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facebook notification in iOS 12 notification center

Facebook push notifications not working; fix

By 14 comments Last updated September 12, 2018

Several iPhone and iPad users have reported an issue in which Facebook push notifications are not working properly. Other users have also reported having no sound with Facebook notifications.

If you are having problems with the Facebook for iOS app, please refer to the following tips to resolve your issue.

Turn Facebook Notifications Off and On

  • Go to Settings >Notifications
  • Tap Facebook
  • Toggle off Allow Notifications Allow Facebook Notifications Off and On
  • Wait 20-30 seconds
  • Toggle Allow Notifications back on
    • Select your alert options including show on Lock Screen, Notification Center, and Banners iOS 12 Notification Alert Styles and Choices
    • Turn on Sounds and Badges, if desired

Update Your iPhone’s or iPad’s iOS

  • Make sure that your iPhone or iPad has the latest iOS software installed
  • Go to Settings > General > Software Update or use iTunes to update

Update The Facebook App

  • Make sure you have the most up-to-date version of the Facebook app
  • To check, open the App Store on your iPhone or iPad and tap Updates Update Tab in the iOS 12 App Store

Check Facebook’s App Settings

  • Go to your Facebook app
  • Open the menu button on the lower-right (three horizontal lines)facebook menu button on lower-right on iPhone
  • Choose Settings & Privacy > Notification Settings Notification Settings Location in Facebook App in Settings and Privacy
  • Under What Notification You Receive
    • Tap to adjust your notification selection for each category (i.e. Apps, Activity About You, Friend Requests) so it shows Push Set Facebook Push Notification ON
    • If you want to receive an email and/or text, toggle on Email and SMS
  • Scroll down to the section Where You Receive Notifications
    • Tap Push to check it’s listed as ON Facebook push notifications set ON
    • If not, tap and toggle Mute Push Notifications OFF

Re-enter Your Email Address

  1. Open the Facebook App
  2. Tap the Profile icon in the bottom menu Facebook app profile location
  3. Choose Edit Profile edit Facebook Profile button in the Facebook App
  4. Scroll down and select Edit Your About Info
  5. Locate Contact Info
  6. Update or re-enter your email address

Several readers tell us that after updating FB, their email address was removed when Facebook updated so adding that email back in helped

Reset your Device’s Settings

  • Go to Settings > General > Reset > Reset All  Settings
    • Note that performing this reset returns to defaults all your personal features and preferences like wallpapers, stored WiFi passcodes, accessibility settings and so forth. It does not erase any apps, data, photos, messages or documents iOS 10 Install and Activation Problems, how-To

Open Facebook in a Browser Using a Computer

  • Visit Facebook on a web browser
  • Tap the small down-facing arrow in the top-right
  • Choose Settings > Notifications
  • Tap Edit to make changes to any notifications
    • Look through your selection in the Mobile category
    • Check through all others in On Facebook, Email, and Text Message  Notifications Settings for Facebook on Web

Force Restart Your Device and Notifications

  1. Turn all Facebook notifications off (Settings > Notifications > Facebook)
  2. Then force restart your phone
    1. On an iPhone 6S or below plus all iPads & iPod Touches, press Home and Power at the same time until you see the Apple logo
    2. For iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo
    3. On an iPhone X Series or iPhone 8 or iPhone 8 Plus: Press and quickly release the Volume Up button. Then press and quickly release the Volume Down button. Finally, press and hold the Side button until you see the Apple logo Forced Restart Not Working on iPhone 8 or iPhone X?
  3. After your device restart, go back into Notifications and turn Facebook notifications back on

If you are still having problems

Report that something that isn’t working directly to Facebook’s Customer Care Team

From Your iPhone, iPad, or iPod Touch

  1. Open the Facebook App, if possible
  2. Tap the menu button in the lower-right corner (three lines)
  3. Scroll down to Help & Support and open it
  4. Select Report a Problem how to report a problem using the Facebook app on an iPhone or iPad
  5. Select Something Isn’t Working
  6. Choose the Feature that’s having an issue (for example, Notifications)
  7. Type in your exact problem and experience
    1. Add images if possible Send a report to Facebook using the Facebook app
  8. Press Send

From a Computer

  1. Log into your Facebook account on a computer
  2. Click the question mark in the top-right corner of your Facebook page
  3. Select Report a Problem Report a Problem for Facebook on a computer with a browser
  4. Follow the on-screen instructions

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Show 14 Comments

  2. Rebecca Thomson says

    I have reported this issue to fb several times. I have been hacked on notifications by a Josephine Williams. This person has changed my passwords. My email on google is not mine. There are other emails by Rebecca Thomson’s that are not mine.

    Reply

  3. LC says

    I get post notifications but when you click on it, it just takes me to that FB page and not the actual post. Annoying! Works fine on my android phone just not on my iPad.

    Reply

  4. Eugene says

    I don’t pretend to universality of the solution I’m proposing but it helped me to restore the ability to receive Facebook push notifications on Mac and unveil a one more Apple’s bug of handling data files updates on macOS. The system version is Mavericks (10.9.5).

    Do the following:
    1. Delete Facebook accounts from “Internet Accounts” preference pane
    2. Delete RegistrationData.plist in ~Library/Facebook/ folder. The tilde represents your home folder. Do not go to /Library – this is your computers Library folder, one that you should leave alone.
    3. Add the Facebook account again in “Internet Accounts”.

    Reply

      • Eugene says

        Update. That’s it, the end of push notifications to Mac desktops.

        The real slope started more than a year ago when Mac users couldn’t share status updates, images and videos to Facebook (error “Couldn’t connect to Facebook”) with the release of Mojave.

        After that, a period of gradual degradation followed: you were left with notifications only including Messenger messages, comments to posts you were following and posts to your wall by other users, calendar events and every kind of notifications available in Facebook Notification settings on their site.

        However, the first sign of them sunsetting the whole framework was that you lost ability to click on the Messenger msg notification banner, retaining the capability to do that with the other types of notifications.

        However, a month ago those stopped properly working too when banners arrived but click-to-action actions were disabled.

        A week ago I sigh out of FB account on my Mac and since then was unable to get back with the constant error “Unable to verify your name and password” – this is on both Mavericks and High Sierra. BTW, LinkedIn cut the cord too, as did Yahoo: in the case of Yahoo I was able to add their services on an individual basis by signing into Yahoo Mail, Yahoo Chat etc after creating per-app passwords on Yahoo site, and every time I click Yahoo account in “Internet Accounts” on the Mac I get a pop-up alert informing me that “Internet Accounts was unable to verify your login information, please enter your password” (to be dismissed).

        So yeah, the circle is now complete and we’re effectively returned to the 2011 year.

        I’m sad. macOS lost its social touch when you could leave your FB on-the-site activity lay dormant for months.

        I miss 2013.

        Reply

  5. Frank says

    Like the others posted, I’ve tried it all, I’ve called Apple, spent another 3 hours of my life on the phone, and they have no idea, what the problem is. ANY new information, on correcting this ? Thank you.

    Reply

    • Mell says

      I tried all of the above yday… after about 4/5 months it finally started working! Got up this morning and same old bollox yet again! I’ve reported a fault 4 times and never had a reply to date! Ffs Facebook sort it out!!!

      Reply

    • Wiccanbear23 says

      It’s been 3 months with no notifications for me as well. I’ve tried everything. Contacted Facebook and received a pitiful response “We at Facebook have been alerted of your issue”. That’s all. Messenger notifications work. I just can’t get my iPhone XS Max to receive push notifications from Facebook.

      Reply