Some users are experiencing problems with iPad Pro. More specifically, users state that their devices keep turning off and become unresponsive while charging, and not because there’s no battery left.
It seems that a number of iPad Pro users are facing this issue.
If you find your iPad Pro unresponsive, this is one of the first things you should try. To do this, press and hold the Sleep/Wake and Home buttons together until you see the Apple logo. When you see the logo, let the buttons go.
2-Update
Update your iPad to the latest version of iOS. Simply go to Settings > General > Software Update. You device will look for an update, if an update is found, please update your device.
3-Airplane Mode
If your issue is not resolved, try enabling AirPlane Mode (Settings > Airplane Mode) while it is charging. This means turn on Airplane Mode, then charge, and when it is charged, turn off Airplane mode.
4-iCloud
Automatic iCloud back up may be causing this. Go to Go to Settings > iCloud > Backup, then turn off iCloud Backup.
5-Diagnostics
Go to Settings > Privacy > Diagnostics & Usage, and select “Don’t send”.
6-Handoff & Suggested Apps
Try this tip. Tap Settings > General > Handoff & Suggested Apps and turn off both Handoff and Installed Apps.
7-Restore
Last resort, data corruption in your backup file may be causing this problem You may try restoring your iPad via iTunes and set up as new. Before this step, it is important to back up your device. To do this, connect your device to your computer. In iTunes, select Restore. After you complete this, your device will restart, then set up your device as a new device. Test to see if this fixes your issue. If it does, now you may restore your device from your backup.
Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the original editorial direction of AppleToolBox. He is based out of Los Angeles, CA.
Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.
In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.
Same problem, kinda. After 5 minutes of use screen blinked then went full white. Force restart doesnt work. It shuts down to blackscreen or goes on in full white with absolutely no other possibilities… I guess i’ll return it, i’m not a technician and it doesn’t look like there’s something else i can do about it. (Didnt even charge it fully to 100%) I’ve sent a mail to the Apple Team Support. Fingers crossed…
By the way, white screen prevents me even to try a restore from backup on itunes, since i cant even unlock the ipad :-((((
Same problem, kinda. After 5 minutes of use screen blinked then went full white. Force restart doesnt work. It shuts down to blackscreen or goes on in full white with absolutely no other possibilities… I guess i’ll return it, i’m not a technician and it doesn’t look like there’s something else i can do about it. (Didnt even charge it fully to 100%) I’ve sent a mail to the Apple Team Support. Fingers crossed…
By the way, white screen prevents me even to try a restore from backup on itunes, since i cant even unlock the ipad :-((((
So what’s the permanent fix? These are all temporary solutions which don’t fix the issue once you revert to standard settings.
I am having the same issue. Just read this article. We need to send in a bug report to Apple. Hopefully it will not take to long for a fix.
John