One of the most important new features to arrive for the iPhone and iPad in iOS 12 was Screen Time. Unfortunately, the service has been known not to remove old devices from the list such as old iPhones. Luckily, there are some simple steps you can take to remove those devices.
Note: This is an ongoing issue that hasn’t been resolved for all iOS device owners.
What Devices Use Screen Time?
You can check to see which devices are connected to your Apple ID by doing the following:
- Go into the Settings app and tap Screen Time.
- On the next screen, select All Devices.
- Tap Devices at the top right of the screen.
In the following example, I have identified that Screen Time is still showing my old 2017 iPad Pro that’s called “iPad,” which I*d like to remove.
Check Your Apple Profile
Perhaps the easiest way to remove an old device is to check your Apple ID profile.
- Go to the Settings app under General and tap on your name at the top of the screen.
- Scroll down to the list of devices. If you find a device that doesn’t belong, tap on it.
- On the next screen, tap Remove from Account and confirm.
In the example below, I have found my older iPad under my Apple ID; I want to remove it.
If that solution doesn’t work, you should consider trying the following:
Find My iPhone
If you still have the old device showing up in Screen Time, turn both Find My iPhone and iCloud Backup on/off.
- Go into the Settings app and tap on your profile at the top of the screen.
- Select iCloud.
- Under Apps Using iCloud, tap Find My iPhone, then toggle it off.
- Under Apps Using iCloud, tap iCloud Backup, then toggle it off.
Turn both on again and see if the pesky device is still showing up under Screen Time.
Change the Name
You can also try changing the name of the old device to see if that helps to remove it from Screen Time. Naturally, this assumes you still have the device in your possession.
- On the device, go into the Settings app under General > About.
- Tap Name and change the name of the device.
Did this possible solution work?
Turn off Screen Time
Another solution is to turn off Screen Time on all of your devices.
- One every device, go into the Settings app under General > Screen Time.
- Scroll to the bottom and tap Turn Off Screen Time.
- Go into each device and follow the same steps and turn Screen Time back on.
Note: You’ll have to setup Screen Time once again. Be sure to turn on the “Share Across Devices” toggle in the Settings app under General > Screen Time.
Reboot Your Devices
Finally, you might want to reboot every device that’s listed under Screen Time. Doing so might remove the one in question.
What about contacting Apple Support?
According to at least one report, Apple is aware that some people are still having this issue. For those folks, hopefully, a fix is coming. For everyone else, we hope the steps mentioned above work.
Are you seeing old devices showing up under Screen Time? What solution worked for you? Let us know below.