Facebook push notifications not working; fix

Several iPhone and iPad users have reported an issue in which Facebook push notifications are not working properly. Other users have also reported having no sound with Facebook notifications.

If you are having problems with the Facebook for iOS app, please refer to the following tips to resolve your issue.

Contents

1 Turn Facebook Notifications Off and On
2 If you are still having problems
- 2.1 Related Posts:

Turn Facebook Notifications Off and On

Go to Settings >Notifications
Tap Facebook
Toggle off Allow Notifications
Wait 20-30 seconds
Toggle Allow Notifications back on
- Select your alert options including show on Lock Screen, Notification Center, and Banners
- Turn on Sounds and Badges, if desired

Update Your iPhone’s or iPad’s iOS

Make sure that your iPhone or iPad has the latest iOS software installed
Go to Settings > General > Software Update or use iTunes to update

Update The Facebook App

Make sure you have the most up-to-date version of the Facebook app
To check, open the App Store on your iPhone or iPad and tap Updates

Check Facebook’s App Settings

Go to your Facebook app
Open the menu button on the lower-right (three horizontal lines)
Choose Settings & Privacy > Notification Settings
Under What Notification You Receive
- Tap to adjust your notification selection for each category (i.e. Apps, Activity About You, Friend Requests) so it shows Push
- If you want to receive an email and/or text, toggle on Email and SMS
Scroll down to the section Where You Receive Notifications
- Tap Push to check it’s listed as ON
- If not, tap and toggle Mute Push Notifications OFF

Re-enter Your Email Address

Open the Facebook App
Tap the Profile icon in the bottom menu
Choose Edit Profile
Scroll down and select Edit Your About Info
Locate Contact Info
Update or re-enter your email address

Several readers tell us that after updating FB, their email address was removed when Facebook updated so adding that email back in helped

Reset your Device’s Settings

Go to Settings > General > Reset > Reset All Settings
- Note that performing this reset returns to defaults all your personal features and preferences like wallpapers, stored WiFi passcodes, accessibility settings and so forth. It does not erase any apps, data, photos, messages or documents

Open Facebook in a Browser Using a Computer

Visit Facebook on a web browser
Tap the small down-facing arrow in the top-right
Choose Settings > Notifications
Tap Edit to make changes to any notifications
- Look through your selection in the Mobile category
- Check through all others in On Facebook, Email, and Text Message

Force Restart Your Device and Notifications

Turn all Facebook notifications off (Settings > Notifications > Facebook)
Then force restart your phone
1. On an iPhone 6S or below plus all iPads & iPod Touches, press Home and Power at the same time until you see the Apple logo
2. For iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo
3. On an iPhone X Series or iPhone 8 or iPhone 8 Plus: Press and quickly release the Volume Up button. Then press and quickly release the Volume Down button. Finally, press and hold the Side button until you see the Apple logo
After your device restart, go back into Notifications and turn Facebook notifications back on

If you are still having problems

Report that something that isn’t working directly to Facebook’s Customer Care Team

From Your iPhone, iPad, or iPod Touch

Open the Facebook App, if possible
Tap the menu button in the lower-right corner (three lines)
Scroll down to Help & Support and open it
Select Report a Problem
Select Something Isn’t Working
Choose the Feature that’s having an issue (for example, Notifications)
Type in your exact problem and experience
1. Add images if possible
Press Send

From a Computer

Log into your Facebook account on a computer
Click the question mark in the top-right corner of your Facebook page
Select Report a Problem
Follow the on-screen instructions

SK( Managing Editor )

Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the editorial direction of AppleToolBox. He is based out of Los Angeles, CA.

Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.

In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.

Eugene says

December 11, 2019 at 5:43 PM

Update. That’s it, the end of push notifications to Mac desktops.

The real slope started more than a year ago when Mac users couldn’t share status updates, images and videos to Facebook (error “Couldn’t connect to Facebook”) with the release of Mojave.

After that, a period of gradual degradation followed: you were left with notifications only including Messenger messages, comments to posts you were following and posts to your wall by other users, calendar events and every kind of notifications available in Facebook Notification settings on their site.

However, the first sign of them sunsetting the whole framework was that you lost ability to click on the Messenger msg notification banner, retaining the capability to do that with the other types of notifications.

However, a month ago those stopped properly working too when banners arrived but click-to-action actions were disabled.

A week ago I sigh out of FB account on my Mac and since then was unable to get back with the constant error “Unable to verify your name and password” – this is on both Mavericks and High Sierra. BTW, LinkedIn cut the cord too, as did Yahoo: in the case of Yahoo I was able to add their services on an individual basis by signing into Yahoo Mail, Yahoo Chat etc after creating per-app passwords on Yahoo site, and every time I click Yahoo account in “Internet Accounts” on the Mac I get a pop-up alert informing me that “Internet Accounts was unable to verify your login information, please enter your password” (to be dismissed).

So yeah, the circle is now complete and we’re effectively returned to the 2011 year.

I’m sad. macOS lost its social touch when you could leave your FB on-the-site activity lay dormant for months.

I miss 2013.

Show 14 Comments

Raniashirat says
January 21, 2020 at 10:54 AM
Notifications not showing up
Rebecca Thomson says
August 28, 2019 at 10:03 AM
I have reported this issue to fb several times. I have been hacked on notifications by a Josephine Williams. This person has changed my passwords. My email on google is not mine. There are other emails by Rebecca Thomson’s that are not mine.
LC says
August 26, 2019 at 5:26 AM
I get post notifications but when you click on it, it just takes me to that FB page and not the actual post. Annoying! Works fine on my android phone just not on my iPad.
Eugene says
May 15, 2019 at 10:40 AM
I don’t pretend to universality of the solution I’m proposing but it helped me to restore the ability to receive Facebook push notifications on Mac and unveil a one more Apple’s bug of handling data files updates on macOS. The system version is Mavericks (10.9.5).
Do the following:
1. Delete Facebook accounts from “Internet Accounts” preference pane
2. Delete RegistrationData.plist in ~Library/Facebook/ folder. The tilde represents your home folder. Do not go to /Library – this is your computers Library folder, one that you should leave alone.
3. Add the Facebook account again in “Internet Accounts”.
- Elizabeth Jones says
  May 15, 2019 at 11:10 AM
  Thanks, Eugene for sharing what worked for your Mac running Mac OS X Mavericks!
  Appreciate it.
  Liz
  - Eugene says
    December 11, 2019 at 5:43 PM
    Update. That’s it, the end of push notifications to Mac desktops.
    The real slope started more than a year ago when Mac users couldn’t share status updates, images and videos to Facebook (error “Couldn’t connect to Facebook”) with the release of Mojave.
    After that, a period of gradual degradation followed: you were left with notifications only including Messenger messages, comments to posts you were following and posts to your wall by other users, calendar events and every kind of notifications available in Facebook Notification settings on their site.
    However, the first sign of them sunsetting the whole framework was that you lost ability to click on the Messenger msg notification banner, retaining the capability to do that with the other types of notifications.
    However, a month ago those stopped properly working too when banners arrived but click-to-action actions were disabled.
    A week ago I sigh out of FB account on my Mac and since then was unable to get back with the constant error “Unable to verify your name and password” – this is on both Mavericks and High Sierra. BTW, LinkedIn cut the cord too, as did Yahoo: in the case of Yahoo I was able to add their services on an individual basis by signing into Yahoo Mail, Yahoo Chat etc after creating per-app passwords on Yahoo site, and every time I click Yahoo account in “Internet Accounts” on the Mac I get a pop-up alert informing me that “Internet Accounts was unable to verify your login information, please enter your password” (to be dismissed).
    So yeah, the circle is now complete and we’re effectively returned to the 2011 year.
    I’m sad. macOS lost its social touch when you could leave your FB on-the-site activity lay dormant for months.
    I miss 2013.
Frank says
December 29, 2018 at 2:04 PM
Like the others posted, I’ve tried it all, I’ve called Apple, spent another 3 hours of my life on the phone, and they have no idea, what the problem is. ANY new information, on correcting this ? Thank you.
Bridget says
October 3, 2018 at 7:29 AM
Has anyone found a solution for this? I have tried everything listed above & still no luck.
- Mell says
  November 1, 2018 at 6:33 AM
  I tried all of the above yday… after about 4/5 months it finally started working! Got up this morning and same old bollox yet again! I’ve reported a fault 4 times and never had a reply to date! Ffs Facebook sort it out!!!
- Wiccanbear23 says
  November 13, 2018 at 10:03 PM
  It’s been 3 months with no notifications for me as well. I’ve tried everything. Contacted Facebook and received a pitiful response “We at Facebook have been alerted of your issue”. That’s all. Messenger notifications work. I just can’t get my iPhone XS Max to receive push notifications from Facebook.
Dean Reed says
September 11, 2018 at 8:31 AM
Notifications not working 10/9/2018 + 11/9/2018
Delia sermeno says
September 10, 2018 at 8:49 AM
Notifications not working
- Dean says
  September 11, 2018 at 8:34 AM
  Yes m8 it does not work
  - JS says
    November 30, 2018 at 12:49 PM
    Still not working. NEVER had any issues until I did the last Apple update before iOS 12.1. That is when it started for me.

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Facebook push notifications not working; fix