AirPods Pro—The Complete Guide

The AirPods Pro are one of Apple’s most popular products as they change the way you listen to your content even more than the original AirPods. This is the de-facto guide for everything you need to know about these awesome wireless headphones from Cupertino.

In this guide, you’ll learn about what AirPods Pro are, what the different sound modes offer, what to do if you lose them, power tips to boost productivity, how to maintain your AirPods, troubleshooting common issues, and even more.

Related Reading

• AirPods Pro not working? Here are some tips and tricks
• Are the new AirPods Pro waterproof?
• Use AirPods Pro Shortcuts to quickly control ANC and Transparency mode
• How to fix red exclamation point errors on AirPods Pro
• AirPods Pro vs. Beats Solo Pro: Which ones should you buy? (Video Review)

What are AirPods Pro?

Apple’s AirPods are some of the most popular products to become available in quite some time. These headphones offer a wireless solution to listening to your favorite content, taking phone calls, and much more.

For months, there were rumors swirling about a “Pro” model of the AirPods being released. Back in October of 2019, the rumors became a reality as the AirPods Pro were quietly announced via a press release.

These new headphones tout similar battery life to the 2nd generation AirPods, which launched earlier in the year. But there is a new design for the Pro, as the stems have been shortened, along with a new Force Sensor for controls.

The two biggest features of the AirPods Pro is Active Noise Cancellation (ANC) and Transparency mode. ANC lets you eliminate background noise, while Transparency mode lets you hear the outside world clearly over your music.

Are AirPods Pro waterproof?

One key factor when anyone takes a look at the new AirPods Pro are whether they are waterproof. At the very least, it’s important to at least have some sweat resistance as AirPods are popular in the gym, especially if you don’t want headphones like the PowerBeats Pro.

• Are the new AirPods Pro waterproof?

As for the AirPods Pro, these are “Sweat and Water resistant (IPX4)”. This means that the Pro will be able to withstand splashing water, and will be able to take them to the gym. It’s just important to note that you can’t (or shouldn’t) take these for a swim.

What is the H1 chip?

Introduced along with the 2nd-generation AirPods, the H1 chip is Apple’s own chipset for wireless earphones. With the AirPods Pro, the H1 chip works to bring “Hey Siri” to the headphones, along with better battery life, improved stability, and even more.

The H1 chip works with Active Noise Cancellation and Transparency mode to provide better performance.

It also allows for wireless charging via the charging case, and even faster switching between devices.

What do you get in the box?

When you first open the AirPods Pro box, you are greeted with the earbuds themselves, front and center. Then, there are a few extras that Apple includes to get you started.

Here’s a breakdown of everything you get in the box:

• AirPods Pro
• Wireless Charging Case
• Lightning to USB-C Charging Cable
• Silicone Ear Tips (S, M, L)
• Documentation

Unfortunately, there are no Apple stickers to be found with the AirPods Pro.

If you have older Apple devices and aren’t sure if the AirPods Pro will pair with them, check out the AirPods Pro tech specs from Apple for a list of compatible devices.

How to pair to your iPhone for the first time

Instead of fiddling around with the Bluetooth menu, Apple has made pairing AirPods Pro to your iPhone an absolute breeze. Here’s what you’ll need to do:

1. Open the AirPods Pro case near your iPhone.
2. Press Connect in the on-screen pop-up.

The AirPods Pro quickly connect and start working with your iPhone. In fact, you can use any other Apple devices signed in to the same Apple ID, thanks to Automatic Device Switching.

Short on Time? Check out our AirPods Pro Tips Video

Make sure the ear tips fit right

As we mentioned above, there are three different ear tips included in the box, allowing you to find the best fit for your ears. To make things even easier, Apple added an Ear Tip Fit Test to the settings.

This test uses the microphones on the AirPods Pro to make sure the earphones are creating a tight seal in your ears. You want a tight seal for the best noise cancelation and to improve the bass response in what you’re listening to.

To run the Ear Tip Fit Test:

1. Connect your AirPods to your iPhone.
2. Open the Settings app.
3. Tap Bluetooth.
4. Under My Devices, tap the i next to your AirPods Pro.
5. Scroll down and tap Ear Tip Fit Test.
6. Tap Continue.
7. After putting both AirPods in your ears, tap the Play button at the bottom.

Once the test is finished, the results show whether there is a good seal or not. If you got a bad seal, try adjusting the AirPods in your ears or changing for a different size ear tip.

How do I change the ear tips on AirPods Pro?

The ear tips on your AirPods Pro snap on and off using a small plastic ring. All you need to do to remove them is to carefully pull the ear tip away from the body of the AirPod.

You do need to pull fairly hard to remove the ear tip, but be careful you don’t rip the thin silicone.

When attaching an ear tip to your AirPods Pro, make sure the oval-shaped plastic ring lines up with the AirPod grill, then push them together until you hear a click.

Can I use third-party AirPods Pro ear tips?

It’s possible to buy third-party ear tips for your AirPods Pro from trusted brands such as Comply. Many users prefer third-party memory foam ear tips over Apple’s silicone tips, so it’s worth trying out for yourself.

Although it ultimately comes down to personal preference, user reviews suggest that memory foam ear tips can provide:

• A more comfortable fit
• A tighter seal
• Better noise cancelation
• Improved audio quality

Use the AirPods Pro to control everything

Gone are the days of having to tap your AirPods (and eardrum) every time you want to control something. With the AirPods Pro, Apple switched to a Force Sensor in order to control your content, phone calls, and the noise canceling.

What is the Force Sensor?

If you look at the 1st and 2nd generation AirPods compared to the AirPods Pro, there are a few major design differences. Perhaps the biggest is the fact that the stems are shorter on the AirPods Pro.

And that’s also where you find the Force Sensors.

Here are all the controls that you can perform with the sensor:

• Squeeze once to play and pause music.
• Squeeze once answer an incoming call, then squeeze again to hang up.
• Squeeze twice to skip forward on a track, keep holding to fast forward.
• Squeeze three times to skip back on a track, keep holding to rewind.
• Squeeze and hold to switch between Active Noise Cancellation and
• Transparency mode.

In our opinion, this is a much better way to control your media. Something never felt right about tapping your eardrum with the regular AirPods.

Adjust the Force Sensor duration

Thankfully, Apple made it possible to adjust the duration that it takes before the Force Sensor reacts. This is particularly useful for users with mobility difficulties who might struggle to squeeze the sensor for a short period.

You can change this in the Accessibility settings. Here’s how:

1. Open the Settings app on your iPhone.
2. Scroll down and select Accessibility.
3. Scroll down and tap AirPods.

From here, you are presented with three different categories: Press Speed, Press and Hold Duration, and Noise Control. We want to focus on the first two categories.

Press Speed will adjust the speed required to press two or three times on the stem of your AirPod. The Default is already enabled, with there also being options for Slow and Slowest.

Press and Hold Duration adjusts the duration required to press and hold the stem of your AirPods to change the noise cancelation mode. Other than Default, you can adjust the settings to Short, or Shorter.

What is Active Noise Cancellation?

With the AirPods Pro, Active Noise Cancellation is a key feature, letting you block outside noise to focus on your media. Here’s Apple’s description of how it works:

An outward-facing microphone detects external sounds, which your AirPods Pro then counter with anti-noise, canceling the external sounds before you hear them. An inward-facing microphone listens inside your ear for unwanted internal sounds, which your AirPods Pro also counter with anti-noise.

All of this is done in real-time and with the help of the H1 chip. Turning AirPods Pro into the all-in-one headphones you need.

What is Transparency mode?

It can be annoying to have to take your AirPods in and out of your ears just to hear someone speaking. With Transparency mode, this is no longer an issue, as you can activate the mode and keep the AirPods in.

Essentially, this mode uses the microphones to let more sound in, so you can hear what’s going on around you. Rather than canceling it out with anti-noise.

• Use AirPods Pro Shortcuts to quickly control ANC and Transparency mode

How to switch between ANC and Transparency

We’ve all been there before: you’re listening to some music when someone starts a conversation with you. Instead of having to take out your AirPods, you can activate Transparency mode to hear them over your music instead.

Then you can turn ANC back on when the conversation is over.

To do so:

1. Make sure that the AirPods are connected to your iPhone and are playing music.
2. Swipe down from the top right-hand corner of your iPhone to reveal Control Center.
3. Press and hold the Volume bar in Control Center.
4. Switch between Noise Cancellation, Transparency, and Off.
5. Alternatively, squeeze and hold the Force Sensor on the stem of your AirPods Pro.

It’s important to note that you will want to make sure that the AirPods Pro are securely fitted in your ear. If not, you may run into issues with sound getting through when ANC is enabled, and not enough sound getting in when using Transparency mode.

Enable Noise Cancellation with a single AirPod

For one reason or another, not everyone uses both AirPods at the same time. At launch, it was thought that you wouldn’t be able to use ANC with a single AirPod, but that’s not the case.

You can actually enable ANC with a single AirPod via the Accessibility settings:

1. Open the Settings app on your iPhone.
2. Scroll down and select Accessibility.
3. Scroll down and tap AirPods.
4. At the bottom, enable Noise Cancellation with One AirPod.

You may notice that the sound quality isn’t as great as when you have both AirPods in. But that’s to be expected to a certain extent when using just a single AirPod.

Use your Apple Watch to control the Noise Cancelation mode

It would be a sin if Apple didn’t make it possible to change the Noise Cancelation mode from your Apple Watch. Luckily, we don’t have to worry about that, as you can switch modes just fine from the Watch.

1. Before getting started, make sure that the AirPods are connected to your iPhone and are playing music.
2. Wake your Apple Watch.
3. From the Now Playing screen, tap the Audio Sharing icon in the bottom-left corner.
4. Tap your AirPods Pro in the list.
5. Select Active Noise Cancellation or Transparency.

Obviously, you can switch back and forth from your Watch to your iPhone. This even works if you have your AirPods Pro paired to the Watch.

Set up Live Listen with the AirPods Pro

In addition to Transparency mode making it possible to hear the outside world better, there’s also Live Listen available. This allows you to use the microphone on your iPhone to amplify sounds in your AirPods, like a heading aid.

Here’s how you can set it up:

1. Open the Settings app on your iPhone.
2. Scroll down and select Control Center.
3. Tap Customize Controls.
4. Tap the Add (+) button next to Hearing.

Once you add Hearing to the Control Center, you still need to activate whenever you want to use Live Listen. Here are the steps to do that:

1. Connect your AirPods Pro to your iPhone.
2. Swipe down from the top-right corner to reveal Control Center.
3. Tap the Hearing icon.
4. Select Live Listen.

After activating Live Listen, move your iPhone closer to the audio source to amplify it in your AirPods Pro. This should help you hear with better clarity when listening to conversations.

Use Audio Sharing with the AirPods Pro

Gone are the days of having to share your playlist with someone by stretching a headphone cable between you. With Audio Sharing, you can both listen to the same audio from one iPhone at the same time, so long as you each have your own set of AirPods or AirPods Pro.

Here’s how to use Audio Sharing:

1. With your AirPods connected, start playing audio on your iPhone.
2. Swipe down from the top-right corner of the screen to reveal the Control Center.
3. Tap the AirPlay icon in the audio playback section.
4. Bring the other pair of AirPods closer to your iPhone and flip the lid open
5. A prompt appears with the option to Share Audio.

After your friend has confirmed, they will be able to listen to the same music or media that you are!

With the release of iOS 14, Apple even made it possible to Share Audio with an Apple TV 4K. This means you can each set the volume to your preference without worrying about waking the kids.

Automatic Device Switching

Automatic device switching promises to let you seamlessly switch between different Apple devices without needing to pair and repair your AirPods Pro each time.

You need to update your Apple devices to iOS 14, iPadOS 14, or macOS Big Sur to benefit from this feature.

Once you do so, the audio in your AirPods Pro automatically switches to whatever device you used last.

For example, if you’re listening to music on your MacBook and then answer a call on your iPhone, your AirPods Pro automatically switch from the MacBook to the iPhone. If you end your call and start watching a video on your iPad, the AirPods Pro automatically switch across to your iPad instead.

Spatial Audio in iOS 14 and iPadOS 14

Traditionally, you needed multiple speakers to experience immersive surround sound audio. But with the release of iOS 14 and iPadOS 14, Apple introduced an innovative feature to the AirPods Pro that gives you a surround sound experience using just your AirPods.

Spatial audio uses intelligent algorithms alongside the motion sensors in your AirPods Pro and your Apple devices to simulate surround sound.

It works with any Dolby Atmos videos you watch on your iPhone or iPad and creates the impression of sounds coming from left, right, above, below, in front, and behind you.

This amazing technology even adapts the sound field to keep everything centered on the screen when you turn your head or move your iPhone or iPad to a new location.

Have your AirPods Pro announce calls and texts

If you’re deep in studies or in a long work session, you may end up missing phone calls or text messages. With AirPods Pro, Siri can announce these messages to you so you don’t need to check your iPhone.

Here’s how to make Siri announce calls on your AirPods Pro:

1. Open the Settings app.
2. Scroll down and select Phone.
3. Scroll down and tap Announce Calls.
4. Tap Headphones & Car or Headphones Only.

The obvious benefit here is so that you can hear what messages are coming through, without actually stopping to pick up your phone.

How is the battery life on AirPods Pro?

When it comes to wireless earbuds, one concern is that the battery will not last long enough. Thankfully, with the AirPods Pro, battery life is about the same as standard AirPods with Apple touting five hours.

However, this lowers a bit—to 4.5 hours—if you’re using Active Noise Cancellation.

Thanks to the included charging case, you can get up to an additional 24 hours of battery life by recharging your AirPods. The case also provides a quick charge, allowing you to charge an AirPod (or two) for five minutes to get an extra hour of battery life.

Quickly check the battery life

You don’t want to run out of battery life on your AirPods Pro, especially if you have a full schedule ahead of you. There are a few ways to check the battery life on your AirPods, with the first taking advantage of the H1 chip and your iPhone.

Here’s how to check your AirPods Pro battery:

1. Open the lid of your AirPods case without taking them out.
2. Hold the case close to your iPhone and wait a few seconds.
3. The status of both the case and AirPods appear on your iPhone.

Another method for checking the battery life is enabling the Batteries widget on your iPhone. Once completed, you can view the remaining battery of both the AirPods and the charging case.

Additionally, you can just ask Siri how much battery life is left on your AirPods. Simply activate Siri and ask “What is the battery of my AirPods?” and Siri provides the remaining battery life.

Can I wirelessly charge the AirPods Pro?

After Apple introduced wireless charging with the 2nd-generation AirPods, it only made sense for the Pro version to sport wireless charging as well.

That sentiment rings true, as you can charge the AirPods Pro charging case wirelessly. Just tap the case while it’s charging to make the LED come on, showing whether the case is fully charged or not.

A green light means the case or AirPods are more than 75% charged. An amber light means it’s less than that, so you may want to wait.

Battery Notifications

With the update to iOS 14 and iPadOS 14, Apple introduced battery notifications for the AirPods and AirPods Pro. These notifications appear at the top of your screen to show your AirPods battery status when it gets low or when it’s fully charged.

It should save you the hassle of needing to manually check your AirPods Pro battery.

Find misplaced AirPods Pro

As amazing as the AirPods are, they sure can get lost pretty quickly. It doesn’t take much for you to put one in a pocket, only to have it fall out while walking around.

With the help of the new and improved Find My app, you can locate your AirPods with ease:

1. Open the Find My app on your iPhone.
2. Tap Devices at the bottom of the screen.
3. Scroll down and select your AirPods Pro from the list.
4. Tap Play Sound if your AirPods are nearby and are within earshot. If not, tap Directions and the last known location will appear on a map so you can find them easily.

Unfortunately, this won’t help if you misplaced the charging case, at which point you’ll need to get a new one from Apple.

How to prevent lost AirPods

There’s an easy way for you to combat potentially losing your AirPods. One method is to rename the AirPods to something with your name and phone number.

Here’s how to rename the AirPods:

1. Open the Settings app.
2. Select Bluetooth.
3. Tap the i next to the name of your AirPods.
4. Tap on Name.
5. Enter the name of your choosing.
6. Tap in the top left-hand corner to go back.

The new name will be saved, allowing you to hope that someone will give you a ring in the event the AirPods are lost.

Reset AirPods Pro

There are times where your AirPods may not be working properly. For those times, you’ll want to reset them and get them paired to your iOS or macOS device again.

1. Ensure that your AirPods Pro are in the charging case.
2. Wait 30 seconds, and then open the lid.
3. Open the Settings app on your iPhone.
4. Select Bluetooth.
5. Tap the i next to your AirPods.
6. Tap Forget This Device and Confirm.

After the headphones have been unpaired from your iPhone, you will need to leave the lid open on the case. Then, press and hold the Setup button on the back of the case for 15 seconds, until the light on the front starts flashing. From there, you can re-pair the AirPods Pro to your iPhone.

Update AirPods Pro firmware

This was a hot topic when the AirPods Pro first launched, as there were some compatibility issues. While there is no easy way to just press an “Update Firmware” button, there is still a way to force the update.

1. Ensure that your AirPods are paired and connected to your iPhone.
2. Listen to music for up to one minute.
3. Place the AirPods Pro back into the charging case and charge them for at least 30 minutes.

After the update has happened, you won’t necessarily see a notification. However, you can restart your connected devices and see if the issues still persist.

Properly use AirPods Pro with a Mac

As one would expect, Apple makes it easy to use its new headphones with your Mac. If you don’t already have an iPhone for the initial setup, have no fear, as you can still pair them.

1. From your Mac, open the Control Center from the menu bar.
2. Select the AirPlay button next to the Volume slider.
3. Click the Arrow next to your AirPods Pro to reveal all the noise cancelation modes.
4. Alternatively, go to System Preferences > Bluetooth and click the Options button for your AirPods Pro.

The nice thing here is that you can quickly switch between modes without needing an iPhone to do so.

Customize AirPods using the Mac

If you don’t have an iOS device in order to customize your AirPods Pro, there is a way to do so with your Mac.

Here’s how to access the menu:

1. Make sure your headphones are actively paired.
2. Open System Preferences on your Mac.
3. Click Bluetooth.
4. Click Options next to your headphones.

From here, you are presented with a few different settings. You can adjust which microphone to use, toggle Automatic Ear Detection, and even set the Force Sensor controls for each AirPod.

Pair AirPods Pro with an Android device

The world of iOS isn’t for everyone, as a case can be made for some Android devices being better than even the latest iPhone. Or maybe you using enjoy both platforms but want to use the AirPods Pro with an Android phone.

Here’s how you can pair the AirPods with an Android device:

1. Open the lid on your AirPods Pro case.
2. Press and hold the Setup button on the back of the case for 15 seconds.
3. The light on the front of the case will start flashing.
4. From there, open the Settings app on your Android phone.
5. Tap Bluetooth under Connected Devices.
6. Tap Pair New Device.
7. Select the AirPods Pro from the Available devices list.

Now that the AirPods Pro are connected to an Android device, here’s a breakdown of what works:

• Active Noise Cancellation
• Transparency Mode
• Controls via Force Sensors

But that’s about it, so you won’t be able to view AirPods battery level indications, nor will you be able to use Apple’s Ear Tip Fit Test or Audio Sharing. But if those other features are not important, the Pro’s will be perfect, even with an Android device.

Step things up a notch with AirPods Pro and Shortcuts

With iOS 13 and iPadOS, Shortcuts has been turned into a system app, meaning that there’s nothing extra to download. With the AirPods Pro, you can actually create Shortcuts to quickly switch between ANC and Transparency modes.

How to switch Noise Control Mode with Shortcuts

If you want to dive deeper into Shortcuts, you can create a toggle for turning on ANC or Transparency mode. These are extremely simple, and are a perfect way to get some users acclimated to using Shortcuts in general.

Here’s how you can create the Shortcut for yourself:

1. Open the Shortcuts app on your iPhone.
2. Tap the Add (+) button in the top right-hand corner.
3. Using search, type AirPods into the search box.
4. Tap Set Noise Control Mode.
5. From the main panel, tap Route within the shortcut and select your AirPods Pro.
6. Then, tap on Noise Control Mode.

From here, you can select what you want to the Shortcut to do, and here are the options:

• Off
• Noise Cancellation
• Transparency
• Ask Each Time

If you choose to activate Noise Cancellation with the first Shortcut, you can go back and create a second one to activate Transparency. The benefit of creating two separate Shortcuts is to access them quickly via the Shortcuts Widget or by long pressing on the app to activate them.

Can you get AppleCare+ at a later date?

As we mentioned above, it can be a big downer if you end up losing an AirPod or the charging case. Instead of having to shell out another $250 for a whole new package, you can take advantage of AppleCare+.

If you don’t sign up at purchase, you have 60-days to sign up, after the initial purchase date.

• Yes, you can renew Apple Care for your iPhone, iPad, & Apple Watch!
• How to transfer an AppleCare+ plan to a new device

The cost for AppleCare+ on the AirPods Pro is just $29, and that grants you two years of coverage, with two “accidental incidents”. For example, if you broke one AirPod Pro and did not have AppleCare, you would be charged $89. However, if you signed up for the protection plan, then you would just pay $29.

However, if you end up losing either the earbud or the wireless charging case, you are out of luck and have to pay $89 for either one. That price is regardless of whether you signed up for AppleCare+ or not.

Replace lost or broken AirPods Pro earbuds

Regardless of whether you signed up for AppleCare+ or not, you can still get a replacement AirPod or charging case. Here’s what you’ll need to do:

1. From your browser, navigate to getsupport.apple.com.
2. Log in with your Apple ID.
3. Select AirPods.
4. At the top of the page, click on Lost or Missing AirPods > Replace lost AirPods.
5. Follow the steps on screen to order a replacement AirPod.

After you make your payment, Apple will send a confirmation email, and then will update you with tracking information after it has shipped.

How to pair your replacement AirPod

In the event that you have to order a replacement AirPod Pro, then you will need to get it paired after it arrives. One might think that the process is more intensive, but that’s actually not the case. Here’s what you’ll need to do:

1. Place both AirPods in the charging case.
2. With the case lid open, press and hold the Setup button on the rear for five seconds.
3. While the light is flashing white, unlock your iPhone and follow the setup animation.

Voila! Now your replacement AirPod is paired with the charging case, the other AirPod, and your iPhone!

Replace any accidentally lost ear tips

Unfortunately, you cannot just stockpile a bunch of ear tips for your AirPods Pro. In the event that you want or need to order replacements, you’ll have to go through Apple’s support.

Here’s what you need to do:

1. From your browser, navigate to getsupport.apple.com.
2. Log in with your Apple ID.
3. Select AirPods.
4. At the top of the page, click on Lost or Missing AirPods > Replace lost AirPods Pro ear tips.
5. Follow the steps on screen to order replacement tips.

As is the case with replacing lost earbuds, you will receive a confirmation email after paying the $3.95 fee. Then, another email will arrive with updated tracking information and Apple states this will take between 3-5 business days.

What to do if your AirPods Pro are crackling or popping

One issue that has seemingly cropped up more and more as of late is that the AirPods start crackling, popping, or have unnecessary static. This can happen when playing music, podcasts, or making phone calls. Nevertheless, it’s a frustrating issue when it happens, and here are a few steps you can take.

Try with a different app

The easiest way to start troubleshooting your AirPods Pro is to try and switch to a different app. Some have found that there have been app updates that cause issues with the AirPods Pro. So if you’re listening to music and hear the issue, try playing a YouTube video to see if it continues.

Disconnect and re-pair to your iPhone

The next method for getting your AirPods to stop acting funky is to disconnect them. The process for doing so is no different than other Bluetooth products, and here’s how you can do so:

1. Ensure that your AirPods Pro are in the charging case.
2. Wait 30 seconds, and then open the lid.
3. Open the Settings app on your iPhone.
4. Select Bluetooth.
5. Tap the i next to your AirPods.
6. Tap Forget This Device and Confirm.

After you have done this, you can proceed to pair your AirPods Pro with your iPhone or iPad again. In the event that you are still having issues, try performing a soft reset. This can be done by placing the AirPods back into the charging case for at least 30 seconds and then removing them.

Performing that task stops any devices from trying to connect to your AirPods Pro. And when you take the AirPods Pro out of the case, make sure you’re using the device you’re trying to connect them to.

You can even take the extra step of unpairing the AirPods from any other devices they are connected to prevent interference.

Check for a software update

Apple occasionally releases new software updates for the AirPods Pro. Unfortunately, there are no release notes to refer to as to what these updates include. However, we can assume they are standard bug fixes and software tweaks to improve the experience.

Here’s how you can update the software:

1. Ensure that your AirPods are paired and connected to your iPhone.
2. Listen to music for up to one minute.
3. Place the AirPods Pro back into the charging case and charge them for at least 30 minutes.

Toggle Automatic Ear Detection

The next method is more for those who are experiencing “stuttering” with their media playback. But if you fall in that category, you can try toggling Automatic Ear Detection off and then on again.

This feature allows for your AirPods to know when it’s in your ear, so that the media can be paused or played based on what’s going on.

1. Open the AirPods Pro charging case, but leave the AirPods inside.
2. From your iPhone, open the Settings app.
3. Tap Bluetooth.
4. Locate your AirPods Pro and tap the Information Button in the list of devices.
5. Scroll down and toggle Automatic Ear Detection to the Off position.
6. Wait a few moments, and then toggle the setting to the On position.

Turn off Wi-Fi while on a call

Sometimes, you may experience the aforementioned problems when on a phone call. This can be due to the different devices interfering with the Bluetooth connection on your iPhone. In that case, you’ll want to turn off Wi-Fi while on the call.

If you want to turn off Wi-Fi quickly, swipe down from the top right-hand corner of the screen, and tap the Wi-Fi icon. This will temporarily turn off Wi-Fi and will re-connect at a later time. If you need to turn off Wi-Fi permanently, then follow these steps:

1. Open the Settings app on your iPhone.
2. Tap Wi-Fi.
3. Toggle Wi-Fi to the Off position.

After the call has been completed, you can go back into the Settings app and turn it back on.

Contact Apple Support

The final option is to reach out to Apple’s Support Team. The representatives likely will have you go through some troubleshooting steps, and if you followed the steps above, this will already be completed.

In the event that the AirPods have been found to be defective, Apple may issue you a replacement set of AirPods Pro.

1. From your browser, navigate to getsupport.apple.com.
2. Log in with your Apple ID.
3. Select AirPods.
4. At the top of the page, click on Replace Lost or Missing AirPods.
5. Follow the steps on screen to order replacement AirPods Pro.

AirPods Pro Maintenance and Troubleshooting

The AirPods Pro are built solid by Apple and backed by a warranty. If you have any sound related issues with the AirPods, you should reach out to Apple and get them fixed.

Most of the maintenance that you’re required to perform on these units centers around proper cleaning of AirPods. Since many users use them daily, after a while, one may notice charging issues. The AirPods Pro may not charge or charge very slowly.

This is primarily because of accumulated dirt and debris either in the case or in the charging contacts of the AirPods themselves.

• How to clean your AirPods and other wireless earphones

AirPods Pro Not Charging? Fix it now

The other minor issues related to AirPods Pro pertain to the initial setup and use of the earbuds. We have prepared a complete troubleshooting guide that will answer most of your questions if you run into any issues.

Accidents do happen. Here is what you can do if your AirPods Pro get water damaged.

• AirPods through the washing machine cycle, what can you do?

We hope that you found this complete guide informative and useful. Be sure to bookmark it as a useful resource. Please let us know in the comments if you have any questions. We hope that you truly enjoy this amazing piece of Apple hardware.