When you try to transfer your eSIM plan from your old iPhone to your new device, you may sometimes get an alert that says the transfer failed due to an unexpected problem. Unfortunately, you can’t scan the QR code associated with your eSIM more than once. Let’s see what else you can do to troubleshoot the problem.
Try resetting your network settings, and check if anything changes. Navigate to Settings, select General, tap Reset, and then select Reset Network Settings.
Needless to say, your new iPhone needs to be unlocked if the second SIM is from a different carrier. Additionally, your carrier must support Dual SIM with eSIM. Do check this detail if you recently switched to a new carrier. Make sure there are no billing-related issues affecting your account and ensure cellular plans are set up properly.
Additionally, update your iPhone to the latest iOS version and try again. If you’re not using the physical SIM, remove it from your device while setting up eSIM. Equally important, make sure you have a strong Internet connection.
Contact Support
If you still can’t use the eSIM option on your iOS device, contact your carrier’s support team. Let them know what solutions you tried so far. The support agents may need to tweak a few additional settings on their end to enable eSIM on your new device. For example, they may need to save your new iPhone’s IMEI number in their system. Some carriers require you to use a new eSIM QR code when switching to a new iPhone.
Conclusion
eSIMs are still fairly new to iPhones and QuickStart may sometimes fail to transfer the option to your new iOS device. Try resetting your network settings, check for any billing-related issues, and restart your device. If the issue persists, contact your carrier’s support team.
Did you manage to solve the problem? Which method saved the day? Comment down below.
Madalina has been a Windows fan ever since she got her hands on her first Windows XP computer. She is interested in all things technology, especially emerging technologies — AI and DNA computing in particular.
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