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You are here: Home / Mac / Fixes for Microsoft Teams Not Working on Mac

Fixes for Microsoft Teams Not Working on Mac

By Louis Roundtree 0 comments Last updated November 8, 2024

Things to Know
  • There are many reasons for Microsoft Teams not working on Mac.
  • Some quick fixes to try include rebooting your Mac or restarting the Teams app.
  • There are also more advanced troubleshooting solutions to attempt, such as clear the Teams cache.

With more people working remotely these days, apps like Microsoft Teams are must-haves on any device, regardless of the OS. Unfortunately, users may have issues with Microsoft Teams not working on Mac.

Here’s how to fix it.

Contents

  • Fix 1: Force Quit and Restart to Fix Microsoft Teams Not Working on Mac
  • Fix 2: Make Sure You’re Using the Latest Versions of Teams and macOS
  • Fix 3: Disable Your VPN Temporarily
  • Fix 4: Clear the Teams Cache
  • Fix 5: Close Other Background Apps
  • Fix 6: Reinstall MS Teams

Fix 1: Force Quit and Restart to Fix Microsoft Teams Not Working on Mac

When an app isn’t working, it’s often a good idea to first try shutting it down and rebooting it. Sometimes, that’s all it takes to resolve any small bugs or issues.

Step 1. Press the “Option,” “Command,” and “Escape” keys together. A box will then appear showing all active applications.

Fixes for Microsoft Teams Not Working on Mac 1

Step 2. Find Microsoft Teams in the list, select it, and click “Force Quit.”

Step 3. Try running Teams again.

Fix 2: Make Sure You’re Using the Latest Versions of Teams and macOS

It’s recommended to download any available updates, both for Teams and your operating system. There may be a bug interfering with how Teams works, and update files may contain a fix for that bug.

To update Teams:

Step 1. With Teams open, click your profile picture in the top right.

Step 2. Select “Check for updates” in the drop-down menu. Wait for the app to check for and install any available updates.

To update macOS:

Step 1. Open the “System Settings.”

Step 2. Go to “General,” then “Software Update,” and wait while the system checks for any updates. If any are available, follow the on-screen prompts to install.

Fixes for Microsoft Teams Not Working on Mac 2

Fix 3: Disable Your VPN Temporarily

Running a VPN at the same time as Teams might be behind the issue. It could prevent you from accessing MS Teams servers, causing the entire app to crash or fail to load.

Step 1. Open up your VPN.

Step 2. Look for a button marked something like “Disconnect,” “Quit,” or “Pause.” Then try using Teams again. You can reactivate your VPN later on when you’re finished with Teams.

Fix 4: Clear the Teams Cache

A corrupt cache file might also be the culprit behind Microsoft Teams not working on Mac. You can clear it in a few easy steps:

Step 1. First, make sure MS Teams is completely shut down. Control-click it in the Mac dock and select “Quit.”

Fixes for Microsoft Teams Not Working on Mac 3

Step 2. In the Finder, click “Go,” and then “Go to Folder,” and type in the following: “~/Library/Application Support/Microsoft/Teams”.

Fixes for Microsoft Teams Not Working on Mac 4

Step 3. You should see a “Teams” folder. Delete it.

Step 4. Open Keychain Access by pressing “Command” and “Space” together to open the search bar, and then type in “Keychain” and open the top app.

Fixes for Microsoft Teams Not Working on Mac 5

Step 5. Search for the “Microsoft Teams Identities Cache,” and delete it. Then launch Teams again.

Fixes for Microsoft Teams Not Working on Mac 6

Fix 5: Close Other Background Apps

There’s also a chance your device is struggling to launch Teams because you have too many other apps open. Closing a few could free up much-needed resources.

Step 1. Press “Command” and “Space” together, then type “Activity Monitor” in the search bar and click to open the Activity Monitor application.

Fixes for Microsoft Teams Not Working on Mac 7

Step 2. Look through the list of active apps and shut down those you don’t need at the moment by pressing the “X” button.

Fix 6: Reinstall MS Teams

As a last resort, you can uninstall Teams entirely, then reinstall it.

Step 1. Use the Finder and go to “Applications.”

Fixes for Microsoft Teams Not Working on Mac 8

Step 2. Find MS Teams in the list of apps, control-click it, and then “Move to Bin.”

Fixes for Microsoft Teams Not Working on Mac 9

Step 3. Go to the MS Teams for Mac official download page to download and install Teams again.

Fixes for Microsoft Teams Not Working on Mac 10

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Louis Roundtree
Louis Roundtree

As an avid gamer, I’ve run into my fair share of error codes and weird faults that have forced me to find fixes to problems I never anticipated. That gave me a passion for sharing those fixes with others so we can all game without feeling like our hardware is rebelling against us.

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Last Updated on November 9, 2024 by Louis Roundtree