is a pretty big outage today with iCloud and Apple ID–causing a lot of people headaches and similar problems to yours.
Since the issue is on the server side, all we can do is wait for Apple to fix it!
Sorry about this,
Liz
Ive had an iPad mini for 6 years.
The problem is that all the color seemed to drain out of it two days ago. It is now black and white!
How doI restore the color ?
Hi Ajibola,
How weird!
It’s possible there is some setting causing this issue, so the easiest thing to do is reset all your iPad Mini’s settings.
If the problem exists after resetting all the settings, it’s likely a hardware issue and that needs the expertise of a repair professional.
Reset all settings
* This is usually the last resort since it resets all your personalized features back to factory defaults
* Go to Settings > General > Reset > Reset All
* This resets to default everything in Settings, including notifications, alerts, brightness, and clock settings like wake up alarms
* Resetting all settings also reverts all your personalized and customized features like wallpapers and accessibility settings back to factory defaults.
* Performing this action does not impact any of your personal device data, including photos, texts, documents, and other files
* You need to reconfigure these settings once your iPhone or iDevice restarts
I get messages on I pad however I don’t get the message counter notifactiom
Hi Bob,
It’s likely your notifications are not all on.
Go to Settings > Notifications and scroll down the list and locate the Messages app or whatever messaging app you use (Messenger, Whatsapp, etc.). Tap that app.
Toggle on Allow Notifications and checkmark the alert styles for Lock Screen, Notification Center, and Banners.
Toggle on Badges and select a sound if desired.
Once all set, restart your device and it should all work as you want.
Liz
While typing an email on my iPad, some key that I hit caused my keyboard to split in two.
I turned the iPad off, then back on, also deleted the email and opened another email sent to me then tried to forward it but the keyboard was still split.
What should I do?
Hi Deanne,
Yes, this problem happens a lot by accident. Locate the keyboard icon on your on-screen keyboard–it should be in the lower-right corner of the right side’s split keyboard.
Press and hold it until a menu pops up and choose to Dock and Merge.
That should do the trick!
To learn more about the iPad keyboard options like split keyboard, see this article.
Liz
I installed configuration profile and when I restarted it I can’t see it in settings app but restrictions were still there
I dropped my iPad and now one corner quadrant — about 1/8th of the screen — does not respond to any touch commands.
It’s the bottom right corner so I can’t use the delete button on the keyboard when emailing, or the send button.
I did a hard reset reboot, didn’t help.
I assume something dis-attached inside, is there anything else I can try to fix on my own?
Hi Susan,
You could try a full restore or a DFU Mode Restore of your iPad.
Make sure you backup your device first, before anything else!
Only after backing up your data should you attempt a restore or DFU Mode Restore
If the problem remains after a restore, it’s likely a problem with your iPad’s digitizer or other hardware. In that case, your best remedy is to seek the help of a professional.
Liz
My iPad mini is set up for wi-fi and cellular data.
It has worked well for the past couple of years.
Recently, I was unable to get internet using cellular.
In checking everything I noticed the cellular number now shows unknown instead of the number.
I have been in contact with my carrier, Verizon, in an attempt to locate the problem.
They sent a new SIM card, no luck.
I have erased the contents and settings and started over as a new setup without any success.
I don’t know what else to try.
Good afternoon,
For four days the Apple Mac iPad works fully on radio, as soon as film/news watching takes over…every 3/4 minutes, the screen freezes, a white circle rotates for another few minutes….and this is repeated.
I’m not really adept with the controls..please advise simple remedy.
Thank you
Graham
Hi Graham,
Sorry, you’re having trouble with your iPad.
It sounds like your network is too slow for your iPad to stream the film/news you want.
That rotating circle is your iPad trying to retrieve content but having trouble doing so.
The solution is either to increase the speed of your internet connection–you need to contact your internet service provider to do that.
Or you could the playback quality of the video–that way you don’t need higher speeds to stream video. Changing these settings is in the app itself rather than a universal setting on your iPad.
If you need further instructions, please let us know what apps you use to stream films and news and we’ll help you locate those playback quality settings.
Liz
this is what my ipad is doing right now. I would like to change the quality setting on the app itself for xfinity stream but don’t know how
Hi Linda,
I am not familiar with the Xfinity Stream app–but look for a settings button. It might be a gear or hamburger icon.
If you cannot locate this info, contact Xfinity technical support
I can’t move between apps anymore. If I want to go to another app I have to turn off my iPad and restart to go to where I want to be. Thanks
Hi Vicki,
Let’s see if the problem is that there are too many apps in a suspended state.
The first thing we do is close all apps:
1. On an iPhone or an iPad with no home button from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen
2. On an iDevice with a home button, double-click the Home button to open the app switcher
3. Swipe up, towards the top of your screen, on the app’s preview to close it
4. Repeat for all apps until there are no apps remaining in your app switcher
Next, let’s force restart:
* On an iPad with no Home Button and iPhones 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Side/Top/Power button until the device restarts.
* On an iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo.
* On an iPhone 6s and earlier, iPad with a Home Button, or iPod touch: Press and hold both the Home and the Top (or Side) buttons for at least 10 seconds, until you see the Apple logo.
Next, plug your iPad into its charger and into a wall outlet–not a computer.
Finally, restart by powering off, waiting a few minutes, and powering back on.
See if you still have this problem of moving between apps.
Have friend with ipad – she can receive email but not send them them – can you help? – Val
Have a friend with me with iPad – she can receive emails but not send them.
Have noticed under Mail settings that whoever set things up for her misspelled her email putting
[email protected] though further down under incoming mail server Host Name imap-mail.outlook.com Username [email protected] .
Have tried to correct spelling error but can’t.
Would this be the problem?
the message that comes up when pressing send is Unable to Send Email Copy in outbox Sending the message content to the server failed
Hi Val,
The easiest thing to do is delete the account and add it back into the Mail app. These directions are for iOS 12.
Doing so does not delete any emails as they are stored on hotmail’s servers.
To delete the account, go to Settings > Passwords & Accounts–then find that hotmail account from the list of accounts and tap it.
Choose Delete Account and confirm it.
Once the account deletes, restart the iPad.
Then go back to Settings > Passwords & Accounts and tap Add Account and select Outlook.com from the list then enter all the account details and passwords.
Hotmail and outlook are both Microsoft services, so that’s why you choose outlook.com to set up your Hotmail account.
Hope that works!
If not, check out this article. Or let us know.
After charging iPad Pro when it’s switched on initially shows 100% charge, it then goes off with a battery showing low battery charge needed.
After reboot iPad restarts showing full battery only to go through the same sequence again. After several reboots, the iPad works normally.
My iPad just shuts down in the middle of something and I have to enter my code to get it back on again .. it may go for a day or two without doing it , and then bang , it starts up again .
My ipad wont connect to internet and also wont connect to app store. Sony Desk top appears ok
Further info may help, it’s an iPad mini:
burp it – unsuccessful
pressed home/vol button no effect
increased amount of spare data available oK
Must have done something because the original message said server not responding: and now it is!!!
So it looks as though all is now working. Sorry to have bothered you but read the other issues and very interesting
Hi Stuart,
Glad your iPad Mini is working again! Yippee…what a relief!
Liz
My iPad is making my front screen look all mix colors and my letters are dem why
Hi Mary,
It sounds like a hardware issue–maybe the screen cable is loose.
If it’s a hardware issue, your iPad needs to be repaired.
But before you go that route, let’s try a few things:
1) Restart by powering off, waiting for a few minutes, and power back on
2) Force restart by pressing and holding the power AND the home button until the Apple Logo appears on-screen, then release those buttons
3) Burp your iPad:
Cover your iPad in a soft towel or cloth to prevent screen damage. Then, give it a few swift whacks on the backside (not screen side!)
We call this burping your iDevice–a firm smack, done just a few times one after the other. Just like burping a baby–gentle but often effective!
If this trick works for you and your device is under warranty, we suggest contacting Apple Support. And ask for an internal inspection since it’s likely the cable connecting your screen need repaired or replaced.
If nothing works:
We suggest you set-up an appointment with Apple and ask them to run full diagnostics to determine the issue with your screen.
Liz
My ipad is not turning on after the latest automatic update
I’ve tried hard reset, connected to computer and it doesn’t appear
Hi Colleen,
Sorry to hear about your iPad not working after updating.
Try a DFU restore and see if that helps. Take a look at this article on steps to perform a DFU Mode restore on your iPad.
Liz
This is my second Apple iPad new purchased 2 weeks ago from shop Lismore NSW Australia.
Charging battery very slow charging stopped 2 minutes ago to type this problem after using briefly last night 10.0pm started charge 71% now 75% .
Wait up to 3days for a full 100% .
Last iPad I had some difficulties also charging
Last 6 months use and other operating problems that after a reset did not work advised nothing known about that iPad on apple ship computer in casino were I live besides charging problems also icon with following words find iPhone opened I do not have the iPhone to lose the icon remains on this iPad why no words find iPhone on it cookies not available no chrome cannot download not using wi/fi cellular bluetooth
I have an iPad with keyboard issues, mainly the n, m, and c.
Occasionally other letters around them.
I have messed up so many things I’ve typed because of this and did not notice blank spaces before sending.
I wondered why my name was weird on sites until I saw that the n was left out in my first and last names.
It looks like I came from a foreign country (just had to go back and add n to country). It is annoying !!!!! Any way to “fix” it?
Hi Di,
I suggest you “reset” your keyboard by downloading a different language (or use a different version of your home language (for US English use Canada, UK, or Australia) via Settings > General > Add New Keyboard…
Once new keyboard downloads, delete your current keyboard (such as English (US)) via the Edit button in the upper-right corner and press the minus sign to delete it.
Then restart the device.
After restarting, go back and reinstall the English US keyboard (or your home language) and delete the other language keyboard.
When I try to complete a puzzle such as code words once I enter the first letter, then every time I try to enter a different letter in another space the iPad enters the same letter I first entered. I cannot find out how to rectify this
Hi there
I very recently updated some of my games in App Store and now my iPads background is the last game I played when I go to play a new game and the colours are not the proper colours anymore
Can you help please
Thank you
iPad Air 2. Refuses to charge … reset settings . Did a soft reboot. Cleaned the charging port. Any ideas.. can’t afford a new one yet. Thanks
Used a different cable/plug point? Usually cleaning the port does the trick.
Why don’t the replies go through to coments, it was working a few days ago, thank u kathy.
HI Kathy,
I’m not sure what you mean regarding replies and comments. Are you finding the problem on our site or with something else?
Thanks for you input,
Liz
How do you fix your iPad when you swipe down and it will not go back up?
Hi Joshua,
Try a forced restart by:
* On an iPad with no Home Button and iPhones 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Side/Top/Power button until the device restarts.
* On an iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo.
* On an iPhone 6s and earlier, iPad with a Home Button, or iPod touch: Press and hold both the Home and the Top (or Side) buttons for at least 10 seconds, until you see the Apple logo.
Save image not working on my iPad.. Have tried all the suggested fixes. Is this a bug in iOS 12.2? Have turned off 3D on iPhone and that fixed the problem on that device.
Hi Artist,
It’s possible that there’s a bug preventing you from saving photos.
Thanks for sharing what worked for you in turning off 3D Touch.
Hello, could you help me with a problem.
I just got a new 6th gen iPad and just installed everything last night.
First time using it today for this….I tend to list a lot on FB market place and have noticed that my keyboard doesn’t go far enough down so I can view what I am typing in the description section, I am blindly typing.
Now I have only encountered this so far with the FB marketplace, not for other things.
If I want to copy and paste to the description box, I cannot as the keyboard is covering it. Help!
What can I do to rectify this.
Hi Miriam,
This sounds like a problem/bug with the FB Marketplace and the app so we may not be able to fix it with just iOS. But let’s try
1) Open the app
2) Try typing into the marketplace
3) In the on-screen keyboard, look for the keyboard symbol in the bottom-right corner
4) Tap and hold the keyboard symbol
5) Choose to split the keyboard
6) Then choose to Dock and Merge the keyboard
See if that helps!
If the problem persists, let us know
Liz
Sound is speeded up when playing podcasts so that I cannot understand what is being said
Hi Angie,
Yes, this happens sometimes when buttons get pressed accidentally.
To return to normal speed, do the following:
1) Open Podcast App
2) Tap and open the podcast in the Now Playing banner at the bottom of your screen
3) Look in the bottom left corner for a number like 2x or 1.5x and tap it until it becomes 1X–it should be normal speed again!
Liz
I have lost the common control, without it the screen will not stay in one position. How do I get it back. It’s no longer there when I swipe up it’s gone.
Hi Judy,
I believe you are referring to the Control Center.
With the latest update (iOS 12) Apple moved Control Center to the top right corner of your iPad’s screen. So instead of swiping up from the bottom, swipe down from the top right corner.
See this detailed article for more details.
My emails are not sending and now not receiving.
I have cleared out my emails but it still does not work
Can you assist please?
The message says the server is not connected
Thank you
Hi Paul.
Sorry you are having trouble with the Mail App.
Let’s try this:
Go to Settings
Tap Passwords & Accounts
Tap Fetch New Data
Choose Automatically or if already selected change it to every 15 minutes or every 30 minutes
If this works, change it back to automatically once you confirm your Mail is working!
I set the Timer on my iPad to Stop Playing to fall asleep at night.
Recently it will not turn off.
I have tried forced restart which fixes it for a few days, then it will not work again.
Hi Barbara,
Are you using the Clock App’s Timer feature?
And when you select “When Timer Ends to Stop Playing” that’s what’s not working for you over the past few days?
What might be happening is a conflict between Do Not Disturb, your Clock App, and the Bedtime feature
Try turning off the Bedtime feature and then run a test to see if the clock app’s timer works.
To turn off bedtime on the clock app, go to Clock app > select Bedtime from the bottom tabs > and toggle it off.
Then run a test with the timer that evening as you normally do.
See if it now works.
Keep us posted,
Liz
The Bedtime feature is off.
I have been using the Timer Stop Playing feature for years with no problem.
It is just in the past few weeks (coincidentally or not with the OS12 update?) that it began to sometimes turn off, sometimes not.
Right now it is working.
Hi Barbara,
It always possible that your problem is a bug in the latest iOS.
If you suspect this, please provide Apple Developers your user feedback using this site.
Another thing to try is completely turning off Do Not Disturb and see if that makes any difference.
We’re sorry that your Timer isn’t working correctly–a lot of us at AppleToolBox use that feature every night!
What I can offer is that I’m using iOS 12.3 (beta) and do not have this issue when using the Timer Stop Playing feature.
So it might be a temporary problem that gets fixed when you update to iOS 12.3 when released to the public (expected any day now)
Message keeps popping up: “Accesssory not Supported” This accessory is not supported by this device.
What does that mean. Also, at times, there are periods of beeping, for several seconds.
Hi Nancy,
You are not alone in this error message!
Take a look at the tips outlined in this article about Accessory Not Supported messages and see if anything helps you.
The first problem I have ever encountered with my 3.5 yr old iPad 2.
It started about a week ago when I opened up my iPad in the morning.
The screen color was noticeably dark blue & greenish. Objects are quite blurry, some are like black tinted.
I tried a variety of websites thinking it might be a singular website.
But It does not help. Adjusted brightness, no improvement.
Not sure if the latest update ( update 12) had anything to do with it.
Help !
Hi Kevin,
Sorry to hear about your iPad’s screen issues. It sounds like your screen’s hardware or the cable connecting the screen to the logic board might be loose.
You can try the tips outlined in this article and see if they help.
If not, it’s likely a hardware problem that needs inspection and repair.
When trying to read the daily mail through my iPad, it keeps going back to the start saying ” a problem occurred with this page and was reloaded”‘ this happens continuous and I can never finish.
This has only just started happening.
I have also got a wi fi booster fitted.
Hi Chris,
You guys are not alone in seeing this error message.
Take a look at the tips outlined in this article dealing with this exact error message in Safari “A problem occurred with this webpage so it was reloaded”
iPad will not open mail
HI Beryl,
Try closing the Mail App and then restart your iPad. After restarting, open the Mail app and see if it works!
To close Mail App:
1. On an iPad with no home button from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen
2. On an iDevice with a home button, double-click the Home button and swipe right or left to find the app that you want to close
3. Swipe right or left to locate the Mail app
4. Swipe up on the Mail app’s preview to close it
I have sent videos from Facebook to my photo by tapping save video but it’s not there now there is a check mark with following how do I get things back to normal
Hi Donna,
You may need to give Facebook permission–check out the tips outlined in this article on how to do this.
My iPad screen keeps going Light and dark image are super imposed is there any way to fix it
Hi Wendy,
This sounds like a problem with your screen or the cable that attaches your screen to the logic board.
Take a look at these tips in this article to see if any of them help your issue.
Pay attention to the tips like burping your iPad and restarting/force restarting.
If nothing helps, please contact Apple Support for further assistance and set-up an appointment for device inspection.
I am getting a script I don’t recognise on my iPad. My language setting is English. I’ve reset it but the script has returned. What can I do.
Hi Gusi,
Sorry to hear you’re having problems with your iPad’s language and keyboard.
Take a look at these two settings:
1. For the keyboard, go to Settings > General > Keyboard > Keyboards and tap Edit to make changes. Delete any keyboards you don’t want. Or choose Add New Keyboard… to add in any additional ones.
2. For the language, go to Settings > General > Language & Region and select your local language for iPhone Language. Tap Edit and remove any languages you don’t want or choose Add Language to put in additional ones.
On that same menu, verify that your Region is correct.
Once you make all these changes, restart your iPad by powering off, waiting for a few minutes, and powering back on
Hope this works. Keep us posted if problems persist.
Liz
Hi, my months old 2018 12.9 iPad Pro has what looks like tiny glitter like dots on the screen, at two locations?
Basically where your thumbs are when playing a game in landscape mode?
Hi Mark,
That sounds like a pixel problem. Since your iPad is so new, it’s still covered under the 1-year warranty even if you did not purchase Apple Care+.
To verify your warranty coverage, check the serial number in Apple’s warranty checker.
Once confirmed, set up an appointment at your local Apple Store or contact Apple Support with this issue.
Good luck!
Liz
My iPad interrupts very frequently when reading articles and comments with “a problem has occurred so is reloading “ then goes OFF to reload.
Also after a time doing this, it comes back interrupted with “ there is a consistent problem with this article “ states the article and Disappears altogether so I am constantly unable to enjoy newspaper articles, etc
Help
Hi Donita,
Sorry to hear about the problems reading articles on your iPad.
Take a look at the tips outlined in this article dealing specifically with “A problem occurred with this webpage so it was reloaded” errors in Safari.
Hope it helps you out!
A website that I have finished reading has become locked in my mailbox. I am unable to send or receive emails. How can I delete it?
Hi Ruth,
If you cannot read other emails in the Mail app due to this specific email, try opening your email using Safari or another browser (Chrome or Firefox) and delete that specific email there.
Once you delete that email using the web version of your email, close the Mail app by double pressing the Home button or swiping up the gesture bar (for iPads without Home Buttons) and then in the app switcher, locate the Mail app preview.
Once located, swipe the Mail app preview up, off the top of your screen to close it.
Then relaunch the Mail App and see if you are now able to scan through all your mail.
Having problems with charging iPad mini 2. Charge is very, very slow and wall plug adapter gets hot. Suggestions?
Cannot get my Facebook newsfeed on my iPad and iMac. No problem on my iPhone. What can I do?
Hi Anita,
There are reports of Facebook outages over the past few days, so this is likely your problem.
Facebook is working on resolving the problems, so check in again on your Facebook newsfeed in a few hours.
SK
My brother uses Apple IPad 2, model A1396, he lives in an isolated rural location in North island new Zealand and has very limited cellular coverage from Spark. It’s his only connection to the outside world, there is no other network that works and of all the newer Apple IPad models this is the only one that picks up any coverage, enabling Phillip to email, get the news, buy his clothes, etc….
Phillip has to stand, still, in a precise spot on his veranda to get a signal.
I CANT stress enough how limited he is switch contact to the outside world and this is very important to him and me his sister.
He is having trouble with IPad, basically when he turn on the mobile data the ‘IPad’ symbol displays in the top left hand corner and he can’t receive or send emails and he’s unable to see signal status. Some apps work and some don’t??
He did download Snapchat recently through Google – not the App store. Could this be the problem? And could it be a virus? Please HELP advise us on a cure for his life line.
Thankyou and kind regards
Worried sis Liz
HI Liz,
Sorry to hear about all the connection problems your brother has.
iOS doesn’t allow apps to download unless they are approved in the App Store. So it’s likely that the Snapchat app Philip downloaded to his iPad was from the app store. Google usually forwards the user to the app store for downloading apps for iOS.
From what you describe, the problems definitely are connection related. We suggest he reset his network connections using Settings > General > Reset > Reset Network Settings and see if this helps.
It’s also a good idea to limit which apps have access to his mobile data network.
He can change these settings by going to Settings > Cellular (or Mobile) and then scrolling down the list of apps in the section Mobile Data (Cellular Data).
He should toggle off any apps he doesn’t need to connect to his cellular data plan (Spark.) The more apps he can limit access to, the better.
It’s also a good idea to contact Spark and see if they have any additional suggestions to ensure a good connection with his iPad.
Finally, your brother should not immediately update his iOS when a new version releases. iOS updates can cause problems, especially in early releases. So it’s a good idea to choose a wait and see attitude with new iOS.
And when he does want to update, contact Spark again to ensure this iOS version works consistently with their network and his iPad model.
We hope it works out for you and Philip!
Liz
My iPad screen is not clear. Hard to explain it had,white lines
Hi Judy,
Sorry to hear about your problems with the iPad screen.
This sounds like a problem with the screen hardware or the cable connecting the screen.
So it likely requires an inspection and repair by Apple or an Apple authorized repair center.
If your iPad is under warranty, contact Apple immediately. Use Apple’s warranty check to see if your iPad is covered (or not.)
If your iPad is no longer covered under warranty, you could try a couple of things that might help.
1) force restart your iPad by pressing the Home and Power buttons at the same time. Maintain holding these buttons until you see the Apple Logo on-screen, then release
2) try burping your iPad: cover your iPad in a soft towel or cloth to prevent screen damage. Then, give it a few swift whacks on the backside (not screen side!) We call this burping your iDevice–a firm smack, done just a few times one after the other. Just like burping a baby–gentle but often effective!
If this trick works (or doesn’t) and your device is under warranty, we suggest contacting Apple Support. And ask for an internal inspection since it’s likely the cable connecting your screen need repaired or replaced.
On my iPad, when I touch the enlarging block on the music videos, it will not enlarge the video. The music videos are from YouTube etc. The enlargement to full screen worked just fine until tonight. Thanks.
Hi Denver,
Not sure what’s going on with your iPad and YouTube.
Are you using the YouTube app or using Safari or another browser to watch YouTube videos?
We suggest closing the YouTube app (or Safari) and then restarting your device.
To close apps:
On devices without a home button, from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen.
On devices with home buttons, double-click the Home button to show your most recently used apps
Swipe right or left to find the app that you want to close.
Swipe up on the app’s preview to close the app
Close any apps that play video including netflix, youtube, safari, chrome, hulu, and so forth
Once restarted, check the app store for any app updates and update your apps first. Then try watching videos again.
My IPad mini does not display “more results”.
It worked previously.
When I click “more results” I get a message saying to Try Again.
I have rebooted it, closed any other opened page, I don’t need to do any updates.
This function work on my other mini iPad and on my mobile.
Please advice
Hi Serafine,
Is this happening when you spotlight search or when you are in Safari or another browser or app?
Spotlight Search activates when you drag down the middle of any Home screen to show the search field at the top of your screen. As you type your search query, results appear below. Tap the screen to get rid of the keyboard and scroll through the list to see all the results.
If it’s spotlight search that’s giving you problem, take a look at your Siri & Search settings (for iOS 11+) or General > Spotlight Search for iOS 10 and lower.
Change Siri and search settings
Go to Settings > Siri & Search
Scroll down and verify that Siri & Search Suggestions is enabled for all the apps you want your device to search through
If your problem is something else, please let us know what iOS version your ipad mini runs-go to Settings > General > About > Software version
Whilst using Google my iPad is more frequently telling me Page not Available – Try Later! It’s very frustrating trying to get back to where I was! Any ideas??
Hi Mary,
It sounds like you may have too many tabs or windows open in Safari or the browser you use on your iPad. Try closing some of those tabs from older sessions.
To close all your (Safari) tabs,
1. Open Safari
2. Press and hold the tab icon (overlapping squares) in the bottom (iPhone/iPod) or top (iPad) of your screen
3. Choose Close All tabs
Once all your tabs are closed, restart your iPad and see if you can open Google without seeing that not available page!
If that doesn’t work, let’s clear out all the data from Safari.
Do both of these.
Go to Settings > Safari, and tap Clear History and Website Data
Go to Settings > Safari > Advanced > Website Data, then tap Remove All Website Data
If the problem persists or if you use another browser, let us know
My messenger and text messages does not have the name or add contact buttons.
kindly help, my ipad have a blue box jumping from every side on the screen,
HI John,
That’s most likely the voice over feature.
Go to Settings > General > Accessibility > VoiceOver and toggle it off.
My iPad does not bring out sound what should I do
HI Ebosetale,
Try the tips outlined in this article about iPad sound not working
Here’s some of the tips from the article:
Follow These Quick Tips To Get Sound Back On Your iPad!
Toggle Mono Audio On and Off
Plug and unplug headphones for devices with a headphone jack
Toggle your iPad’s Side Switch (if applicable)
Change your iPad’s Side Switch Setting to lock orientation instead of mute
Open Control Center and adjust Mute or Volume from there
Toggle Bluetooth Off and On
Check the Do Not Disturb is off
Restart or force restart your iPad
I cannot turn my iPad on without knowing my user name and password, which I have forgotten over the years. How can I get them?
Hi David,
Is it your Apple ID and password that you’ve forgotten or your device’s passcode?
For Apple IDs, go to this Apple site
For forgoteen device passcodes, check out this article.
Locked out of iPad. Can’t remember passcode
I have this message on my iPad
iPad disabled connect to I iTunes
What is this and how do I fix it thanks
Hi Alex,
Did you happen (or someone else with access to your iPad) to enter the wrong device passcode multiple times?
If so, your iOS automatically disables your iPad. Please see this article for more details and help if you think this is the cause of the message.
Ipad not charging. Why ?
Joe, check the charging port of the iPad. Make sure there is no dirt/debris stuck in there. Suggest taking a q-tip and cleaning out the port and then trying charging overnight. https://www.youtube.com/watch?v=SWQzydi20ks .If it doesn’t charge after that, you may have to check the battery on the unit. If its’ an older iPad, it may be time for a battery replacement.
Hi Lynne,
There are two ways to delete apps in iOS.
First, press and hold the app icon until it jiggles and shows an X in top-left corner. Tap that X to delete
But our preferred way to delete apps is via Settings!
Open Settings > General > iPad Storage
Wait for the list of apps to populate
Locate the app you want to delete, and tap it
Choose Delete App–if you want to keep your app data, select Offload app instead (this is a feature for iOS 11 and above)
Confirm your app deletion
That’s it!
Perform this same action for each and every app you wish to delete from your device
Check out this article for troubleshooting app deletion if you have problems.
Sam
I just want more screen time before it shuts off. How do I adjust that. I went into general on my setting it told me to find auto lock–it didn’t have it. So what do i do now?
Hi Lynne,
Check the following location for earlier iOS versions: Settings > General > Auto-Lock
If it’s not there, let us know what version of iOS your iPad uses. To check, go to Settings > General > About and look under version. Let us know what the number listed there is.
Sam
My I pad was not responding so turned off however it will not take my touch to turn it on left finger on I pad but it says it is frozen for 5 mins tried again now got to try in 15 mins please help
Hi Yvonne,
Sorry to learn you’re having iPad problems!
It sounds like you need to manually enter your device passcode using the numeric on-screen keypad instead of Touch ID.
If you enter the wrong passcode six times in a row, Apple locks you out and a message says that your device is disabled.
Let us know if the problem persists,
Sam
WhatsApp
I’ve been using it on my iPad mini for ages now, decided to get it on my iPhone. That worked, iPad now is stuck on page. How to connect to iPhone with the scan square and cannot get back to the main screen. How do I get back so I can use iPad WhatsApp.?
Hi Lois,
Can you access the app switcher by double pressing the home button?
What we want to do is force quit from that app.
Double-press the Home button to show your most recently used apps
Swipe right or left to find the app that’s causing the problem
Swipe up towards the top of your screen on the app’s preview to close the app
You may want to close all app previews and then restart your iPad to start fresh and open WhatsApp!
If you are not able to close the app, try restarting your iPad by powering off, waiting a minute, and powering back on.
If restarting doesn’t help, perform a force restart your iPad:
On an iPad with a Home Button: Press and hold both the Home and the Top (or Side) buttons for at least 10 seconds, until you see the Apple logo on screen, then release the buttons
Hope something works for you. If the problem persists, let us know
Liz
Help
Message saying failed to hand off activity
Handoff couldn’t be completed
How do I fix it please!
HI Margaret,
Please verify that you turned on the following settings;
Back to my Mac
Bluetooth and WiFi
iPhone showing under WiFi connections
Handoff
Make sure to pair your iPhone and Mac via your Mac’s Bluetooth. If you don’t see it, go to Bluetooth on both Devices. Pair the Mac to your iPhone. You usually have to enter a 6 digit number to pair.
If those settings are all enabled, on your Mac turn off your WiFi then turn off your Bluetooth. Wait 30 seconds or so and then turn on your WiFi and turn on your Bluetooth. Once completed on your Mac, do the same on your iPhone–turn off WiFi & Bluetooth, wait 30 seconds or so, and turn those two features back on. Finally, check if your iPhone shows up in the Bluetooth Menu options on your Mac.
If it’s still not showing up, on your iPhone try signing out of iCloud, rebooting, and signing back in. Refreshing your iCloud typically fixes handoff and continuity problems that didn’t fix with resetting BT and WiFi.
Keep us posted.
Sam
I have an app that when I try to launch it will open go to the start page and then close back to choose app page.
I was trying to get into a website,and it would not open at ll,can you help me,please to see what the problem.
On my iPad 6 the general is stuck with a red light it will not turn off.
Hi Hi,
Try a forced restart by pressing both the Home and Power buttons at the same time–keep holding both these buttons until the Apple Logo appears on-screen, then release.
See if your iPad works normally.
That red light usually indicates that there is a software update available for your iPad–to update, back up first via iCloud or iTunes and then update via Settings > General > Software Update.
Sam
How do I get rid of a blue box jumping on ipad screen?
My Apple ID and I tunes is disabled…what should I do?
Hi Mary Jane,
Please follow the steps outlined in this article about disabled Apple IDs.
Sam
My iPad splits the screen and Facebook appears in the other side of the screen setting forth it’s policies, etc. this is very irritating and I can’t seem to get rid of it, can you help. It is on the other side of my screen now.
Hi Mary Ellen,
Open the Settings > General > Multitasking & Dock
Toggle off Allow Multiple Apps
Restart your iPad
That should do the trick!
When trying to answer iPhone (7plus) on iPad (iPad Air 2), the iPad rings but when I answer on iPad they can’t hear me. I also have the problem with Siri and can’t make voice notes. Any suggestions?
Hi Sue,
For Siri issues, toggle off Listen for Hey Siri in Settings > Siri & Search. This forces your iPad to re-imprint your voice so Siri better recognizes your voice.
Once the re-imprint is complete, toggle on the following settings:
1. Settings > Siri & Search> Allow Siri When Locked
2. Settings > Touch ID & Passcode > Toggle on Siri under Allow Access When Locked
Next, test the microphone on your iPad.
Make sure that nothing is covering the microphone (located at the top, next to headphone jack)
Check the microphone port for dirt or debris–try cleaning it out if possible
Make sure your iPad is not on Mute
Open Voice Memos and tap the record icon or make a FaceTime Video/Audio Call
Speak into the microphone and record 20 seconds or so
For Voice Memos, tap the play icon to play back the recording and check that you hear your voice clearly
For FaceTime, ask the person you call if they can hear you clearly
If you still have issues, try a reset to your iPad’s settings.
Reset Your iPad’s Settings
Launch the Settings > General > Reset
Tap the Reset All Settings
This resets to default everything in Settings, including notifications, alerts, brightness, and clock settings like wake up alarms.
Performing this action does not impact any of your personal device data, including photos, texts, documents, and other files.
Resetting all settings also reverts all your personalized and customized features like wallpapers and accessibility settings back to factory defaults.
So you need to reconfigure these settings once your iDevice restarts.
Hopefully, something here works. If not, contact Apple Support as the problem may be your hardware.
Sam
Hi my iPad mini is working fine but the logo page is permenantly overlaying all other screens and making the pages lighter and grittier, why can I do?
Hi Sarah,
This sounds like a hardware issue. In that case, it’s best to have Apple or a certified partner take a look at your iPad and inspect/diagnose it.
We can try a few things that might help, but if it’s faulty or failing hardware, repair or replacement are the usual options.
But give these a go first!
First, turn off the device completely and leave it off for at least 30 minutes. Then, turn on auto-brightness and see if this helps. Go to Settings > General > Accessibility > Display Accommodations and toggle on Auto-Brightness.
If it’s already on, toggle it off, wait 30 seconds, and toggle it back on.
Also, select Reduce White Point and set that at least 25% or higher.
Then, do the following:
1. Plug in your iPad to a wall outlet for charging and then force a restart by pressing and holding both the power and home buttons until just the Apple Logo appears on-screen, then release those two buttons. Maintain charging during all these steps
2. After the force restart, power your iPad completely off, wait a few minutes, and power it back on. Keep the iPad on the charger while doing this step.
3. Go to Settings > General > Reset and choose Reset All Settings. This resets to default everything in Settings, including notifications, alerts, brightness, and clock settings like wake up alarms. Performing this action does not impact any of your personal device data, including photos, texts, documents, and other files. Resetting all settings also reverts all your personalized and customized features like wallpapers and accessibility settings back to factory defaults.
So you need to reconfigure these settings once your iPhone or iDevice restarts.
If the screen still shows the Apple Logo burned in, contact Apple Support or a certified Apple Partner and ask for them to inspect the device.
Sam
Notice on i-pad says i-pad disabled try again in 1 hour. I try again in 1 hour and get same message. What does this mean?\
Hi Carol,
You often see this message when you entered in the incorrect device passcode multiple times and/or tired Touch ID/Face ID and your device didn’t recognize your fingerprint or face.
Is it possible that someone (yourself or others that use the iPad) entered in an incorrect passcode multiple times?
Sam
Trying to open my emails on aol mail but it won’t let me open them it’s like the page has frozen .But I can still use my iPad around everything else any ideas guys.
Hi Dawn,
Force close the app that you are using to check your AOL email.
To close an app, double press the home button or swipe up on the Home Gesture Bar. Then swipe left or right to locate the app and once located, swipe it up, off the top of your screen to close. Then restart your device and launch that app again–it should no longer be frozen.
Sam
When I try to send an email plus photos on my IPad it goes to Outbox – how can I remedy this
Hi, running real slow and goes out when playing a game
My ipad is 100 % powered It only stays active on the apple screen for a short time and then rebouts. I had gone to settings and tried to reset and that is when this problem started.
Donna, Try and Restore your iPad using iTunes. That might solve this issue. Here is a tutorial that walks you through some of the essentials around restore/reset process of an iPad.
Every time e I depress a key a loud intrusive sounds occurs. Similarly on my language program all speed is gobblygoook industrial interference. What is it please and what can I do to fis it. I am a Luddite.
I have removed recently used apps icons from the dock at the bottom of the iPad screen but the empty dock bar remains taking up one row of space.
What I want to do is arrange the apps on my iPad to be in the same position as on my phone but I can’t because on my iPad air2 the empty dock takes up the space of the third row.
Absolutely no one seems to know whether it is possible to remove and if so how.
Many thanks if you have an answer!
After recent update, while working on google drive spreadsheet; the text suddenly enlarged. I’ve tried everything to get it back to normal. Any ideas?
Thank you
My IPad is needing to reboot so often, sometimes even after using just a few minutes. What is wrong ?
Phyllis, It could be battery issue among other things. Your best bet is to take it to the Apple store and have them take a look at it.
Can’t make purchases at Amazon, eBay, etc. When I try to pay it shows an error and suggests I try again. Thoughts?
Since the last update whenever I click on a photo on facebook when I’m in landscape mode, the photo opens in portrait and will not rotate. How do I fix this?
A column appears on my iPad screen. It is titled Recent or Browse. How do I make it go away?
when I turn my ipad on the date comes on then a black
rectangle goes on around the date.When I press again the numbers come on to put in my passcode but I cant put in he numbers
forgot password
When I press the sleep/wake button of my ipad3, a transparent screen with a message in its center about a backup on iCloud, appears overlaying the screen that contains the “slide to unlock” command and this message does not accept the “OK” button, thus preventing access to all ipad content. It is the hell! What to do?
Cesar, Press down and hold the Sleep/wake button together with the home button for 15 seconds or so till the Apple logo shows up and then release. Let the iPad start up on its own and then see if you still have the issue.
5 months old IPad Pro. Sometimes doesn’t scroll nor swipe. Happens in many different apps. Driving me crazy.
Sean, Sorry to hear. Make a backup of your iPad Pro and then restore it. If the scrolling issue continues to happen after the reset, you should take it to the Apple store and have them check it out for hardware issues.
The “News” app has a glitch problem that keeps appearing and logs off other running apps.
iPad won’t connect to my wi-fi name – have reset/restarted router – nothing. Reset modem too – nothing. Got error message of DSN Server Not Responding. Have connection on desktop and don’t want to lose that – afraid that will happen if I do a Reset Network Settings on iPad. Why do I have connection on desktop but not on iPad? Where did it go? Just don’t want to tamper with it and lose our desktop – that’s all we have going right now except my smartphone.
iPad starts ok but very soon goes dark.. By tipping the iPad to partial upright position the iPad comes on . HELP!
Ruth, Sorry to hear. This appears to be a hardware issue. please take the iPad to the Apple store and have them look at it. Appears to be a loose connection somewhere.
More of a question? Just purchased a new refurbished Ipad5, it’s charging very slow and also when it charges the charging cube is becoming very hot? iPad issue or ?
Hi Julie,
Did you purchase the refurb from Apple or a certified Apple Reseller? If so, your iPad should come with a one-year warranty.
All Apple refurbished products include a 1-year warranty.
Contact Apple Support and set-up an appointment to have your iPad inspected.
If you purchased it from a person, check out this article on overheating problems.
Keep us posted,
Sam
IPad will power on but after short period of time shuts off on its own.
Hi Lorenzo,
It sounds like the problem is your iPad battery.
If your iPad is in warranty, Apple replaces the battery at no cost. If it’s outside of the warranty, the fee is $99 USD plus shipping if needed.
Contact Apple Support and request battery service.
If you suspect it’s not a battery issue, set up an appointment with your local Apple Store Genius to review.
Hope it works out!
Sam
When I am on Facebook marketplace and click on an item for sale to expand it, a new page opens but is blank.
This worked OK until a few days ago. How can I resolve this problem?
Hi George,
This is likely a problem with Facebook rather than your iPad.
But let’s try a few things first:
1. Close all open apps by double pressing the Home button and then swiping up off the top of your iPad’s screen all the app previews.
2. Restart your iPad by powering down, waiting 20-30 seconds while it’s off, and then powering back on
3. Try accessing the marketplace again. If it doesn’t work, open Safari and type in the following: Facebook.com/marketplace–see if it directs you to the FB app and opens
Let us know if your problems persist,
Sam
That did not work for me. I tried step 3 and Facebook opened but still could not display the ads when they were selected.
The key pad does not come up when I bring g up the internet. I have reset my I-pad also have tried resetting bluetooth. What next?
Hi Bill,
Are you using an external keyboard (like a Bluetooth keyboard or the Apple smart keyboard) or the on-screen keyboard?
Let us know so we can further assist.
Sam
History of usage is not being recorded – this is a sudden new problem. Also strange change of background colour at top of screen when using safari.
Hi Wallace,
Check that you are not viewing Safari in Private Mode. Open Safari, then tap the bottom right icon that looks like overlapping squares. If Private is highlighted, tap it again, then tap Done.
When you use Private Browsing, you visit websites without creating a search history.
If the issue persists, let us know
Sam
iPad Pro – when I want to attach a picture to a text message, the camera does not go to pictures to choose from. It goes to the camera. How can I fix this?
Hi Nikki,
They actually changed the way you attach pictures in iMessage with ios12. Look for the photos app in the app drawer, just below the text message entry box.
Sam
I also have an Ipad 2 that will not load games from the app store.
It will download them but while the game is loading it will stop and go back to the home screen.
I have tried powering down waiting 30 seconds and then restarting.
I have also done a force restart, reset to factory defaults (multiple times), deleted app and downloaded again.
The app I’m trying to download works just fine on mine and my wife’s phone which are both iPhones.
I have tried everything you have suggested in this blog.
Is there anything else I can do. Just purchased this a week ago and can’t use it
Hi Kevin,
Sorry to hear about your issues downloading and installing games on your iPad 2.
If you haven’t already done this, try a reset all settings.
This resets to default everything in Settings, including notifications, alerts, brightness, and clock settings like wake up alarms.
Performing this action does not impact any of your personal device data, including photos, texts, documents, and other files.
Resetting all settings also reverts all your personalized and customized features like wallpapers and accessibility settings back to factory defaults.
So you need to reconfigure these settings once your iPhone or iDevice restarts.
We also have some additional tips at this article iPad Will Not Download Apps, How-To Fix
If the issue persists, contact Apple support and set-up an appointment for an Apple Genius to take a look at your iPad.
Sam
I’m having a problem with my IPad, while I’m on it the screen keeps going off, and I have to keep going back to it till it stays on. Can you please give me any suggestions on how to fix this problem. Thank you
Hi Angie,
Have you tried a force restart? Press and hold both the Home and Power buttons together until you see the Apple Logo on-screen, then release those buttons.
If that didn’t do the trick, try a reset for all settings. Go to Settings > General > Reset > Reset All Settings.
This resets to default everything in Settings, including notifications, alerts, brightness, and clock settings like wake up alarms.
Resetting all settings also reverts all your personalized and customized features like wallpapers and accessibility settings back to factory defaults.
Sam
So you need to reconfigure these settings once your iPhone or iDevice restarts.
My ipad won’t download tell me why
I have an older iPad. Not sure but I think it’s an iPad 2.
It has started going back to homepage while playing a game or on Facebook.
I have held down the on off and home button at the same time but did not help.
I cleared out apps and did not help.
I don’t have a home computer to try the iTunes.
And I don’t know anything about iTunes. Please help me.
Hi Rebecca,
It sounds like you already did this, but just in case:
1. Close all open apps by double pressing Home and swiping up off the top of your screen all apps until all you see is your home screen
2. Power off the iPad, wait 30 seconds, and power back on
3. Hold both the Power and Home buttons until the apple logo appears on-screen, then release those buttons
If you did all three steps already or if it didn’t change anything, let’s try resetting all settings. It’s a bit drastic but it may help. This action does not erase or remove any of your personal data, including photos, messages, documents, and other files.
Go to Settings > General > Reset > reset all settings
Reset All Settings
This resets to default everything in Settings, including notifications, alerts, brightness, and clock settings like wake up alarms.
Resetting all settings also reverts all your personalized and customized features like wallpapers and accessibility settings back to factory defaults.
So you need to reconfigure these settings once your iPhone or iDevice restarts
I wil be doing something or playing a game or on FB and it stops and goes back to main screen where all my apps are. I lost important research and imformation because of this.. why is my ipad doing this and how can i fix it.. thank you and have a good day
iPad Air often responds to a search blocking the device with a message that server has blocked access. A reboot provides a temporary fix.
Every since the update, I tried playing my music and it will not shuffle it stays on one song constantly. I also found that my Clock that has my alarm to wake up to does not work now when my iPad is off don’t know how to change all this anybody have any clues?
Hi Virginia,
Sorry to hear about your problems with your iPad after updating.
Let’s first close all apps by double pressing Home or swiping up the Home Gesture Bar. Then swipe up off the top of your screen all the App previews until none remain.
Then force restart your device by pressing the Home and Power buttons until you see the Apple Logo, then release.
Once restarted, open your Music App and choose Library from the bottom, then choose Songs. Try tapping Shuffle and see if it works.
If your iPad is powered off, alarms won’t work. They should work when your iPad is sleeping. We suggested you delete all current alarms and then add one back in and test.
Sam
i cannot highlight friends names and i was able to only several days ago .. i tried booting my mini ipad4 but still not working.. what is the fix please??
Hi Jeannie,
Can you provide more details? Are you trying to highlight and copy your friends’ names from certain apps?
Sam
I used to be able to print things from my IPad to my wireless HP printer. I can no longer print anything (emails, pages from online sites, etc.). I have an older IPad and can print documents from it. How can I get documents to print from my newer IPad?
Hi Dorothy,
First, check if HP pushed out a firmware update for your printer–especially with the release of iOS 12, it’s quite possible there is an update available.
Also, sometimes manufacturers have their own printing apps–so you may need to update or install that app to get things working again.
If that’s not the issue, check your printer’s advanced settings to see if it has both IPv4 and iPV6 enabled. Sometimes, printers work with both enabled and sometimes iPV6 needs to be disabled.
Check your user manual or manufacturer’s website for information on how to make these changes for your particular model.
If those tips didn’t help, please check out this more detailed article on air printing problems.
Sam
I have a mini Ipad. When I turn it on , the screen has a wide vertical bank through the center. Can you tell me what the problem is? And/Or if it can be fixed?
Thank you,
Hi Tena.
Are you seeing this wide blank on all apps or just one (or a few)?
Please try a restart first by powering completely off and then powering back on.
If that didn’t help, try a forced restart by pressing and holding the Home and Power buttons until you see the Apple Logo on-screen, then release.
If the problem continues and shows up all the time, it’s likely you have a hardware issue or a cable connecting your screen has gotten loose. In that case, you need to have your iPad inspected and possibly repaired by Apple or Apple Certified Centers.
Sam
I updated to iOS 12 on my iPad. Several of my apps do not work, including the App Store. I regret even upgrading.
Hi Amber,
Well, that’s frustrating!
The first thing I would try is a forced restart by pressing the Home and Power buttons together until you see the Apple Logo on-screen. Sometimes, a simple restart after an update gets all those things back and unstuck.
Sam
Thanks Sam,
I have completed the forced restart many times. I had to do that because the screen gets stuck when trying to access the App Store. I thought if I went to the App Store my apps needed to be updated and maybe they would work. If I access FB without using the App icon it seems to work. The same with Amazon. I am not a computer geek at all, but I am willing to try any other ideas. I just don’t want to screw up the stuff I do have.
I down loaded 12.0 now once in while a small rectangle appears on lower right of screen with a X and pause sign and a small box overlapping another box and will lock I pad . I go to Safari and clear history and it is ok until it happens again.
Hi Clark,
I think you are seeing the handoff indicator, which allows you to switch between devices seamlessly–so start on one device and finish on another.
Let’s try turning this off temporarily to see if it solves your problem, go to Settings > General > Handoff and toggle it off on both devices.
Another possibility is that there is an accessibility setting on–Settings > General > Accessibility and turn Zoom off
Let us know if the problem persists
Sam
Facebook keeps shutting down…just started a few days ago after an update…I have deleted FB and also have done A shut down of my iPad…
Hi Mary,
Check for any Facebook App Updates–it’s possible that there is a bug that was fixed in the most recent update.
If not, try resetting all network settings by going to Settings > General > Reset > Reset Network Settings.
Alternatively, there may be a problem with Facebook that’s beyond your control–the best way to check is with this site
Check this article for additional tips on problems with iOS and Facebook App.
Sam
I FORGOT MY APPLE ID IM NOT USING THIS FOR MORE THAN 6 YEARS..HOW CAN I RESET OR RECOVER MY IPAD,THANK YOU
Hi Ramile,
Sorry to hear about that! Please check out the tips outlined in this article on Apple ID issues.
Fingers crossed something helps!
Sam
The last books I ordered for my iPad won’t download. Could I be out of memory?
Hi Janie,
It’s possible but usually, you would see a message that your storage is low.
More likely, your internet signal had a lull or was weak/instable and couldn’t complete the download of the book. Open Apple Books and try downloading the titles again.
Sam
When I start to type Text, the numbers grid moves to center of page and I can see list of old or other people I text on regular on bottom under the script box. It’s very annoying. Is there a way to get the numbers/letter grid to stay at bottom of page as previously? Did I hit something by accident to make this happen?
Thanks.
Hi Mimi,
Is it possible for you to send us a screenshot so we can take a closer look? email us at [email protected] and use the subject line iPad Keyboard Problem–follow up from comment
In the meantime, check out these tips for problems with your iPad’s keyboard layout.
I think you need to Dock and Merge your keyboard back to its normal position. Also, go to Settings > General > Keyboards > Split Keyboard > and toggle it off
My iPad keeps shutting down in the middle of my games. About every 3 or 4 games. I tried re-booting. I checked settings for updates on games, and iPad software. Still having the same problem.
Hi Joan,
Is it possibly a battery issue? Are you noticing any dramatic loss of battery percentage while playing before the shut down?
If you don’t think battery is an issue, let’s close all open apps and then try to play a game to see what happens. It might be that suspended and open apps are getting in the way.
To close apps, double press the home button and then swipe up towards the top of your screen all the open app previews. Do this until you don’t see any more app previews.
Once you close all apps, restart your iPad.
Then try playing a game, see if it now works.
If still a no go, try resetting all settings—this takes any personalized settings like wallpapers, Notifications, and alarms back to defaults. It also removes any stored wifi passcodes. But no data, photos, and so forth.
Go to Settings > General > Reset > Reset All Settings
Hopefully one of these works,
If the problem persists, let us know
Sam
My wife has an iPad Air, and the battery is rapidly draining. She cannot use it without it “plugged in.” Yesterday it made an awful screeching noise and had to be turned off immediately. Does the iPad need a new battery?
Hi Derek,
The symptoms you describe certainly indicate a battery that needs replacement.
We’re not sure about that screeching sound–that could be a symptom of a larger hardware problem or simply a temporary glitch in how the iPad played sound that particular moment.
For now, I suggest you and your wife replace the battery and see if that screeching sound returns or if it was a one-off. Replacing out of warranty iPad batteries costs $99 and if it’s still in warranty, it’s free! See this Apple battery site for more info
If possible, back up that iPad via iTunes or iCloud before sending it in for battery service.
Sam
New mail goes directly into trash
Hi Martha,
Open your email account(s) via Safari or another web browser and check if you added any rules. If the problem happens on an iCloud email address, open iCloud via a web browser, go to Mail and look to the lower left corner for a Settings icon (Cog Wheel.) Tap the icon and select Rules.
If you also use Mail on a Mac, open the Mail App and navigate to File > Preferences. Tap the tab for Rules and see if anything is there.
Sam
My iPad Air screen suddenly went black and continues to flash back and forth from black to the Apple logo. How can I get it to stop ? The button on the top right corner does not work either; it’s stuck in.
Hi Peggy,
Sorry to hear about your issues with your iPad Air. It sounds like a boot loop.
Please take a look at this article and see if some of these tips help with your issue.
Sam
I have an IPad Air and all of a sudden the Video playback and pictures are distorted. What could be the cause and how do I repair this issue.
Transferred from IPad mini to 9.7 IPad and all went well, but gmail isn t on new device, but still working on old! Password not been accepted and sign in questions were wrong! Tried to set up gmail from scratch, but didn t work…can you help me, please..I m disabled and need my gmail!
Maggie, What version of iOS is on the iPad? Usually, deleting the account completely from the iPad and re-adding it usually works. Try to reset the iPad by holding the Home and on/off button together for 10 seconds or so till you see the Apple logo. Once the iPad starts up, then try re-adding the gmail account. Good Luck.
I have an ipad air with updated ios 11. In the past week, i cannot open certain regularly-used apps/the screen is blank — like Weather, Maps, BBC. When i do get the BBC app open, it stalls on me, words in their columns get mushed together.
also when in Settings, cannot open the Privacy setting at all. I don’t know if the apps not showing info is related to any Privacy settings but i am getting frustrated….any help would be appreciated.
Just bought my ipad 6thGeneration. It’s been working fine until today. My home button doesn’t seem to be working. I have touch on my ipad and it recognizes it and will unlock with me touching the home button, but when I push it to go to the home page it doesn’t acknowledge it at all. What do I need to do to fix this problem?
Hi Linda. Since you recently bought the device, we suggest that you reach out to Apple support and have them run diagnostics on it. This might be the best option as you may be entitled for a free replacement if the device is under warranty. Here is how you can reach out to Apple support directly and chat with them. https://appletoolbox.com/how-to-chat-directly-with-apple-support/
I have an Ipad 2017 model. I have used I books to download books stories etc I am unable to delete books from i books although I followed all instructions. The only way I can do it is delete I books completely from my ipad and purchase another book reader so i find the ipad a waste of time
Have new IPad 12.9 screen when playing Candy Crush Soda game the screen is way to large can’t really play from it being so large. I’m not talking about the icon app to start playing it’s when you’re actually trying to play.
Lynette,
It sounds like you have the iPhone version of Candy Crush Soda on your iPad. Check the app store and see if an iPad version is available.
You could also use the Zoom function on your iPad to increase the size temporarily. Go to Settings > General > Accessibility > Zoom–toggle this on. Then set your zoom preferences, including Maximum Zoom Level.
Sam
Volume on iPad, How do I find the icon and how do I adjust? I can randomly find the icon, can only mute and unmute
Hi Greg,
Swipe on control center and you should find the volume slider there–look for the speaker icon and slide it up to increase the volume or down to decrease.
Hope that helps. If not, let us know
Sam
I cannot move mail to trash
Hi Greg,
Take a look at this article and see if it helps your problem. If not, let us know.
Sam
When I listened to my audio books on my iPad the screen would turn off and the sound stayed on. My battery would hardly get used even though I listened for hours. This now doesn’t happen and the battery runs don quickly. How do I reverse this.
Hi Lorraine,
It sounds like your Auto-Lock Settings were reset to Never (often happens after an iOS update.)
Go to Settings > Display & Brightness > Auto-Lock and set that to anywhere between 5 minutes to 30 seconds. When set to a time limit, the screen dims the display to conserve energy and battery.
Sam
My l pad has become very slow. Why
Hi. My keyboard is playing up continuously. It runs away on me when I am trying to type a letter or email, as if someone is pressing on the letters..and types a different letter to the one I have pressed on…I.e. will sometimes type ‘s’ instead of ‘d’. Can anyone help with this issue.?
i wish i can help but am having the same problem
On my iPad looking at Facebook when I scroll down 8 to 10 pages it will stick and not go any farther it will go back up but not down
I had 117 books on my IPad.
Lately I have not been able to open some books from the cloud.
Even though I have read part of them and highlighted typos as an advance reader, now I can’t get back to it!
I had a hard time trying to delete a few books, thinking to make more space, even though my storage is not full.
The DELETE option doesn’t show in a dark print. Only MOVE, so I moved a few to BOOKS in collections and was able to delete a few after that but this doesn’t work consistently.
Only one delete option comes up……delete download….. but when I touch it the book reverts to the cloud !
My main problem is opening this one book from the cloud so I don’t lose the typos! Any suggestions?
Linda, What iOS version is your iPad running on? Try logging out of your iCloud account and then log back in. Give it some time to sync and then check if you are able to access the books from cloud. The other thing to check is if these books are ‘hidden’.
I have the Ipad version 4 and the sound is not coming out of the tablet. The music is playing and the volume is up but no sound coming out of it. How can I fix this problem? Thank you.
Hi Cyrus,
Sorry to hear about your problems with listening to music on your iPad 4. Check out the tips in this article about speaker not working and see if they remedy your problem.
Sam
When I use my iPad a lot on Facebook, if I try a link, it says try again link not connecting. How can I connect to links? Ty
Hi Patricia,
Let’s try some troubleshooting steps:
1. Check for any facebook app updates via the App Store > Updates
2. Restart the app, by closing just that app. To close an app, double press the home button and swipe up towards the top of the screen on the facebook app preview. Then restart your iPad and open Facebook again
3. Delete and Reinstall the affected app. Go to Settings > General > iPad Storage. tap the Facebook app and select Offload App (option for iOS 11), once offloaded, reinstall the app on that same screen.
If you run iOS 10 and earlier, do these same steps but choose Delete App. Then go to the App Store and download the app again–you’ll need to sign in to Facebook with your credentials.
Hope something works for you!
Sam
My iPad Looks like it has marquee lights at the bottom as I hold it horizontally, with the home button on the right-hand side.
If I hold it vertically, the marquee lights are on the left-hand side. There is a dark spot about an inch and a half longer than two lights than another dark spot, two lights, another dark spot, and two more lights.
It is the strangest thing I’ve ever seen. Is my iPad going out?
HI Cynthia,
We haven’t heard of this behavior in iPads before. It does sound like there is a problem with your display–it could be as simple as a loose display cable.
Best to get it checked out professionally
Sam
Ive trued everything i cant get ipad to turn on it just stays at screen where it shows battery and charging thing help
Hi Tammy,
Try using a different charger and cable. And leave the iPad charging overnight–and do not use it.
If after trying that, it still shows that same screen, you may need a battery replacement. Contact Apple to see what your options are. If it’s a new iPad or covered under Apple Care+, they may replace it for free. Otherwise, it currently costs $99 USD plus $6.95 shipping to replace an iPad battery.
Sam
When I am in Yahoo Mail and I click on a Facebook link, I get an error message that says, “Safari can’t open the page because too many redirects occurred. “. I was able to make the link before but my husband deleted some Aps because our Ipad was full, and now I can’t. What can I do to get the capability back?(I tried all the suggestions from Google etc, but nothing has worked so far)
Hello, I have a 3rd generation iPad currently running on 8.1.3 version needed to update or lose using some of my apps started to download version 9.3.5.
And when it came up about using wi-fi I accidentally pressed cancel instead of accepting and now every time I try to re-download it, it looks like it’s trying to do something then… nothing!
Any ideas on what I could try next??? many thanks in advance if you can help 🙂
Hi Lucy,
Sorry to hear abo0ut your problems updating your iPad, 3rd gen.
It’s possible that there is a partial update already on your device that’s causing trouble.
First, back up your device using either iCloud or iTunes. Please do this step–it’s critical especially if something goes wrong!
Next, let’s check for a partial (or failed update) on your device:
Tap on Settings > General > Storage & iCloud Usage
Tap on ‘Manage Storage’ under Storage section at the top. (Not under iCloud). On the next screen, scroll down
On the next screen, scroll down to the list of apps and check if you have the iOS 9.3.5 update listed. If so, tap on it and delete it. This action removes the unpacked OTA from your iDevice
If you were able to delete this, try updating your iPad via iTunes instead of iCloud (Over-The-Air.) If you don’t have a computer, you can use anyone’s Mac or PC, as long as they have iTunes installed on it.
If you were not able to delete that partial update, try iTunes anyway to update your iPad. Just make sure you backup first.
Good luck. And let us know if problems persist,
Sam
I just purchased a new iPad, WiFi only. During set up I used my iPhone as part of process. Now when my IPhone rings my IPad rings? Also when I use my timer on the iPhone the iPad also rings. Any ideas?
Hi Robert,
To have your calls only go to your iPhone and not forward to your iPad, go to Settings > Phone > Calls on Other Devices. Toggle either Allow Calls on Other Devices or toggle off your iPad under Allow Calls On.
Toggling off these settings may also turn off your iPad ringing when using the iPad timer.
If problems persist, let us know.
Sam
screen says ipad is disabled. how do I fix this
Hi Larry,
Did you enter the wrong device passcode? If so, your screen should say to wait a certain amount of time to try again.
Otherwise, use iTunes and tap the “Back Up Now” button to start a sync. If prompted, type in your password and either cancel or perform the backup (we recommend backing up.) Once completed, start using your iPad normally.
If you don’t remember the passcode, use iTunes again to erase it and restore from a backup. This method works if you previously synced your iPad with iTunes and have a backup on your computer.
If you don’t have an iTunes backup but do have an iCloud backup, try this method:
Unplug your iPad from the computer, leaving the cable connected to your computer’s port
Turn off your iPad
Press and hold the Home button AND THEN reconnect the cable to the device
Continue holding the Home button until you see the Connect to iTunes screen
iTunes alerts you that it has detected a device in recovery mode. Click OK and then choose to restore the device
Follow the on-screen prompts in Setup Assistant and proceed to “Set up your device”
Tap Restore from a Backup, then sign in to iCloud to connect to your iCloud backup
Select “Choose backup,” choose a backup from the list of available backups in iCloud
If your problem persists, let us know
Sam
iPad keeps when typing, slides vertically when I’m trying to read something. Have tried reset to no avail.
My iPad no longer sincs with my iPhone when I receive phone calls. Help! It did before.
My iPad keeps opening random apps turning on and off
Hi Brooke,
First, restart your device. Then, close all open apps by double pressing the Home Button or swiping up the Home Gesture Bar and then swiping up towards the top of your screen on each app preview until no apps remain open. Then restart again. See if that does the trick.
If not, try a forced restart:
On an iPhone 6S or below plus all iPads & iPod Touches, press Home and Power at the same time until you see the Apple logo
For iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo
On an iPhone X or iPhone 8 or iPhone 8 Plus: Press and quickly release the Volume Up button. Then press and quickly release the Volume Down button. Finally, press and hold the Side button until you see the Apple logo
If the problem persists, let us know.
Sam
I had problems with iPad this morning as it froze on me. Pressed the home and reset button but now the banner at top of screen is black instead of white how do,I change this?
my ipad doesnot accept sim card
My iPad has a problem with the pictures/screen looking like they are from the “old fashioned “ negative. I’ve reset the iPad to factory settings, but before that I went into settings, accessibility, and changed the setting in there, but it didn’t work. Nothing has worked. Could this have happened after a system update? It was work g fine then all of a sudden the screen goes in this weird look.
Caryn, This appears to be a problem with the display panel on your iPad. You should probably take it to the nearest Apple store and have them check it out. good Luck
When I go into my e-mails and try to read them, the screen keeps ‘jumping’ up and down but this doesn’t happen in any other programme. Any thoughts?
Helen, Have you already tried resetting your iPad? Press the Home button and on/off button together for about 15 seconds till you see the Apple logo. Release the buttons and let your iPad start up on its own. If your email still has issues after the restart you may need to restore your iPad.
How do I get my keyboard back on my Ipad? It just isnt allowing me to type either on the touch screen or the plugged in key board.
Marie, We are not sure what might be causing this. Try to go to settings > general > Reset > Reset All Settings. You will not loose any data when you do this. You may need to set up your wi-fi accounts again on your iPad after the Reset. Usually a Reset Settings works for these kind of issues. Let us know.
programs keep shutting down,a message appears “a problem caused program to close and has been reloaded”
Ever since the last update my ipad continues to drop the wifi signal. Never had this problem before but now it recurs over and over. Doesn’t do it on my iphone but it does on my mini-ipad.
Roy, Have you already tried to reset the network settings on your iPad.
My home button isn’t working no matter how hard I press
About one hour after reading/doing anything, my I-pad reboots all by itself. Very annoying. Is there a timer that does this?
My iPad will not charge. The multi way connector on the charging cord has a little black mark on both sides of one of the contacts. i am reluctant to attempt to clean it with anything slightly abrasive without taking advice.
Any suggestions? Help would be appreciated.
Michael
I watch Netflix on my Apple iPad and sometimes the picture is extremely blurry and out of focus how can I fix this problem
Hi Dana,
A blurry Netflix (or any video) image is usually indicative of a slow network, so the video is downgraded in resolution (called video bit rate) in order to play without interruptions.
Let’s close your open and suspended apps by double pressing the Home button and then swiping up, off the top of your screen, all the app previews. Once all apps are closed and your back at your Home Screen, restart your iPad.
After restarting, go to Settings > General > Reset > Reset Network Settings. Before you perform this action, make sure you write down your WiFi passcode(s) as you need to enter them in again when reconnecting. Once you have these written down (or if you know them) press Reset Network Settings.
After you reset the network, go to Settings > WiFi and connect again to your WiFi network–enter in the passcode when requested.
Finally, launch Netflix and see if these steps solved your issues.
If none of those steps helps, try resetting your router by unplugging it, waiting 30 seconds, and plugging it back in. When you network is back, try Netflix again.
Sam
Some of my hi pad is in english and some isn’t, could you put it all into English for me. Thank you, it happened last week as well
Hi Susan,
Well, that’s no fun! Let’s check your regional settings by going to Settings > General > Language & Region and update these settings to reflect English and your current region. Make sure you press Done at the end and confirm all your selections.
It’s important to set the Region on iOS Devices
The region setting is independent of the language setting. The region setting doesn’t automatically change when you set the language. For example, if you change the language from English (United States) to Spanish, you also need to change the region to display localized formats.
To set the region on iOS devices
Tap Settings > General > Language & Region
Tap Region, and select the region from the list
That should do the trick. If not, let us know.
The bottom row of letters on this keyboard have to be pressed VERY hard in order to work. How do I fix this?
I have a 3 year old iPad,the spell check space bar has stopped appearing when on google or safari.The settings in general are all turned on.
I have locked myself out if my new iPad, 3 hours I’ve had it, feel awful. It’s only leaving ngbme try ever 45 minutes, heartbroken as I saved up to get this. Can you help me at all, would really appreciate it.
Hi. My IPad Pro (large edition) is only 8 months old and it randomly goes to the screen before the home screen. (The one where you have to put your password in)
This is very annoying as during a presentation it will often go to this screen and I lose my place for a few seconds. What is going on!!!
Hi Tyla,
Sorry to hear about your iPad Pro returning repeatedly to the passcode entry screen.
Let’s check the setting for auto-lock. Go to Settings > Display & Brightness > Auto-Lock. Change this setting to Never and see if it solves the problem.
Also check if there is a software update via Settings > General > Software Update. If there’s an update, backup your iPad first via iCloud or iTunes and then update. Many readers tell us that early versions of iOS 11 had this particular problem with iPads repeatedly returning to the lock screen (passcode entry.) Updating their iOS to the latest version appears to solve the problem.
If the problem persists, let us know.
Sam
When I’m typing on this iPad and try to use numbers the only thing it shows is boxes with questions marks in the for the numbers.
Hi Nadine,
Sorry to hear about your iPad’s problem with typing. This was a known issue in the early releases of iOS 11, so if you haven’t yet updated your iPad’s operating system, that’s the first thing you should do. Make sure you backup via iTunes or iCloud first before performing a software update. Then, connect to iTunes and update from there (preferred option) or if a computer with iTunes is unavailable, go to Settings > General > Software Update.
Once the update is complete, check if the typing issue is gone.
If not, let’s turn off some of the keyboard settings and see if this makes a difference. Go to Settings > General > Keyboard and turn off Auto-Correction, Smart Punctuation and Predictive. Once these are toggled off, restart your iPad and see if typing numbers works.
If the problem persists, let’s reset all settings. This sets back all your settings to defaults–it does not erase any data. Go to Settings > General > Reset > Reset All Settings.
Let us know if the numbers issue remains after all these attempts to fix,
Sam
While using my I Pad it has started acting like it is buffering, I get a rotating circle in the middle of a blank screen. I then I have to completely login again, click on the program I was using and hope I can resume the program. If it was a video you have to search for your place.
I purchased a new IPad Pro and when I go to the App Store to get a free app I usually have no problems. However I have repeatedly tried to get the Tip Calculator and it comes up with a box that requires a touch fingerprint so I’ve tried my right thumb, right index and I still can’t get access to the app. Do you know I can fix this and download the app? I’ve never encountered this with my old IPad.
Hi Teresa,
Thanks for reaching out with your App purchase question. For whatever reason, iTunes is not recongizing your Touch ID thumb. So let’s temporarily turn Touch ID for App Store purchases off so you can get Tip Calculator on your iPad.
Go to Settings > Touch ID & Password
Toggle off iTunes & App Store
Then go to Settings > Apple ID Profile > iTunes & App Stores
Tap Password Settings
Toggle off Require Password under Free Downloads
Enter your Apple ID password
Now try and purchase the Tip Calculator app from the App Store. If it asks for your password, enter it (not Touch ID)
Once you purchase and install Tip Calculator, we recommend turning Touch ID for iTunes & App Store back ON–for privacy and security reasons.
Good luck!
If the problem persists, let us know.
SK
The Face Time cannot be activated in my new iPad. I have tried all the steps you have mentioned but still not working. Should I return my iPad and get my money back.
Hi Dr. Sarma,
Before you return your iPad, make sure both iMessage AND FaceTime are turned on in Settings > FaceTime and Settings > Messages. Sspecify a phone number, Apple ID, or email address to use with FaceTime. Go to Settings > General > Date & Time and turn on Set Automatically.
If you don’t see the FaceTime setting, make sure that Camera and FaceTime aren’t off in Settings > General > Restrictions.
Then,ask Siri something like: “Make a FaceTime call”
If Siri doesn’t work, try toggling both FaceTime and iMessage Off and back On.
Go to Settings > Messages and turn off iMessage
Go to Settings > FaceTime and turn off FaceTime
Restart your device
Turn iMessage and FaceTime back on
If still nothing, call Apple Support in your home country (UK Apple Support link here) Since your iPad is new, it’s still covered under Apple’s Limited Warranty–so take advantage!
SK
When I text on the iPad, hitting the Enter button automatically causes the text to send. How to correct?
Hi Donna,
Are you using the on-screen keyboard or a Bluetooth Keyboard (or Apple Smart Keyboard)?
For Bluetooth and Apple Smart keyboards, press both option and return keys to get a new line instead of sending.
For on-screen keyboards, try resetting your iPad’s settings by going to Settings > General > Reset > Reset All Settings. This action returns all the customizabled settings (like accessibility, wallpapers, WiFi passcodes) back to defaults. Make sure you have all your WiFi passcodes available to re-enter before performing this reset. You do not lose any files, documents, data, or apps. Only your iPad’s system settings are reset.
If the problem persists, let us know!
SK
I have a newer I pad with no sound.how do I fix it?
My lower volume button isn’t working so I can’t mute during commercials.
I have an ipad 2 . Lately, my yahoo mail has been extremely slow. Soetimes messages go into sent and I do not even see them.
HI Donna,
Thanks so much for writing in today. Sadly, you’re definitely not the first user to experience this issue with yahoo mail–many iPhone X users report similar problems. Check out the tips in this article to troubleshoot Yahoo mail with iOS.
Hope something works for you!
SK
I just got xfinity internet service. When I try to open yahoo, chrome, apple I get the message Connection is not Private. Does anyone know how to fix. Thanks
Hi Tina,
This usually means there is a problem with the HTTPS certificate. But it can also pop-up when there is a discrepancy with your computer’s Date & Time. For Macs, open System Preferences and select Date&Time, then tick the box for set date and time automatically. If possible restart the computer and see if the problem resolves.
It’s also possible that any anti-virus or anti-malware software is getting in the way of establishing a secure connection. We frequently see this error when the antivirus software provides things like “HTTPS protection” or “HTTPS scanning.”
To fix this problem, try turning off your antivirus software. If it works after you turn off the software, try turning your antivirus software off when you use your browser and visit secure sites (https–most sites these days.)
And of course, turn any antivirus protection back on when you’re done.
If the problem persists, let us know.
SK
My iPad turns itself off completely, turns itself off and reboots sometimes, freezes, and has a black screen occasionally when trying to take a picture. It will still take a picture, but you just can’t see what is taken until it is done. When trying to do a hard turnoff, it sometimes takes a full minute or a little longer with the button depressed before responding. It sometime will not respond to the home button being clicked twice. I, usually, do a hard turnoff and close out all apps when it gives me trouble. I have had this iPad less than a year. I got it in August 2017.
Hi Elizabeth,
It sounds like your iPad might have a stuck shutter–take a look at this article for some tips to help.
But since your iPad is experiencing other random issues and it’s less than one-year-old, it’s still covered under Apple’s 1-year limited warranty (if you didn’t purchase AppleCare+). So take advantage of that fact and contact Apple Support.
Better to address these issues now, than wait (and your warranty expires)
SK
I lost 26 hours of my gmail inbox some how do I get it back. Phone # and addresses needed. I am 81 and have no clue how to get it back but I know it can be done others have told me but they do not know how to fix it…please help. Thanks
Hi Lavonne,
Sorry to hear that you are missing some of your gamail account information. Let’s start simple by force restarting your iPad. Press and hold both the Home and Power buttons together, at the same time and maintain holding these buttons down until you see the Apple Logo on your iPad’s screen, then release both buttons.
Once the iPad starts up, check your mail again.
If it’s still not working, go to the Settings App and toggle your WiFi off, wait 30 seconds, and toggle it back on. Then check mail again.
If that doesn’t do the trick, let’s toggle your Gmail off and back on again. Depending on what version of the iPad’s operating system you have, your account setting is either in your Settings App and then under Accounts & Passwords OR in the Settings App and then under Mail. The point is to locate your Gmail account information. Tap it and then toggle off the Mail icon for that gmail account. Once toggled off, wait 20-30 seconds, and toggle it back on. Also make sure that Contacts is also toggled ON.
Toggling the Mail icon refreshes your connection to the gmail servers and hopefully brings back all that information.
If the problem persists, let us know!
Hope these tips rectify your issue.
Cheers,
Sam
The “Cloud” icon on my i-pad no longer shows notification that I have a new i-cloud message (used to be a number next to the icon). I have checked my settings and believe that everything is all right there. Can you help?
ipad has lock me out cannot access ,passcode is require never had a passcode
Hi Thomas,
Try the default passcode of 1234 or 123456 (depending on how many digits are required.) If you never set-up a passcode, this usually (but not always) works.
SK
My iPad mini suddenly said “Activation Required” when I turned it on. It then takes me to a screen to choose a WiFi network but won’t connect to WiFi.
Hi Tom,
Sorry to hear about this problem on your iPad with seeing the activation required screen. One remedy that seems to help folks is to connect to iTunes and then see if the iPad activates from there. If your iPad has a SIM card (cellular version,) try removing the SIM card and then restarting–if that works, the SIM card may be corrupt. Contact your carrier and ask for a new SIM card for your iPad.
Another possibly remedy that worked for some folks (but not others) is rebooting your WiFi router–this usually means simply turning it off, waiting 30 seconds, and turning it back on. But check your manufacturer’s details for exact information.
If neither of these solutions work or are applicable, if you have a proof of purchase you can contact Apple Support or visit an Apple Store and they will assist you. Unfortunately, from what our readers tell us Apple will only offer assistance with Activation issues if you can prove the iPad is yours via proof of purchase!
Hope something helps!
SK
I am having problems uploading my video to Youtube, Facebook or send in an email. how can this be fixed
Hi Lewis,
Sorry to hear you’re having issues uploading videos to various locations. It sounds like there could be an issue with your network, so let’s reset your network settings by going to Settings > General > Reset > Reset Network Settings. Doing this removes any stored WiFi passcodes, so be sure to have those available to re-enter after this reset.
Also, check your video’s settings–depending on your device you may be filming in 4K, which may just need too much bandwidth to upload properly. To check these settings, go to Settings > Camera > Record Video. Change to a lower setting, like 1080p or 720p and see if this makes a difference!
Hope this solves the problem. If it persists, let us know!
Liz
My iPad was stuck in a reboot mode. I held done the buttons and now it says iPad restore. What do I do?
I’d appreciate help, please. My iPad has suddenly ‘gone French’ on me! The keyboard has suddenly acquiers a French format and the spell-check is driving me mad by auto-correcting in French.
The language setting is still as before: iPad language – UK English, preferred languag order – English, Region Format – United Kingdom [although I’m abroad at present].
I have tried switching the iPad off completely and restarting it, and re-setting my language and regional preferences as above, but the keyboard remains stubbornly French. Help!
Hi Sam,
Have you also check the settings for your keyboard? First, hold down the Globe Key on your on-screen keyboard to show you a list of active keyboards–change to English if possible and listed. See if that works.
If not, go to General > Keyboard > Keyboards > and check there. If you don’t need the French keyboard (assuming it is listed as active), tap on Edit, and then on the minus sign ( – ) for each language keyboard you want to remove.
Sometimes, adding a new language (like English US) and then force restarting helps solve these types of problems. To force a restart, press and hold both the Home and Power buttons at the same time–keep holding both keys down until you see the Apple Logo on-screen. Then release.
If that doesn’t help, there may be some strange setting getting in the way–so let’s reset all settings. This sets all your setting preferences, like accessibility settings, wallpapers, and WiFi passcodes, back to defaults. For times like this, when things go awry for no apparent reason, resetting all your iPad’s settings back to defaults usually solves the issue. And don’t worry, none of your data (like photos, texts, or other docs/data) is removed. To reset all settings, go to Settings > General > Reset > Reset All Settings.
Another possible culprit is your iTunes and App Store location–check to make sure you are purchasing from the UK Store (and not, somehow France or a french-speaking nation).
SK
Hi, my ipad Air 2 has been carefully used for two years- never dropped or with moisture.
I got a new ipad and so didn’t use this one for a couple of months. Went to charge and use it the other day and found that it is completely dead. Won’t charge, won’t reboot with home/ top button or plugged into the computer. Took it to local repair guy, he said it wasn’t battery because there was absolutely no charge and it wasn’t plug hole. Can only leave an Apple hardware fault I suppose.
What do you suggest?
Hi Kat,
Sorry to hear about your issues with the older iPad. We actually had this exact same problem when we bought our iPad Pro–forgetting about our older iPad 3rd gen for a few months (or more!) We ended up cleaning the charging port throoughly and then putting it on the charger for 24 hours before it could boot up, so if you haven’t done that, give it a try–just make sure you plug directly into the wall, using the iPad’s original charging unit and cable (or at least a 10w charger–not your iPhone’s 5w charger), if available. And just let it charge–don’t try and restart it or anything.
If after 24 hours, the iPad still doesn’t boot, then replacing the battery may actually be the fix. During those months of non-use, the iPad slowly drained all its battery, to a point where it’s difficult to even get a charge. Usually, after a long time on the charger, the battery starts taking a charge. But sometimes, it won’t and therefore the iPad cannot boot. The determining factor is how healthy your iPad’s battery was before you stored it away–if in good health, your iPad should eventually take a charge and if in not so great health, the iPad may not ever take a charge.
Hopefully, your iPad comes back to life. If not, consider replacing the battery using Apple’s battery replacement service. The service is currently priced at $99, plus $6.95 shipping and tax, if applicable.
Good luck and keep us posted, if you can.
SK
My I pad 2 keeps adding extra letters when I type anything. Have tried rebooting but this did not work.
Hi Dave,
Sorry to hear about your iPad adding extra letters when typing. Your problem sounds like a keyboard settings issue, so let’s first look at those. Go to settings > general > keyboard > and toggle off all the additional features, like auto-caps, auto-correction, smart puncutation, and so forth. Scroll down the settings options and turn off everything including Check Spelling, Predictive, and Dictation. Once all keyboard features are off, restart your iPad.
Now, test and see if the extra letters are still added. If you don’t see those extra letters, then we’ve narrowed it down to a keyboard setting that’s causing your issue. The next step is to turn each feature on, one-by-one and test in between. This process takes time but hopefully you’ll narrow down the problem setting.
If after turning all the keyboard settings off (AND restarting–this step is critical) and you see the problem remaining, then it’s something else. You can turn whatever keyboard settings you want to back on.
Next, let’s try resetting all settings and returning any feature customizations such as wallpaper, accessibility settings, and WiFi passcodes back to defaults. Make sure you have your WiFi passcodes available before performing this next step. Go to settings > general > reset > reset all settings. Doing this action does not remove any data (like your photos, texts, and other data/documents.)
Within the reset menu, there’s also an option to reset the keyboard dictionary–so let’s do this too just in case a lot of misspelled words ended up in your dictionary.
Some readers report that they saw this problem when the keyboard setting auto-correction was toggled off, so you might want to try just having this setting on and all others off.
If the problem persists, let us know.
SK
Out of 10.5 gigabytes of music/sound files on the computer, iTunes either a transfers 18.9 gigabytes to the iPad, or it does not transfer to the iPad at all(this problem started sometime in Feburayr 2017, I have both an iPad with the fowards-rearwards facing camera, and the type of iPad that came out just before that one. Having the iTunes-to-iPad problem is a trial and tribulation……
My ipad Ai 2 is not working. it shows white specks on the screen for a second ot two and then goes blank
I cannot slide to open I pad wont unlock
I have 2 ipads, both will not start, will not charge and will not get recognized by iTunes unless I hold the sleep/wake and home buttons etc. Once it does recognize it tells me to update and restore and then when it comes to verifying the restore with Apple kicks the ipad off , then recognizes it again and then about 5 seconds later it kicks it back off again and then minutes later I get the dreaded error 1600, 1603/4 etc. I have tried different computer, cords(both non branded and Apple OEM cords and wall chargers etc.) I have tried EVERY method and program to fix these things and NOTHING has worked. I even downloaded the flash ios for them and still can not get them to update through iTunes. My iTunes is current. Is there another way to go about fixing these ipads? Im about to give up and throw them away so figured I would ask.
Thanks!
Hi J Kirby,
Sorry to hear about all these troubles with your iPads! Having two go down is terrible! You’ve done just about everything that the software allows to fix the issues. The only other software fix is to try using DFU Mode to restore.
If you still get errors, it’s possible that there’s a hardware problem or that the software is so corrupted, that restores won’t work. In these cases, it’s worth a call to Apple Support to see what options they offer, even if your devices aren’t covered by AppleCare anymore.
Hope DFU helps,
Liz
I have an iPad mini. I can’t get any video to play. Not YouTube or any thing that has a video connected. Help!
Hi Barb,
Have you tried a forced restart by pressing the Home button and the Power button at the same time and maintaining this hold until you see the Apple logo on-screen? This reboot often helps with problems like this.
If you tried that already and still no video plays, let’s reset your settings just in case a setting is getting in the way. Tap Settings > General > Reset > Reset All Settings. Performing this does not remove any data, but does set back to defaults things like wallpapers, accessibility settings, and removes any stored WiFi passcodes.
Another thing to check is that you don’t have any Restrictions enabled. Go to Settings > General > Restrictions and see if any are on. If so, turn off Restrictions and see if that has any effect on videos playing.
Another few things to try, if the above fails:
Lower the playback quality of videos by changing your preferences on your YouTube account
Clear any website data, cookies, and the cache from your browser
Update your DNS server settings
Hope something helps,
SK
My mail is doing something weird. I had upgraded to newest IOS. When I open aURL(?) in an email the safari window opens up to the far right is a small window about 3” wide. It will not enlarge or go away until I close then reopen the mail app. it will slide behind the email window but will not get to full size. It only happens in the emails.
Any help will be appreciated
THX
Paul
All my bank passwords are listed on my Ipad. I purposely do no banking on my iPad or any other wifi devise. How do I get rid of the list in settings.
Hi Francis,
If you’re using iOS 11, you remove your stored IDs and passwords via the new setting Accounts & Passwords (Settings > Accounts & Passwords.)
Follow these steps:
1) Go to Settings > Accounts & Passwords
2) Tap App & Website Passwords
3) Verify your credentials by entering your passcode or via Touch ID if set-up
4) Press Edit
5) Locate each banking site from the list and tap them to place a checkmark next to each site
6) Select all the sites you don’t want iOS to store IDs or passwords
7) Press Delete and confirm that you want to delete this info. If you use iCloud Keychain, this information is deleted across all devices linked with the same Apple ID
8) Restart your device and then confirm that the information was deleted
If you ever visit one of these banking sites again, make sure you select the option to NOT save your ID and password
Hope this helps,
SK
My mini iPad slowly having lines creep up from the bottom of the screen. You can still see through them but it is getting worse
Pat, This sounds like a potential hardware issue. You are better off taking it to the local Apple store and have them look at it. Thanks.
On my apple mini ipad i get links sent to the messenger and when i open them the message says, cant connect retry but when i retry nothing happens so what may be the problem. Thanks
Have iPad Pro 2
AOL is my primary eMail.
When I open the AOL Mail icon :
My AOL inbox and the ‘showing’ email that is displayed is one from January of 2018.
I have to scroll-up quite a bit to get to “today’s” current email.
*** How do I correct this to always open to todays’ email – not 2 months’ ago ???
THX !
TFTF
TFTF, Have you tried deleting the AOL Account on your iPad pro and resetting it up? Does it default to old e-mails or show you the most recent ones?
Can’t find a solution to my problem, hope you can help.
My keyboard has managed to relocate to centre of screen. How can I move it to the bottom of the screen where it was Thanks for your help.
Hi Ann,
To move a full keyboard back to the bottom of the screen, press and hold the keyboard icon located in the bottom-right corner of your on-screen keyboard and tap Dock.
See this article for more information on getting your keyboard back to normal.
Liz
I bought a. Hard case with keyboard. On Amazon. It was work8ng ok and all of a sudden it won’t let me use the keyboard, which is part of the case. Is it broke? I want to remove the iPad( (9.7, 2017) from this case, but it’s connected by a magnetic function(?) . How do I remove my iPad and not break the metal case or my iPad?
Sometimes when on click on a fb post it won’t continue on…it’s trying but doesn’t
Elaine, If you are having this issue while using the FB app, try to delete the app and re-install it on your iPad to see if it helps. Sometimes simply deleting and re-installing an app can work wonders. Good luck and Thanks for stopping by.
I tried everything you mentioned after I pulled out the lightning memory card out of me iPad Air 2 and forced a restart. Then it pops up a message after I reinstalled the memory card and says this attachment is not recognized on this iPad or says nothing at all. But it works fine on my wife’s older iPad. What can I try now? Thanks
Hi Kevin,
Since your card reader works with your wife’s older iPad and is not currently working with your newer iPad, it’s pointing to either a problem with your port or a problem with iOS not recognizing your device as Made for iPad (MFI.) Try reformatting the SD card in your camera and then connecting again to your iPad–see if that makes any difference.
Do you experience any other problems with using this port with either charging, connecting to a computer, or when using another accessory? If so, it’s possible your port is clogged with debris, grease, or lint OR that there is a hardware problem with the port itself. See this article for tips if you think the port is a problem.
If the port works fine for all other applications AND we know the card reader works fine with the older iPad, then we’ve isolated the problem a bit. If there is an update for your iPad’s iOS, give that a try–just make sure you backup your device first before updating. If at all possible, update via iTunes instead of Over-The-Air (when you use the Software Update feature in Settings.)
If your iPad is up-to-date, it’s possible that your device’s iOS no longer recognizes the validity of your SD card reader. We’ve seen some user reports of this particular problem with the latest minor iOS 11 updates. One solution that worked for some folks is tapping the dismiss option in the pop-up message then turn Airplane Mode ON. Leaving the SD card reader attached to your iPad Air 2, wait 30 seconds and then shutdown (power off) your iPad normally. Wait another 2-3 minutes and then turn your iPad back ON. See if the SD card reader is recognized (with Airplane Mode still ON.)
A variation on that is to do the following in this exact order”
Open Apple Photos on iPad
Put your iPad Air2 in Airplane Mode
Insert SD Card Reader into the Lightning Port
See if Photos recognizes your SD Reader
Some people say that doing the steps above (using Airplane Mode) works when they adjust the brightness down manually (dim your screen to the lowest point where you can still see it) so the screen is relatively dark (and consuming less power.)
A final option is to test a new Apple SD Card Reader at a nearby Apple Store or Apple Certified Retailer (like Best Buy) and see if the new model SD Card Reader works on your iPad.
If the problem persists, let us know.
Good Luck,
SK
I need help! I take tons of pictures and I insert the memory card into Apple attachments into my iPad Air. All of a sudden this past week after a trip, my iPad doesn’t recognize the attachment and it doesn’t want to import. I have over 5000 pictures in my iPad and I never had this issue before. Any help you can give me would be great! Thanks!
HI Kevin,
Sorry to hear about problems with your iPad. Are you using one of those memory sticks/SD Card Readers that connects to your iPad via the Lightning Port? If so, try the following:
Disconnect the memory card reader/adapter from your iPad
Force Restart your iPad by pressing and holding both the Power and Home Buttons until the Apple Logo appears on-screen, then release
Plug in the memory card reader and try again
If the problem persists, let us know
SK
This showed up and I can not delete it help. I had a extra setting icon show up on my home screen.. I cannot delete it help…..
Hi Peggy,
Please force restart your iPad by pressing both the Home and Power buttons and maintain holding these buttons until the Apple Logo appears on-screen, then release.
If that doesn’t do the trick, let’s reset all settings. This does not remove any data but does remove any personalized preferences for accessibility, wallpapers, WiFi passcodes, and so forth. Go to Settings > General > Reset > Reset All Settings.
Let us know if the problem persists after trying these two options.
SK
For some reason, no apps on my iPad are downloading! I have actually waited one hour,but it did not move at all! Can you help me? I’ve already checked and I still have loads of GB left on my iPad!
Downloaded iOS 11 now url not recognized wont go to sites
Hi Millie,
Please force restart your iDevice and see if the problem goes away.
Perform a Forced Restart
On an iPhone 6S or below plus all iPads & iPod Touches, press Home and Power at the same time until you see the Apple logo
For iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo
On an iPhone X or iPhone 8 or iPhone 8 Plus: Press and quickly release the Volume Up button. Then press and quickly release the Volume Down button. Finally, press and hold the Side button until you see the Apple logo
If that doesn’t work, let’s reset your network settings. Go to Settings > General > Reset > Reset Network Settings. Make sure you know your WIFI passcodes before doing this, as you need to re-enter them following the reset.
Let us know if these work or don’t…
SK
On my iPad the volume button does not work properly. If I turn the volume down it automatically goes right back up to high and the gray box that says volume in it does not go off on the screen it is on constantly!
Hi Louise,
Sorry to hear about your problems with sound on your iPad. Let’s start with a forced restart.
Perform a Forced Restart
On an iPhone 6S or below plus all iPads & iPod Touches, press Home and Power at the same time until you see the Apple logo
For iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo
On an iPhone X or iPhone 8 or iPhone 8 Plus: Press and quickly release the Volume Up button. Then press and quickly release the Volume Down button. Finally, press and hold the Side button until you see the Apple logo
Then test your volume to see if it’s responsive. If not, check if you have any restrictions enabled on your device (Settings > General > Restrictions.) If so, turn off any restrictions–you’ll need your restrictions passcode to unlock these settings.
If the volume is still a problem, let’s reset all settings just in case some setting is causing issues. Go to Settings > General > Reset > Reset All Settings. This does not remove any data but does reset things like wallpaper, accessibility settings, wifi passcodes, and other personalized settings back to factory defaults.
Keep us posted when you can,
SK
Getting the message that my ipad cannot be activated as, activation server is unavailable. Tried several times still will not activate.
Hi Karen,
Is this for a new iPad or one that you’ve owned for a while?
If you have access to iTunes on a Mac or Windows PC, try the following:
Open iTunes on your computer. Connect your iPad
Wait for iTunes to detect your iPad
If iTunes shows the following messages: “Set up as New” or “Restore from Backup,” it means that iTunes activated your iPad
SK
It happened to me, just remove the chip and it should work.
How to restart a locked iPod without wiping out apps and data. iPod did not recognize correct password and locked.
Hi Rich,
You could try a forced restart by pressing and holding both the Home and Power buttons and maintain this hold until the Apple Logo appears on-screen. Then release both keys. Depending on how you set-up your iPod, you may or may not need to enter your passcode.
If this problem happened after an iOS update, sometimes using the factory default passcode of 1234 (for 4 digits), 123456 (for 6 digits), or 12345678 (for 8 digits) works–it doesn’t hurt to give it a try.
If you are still unable to access your device, if you made backups using either iCloud or iTunes you can restore the device, connect to your backup, and create a new device passcode. Unless you made a backup, there isn’t a way to save your device’s data. Without a working passcode, you need to erase your device and that deletes all of your data.
Remove your passcode with one of these two ways:
If you sync with iTunes, use iTunes
If iTunes isn’t possible, use recovery mode
For iTunes:
Connect your device to the computer
Open iTunes (if asked for a passcode use recovery mode instead–details below)
Wait for iTunes to sync your device and make a backup
After finishing, tap Restore
At the Set-Up screen, tap Restore from iTunes backup
Select your device in iTunes. Look at the date and size of each backup and pick the most relevant one
Recovery Mode
Connect your iOS device to your computer and open iTunes (if you don’t have a computer, use someone else’s PC or go to an Apple Retail Store/Apple Authorized Service Provider)
Once your device is connected, force restart it
Choose Restore from the message with options to Restore or Update
When it’s ready, set up your device and connect it to your Apple ID
iTunes downloads the latest iOS (if it takes more than 15 minutes, your device exits recovery mode–repeat steps 2 and 3
Good luck,
SK
My laptop emails are showing on my iPad. They are also showing on my wife’s iPad how do I stop this When my ipad was set up I used my bt mail address which is different from my gmail address.
Hi Christopher,
Sorry to hear about your email issues. This is a very strange problem indeed! First, check all your email account settings via the email service’s website (not app), make sure that forwarding is not set up on any of your’s and your wife’s mail accounts. If it is, remove that feature.
Is your laptop a MacBook or a Windows PC? If a MacBook, try toggling OFF iCloud Mail sync by going to Apple Menu > System Preferences > iCloud and untick Mail. Then go to your iPad and your wife’s iPad and untick Mail in iCloud as well. Then restart all these devices. See this that makes a difference.
If not, on your iPads remove all mail accounts and add them back in. Since you email data lives on the account servers, you should not lose any data.
If none of these tips help, let us know.
SK
What does it mean when battery symbol with red lines and Apple logo displayed alternatively and it is not getting charged when connected to a charger
Hi Rangarajan,
When you see these two alternating screen AND your iPad is not charging, it usually means your battery needs replacement or there’s another problem with the battery and/or its circuits. It’s also possible that there’s a problem with your charging port and connection. Take a look at these tips to clean out your charging port–if they don’t help with the problem, it’s best to have your iPad inspected by a service professional.
Contact Apple and ask them to run diagnostics on your iPad or ask them about their iPad battery replacement service.
SK
I updated now everything has changed. I can’t get on Facebook or my old games. So frustrated, wish I hadn’t updated
My iPad is not getting charged. It is only showing battery symbol with red lines and Apple logo displaying alternatively. Even it is kept charging for more than 2 hours also, only battery symbol with red lines and Apple logo display alternatively
My iPad Air just shuts off, black screen. I can revive it my pressing power button. The login screen is there. After login it goes right to where I left off. Any ideas?
Larry, Try connecting your iPad to a computer running latest iTunes first. You may need to restore.
My screenshots on my iPad are all blurry in my “Photos” (same result if I try to view them in memories,albums, etc). The only way I can make out what the screenshot was is toview “all photos”and touch the specific picture but even then it’s not as clear as they all used to be.
When I try to edit them they say downloading & some never finish even if I try to edit them immediately when I the the screenshot (I tap on the little picture in the left hand corner then choose save to photos. If by chance I can edit one after it finally downloads, it doesn’t save edit. Tried to go around this by editing in apps but it won’t let me.
I’ve never had this problem and I haven’t used the cloud (I know… back up back up back up is key- which I want to but one problem at a time). I’m tech challenged, but trying and DESEPERATE to do whatever I can to save these screenshots, photos and other. Pleas help me… any suggestions regardless how time consuming (I can email the photos and I don’t know if it’d even work but i’d email myself each photo to download or save again)
Thank you for any help or direction
Ash
Hi Ash,
Sorry to hear you’re having issues with the Photos App and viewing your screenshots on your iPad.
Since you report seeing the downloading of images, it’s likely that you are indeed using iCloud–oftentimes, this gets turned on automatically following an iOS update.
So first, let’s check those settings.
Go to Settings > Photos
Look and see if iCloud Photo Library is toggled ON
Underneath iCloud Photo Library, check what your optimization settings are at:
If Optimize iPhone Storage is checked, tap Download and Keep Originals
OR, turn off iCloud Photo Library and select Download Photos & Videos–this downloads all photos/videos to your iPad.
It’s also possible that your iPad is low on storage and unable to store all your photos, including screenshots. In that case, you need to clear some storage first before attempting to download your photo and video collection.
See this article on making space on your iPad
To check your iPad’s internal storage capacity, go to Settings > General > iPad Storage. Check how much space is available (usually listed as XX GB of XXX GB Used).
If you’re using iOS 11, there are some suggestions and recommendations for how to free up space.
And yes, backing up is very important. If you don’t want iCloud, please consider iTunes (if you own a computer.) Otherwise, we recommend using iCloud to backup your most important data OR at the very least saving your Keychain, iCloud Backup, and turning on the Find My iPad service (all of these require iCloud)
To see what iCloud services are enabled:
Go to Settings > Apple ID Profile > iCloud
Look under Apps Using iCloud–toggle off what you don’t want to backup BUT make sure Keychain, Find My iPad, and iCloud Backup are ON.
Remember, you get a 5GB free iCloud account with your Apple ID, so why not put it to use!
Sam
When I charge the IPad with wall charger, I see only battery with red lines and this symbol and Apple logo are seen alternatively. Not getting charged
my ipad is not getting actived ,it ask me to connect to wi/fi … which i do. the icon show that the wifi is connected ..the activaction starts but it just goes on and on trying to activate after a few seconds it display a message to say try later…please heip
Hi Prativa,
Force restart your iPad by pressing both the Power and Home buttons until the Apple logo appears on screen, then release. Then try again to activate.
If your iPad is a model that supports a SIM card, remove the SIM and try activating again. You may need to do another force restart.
If your iPad is new and still covered by Apple Care, we suggest you contact Apple directly now and let them know your iPad is not activating–if you have proof of purchase, have that on-hand when you disucss your iPad’s situation with Apple.
If the steps above don’t work, try using iTunes (if possible.) If you don’t own a Mac or Windows PC, you can use anyone’s computer provided they have iTunes installed on it. You can even go to an Apple Store or Apple Reseller and ask them to temporarily use one of their Macs.
1) Plug your iPad into iTunes
2) Open iTunes
3) If iTunes recognizes your device, back it up and then use iTunes to Update your iOS
3) If iTunes does not recognize your device, force restart your iPad while it’s plugged into iTunes–hold Home and Power until you see the iTunes Recovery Mode screen
4) Choose Update from the on-screen message (this process does not erase your data)
5) Follow the on-screen instructions
6) If updating failed, go through the steps again and this time select restore (this erases any data so if you do not have a backup, you will lose all your iPad’s data)
Finally, if you are uncomfortable with any of the steps above call Apple Support in your home country or region.
I have a game that has burnt on my screen and everything is in Colorado. How can I fix the problem
My iPad requires me to put in passcode each time I use it. Is There a way to have it stay on for the day?
Hi Jay,
Unfortunately no! But that’s a great idea for a feature request. Right now, with iOS 11 (and previous versions) is either always off or always on. If you decide to turn it off (not recommended) go to Settings > Touch ID or Face ID & Passcode and scroll down to Turn Passcode Off.
Another option is setting Auto-Lock to Never. But this does significantly impact battery performance.
Consider submitting your feature request to Apple directly using the Feedback page
I imagine a lot of folks would appreciate this idea.
SK
How do I reboot the rear camera on my 16 GB ipad?face camera works just fine!
I need to find out how to get into a apple iPad. Tablet I got from someone else no email address, or password,or 4digit,or a passcode please help me out
Hi Recently,
For any used (or New-To-You) iPad or iDevice, it must have Find My iPad and iCloud Activation removed in order for you to use it. Find My iPhone is Apple’s method for locating lost or stolen devices and is the fundamental security measure. If it is ON, you are not able to get around it unless you have the previous owner go to their account on the iCloud website, then go to Find My Phone and remove the iPad from their account. You can not get around this step and will not be able to wipe the device clean and bypass this activation lock due to the way Apple set up device Security.
If iCloud Activation is off and it’s only an entry passcode (4 or 6 digit code–not Apple ID password) that’s the problem, you can connect it to iTunes and completely erase the iPad and install the latest version of iOS that your device can accept. The passcode can be bypassed but the activation lock cannot.
To wipe your iPad using iTunes:
Connect your iPad to a Mac or Windows computer
Open iTunes (latest version if possible)
Force restart your device to get into Recovery Mode by pressing and holding both the Home and Power Buttons–maintain this hold until you see the iTunes Logo and a cable on-screen
You know you are in Recovery mode when you see the iTunes logo and the cable displayed on your screen.
iTunes should prompt you to update or restore. Choose restore. And follow all the onscreen instructions to set-up your iPad as New. iTunes takes time to download and install the most up-to-date iOS version so be patient!
Keep us posted, if you can
SK
My iPad will not play any sound without being connected to headphones
Joti, Maybe your device is stuck in headphones mode. Check some of the tips and comments in this video. https://www.youtube.com/watch?v=qirvUIfLWJM
iPad comes on with black screen and statement saying “activation required” and no keyboard to do anything with to try to fix. So what does “activation required” mean, exactly and how do I fix it?
Hi Fred,
Activation means that you need to sign in with an Apple ID to set-up that device, after initial purchase or sometimes after an iOS update. If there is no way to enter your Apple ID on the device itself, try using iTunes by connecting to a Mac or PC that has the latest version of iTunes installed. See if it recognizes the device and then follow the on-screen instructions.
If this iPad is new-to-you and had a previous owner, it’s possible that iCloud Activation Lock is still linked to their Apple ID. In that case, you need that previous owner to deactivate the device and Find My iPad from their account. Follow the instructions in this article.
Keep us posted and let us know if things still aren’t working.
SK
The icons have disappeared from the Dock. I can no longer find my systems, gmail, App, etc. icons. How do I get them back?
Hi Daisy,
Sorry to hear about your iPad troubles with the Dock. Are those app icons on one of your Home Screens? If so, tap and hold and then drag them from the Home Screen down to the Dock. If you cannot find the app icon at all, check that your iPad still has these apps by going to Settings and scrolling down the list of apps or heading to Settings > General > iPad Storage and confirm that the apps are listed. If the are not listed, the apps may have been removed from your device. Go to the App Store and download/install them again and then drag the app icon from the Home Screen into your iPad Dock.
Hope this helps. IF not, let us know.
SK
My iPad Air 2 has gone haywire since day before. I can no longer read the news or do anything on my iPad in peace now. It just jumps to wherever it wants, it opens new tabs, suddenly enlarges itself and constantly moves to different clips and items on a website, without me touching anything. Even when i touch on the article i want to read, a whole different item/news piece pops up. Pls help
Hi Marilyn,
Oh my goodness, that sounds utterly terrible! I’m so sorry to learn that you’re having such challenges with your iPad Air 2. What a pain! The first thing to try, if you haven’t already, is a forced restart. Press and hold BOTH the Home and Power buttons and maintain this hold until you see the Apple Logo on-screen–only then release those two buttons–it may seem like you are holding them a very long time.
The next thing to try is closing all your open and suspended apps. Double press the Home button quickly and all your open app previews appear. One by one, swipe them up off the top of your screen. Continue this swiping up for each and every app preview until there are none remaining. When you clear out all those open apps, restart your device normally by powering off, waiting a few minutes, and then powering back on.
Finally, if nothing helped thus far connect your iPad to a computer running iTunes, if possible. It doesn’t have to be your computer–as long as it has the latest version of iTunes. You can even visit an Apple Store or Apple retailer, like Best Buy, and ask them if you can use their Macs running iTunes to check your device–they are all supposed to allow this for Apple device owners!
Once in iTunes, see if it recognizes your iPad. If so, that’s a great sign that your device is okay. You may want to update software or try to reinstall your iOS using iTunes Recovery Mode. Just make sure you perform a backup BEFORE doing any software update or reinstallation.
Hope this solves your issues with your iPad Air!
Keep us posted.
SK
My ipad2 has a circle before I ask a question. What’s the problem
Hi Madeline,
Sorry to hear you are having problems with your iPad. I’m not sure what you mean by a circle before you ask a question. If possible, please take a screenshot (press and tap both the Home and Power buttons at once–you should hear a camera shutter sound, like it’s taking a picture.) Then send that screenshot to [email protected] with the subject line “Screenshot of iPad 2 circle” so we can follow-up with you.
SK
Hi …
My iPad s colors change like negative
I can’t restore the problem
When I visit fotos and press changes the colors return to normal
I am very sorry…I was so proud for my iPad…but not anymore
Hi Costa,
It sounds like your iPad is set to invert or smart invert. Check Settings > General > Accessibility > Display Accommodations and make sure invert is off.
If that doesn’t do the trick, let’s reset your settings. Go to Settings > General > Reset > Reset All Settings. This removes any personalized features and sets things back to defaults. But if there’s something in the software that’s altering your screen, it should remedy it.
If neither of these work, let us know.
Liz
I am so sick of this I pad. I will absolutely not buy another Apple product. I have had so many problems with this one and can not get any help with it. I do not have internet but I could get to my camera, pictures, and solitaire but now it is covered and cannot get to absolutely anything! Can’t even get to where I can now set up internet. Absolutely nothing. About ready to throw it in the garbage desperately need your help.
Hi Lillian,
I’m sorry to hear you’re having such terrible problems with your iPad. It must feel very frustrating and disappointing. I know you provided a phone number to contact you directly; however, we are not a direct one-to-one technical support site. If you want to reach an Apple Customer Support Service team member directly, please contact Apple at 1-800-275-2273 if in the US. For other countries, please see this page for your local number. Ask them to run diagnostics on your iPad.
Here’s what we can do for you. Could you give us a little more detail on what you mean when you say your iPad is covered? Are you seeing a black screen?
Let’s try and force a restart on your iPad and see if that makes any difference. Hold down both the Home and Power buttons together and maintain this hold until you see the Apple Logo on-screen, then release. See if this prompts you to enter your passcode or directs you to your Home Screen if you don’t have a passcode.
If that doesn’t help and you have access to a Mac with iTunes, try connecting your iPad to the computer and see if it recognizes the device (it doesn’t have to be your Mac–any Mac, even those in the Apple Store, will do the job.) Or if you have access to a Windows PC that has iTunes installed, that should also recognize the device. If iTunes recognized your iPad, look for any messages asking you to update your device and/or restore it.
If the forced restart and iTunes did not work and your device isn’t recognized, then it’s quite possible there is a hardware issue that needs expert inspection, preferably an Apple team member. Ask them to run diagnostics to see if it can identify your iPad’s problems.
I’m sorry we can’t be of more assistance. And I wish you good luck with fixing your iPad.
SK
Following last update to 11.2.2 to my ipad air, i can no longer message people who are not using apple devices. I get the message that the number I am sending message to is not registered in iMessage.whats up with that? I have tried the re-set multiple times to no avail (pressing hold and power button simultaneously until Apple logo appears on screen)
Hi Julia,
Sorry you’re having trouble with the Message app after a recent iOS update. It sounds like you need to reinitailize your iPhone’s text message forwarding.
Check that you are signed into iCloud on both your Mac and your iPhone using the same Apple ID
Once verified, open Messages on your Mac
Then on your iPhone, go to Settings > Messages > Text Messages Forwarding
You should see your Mac listed here. Toggle it ON to send and receive text messages from non-Apple (iMessage) senders
iOS shows an authorization code. Enter that code to allow your iPhone’s SMS text messages to be sent and received on your Mac
Remember that SMS texts are green while iMessage texts are blue. All SMS texts (green) are routed through your iPhone.
Hopefully these steps solve your issue, if not let us know.
SK
Whenever I visit a webpage my iPad errors and reloads the page every 10 seconds or so….it doesn’t matter what web page I am trying to view. iPad has been cleaned of unnecessary apps including all games. There’s very little on the iPad. Very few pics.
Ideas?
Hi Shaunna,
Sorry to hear about your problems with your iPad’s web browser. That sounds very frustrating! A couple of suggestions:
Close all apps on your iPad by double pressing the Home button and swiping up on ALL app previews. Then restart your iPad by powering off and back on. Try Safari or whatever browser you normally use and see if the problem continues
Download another browser from the App Store like Firefox, Chrome, etc and see if the problem occurs on all browsers or just Safari
Check for an iOS software update via Settings > General > Software Update. If an update is available, backup your iPad first and then update, via iTunes if possible or if not using the Software Update option on your device
Reset your Network Settings. Go to Settings > General > Reset > Reset Network Settings. Make sure you know your WiFi passcodes before proceeding as this action removes any stored passcodes for your WiFi networks.
For Safari specific problems, check out this article.
Keep us updated!
SK
Am on 9.3.5
My 16 G iPad mini 2 shows only 2 G available memory. I have no music or movies, only 20 pix. Where could all this usage be hiding?
Hi V,
If you are running iOS 11, there are some great new tools to check and manage your storage–including that previously elusive SYSTEM storage. Check out this article to learn how to take a look at where your iPad is using all that storage.
Liz
Problem with iPad keyboard. When I try to compose email the keyboard is stuck in the middle of the page. How do I get it to drop to the bottom of them page?-
Hi JJ,
Please tap and hold down on the keyboard icon in the lower right corner of your on-screen keyboard and drag the keyboard to your desired location. Or press the keyboard icon and select Dock–that places it back at the bottom.
For future, turn this feature off by disabling it in Settings > General > Keyboard > Split Keyboard. Disabling this should remove any of the keyboard’s floating features.
Liz
Update on prior comment battery showing white not green while charging
Hi Merle,
That’s normal behavior. The color depends on your iOS version—so white or green is okay. As long as you plug your iPad into the charger, preferably charging from a wall outlet rather than a computer or USB port AND you see the percentage of charge increasing, you should be good to go in a few hours.
I always charge my iPad overnight—so it’s 100% each morning and ready for my workday!
Liz
Charging but no charging symbol and battery symbol showing green
1/4 portion of my iPad screen is blank with a black line and static lines.
Hi Linda,
Sorry about your problems with your iPad’s screen. Unfortunately, that sounds like hardware damage to your LCD screen. However, if you haven’t tried a forced restart, try it now by pressing and holding both the home button and the power button. Maintain this hold of BOTH buttons until the Apple Logo appears on-screen, then release.
If that doesn’t work, it could be that your iPad’s display cable has come loose or partially separated from its connector. If the iPad is still under Applecare, make an appointment with a genius and take it for inspection. If not, some folks report success with “burping” their devices. First, wrap your iPad in a soft cloth or towel, then turn it over so the screen is facing down and the back of the iPad faces you. Then pat the back of device like you are burping a baby. “Burping” your iPad often helps get those LDC connectors attached again.
Let us know what works or doesn’t!
SK
My iPad screen is very bright. Cannot adjust in settings. This occurred after I charged it.
Monica, Please try resetting the iPad and see if that works for you. Simply, press the Home and the ON/OFF button together and keep holding the buttons for 10 – 15 seconds till you see the Apple logo. Release and let the iPad start on its own. You can then check if this issue resolves itself. Good Luck!
I have a new email account through Google that I setup on my new 32 GB iPad. I can successfully send emails to friends from my iPad but they can’t successfully send emails to me. Is there a setting on the iPad that I need to address?
Arthur, When you use a computer to read the emails on this new account, are you able to see any emails from your friends? If not, this might not be a iPad setting issue but an issue with how the gmail account was set up. Explore the gmail settings and test it on a computer. Once it starts working, you can delete the email account from your iPad and re-enter it. Keep us posted.
I hope this question does not sound stupid. My iPad kicks me out when I am in the middle of the game (Cookie Jam specifically) for several weeks now. My question is if I delete the App and re-install, does that mean I have to start from level 1? If yes, is there anyway I can transfer my current level back on the re-install App? ( assuming that this is the only way to solve my utter frustration).
Please help. Thank you so much
Theresa, You have a very valid question. Usually when Apps act wierd, the best thing to do is to delete the app and re-install it on the iOS device. Having said that, most Apps do retain your data. You should however check with the app developer before deleting the app. Please look for their support email on thier site and reach out to them. Are there any new upgrades to the game? sometimes upgrading the app to its most current version can solve multiple bugs.
My iPad 2 will not turn on. When I have it plugged into a charger , the screen shows a picture of a power cord going up from the home button. It stops close to halfway up the screen. Then an arrow pointing up and then the iTunes app button. But I can’t get it to do anything. Help, I at least want to get my data off this iPad and onto a new one.
Thank you.
Hi Samuel,
Sorry that you’re having such trouble with your iPad. Have you tried a forced restart? Press and hold both the Home and Top (or Side) buttons for at least 10 seconds, until you see the Apple logo on-screen and then release.
If you still see that same screen then Your iPad is letting you know that you need to connect your iPad to iTunes and reinstall iOS. When you see this message: “There’s a problem with the iPad that requires it to be updated or restored,” click Update (not Restore) to reinstall iOS.
If that still doesn’t do the trick, see this article on restoring your iPad and using DFU Mode.
Keep us in the loop,
Liz
Goodevening. I have an urgent question. I upgraded my iPhone from 10.3.3 to 11.2.1 and updating when well but then after restarting, it took me to home, saying updating is almost completed and I should take the following step to finish and then it says ‘press home button to continue’. I press it and I get asked to insert my password for my ID apple. I insert it and then after 30 seconds, it takes me back to the previous mode saying ‘! Software update: press home to finish setting up iOS 11.2.1’. I can recieve calls, message, I get notifications from apps (not WhatsApp though), I can’t do any other thing. The phone is just useless. I’ve seen other people having my same issue too. Do you reckon it is a bug? What can we do?
Hi Est,
Sorry to hear about your problems after your iOS 11.2.1 update. Have you tried a forced restart?
On an iPhone X, iPhone 8, or iPhone 8 Plus: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the Apple logo.
On an iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo.
On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons for at least 10 seconds, until you see the Apple logo.
Most folks tell us a forced restart fixed this issue for their iDevice. If not, let us know.
SK
My IPAD isn’t working and I have a high speed Siri type voice that is interfering with me opening my IPad
After update of my iPad mini 2 – wireless printing only black lines on top of blank paper – just because my iPad is old, there is nothing else wrong with it, so I am not going to buy another apple iPad if you cannot fix it!
Hi Heather,
Sorry to hear about your problems printing from your iPad following an update. Have you tried rebooting your wireless printer and rebooting your WiFi router? Readers with printing issues following updates to iOS 11 versions report this often fixed their problems.
Also, check is there is a firmware update from the printer’s manufacturer–you can usually update your device’s firmware via the printer’s menu.
Another option is to Forget the wireless network and re-connect to it
Tap Settings > Wi-Fi
Tap the blue arrow next to your network’s name, and tap Forget this Network, then confirm
Restart your iPad
Goi back to Settings > WiFi and sign in again with your password
Finally, if none of these things work, check if your printer’s manufacturer has an app of their own. If so, download and install it. Then restart your iPad and see if their app works.
Let us know if something works…or if it doesn’t!
SK
Since updating to iOS 11…… my iPad mini 2 will not print only black lines on paper.
My iPad toolbar at the bottom of the screen however is not sideways & i don’t know how to reset it to stay in the center of the screen. Help?
Hi Charlotte,
Sorry to hear about your iPad issues. I assume you’re referring to the iPad Dock when referencing the iPad toolbar. If so, the iPad Dock is always at the bottom of your iPad screen, whether in landscape or portrait mode. There is not a way to center it so it appears in the middle of your screen. If you don’t mean the Dock but are referring to something else, please let us know.
Liz
I’ve just arrived abroad and turned my iPad on… it is asking me to set it up like a new iPad!!?? Why is it doing this it was set up perfectly fine when I left the UK!!!
Hi Lucy,
Sorry, you’re having this trouble with your iPad. We frankly aren’t sure why you would get this screen, other than updating your iOS. Try a forced restart and see if that gets you back to your normal iPad settings: press and hold both the Home and the Power buttons and maintain this hold until you see the Apple logo.
SK
HELP! My Mom (who is 87) Ipad keeps asking for a passcode – as fingerprint is not recognized. We have not set up either and removed the option for passcode. I don’t know how this even turned on! It also times out or locks them out after 15 min. Something seems wrong. Looking for any guidance. Thank you!!
Hi Tily,
I’m sorry to hear that your Mom’s iPad isn’t working the way it used to. This particular problem is a little tricky, since passwords are often entered and forgotten. If you’re sure no password has ever been entered, try 1234 or 123456–these are the defaults and some users report success with using these. Check this article for some additional tips on this passcode issue.
As far as the locking out after some use, that sounds like a bug that has impacted some iOS 11 users. Apple released an update to iOS 11 to fix this particular issue. So if you are able, go to Settings > General > Software update and see if an update is available. IF so, backup first and then update the iPad–using iTunes to update is best but if that’s not an option, use the Settings > General > Software update function. If it fails because it times out, see this article for tips on how to complete the update.
If the iPad is still not working as expected, let us know. You may need to restore it or set it up again as new.
Since updating my iPad, my kindle now doesn’t work properly. When I open a book I can’t then get out of it to go to the library page, which is very frustrating. Can’t you help?
How to turn off the split page feature
Hi Tina,
I’m sorry you’re having some issues with your iPad. Take a look at this article to learn tips on how to disable a split page on your iPad.
Let us know if your issue is different.
SK
How do I bypass the passcode I cannot use my iPad
I got a new iPad for Christmas and everything was fine three days later it welcomes me again and since I had already done these steps I ignored them now the iPad is asking for a passcode I do not have one and do not need one how do I by pass this step cannot use my iPad
Lou, Have you tried entering in the default password yet? Just try 1234 and see what happens. Once you are in, you can change the code.
Some people I FaceTime can see me but I cannot see them although can hear them others it works right both ends.
t
Hi Audrey,
Sorry, you’re having issues with FT. Let’s try a forced restart by pressing Home and Power buttons at the same time and maintaining this hold until you see the Apple Logo on-screen. Make sure you hold those buttons down together until the logo appears–even if it feels like a long time!
Now check if FT works for your calls.
If not, let’s reset your network settings–go to Settings > General > Reset > Reset Network Settings. Performing this action removes any stored WiFi passwords so have these available to add in again.
Try FT again.
If no joy, let’s reset all settings. Go to Settings > General > Reset and tap Reset All Settings. Performing this changes all your personalized settings back to defaults including any accessibility settings, wallpapers, and stored WiFi passcodes. It does NOT erase any data like photos, messages, and other app data.
Try FT again.
If none of these help, you may need to backup and restore from a backup (or set up as new). OR, make an appointment at the Genius Bar of an Apple store to run Diagnostics on your device.
Keep us posted,
SK
My iPad wants me to activate. I’ve had it for years. When i try to it says activation center is down
Hi Pat,
Is your iPad asking for your Apple ID and password? If so, this may be due to a recent update to iOS 11. If you have an Apple ID and pass, enter it and try to complete your activation. If this continually fails to connect to Apple’s Servers, try using iTunes. If you don’t have a computer with iTunes, you can use a friend’s or family member’s PC as long as it has iTunes. Or visit any Apple Store and ask them to use one of their Macs.
If you still can’t activate, here’s how to activate your iPad through iTunes
Make sure that you have the latest version of iTunes installed
Check that your computer has an Internet connection
Open iTunes on your computer. With the cable that came with your iPad, connect your iPad to the computer
Wait while iTunes detects and activates your iPad
If iTunes shows, “Set up as New” or “Restore from Backup,” it means that iTunes activated your iPad
If that still doesn’t work, try Recovery Mode using iTunes.
Hope something here helps!
Keep us posted with your latest and greatest.
SK
My iPad wants to activate when I’ve had it for years. Says activation server is temporarily unavailable.
After upgrade to 11.2.1 my Touch ID on iPad air2 is not working any more. I’m receiving “unable to setup message, go ack and try again” I tried all solutions soft/hard reboot, remove settings and then remove settings and content, nothing worked. It is really annoying please help!
HI Maya,
Sorry to hear about your iPad problems with Touch ID. Have you tried deleting your current fingerprints and creating new ones? Go to Settings > Touch ID & Passcode and first make sure that iPad Unlock AND iTunes & App Store is on, then try to enroll one or more fingerprints into your iOS. Many folks report that they did this a few times before it actually worked. So try a couple of times before giving up.
If that doesn’t help, go to your settings > Touch ID > enter your password > turn off iTunes & App Store > and then turn it on again
If that’s not possible or didn’t work, try to Reset All Settings (go to Settings > general > reset > reset all settings.) This doesn’t remove any major data (like photos or messages) but it does remove all your personalized settings like wallpapers, stored WiFi passcodes, accessibility settings, and so forth.
If you still can’t get any of your fingerprints, take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support for further assistance.
SK
The message app icon shows that I have a new message but I don’t have any new messages. It’s driving me crazy! Please help
Hi Adrian,
yes, those problems are super annoying! Try this:
1. Restart
2. Force Reset (Hold the power button and the Home button in at the same time until the Aple Logo appears on-screen)
3. Reset your network settings by going to Settings > General > Reset > Reset Network Settings (this erases any stored WiFi passwords, so be sure to have those in-hand before resetting your network)
If that doesn’t work, toggle iMessage OFF, wait 20-30 seconds, and then toggle it back ON. Go to Settings > Messages > iMessage.
Let us know if one of these works…or doesn’t!
SK
My iPad has no sound. There is no Click when I close it on when I play game or need it for any thing that involves sounds? What can I do? I have enabled sounds in my applications as well as in my settings. Still nothing. I have tried to reboot and still nothing.
HI JoAnn,
Did you make sure you side button is not on Mute? Check the toggle just above your volume controls. If you see a thin orange line, your mute switch is on. Just push it down to turn mute off. You’ll also see an indicator on screen with your current selection.
If that’s not the issue, try a forced restart by pressing both Home and Power buttons and maintain this hold until you see the Apple Logo on screen, then release.
If a forced restart didn’t work, let’s reset your settings. Go to Settings > General > Reset > Reset All Settings. Performing this action does not erase any of your data but it does remove your stored WiFi passwords, wallpapers, accessibility settings, and any personalized settings. It resets these all back to defaults.
Hope something helped!
Liz
I have a new password to replace a forgotten one. When I attempt to sign in to use FaceTime I always get the same message: Cannot sign in Please check your network connection and try again.
I do not understand this message
Hi Wayne,
Unfortunately, this situation often happens after updating a password. On your iPad, go to Settings > FaceTime and toggle it off. Wait 20-30 seconds and toggle back ON. If it asks you to enter your Apple ID and passwords, enter the updated information. See if that refreshes your connection to FT.
If that didn’t do the trick, make sure your signed in with the updated passwords in your Apple ID Profile and in iMessage. Then refresh your network settings by going to Settings > General > Reset > Reset Network Settings. This action does erase your stored WiFi passwords, so have those on-hand before you reset your network.
If still not working, check that your Date and Time are set automatically. Go to Settings > General > Date&Time. If it’s already on Set Automatically, toggle it off, wait 20-30 seconds, and toggle back on.
Hope something helps!
SK
QUESTION NOT A COMMENT:
MY IPAD CONSTANTLY GOES INTO A “SEARCH” MODE WITH THE LITTLE CIRCLE GOING AROUND AND STOPS SO THAT I MUST INPUT MY 4 DIGIT PIN. IT THEN GOES BACK TO WHAT I WAS DOING AND LESS THAN 3 MINUTES LATER DOES ITS CIRCLE SEARCH AGAIN. HELP?
Hi Norma,
We’re sorry you’re having this problem with your iPad. The issue you describe sounds like a problem with your internet connection, where the signal is inconsistent or otherwise unstable.
If possible, could you send us a screenshot of your problem–press the power button (sleep/wake) and your Home button at the same time to take a screenshot. Then send it to [email protected] so we can take a look at the exact problem and diagnose.
Thanks,
SK
My IPad has 2 different problems. 1- when downloading a web page it suddenly stops saying problem with web page and reloading. 2- when trying to move to another site the IPad stays frozen on existing screen for a few minutes.
Hi Earl,
Sorry about your problems, how Frustrating! We have an article describing measures to take to avoid those annoying web page reloading issues. Hopefully, of you solve the first problem, that automatically solves the second. Let us know if it works or not.
Liz
my ipad went into activation lock and i cant turn it back on
Hi M James,
Did your iPad have a previous owner? If so, it sounds like they did not turn off Find My iPad before handing the iPad to you. If you can contact that previous owner, ask them to log into iCloud’s website and remove the iPad from there–this automatically turns off Find My iPad and allows you to activate the iPad.
If you are the only owner of the iPad (meaning you purchased a new iPad) or if you recently updated your iOS, move to a location that has a good WiFi signal that you previously connected to and enter in your Apple ID and passcode. Then follow the on-screen steps.
OR, open iTunes on your Mac or Windows computer, plug the iPad into the computer and click on your iPad once it appears on the device list in iTunes. When prompted, enter your username and password.
You may need to go to your apple account on a computer to see what your Apple ID is. If you can not remember your ID or password, follow the steps to reset it. Once you have the correct ID and password, you should be able to successfully enter this information into that activation lock screen.
If none of these situations are true for you or if you are unable to log in, locate your receipt for the purchase of the iPad and contact Apple Support in your home country.
SK
My iPad will load when you’re in the middle of either playing games or listening to music within 1 minute and will ask you to put your password in. It continually does this to where it kicks itself out of any app.
Hi P Baldwin,
Have you updated to iOS 11.2.1? There’s a resetting bug out there in earlier versions of iOS 11 that’s very similar to the issues you describe. The latest update from Apple is supposed to fix these types of problems.
Liz
Ii changed my password and set up voice activation now I can’t enter my I pad I can open it to the place where it says I’m locked out
Since a rec3nt down load a split screen keyboard has appeared showing a dua” key board as you can see above this is leading to numerous errors how can I turn off the dual keyboard and go back numeric and letter separate keyboards
My. iPad keeps flickering. Also I’m trying to read a book on a Kindle app the pagers are turning on there own?
Hi Di,
Sorry to hear about your iPad issues with screen flickering. Let’s see what we can do.
First, try a system reset
Hold down both Power and Home buttons simultaneously until you see the Apple logo. Ignore the “Slide to power off” text if it appears.
If that doesn’t help
Try a battery recalibration
Let your iPad’s battery drain completely by streaming a video and making sure it doesn’t go to sleep. Once your iPad is fully drained of any battery power, plug it into a wall outlet and recharge for at least 12 hours without using it. If your iPad turns on, power if off. You want your iPad to fully charge without the screen staying on. Once your iPad is recharged, turn it on and then perform another forced restart.
If still no luck
Try a mild iPad burping
Unplug your iPad and cover it with a towel to protect the screen and the back of the iPad. Place your iPad, with screen covered by the towel, on a carpeted area. Then gently pat the back of your iPad–almost like burping a baby. We’re trying to get some connections working.
Still nothing?
If the above tips don’t work, try a Restore if you have a recent backup. Connect your iPad via lightning cable to the computer that you use for sync. Open iTunes and select the iPad then select the Summary tab. Follow directions for Restore and be sure to say “yes” to the backup. You are warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you are asked if you wish the contents of the backup to be copied to the iPad. Again, say “yes.”
Let us know one way or another!
Cheers,
Liz
Since the latest update my printer prints the page very small in a corner. Very annoying. How can this be fixed
My iPad keeps cutting out and then asking for 4 digit code. I had tried resetting it but still cutting out after a few seconds
Hi Linda,
Earlier this month, a bug appeared in iOS 11.1.2 that causes problems like you describe. Apple’s remedy is updating to iOS 11.2–please take a look at this article for steps to help you with that update.
Let us know your results,
SK
my ipad always go off every five minutes
Hi Keziah,
There’s a known bug in iOS 11 that causing similar problems. Please look at this article iPhone Keeps Resetting/Rebooting Itself After iOS 11.1.2 Update and follow the steps to remedy.
SK
Hey my iPad is doing just fine and then my nice got ahold of it and when we logged in the have to click and double click on it and I dont know how to fix it
Hi Madison,
Your niece probably changed some setting. Since we don’t know which one, it’s best to reset all settings. This doesn’t impact any data but it does remove things like WiFi passwords, wallpapers, and any accessibility settings–changing these back to defaults. Go to Settings > General > Reset > Reset All Settings. Then restart your device.
Hopefully, that action wipes out any setting change your niece made. You might want to put your iPad into Kids Mode for times when your young relatives want to use your iPad. We use it a lot!
SK
Hi, the double tapping on my password worked on the first try. Thank you so much for your help.
Susan
My ipad, which I got from a friend about 5 years ago and has always worked fine suddenly is asking for a login and password. i guess I entered them when I set it up when I got it but they don’t work any more. Why do I need them now? It’s been over 5 years!
Hi Sue,
Did you recently update your iPad to the latest operating system for your device, likely 10.3.3 due to the age of the device?
Take a look at the tips in this article and see if they help.
If your issue is with an Apple ID, go to Apple’s iforgot website to recover your Apple ID or password.
Let us know what works…and what doesn’t.
Good Luck!
SK
My ipad is locked with voice control. ITunes says it cannot connect to it because it is locked with a passcode but I cannot enter my passcode because of the voice control.
I’ve tried the double and triple clicking of the home button but nothing happens.
Thank you
Hi Susan,
First thought is to try and ask Siri to turn it off. Hold down your home button until Siri is triggered, then say “Turn off VoiceOver.” If Siri says “OK, I turned off VoiceOver” then you’re good.
If not…
Have you tried a forced restart? Press and hold both the power and the home buttons and maintain this hold until you see the Apple Logo on-screen, then release.
And finally,
If you can’t get past your “slide to unlock” screen, make sure you double tap it rather than sliding it. Then, when your passcode screen comes up, tap once on the first number of your passcode, and voice control tells you the number you just pushed, THEN DOUBLE TAP THAT NUMBER AGAIN to accept it. Do this same process for all remaining numbers in your passcode–tapping on the number, hearing the number, then tapping on the number twice more to confirm it.
It’s vital that you tap the number first, hear the number acknowledged by voice control, then double tap that same number again
Once you get to your home screen, ask Siri to turn off voiceover. OR go to your Settings App using that same process of 1 tap, vocal acknowledgment, and double tap then scroll down using 3 fingers and follow that same process to select General AND Accessibility AND Voiceover, then slide voiceover off.
Hope one of these works–please let us know so we can share with other readers!
SK
Hi, it’s Tawny. Thanks for these iPad troubleshooting tips. My iPad Mini was stuck in a boot loop and this article’s suggestion of updating to iOS 11.2 was the fix.
THANK YOU
Some old Emails received from others are in my Drafts and I can’t Bin them.
I cannot download apps on my iPad (the app store works and connects fine, but when downloading the password prompt never comes, and the apps never appear on the home screen, just load endlessly in the app store). Another weird thing is that the power button works, but only to shut the ipad off completely, not to put it to sleep.
I also can’t connect it to any computer (both mac and windows), because the ipad doesn’t trust any computer after resetting, but the “trust prompt” never actually appears on the ipad.
It has a few more quirks, like the fact that once in a while after restarting the screen stays black (you can hear the screenshot sound, but the screen stays black) and to fix this you have to force restart.
Is this in any way a fixable issue, or is my iPad (16GB iPad 4; iOS 10.3.3) definitely unuseable?
iPad 2 the sound is broken
My ipad keeps switching off after 30 seconds or so ?
Hi Keith,
There is a known bug in iOS 11.1.2, so please update to iOS 11.2. Apple just released this update (11.2) yesterday to fix this particular issue. Take a look at this article for more details and steps.
SK
Hi,
My iPad keeps dropping out the picture, but you can still here the sound, I switch off and on straight away it’s then ok for a little while
HI Sharon,
Is this happening with all apps or particular apps like ones that stream video?
If all apps, it sounds like there is a problem with your display connection. Try a forced restart by pressing and holding both the power and home buttons, maintain this hold until the Apple Logo appears on-screen, then release those buttons.
If that didn’t do the trick, it could be a loose connection. Some people have had success with “burping” their iPads to get that connection working better. This must be done at yur own risk and carefully.
First, power your iPad off completely
Then, wrap the iPad with a cloth, towel, or some other covering
Place the iPad facedown, making sure that your iPad’s screen is well protected with the cloth
Now pat the back of the iPad, like you’re burping a baby
Do this for a minute or so and stop
Uncover the iPad and turn it on–see if it makes a difference
If nothing’s helping your iPad screen, it’s likely a hardware problem, like a loose connection or another problem with the screen, and needs a repair specialist to look into. Call Apple and find where to seek repair in your locality.
Good Luck!
SK
Hi,
My iPad mini iOS 11.1.2 keeps dropping out. When this happens, the buffering indicator appears and the device returns to the password page. The connection stays on for a minute or so. It’s not the WiFi or net connection…. I know this because my wife has the same iPad mini, in the same room at the same time and hers works perfectly.
Any advice on how to correct this would be most welcome!
Many thanks.
Hi Stuart,
Unfortunately, there is a bug in iOS 11.1.2 that’s causing crashing problems, resetting, and problems like you describe. Apple pushed out an iOS update last night to 11.2 that they say fixes the problem. Check out this article for more details and remedies.
SK
Since this morning my ipads keep returning to the passcode screen after abt 1 min. I have rebooted and it still happens. It worked perfectly ok last nite. Its happening of both ipad devices…any ideas?
Hi MizzBee!
Love the name. Sadly, this is a bug that’s impacting users right now. However, Apple just pushed out another minor iOS 11 release (11.2) today, that they say fixes this resetting error. For more info, please check out this article on this exact problem!
SK
Every 2 mins scree changes asking for password code or to enter pin…how do I turn off on my iPad Pro plz?
Hi Cassandra,
Is it stuck in a loop, meaning you enter the passcode but then it asks again? If so, try a forced restart by pressing and holding both the home and power buttons until you see the Apple logo on-screen, then release.
If it continues to be stuck in a loop, check out this article on boot loops!
SK
Installed iOS 9 when it finished it has left my iPad with a picture of power lead going to small red circle with itune in cannot get it off there
Hi Danella,
Seeing this message means you must connect your iDevice to iTunes to repair/restore or recover. Please check out this article for more assistance on this particular error.
SK
My on screen keypad has split in half. How do I get it to rejoin,please?
Hi John,
Ah, that’s an annoying problem indeed.
Pull both ends back together with your fingers and drag keyboard towards each other. Or hold the keyboard button down for a second or two to merge those two together.
You can also put two fingers on the space bar and push together. Or visit Settings > General > Keyboard > Split Keyboard > Off. Turning this off prevents it happening in the future.
Hope this helps!
SK
I have no ringtone sound on incoming calls via Facebook and Messenger so don’t know when someone is trying to call me. All other aspects are fine
Hi John,
Sorry that you’re not getting ringtones with Facebook and Messenger. Let’s see what we can do. Please open Settings > Facebook > Notifications. Toggle on Allow Notifications and then make sure the Sounds feature is also toggled on. Toggle any other features that you want on as well.
Then close your Facebook and Messenger apps by double pressing the home button (or swiping up the home gesture bar) and swiping up on the FB and Messenger app previews. Once both apps are closed, relaunch.
Keep us posted,
SK
Delete in iBook will not work when selecting a book to delete
Hi Don,
Please close the iBooks app by double pressing your Home button and swiping up on the iBook app preview. Then restart your iPad by pressing the power button and sliding off. Wait 20 seconds or so and restart. Then open iBooks again and try to delete that book.
SK
Hi SK
Thank you for your reply. Unfortunately I can not login to my iCloud account on my IPad. When I try to do so it says Verifying and then goes back to the same page. I can access my iCloud account through my iPhone though…
any suggestions gratefully received!
Hi Melanie,
Sorry for your continued troubles with iCloud. See if you see that setting in the Photos App Setting instead:
Open Settings > Photos
Select Optimize iPhone Storage
If that isn’t available or doesn’t work, let’s try and add your Apple ID to iTunes and the App Store. Go to Settings > iTunes & App Store and sign in there. If you are already signed in, sign out and then sign back in again.
Often, signing into your Apple ID (and iCloud account) via the iTunes Store helps jump start your iCloud Activation. You can also sign into Game Center (Settings > Game Center)
If those options didn’t work, do you have access to a computer with iTunes? Updating via iTunes often takes care of problems like these. If you don’t have a computer, you can use someone else’s, as long as it has iTunes installed (preferably the latest iTunes version.) Apple Stores and Apple ReSellers are supposed to allow Apple customers to use their in-store computers to perform routine maintenance tasks like backing up and updating, so if using someone’s computer is not an option, perhaps visiting a nearby Apple Store or Apple ReSeller is.
Anyway, hope something works here.
Keep us posted Melanie,
SK
The memory on my iPad is full but I don’t know if I delete photos and music if they will also disappear from my iPhone and iCloud? How can I prevent this? My iPad will not do the update to 10.3.3 and nothing will open at the moment.
Hi Melanie,
Is there an option to optimized photos?
Open Settings > iCloud > Photos
Select Optimize iPhone Storage to make more space on your device
With Optimize Storage, smaller photos and videos are kept on your device while all of your original, full-resolution versions are stored in your iCloud. When your iPhone needs space, those high-resolution versions of your photos are removed from your iPhone and kept on iCloud. And a device-optimized version of the photo is downloaded from iCloud. The full-resolution version isn’t downloaded until you decide to edit or share the photo.
iCloud Photo Library is a photo-sync service, rather than a backup service, which is why deleting a photo anywhere deletes it everywhere. What you see on your device is what you see in iCloud is what you see on all your devices connected to the service.
Hope this helps,
SK
My screen has a see thru grid on it over the top of things I am trying to view?
Hi Barbara,
Is this happening when using all apps or only particular apps?
Liz
I can’t find a print centre app anywhere on my iPad, can you tell me where I can find it please.
Hi Sylvia,
Print Center is the app that opens up automatically when you try to print anything from your iPad. If you don’t see it, try printing something again and then do the following steps to close it.
Double-tap your Home button to see all recently used apps
Swipe left or right to find the Print Center app
Swipe up on the app preview to close it
Liz
Hi there,
When I go to print something through my iPad by using the print share icon, there is already a document in the window of the printer. This document has been printed and just won’t clear, I have tried everything to no avail. The problem is that this document is blocking me from printing. It’s not my printer as I have replaced my old one believing that it was a printer problem, but it’s not. I will be grateful for your input.
Hi Sylvia,
Sorry to hear about this iPad printing issue. How frustrating! Let’s try this:
Press your Home button twice to open the app switcher
Find your Print Center app preview and swipe up to close it
See if closing the app worked. If not,
Open the Print Center app again
Navigate to the Print Summary window
Tap the first print job in the Print Summary then tap Cancel Printing to cancel that print job
If nothing works, try a forced restart by pressing both the Home and Power buttons and maintaining this hold until the Apple logo appears on screen, then release those keys.
Hopefully, this works for you! Let us know.
SK
Hello,
In the middle of my using my iPad……. It shuts itself off and I loose everything I was doing, be it mail, FB etc etc etc
Please advice
Thank you
Edgar
HI Edgar,
Sorry about your iPad woes! Is it a battery issue, like all of the sudden it goes from 65% to less than 10% or so in a matter of minutes? If so, you might need to recalibrate your battery. The easiest way to do this is run your iPad battery down until there’s no charge remaining–set your iPad to stream something so it just keeps using the battery until nothings left. Once drained, plug your iPad into the wall using the original charger and cable, if available. If not, make sure both your cable and charger are MFI (made for iPhone/iPad.)
The let your iPad charge for at least 12 hours. If it turns itself on, power it down again. Do not use the iPad during this time and keep it off.
After that 12 hours, restart the iPad and then perform a forced restart by pressing and holding the Home and Power buttons at the same time until you see the Apple logo.
Now check it’s performance.
If you still have problems, it could be your iPad needs a battery replacement. Apple offers an in-warranty and out of warranty battery replacement service for all iPads–currently priced at USD $99 plus shipping.
Good luck,
Liz
I have changed my iPad mini,its a refurbished one,when it arrived I tried putting it on ,on the screen it says press home to finish setting up,then it tells me to enter password,which I put the one I thought was it but it tells me incorrect password,one I remember was Stainedglass47,my last iPad got water damaged,so
Hi Maura,
Try logging into your Apple ID via the website on either a computer or using Desktop Mode in your browser. Then change your password using the website. There’s also options if you can not remember your passcode to recover it or reset it.
Once you get your password situated, then you should be able to enter your Apple ID information.
Good luck,
Liz
My iPad does not let me change my password, gives error message. Solution was to clear cache. But how do I do that. Could not find a ‘ Ckear cache setting under settings
Hi Louisa,
Whenever you power down and turn your iPad completely off, it clears the cache. So all you need to do is press the power button and slide off. Then wait 20-30 seconds and finally power back up.
Let us know if this helps,
Liz