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You are here: Home / How-to / iOS Facebook: “Error Signing In”, fix

iOS Facebook: “Error Signing In”, fix

By SK 79 comments Last updated March 13, 2019

More than a few of us check Instagram or Facebook every day, maybe even every hour, for regular updates on family, friends, and news. So when Facebook’s apps (FB, FB Messenger, WhatsApp, and Instagram) suddenly aren’t working, it’s a potential crisis!

Several readers report an issue where they receive the message Facebook: error signing in. With this error, they are completely unable to sign into Facebook on their iDevices, including iPads, iPhones and iPod Touches.

After entering their Facebook ID and password, they receive the following error message: “Error Signing In. Could not communicate with the server.”

Other possible errors when FB’s servers are down include:

  • Facebook Will Be Back Soon
  • Sorry, something went wrong
  • Account Temporarily Unavailable
  • Sorry, an unexpected error occurred. Please try again later. Error code: 2
  • Login Failed. Sorry, an unexpected error occurred. Please try again later. Error code: 1 (FBAPIErrorDomain)
  • This media could not be played
  • An unknown network error has occurred
  • Cannot communicate with the server
  • Facebook is down for required maintenance right now Facebook error message something went wrong

Additionally, you may find that Facebook can log you in, but many service functions remain unavailable—in particular, media uploads to Facebook are often don’t work. Instagram WhatsApp Facebook and Messenger this media could not be played error message

If you experience these issues, take a look at the following tips. And try each step one at a time until you resolve your issue.

Contents

  • Quick Tips 
    • Can’t log into FB Messenger, Facebook, Instagram, or WhatsApp?
  • Recently Changed or Updated Your Facebook ID or Password?
  • First Things First
  • It’s may not be just you: Check Facebook’s Server Status
  • Seeing Error 2?
  • First Line of Defense with Facebook: Error Signing In
    • For iOS 11 and higher, Apple no longer supports Facebook with single sign-on, system-level integration
    • A Short But Weird Solution
  • Second Steps to Fix Facebook: Error Signing In
  • Credentials OK but still getting Facebook: Error Signing In
  • Still Getting Facebook: Error Signing In
  • The Last Stop
  • How to force restart (reset)
  • Report your problem to Facebook
    • How to report something that isn’t working to Facebook with your iDevive
  • Reader Tips 

Quick Tips 

Follow These Quick Tips When You Can’t Log Into Facebook or Access Features

  • Check if Facebook’s Servers are down
  • Try using Cellular (Mobile) Data instead of WiFi or vice-versa
  • Verify your credentials (user ID and password) using a browser instead of the app, especially if you recently changed anything
  • Delete the Facebook App and reinstall it
  • Disable any firewalls or anti-virus/malware software temporarily
  • Make sure you set your iDevice’s Date & Time to Set Automatically
  • Reset your network’s settings
  • Reset your device’s Location & Privacy data

Can’t log into FB Messenger, Facebook, Instagram, or WhatsApp?

Remember that Facebook owns a few other social media networks, including Messenger, Instagram, and WhatsApp.

So anytime you experience errors with Facebook, you might also see reports of trouble accessing these photo sharing and messaging services as well.

Recently Changed or Updated Your Facebook ID or Password?

Apparently, if you change your email or your password during an update of the app, the new app does not recognize this new password or email.

Consequently, you get this Facebook: error signing in!

Best practice is to change Facebook back to the old password, delete your Facebook app from your iDevice, and then reinstall the app.

It should now work for you. If not continue reading…

First Things First

Before you go through this tip list, make sure that your Facebook username and password is correct.

Go to Safari or any other browser and sign into Facebook to ensure your Facebook credentials are correct.

If not, follow their steps on retrieving your Facebook ID or password, or both.

iOS Facebook: "Error Signing In", fix for Facebook: Error Signing In

If you have no trouble logging into Facebook via Safari, try closing your Facebook app and restart again.

To do so, double press your home button and swipe upwards on the Facebook thumbnail. The reopen your Facebook and try again.

It’s may not be just you: Check Facebook’s Server Status

Before you spend any more of your time, check if the problem is with Facebook itself, rather than you.

And remember that both Facebook and its Instagram ( a FB subsidiary) occasionally suffer localized and even widespread outages. So it’s best to check this before spending time troubleshooting. Live Server and Service Outages on World Map

If you see “Sorry, something went wrong. We’re working on getting this fixed as soon as we can,” check and see if FB’s servers are down.

Go to a site like DownDetector and see if there are similar reports by other users.

If other users report problems, then your issue is most likely an internet service or switch related issue that needs Facebook (or other companies that support FB’s infrastructure) to fix.

Some of these sites also include a Live Outage Map to give you an idea of where the problems are occurring in real-time. iOS Facebook: "Error Signing In", fix

Another option is to check Twitter. Facebook site outages are often reported by FB users on Twitter. Check the hashtags for #facebookdown and #instagramdown.

Additionally, check your news feeds for any information about outages. Large Facebook problems are usually reported on most news sites–just type in Facebook and review those results.

In that case, your only remedy is time. Facebook message account temporarily unavailable error message

Seeing Error 2?

Error code 2 is a connection based error which means you, the Facebook client, are unable to communicate with the Facebook’s servers.

First, check if Facebook (or Messenger, Instagram, WhatsApp) Servers are down following the instructions listed above.

If the servers look good, then it could be your connection that’s the issue.

Users who got this error may have a bad network or WiFi connection. So try changing to a different WiFi network or use cellular data instead of WiFi.

Additionally, your connection to FB’s Servers may be prevented by a firewall or other security software.

So if you have a firewall installed on your network, this could be the problem.

First Line of Defense with Facebook: Error Signing In

It’s usually the simplest solutions that are the most difficult to figure out.  But our readers comments that this tip really works.  And all without much effort!

Go to Settings > General > Date & Time and make sure Set Automatically is toggled ON (green)…more often than not, this one step resolves the problem!

Another quick tip for users with iOS 10 or earlier is to go to Settings, select Facebook, and tap Delete Account.

Then re-enter your Facebook ID (username and password.)

For iOS 11 and higher, Apple no longer supports Facebook with single sign-on, system-level integration

Instead, Apple treats Facebook (along with other social apps like Twitter) the same as all your other third-party apps.

That means to log out; you need to go through the Facebook App itself.

Tap the main menu button in the lower right corner (3 horizontal lines) and on your profile page scroll down to Log Out–tap that and confirm your logging out of Facebook, then sign into again. iOS Facebook: "Error Signing In", fix

A Short But Weird Solution

When you see this error, tap on cancel.  It pops up again.

The key is to work in between this short time to write username and password.

Type each word one by one between your taps on cancel.

Once you write in your username and password, tap on login.

Second Steps to Fix Facebook: Error Signing In

  1. Go to Settings > General > Reset > Reset Network Settings How To Fix Messages and iMessage Problems in iOS 11
  2. Wait for reboot
  3. Tap Facebook app
  4. Fill username and password
    1. This process reactivates FB

If not, make sure that you connect your device to the Internet. Launch Safari and check to see if you can view websites.

If you are having connection problems you may try these basic troubleshooting tips:

  • Tap Settings and toggle off and back on WiFi
  • Restart your device
  • Restart your router
  • Reset network settings by going to Settings > General > Reset > Reset Network Settings. Note that this will erase all your network settings such as your Wi-Fi passwords etc. iPhone reset the network settings

Apple Toolbox also has these troubleshooting tips for WiFi.

So if you’re having connection issues that are not resolved, please take a look at these tips.

Credentials OK but still getting Facebook: Error Signing In

If you are sure that your Facebook credentials are correct and using iOS 10 or earlier, on your iOS device, tap Settings > Privacy > Facebook, then disable Facebook.

Now try to log in again. Once logged in, please go back and re-enable the privacy setting that you just disabled. iOS Facebook: "Error Signing In", fix

For iOS 11 (or if the above tip didn’t work), try deleting the Facebook App.

It’s best to delete the app via the Settings app.

So go to Settings > General > iPhone Storage (or whatever iDevice) > Facebook > Delete App. 

Another option in iOS 11 and above is to Offload App –this keeps all your documents and data but removes the app itself.

Either way, once you offload or delete FB, restart your device, and then reinstall Facebook via the App Store (or if offloaded, via this same Storage setting.)  iOS Facebook: "Error Signing In", fix

Still Getting Facebook: Error Signing In

Open any browser like Safari or Chrome (or another browser of your choice).  Go to Facebook and sign in.

Go to your Facebook Settings and select Security.  And remove your iDevice from this section.

Follow These Steps

  1. On iDevice go to Settings > Privacy > Facebook
    1. Disable Facebook (it’s a toggle button)
  2. Log into your Facebook on your computer and click on the gears icon (Settings)
    1. Go to Settings > Security > Recognized Devices
    2. Click the ‘Edit’ button and ‘Remove’ the Facebook for iDevice
  3. On the iDevice, go to Settings > General > Reset
  4. Press ‘Reset Location & Privacy’ and confirm
  5. Open Facebook through the app on iDevice

The Last Stop

For folks using iOS 10 or lower, if you still have problems with your iDevice and Facebook: “Error Signing In,” tap Settings > Privacy > Facebook and toggle off the Facebook option. iOS Facebook: "Error Signing In", fix

Then open your Facebook app, try to log in. After you log in, go back to your privacy setting and turn the Facebook adoption back on.

For folks using iOS 11 & if that previous tip didn’t work for you with iOS 10 or lower, try this: on your iDevice tap Settings > General > Reset > Reset Location & Privacy. App Store Displays No Purchases for Previous Purchases

If you still have problems, restart your iPad or iPhone.

If restarting does not fix your issue, force reset your iDevice.

Force restart your iPhone, iPad, or iPod touch only as a last resort and only when your iDevice is not responding.

How to force restart (reset)

iCloud keeps asking for password (iOS and OS X); fix

  • On an iPhone 6S or below plus all iPads & iPod Touches, press Home and Power at the same time until you see the Apple logo Forced Restart Not Working on iPhone 8 or iPhone X?

  • For iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo Forced Restart Not Working on iPhone 8 or iPhone X?

  • On an iPhone X series or iPhone 8 or iPhone 8 Plus: Press and quickly release the Volume Up button. Then press and promptly release the Volume Down button. Finally, press and hold the Side button until you see the Apple logo

Report your problem to Facebook

If Facebook and its other services and properties (Instagram, WhatsApp, or Messenger) still aren’t working, consider submitting your feedback to Facebook’s Report a Problem site. facebook's help center siteInclude a description and screenshot of your issue, if you can.

How to report something that isn’t working to Facebook with your iDevive

  1. Tap the Menu Button
  2. Scroll to the bottom and select Report a Problem
  3. Select the Facebook product you’re having a problem with
  4. Describe your problem in the text box, including the steps you took to encounter the issue
  5. Add a screenshot by clicking Choose Files
  6. Tap Submit

If you cannot access their help site, check out Facebook’s Twitter account.

Reader Tips 

  • Check that your wifi isn’t blocking Facebook. I just switched to another WiFi network (at my job) and everything worked again
  • All I did was go to Setting > General > Date & Time > and switched the button to ON for Set Automatically
  • Try everything like deleting Facebook, Instagram, and WhatsApp apps and then reinstalling those same apps with their latest app updates. Then go to Safari Settings and delete all your cookies, website data, and history. Reboot all your devices including Macs (if applicable) and also reset your network settings in Settings > General > Reset. Finally, reboot your router. Then try launching Facebook (or Instagram and WhatsApp) again
  • What worked for me was turning Wi-Fi completely off via the Settings App and then logging in to Facebook and Instagram using my cellular data connection only (LTE)
  • Turning off WiFi, connecting to mobile data and launching the Facebook App, AND THEN re-connecting to WiFi worked for me
sudz - apple
SK( Managing Editor )

Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the original editorial direction of AppleToolBox. He is based out of Los Angeles, CA.

Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.

In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.

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Reader Interactions

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Show 79 Comments

  1. Leslie Aronson says

    October 4, 2021 at 5:26 PM

    Can’t get onto Facebook with mi iPad. Keeps saying I’m not connected to the internet but I am. Then says “error code 2. How do fix?

    Reply
  2. Dore S Gowda says

    April 26, 2021 at 11:30 AM

    unexpected error occurred login facebook issue in iphone, hey team plz find solution ASAP

    Reply
    • Larelle says

      September 7, 2021 at 7:49 PM

      None of this worked, unexpected error occurred please try again later. Any suggestions for this error please

      Did you get it fixed

      Reply
  3. Danika Hampson says

    April 19, 2021 at 3:54 AM

    I have followed all the help and still can’t log in to messenger and Facebook on my iPhone. I can use Facebook on safari.

    Reply
  4. Matthew Landa says

    April 18, 2021 at 10:34 PM

    Tried everything -has anyone got a solution yet?
    can log in through browser but app on ipad and iphone do not work.

    Reply
  5. Jori says

    January 30, 2021 at 8:38 PM

    I tried everything to get in my Facebook or messenger app and it says login error keeps popping up I honestly don’t know what to do I wanna fix it so I do not have to get a new phone

    Reply
    • Tammy Fultz says

      February 24, 2021 at 11:27 AM

      Don’t get a new phone. We did and nothing changed!! Same error every time “Unexpected error please try again later” this is only happening with one device!! We have 3 iPhones, 2 iPads, a desktop and 2 laptops. Only one of the devices is having this issue. We’ve gone as far as replacing that device and starting from scratch. Still having the same error pop up!!!!

      Reply
  6. Aikin says

    January 25, 2021 at 8:01 AM

    I have tried all the suggested solutions but still unable to log in via fb apps. Still prompt me the same error: unexpected error occurred. I can log in to my fb account via safari, but not the fb apps.

    Reply
  7. Jill Roberts says

    December 18, 2020 at 12:32 AM

    I am having the same exact problems with my iPhone 8 plus I have followed every instruction I have found on the Internet and absolutely nothing works I am able to go on Facebook through Safari but not through the icon and also I cannot access Messenger and this is all happened since the last update from Facebook. This needs to be fixed ASAP as you are going to lose a ton of customers

    Reply
  8. Pete says

    December 13, 2020 at 12:46 PM

    I tried everything and nothing worked. No matter what I do I keep getting Facebook iphone app Login Error An unexpected error occurred. Please try logging in again from my iphone. No problems logging in through my pc.

    Reply
  9. Denis Smith says

    December 7, 2020 at 3:33 AM

    I have tried all the suggested methods including resetting my device but still cannot login to the app. No issue logging in on browser but the experience is horrible now on a mobile browser with the update to new Facebook . iPad gen 6 iOS 14.1

    Reply
  10. charles erico says

    November 26, 2020 at 7:28 PM

    i can log in my facebook and messenger to other devices but on my iphone 7plus this is what it shows “an expected error occured”

    Reply
  11. Jessica says

    November 4, 2020 at 4:08 PM

    I am having problems logging into Facebook on the app. I can’t get into messenger either. I am able to get into Facebook on safari so I know it’s not my account. When I try to log in on the app it gives me an error message. I have uninstalled and reinstalled and restarted my phone already. I usually only use FB on my phone.

    Reply
  12. Kim Roxas says

    October 23, 2020 at 4:52 AM

    Unexpected error on log in using the App. device Iphone11 Promax

    Reply
  13. PREET says

    September 12, 2020 at 6:05 AM

    Unexpected error is occurred while login in Facebook APP IN IPHONE 11PRO MAX

    Reply
  14. Travis says

    June 19, 2020 at 8:21 AM

    I followed each and every step on my 4th generation iPad, which can only update to 10.3.3. I keep getting the error message. I cannot login through my settings tab at all. I can install the Facebook app and sign in that way, as well as go to the website and login on the iPad. However, I need to be able to sign in through the settings> Facebook tab for a game data transfer.

    Reply
  15. Julie says

    April 13, 2020 at 9:57 AM

    Hi , I’ve got a problem with my iPad ,it’s connected to wifi at home, all our other devices are ok but iPad won’t let me connect to fecebook , what’s app , safari if reinstalled Facebook still no good I keep getting this to ,asyncsocketexception ! Please help as certain apps on iPad won’t connect beacause of Facebook too .

    Reply
  16. Gurpreet Singh says

    January 28, 2020 at 5:42 AM

    Unexpected error is occurred while login in Facebook

    Reply
    • Elizabeth Jones says

      January 28, 2020 at 8:06 AM

      Hi Gurpreet,

      Overnight there were some server issues with Facebook. It looks like those are now resolved.

      Reply
    • Daniel says

      November 6, 2020 at 2:52 AM

      i have the same problem did you resolved your problem. can you please help me to resolve it

      Reply
  17. Jessica says

    January 14, 2020 at 12:24 PM

    HELP!! I have tried allllll of the tips and tricks– nothing is working — it started doing this on iphone AND browsers on a desktop a week ago!! I really need it to work. This is what it says:

    Sorry something went wrong. we are working on getting it fixed

    Reply
  18. Aneisha Williams says

    November 21, 2019 at 12:35 AM

    I have a error when trying to sign in on Facebook app and messenger but I can’t login on safari PLEASE HELP

    Reply
    • Elizabeth Jones says

      November 21, 2019 at 8:32 AM

      Hi Aneisha,

      Try clearing your Safari’s website data. Close Safari and go to Settings > Safari. Scroll down and tap Clear History and Website Data.

      Once done, go to Settings > General > Reset > Reset Network Settings.

      Reset Network Settings

      Resets all your network connection options and sets your device’s network settings back to the factory defaults. Clears your current cellular (if applicable) and WiFi networks including saved networks, WiFi passwords, and VPN settings.

      Before you reset your network’s settings, be sure have your WiFi network name and passwords available for re-entry.

      Once reset, enter your WiFi passcode again.

      Then try again to log into FB after the restart.

      Reply
  19. Abel gebrehiwet says

    August 19, 2019 at 9:15 PM

    Dear my Facebook account is not working on my Facebook app so can you help me how I fixed please thank you

    Reply
  20. Debaraj Rout says

    August 14, 2019 at 8:11 AM

    Pls help me

    Reply
    • Elizabeth Jones says

      August 14, 2019 at 9:21 AM

      Hi Debaraj,

      What’s going on with your device and Facebook? Do you get this particular error “error signing in” or are you seeing something else?

      Let us know what’s happening so we can try to help.

      Liz

      Reply
  21. Mae says

    August 8, 2019 at 4:55 AM

    Hi! Anyone having this problem? I can’t log into Facebook Page Manager via my iphone. I keep getting an Error Code:10 notification. Anyone has the same problem and any remedy?

    Reply
  22. Julia says

    July 4, 2019 at 3:26 PM

    I’ve done literally all of the above but still nothing! Please help . I’ve got Error 2

    Reply
  23. Nahid says

    May 16, 2019 at 12:24 AM

    facebook login error an unexpected error occurred. please try logging in again for Iphone 7????

    Reply
    • Kate Vyrina says

      August 28, 2019 at 12:39 AM

      Same dude, same…

      Reply
  24. Donald R Lochotzki says

    March 14, 2019 at 7:46 AM

    Facebook comes on then goes away tried to uninstall then install again a few times same thing happens now have a 3 in right corner of Facebook symbol any suggestions

    Reply
  25. Karla says

    March 13, 2019 at 6:39 PM

    I keep getting “login failed” help me how to log in

    Reply
  26. Lindsy says

    March 13, 2019 at 5:47 PM

    I can’t log in to Facebook keep getting error 2 code

    Reply
  27. Cindy says

    March 13, 2019 at 5:40 PM

    Right now I have access to Facebook and messenger but my husband does not. Why is it that I have access and he doesn’t?

    Reply
  28. Noman says

    March 13, 2019 at 5:31 PM

    Helle please set the fb its showing error code 2 id is not sing in so plzz do help thnks

    Reply
  29. Mary Rose says

    March 13, 2019 at 5:15 PM

    I can’t log in on facebook, it always shoew unexpected error and error code 2. What am i going to do to fix this problem?

    Reply
  30. Alexis says

    March 13, 2019 at 5:00 PM

    When will fb be back?

    Reply
    • SK says

      March 13, 2019 at 6:51 PM

      Hi Alexis,

      Some users report FB, Instagram, and Messenger are coming back online for their devices and apps as of 6 pm Pacific Time in the US.

      Restart your device and see if it now works.

      We tested on several devices–about half are working again…and half not yet.

      We expect FB issues to resolve on all devices in the coming hours.

      Stay tuned and check Facebook’s twitter feed for the latest updates

      Reply
  31. Margaret says

    March 13, 2019 at 4:18 PM

    Facebook Wont Let Me Log In
    Keeps Say Error 2 Need Help

    Reply
  32. Honey Doe says

    March 13, 2019 at 4:10 PM

    Tried everything and nothing worked

    Reply
  33. Jestine says

    March 13, 2019 at 3:58 PM

    I cannot log into my Facebook or instagram account. It keeps saying error code 2. I’ve been trying for 6 hours to log in, I’ve tried everything that has been posted but nothing is working.

    Reply
  34. Lizette Sarmiento says

    March 13, 2019 at 3:41 PM

    I cannot log in into my messenger account.

    Reply
  35. Gail Caldwell says

    March 13, 2019 at 3:17 PM

    Can’t get into my Facebook keeps coming up error code 2 have tried other ways and new password reset keeps coming up too many codes used.

    Reply
  36. Siobhan Mckillop says

    March 13, 2019 at 2:42 PM

    I have managed to get back into the Facebook app but I can still not access the messenger app. Any idea why one is working and one is not??

    Reply
  37. Amanda (Mandy) McIntosh says

    March 13, 2019 at 2:01 PM

    I can’t seem to get into my account after numerous attempts. I keep getting an error 2 code

    Reply
  38. Jamila says

    March 13, 2019 at 1:35 PM

    Hi i cant login my fb accout it shows error
    Code 2

    Reply
    • Jessa says

      March 13, 2019 at 4:16 PM

      Me too , i cant login my fb accout it shows error
      Code 2

      Reply
  39. Katie quaintance says

    March 13, 2019 at 1:28 PM

    How come it is only certain people my husband can still use his Facebook but I can’t and how will we know when it is fixed I have tried everything

    Reply
  40. Dennis mercado says

    March 13, 2019 at 1:24 PM

    FaceboOK error code 2.. how can i fix this problem? Because my facebook is very important to me. When it will be fix??

    Reply
    • Jenn says

      March 13, 2019 at 5:43 PM

      Still having issues with Error 2 message. Can’t login. Still an issue with anyone else?

      Reply
  41. Michael says

    March 13, 2019 at 1:20 PM

    Saying error 2 on my Facebook and Instagram… can’t log in… is there a problem??

    Reply
  42. Dennis mercado says

    March 13, 2019 at 1:20 PM

    I cannot log in to my facebook now because of error 2 hiow can i solve this problem??

    Reply
  43. Kathleen Snyder says

    March 13, 2019 at 12:56 PM

    My phone I never had a problem with login my Facebook been years now until it’s said I can’t log in error code 2

    I’m concerns lost my FB profile my pictures etc is someone hacked mine?

    I try to look it up google how to fix I totally not understand and I can hold of Facebook to ask for help support but said no match my email for FB it’s creepy?

    Please help me fix my FB to able login in like always be

    Reply
    • SK says

      March 13, 2019 at 1:12 PM

      Hi Kathleen,

      There is a widespread problem with Facebook’s Servers today after pushing out a new update.

      This problem impacts all of Facebook’s family of apps, including FB, FB Messenger, WhatsApp, and Instagram. They are aware of the issues and are currently working on it to get things back asap.

      The problem is NOT related to any DDOS attack–so it’s unlikely your account is hacked or compromised.

      Since the issue is with the servers, only Facebook can fix it.

      Check out Facebook’s Twitter account for updates (

      Reply
      • Chelsea says

        March 13, 2019 at 3:27 PM

        When is Facebook expected to be back up!

        Reply
        • SK says

          March 13, 2019 at 6:52 PM

          FB is starting to get back online for folks as of 9 pm Eastern time US.

          Restart your device and check again. If still down, wait another few hours and try again.

          Reply
  44. Michelle Breau says

    March 13, 2019 at 12:44 PM

    Facebook error code 2. Can’t connect to Facebook, when will it be fix?

    Reply
  45. Edith Shevills says

    March 13, 2019 at 12:19 PM

    In the FB app I get a message – unexpected error please try later error 2

    If I try through Safari I’m told FB are updating details on my acc

    Which is true?

    Seems like no one seems to know what’s happening

    Reply
  46. Lar Nolan says

    March 13, 2019 at 11:36 AM

    Hi won’t let me log in keeps say error 2 what’s that mean and can u fix it

    Reply
    • SK says

      March 13, 2019 at 12:24 PM

      Hi Lar,

      There is a major server outage at Facebook today, impacting all of their properties including Facebook, Messenger, WhatsApp, and Instagram.

      Unfortunately, since the problem is with their servers, only time is the remedy.

      We encourage you to reach out to their customer service teams via Twitter to let them know the problems you experience

      Reply
    • Michelle says

      March 13, 2019 at 12:49 PM

      Îm having the same problem, is it fix yet?

      Reply
  47. Isabelle says

    March 13, 2019 at 10:58 AM

    I get an error code 2 when I try to sign into my face book on my I phone ? What’s going on and what’s error code 2

    Reply
    • SK says

      March 13, 2019 at 12:27 PM

      Hi Isabella,

      This error is related to a problem on Facebook’s Servers–they pushed out an update today and there are a lot of issues with it.

      Reply
  48. Diane Bennett says

    March 13, 2019 at 10:52 AM

    I can’t get into facebook. When I tried resetting my password and the new.
    code came in, I got a message there where no new codes. Error. ode is 02 which tells me it could be a facebook server. Help

    Reply
  49. Gab says

    March 13, 2019 at 10:49 AM

    Hi Im having a problem. I cant log in my facebook in my iphone, ipad and PC for 24 hours already and i need it badly to communicate. Ive been seeing error code 2 the whole time and i did all the tips above and nothing. Is there any solution? pls help me

    Reply
    • SK says

      March 13, 2019 at 12:27 PM

      Hi Gab,

      Sadly, the problem is on Facebook’s end so at this point, no troubleshooting on your specific device or account will help.

      Reply
  50. George says

    December 10, 2018 at 8:02 AM

    Hi, I’ve had a ” Something went wrong ” message on Facebook since Friday and it’s not budging. Similarly, my Messenger is saying ” Cannot load conversations ”

    Can anyone help ?

    Thanks.

    Reply
    • SK says

      December 10, 2018 at 11:09 AM

      Hi George,

      These problems usually indicate an issue with Facebook’s Servers. If so, you should see improvements over the coming days.

      If you suspect the problem lies with your account or the app, try deleting the apps (Facebook and Messenger) and then reinstalling them via the app store–this always downloads and installs the most recent version for your iDevice’s iOS.

      Sam

      Reply
  51. Kammie says

    November 14, 2017 at 7:37 PM

    I’m getting a unknown error on my new I phone x I can not login into facebook I need help

    Reply
    • SK says

      November 14, 2017 at 8:24 PM

      HI Kammie,

      Try reinstalling the Facebook app using a new iOS 11 feature called Offloading. It removes the app but retains all your data–that way reinstalling is easy!
      Check out this article for more details.

      SK

      Reply
  52. LaTasia Simms says

    October 22, 2017 at 3:45 AM

    I requested a Facebook reset code and when I enter the code in the FB app I get the unknown error message.

    Reply
  53. LaTasia Simms says

    October 21, 2017 at 4:47 PM

    I’m getting a unknown error message when I enter the Facebook reset code, please advise on what to do?

    Reply
  54. Carlos says

    October 10, 2017 at 1:59 AM

    I FOLLOWED EACH OF YOUR STEPS TO TRY TO CONNECT FACEBOOK FROM MY IOS 11 APP, but it’s impossible. Doesn’t recognize my password, and I can log in without problem to facebook messenger mobile version and facebook web version. I don’t know what I can do…

    Reply
  55. Marianne Davis says

    July 4, 2017 at 8:22 AM

    The disabling Facebook in my iPad settings worked for me. Thank you!

    Reply
  56. Jason says

    December 6, 2016 at 12:35 PM

    tried all the reset tips for iPad – none worked. make sure date and time set to automatic…this will resolve the issue.

    Reply
  57. jessica says

    October 15, 2016 at 4:26 AM

    Thank you sooo much!!
    My facebook is back!

    Reply
  58. ye says

    November 15, 2015 at 7:47 PM

    I can logon FB app on my iPhone but i can’t enable FB from the device privacy setting no matter how many times i tried with the same password i used to login FB app/web. The same error to communicate with server is prohibiting me to login other apps that requires FB login.

    Reply
  59. Anne Marks says

    June 11, 2015 at 9:04 PM

    I’ve been struggling for ages with this. Now its ok!! Thanks a lot.

    Reply
  60. David Martinez says

    May 28, 2015 at 3:27 AM

    I can open Facebook in the PC and IPad but not in the Iphone.
    I have done everything above and nothing
    first says can’t connect to the server and then error with internet when I have 4 G and wifi correctly working….very sad….

    Reply

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