iTunes could not back up the iPad/iPhone/iPod because an error occurred error, how to fix

Several users have reported that when they attempt to create an iPad, iPhone, or iPod touch backup, they get the following error message: iTunes could not back up the iPad/iPhone/iPod because an error occurred.

Fix:

Try each step until you resolve your issue:

  • Restart your computer.
  • Make sure you have the latest version of iTunes (or Choose iTunes > Check for Updates)
  • Ensure that your computer’s OS is up to date.

If your issue was not solved, it may be that you have a corruption in your current back up files: To resolve this: First; Back up your backup: iTunes stores the backup files in the following locations:

Mac~/Library/Application Support/MobileSync/Backup/

Windows XP: \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\

Windows Vista and Windows 7: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\

Locate your back up files and get a copy of your backup; then go to iTunes > Preferences > Devices > Device backups. This is where you can delete older backups. Delete the current back up and try again to see if the issue is fixed.

Comments

    • iMac says

      do i need to register this tool? because its asking for a key.. if u kindly let me know if it’ll work without registering this tool then i’m glad to try it out.. thanks in advance

  1. Rene Schreiber says

    Hi, tried the above… doesn’t work for me. It’s only when I kill the backup task in windows task manager does the sync process carry on with a error (about the failed backup) at the end.. Any other good idea’s out there?

  2. Abbas Ali Siddiqui says

    Thanks dear, it works: iTunes > Preferences > Devices > delete backups. Sync you phone again for a new backup.

  3. Dave Goh says

    It did not work for me. THe error message still show ‘iTune could not backup XYZ ipad2 because the back up could not be saved in the computer.

  4. Dem says

    Im sorry but i have a windows 7 and the first step did not work, so i attempted to fix it the other way by:

    “If your issue was not solved, it may be that you have a corruption in your current back up files: To resolve this: First; Back up your backup: iTunes stores the backup files in the following locations”

    but i cannot seem to find the first step that it tells me to do.. clicking on users and then appdata..
    I cannot even find the users button

    pls help

  5. Nawazy says

    @Dem
    Appdata is a hidden folder so you need to (windows 7) go to a folder click organise/Folder options go to the View Tab and tick Show Hidden Files then click apply to all folders.

  6. says

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  7. Jorge Ramos says

    I deleted the BackUps I had form my new iPad and tryied to make a new BackUp and nothing. The same message. Do Apple cares about this old problem?

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