If you own an iPhone, you probably use Files App quite frequently, maybe even on a daily basis. It’s a useful app that lets you manage all types of files on your device, upload files to iCloud, and even save files from other cloud storage, such as DropBox, Amazon Drive, Google Drive, and similar. However, at some point, the app might start freezing when you want to perform certain actions. So, what would be the cause for Files App freezing, and how to solve it?
Many iPhone users have encountered this problem. For some users, the app gets frozen when they try to manage large files. For others, the app freezes when they open PDF documents, while in some situations, the app freezes at random situations.
There is no specific reason why the app keeps freezing – it’s a software problem that we hope will be resolved in some of the future updates.
What to do When Files App Freezes?
Let’s talk about some of the most frequent situations when the Files App freezes.
The App Freezes While Downloading or Uploading Files
Are you experiencing the app freezing (or crashing) when you try to upload or download files from the cloud storage? In those situations, the Resultant screen might be blank or might even show that there are no files.
The first thing you should do is to Force Close the app from the multitasking screen. Double-tap on the Home button, and when the App Switcher appears, slide up your finger on the screen to close the app.
If you own an iPad, slide your finger up from the bottom to the top of the screen until all active apps appear. Then, drag the preview of the Files app to the upper part of the screen to close it.
Simply start the app again and it should work well.
The Files App Freezes at Random Situations
If the app freezes at random situations, such as when you try to edit a file, or maybe when you try to open certain types of files, you should close the app the way we mentioned above. The next thing you should do is clear the cache of this app and see if that solves the problem.
Go to Settings and tap on General.
Tap on iPhone Storage and click the Files app.
Tap Offload App. Confirm the selection.
Doing this will delete the app while keeping documents and data, so you will have to install the app again.
The Files App Keeps Freezing
In case the Files App keeps freezing constantly, you may need to manually update the application.
Go to the App Store.
Select the profile icon which is located at the top of the screen.
Scroll down to see all the pending updates for installed applications.
If the Files app is on the list, tap Update next to the icon. Alternatively, you can tap on Update All.
If the Files App keeps freezing, and you have already cleared the cache and updated the app, one of the things you should try is to update the software of your iPhone. It may not solve the problem, but at this point, it’s worth a try.
Go to Settings and tap on General.
Tap on Software Update, and then tap Install Now. If you see Download and Install, tap it to download the update, then select Install Now.
Problematic File Causing Freezing
If the Files app is stuck on loading a corrupted or large file and is frozen, try this trick:
Open the Mail app and start composing an email message.
Tap the icon to choose a file to attach.
Locate the file that is causing the problem in the Files app, and delete it from here.
Open Recently Deleted and delete the file there too.
Now try to open the Files app again. Hopefully, this does the trick.
I have been working in IT for over 25 years. As a child, I delighted in tinkering with radios, VCRs, and TVs—a passion that still resonates with me today. I possess an extensive array of TV and music streaming tech, fostering my ongoing fascination with these innovations, which I enjoy documenting through my writing. When I’m not engrossed in technological pursuits, I enthusiastically support my Chicago Bears or the Chicago Cubs. Additionally, I indulge my passion for collecting baseball cards, amassing a collection that some might consider excessive.
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