iOS 6: Keyboard shortcuts not working on iPhone / iPad

Several users have reported that their iPhone/iPad keyboard shortcuts stopped working after updating to iOS 6.

If you are having this problem, please try the following tips to fix your issue. Try each step until you resolve your problem:

  • Delete a shortcut and create it again.
  • Try adding a new shortcut to your existing shortcut list.
  • Restart your device by pressing and holding the Sleep/Wake button until you see the “Slide to power off,” then slide the slider.
  • Delete your shortcuts and re-add them; restart your device.
  • Reset the keyboard dictionary by tapping Settings > General >Reset > Reset Keyboard Dictionary.
  • It may be an iCloud sync issue. Tap Settings > iCloud > Documents & Data to see if you have “Documents & Data” turned on, then tap to turn it off. Now try to use your shortcuts. If they now work, turn back on “Documents & Data.”
  • If you have Emoji enabled, try disabling Emoji and check to see if your shortcuts are working. Then turn back on Emoji.
  • Do a hard reset by pressing and holding the Sleep/Wake button and the home button together for at least 10 seconds until your device is turned off (ignore the slider).

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Comments

  1. Pamela G Lauman says

    Do a hard reset by pressing and holding the Sleep/Wake button and the home button together for at least 10 seconds until your device is turned off (ignore the slider).

    This one worked for me. Thanks!

    • Christoph says

      The iCloud sync option worked for me too, except that after I turn sync back on, the problem reappears.

      I keep having problems with iCloud and iTunes Match all the time. I don’t see how iCloud is better than MobileMe with all its notorious bugs. Not their finest hour either.

  2. Mary fayenoriski says

    Believe me, I’ve tried all these supposed remedies, and none works for long. It an iOS issue and only Apple can fix it. Complain. Apple techs at Genius Bar and Apple Support Phone aren’t aware of the problem.

  3. AJ says

    It’s documents and data. Turn it off in settings and restart your phone. This solves the problem. But still needs to be resolved because some people obviously want use the sharing data on their multiple devices. But since I’ve turned mine off its been working ever since when nothing else worked for me. It’s an iCloud issue I think

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