You may want to change your Apple account’s security questions and answers for various reasons (e.g. you forgot the answers). You can change your answers provided when you signed up for your Apple ID. To do this, visit My Apple ID. Then click on the “Manage your account” link to log in to your account. Then select Password and security. You need to answer (and remember) your security questions in order to change your security questions.
However, if you forgot your answers (this may be the reason that you want to change your answers), there is an option for you to reset your security info. To do that click “Send reset security info email to (your email).” After clicking, Apple will send you an email explaining how to reset your Apple ID security questions and answers; simply follow the instructions.
December 16, 2012 at 7:15 AM
Help changed password because I put my credit card detales and now my password and I’d have been disabled
December 24, 2012 at 5:43 PM
theres no such thing as a “send reset security info” button anywhere on the page…… now… wut do i do???
December 30, 2012 at 10:00 AM
i have the same problem as u D:
January 3, 2013 at 3:19 PM
I can’t find it either. Is there another way to reset or remember your security questions?
January 13, 2013 at 7:33 AM
WTF APPLE YOU SCREWED ME OVER AGAIN!
January 10, 2013 at 12:20 AM
Same problem! I could find the button! And since I don’t live near a apple store, I had to schedule a call with them. I wish someone would tell me where the stupid button is!!
February 9, 2013 at 8:56 AM
equally pissed. try not asking such subjective questions! most companies ask questions that have a concrete answer. glad i just dropped several hundred dollars to them.
February 9, 2013 at 8:59 AM
i got lucky and managed to GUESS my answer. considering there were an infinite number of responses i am quite lucky. either way…there needs to be a better system than this.
January 18, 2013 at 8:01 AM
I am the same what can I do
December 30, 2012 at 9:45 AM
i forgot my security question for my iTunes and i want to buy something how to i change them
December 30, 2012 at 8:49 PM
ok really, lets put this into perspective. Apple is trying to keep our accounts secure, but in doing so are now preventing us from accessing said account. Don’t you think that some kind of backup plan should have been created before all this was set in stone. Now they have million of people who can’t buy anything because they don’t remember the answer they put down for a dumb security question (myself included)!!!!!
Are you really going to try to tell me that we are all on our own now because apple didn’t think this through? Wonderful!
January 1, 2013 at 11:54 AM
This is ridiculous there is no way to reset security questions. I even watched the you video of an Apple employee showing options screen by screen. Guess what my Account screen has no button for changing and/ or resetting by email my security questions. Lucky I can still access my account as I know the password and I can and have reset my password by email to see if this would help no dice. So now when I get kicked to security questions. I have to reset my password via email to get back in and again change my password. I have had this account for years and never set up security questions. I’m sure this is the real problem as we they recoded they probably didn’t notify existing account holders to set up security questions.
January 7, 2013 at 8:47 PM
My problem is that they might be sending the email to the wrong account, because its not showing on my account. It’s my only email account so…
January 3, 2013 at 10:08 PM
There is no reset tab in my apple id.
January 6, 2013 at 10:53 AM
Exactly!!
January 25, 2013 at 4:04 AM
same here!! not a satisfied customer…..
January 3, 2013 at 11:55 PM
This is embarrassing l don’t even find the button
May 12, 2013 at 9:57 PM
no one can ima call apple customer suport and chew them way the hell out
January 4, 2013 at 1:43 PM
It’s stupid I want to buy an app but its asking for security questions what I didn’t give answers to
January 4, 2013 at 9:20 PM
Can someone call apple an ask?!
January 5, 2013 at 8:33 AM
help i cannot find the rest security questions just ring apple support or go to your local apple store
January 6, 2013 at 10:09 AM
Is there a solution in the meantime? I have the same problem … there is no reset button anywhere for the security question!!! I have tried on 3 different machines now (iPad, Mac and Window’s PC).
January 6, 2013 at 4:23 PM
I found a button but the email is not being sent to my email address. I’m thinking that it is not my email address at all that it is being sent to. What am I supposed to do about that?
January 7, 2013 at 8:44 AM
Where you found the button??
January 11, 2013 at 7:38 AM
Call Apple Tech Support,with a little information and the serial number of the device you are using they can get you going again
January 13, 2013 at 12:35 AM
where is the button? ive been searching for 90 minutes now!!!!!
January 13, 2013 at 12:36 AM
where is the button? ive been searching forever!!!!!
January 18, 2013 at 3:28 PM
Wheres the button
January 24, 2013 at 2:13 PM
This is how you reset them. GO to appleid.apple.com and sign in to your account. Click on password and security. When the questions pop up you will look in the lower left had corner of the screen and you will see temporary support pin. Click on that and it will generate a temporary four digit pin number. Sign out and sign back in and you can reset your security question answers. Word for thought, pick the questions that require one word answers. They are easier to remember. Hope this helps.
January 29, 2013 at 11:41 AM
What do you do after you sign back in thou??? and when do i use the pin number??
May 12, 2013 at 9:58 PM
where please where is the stupid button
January 8, 2013 at 2:39 PM
To get the button, you need to make a rescue email, but to do that you need to know your security answer questions! Ridiculous…
January 10, 2013 at 6:53 PM
So, I’ve clicked the link that says it will email it to my inbox, and now here’s the problem, IT DOESN’T APPEAR!!!, I am sorry for that outburst, it’s just that I’ve been at this for hours looking in all directions, and the sent e-mail is nowhere to be found… I have things i want to pay off before i start owing Apple… please help
January 11, 2013 at 2:41 PM
I also found the button but am not getting the email?
January 25, 2013 at 8:23 AM
where is the reset security info button?
February 4, 2013 at 8:02 PM
okay, so to get the reset button you need a rescue email, to get the rescue email you need the stupid security questions. You can get them by generating a temporary 4 digit support pin, but to do that you have to have an older computer. W.T.F.
February 3, 2013 at 1:04 PM
I can’t get the email either! I’ve hit the button 100 times and yet I’m not getting the email. I’ve waited days. wtf is going on
January 13, 2013 at 7:37 PM
Help to change sercurity question
January 14, 2013 at 5:58 AM
Here is something else i found out,the problem i was having was my youngest could not purchase items from the itunes store even though she had a itunes card security questions would pop up which she never answered in the first place and i could not change.the problem was she was under 13 yrs old once i changed her birthdate to my birthdate the problem went away.we answered new security questions and have had no problems since.hope this helps.
January 16, 2013 at 4:16 PM
I have the same problem I can’t find the reset button , I need a little help here please!
January 19, 2013 at 11:54 AM
Fuck u apple go fuck ur self you fuckin better get this security question shit fixed because I had my account for years and I fuckin don’t remember my security question I’ve been trying to reset them so please fix these apple
May 12, 2013 at 11:21 PM
i had the same problem
January 19, 2013 at 2:16 PM
So I was having the same problem as you guys, I just got an iTunes card and wanted to download a book but it made me answer these security questions that I didn’t make.
You need to reset the security questions but you have to call apple. Call this number: 1-800-275-2273. That number is for the United States. You’ll get a robot machine thing and once you speak to a real person tell them you need to reset your security questions.
You’ll need the site: appleid.apple.com open. The person will tell you to sign into your account then click on the “password and security” option. The person will then tell you to click on a button that says “pin” and then click on generate pin. The person will ask you for the pin and give it to them. Then you’ll need to log out of your account and the person will reset some stuff, then log back in and you can now chose what to make your security questions.
Hope this helps y’all!
February 7, 2013 at 4:04 PM
Nick,
This worked like a charm. Once I finally got to Toby in security he made the necessary changes. Thanks for providing the phone number.
Somehow you need to find a way to get this out to everyone.
January 20, 2013 at 1:17 AM
I need apple support from a operator , with my apple I’d and rescue email
January 22, 2013 at 12:55 PM
I changes my security questions its actually quite easy
January 29, 2013 at 11:44 AM
how did you??
January 25, 2013 at 4:02 AM
when i type in my security codes on the bottom theres no bar to reset them……….. not a satisfied customer.
January 29, 2013 at 10:44 PM
And of course now the fucking thing is locked out. Well done Apple you have created an unfixable paradox. Cant get the security reset without knowing the answers WHICH HAVE BEEN LONG FORGOTTEN !!! WHY MUST YOU DO THIS ??
I HATE THIS NONSENSE !!!!!
February 6, 2013 at 10:54 AM
Just talked with Dave @ Apple in Portland. Walked me thru same problem you have all been having. Guy is an Apple Angel. Call him at 877-388-0879 x51284
February 6, 2013 at 4:26 PM
I checked my apple account,it was not the qestion i answered before!
February 14, 2013 at 3:17 PM
To reset security questions you have to speak to Apple Care go to:
apple.com/support/iTunes
Bottom left click on contact us and set up callback
Or call 800 my iPhone
You have to know your password
February 18, 2013 at 7:32 PM
My 14 year old daughter cannot remember what she put down for her answers and now she can’t buy songs apps movies nothing!!!! This is crazy!!
February 18, 2013 at 7:33 PM
My 14 year old daughter cannot remember what she put down for her answers and now she can’t buy songs, apps, movies,
nothing!!!! This is crazy!!
February 19, 2013 at 2:23 PM
If u sign into your account add a credit card sign out, and back in again then try to pay something instead of it asking u what ur questions are it will ask for the credit card number. Then it will work! (U can deflate the card from ur account after)
February 20, 2013 at 7:47 PM
i hate this it freaking sucks i want to buy something
February 21, 2013 at 9:42 PM
pissed off what is this? i just want to reset my questions so that i can download music and games! is that so hard!? CAN SOMEBOSY HELP ME.??????????????????????? ajitated.
February 23, 2013 at 2:16 PM
Apple just lost my business and the business of all my friend and family
March 9, 2013 at 9:33 AM
F YOU APPLE AND YOUR SECURITY QUESTIONS!
April 1, 2013 at 7:51 PM
I have been locked out for over a month now. Apple said if you cant answer the questions there is nothing they can do. Now i have to file a lawsuit. They are holding my purchased songs hostage. That is theft. Unbelievable.
May 24, 2013 at 8:16 AM
I stopped buying music from Apple because of these Security Questions. Here’s how ridiculous this is. I opened a new iTunes account, bought a few songs. Went back the next day and Apple insisted I was using a different computer (which I wasn’t and I have a dedicated IP address) so enter the infamous security questions which of course I forgot.
I call Apple and they can’t help me, too many failed login attempts. Huh? Support can’t override a lockout like that? Additionally, the Tier 1 Apple support operator wanted me to verify information that I never gave them to begin with! What was he going to verify it against?
Hi Amazon I’m here to buy music….One click and the music is on my Desktop? Thank you!