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You are here: Home / iPhone / iOS: Location Services Not Working, fix

iOS: Location Services Not Working, fix

By SK 35 comments Last updated January 2, 2023

Several users have reported that they are experiencing their iPhones’ and iDevices’ location services not working or they discover that their iPhone location’s not accurate.

As a reminder, your iPhone’s location services uses cellular, Wi-Fi, and GPS data to determine your location.

Quick Tips quick tips 2019

Get Your Location Services Working Again

  • Check that you do not have any Restrictions enabled
  • Let your iOS set your Date & Time Automatically
  • Check that both Location-Based Alerts and Location-Based Suggestions are toggled on in your System Services
  • Reset your network settings
  • Toggle Location Services Off, wait 20-30 seconds and toggle back on
  • Toggle Background App Refresh on
  • Always have both WiFi and Cellular Data on
  • Reset All Settings
  • Sign out of your Apple ID, restart, and then sign back in

Related Articles

  • How to Fix Inaccurate Geotags on Your iPhone Photos
  • Location Services Always ON? Here’s Why
  • Customize Your Safari Privacy Options in iOS 11

iPhone Location Not Correct? Check Your Apps

Some apps may use this information (Maps, Siri, Safari, Camera, etc.is). For instance, Siri uses your location information to help you with your request.

If you are experiencing issues (e.g., Siri or Maps, does not know where you are), you may try the following troubleshooting tips to fix your problem.

  • Go to Settings > Privacy > Location Services > Location Services AND any apps that are enabled.
  • If they are greyed out, check if you have any restrictions on. Go to Settings > General > Restrictions to check.

If your Photos aren’t showing accurate locations, check out this article 

 

Improve Your iDevice’s GPS accuracy

GPS accuracy depends on the number of visible GPS satellites. Locating all visible satellites often takes several minutes.

Under usual circumstances, GPS accuracy increases over time.

So to improve GPS accuracy, try the following: make sure the date, time, and time zone are set correctly by going to Settings > General > Date & Time > Set Automatically.

App Store app crashing, fix

Try to keep a clear view in several directions. Walls, vehicle roofs, tall buildings, mountains, and other obstructions often block line of sight to GPS satellites.

When this happens, your device uses WiFi or cellular networks to determine your position until the GPS satellites are visible again.

Location Services Not Working Tips

  • Ensure that location services are  set ON:
    • iOS current-6: Settings > Privacy > Location Services
    • iOS 5-4: Settings > Location Services
  • Go to Settings > Privacy > Location Services > System Services (scroll all the way to the bottom) and tap it. Here make sure that Location-Based Alerts and Location-Based Suggestions are toggled ON
  • Reset network settings
    • Settings > General > Reset > Reset Network Settings
  • Restart your iDevice (iPad, iPhone or iPod touch) by powering off and then back on
  • Turn location services off and on again Is Your iPhone’s Location Services Always ON? Here's Why

Perform a Forced Restart

  • On an iPhone 6S or below plus all iPads with home buttons & iPod Touches, press Home and Power at the same time until you see the Apple logo.
  • For iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo.
  • On an iPhone X Series, iPad without a home button, or iPhone 8 or iPhone 8 Plus: Press and quickly release the Volume Up button. Then press and quickly release the Volume Down button. Finally, press and hold the Side button until you see the Apple logo. Forced Restart Not Working on iPhone 8 or iPhone X?

Reset location and privacy

  • Settings > General > Reset > Reset Location & Privacy App Store Displays No Purchases for Previous Purchases
  • When you reset your location and privacy settings, apps stop using your location until you grant them permission

When Location Services is on, your iDevice periodically sends that geo-tagged location of nearby WiFi hotspots and cell towers to Apple to augment Apple’s crowd-sourced database of WiFi hotspot and cell tower locations.

So if you’re concerned about your privacy, set location services OFF or use it mindfully.

Turn on Background App Refresh For WiFi and Cellular

A reader discovered that if he toggled on Background App Refresh on and selected the option to use both wifi and cellular data, that his third-party map apps worked.

He also toggles WiFi on, even if there was no network to connect to.
Apparently, there is a problem with location services not updating within these third-party apps.

Toggling both WiFi and Background App Refresh seems to force location services to update. Background App Refresh iOS 7

The main downside is battery drain when the background app refresh is enabled for map apps using cellular data. So be mindful.

Reset All Your Device’s Settings

If nothing thus far helps, let’s reset all settings–this removes any changes and personalizations you made to your settings and features–things like wallpapers, accessibility settings, WiFi passcodes, and so forth.

It does not remove any data, so your photos, texts, and other documents and data remain.

But just in case some random setting is getting in the way of your location services, let’s return all your settings to their defaults. iOS 10 Install and Activation Problems, how-To

To reset all settings, go to Settings > General > Reset > Reset All Settings.

About your location during emergency calls 

For safety purposes, your iPhone’s location information may be used when you place an emergency call to aid response efforts regardless of whether you enable Location Services.

Reader tips

  • Dennis discovered that signing out of his Apple ID worked for him.  Go to Settings > Apple ID >scroll down and tap Sign Out. Then, open maps and it finds your location!
sudz - apple
SK

Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the original editorial direction of AppleToolBox. He is based out of Los Angeles, CA.

Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.

In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.

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Reader Interactions

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Show 35 Comments

  1. Ann says

    June 7, 2022 at 1:08 PM

    Please correct your map. It incorrectly shows my address and I am guessing this is also why i am unable to order Apple products online (address issues) and I must then spend minimum 1 hour on phone trying to have an Apple delivery sent to me. I speak with multiple departments then I am finally told item will arrive. It never does and I have to try to find courier office days later and go pick it up from them. I’ve repeatedly asked when ordering items to speak to your “Map Department” but no one seems to know who they are. I’ve just tested out “Find My” and see that not only do you have my POSTAL CODE wrong (Google has it wrong also so don’t try to confirm address with them) Apple also has my CITY wrong. You also have street name wrong although house would likely still be findable for delivery drivers. I will provide details once I receive a reply and greatly look forward to finally having this fixed.
    Thank-you Apple Map Department

    Reply
  2. James Williams says

    June 2, 2022 at 1:17 PM

    Found the fix for my Automated Focus Location problem today.

    PROBLEM: Automated Focus Location not turning On or Off at 1 of 2 movie theaters. Manually turning it On or Off worked but defeats the Automatic part of Focus.

    SOLUTION: Deleted the existing problematic theater Focus Location. As I stood in front of the problematic theater, opened Compass, copied the DMS (Degrees, Minutes, Seconds) location, and pasted it into a new Automated Focus Location. Now Focus for the used-to-be-problematic theater works perfectly. The only problem is the theater name has now been replaced by the mall’s name.

    Reply
  3. Malcolm says

    July 13, 2021 at 1:21 AM

    Tried all of the resets and still no location services iPad Pro 10.5 2017

    Reply
  4. Irene koh says

    April 26, 2021 at 5:32 PM

    Google map issue, having problem on location sharing.

    Why each time i have to re- perform “New Share” before the other party get to see my updated location and refreshed time update?

    I am sharing location using ”until you turn this off” option, and my mobile data and background app refresh are showing google map is opted in, low data mode are switched off in both wifi and cellular data

    Appreciate your kind assistance

    Reply
  5. Jordan Flynn says

    January 14, 2021 at 11:52 AM

    My iphone 6 location has been very inaccurate for about a year now. I am currently using ios 12.5.1. Nothing suggested has worked for me.

    Reply
  6. Suzie says

    September 19, 2020 at 5:30 PM

    I could not see my husbands location in messages for months and it drove me nuts. I tried everything and nothing worked. I finally solved it today!!! We share an email so I deleted it on his contact on my iPhone and now I can now see his location. So happy I finally figured it out. I never saw this solution when I was searching for answers.

    Reply
  7. Dennis says

    May 6, 2020 at 4:52 PM

    I have had the same problem for my ipad and nothing worked for me until I sign out from my apple id.
    Go to Settings > [your name].
    Scroll down and tap Sign Out. and open maps, find your location =)

    Reply
  8. Murlidhar Tatkare says

    August 3, 2019 at 1:12 AM

    I reset all Settings and google earth and google maps still doesn’t find my location it worked a 1-2 MONTHS

    Reply
  9. robin buck says

    May 9, 2019 at 6:55 PM

    I have had my iPad for 6 years until recently my location service was working ok, but in March 2019 it stopped working again, it had stopped in December 2018 for a couple of days but started up again until the March.

    In the mean time our other iPad which is only 1 year old also stopped working at same time, but it did not in December it was working ok, we are on satellite WiFi, but when I tried it on another WIFI carrier it a phone network,it works though it is only 400 metres from my home, what is wrong with it not working at my location, my provider says nothing wrong with our server apple says nothing wrong with our iPads

    Reply
    • Elizabeth Jones says

      May 10, 2019 at 9:09 AM

      Hi Robin,

      We’re sorry to learn that your iPads’ location services aren’t working as you expect.

      If you haven’t already, consider resetting your network settings at Settings > General > Reset > Tap Reset Network Settings.

      This option resets all your network connection options and sets your device’s network settings back to the factory defaults. Clears your current cellular (if applicable) and WiFi networks including saved networks, WiFi passwords, and VPN settings.

      Before you reset your network’s settings, be sure have your WiFi network name and passwords available for re-entry.

      Reply
      • Robin buck says

        May 12, 2019 at 2:58 AM

        I have set it before and it made no difference, thanks for reply

        Reply
        • Jim says

          June 4, 2019 at 10:33 AM

          Mine did the Same thing,right around the same time! Still don’t have location services!

          Reply
          • Jim says

            June 4, 2019 at 10:35 AM

            Oh, and by the way,my android phones location services works just fine!

  10. Ashley Pate says

    April 10, 2019 at 5:57 AM

    I tried resetting phone and other things but still the locations of where I’m at or places around me won’t pop up automatically. I have to type it in now ?

    Reply
  11. Susan says

    March 29, 2019 at 7:07 AM

    None of this worked. This is a new iPad Pro, bought in Tucson in February, and while I am now in Dijon, France, all the photos taken cite me as being in Tucson.

    HELP!

    Reply
    • SK says

      March 29, 2019 at 8:30 AM

      HI Susan,

      Sorry about this problem with your iPad Pro.

      Is the iPad showing your accurate location in Apple Maps or other mapping apps?

      We need to determine if the problem is app related or iPhone related.

      First, let’s make sure that your Camera App is properly geotagging your photos.

      Go to Settings App > Privacy > Location Services and locate the Camera App (or whatever photo app you use)–check that it says While Using or Always under Allow Location Access.

      If it says Never, then geotagging is turned off.

      If it already says Always or While Using, change this to Never and then wait 30 seconds and reselect “While Using the App” again. Then restart your iPad. And test if this worked.

      Check out this article for more information on fixing geotags for photos.

      If you have Screen Time on, turn it off then restart and see if your iPad then updates to your correct location.

      Go to Settings App > Screen Time

      Reply
      • Orly Vazquez says

        September 30, 2019 at 1:36 PM

        I have had the same issue for months and did everything in this article to reset the previous and nothing worked.

        Called Apple, they sent us 2 new phones but they continue to have to the same issue: either not being able to find a current location while traveling in a car or if it does find a location it puts me in the Atlantic Ocean off the coast of Africa when I’m actually in Florida.

        My wife is a Home Health Care nurse and needs GPS to work in order to find her patients.

        It works for a second if a stop the car but as soon as we get going it doesn’t follow the route at all. I have Xfinity Mobile by the way.

        Reply
  12. Vincent Condon says

    March 24, 2019 at 4:55 PM

    I reset all Settings and google earth and google maps still doesn’t find my location it worked a week ago and other apps can’t find the location also

    Reply
  13. Petr says

    February 6, 2019 at 1:14 PM

    Try to Turn Off Screen Time completely. It’s the only thing that worked for my. Now I can finally share my location!

    Reply
    • Naomi says

      March 31, 2019 at 6:03 PM

      Thank you!

      Reply
  14. Ef says

    June 12, 2018 at 8:29 PM

    DId all of this and it still doesn’t work…

    Reply
  15. Naveen Vaasan says

    May 16, 2018 at 6:38 AM

    My location services are not working since I unboxed my iPad….I don’t know what to do

    Reply
    • SK says

      May 16, 2018 at 10:06 AM

      Hi Naveen,

      First make sure that both Bluetooth (BT) and your iPad’s compass are toggled on.

      For BT, go to Settings > Bluetooth and toggle it on. If it’s already on, toggle it off, wait 30 seconds, and toggle it back on.

      For the compass, go to Settings > Privacy > Location Services > System Services (at the bottom of the list of apps) > Compass Calibration.

      While in System Services, toggle all the other options on–these normally are on by default but it’s good to check and verify. Anything you don’t want, turn off later once you get your iPad’s location services working again.

      Try a reset on your network. Go to Settings > General > Reset > Reset Network Settings. See if that brings your location services back on. You need to re-enter your WiFi passcode after this reset, so make sure you have this passcode on hand.

      After resetting the network, go to Settings > WiFi and connect to your fastest network.

      Then, go to Settings > Privacy > Location Services and verify that this is toggled ON. If it’s already on, toggle it off, wait 20-30 seconds, and toggle it back on.

      If that still isn’t working, some readers report that resetting their iPads and their WiFi routers helped–this usually means, turning the router off, waiting for a minute, and turning it back on. Sometimes unplugging it works better. To reset your iPad, press and hold both the power and the home buttons and maintain holding these buttons until you see the Apple Logo on your screen, then release the buttons.

      Another option is to check if Apple released an iOS software update for your device. Go to Settings > General > Software Update to check. If an update is available, backup your iPad via iCloud or via iTunes first and then update the device’s software. Backing up is a critical step in the update process.

      Is your iPad with WiFi + Cellular or WiFi only? If it’s WiFi only (most iPads are this) then there is no GPS (this is based on cellular connections only.) For Wifi only iDevices, iOS approximates your device’s location.

      Hope something works!

      SK

      Reply
  16. Gayle Harris says

    May 3, 2018 at 3:37 AM

    All of a sudden as of 20 hours ago, I can not refresh the location of my husbands phone. He has an android and I have an apple iphone SE. His is working fine and he can see where I am but when I try to locate him it shows me his location from 20 hours ago and won’t update.

    Reply
    • SK says

      May 3, 2018 at 9:50 AM

      Hi Gayle,

      First, let’s make sure all your location service features are enabled:

        Turn on Location Services: Go to Settings > Privacy > Location Services

        Turn on Share My Location for your iCloud account: Go to Settings > [your name] > iCloud > Share My Location (or Settings > iCloud > Share My Location)

        Turn on Share My Location for your device: Go to Settings > Privacy > Location Services. In Location Services, scroll to the bottom of the screen, tap System Services, then turn on Share My Location

        If using an a third-party app, make sure that the app is set to Always in Settings > Privacy > Location Services > Choose the App in the list and set Allow Location Access to Always.

        Are you using the Google App Trusted Contacts or Google Maps to share your location with your husband? It sounds like the issue may be on your husband’s Android Phone rather than your iPhone. But just in case its on your side, let’s check the settings in Google Maps:

          Open the Google Maps app
          Tap the Menu Menu and then Location sharing
          Check that the switch next to your husband (or for your husband, your wife) is on

        To see an updated location, tap your husband’s icon then More and finally Refresh

        If you’re using another app to share your location, please let us know so we can help troubleshoot.

        SK

      Reply
  17. Jon says

    April 14, 2018 at 1:20 PM

    My iPad stopped being located with the latest OS upgrade to 11.3. I tried all the suggestions toggled things on n off rebooted etc etc, nothing changes so I am not taking the update for the phone. I have apps only work with location. And a lot of money in them I can’t use if there is no working location And updates have voided out Apps I have serious money invested in, so I may never accept another update from Apple unless I am also getting some guarantees I won’t be taking another loss or they, Apple, are sending me a refund. Maybe it’s class action time. 10 times damages for how many millions of us?

    Reply
  18. GEETIKA ARORA says

    March 31, 2018 at 5:13 PM

    Hi
    So, do you always have to keep the restrictions enable?

    Reply
    • SK says

      April 1, 2018 at 10:47 AM

      Hi Geetika,

      You should only need to turn Restrictions on temporarily, then once you allow changes to Location Services following Pamela’s steps, go ahead and turn off (Disable) Restrictions again (must type in your restrictions passcode to disable.)

      As a reminder, Pamela’s steps are as follows: Settings–> General–>Restrictions–>create a passcode–> tap Enable Restrictions–>then under Allow scroll down and down to–> Privacy–>Location Services–>ALLOW CHANGES

      SK

      Reply
  19. Pamela Davis says

    March 11, 2018 at 3:56 PM

    This took me forever to figure out but the solution was:
    Settings–> General–>Restrictions–> [then I had to create a passcode]–> tap Enable Restrictions–>then under Allow scroll down and down to–> Privacy–>Location Services–>ALLOW CHANGES!

    Reply
    • SK says

      March 12, 2018 at 2:33 PM

      Pamela, Thank you for that tip! That should be very helpful to all the readers.

      Reply
    • GEETIKA ARORA says

      March 31, 2018 at 5:10 PM

      Hi
      So, do you always have to keep the restrictions enable?

      Reply
    • AJF says

      October 31, 2021 at 1:30 AM

      I don’t have the restrictions option on my phone, iphone6 .

      Reply
  20. Jay Pepperell says

    December 3, 2017 at 8:15 AM

    nothing worked for me until I did the following on my phone:
    Reset network settings:

    Settings > General > Reset > Reset Network Settings

    Reply
  21. Bob says

    March 26, 2017 at 2:24 AM

    I have the solution to this and the plethora of other problems apple has had since ios 7.1 but you won’t like it.

    Apple has decided they want you to buy their products more frequently so they are building into their software ways for you to break your device faster like pressing your home button to unlock (you know that button on the bottom you or at least one of your friends has had to move onto the screen cuz it stoped working) but not only have they taken the time to help you break your device faster but they have also decided to leave the phone industry for the portable gaming industry.

    what do I mean, welcome to ios 10.2 where all of your notifications prioritize your game/media apps rather than calls and text messages. And should I get started on do not disturb, battery, brightness, sound, music app, photo roll, camera, speech to text….ok you get it..

    so what do you do? trash your apple device and buy a different brand. As long as we continue purchasing and using these faulty products we tell the developers that this is ok. This is not ok. So tell them with your money. BUT don’t go running to android. They send force updates to their devices and when they release a new phone (g4s) they take features off the older model (g3s) and make them exclusive “NEW” content on the new phone, in reality if you where checking your settings like me you where probably using those features for months before they told you-you can’t have them anymore without the new device. These companies used to produce quality products but quite obviously they don’t anymore.

    So friends its time to change.

    Reply
  22. Charles Ruprecht says

    April 19, 2014 at 5:32 AM

    I have tried all od these, and still no location services since 7.1 update on my Ipad 2. Anything else to try?

    Reply

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