Like a good Apple iOS citizen, you perform regular backups of your iPhone or other iDevice using iCloud. But one day, when doing your civic iDevice duty, you realize that your iCloud back up now greyed out. And you are no longer able to manually create a backup of all your important iDevice data. Maybe you’ve tried everything you can possibly think of but all for nothing, your iCloud back up now remains greyed out. It feels like the last straw–the one that broke the camels back, perhaps it’s time to switch to that other phone operating system that shall not be named?
Fear not, you are among friends and fellow iFolks with similar problems. And today, we have some collected tips for you to solve all these iCloud back up now greyed out problems! Now, take a breath and dive in–let’s get things back to working order.
When you back up your iPhone, iPad, or iPod touch on iCloud, you have a copy of all your information, just in case your iDevice is ever replaced, lost, or damaged. That’s why backing up is so important. In some instances, iCloud “Back Up Now” option (Settings > iCloud > Back Up) on your iPhone, iPad, or iPod touch appears “grayed out” or dim. If this happens, you are not be able to back up your device manually.
If the Back Up Now option is grayed out, it might be because you aren’t connected to WiFi so check this first. Seeing your iCloud Back Up Now greyed out is also a symptom of network restrictions. Generally, public internet networks have restriction settings that make iCloud Backup unavailable. This is the case with many school, commercial, business, and even hotel networks as well. If you think this is your situation, contact your system administrator or the IT department for assistance.
Another possible cause is Apple’s own servers. So before troubleshooting, check whether iCloud Backup is available on the Apple System Support page.
Fixes for iCloud Back Up Now Greyed Out
If you are having this problem, try these steps, one at a time, to fix your issue. Note that after performing each step, check to see if the problem has been resolved.
- Go to Settings > iCloud. Tap your Apple ID and sign out of iCloud with your Apple ID password. Wait 20-30 seconds and sign back IN.
- Check that airplane mode is OFF (Settings > Airplane Mode) remember you must have a WiFi connection to start your backup
- Make sure that your iDevice is connected to WiFi
- If “Restrictions” is turned on in Settings > General > Restrictions; tap Settings > General > Restrictions > Accounts and set this to Allow Changes
- Reset the network settings (Settings > General > Reset > Reset Network Settings)
- Update your iOS device to latest version of iOS
- Verify you have enough memory left on your iDevice. Tap Settings > General > About > Available and make sure that you have at least 50MB’s available
Check iCloud Devices
You might have multiple iPhones or other iDevices associated with your iCloud account. Check how many older devices are still listed as linked to your iCloud account. Remove all of these old devices from your iCloud account. See if that changes the greyed out iCloud issue.
Additional Tips for iCloud back up now greyed out
- Try Settings>General>Reset>Reset All Settings
- You won’t lose any texts, emails, photos, apps or other data. But you do need to re-enter a few settings like your ring tone, wallpaper, WiFi login and passwords
- Check that everything on your iPhone is signed into the same iCloud account, including app store, FaceTime, messages, game center (settings only now) and others
- Finally, if still nothing try to log out of app store.
- Open the App Store
- Goto the Features page
- Scroll all the way down to the bottom and press on the button with your Apple ID
- Tap Log Out
- Restart your device
- SUPER IMPORTANT. This dose not work without this part
- Once restarted, sign back into your iCloud account
When iCloud isn’t working on our iDevices as usual, it’s disconcerting and inconvenient. So hopefully, one of these tips works for you. If you or your friends/family discovered different methods with results, let us know. We love sharing information and learning from each other–that’s what this internet thing is all about.
Once iCloud is back into working order, toggle on automatic backups. That way, you know that even in the rare time when things go awry, iCloud has you covered.
Set iCloud to Automatically Backup
- Check that you have enough available space in iCloud for the backup
- Turn on iCloud Backup in Settings > iCloud > Backup
- Connect your iDevice to a power source
- Ensure your iDevice is connected to a Wi-Fi network
- Lock your iDevice’s screen
Many users use the same device for work as well as their personal use. If you are using a work iPhone, chances are that your company has added in a profile to the device. This might be causing a conflict.
Tap on Settings->General->Profile Management. Remove the profile that is blocking the iCloud backup feature. This was put on my device as a part of getting a work email established on the device. The backup worked immediately after getting the profile removed.