Having problems when trying to update or change email password on iPhone, iPad, or iPod?
If you recently updated and changed your email account’s password and then tried updating your iPhone’s Mail App or Account Settings, you likely discovered that there is no easy way to update these account passwords.
There is no password entry field on your iPhone’s or iPad’s email account’s information settings!
See the video on changing passwords, or read the text below
And it seems entirely counter-intuitive–it feels like it SHOULD be there.
But instead, there’s just fields for your Name, Email, and even a Description BUT NO PASSWORD. So what gives? How do you really update or change email password on iPhone or other iDevices?
In this post, we outline several steps you can take to get all your email accounts back to work!
Quick Tips
Try These Tips to Update or Change Email Password on iPhone Quickly
If you’re on cellular/mobile data rather than WiFi, make sure you enable Cellular or Mobile Data for the Settings app by going to Settings > Cellular and scroll down the list to locate the Settings App and toggle it on
Check if your email provider’s servers are down using a site like Down Detector or similar
Look at user reports and graphs for the last 24 hours and check out
Go to Settings > Passwords & Accounts > Choose your email account > Re-enter Password
Scroll to the bottom of your Mail App and look for a message indicating there’s an Account Error. Tap the blue Details text, choose Settings, and re-enter your password (or update it to your latest passwords for that account.)
Restart your iDevice and check if your account is active (no errors)
Try a forced restart if a regular restart didn’t work
On an iPhone 6S or below plus iPads with home button & iPod Touches, press Home and Power at the same time until you see the Apple logo
For iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo
On an iPhone X Series, new iPad model, or iPhone 8 or iPhone 8 Plus: Press and quickly release the Volume Up button. Then press and promptly release the Volume Down button. Finally, press and hold the Side button until you see the Apple logo
Delete the problematic account and add it back in via Settings > Passwords & Accounts ( or Accounts & Passwords for iOS 11 and Mail Settings for older iOS)
The first place to check, if you haven’t already, is your email account settings
Go to Settings > Passwords & Accounts and tap the email account that you changed the password for
Look for the option Re-enter Password
Type in your new password
You can’t change the password here to something new–only update it after changing it elsewhere (usually via the email account providers app or website)!
If your account still doesn’t work after re-entering (updating) the password, try signing completely out of the account, restarting, and then signing back into the account
Why Isn’t There an Option to Change My Email Password on My iPhone or iPad?
Well, Apple apparently has a reason!
Sometimes, we do not see a change or update password field in Settings > Passwords & Accounts (Accounts & Passwords or Mail > Accounts for older iOS) because Apple assumes that we manage our passwords through the account provider’s website or app (if applicable) rather than through our iOS’s device settings.
Sound confusing?
Well, it kinds is!
Apple doesn’t show us our accounts passwords because once set-up with our email account information, our iPhone and iDevices smoothly communicate with our email provider’s servers.
Information transmits back and forth, usually without disruption or the need to continually enter in our password to retrieve all our emails, calendar information, contacts, notes, or anything else you sync between your iDevice and your email account.
Try a Restart or Forced Restart!
Some of our readers found that by merely restarting their iPhones and iPads, their accounts worked normally and they didn’t need to go through any additional troubleshooting. So it’s worth a try!
To restart your iDevice, press and hold the power button until the shutdown slider appears.
Swipe it to turn off the device, wait 20-30 seconds, and then press the power button to turn the device back on. For iPhone X users, it’s a bit more complicated!
Restart your iPhone X Series or iPad with No Home Button
Press and hold the Side button AND either volume button until the slider appears
Drag the slider to turn your iPhone X off
Press and hold the Side button again until you see the Apple logo on-screen to power your iPhone X back up
For folks using iOS 11 or later, you have one additional option to restart. Turn off your iOS 11 + devices by going to Settings > General> Shut Down. It’s nice to have options!
If a regular restart didn’t do the trick, a forced restart just might. So again, why not try?
Apple recommends using a forced restart (also called forced reboot) only if your device is frozen, isn’t responding when you touch it, or is stuck on the Apple Logo, passcode entry, or Home Screen when you turn it on.
Outside of those situations, when things aren’t working, a forced restart is usually the first guidance we get from Apple Support. So here’s how we do it!
Perform a Forced Restart
On an iPhone 6S or below plus most iPads & iPod Touches, press Home and Power at the same time until you see the Apple logo
For iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo
On an iPhone X Series, newer model iPad, or iPhone 8 or iPhone 8 Plus: Press and quickly release the Volume Up button. Then press and quickly release the Volume Down button. Finally, press and hold the Side button until you see the Apple logo
So Then How Do You Change an Email Account Password?
First of all, if you merely want to update your password using your device, you quickly notice that you can’t!
Instead, you need to visit your account via a browser on your phone to change your password. It just won’t let you do it from the email account settings on your iPhone. There’s no workaround here–change your passwords using the website.
Let’s state that again: it is not possible to directly change your email account passwords directly via your Mail App, Passwords & Accounts, or Accounts & Passwords Settings.
You must use the appropriate email website–you can do this from your phone, tablet, or PC using Safari, Chrome, or any browser.
Problems Surface When You Change Your Email or Account Password
When you change your password via the email account’s website, your iPhone is unable to verify your account and cannot communicate with your email server.
So when you try and look at your Mai App’s Inbox, it cannot update with that old password.
Unfortunately, it’s often difficult to know that’s the case. That’s because the communication error is a tiny banner sitting at the bottom of your screen–and it does not announce itself!
Here’s What To Do After You Change Your Email Password
To find that error banner, open your Mail App Inbox and look past all the older emails to the very bottom, just above the Home Button or your Gesture Bar–here you should see a message that there’s an Account Error with the specific email address and a blue Details button. Tap that.
Now, you should get a big on-screen message asking you to enter the password for that particular email account in Settings.
If you see that on-screen message, press the Settings option and look for the field Re-enter Password. Tap it and enter your new password.
It takes a few moments to verify but once done, your email account reconnects, and everything should work normally, as it did with the previous password.
Don’t See Any Error Banner or On-Screen Message to Enter Password?
For some reason, quite a few folks report that they never get an error banner or see an on-screen prompt to enter the password. If that’s you, there are options!
Delete Your Account via Settings
Close the Mail App–this is critical!
For iPhones and iDevices with Home Buttons, double press Home and swipe up on the Mail App preview to close
For iPhones and iPads with No Home Buttons, press and hold your bottom Gesture Bar then swipe up to reveal all your app preview cards in your App Switcher. Swipe up on the Mail App Preview to close it
Open Settings > Passwords & Accounts (for iOS 11, Accounts & Passwords and older iOS Mail Settings) > and select the account that you changed the password on
Tap Delete Account
Tap Delete from My iPhone (or iPad/iPod)
Close the Settings App–this is another critical step
For iPhones and devices with Home Buttons, double press Home and swipe up on the Settings App preview to close
For iPhones and devices with No Home Buttons, press and hold your bottom Gesture Bar then swipe up to reveal all your app preview cards in your App Switcher. Then on the Settings App Preview, swipe up to close it
Open Settings > Passwords & Accounts (Accounts & Passwords or Mail Settings ) > Add Account
Fill in your details along with that new password to add that account
Open your Mail App and verify it’s working!
Getting the Message that the Account is Already Added?
If you see an on-screen message that the email account has already been added to your iPhone, even if you just deleted it, try these steps again.
And make sure you close the Mail and the Settings Apps in steps 1 and 5.
If that doesn’t help, add in a forced restart after step 4 (Deleting Account.)
Need Another Option?
If you know your Hostname information, there may be a field to enter your SMTP information directly. Some email accounts have these fields; others do not.
Frankly, this method has not worked for us, but a few readers report it worked for them, especially with company accounts.
Add Mail Account in Manually
1. Go to Settings > Passwords & Accounts (for older iOS Accounts & Passwords or Mail Settings)
2. Select Add Account
3. Select Other (not Exchange, Google, Yahoo, AOL) 4. Tap Add Mail Account
5. Enter your user ID and password
6. Enter the following details for the server manually–find these details via your email provider or with Apple’s Mail Settings Lookup Tool7. It should start verifying your account–it sometimes takes a little time so be patient
8. Once confirmed, choose what services you want to sync with your device–Mail and Notes or others
9. Open the Mail app and see if your mail is now available (you may need to wait for all your email to download to your device)
Check for SMTP Manual Entry
Go to Settings > Passwords & Accounts (for older iOS Accounts & Passwords or Mail Settings) > and select your account
Tap on your Account’s Email Address
Look for Outgoing Mail Server, SMTP, or something similar and tap that
Tap Add Server…
Manually add your Host Name, User Name, and Password
For more information on manual Mail Settings, take a look at Apple’s support document outlining all the Mail Account Settings you may need from your email provider.
This document includes information for both Incoming and Outgoing mail server settings (SMTP).
It’s a quick way to ensure you entered the correct information for your email provider.
Just enter your email address and let Apple do the work for you.
Wrapping it Up!
If you think that I used to be able to add my email account passwords, you’re not crazy but rather correct.
Yup, in earlier versions of iOS Mail App, you could indeed modify the password. But no longer. And no, it’s not a bug. It’s by design.
So, this is the deal–at least for now. It’s not possible to directly change the password on your iOS device using the Settings app or Mail app. Open your browser of choice, like Safari or Chrome (or whatever you like) and change your password directly there.
For most of her professional life, Amanda Elizabeth (Liz for short) trained all sorts of folks on how to use media as a tool to tell their own unique stories. She knows a thing or two about teaching others and creating how-to guides!
Her clients include Edutopia, Scribe Video Center, Third Path Institute, Bracket, The Philadelphia Museum of Art, and the Big Picture Alliance.
Elizabeth received her Master of Fine Arts degree in media making from Temple University, where she also taught undergrads as an adjunct faculty member in their department of Film and Media Arts.
I found that I had managed to somehow delete iphones default “Mail”. I was using Edison for mail and kept getting a prompt to enter a password. but I could not for the life of me find a place to enter it. I also could not see iphone’s default “Mail” app in my settings. Once i reloaded “Mail” the place for password updates reappeared like magic.
I changed my password but now my iPad tells me my id or PW is incorrect. Typing in the correct PW doesn’t work. Is there a time lag or what am I missing?
I have IOs 13.3 on my iPhone. Following a change of passwords on my computer email I was unable to do the same on my iPhone.
As outlined in one of the fixes above, I deleted the email account totally on my iPhone and then reinstalled it. Following false starts because of errors in the reinstalling process, I finally did do so correctly. It now works just fine with a new password. Problem solved. Thank you.
I’d been trying to change the password for an Outlook email account with no success.
This is another one of the reasons why I threaten to leave Apple to their peculiar lack of respect for customers but never get around to doing it when I come to change phones.
Possibly because Android phones have just as many illogical idiosyncracies and I don’t have the time to learn a new way of thinking.
Couldn’t access my google account after password reset…couldn’t access type in screen for password settings , kept saying no wifi despite LTE signal, no probs with other apps then realized hadn’t turned on cellular data FOR SETTINGS APP!
That was it, simple…couldn’t figure out before because I had data on for email, internet but not settings! Thanks anyway…may want to mention as it only happens if on cell network vs wifi
I encountered this problem at the end of December 2018 after a notification from my email account that my account was attempted to be accessed from a faraway state.
I tried several things on my own after changing my password via the browser.
I found your article after a frustrating couple of hours.
The only thing that worked was deleting my email account from the iphone. As you noted, all apps do need to be closed first. The forced reboot was also necessary. I am running an iphone 6 or earlier version, and my phone had all updates accomplished.
I will warn any users that if they have any NOTES attached to their email account, they should email those to another account or print them off prior to deleting the email account from the iphone settings location.
Thanks for the help. My email provider recently refused me access to the above account (unless I subscribed to their broadband service – impossible as I live abroad!), so I cannot access it from my browser. I still get email on this account on my iPhone (only) and am tracking this to update various subscriptions and alerts.
I have recently been told my account is sending out spam so appears to have been compromised and I would normally change my password. I cannot do this on a browser, not sure what I can do…. (email provider have been ‘somewhat unhelpful’ euphemistically…
Hi, I have step by step followed your instructions but whenever I go into accounts and passwords the options are all faded and i can’t open any of them, their blocked off for some reason.. and i have gone through settings to find a way to unlock this but i can’t find it. HELP
I could not get any of theses to work but I did find something for AOL. If you go into AOL and set the account to allow apps access without the proper security you can get your IPhone to link up. Then change your settings in your account back to the secured method.
Not being able to update a mail account password in iMail is a serious flaw that has krept in. Deleting the gmail account and adding it back in with the new password is so Microsoft. Apple should be ashamed.
After seeing the banner at the bottom and tapping the “details” button, it did not give me any options to continue. However, the small circle to the left, with the three tapered lines, was the key. Tapping that circle then showed me the screen to be able to re-enter my password and then everything was back to normal. It may or may not have to do with that I am using an SE model with ios version 11.4.1, but I do appreciate the walk though, it did help.
I’m having the “bad password” problem trying to connect to my in-home router even though all my other devices are working fine. I just noticed my iPhone ID was switched from “MyIDSample” to “iPhone” which is not helpful when doing a backup and you think you’re creating a backup labeled with your original ID. Further, there is no record available of backups on iTunes, they only appear for the phone in question when it is attached to iTunes.
FWIW – I did a network reset and wonder if part of the problem arises from the altered phone ID? I’ll soon find out.
It’s possible that iCloud is stuck. If you’re simply trying to update a password and it’s been updating for that long, try restarting your device and starting over.
If that doesn’t work, close all open apps and then force restart the device.
Every time I attempt to reset my password the email address it wants to send the Account Key to is: [email protected] and I have no idea what yajoo.com domain is. I’ve been trying for several months to find out why this is happening but didn’t receive a response back from Yahoo online support when I emailed them. Anyone have any ideas on this?
I just changed my password for my Yahoo email account on a browser on my laptop. I did not received any error messages on the bottom of my iPhone Yahoo email afterwards. Is it safe to assume that my iPhone smoothly communicated with my email provider’s servers and that no action is needed on my part? Thanks.
If you didn’t update the password yet on your iPhone or iPad, you should see a pop-up message on your device asking you for the updated password. However, sometimes iOS just loses the connection to your email account after updating its password. If that’s the case, the easiest solution is to remove (delete) the account (from Settings > Accounts & Passwords) and then add it back in again in that same Accounts & Settings menu using the option Add Account.
A simple phone restart also prompted the password pop up box. My email didn’t show that error at the bottom – it just wasn’t receiving emails. I didn’t want to remove the account and add it back again if I could help it. When all else fails I try a restart and that solved it.
Rhoda, There is no direct way to figure out your email password if you have forgotten it. Your best option is to open up a computer or iPad and go to yahoo mail/Google mail or which ever email service provider that you are using and there should be a link that says “Forgot Password”. Click on it and get the process started.
I had problems with two Yahoo accounts. I tried all the steps with one of them, including deleting my account from my phone. Now, I can’t add my account back to the phone. As soon as I put the password in, the phone goes back to the screen with all the different account types (AOL/Yahoo/Gmail/etc.). There’s no error message or anything like that, it just goes right back to the previous screen, without adding the account.
Hi RP,
Sorry you’re having trouble with your yahoo account on your iPhone. It looks like there are lots of reports of users currently experiencing issues with their Yahoo accounts on Apple devices–on their Twitter account for Yahoo Customer Care they posted this message on 2/17/2018:
We are aware that some Yahoo Mail users are currently seeing issues when accessing their emails through a Mail app. We apologize to those affected and are working quickly to fix it. You can try using the web or Yahoo Mail app to access your email in the meantime.
But let’s try some workarounds!
First, close your Mail App by pressing the Home button or swiping up the Home Gesture Bar, locating Mail App Preview, and swiping that up off the top of your screen to close. Then, toggle Cellular Data ON (Settings > Cellular > Cellular Data)–if it’s already ON, toggle it off, wait 30 seconds, and toggle back on. And finally, reset your network settings by going to Settings > General > Reset > Reset Network Settings. This removes all stored WiFi network passcodes, so have those available to enter in again.
Once your device restarts, connect to a WiFi network and launch the mail app again. See if it’s connecting and working normally.
If not, delete the Yahoo Mail account again and add it in manually, using the following configuration:
1. Go to Accounts & Passwords
2. Select Add Account
3. Select Other (not Yahoo)
4. Tap Add Mail Account
5. Enter your user ID and password
6. Enter the following details for the server manually:
Incoming Mail (IMAP) Server: imap.mail.yahoo.com and enter again your user name and password
Outgoing Mail Server: smtp.mail.yahoo.com
7. It should start verfiying your account–it sometimes takes a little time so be patient
8. Once verified, choose what services you want to sync with your device–Mail and Notes or others
9. Open the Mail app and see if your yahoo mail is available (you may need to wait for all your email to download to your device)
Let us know if this works for you or if you continue to experience issues.
It just seems easier to delete and readd my work email. And soon I solve this apple problem altogether by changing to android. This is just one more piece of Apple stupidity that I’m tired of.
Before finding your article I discovered another way. Instead of going to the email website to change the password you can go to Settings>Accounts and Settings>App and Website Passwords. Scroll down to the website you need (for me it was yahoo) and click on it. Then you’ll have a screen with your username and password. Hit the edit button and change the password and then hit done. Viola, all done.
Yes, you are correct it’s Accounts & Passwords (not Settings.) Thank you for correcting me. Please continue following the steps using Accounts & Passwords
An extremely helpful article! I was going nuts with the exchange password issue. Deleting my account and re adding it worked! I can’t thank you enough!
Hi. I just wanted to know if you’ve ever had anyone contact you with the issue I have.
I updated my Exchange email password on the My Accounts page at Microsoft. I fully expected to get the error screen when trying to retrieve the email on my iPhone with the prompt to update the password. I didnt!! And…my iPhone is still receiving emails despite me being unable to update the password.
How is this possible?! I changed my password because I think someone else has access to it but if they do and they have the account on an iPhone it would appear that they’ll still get access to my email just like I can?!
Rob, We havent seen this issue reported by any of the other readers. This is very interesting and alarming at the same time. Just a quick thought. What happens when you delete the email account from your iPhone and reset it with the new password. We dont have access to an exchange server otherwise we could have tested a few options. Will keep the post updated if we can track additional information. Thank you for stopping by.
4. Tap Add Mail Account
7. It should start verifying your account–it sometimes takes a little time so be patient
I found that I had managed to somehow delete iphones default “Mail”. I was using Edison for mail and kept getting a prompt to enter a password. but I could not for the life of me find a place to enter it. I also could not see iphone’s default “Mail” app in my settings. Once i reloaded “Mail” the place for password updates reappeared like magic.
FYI
I can’t update my PW on my Windows 10 laptop as well as my iPad.
I changed my password but now my iPad tells me my id or PW is incorrect. Typing in the correct PW doesn’t work. Is there a time lag or what am I missing?
What’s the website you have to got to reset the password?
Hi Dan,
You visit the website of your email providers–for example, if your email is Gmail, go to your Google Account Page and then update your password there.
I have IOs 13.3 on my iPhone. Following a change of passwords on my computer email I was unable to do the same on my iPhone.
As outlined in one of the fixes above, I deleted the email account totally on my iPhone and then reinstalled it. Following false starts because of errors in the reinstalling process, I finally did do so correctly. It now works just fine with a new password. Problem solved. Thank you.
Thanks for your help.
I’d been trying to change the password for an Outlook email account with no success.
This is another one of the reasons why I threaten to leave Apple to their peculiar lack of respect for customers but never get around to doing it when I come to change phones.
Possibly because Android phones have just as many illogical idiosyncracies and I don’t have the time to learn a new way of thinking.
iPhones aren’t used to set passwords for accounts, they use the passwords to access the account for which the password is set elsewhere.
This requires the iPhone to have the correct password that has already been set.
If the only way to enter the new password in an App, say Exchange account, is to delete and read it then Apples Engineers are idiots.
We have a winner… or are we the idiots?
Couldn’t access my google account after password reset…couldn’t access type in screen for password settings , kept saying no wifi despite LTE signal, no probs with other apps then realized hadn’t turned on cellular data FOR SETTINGS APP!
That was it, simple…couldn’t figure out before because I had data on for email, internet but not settings! Thanks anyway…may want to mention as it only happens if on cell network vs wifi
Thank you for this information.
I encountered this problem at the end of December 2018 after a notification from my email account that my account was attempted to be accessed from a faraway state.
I tried several things on my own after changing my password via the browser.
I found your article after a frustrating couple of hours.
The only thing that worked was deleting my email account from the iphone. As you noted, all apps do need to be closed first. The forced reboot was also necessary. I am running an iphone 6 or earlier version, and my phone had all updates accomplished.
I will warn any users that if they have any NOTES attached to their email account, they should email those to another account or print them off prior to deleting the email account from the iphone settings location.
Thanks for the help. My email provider recently refused me access to the above account (unless I subscribed to their broadband service – impossible as I live abroad!), so I cannot access it from my browser. I still get email on this account on my iPhone (only) and am tracking this to update various subscriptions and alerts.
I have recently been told my account is sending out spam so appears to have been compromised and I would normally change my password. I cannot do this on a browser, not sure what I can do…. (email provider have been ‘somewhat unhelpful’ euphemistically…
Please can you advise?
Thank you very much. Deleted and re-added my yahoo accounts.
Hi, I have step by step followed your instructions but whenever I go into accounts and passwords the options are all faded and i can’t open any of them, their blocked off for some reason.. and i have gone through settings to find a way to unlock this but i can’t find it. HELP
Hi Jasmine,
Try restarting your device first and see if your device recognizes the need to update passwords.
If not, delete the account and add it back in. You shouldn’t lose any data since email is stored on the provider’s servers.
Sam
I could not get any of theses to work but I did find something for AOL. If you go into AOL and set the account to allow apps access without the proper security you can get your IPhone to link up. Then change your settings in your account back to the secured method.
Not being able to update a mail account password in iMail is a serious flaw that has krept in. Deleting the gmail account and adding it back in with the new password is so Microsoft. Apple should be ashamed.
I want to recert my password of e-mail
After seeing the banner at the bottom and tapping the “details” button, it did not give me any options to continue. However, the small circle to the left, with the three tapered lines, was the key. Tapping that circle then showed me the screen to be able to re-enter my password and then everything was back to normal. It may or may not have to do with that I am using an SE model with ios version 11.4.1, but I do appreciate the walk though, it did help.
I’m having the “bad password” problem trying to connect to my in-home router even though all my other devices are working fine. I just noticed my iPhone ID was switched from “MyIDSample” to “iPhone” which is not helpful when doing a backup and you think you’re creating a backup labeled with your original ID. Further, there is no record available of backups on iTunes, they only appear for the phone in question when it is attached to iTunes.
FWIW – I did a network reset and wonder if part of the problem arises from the altered phone ID? I’ll soon find out.
IPAD has been updating icloud for 30 minutes,stuck?
Mary,
It’s possible that iCloud is stuck. If you’re simply trying to update a password and it’s been updating for that long, try restarting your device and starting over.
If that doesn’t work, close all open apps and then force restart the device.
Sam
Had that problem on one account.
Went to settings > accounts, selected the account, turned mail off, then on again. Access restored!
Every time I attempt to reset my password the email address it wants to send the Account Key to is: [email protected] and I have no idea what yajoo.com domain is. I’ve been trying for several months to find out why this is happening but didn’t receive a response back from Yahoo online support when I emailed them. Anyone have any ideas on this?
Thank you,
Will Dockery
Can’t download in apps on app store
Hi Chandu,
Sorry you’re not able to download apps. Try logging OUT of both iTunes and the App Store. Then restart your device and log into both again.
See if that makes a difference, if not let us know
SK
I just changed my password for my Yahoo email account on a browser on my laptop. I did not received any error messages on the bottom of my iPhone Yahoo email afterwards. Is it safe to assume that my iPhone smoothly communicated with my email provider’s servers and that no action is needed on my part? Thanks.
Hi Lucy,
If you didn’t update the password yet on your iPhone or iPad, you should see a pop-up message on your device asking you for the updated password. However, sometimes iOS just loses the connection to your email account after updating its password. If that’s the case, the easiest solution is to remove (delete) the account (from Settings > Accounts & Passwords) and then add it back in again in that same Accounts & Settings menu using the option Add Account.
SK
A simple phone restart also prompted the password pop up box. My email didn’t show that error at the bottom – it just wasn’t receiving emails. I didn’t want to remove the account and add it back again if I could help it. When all else fails I try a restart and that solved it.
I just want to find out what my password is. I. Don’t want to change it.
Rhoda, There is no direct way to figure out your email password if you have forgotten it. Your best option is to open up a computer or iPad and go to yahoo mail/Google mail or which ever email service provider that you are using and there should be a link that says “Forgot Password”. Click on it and get the process started.
I had problems with two Yahoo accounts. I tried all the steps with one of them, including deleting my account from my phone. Now, I can’t add my account back to the phone. As soon as I put the password in, the phone goes back to the screen with all the different account types (AOL/Yahoo/Gmail/etc.). There’s no error message or anything like that, it just goes right back to the previous screen, without adding the account.
Hi RP,
Sorry you’re having trouble with your yahoo account on your iPhone. It looks like there are lots of reports of users currently experiencing issues with their Yahoo accounts on Apple devices–on their Twitter account for Yahoo Customer Care they posted this message on 2/17/2018:
But let’s try some workarounds!
First, close your Mail App by pressing the Home button or swiping up the Home Gesture Bar, locating Mail App Preview, and swiping that up off the top of your screen to close. Then, toggle Cellular Data ON (Settings > Cellular > Cellular Data)–if it’s already ON, toggle it off, wait 30 seconds, and toggle back on. And finally, reset your network settings by going to Settings > General > Reset > Reset Network Settings. This removes all stored WiFi network passcodes, so have those available to enter in again.
Once your device restarts, connect to a WiFi network and launch the mail app again. See if it’s connecting and working normally.
If not, delete the Yahoo Mail account again and add it in manually, using the following configuration:
1. Go to Accounts & Passwords
2. Select Add Account
3. Select Other (not Yahoo)
4. Tap Add Mail Account
5. Enter your user ID and password
6. Enter the following details for the server manually:
Incoming Mail (IMAP) Server: imap.mail.yahoo.com and enter again your user name and password
Outgoing Mail Server: smtp.mail.yahoo.com
7. It should start verfiying your account–it sometimes takes a little time so be patient
8. Once verified, choose what services you want to sync with your device–Mail and Notes or others
9. Open the Mail app and see if your yahoo mail is available (you may need to wait for all your email to download to your device)
Let us know if this works for you or if you continue to experience issues.
SK
It just seems easier to delete and readd my work email. And soon I solve this apple problem altogether by changing to android. This is just one more piece of Apple stupidity that I’m tired of.
Before finding your article I discovered another way. Instead of going to the email website to change the password you can go to Settings>Accounts and Settings>App and Website Passwords. Scroll down to the website you need (for me it was yahoo) and click on it. Then you’ll have a screen with your username and password. Hit the edit button and change the password and then hit done. Viola, all done.
Hi James,
Thanks for sharing this tip! We’ll add it into the article.
Cheers,
Liz
I don’t see “Accounts and Settings”. Only “Accounts and Passwords.”
Hi Lucy,
Yes, you are correct it’s Accounts & Passwords (not Settings.) Thank you for correcting me. Please continue following the steps using Accounts & Passwords
SK
In iOS 11, Its working fine.
An extremely helpful article! I was going nuts with the exchange password issue. Deleting my account and re adding it worked! I can’t thank you enough!
Hi. I just wanted to know if you’ve ever had anyone contact you with the issue I have.
I updated my Exchange email password on the My Accounts page at Microsoft. I fully expected to get the error screen when trying to retrieve the email on my iPhone with the prompt to update the password. I didnt!! And…my iPhone is still receiving emails despite me being unable to update the password.
How is this possible?! I changed my password because I think someone else has access to it but if they do and they have the account on an iPhone it would appear that they’ll still get access to my email just like I can?!
Rob, We havent seen this issue reported by any of the other readers. This is very interesting and alarming at the same time. Just a quick thought. What happens when you delete the email account from your iPhone and reset it with the new password. We dont have access to an exchange server otherwise we could have tested a few options. Will keep the post updated if we can track additional information. Thank you for stopping by.
Thanks, I looked all over for this info on updating my Yahoo password in IOS 11.