Apple finally stepped up yesterday providing much-needed transparency around the battery issue. In a note to all its customers, Apple not only explained the technical problems surrounding chemical drain of lithium-ion batteries but also announced a price cut for replacing batteries on the iPhone. You don’t need a third party app to figure out your iPhone battery health. Instead, you use Apple support to help you run a diagnostic on your iPhone without leaving your house.
According to the latest from Apple,
To address our customers’ concerns, to recognize their loyalty and to regain the trust of anyone who may have doubted Apple’s intentions, we’ve decided to take the following steps
Apple is reducing the price of an out-of-warranty iPhone battery replacement by $50 — from $79 to $29 — for anyone with an iPhone 6 or later whose battery needs to be replaced, starting in late January and available worldwide through December 2018. Details will be provided soon on Apple.com
Early in 2018, we will issue an iOS software update with new features that give users more visibility into the health of their iPhone’s battery, so they can see for themselves if its condition is affecting performance.
As always, our team is working on ways to make the user experience even better, including improving how we manage performance and avoid unexpected shutdowns as batteries age.
For older iPhone models, the battery could be an issue, however not all performance issues can be tracked singularly to the battery problem. The best thing to do before you even think about a battery replacement when facing performance issues is to check out the battery health of your iPhone.
As announced, Apple will be providing a feature in iOS in January that will allow you to check the battery health. In the meantime, if you want to check the battery health of your iPhone, you can take advantage of Apple Support. They can run a remote diagnostic on your iPhone and tell you how many battery cycles are there as well as the full charge capacity of your iPhone battery.
How-To check your iPhone battery health, Step-By-Step
- Using Safari on your iPhone, Open this Apple support link
- Once the page loads up, Click on iPhone followed by Battery, Power, and Charging
- Click on Battery Questions and Troubleshooting
- Click on chat
- Enter your IMEI number. This number along with serial number etc. is found by tapping on Settings > General > About
- Enter Your Name and E-mail
- Wait for a couple of minutes for the chat support to show up. The screen will show you the wait time for the chat. You can also choose to call using your iPhone.
- Ask your questions and have them run the diagnostic
- No Third-Party Required!
You do not require a third party app to get this information. Apple Support will walk you through the battery health readings and can advise you if your iPhone needs a new battery in the future.
We hope that you found this information timely and helpful. Please remember that Apple support folks are humans as well and they may be facing a large volume of calls and chat inquiries at the moment.
As Apple will be providing the battery replacement service starting in January for $29, you may want to wait to replace the battery as opposed to buying a third party kit from e-bay or Amazon now. We are still waiting to hear about the replacement particulars such as warranty, availability and other details.
Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the editorial direction of AppleToolBox. He is based out of Los Angeles, CA.
Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.
In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.