Several users have reported that they are experiencing some unusual Wi-Fi connectivity problems and issues. Mainly, the wireless connection seems to drop at random, or the iPhone won’t stay connected to a Wi-Fi connection for long. If you are having Wi-Fi issues, please try these tips to fix this issue:
Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.
Swipe down the Control Center, then turn Airplane Mode off. Wait 30 seconds, then turn it back on.
Fix #2 – Restart
Restart your iOS device. You can do this by pressing and holding the Side button and Volume Down until it displays the Power Off slider. Drag the slide to power it off.
Fix #3 – Reset Network Settings
Reset network settings by tapping Settings > General > Reset > Reset Network Settings.
Fix #4 – Forget Network
Tap Settings > Wi-Fi > find the Wi-Fi network you are currently using and tap and then tap “Forget this Network” to reset settings and try again.
Fix #5 – Setup New Network
Tap Settings > Wi-Fi > Other…
Type your Wi-Fi name: whatever your network is called, exactly how it appears under choose a network.
Security settings, choose WEP
When it asks your password, enter your wireless network password
Tap Join, this process will your help device remember your connection
Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the original editorial direction of AppleToolBox. He is based out of Los Angeles, CA.
Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.
In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.
Tried all 6, more than once. All other family phones and equipment are having no problems with wifi. Only my iPhone 12 mini. None of your suggestions have resolved my very important issue.
UGH! SIX variations on a fix for the same problem. While I do appreciate the effort you put into these fixes, I think it is time for APPLE to fix the problem!
I’ve tried five of these possible fixes and they ‘fixed’ the problem – for a minute or two but the phone reverted back to cellular each time.
I did not try fix no. six because there is nothing wrong with my WiFi equipment! It happens regardless of the WiFi network I connect to or the mobile service provider. It is the phone. And the latest ios did not fix it.
Again, I really do appreciate your efforts at solving the problem and wish any one of them had worked for me. Please keep us all posted if you do find a fix that resolves the problem for good.
I have tried all of these fixes and they are still not working. My laptop is connected to the internet and working fine, but my iPhone will not connect. It’s saying it is, but I know it isn’t because it will not allow me to update my watch because it is saying it is not connected to the internet. When I tried fix #5 I used the info you shared here and I input everything and it said “Could not find the network…”
WiFi connects and disconnects multiple times in seconds. Over and over.
It will not completely connect or disconnect and eventually gives a message that it cannot connect.
It does this with two different WiFi systems at work. None of the above instructions fix the problem nor do any of the other “fixes” I can find online.
I tried to join the wireless networks but when it ask for password seems like that the one that i entered is not acceptable,what is the option or what kind of password should i use
Hi Nellie,
The WiFi password for your home network is one that you or another household member set-up with your Internet Service Provider. If no one in your household remembers that correct password, have the person listed on the account contact your Internet Service Provider and explain to them that you no longer remember your password. Once you provide all the necessary information (like account number and other security questions), they should walk you through the steps on how to reset it.
If you are trying to connect to a public WiFi, usually no passcode is required. If a password is required, the place where you are connecting (like a hotel, coffee shop, etc) should provide you this code–just ask a representative.
There is no generic password that we know of to join WiFi networks.
and then tap “Forget this Network” to reset settings and try again.
Tried all 6, more than once. All other family phones and equipment are having no problems with wifi. Only my iPhone 12 mini. None of your suggestions have resolved my very important issue.
UGH! SIX variations on a fix for the same problem. While I do appreciate the effort you put into these fixes, I think it is time for APPLE to fix the problem!
I’ve tried five of these possible fixes and they ‘fixed’ the problem – for a minute or two but the phone reverted back to cellular each time.
I did not try fix no. six because there is nothing wrong with my WiFi equipment! It happens regardless of the WiFi network I connect to or the mobile service provider. It is the phone. And the latest ios did not fix it.
Again, I really do appreciate your efforts at solving the problem and wish any one of them had worked for me. Please keep us all posted if you do find a fix that resolves the problem for good.
I have tried all of these fixes and they are still not working. My laptop is connected to the internet and working fine, but my iPhone will not connect. It’s saying it is, but I know it isn’t because it will not allow me to update my watch because it is saying it is not connected to the internet. When I tried fix #5 I used the info you shared here and I input everything and it said “Could not find the network…”
WiFi connects and disconnects multiple times in seconds. Over and over.
It will not completely connect or disconnect and eventually gives a message that it cannot connect.
It does this with two different WiFi systems at work. None of the above instructions fix the problem nor do any of the other “fixes” I can find online.
Hi Sei,
Does this only happen at work or does it happen at home or when visiting public WiFi networks or at homes of friends/family?
We’re trying to delineate if the problem is at work or is with your device’s internal WiFi antenna or software.
We suggest you update to iOS 12.4 if you haven’t already. Just remember to back up before you update.
Liz
I tried to join the wireless networks but when it ask for password seems like that the one that i entered is not acceptable,what is the option or what kind of password should i use
Hi Nellie,
The WiFi password for your home network is one that you or another household member set-up with your Internet Service Provider. If no one in your household remembers that correct password, have the person listed on the account contact your Internet Service Provider and explain to them that you no longer remember your password. Once you provide all the necessary information (like account number and other security questions), they should walk you through the steps on how to reset it.
If you are trying to connect to a public WiFi, usually no passcode is required. If a password is required, the place where you are connecting (like a hotel, coffee shop, etc) should provide you this code–just ask a representative.
There is no generic password that we know of to join WiFi networks.
Best of luck and keep us posted.
Cheers,
Liz
will not take my password