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You are here: Home / iPhone / Server does not allow relaying email error, fix

Server does not allow relaying email error, fix

By SK 195 comments Last updated April 4, 2019

Many of our readers report that they’re unable to send emails on their iPhones. And they receive this error message,  “a copy has been placed in your Outbox. The recipient [email address] was rejected by the server because it does not allow relaying.”  

And this relaying email error appears to happen regardless of the recipient.

We don’t know precisely why this starts to become a problem.  In most cases, your account details (username and password) has not changed and remains set up the same as ever.

Quick Tips 

  • Go to Settings> Passwords & Accounts> Your Email Account> Account> Outgoing Mail Server. Tap the server name next to SMTP and check that the primary server lists your correct username and password. Make sure you type the password even if it says that the password is optional
  • Check the recommended settings for your email account using Apple’s Mail Settings Lookup Tool. Verify that these settings match those on your iDevice. If not, update your iDevice manually

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Why is your email is rejected by the server

Usually, you see this message when there is a conflict or inadequate information for the email account.

The problem is almost always due to issues with your outgoing mail server settings.

Your iOS device cannot send any email without you entering (or confirming) your correct email username and/or password for your outgoing mail.

How-To Fix Server Does Not Allow Relaying Email Error

If this is an AOL issueBlock Unwanted Messages and Emails; How-To

    1. Go Settings > Accounts & Passwords (for older iOS: Mail)> and select your AOL.com account > Account > SMTP from the Account Info Page > SMTP from the SMPT Page
    2. Make sure that the Server is ON
    3. And make sure that the Host Name is smtp.aol.com.
    4. Further, make sure your username and password are correct and added to the Outgoing Mail server
    5. Make sure that Authentication is set to Password and make sure that Server Port is 587
    6. If nothing works, delete your AOL account from your iPhone, then add it back
    7. Remove your AOL account having the error message, turn off WiFi, re-add the account and test with and without WiFi

If this is not an AOL email

    1. First try to remove the account having the error message, turn off WiFi, re-add the account and test with and without WiFi
    2. Go Settings > Passwords & Accounts (Mail for older iOS)> Your Email Account > Account> SMPT> turn off the primary server, turn on other (e.g. AT&T) SMTP server
    3. Or Try Settings > Passwords & Accounts > Your Email Account > Account > Outgoing mail Server SMTP > Primary Server 
    4. Turn the Server ON
    5. Fill in both User Name and Password under Outgoing Mail Server

For most iFolks, simply turning off the primary server is the most common fix that works!

Need Another Option?

Delete the account and add it back in again. Many readers report this works when the other methods fail.

Go to Settings > Passwords & Accounts > Your Email Account > Delete Account. Mail accounts cannot be deleted (iOS), fix

Once you confirm the deletion, restart the device and then return to Settings > Passwords & Accounts> Add Account. add email Mail account to iPhone or iPad

Adding Account Manually Using Other Option?

If you decide to enter your email account manually, check that you entered your username and password for both the outgoing mail server settings and the incoming server settings. Mail Not Opening on iPhone or iPad, How-To Fix

You need to enter your username and password twice when manually configuring your email account–once for the incoming and again for the outgoing. Mail Not Opening on iPhone or iPad, How-To Fix

Considerations

You must enter your user id and password for the outgoing mail server as well as for the incoming mail server.

That means you set up most email accounts by entering your user id and password twice, once for incoming, and again for the outgoing (SMTP) server.

Microsoft Exchange and iCloud are exceptions, but most other ISPs and email providers require this.

If you are still experiencing problems, check with your email service provider or with Apple Support.

sudz - apple
SK

Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the original editorial direction of AppleToolBox. He is based out of Los Angeles, CA.

Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.

In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.

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Reader Interactions

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Show 195 Comments

  1. James Tailor says

    January 3, 2020 at 5:05 AM

    Thank you for providing problem-solving information!

    Reply
  2. Sarah Louise Boyle says

    July 2, 2019 at 2:07 AM

    Fixed! Thank you!! 🙂

    Reply
  3. Cathy says

    May 19, 2019 at 12:00 AM

    Hi, I keep getting the message it can’t send my email the recipient was rejected by the server because it does not allow relaying. I have tried the above steps and it still isn’t working. I even went into passwords and settings and into my email account and it will not let me click on anything in the outgoing mail section

    Reply
  4. James says

    April 4, 2019 at 7:59 PM

    The problem is simpler than most people think. The relay gets out of sync if you change your password on your phone before changing on your desktop or laptop. Change your yahoo/ATT/AOL password on a desktop or laptop first. Then on your phone delete and re-add your email account with new password. done. It may get hung up and say password incorrect when you send an email from your phone. If this happens, follow the prompt provided. It will show a settings box. Re-enter the new password (again) and it is solved. This addresses the relaying issue. The phone is always secondary. The phone’s email syncs with your original email which was not created on your phone.

    Reply
  5. Mark Roberge says

    April 3, 2019 at 1:54 PM

    I tried to delete my Yahoo account and re-add to my iPhone 7, but still get the same email about “Unable to send email as it was rejected by the server because it does not allow relaying”?

    Any other suggestions to remedy this? Thank You

    Reply
  6. Beverley Petersen says

    March 21, 2019 at 2:30 AM

    Sick of not being able to forward emails!!! FIX IT!!Guess if I didn’t pay my acc would soon hear about it !! Sloppy !!!

    Reply
  7. Fred says

    March 17, 2019 at 2:47 PM

    Worked great for me…. Entering password on outgoing server instead of the default optional was the trick for fixing my problem….. Thank you so very much

    Reply
    • joan says

      April 4, 2019 at 1:02 PM

      Thanks so much, Fred! Been trying for months to fix this, but didn’t think to look at the “outgoing server”.

      Reply
  8. Sascha says

    September 5, 2018 at 1:59 PM

    Good Informations so dare.
    But does anyone have ever seen an issue that replay or forward of an email is not possible while using cellular in an Echange environment?
    Wlan works well. Other carriers are working and new email works also fine. Any thoughts?
    Thanks

    Reply
  9. Lin says

    August 13, 2018 at 12:59 PM

    This worked great. Thank you so much.

    Reply
  10. Bambabéla says

    June 21, 2018 at 9:06 AM

    Check the firewall settings in your router. Sometimes there is a global email spam protection filter which blocks your device to use the icloud smtp server.

    Reply
  11. David Jacobson says

    April 23, 2018 at 1:39 PM

    When I go to the page to make sure”server” is turned on, I’m not able to input the User Name or Password, blocked in gray, no access

    Help please!

    Reply
    • SK says

      April 24, 2018 at 10:41 AM

      Hi David,

      Depending on your iOS version, check and see if there is a button called Server and set this to ON. Also, make sure your device doesn’t have any restrictions enabled (Settings > General >Restrictions.) Another thing to try is toggling off iCloud Mail sync–go to Settings > Apple ID Profile > iCloud > and toggle off Mail. If this is a work or business email account (rather than a major email player like Yahoo, AOL, Gmail, etc.) contact your company’s network admin or IT Department–there seems to be an issue with serial numbers on the ssl certificate authorities not being listed on Apple’s Lists of available trusted root certificates in iOS.

      If none of these are applicable or work, try deleting the email account and adding it back in. This often solves these types of problems!

      If still no joy, take the time to provide feedback to Apple about this issue.

      SK

      Reply
  12. Gail Perkins says

    March 5, 2018 at 7:02 PM

    I can’t create an iPad account, because when asked for my emai address, it states “e mail is TAKEN”. This the ONLY email I use, therefore I am at a loss……all I want to do is Send and receive IMessages!!

    Reply
  13. Lori Clark says

    March 4, 2018 at 10:02 AM

    Wow this is 2018 and there’s this problem still going on with apple? I don’t get it.

    Reply
  14. Joseph says

    January 9, 2018 at 5:32 AM

    I have tried all the work-arounds for this that I can find on this website and on the internet. My brand new iPhone 8 is worthless to me. Apple first screwed me over because they did not reveal that the iPhone 6 glitch was something they knew about, and now I have a new iPhone 8 that doesn’t do e-mail and I cannot get help for it.

    Reply
  15. ALS says

    November 25, 2017 at 9:10 PM

    There should not have to be a “fix” or “work-around”—this in itself proves there is a problem! Just let people who have a “normal” account (yahoo, google, etc) send emails to whomever they wish. Some of us are conducting business here and don’t have time or patience for this! Not acceptable

    Reply
  16. ALS says

    November 25, 2017 at 9:04 PM

    This is so messed up!!! I just want to be able to click on a business’s email link and send an email—-I gotta email without getting this ridiculous message and having to retune my long email AGAIN thru my RELIABLE email system. I have just wasted over an hour reporting this!!

    Reply
  17. William balmer says

    December 7, 2016 at 11:45 AM

    Hi I bought a ipad air for my father and he uses it for his work he uses outlook but has his name with kier.co.uk as default he has no patience and has been stressed sins he got it I have tried to do it buy it’s greyed out and he tries to send picture attached to email and it isn’t working can u please help me it would be much appreciated thanks in advance William Balmer

    Reply
  18. David says

    June 25, 2015 at 7:52 PM

    I had the same error with my GVTC.com email server, “Server does not allow relaying email”. The problem occurs when you have more than one email account. The main account sends and receives mail OK, but any secondary accounts could only receive email. When I tried to send a message from the secondary account, it would get stuck in my outbox and give the the error message about not relaying email.
    Here’s the fix for iPhone or iPod: In Settings, go to Mail, Contacts, Calendars and tap on your primary email account. Then tap on the Email name. You should see the name of your email account with “Add Another Email…” below that. Tap on Add Another Email and add the names of any secondary email accounts. Then tap Back. Once you add the names of the secondary email accounts to your main account, you should be able to send and receive email messages.

    Reply
  19. Cindy says

    April 21, 2015 at 5:38 PM

    I had to change my password for my AOL account. Was not able to send e mail after that from my iPhone 6. Received mail just fine. My outgoing server page was grayed out. I happened on your solution in my search for a cure so I could send e mail again. WOW! Thanks so much. A quick 5 minute fix with your solution!

    Reply
  20. Romy says

    April 4, 2015 at 11:08 AM

    Thanks.
    more options for fix:
    shudhtech.blogspot.in/2015/04/iphone-5-can-not-send-emails-email.html

    Reply
  21. Linda says

    March 22, 2015 at 6:43 PM

    Thank you Simon! Your explanation was so clearly written. That helps a lot. I’m just wondering why this relay problem started in the first place? I’ve had my ipad for two years, and it just started NOT sending mail. With both my email accounts. I just fixed both of them with your instructions. THANK YOU!! You have a lot of good karma coming your way, young man.

    Reply
  22. Joe says

    January 5, 2015 at 9:16 AM

    THANK YOU!! No one else could fix this but this WORKED!!! iphone6, cannot sent mail on a q.com account. went to smtp.q.com outgoing mail server and clicked there, on the primary server space i clicked there. This took me to a page and all i had to do was enter my password in the field, even though i had done it on the prior set up page. WHEW!!!!

    Reply
  23. Patrick says

    January 1, 2015 at 7:27 AM

    Worked – thanks!

    Reply
  24. TA says

    December 29, 2014 at 5:57 AM

    Thanks! Worked awesome!

    Reply
  25. Paul O'Brien says

    December 19, 2014 at 1:27 AM

    Excellent. Worked for me on my iPhone 5 and my iPad.

    Reply
  26. David says

    December 17, 2014 at 7:45 PM

    Worked. You are a genius!

    Reply
  27. Tom says

    December 16, 2014 at 12:02 PM

    Brilliant! Thank you very much!

    Reply
  28. Jerry caughman says

    December 4, 2014 at 5:37 PM

    It worked on my iphone 6 plus

    Reply
  29. JE Beni Bologna says

    December 2, 2014 at 2:54 AM

    Precise and effective instructions!
    It worked for an IPad “not AOL”, changing “Primary Server” for “the same address and server” (as secondary) and introducing the password in the outgoing mail.
    I hope it stays with no more “relay denials” …

    Reply
  30. JE Beni Bologna says

    December 2, 2014 at 2:51 AM

    Thanks a lot! Precise and effective instructions!
    It worked for an IPad “not AOL”, changing “Primary Server” for “the same address and server” (as secondary) and introducing the password in the outgoing mail.
    I hope it stays with no more “relay denials” …
    my bst rgrds

    Reply
  31. Peter says

    November 21, 2014 at 5:07 PM

    Awesome fixed ipad 4 using Bordernet server

    Reply
  32. Mary says

    November 19, 2014 at 7:02 AM

    I have a Iphone 5c and it worked! Thanks

    Reply
  33. Kjon says

    November 18, 2014 at 6:26 AM

    Thx a bunch.
    Worked as advertised on my iPad mini.

    Reply
  34. Joe says

    November 15, 2014 at 5:28 PM

    Worked! Thanks.

    Reply
  35. Jan says

    November 13, 2014 at 8:27 AM

    Doesn’t work for me either. I’m using an iPad

    Reply
  36. JTM says

    November 11, 2014 at 3:59 AM

    I have Iphone 5, above fix does not work for me. ” not allow relay”

    Please help.

    Reply
  37. Ray says

    October 31, 2014 at 5:47 AM

    Thank you. The fix worked.

    Reply
  38. Rosie says

    October 29, 2014 at 6:47 PM

    thanks, the instructions worked.

    Reply
  39. Morten says

    October 27, 2014 at 12:23 AM

    The above fix did NOT work on my iPhone, so I tried something else. I deleted the email account and created it from scratch. This time, however, as an IMAP email instead of a POP email. After that it works perfectly. Those of you who were not able to solve the issue using the above fix should try this also.

    Reply
  40. Mitch says

    October 21, 2014 at 7:22 PM

    I am not tech savvy at all, but followed those instructions and it worked. Thanks alot mate, it was doing my head in.

    Reply
  41. GJ says

    October 2, 2014 at 10:21 AM

    had same problem recently after years of accessing 2 gmails without a problem
    lost only 1 email access (go figure)
    after much research this worked for me:

    go to https://accounts.google.com/b/0/DisplayUnlockCaptcha and hit Continue

    go to Mail etc tab under on iPad Settings
    click on email Account affected
    click on email address
    in Outgoing Mai Server fields click on Advanced
    if IMAP Path Prefix is blank type in: imap.gmail.com

    thats it
    you may have to restart the iPad but this works

    Reply
  42. Tiffany says

    September 28, 2014 at 3:20 PM

    Yeahhhh, after struggling for ages, your fix worked!!! Sooooo happy!!! ThankYOU xxx

    Reply
  43. Edra says

    September 22, 2014 at 8:36 PM

    My iPad will not send messages,but my aol will send from my ipad? Weird not sure how to fix

    Reply
  44. Fio says

    September 22, 2014 at 11:38 AM

    This flopped miserably. I still can’t send e-mail.

    Reply
  45. Amy7974 says

    August 6, 2014 at 6:21 PM

    I had this same problem on my ipad4. It went from sending without difficulty to this message for no apparent reason. I was able to fix it by powering down and restarting the ipad. I actually tried to do the above suggestion first, but the field for username and password were in grey scale and already completed. Also, it wouldn’t let me turn off the primary server— when I manually switched it to off, it had DONE only in grey scale, and when I hit the left sided option (not sure what it was) it reverted to ON.

    Reply
  46. P. Dale says

    August 6, 2014 at 11:35 AM

    Excuse me but HOW exactly do I turn off my Primary Server? I am using iOS 7…I CAN’T!!!! I brag about Apple all the time, but what a ****ing SNAFU this is for something so simple (having developed mail servers in the old days).

    I have tried a dozen ways to get this working and NO luck.

    Reply
  47. monica says

    August 6, 2014 at 11:17 AM

    I get to this part successfullly:
    SMPT> turn off primary server, turn on other (e.g. AT&T) SMTP server

    but I’m stuck here; when I toggle primary server to OFF position, the options below are grayed out and DONE is not an option above, only CANCEL, which of course does not save my change.

    Anyone else have this issue? Any solves?

    Reply
  48. jen says

    August 6, 2014 at 11:06 AM

    It wont allow me to turn off my primary server…any fixes for that?

    Reply
  49. Jmz says

    August 6, 2014 at 10:30 AM

    My boxes are grated out so I can’t re enter name and password – help??

    Reply
    • Jmz says

      August 6, 2014 at 10:31 AM

      I meant greyed out- cant adjust or change them

      Reply
  50. Hallie says

    August 6, 2014 at 9:08 AM

    *grayed* out! not grated out. . .

    Reply
  51. Hallie says

    August 6, 2014 at 9:07 AM

    Neither my iPhone nor my iPad will allow me to turn off my primary (gmail) server. When I try to do so, the “Done” button is grated out, and the only active link is the “Cancel” button. Also, I can’t write in any field of the primary server, even when it is turned on. Any ideas for me? Thanks!

    Reply
  52. Lisa says

    August 6, 2014 at 8:03 AM

    Do you have any other ideas? this is not working for me with gmail as many of the features are disabled under primary server for gmail. I tried making a new connection for gmail but it did not work either.

    Reply
  53. Laurie says

    July 23, 2014 at 12:40 AM

    This worked!!! I am extremely “technology-challenged,” however the instructions to fix this problem were simple enough for me to follow and fix! Thank you!

    Reply
  54. Adrian says

    July 12, 2014 at 6:13 AM

    Many thanks for this. This works with CompuServe, too, with the appropriate smtp address.

    Reply
  55. Jaco van der Merwe says

    July 6, 2014 at 5:21 AM

    I tried it on my iPhone5s. No luck. Now it says ‘The SMTP server does not support password authentication.’ #FML

    Reply
  56. visit website says

    June 25, 2014 at 1:45 AM

    Thank you for the particular auspicious writeup. Them in fact once was any amusement profile the item. Glimpse elaborate to considerably released flexible from you! Mind you, how should we keep up to date some sort of communications?

    Reply
  57. Lyn says

    June 20, 2014 at 4:44 AM

    Receiving/sending emails from my iphone4 has always worked perfectly, until inexplicably in the last couple of days (without having touched/changed any settings) I now cannot send emails. I’m getting the “unable to send email – sender address was rejected by the server” error message. Why, can anyone tell me? And how do I fix what i didn’t break. I’ve deleted and added the account but to no avail.

    Reply
  58. Vick says

    June 11, 2014 at 3:57 AM

    My emails kept getting stuck in my outbox. Struggled for ages then Quickly managed to fix the problem after reading the instructions…!!! My sanity is saved! Thank youuuuu!!!

    Reply
  59. Larzkie says

    May 24, 2014 at 2:48 AM

    Thanks!! After ages finally I can send an email using my account in my iphone.

    🙂

    Reply
  60. Tricia says

    May 19, 2014 at 10:33 PM

    Yes! Actually works now! Thankyou!! I’d deleted and reprogrammed several times too, my settings were correct but could not send mail. My servers advice was useless as always lately! So glad I found this from apple! Follow instructions to the LETTER then close and restart your email prog. Then it worked for me 🙂

    Reply
  61. Jennifer says

    May 8, 2014 at 6:05 PM

    Thank you, thank you, thank you!!!!!

    Reply
  62. Skizillatron says

    April 28, 2014 at 7:34 PM

    Thanks for the FIX!!! Worked on this old iPad 1.
    You are the “All-being, master of time, space, and reality!”

    Reply
  63. Margaret Gray says

    April 25, 2014 at 5:03 AM

    Fantastic….after days of trying this worked for me straight off. Many thanks.

    Reply
  64. Di says

    April 12, 2014 at 12:22 PM

    Thank you so much. This solved my other half’s problem. 🙂

    Reply
  65. Berit says

    March 28, 2014 at 8:57 AM

    Thanks!!! Works perfectly!

    Reply
  66. Kek says

    March 24, 2014 at 11:18 PM

    Excellent. Thanks

    Reply
  67. Ken says

    March 23, 2014 at 9:46 AM

    This saved the day for my daughter’s iphone 5s using Verizon servers. Thank you

    Reply
  68. Richard Cross says

    March 5, 2014 at 4:34 PM

    This worked also for an iPAD.
    Many thanks

    Reply
  69. Debbie Thune says

    February 26, 2014 at 10:58 AM

    I have uninstalled and reinstalled my work email on my iPhone dozens and dozens of times in the last 11 days. NOTHING helps with sending. I get the “copy placed in outbox, your server does not allow relaying” EVERY time, but my incoming email works perfectly. I have followed our IT department’s instructions to the letter with no success. I have followed your advice as well, with no success. I am 100% certain I have typed my user name & password correctly. I am using the correct SSL codes. Is there ANY OTHER fix? If it matters, I have a 2+ year old iPhone 4.

    Reply
    • Ronel says

      July 26, 2014 at 1:41 AM

      Debbie I have same problem, have you resolved yours please help!

      Reply
    • Michelle says

      August 6, 2014 at 11:00 AM

      Did you ever figure out a fix? Like you, this isn’t working for me unortunately.

      Reply
  70. E. Garibaldi says

    February 19, 2014 at 10:48 AM

    This worked instantly!

    Reply
  71. rose jergens says

    January 7, 2014 at 8:22 AM

    I have a yahoo account and my outgoing mail will not work, even with the above suggestions. I have had this account for years and only stopped working about 3 weeks ago. I’ve made no changes to my settings. Can you help me?

    Reply
  72. Chris says

    December 24, 2013 at 12:49 AM

    Make sure your password is updated or correct on the outgoing mail server. I updated that and now it works. Thanks!

    Reply
  73. Dave says

    December 20, 2013 at 8:54 PM

    Nice!!!! Thanks .. Genius!!!!

    Reply
  74. Mara says

    December 18, 2013 at 3:50 PM

    Mine won’t let me turn the primary server off. Any ideas?
    Thank you.

    Reply
    • Elsa says

      August 6, 2014 at 9:05 AM

      same here… were you able to fix it ?

      Reply
    • Ella says

      August 6, 2014 at 10:25 AM

      I have the same problem. Did you find a solution to this?
      Thanks!

      Reply
  75. Carol says

    November 19, 2013 at 11:53 PM

    Tried this on my ipad but did not work for me 🙁 now what?

    Reply
  76. Spider says

    November 6, 2013 at 12:49 PM

    Apparently the ‘optional’ for username and password in outgoing mail server isn’t, thank you

    Reply
  77. Rosie says

    November 6, 2013 at 8:59 AM

    Every time I go overseas I cannot send emails from my iphone or macbook. I get the message the sever does not allow relaying. When I am home in Australia I don’t have any problems sending mail!
    email address and passwords are correct. Can you help me please?

    Reply
  78. Unbelievanle says

    November 6, 2013 at 3:38 AM

    Tried for two days with Apple and Verizon tech and couldn’t figure it out. This worked instantly! Thank you.

    Reply
  79. Doreen says

    October 26, 2013 at 9:47 AM

    FINALLY!!!! Thank you thank you !!!

    Reply
  80. lee says

    October 20, 2013 at 8:21 PM

    FIANLLY………SOMETHING THAT WORKED!!! Have a “OTHER” email “POP” account
    and ever since upgrading to the the OS7, I could GET email, but couldn’t SEND OR REPLY to any. FRUSTRATING to say the least. I’ve been fussing with different setting for DAYS and nothing. AGAIN, THANK YOU!!!

    Reply
    • rose jergens says

      January 13, 2014 at 8:15 AM

      What did you do? I have Yahoo, and can’t find an answer to this problem that works for me.

      Reply
  81. Laurie says

    October 16, 2013 at 7:09 AM

    Finally worked after I followed the steps and then rebooted!

    Reply
  82. Dori says

    October 13, 2013 at 12:31 PM

    “YOU” fixed it ! Nothing else had worked for hours… Thank you

    Reply
  83. Chris says

    September 26, 2013 at 11:58 AM

    This did not work for me. Do you have any other ideas?

    Reply
  84. Robyn P says

    September 9, 2013 at 8:17 PM

    Wow it worked, after all this time – I agree you’re a GENIUS!!

    Reply
  85. Charlie H says

    September 1, 2013 at 8:07 AM

    Thank you so much! This fixed it completely 🙂

    Reply
  86. Rosie P says

    July 31, 2013 at 12:30 PM

    You are a GENIUS! Thank you so much I had tried everything… This worked!

    Reply
  87. Vipul says

    June 24, 2013 at 8:47 PM

    Works perfectly for outgoing mail!

    Reply
  88. Dave says

    June 17, 2013 at 3:33 PM

    How simple fantastic thank you for the easiest fix ever

    Reply
  89. Anna says

    May 7, 2013 at 5:23 PM

    As I am overseas I am using the wifi in the hotels. My iPad 2 will receive email but won’t send. Have tried all the suggestions but to no avail. A least I can contact via FB or messages. Anna

    Reply
  90. Marvin says

    April 17, 2013 at 12:59 PM

    didnt work for me. im still having relaying issues, guess cause im trying to connecto to my companies exchange server for my email. I can read them and my folders come up but just cant send!! However, everyone else in the company can set up there email on there iPhone except me!! what the HEll!! I have tried setting it up manually and also by my username password and email address like everyone else.

    Reply
  91. Mayank says

    March 11, 2013 at 12:27 AM

    Thanks a lot.. It works 😉

    Reply
  92. Ron Hughes says

    February 20, 2013 at 10:33 AM

    Thank you.

    Your solution No.2 solved my problem.

    Reply
  93. Catherine Marshall says

    November 21, 2012 at 4:13 AM

    I get to the very last step, but you say “make sure the server port is 587. However, my server port says 465, and it’s grayed, so I can’t change it. What do I do now? Thanks for any help.

    Reply
    • User says

      December 13, 2012 at 9:05 AM

      you could set the server port by adding a colon “:” and the port number to the server name, e.g. smtp..com:587

      you may need to copy the colon from an app that supports text and then paste it into the server name. The colon character was not on the keyboard displayed to enter the server name.

      Good luck!

      Reply
  94. Drew Mason says

    October 18, 2012 at 10:12 AM

    Now mine says it needs an IMAP Path prefix, what is that?

    Reply
  95. Gary Hughes says

    October 15, 2012 at 1:34 PM

    Yay,

    A fix, a fix, my kingdom for a fix.

    THANK YOU.

    Reply
  96. Paula says

    September 10, 2012 at 10:02 AM

    Well done what a relief to find a solution.

    Reply
  97. Diego says

    September 8, 2012 at 11:22 AM

    Have to add my name to this long list of Thanks, Simon. I was showing my wife how easy it was to add and/or delete email accounts on her iphone, when I inadvertantly disabled her ability to send out AOL emails. Through your posting I was able to regain that ability (not to mention regain some credibility in her eyes).
    Thanks again, Diego

    Reply
  98. Francois says

    September 8, 2012 at 2:49 AM

    When I apply this, the email I have sent appear to come from my second email address, the one attached to the other smtp server. This doesn’t fix the problem, I am still one email address down…

    Reply
    • Francois says

      September 21, 2012 at 11:19 AM

      After a conversation with the IT manager in charge of my account, I have added some security to the SMTP configuration and now I can send all my emails without any problems.
      Conclusion, have a word with your email provider and ask for the correct smtp settings for apple products, they are different from the pc products. But it works !

      Reply
  99. Michelle says

    September 5, 2012 at 6:29 PM

    Thanks so much!!!! That worked. I have been able to recieve emails from my business account, but never able send them from my ipad. I have had this issue for months. You just savied my life!!! LOL

    Reply
  100. ripz says

    September 3, 2012 at 1:08 PM

    thanks very mcuh its a problem ive had to deal with for a while until i found this solution.

    Reply
  101. mik says

    August 15, 2012 at 2:53 AM

    Hi
    I have tried all the above solutions for ipad2.
    my ipad, iphone and mac are all set up the same way and were all working perfectly.
    yesterday, just the iPad started not sending emails saying ‘the recipient was rejected by the server because it does not allow relaying’
    I have performed all of the above and it still does not work
    have you any ideas please?
    thank you

    Reply
    • Elizabeth says

      September 21, 2012 at 4:18 AM

      Mik I have the same problem. I went thru all the steps outgrowing mail works but the relay problems still exist. All the outbox mail will not send, what has anyone told you to fix this. Problem. Can you send me an email as I don’t know how I even got here I have searched so much I almost feel crazy. Thank you for any help. Elizabeth

      Reply
      • Elizabeth says

        September 21, 2012 at 4:24 AM

        I forgot to say I am referring to an iPad. Do the instruction cover all the Apple productions , pads, phones etc ? I am desperate. See the hour?

        Reply
  102. Reb says

    August 6, 2012 at 1:35 AM

    Wonderfull easy it was the name and pasword working well now

    Reply
  103. Sara says

    August 3, 2012 at 11:35 AM

    Simon what genius! I have struggled with this issue for 12 months and even spent time at apple in NY to see if they can help. They told me to create a new account!
    Your fix ends 12 months of frustration. I could kiss you right now.
    Sara

    Reply
  104. Joe says

    July 29, 2012 at 6:40 AM

    I pleased that so many have made this work but not me- the route to account settings is simply not available and after various variations on these suggestions I’m back to square 1 on my iPod touch…
    joe

    Reply
  105. Niamh Cannon says

    July 27, 2012 at 4:15 AM

    Thank you so much- I’ve had this problem for months with my iPhone 4 and this has sorted it! Thanks again!

    Reply
  106. Thom White says

    July 27, 2012 at 2:40 AM

    Much slower than the default but works much better. Could just be my connection i guess

    Reply
  107. Douglas Holmes says

    July 22, 2012 at 8:58 PM

    Unfortunately this does not work with my iPad 2

    Any other suggestions

    Reply
  108. Paul says

    July 20, 2012 at 10:28 AM

    So awesome! Thank you a million times over (one for each unsent email).

    Reply
  109. jason says

    July 11, 2012 at 4:53 AM

    works great thanks i have been without being able to send emails for 6 months

    Reply
  110. Bhuvan says

    July 6, 2012 at 2:16 AM

    Thanks is all I can say

    Reply
  111. Antony Pinotsis says

    July 4, 2012 at 6:34 AM

    It works. Thank you very much.

    Reply
  112. Orly says

    June 22, 2012 at 10:13 PM

    This is the solution that worked for me. Thank you sooooo much.

    Reply
  113. Gerry Mulvaney says

    June 21, 2012 at 2:32 PM

    Thank your- brilliant fix for a nagging problem.

    Reply
  114. Robert says

    June 12, 2012 at 2:33 PM

    Excellent. After four months of frustration not being able to send i-Pad emails from my domain account, it now works. Thanks!

    Reply
  115. Darren says

    June 7, 2012 at 10:15 AM

    I have since found a fix for this – it involves turning off the AOL “primary server” (which has the greyed out information) and then adding an “Other SMTP Server”, using “smtp.aol.com”, my aol username (without the “@aol.com” suffix) and password. This then sets up automatically as “On” under the “Other SMTP servers” which has now cleared my Outbox

    All of the above is correct but make sure the PRIMARY SERVER IS TURNED OFF, and the OTHER SMTP SERVERS are turned ON. This does work and thank you for finding out how to get this to work.

    Reply
  116. Sharon says

    June 6, 2012 at 7:54 PM

    Worked! Many thanks!

    Reply
  117. jeanette says

    June 6, 2012 at 5:46 PM

    What a simple fix for something that no one I asked knew how to fix. They all had the problem but had not addressed it. I had a typed a lengthy email on my phone and didn’t want to retype.
    You Rock!

    Reply
  118. Rosie says

    June 6, 2012 at 1:43 PM

    Thank you Simon Osmond , you are brilliant! x

    Reply
    • Elizabeth says

      September 21, 2012 at 4:32 AM

      Simon Osborn please tell all of us what to do. PLEASE HELP US. I am almost sick because no one can tell us what to do. I can’t believe Apple can’t fix this us as there are so many having the same problem. Why has this happened? I have an iPad 2 and all was fine and then one day all went to the hand basket. Someone print out the directions so we can read them when we read the Thank You.

      Reply
  119. Jennifer says

    May 23, 2012 at 12:24 PM

    Thanks so much for this info. I looked on the support page for apple and could not find anything to resolve this issue. I am now able to send email from my iPhone. Great info here!

    Reply
  120. martin says

    May 22, 2012 at 9:40 AM

    need to add my thanks…. works brilliantly. Thank you

    Reply
  121. Lucy Shaw says

    May 20, 2012 at 3:34 AM

    BRILLIANT!!! I live in Australia and have just used this to help my mum in the UK who has been struggling for ages! Thank you!!!!!

    Reply
  122. Shelley says

    May 17, 2012 at 10:33 AM

    Thank you for posting this fixed my issue.

    Reply
    • Phil Brice says

      May 26, 2012 at 8:14 AM

      Simple. Worked straight away. Thank you!

      Reply
  123. Rich LPL Driving says

    May 15, 2012 at 6:29 AM

    Find this blog article curious. Parts 2 and 3 are exactly the same yet you’ve bolded it and used different words to make it look similar.

    You’re basically saying turn it off and on again. That advice on it’s own doesn’t work. Maybe this is useful for people with AOL accounts but if you’re trying, say, to get your own website’s email working, then look elsewhere.

    Maybe you should re read what you’ve written and come up with something clearer or explain the difference between

    Settings > Mail, Contacts, Calendars > Accounts >Account Info > SMPT>

    and

    Go into Settings > Mail, Contacts, Calendars > Your Account > Outgoing mail Server SMTP >

    As there is no option called “account info”,

    The reality is you go to Settings > Mail, Contacts, Calendars >

    Then you don’t have any choices after that unless you choose an account. “Accounts” is a heading there, but not an option worthy of it’s own bread crumb as you can’t select it.

    Reply
    • Joe says

      July 29, 2012 at 6:36 AM

      I have the same problem as you- the route suggested does not exist in my iPod touch and fails when I select an existing account…duh
      joe

      Reply
  124. Jason Newell says

    May 14, 2012 at 12:10 PM

    Wow… ive tried everything to get my email working… i put in the above info and what a suprise it works… many many thanks

    Reply
  125. Bob ditz says

    May 8, 2012 at 2:01 PM

    I want the aol IMAP feature and not SMTP. Any suggestions.

    Reply
  126. Debs says

    May 7, 2012 at 7:21 AM

    Thanks a million for the easy fix. Been using my iphone for a year now and been so frustrated not being able to return mail. Well pleased 🙂

    Reply
  127. Raj says

    April 20, 2012 at 2:24 AM

    Thank you so much for the fix and clearing up an annoying problem for all of us. Genius!

    Reply
  128. Charlie says

    April 18, 2012 at 3:48 AM

    Thank you so much Simon osmond!! Finally I can send emails! 🙂

    Reply
  129. Caz says

    April 15, 2012 at 6:27 AM

    Thank you soooooo much, this has been driving me crazy for so long!! And it was so simple to fix. Thank you!

    Reply
  130. Kev says

    April 11, 2012 at 11:15 PM

    Just wanted to add my thanks as well. Only taken 7 months on my Iphone 4 to sort this out and Apple had no idea at all. Simon, you are a genius and I can finally email again. Best wishes. Kev

    Reply
  131. Marian Sutherland says

    March 30, 2012 at 5:44 PM

    thank you so much, also worked for ipad1 – much appreciated!

    Reply
  132. Suzanne says

    March 28, 2012 at 5:10 PM

    Hi I’m with ozemail or iinet, I’ve tried putting in there settings but I can’t get it to work. Any suggestions. Ready to hand my phone back to Telstra I’m so annoyed.

    Reply
  133. rich says

    March 17, 2012 at 12:34 PM

    this fixed my problem to, thank you very much

    Reply
  134. Yvonne Wilson says

    February 24, 2012 at 6:50 AM

    Why do I need to go through another server to send email? Shouldn’t the phone just send through the email server i am currently using rather than trying to access a different email server? There has to be a better answer, because all you are doing is sending through another email server. It is a bypass not a fix.

    Reply
    • Anne says

      May 22, 2012 at 7:44 PM

      You don’t I got the same message all I did was delete my account and make it again and it worked

      Reply
      • Ed Turman says

        July 17, 2012 at 9:38 PM

        I tried the easy fix you suggested on my iPad 2 and it worked. Thanks

        Reply
  135. Danielle Louth says

    February 17, 2012 at 12:32 AM

    Thank you Simon!!!! I’ve been searching for diffrent fixes and nothing has worked until this!

    Reply
  136. Andrew Berry says

    February 6, 2012 at 3:21 PM

    Absolutely brilliant. The solution with the second server worked perfectly following 2 hours of trying other solutions. Thank you

    Reply
  137. Simon Osmond says

    February 3, 2012 at 3:20 AM

    I have got this problem on my ipod touch, where AOL is not my primary email. All the info in the smtp.aol.com section is as it should be here, but it is also greyed out so I couldn’t amend. I have tried deleting the AOL account and readding it but it still has the same problem. Equally, it makes no difference whether the “other SMTP Servers” are on ON or OFF. Can you help?

    Reply
    • Simon Osmond says

      February 3, 2012 at 3:41 AM

      I have since found a fix for this – it involves turning off the AOL “primary server” (which has the greyed out information) and then adding an “Other SMTP Server”, using “smtp.aol.com”, my aol username (without the “@aol.com” suffix) and password. This then sets up automatically as “On” under the “Other SMTP servers” which has now cleared my Outbox.

      https://discussions.apple.com/message/17415848?tstart=0#17415848

      Reply
      • Adam Lockey says

        February 19, 2012 at 4:44 PM

        Thank-you thank-you thank-you!!! Finally a simple solution! All the spiel that’s out there I’m so glad I stumbled across your fix! Brilliant! I run a charity web-site for my daughter and my email has just been dumped in outbox for weeks – now this is fixed by following your iphone solution I can carry on with the fund-raising! It really was as simple as that – nobody seemed to have a clue – including local apple shop “genius” bars!

        Reply
        • LuLu says

          June 27, 2012 at 7:11 PM

          Thank you so much i can finally send emails from my iphone!!!

          Reply
      • Vincent says

        March 6, 2012 at 9:29 PM

        You are a genius! Works perfectly…

        Reply
      • Gina says

        March 10, 2012 at 2:37 PM

        Thank you so much for this very simple fix!! My iPhone finally works!!

        Reply
      • chris says

        March 13, 2012 at 7:18 AM

        thanks! works

        Reply
      • Ralph says

        April 17, 2012 at 2:20 PM

        Genius! The Primary Server addition solution appears to have worked after months of frustration. I thank you (the other solution didn’t seem to work for me).

        Reply
      • Sandra says

        April 20, 2012 at 3:48 AM

        Thank you so much. I have tried various ‘fixes’ for one year and this works first time.

        Reply
      • Susie says

        May 11, 2012 at 3:54 PM

        Much appreciated, had this problem for months and so easy to fix…… Thanks

        Reply
      • Andrea says

        May 12, 2012 at 1:49 PM

        This has not worked for me 🙁 am i doing something wrong?

        Reply
        • Darren says

          June 7, 2012 at 10:10 AM

          I have since found a fix for this – it involves turning off the AOL “primary server” (which has the greyed out information) and then adding an “Other SMTP Server”, using “smtp.aol.com”, my aol username (without the “@aol.com” suffix) and password. This then sets up automatically as “On” under the “Other SMTP servers” which has now cleared my Outbox

          All of this is right but make sure you turn off the PRIMARY SERVER OFF, and have the OTHER SMTP SERVERS swirched ON, i hope this helps.

          Reply
          • sarah says

            July 26, 2012 at 11:37 AM

            Hi, I have done as you have suggested but still does not work, is there anything else I can try as been on it nearly all day!
            thanks sarah

          • jim says

            July 27, 2012 at 8:12 PM

            I am the biggets dummy in the world when it comes to computers. I can not sent a reply to anyone, I hope this goes through. They all say the same thing didn’t go through. Its the same with emails when i TRY TO SEND ONE.Ok I have a google account, I use aspire-acer labtop. Can you help.
            [email protected]

          • Jade says

            August 27, 2012 at 12:14 AM

            Ah finally A solution! Thanks a million! 🙂

          • Elizabeth says

            September 21, 2012 at 4:42 AM

            Darren I have tried all of this. Question. When you finish the Steph and tap save does it go to verifying and you wait a time and then it verifys the account? Some times it does and others it does not. I have had my emails with aol for years only started having this problem on my iPad in the last couple of weeks. Do you know Why this has happened? I am just sick over this as it has stressed me and as I read I am not alone. Can’t the “great apple” do something for this problem? THANK ALL OF YOU FOR HELPING US.

      • Sharon says

        May 13, 2012 at 10:34 AM

        Thank you so much!!! What a simple and effective solution 🙂

        Reply
      • Jack says

        May 23, 2012 at 12:20 AM

        Tried it 🙁 it sent my email but not I can’t view them.

        Reply
      • Darren says

        June 7, 2012 at 10:20 AM

        Thank you it worked.

        Reply
      • Marianne says

        June 12, 2012 at 1:35 PM

        Thank you so much it worked!

        Reply
      • Linz says

        June 22, 2012 at 3:31 AM

        Thanks so much mine now works :£
        )

        Reply
      • Alison says

        July 2, 2012 at 4:12 PM

        At last, a solution that works. Tried every one I could find but only yours worked. What a relief, thank you so much.

        Reply
      • Claire says

        July 4, 2012 at 5:27 AM

        Omg at last. Thankyou ever so much Simon. Its been driving us mad. I just spent half hour on the phone to aol and they were useless. Doing what you put was 5mins. THANKYOU

        Reply
      • John Middlemiss says

        July 11, 2012 at 2:39 AM

        Darren thanks for this, just saved me copying and pasting from one e-mail account to another on my I-Phone 4. My AOL account has been out of action for months as I could not send e-mail but could receive them.Thanks

        Reply
      • Jamie says

        July 17, 2012 at 6:52 AM

        OMG! Thank you Simon!!! I have been struggling with this for months!!! All it took was correcting my username to not include the aol.com part!!!! THANK YOU!!!!!!!

        Reply
      • Stephen says

        July 31, 2012 at 5:55 PM

        Just found your solution – worked first time !
        Thank you

        Reply
      • Horace Webb says

        August 5, 2012 at 5:26 PM

        After installing your fix for outgoing mail, not only can I not send messages on my IPhone4, I now get a message “Cannot Get Mail” The username or password for AOL is incorrect. Any ideas for a fix? Thanks.

        Reply
      • Deborah says

        August 18, 2012 at 3:26 PM

        Been struggling for days, Vodafone, couldn’t help, nor could aol but this fix made it work straight away – thank you so much x

        Reply
      • Andrew Rooke says

        August 21, 2012 at 11:06 AM

        Works – brilliant, thanks.

        Reply
      • cat says

        September 11, 2012 at 1:45 PM

        Thank you soooo much this has been driving me crazy!! do you know why this primary just stops working though in the first place?

        Reply
      • Steven. says

        September 19, 2012 at 7:26 AM

        Tell me instructions how to sort the server out and relaying

        Reply
      • Steven. says

        September 19, 2012 at 7:27 AM

        Tell me instructions how to sort the server out and relaying Out on my I phone

        Reply
      • gillian says

        September 25, 2012 at 7:26 AM

        Oh wow something that finally works thank you sooooooooo much!. The phone almost was thrown off a high cliff the other day. THANK YOU 🙂

        Reply
      • Maggie says

        September 26, 2012 at 9:21 AM

        Brilliant, after weeks of frustration your suggestion actually works.
        Thank you so much

        Reply
      • Vic says

        September 28, 2012 at 2:22 AM

        Many Thanks, after trying everything any many other suggestions, this is the fix that worked, many thanks

        Reply
      • Shay says

        November 1, 2012 at 12:01 PM

        Thank you.

        Reply
      • Luke says

        November 17, 2012 at 3:39 AM

        Simon, well done. This has been baffling me for weeks and couldn’t find the solution until I read your post. thanks mate.

        Reply
      • Laura says

        December 13, 2012 at 9:54 PM

        Thank u so much. This worked. I found a website just b4 I found this one and they wanted $39 for a tech to answer and u just answered for free. Thanks again.

        Reply
      • Karen says

        February 28, 2013 at 10:30 PM

        You are a life saver. I can’t thank you enough!

        Reply
      • Wendy says

        September 5, 2015 at 2:55 PM

        this or nothing works for me. In Australia we obviously hav different servers but I cannot send any mail from my iPad now no matter what I change or add. I tried putting in user name and password and it comes up our server does not support authentication or something. Just nothing is working to send mail at all
        Help!!!

        Reply
    • bev says

      April 18, 2015 at 7:42 AM

      same here for me

      Reply
    • Laura says

      December 3, 2015 at 7:51 AM

      excellent – fixed my problem – but with hotmail you need to add the suffix [email protected] (or hotmail.com) in the user name box
      thanks its been driving me mad and has caused some serious unpleasantness, me thinking I have responsed to someone and them not getting anything

      Reply

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