iPhone not activating; “we’re sorry, we are unable to continue with your activation at this time.” error fix

Several users have reported they were unable to active their iPhones after a restore or update process (e.g.”Erase All Content and Settings”). They further reported they received this error: “We’re sorry, we are unable to continue with your activation at this time”.  If you are having this problem, please try the following tip to resolve your iPhone activation problem.

To solve this problem, place your iPhone into DFU recovery (recovery mode):

  • Turn off your device by pressing and holding the on/off button for a few seconds until the red slider appears, then slide the slider (Wait for the device to turn off fully). If you are unable to this; simply press and hold the on/off and Home buttons at the same time until your device turns off. After it turns off, release the buttons.
  • While pressing and holding the home button; connect your device to your computer (USB cable). Keep pressing the home button until you see the  “Connect to iTunes” screen. When you see this screen, you can release the home button.
  • Open iTunes (if not already) and you will see the “recovery mode” alert; then use iTunes to restore your iPhone.



  1. ace boogie says

    I have this problem also, but my home button doesn’t work. I wanted to download an app to replace the home button, but can’t activate my phone no more. Is there a possibile way to activate it anyways? Or I’ll have to physically change the home button?

  2. ricardo says

    Make sure you have iTunes 7.5 or later. Apple recommends using the latest version of iTunes.
    Disconnect the USB cable from the iPhone or iPod touch.
    Turn off the device (hold the Sleep / Wake button pressed for a few seconds until a red slider appears, then slide the slider. Wait for the iPhone or iPod touch off.
    Hold down the Home button while reconnecting the USB cable. When reconnecting the USB, the device should connect.

    Note: If you see the message “Loading … Please Wait” or the screen shown below, let the device charge for at least 10 minutes to ensure the battery has some charge and then start again at step 2.

    Continue holding the Home button while iPhone starts. While it is booting, you will see the Apple logo.
    When you see “Connect to iTunes” screen, you can release the Home button and iTunes will display the recovery message:

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