More than a few of us check Instagram or Facebook every day, maybe even every hour, for regular updates on family, friends, and news. So when Facebook’s apps (FB, FB Messenger, WhatsApp, and Instagram) suddenly aren’t working, it’s a potential crisis!
Several readers report an issue where they receive the message Facebook: error signing in. With this error, they are completely unable to sign into Facebook on their iDevices, including iPads, iPhones and iPod Touches.
After entering their Facebook ID and password, they receive the following error message: “Error Signing In. Could not communicate with the server.”
Other possible errors when FB’s servers are down include:
- Facebook Will Be Back Soon
- Sorry, something went wrong
- Account Temporarily Unavailable
- Sorry, an unexpected error occurred. Please try again later. Error code: 2
- Login Failed. Sorry, an unexpected error occurred. Please try again later. Error code: 1 (FBAPIErrorDomain)
- This media could not be played
- An unknown network error has occurred
- Cannot communicate with the server
- Facebook is down for required maintenance right now
Additionally, you may find that Facebook can log you in, but many service functions remain unavailable—in particular, media uploads to Facebook are often don’t work. 
If you experience these issues, take a look at the following tips. And try each step one at a time until you resolve your issue.
Contents
- 1 Quick Tips
- 2 Recently Changed or Updated Your Facebook ID or Password?
- 3 First Things First
- 4 It’s may not be just you: Check Facebook’s Server Status
- 5 Seeing Error 2?
- 6 First Line of Defense with Facebook: Error Signing In
- 7 Second Steps to Fix Facebook: Error Signing In
- 8 Credentials OK but still getting Facebook: Error Signing In
- 9 Still Getting Facebook: Error Signing In
- 10 The Last Stop
- 11 How to force restart (reset)
- 12 Report your problem to Facebook
- 13 Reader Tips
Quick Tips
Follow These Quick Tips When You Can’t Log Into Facebook or Access Features
- Check if Facebook’s Servers are down
- Try using Cellular (Mobile) Data instead of WiFi or vice-versa
- Verify your credentials (user ID and password) using a browser instead of the app, especially if you recently changed anything
- Delete the Facebook App and reinstall it
- Disable any firewalls or anti-virus/malware software temporarily
- Make sure you set your iDevice’s Date & Time to Set Automatically
- Reset your network’s settings
- Reset your device’s Location & Privacy data
Can’t log into FB Messenger, Facebook, Instagram, or WhatsApp?
Remember that Facebook owns a few other social media networks, including Messenger, Instagram, and WhatsApp.
So anytime you experience errors with Facebook, you might also see reports of trouble accessing these photo sharing and messaging services as well.
Recently Changed or Updated Your Facebook ID or Password?
Apparently, if you change your email or your password during an update of the app, the new app does not recognize this new password or email.
Consequently, you get this Facebook: error signing in!
Best practice is to change Facebook back to the old password, delete your Facebook app from your iDevice, and then reinstall the app.
It should now work for you. If not continue reading…
First Things First
Before you go through this tip list, make sure that your Facebook username and password is correct.
Go to Safari or any other browser and sign into Facebook to ensure your Facebook credentials are correct.
If not, follow their steps on retrieving your Facebook ID or password, or both.
If you have no trouble logging into Facebook via Safari, try closing your Facebook app and restart again.
To do so, double press your home button and swipe upwards on the Facebook thumbnail. The reopen your Facebook and try again.
It’s may not be just you: Check Facebook’s Server Status
Before you spend any more of your time, check if the problem is with Facebook itself, rather than you.
And remember that both Facebook and its Instagram ( a FB subsidiary) occasionally suffer localized and even widespread outages. So it’s best to check this before spending time troubleshooting. 
If you see “Sorry, something went wrong. We’re working on getting this fixed as soon as we can,” check and see if FB’s servers are down.
Go to a site like DownDetector and see if there are similar reports by other users.
If other users report problems, then your issue is most likely an internet service or switch related issue that needs Facebook (or other companies that support FB’s infrastructure) to fix.
Some of these sites also include a Live Outage Map to give you an idea of where the problems are occurring in real-time. 
Another option is to check Twitter. Facebook site outages are often reported by FB users on Twitter. Check the hashtags for #facebookdown and #instagramdown.
Additionally, check your news feeds for any information about outages. Large Facebook problems are usually reported on most news sites–just type in Facebook and review those results.
In that case, your only remedy is time. 
Seeing Error 2?
Error code 2 is a connection based error which means you, the Facebook client, are unable to communicate with the Facebook’s servers.
First, check if Facebook (or Messenger, Instagram, WhatsApp) Servers are down following the instructions listed above.
If the servers look good, then it could be your connection that’s the issue.
Users who got this error may have a bad network or WiFi connection. So try changing to a different WiFi network or use cellular data instead of WiFi.
Additionally, your connection to FB’s Servers may be prevented by a firewall or other security software.
So if you have a firewall installed on your network, this could be the problem.
First Line of Defense with Facebook: Error Signing In
It’s usually the simplest solutions that are the most difficult to figure out. But our readers comments that this tip really works. And all without much effort!
Go to Settings > General > Date & Time and make sure Set Automatically is toggled ON (green)…more often than not, this one step resolves the problem!
Another quick tip for users with iOS 10 or earlier is to go to Settings, select Facebook, and tap Delete Account.
Then re-enter your Facebook ID (username and password.)
For iOS 11 and higher, Apple no longer supports Facebook with single sign-on, system-level integration
Instead, Apple treats Facebook (along with other social apps like Twitter) the same as all your other third-party apps.
That means to log out; you need to go through the Facebook App itself.
Tap the main menu button in the lower right corner (3 horizontal lines) and on your profile page scroll down to Log Out–tap that and confirm your logging out of Facebook, then sign into again. 
A Short But Weird Solution
When you see this error, tap on cancel. It pops up again.
The key is to work in between this short time to write username and password.
Type each word one by one between your taps on cancel.
Once you write in your username and password, tap on login.
Second Steps to Fix Facebook: Error Signing In
- Go to Settings > General > Reset > Reset Network Settings
- Wait for reboot
- Tap Facebook app
- Fill username and password
- This process reactivates FB
If not, make sure that you connect your device to the Internet. Launch Safari and check to see if you can view websites.
If you are having connection problems you may try these basic troubleshooting tips:
- Tap Settings and toggle off and back on WiFi
- Restart your device
- Restart your router
- Reset network settings by going to Settings > General > Reset > Reset Network Settings. Note that this will erase all your network settings such as your Wi-Fi passwords etc.
Apple Toolbox also has these troubleshooting tips for WiFi.
So if you’re having connection issues that are not resolved, please take a look at these tips.
Credentials OK but still getting Facebook: Error Signing In
If you are sure that your Facebook credentials are correct and using iOS 10 or earlier, on your iOS device, tap Settings > Privacy > Facebook, then disable Facebook.
Now try to log in again. Once logged in, please go back and re-enable the privacy setting that you just disabled. 
For iOS 11 (or if the above tip didn’t work), try deleting the Facebook App.
It’s best to delete the app via the Settings app.
So go to Settings > General > iPhone Storage (or whatever iDevice) > Facebook > Delete App.
Another option in iOS 11 and above is to Offload App –this keeps all your documents and data but removes the app itself.
Either way, once you offload or delete FB, restart your device, and then reinstall Facebook via the App Store (or if offloaded, via this same Storage setting.) 
Still Getting Facebook: Error Signing In
Open any browser like Safari or Chrome (or another browser of your choice). Go to Facebook and sign in.
Go to your Facebook Settings and select Security. And remove your iDevice from this section.
Follow These Steps
- On iDevice go to Settings > Privacy > Facebook
- Disable Facebook (it’s a toggle button)
- Log into your Facebook on your computer and click on the gears icon (Settings)
- Go to Settings > Security > Recognized Devices
- Click the ‘Edit’ button and ‘Remove’ the Facebook for iDevice
- On the iDevice, go to Settings > General > Reset
- Press ‘Reset Location & Privacy’ and confirm
- Open Facebook through the app on iDevice
The Last Stop
For folks using iOS 10 or lower, if you still have problems with your iDevice and Facebook: “Error Signing In,” tap Settings > Privacy > Facebook and toggle off the Facebook option.
Then open your Facebook app, try to log in. After you log in, go back to your privacy setting and turn the Facebook adoption back on.
For folks using iOS 11 & if that previous tip didn’t work for you with iOS 10 or lower, try this: on your iDevice tap Settings > General > Reset > Reset Location & Privacy. 
If you still have problems, restart your iPad or iPhone.
If restarting does not fix your issue, force reset your iDevice.
Force restart your iPhone, iPad, or iPod touch only as a last resort and only when your iDevice is not responding.
How to force restart (reset)
-
On an iPhone 6S or below plus all iPads & iPod Touches, press Home and Power at the same time until you see the Apple logo
-
For iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo
-
On an iPhone X series or iPhone 8 or iPhone 8 Plus: Press and quickly release the Volume Up button. Then press and promptly release the Volume Down button. Finally, press and hold the Side button until you see the Apple logo
Report your problem to Facebook
If Facebook and its other services and properties (Instagram, WhatsApp, or Messenger) still aren’t working, consider submitting your feedback to Facebook’s Report a Problem site. 
Include a description and screenshot of your issue, if you can.
How to report something that isn’t working to Facebook with your iDevive
- Tap the Menu Button
- Scroll to the bottom and select Report a Problem
- Select the Facebook product you’re having a problem with
- Describe your problem in the text box, including the steps you took to encounter the issue
- Add a screenshot by clicking Choose Files
- Tap Submit
If you cannot access their help site, check out Facebook’s Twitter account.
Reader Tips
- Check that your wifi isn’t blocking Facebook. I just switched to another WiFi network (at my job) and everything worked again
- All I did was go to Setting > General > Date & Time > and switched the button to ON for Set Automatically
- Try everything like deleting Facebook, Instagram, and WhatsApp apps and then reinstalling those same apps with their latest app updates. Then go to Safari Settings and delete all your cookies, website data, and history. Reboot all your devices including Macs (if applicable) and also reset your network settings in Settings > General > Reset. Finally, reboot your router. Then try launching Facebook (or Instagram and WhatsApp) again
- What worked for me was turning Wi-Fi completely off via the Settings App and then logging in to Facebook and Instagram using my cellular data connection only (LTE)
- Turning off WiFi, connecting to mobile data and launching the Facebook App, AND THEN re-connecting to WiFi worked for me
Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the editorial direction of AppleToolBox. He is based out of Los Angeles, CA.
Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.
In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.
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I followed each and every step on my 4th generation iPad, which can only update to 10.3.3. I keep getting the error message. I cannot login through my settings tab at all. I can install the Facebook app and sign in that way, as well as go to the website and login on the iPad. However, I need to be able to sign in through the settings> Facebook tab for a game data transfer.
Hi , I’ve got a problem with my iPad ,it’s connected to wifi at home, all our other devices are ok but iPad won’t let me connect to fecebook , what’s app , safari if reinstalled Facebook still no good I keep getting this to ,asyncsocketexception ! Please help as certain apps on iPad won’t connect beacause of Facebook too .
Unexpected error is occurred while login in Facebook
Hi Gurpreet,
Overnight there were some server issues with Facebook. It looks like those are now resolved.
HELP!! I have tried allllll of the tips and tricks– nothing is working — it started doing this on iphone AND browsers on a desktop a week ago!! I really need it to work. This is what it says:
Sorry something went wrong. we are working on getting it fixed
I have a error when trying to sign in on Facebook app and messenger but I can’t login on safari PLEASE HELP
Hi Aneisha,
Try clearing your Safari’s website data. Close Safari and go to Settings > Safari. Scroll down and tap Clear History and Website Data.
Once done, go to Settings > General > Reset > Reset Network Settings.
Reset Network Settings
Resets all your network connection options and sets your device’s network settings back to the factory defaults. Clears your current cellular (if applicable) and WiFi networks including saved networks, WiFi passwords, and VPN settings.
Before you reset your network’s settings, be sure have your WiFi network name and passwords available for re-entry.
Once reset, enter your WiFi passcode again.
Then try again to log into FB after the restart.
Dear my Facebook account is not working on my Facebook app so can you help me how I fixed please thank you
Pls help me
Hi Debaraj,
What’s going on with your device and Facebook? Do you get this particular error “error signing in” or are you seeing something else?
Let us know what’s happening so we can try to help.
Liz
Hi! Anyone having this problem? I can’t log into Facebook Page Manager via my iphone. I keep getting an Error Code:10 notification. Anyone has the same problem and any remedy?
I’ve done literally all of the above but still nothing! Please help . I’ve got Error 2
facebook login error an unexpected error occurred. please try logging in again for Iphone 7????
Same dude, same…
Facebook comes on then goes away tried to uninstall then install again a few times same thing happens now have a 3 in right corner of Facebook symbol any suggestions
I keep getting “login failed” help me how to log in
I can’t log in to Facebook keep getting error 2 code
Right now I have access to Facebook and messenger but my husband does not. Why is it that I have access and he doesn’t?
Helle please set the fb its showing error code 2 id is not sing in so plzz do help thnks
I can’t log in on facebook, it always shoew unexpected error and error code 2. What am i going to do to fix this problem?
When will fb be back?
Hi Alexis,
Some users report FB, Instagram, and Messenger are coming back online for their devices and apps as of 6 pm Pacific Time in the US.
Restart your device and see if it now works.
We tested on several devices–about half are working again…and half not yet.
We expect FB issues to resolve on all devices in the coming hours.
Stay tuned and check Facebook’s twitter feed for the latest updates
Facebook Wont Let Me Log In
Keeps Say Error 2 Need Help
Tried everything and nothing worked
I cannot log into my Facebook or instagram account. It keeps saying error code 2. I’ve been trying for 6 hours to log in, I’ve tried everything that has been posted but nothing is working.
I cannot log in into my messenger account.
Can’t get into my Facebook keeps coming up error code 2 have tried other ways and new password reset keeps coming up too many codes used.
I have managed to get back into the Facebook app but I can still not access the messenger app. Any idea why one is working and one is not??
I can’t seem to get into my account after numerous attempts. I keep getting an error 2 code
Hi i cant login my fb accout it shows error
Code 2
Me too , i cant login my fb accout it shows error
Code 2
How come it is only certain people my husband can still use his Facebook but I can’t and how will we know when it is fixed I have tried everything
FaceboOK error code 2.. how can i fix this problem? Because my facebook is very important to me. When it will be fix??
Still having issues with Error 2 message. Can’t login. Still an issue with anyone else?
Saying error 2 on my Facebook and Instagram… can’t log in… is there a problem??
I cannot log in to my facebook now because of error 2 hiow can i solve this problem??
My phone I never had a problem with login my Facebook been years now until it’s said I can’t log in error code 2
I’m concerns lost my FB profile my pictures etc is someone hacked mine?
I try to look it up google how to fix I totally not understand and I can hold of Facebook to ask for help support but said no match my email for FB it’s creepy?
Please help me fix my FB to able login in like always be
Hi Kathleen,
There is a widespread problem with Facebook’s Servers today after pushing out a new update.
This problem impacts all of Facebook’s family of apps, including FB, FB Messenger, WhatsApp, and Instagram. They are aware of the issues and are currently working on it to get things back asap.
The problem is NOT related to any DDOS attack–so it’s unlikely your account is hacked or compromised.
Since the issue is with the servers, only Facebook can fix it.
Check out Facebook’s Twitter account for updates (
When is Facebook expected to be back up!
FB is starting to get back online for folks as of 9 pm Eastern time US.
Restart your device and check again. If still down, wait another few hours and try again.
Facebook error code 2. Can’t connect to Facebook, when will it be fix?
In the FB app I get a message – unexpected error please try later error 2
If I try through Safari I’m told FB are updating details on my acc
Which is true?
Seems like no one seems to know what’s happening
Hi won’t let me log in keeps say error 2 what’s that mean and can u fix it
Hi Lar,
There is a major server outage at Facebook today, impacting all of their properties including Facebook, Messenger, WhatsApp, and Instagram.
Unfortunately, since the problem is with their servers, only time is the remedy.
We encourage you to reach out to their customer service teams via Twitter to let them know the problems you experience
Îm having the same problem, is it fix yet?
I get an error code 2 when I try to sign into my face book on my I phone ? What’s going on and what’s error code 2
Hi Isabella,
This error is related to a problem on Facebook’s Servers–they pushed out an update today and there are a lot of issues with it.
I can’t get into facebook. When I tried resetting my password and the new.
code came in, I got a message there where no new codes. Error. ode is 02 which tells me it could be a facebook server. Help
Hi Im having a problem. I cant log in my facebook in my iphone, ipad and PC for 24 hours already and i need it badly to communicate. Ive been seeing error code 2 the whole time and i did all the tips above and nothing. Is there any solution? pls help me
Hi Gab,
Sadly, the problem is on Facebook’s end so at this point, no troubleshooting on your specific device or account will help.
Hi, I’ve had a ” Something went wrong ” message on Facebook since Friday and it’s not budging. Similarly, my Messenger is saying ” Cannot load conversations ”
Can anyone help ?
Thanks.
Hi George,
These problems usually indicate an issue with Facebook’s Servers. If so, you should see improvements over the coming days.
If you suspect the problem lies with your account or the app, try deleting the apps (Facebook and Messenger) and then reinstalling them via the app store–this always downloads and installs the most recent version for your iDevice’s iOS.
Sam
I’m getting a unknown error on my new I phone x I can not login into facebook I need help
HI Kammie,
Try reinstalling the Facebook app using a new iOS 11 feature called Offloading. It removes the app but retains all your data–that way reinstalling is easy!
Check out this article for more details.
SK
I requested a Facebook reset code and when I enter the code in the FB app I get the unknown error message.
I’m getting a unknown error message when I enter the Facebook reset code, please advise on what to do?
I FOLLOWED EACH OF YOUR STEPS TO TRY TO CONNECT FACEBOOK FROM MY IOS 11 APP, but it’s impossible. Doesn’t recognize my password, and I can log in without problem to facebook messenger mobile version and facebook web version. I don’t know what I can do…
The disabling Facebook in my iPad settings worked for me. Thank you!
tried all the reset tips for iPad – none worked. make sure date and time set to automatic…this will resolve the issue.
Thank you sooo much!!
My facebook is back!
I can logon FB app on my iPhone but i can’t enable FB from the device privacy setting no matter how many times i tried with the same password i used to login FB app/web. The same error to communicate with server is prohibiting me to login other apps that requires FB login.
I’ve been struggling for ages with this. Now its ok!! Thanks a lot.
I can open Facebook in the PC and IPad but not in the Iphone.
I have done everything above and nothing
first says can’t connect to the server and then error with internet when I have 4 G and wifi correctly working….very sad….