While it may be a bit overpriced to some, there’s no denying that the Apple Studio Display is an incredible piece of technology. Not only does it feature a true 5K resolution, but it also is one of the most elegant external monitors that you can find.
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The Studio Display is also one of the few good monitors out there that features a built-in webcam along with built-in speakers. There’s very clearly a bit of inspiration taken from the Pro Display XDR which came out a few years ago, and is quite a bit more expensive than the Studio Display.
How To Get Your Studio Display Repaired
But one question that you might end up having is how to get your Studio Display fixed. This is a common question whenever someone purchases a new monitor, as it’s not exactly the same as getting the screen fixed on an iPhone, iPad, or even a MacBook.
Thanks to the fact that this is made and sold by Apple, getting the Studio Display repaired is much different than other monitors or external displays. In the event that something happens to your latest investment, what do you need to do?
Reach Out To Apple Support
The first step that you’ll need to take is to reach out to Apple Support. Apple’s support team will guide you through the entire process, and you can even reach out through iMessage on your iPhone, as opposed to relying on the in-browser chat. But before you proceed, we recommend that you find and jot down the Serial Number for your Studio Display.
There are actually two ways to find the Studio Display’s serial number, and as long as your screen itself isn’t broken, here’s the first method:
- With your Mac connected, click the Apple icon in the top left corner of the Menu Bar.
- From the drop-down menu, select About this Mac.
- Click System Report.
- Click Graphics / Displays.
From there, your Serial Number should be visible, allowing you to copy it to a note, or manually write it down.
Because this is a monitor, after all, Apple also put the serial number for your Studio Display on the device. For those who have a Studio Display with a stand, you’ll find the serial number on the bottom of the stand itself.
Apple recommends holding the sides of the display and gently laying the display “face down on a soft, clean towel or cloth”. This is so you don’t accidentally cause any damage to the Studio Display in the event that you’re just trying to find the serial number. Those who have a Studio Display with a VESA mount will find the serial number on the bottom of the VESA mount adapter which is attached to your monitor.
Armed with this information, you’ll be able to provide the serial number to the Apple Support representative in order to set up a repair or replacement.
Apple Studio Display Repair Costs
Outside of knowing whether you can actually get your Studio Display fixed, you likely might be wondering how much it will cost you. Surprisingly, the cost to get your Studio Display fixed is much cheaper than you might expect.
Provided that you paid the $149 fee for AppleCare+, the cost for repairs is as follows:
- Screen or external enclosure only (with AppleCare+): $99
- Other damage (with AppleCare+): $299
Unfortunately, Apple doesn’t provide any indication as to what the cost of repairs might be if you need to get your Studio Display fixed and don’t have AppleCare+. Instead, you’ll need to speak with an Apple Support representative or set up an appointment at your local Apple Store.
Can You Change Studio Display Stand?
The Apple Studio Display is one of the more interesting products available in Apple’s vast lineup. The monitor is available in three different primary configurations consisting of the following:
- VESA Mount Adapter
- Height- and Tilt-adjustable
But what if you purchase the Tilt-adjustable monitor due to availability, and want to swap it out for a VESA mount? Unfortunately, you can’t just do this yourself, but you can make an appointment at your local Apple Store and they can change it for you.
As we found on the r/Mac subreddit, this isn’t something that can just be done for free. The cost for switching to a VESA mount adapter is $119 plus tax while switching to the height-adjustable stand is $519 plus tax.
The reason for this additional cost seems to be because of the repair process, as Apple needs to disassemble and then reassemble the display. We’re not exactly sure why Apple would make this such a pain of a process, especially when there’s limited availability of the Studio Display.
You might be better served just using a few books or getting something like a monitor stand if you need to adjust the height of your Studio Display. Maybe the price will come down in the near future, but we wouldn’t bet on it.
Andrew is a freelance writer based on the East Coast of the US.
He has written for a variety of sites over the years, including iMore, Android Central, Phandroid, and a few others. Now, he spends his days working for an HVAC company, while moonlighting as a freelance writer at night.