iTunes sometimes generates the error message “The network connection was reset” for some users, especially when attempting to purchase music or other media from the iTunes Store.
In most cases, for Mac users the fix for this issue is to change DNS servers to those offered by Google Public DNS or OpenDNS as follows:
- Go to the Apple menu in the top-left portion of the screen and select System Preferences
- Click the Network pane
- Select your current type of Internet connection from the left-hand pane (AirPort, etc.) and click “Advanced”
- Select the DNS tab.
- Tap the plus (+) button in the lower-left of the System Preferences window and enter the following DNS entries: for OpenDNS use 18.104.22.168 and 22.214.171.124 and for Google Public DNS, use addresses: 126.96.36.199 and 188.8.131.52
- Remove other DNS entries using the minus (-) button.
- Click “Apply Now.”
For Windows Users, change your PC’s DNS settings using Control Panel
- Open Control Panel
- Click on Network and Internet.
- Select Network and Sharing Center
- In the left pane, choose Change adapter settings
- Right-click what shows as connected to the internet
- Select Properties
- Select Internet Protocol Version 4 (TCP/IPv4) from the list
- Click the Properties button
- Choose Use the following DNS server addresses option
- Type these DNS server addresses
- Google Public DNS addresses: 184.108.40.206 and 220.127.116.11
- OpenDNS addresses: 18.104.22.168 and 22.214.171.124
- Click OK to apply these new DNS Settings