Some users of the new iPad Camera Connection Kit have reported receiving the error message “USB Device not supported,” after connecting a camera or SD Card adapters. Here are some troubleshooting steps to take when encountering this issue.
Ensure Proper Connection
If you’re using a case with your iPad, ensure that the case isn’t hindering the USB connection. Try removing the case from the iPad, then give it another go.
Format SD Card in Camera
You must use an SD card that was formatted by your camera. Insert the SD Card into your camera, then perform the steps required to format (Steps vary. See hardware manufacturer documentation for this). A format will wipe all data from the card, so be sure to back it up first.
Create DCIM Folder
This problem can sometimes be caused by the lack of a DCIM folder on the SD card. To remedy this issue, simply insert your SD card into an adapter and connect it to your computer, then create a folder named DCIM at the root level of the SD card. Place any photos you’d like to transfer into this folder, then reconnect the card to the iPad using the Camera Connection Kit.
I hope these steps have helped you solve the iPad Camera Connection Kit “USB Device not supported” error. Shoot me a comment below if you still have problems.
Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the original editorial direction of AppleToolBox. He is based out of Los Angeles, CA.
Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.
In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.