Does Apple Replace Broken Headphones?

Apple products are highly reliable and last a long time without constant maintenance. That’s why many users prefer to pay more money and buy a single high-quality product, instead of buying multiple cheaper items. But just as with everything tech, even Apple products do break from time to time. Accessories need replacement more often than MacBooks and iPhones. If your Apple headphones stopped working, you can ask Apple to repair or replace them.

Is It True That Apple Will Replace Broken Headphones?

Apple will replace your broken headphones, EarPods and AirPods as long as they’re under warranty and you used them in accordance with the user manuals. Go to a Genius Bar and ask a specialist to have a look at your headphones or earphones.

There are two types of warranties that you can use in case Apple products fail to work properly. The first is the standard Apple One-Year Limited Warranty. Keep in mind that the standard AppleCare warranty covers only faulty hardware and defects caused by poor workmanship. If you bought the products from a third-party seller, you can still use the One-Year warranty as long as the problem is due to hardware defects or workmanship.

The company can repair the product at no charge, replace the faulty headphones with a new product or refund your purchase.

Accidental Damage

On the other hand, if your headphones are externally damaged, and this is your fault, Apple won’t replace them if you have a standard AppleCare warranty. You need an AppleCare+ warranty for this type of unexpected events.

As Apple explains, this type of warranty covers your devices, including accessories such as headphones, for two years starting from the day you purchased the AppleCare+ warranty and protects you against two incidents of accidental damage every 12 months. Should you accidentally damage your headphones, you can use this warranty, pay the $29 service fee and Apple will take care of the rest.

The term “accidental damage” has a broad definition and can include almost any action or event that damage your headphones. This includes water damage, accidentally cutting the wire, running over the headphones and other unusual events.

By the way, the AppleCare+ warranty can be an important selling point. AppleCare is transferable and the buyer benefits from the remaining protection. In other words, the extended AppleCare+ warranty transfers to the new owner. The seller needs to provide the buyer with the receipt, and contract, and also contact Apple to let the company know the device has a new owner.

Should I Get an AppleCare+ Warranty for My Headphones?

The price tag for a pair of Beats headphones ranges from $300 to $400. If you want to buy a pair of AirPods, you’ll need to pay $159 or $249 depending on the model you want to use. An AppleCare+ warranty helps you save quite a lot of money in case your accessories get broken. But the most important thing it buys is peace of mind. No matter what happens to your headphones, Apple will quickly repair or replace them.

On the other hand, if you bought your accessories second-hand, they might not quality for the AppleCare warranty. If they break, you’ll need to pay for an out-of-warranty replacement. Unfortunately, sometimes Apple may refuse to give you an out-of-warranty replacement for second-hand or refurbished accessories you bought from third-party sellers. The safest option is to simply buy a new product directly from Apple.

The AppleCare+ warranty applies only to refurbished products bought from Apple’s official webpage.

Conclusion

If your Apple headphones are faulty due to defects in materials and workmanship, use the one-year warranty and have them repaired or replaced. But if you accidentally damaged the device or misused it, only the AppleCare+ warranty can save the day.

When was the last time you used your Apple warranty to repair or replace broken products? Let us know in the comments below.

Madalina Dinita

Madalina has been a Windows fan ever since she got her hands on her first Windows XP computer. She is interested in all things technology, especially emerging technologies — AI and DNA computing in particular.