Server does not allow relaying email error, fix

Several users have reported that they are unable to send emails on iPhone and receiving this error message:  “A copy has been placed in your Outbox. The recipient [email address] was rejected by the server because it does not allow relaying.”

How to fix

  • If this is an AOL issue, try these: go Settings > Mail, Contacts, Calendars > select your account > SMTP from the Account Info Page > SMTP from the SMPT Page > make sure that the Server is ON, make sure that the Host Name is Further make sure your username and password are correct and added in the Outgoing Mail server; make sure that Authentication is set to Password and make sure that Server Port is 587
  • If this is not an AOL email: go Settings > Mail, Contacts, Calendars > Accounts >Account Info > SMPT> turn off primary server, turn on other (e.g. AT&T) SMTP server.
  • Go into Settings > Mail, Contacts, Calendars > Your Account > Outgoing mail Server SMTP > Primary Server then turn Server ON and fill in both User Name and Password under Outgoing Mail Server.


  1. lee says

    FIANLLY………SOMETHING THAT WORKED!!! Have a “OTHER” email “POP” account
    and ever since upgrading to the the OS7, I could GET email, but couldn’t SEND OR REPLY to any. FRUSTRATING to say the least. I’ve been fussing with different setting for DAYS and nothing. AGAIN, THANK YOU!!!

  2. Unbelievanle says

    Tried for two days with Apple and Verizon tech and couldn’t figure it out. This worked instantly! Thank you.

  3. Rosie says

    Every time I go overseas I cannot send emails from my iphone or macbook. I get the message the sever does not allow relaying. When I am home in Australia I don’t have any problems sending mail!
    email address and passwords are correct. Can you help me please?

  4. rose jergens says

    I have a yahoo account and my outgoing mail will not work, even with the above suggestions. I have had this account for years and only stopped working about 3 weeks ago. I’ve made no changes to my settings. Can you help me?

  5. Debbie Thune says

    I have uninstalled and reinstalled my work email on my iPhone dozens and dozens of times in the last 11 days. NOTHING helps with sending. I get the “copy placed in outbox, your server does not allow relaying” EVERY time, but my incoming email works perfectly. I have followed our IT department’s instructions to the letter with no success. I have followed your advice as well, with no success. I am 100% certain I have typed my user name & password correctly. I am using the correct SSL codes. Is there ANY OTHER fix? If it matters, I have a 2+ year old iPhone 4.

  6. says

    Yes! Actually works now! Thankyou!! I’d deleted and reprogrammed several times too, my settings were correct but could not send mail. My servers advice was useless as always lately! So glad I found this from apple! Follow instructions to the LETTER then close and restart your email prog. Then it worked for me :)

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