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iPad pro turn off itself

iPad Pro shuts off while charging, fix

By 3 comments Last updated January 2, 2016

Some users are experiencing problems with iPad Pro. More specifically, users state that their devices keep turning off and become unresponsive while charging, and not because there’s no battery left.



It seems that a number of iPad Pro users are facing this issue.

iPad Pro was released on November 11, 2015.

iPad pro turn off itself

See also: My iPad will not turn on: How to fix a dead device



Here is how you can troubleshoot this problem:

1-Hard Reset

If you find your iPad Pro unresponsive, this is one of the first things you should try. To do this, press and hold the Sleep/Wake and Home buttons together until you see the Apple logo.  When you see the logo, let the buttons go.

2-Update

Update your iPad to the latest version of iOS. Simply go to Settings > General > Software Update. You device will look for an update, if an update is found, please update your device.

3-Airplane Mode

If your issue is not resolved, try enabling AirPlane Mode (Settings > Airplane Mode) while it is charging.  This means turn on Airplane Mode, then charge, and when it is charged, turn off Airplane mode.

4-iCloud

Automatic iCloud back up may be causing this. Go to Go to Settings > iCloud > Backup, then turn off iCloud Backup.

5-Diagnostics

Go to Settings > Privacy > Diagnostics & Usage,  and select “Don’t send”.

6-Handoff & Suggested Apps

Try this tip. Tap Settings > General > Handoff & Suggested Apps and turn off both Handoff and Installed Apps.

7-Restore

Last resort, data corruption in your backup file may be causing this problem  You may try restoring your iPad via iTunes and set up as new. Before this step, it is important to back up your device. To do this, connect your device to your computer.  In iTunes, select Restore. After you complete this, your device will restart, then set up your device as a new device. Test to see if this fixes your issue. If it does, now you may restore your device from your backup.

See also: iPad troubleshooting, How to fix your iPad problems

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  1. Sebastien Verliefde says

    Same problem, kinda. After 5 minutes of use screen blinked then went full white. Force restart doesnt work. It shuts down to blackscreen or goes on in full white with absolutely no other possibilities… I guess i’ll return it, i’m not a technician and it doesn’t look like there’s something else i can do about it. (Didnt even charge it fully to 100%) I’ve sent a mail to the Apple Team Support. Fingers crossed…
    By the way, white screen prevents me even to try a restore from backup on itunes, since i cant even unlock the ipad :-((((

    Reply

  2. Andrew Tiffin says

    So what’s the permanent fix? These are all temporary solutions which don’t fix the issue once you revert to standard settings.

    Reply

    • John gerard says

      I am having the same issue. Just read this article. We need to send in a bug report to Apple. Hopefully it will not take to long for a fix.

      John

      Reply