Do you frequently experience Facetime audio problems, FaceTime not ringing, or FaceTime not connecting issues on your iPad?
FaceTime is the most secure video, audio, and messaging app. No other messaging app can guarantee such security. Because Apple never shares user details with third parties until there’s a court order. Most messaging app developers don’t follow this policy.
However, there comes situations when multiple systems of FaceTime fail on your iPad like sound, ringing, connectivity, etc. If you follow these troubleshooting ideas, you can say goodbye to these problems of FaceTime in no time. You can also apply the same fixes to the FaceTime app on an iPhone.
FaceTime Activation Unsuccessful
One of the common problems of FaceTime is the activation unsuccessful warning. It happens mostly when you apply a major software upgrade like moving to iPadOS 16.0 from iPadOS 15.0. Also, if you switch iPads or iPhones, you may find FaceTime activation a challenging task. Here’s how you can fix this:
- Open Settings and go to FaceTime and disable the service.
- Scroll up the left-side panel and go to your Apple ID screen.
- Scroll down to the bottom and tap Sign Out.
- Authenticate the action with a passcode.
- Once you’ve signed out of the Apple ID, sign in again.
- Now, go to FaceTime in Settings and flip the FaceTime activation switch.
- If you see your FaceTime address ticked, it’s working fine.
FaceTime Audio Problem: No Sound
The FaceTime audio problem is a complicated issue but the fixes are fairly easy. Find below different troubleshooting you can try:
If you or the recipient are unable to hear the voice of the caller, then there’s an issue with the microphone. The mic got deactivated accidentally since it’s easily accessible on the FaceTime calling interface. Check your FaceTime call or ask the caller to check whether the mic icon on the FaceTime interface is solid white or dark. If it’s dark, the mic is offline, Touch the mic icon to activate it.
Increase iPad Volume
You could have reduced the volume of your iPad to zero when loud music started playing suddenly on YouTube or Spotify. Now, you forgot to increase the system volume. So, you’re unable to hear the FaceTime ringing since the volume is zero. Press the Volume Up button on the side of the iPad to increase the system volume.
Close Apps That Use the Microphone
When the iPad mic is busy FaceTime can’t access it. Mostly, you won’t be able to send or receive a FaceTime call in this scenario. However, if a call establishes, you or the other party may not hear anything. So, close all messaging and other apps that use the iPad mic. Here’s how you can force close an app:
- Swipe up the iPad screen from the bottom bezel.
- When you see all open apps within the App Switcher, select messaging apps and swipe up.
FaceTime Not Connecting
Another popular issue with FaceTime is unsuccessful calls. The screen could say connecting forever. Follow these troubleshooting ideas to make FaceTime work again:
Check FaceTime Service Status
Go to the Apple System Status portal and check if the FaceTime service status is green. If it’s not, and showing a yellow light instead, check back later when the service is green. FaceTime might be temporarily down.
Turn Off and On FaceTime
If FaceTime service is online, then disable and re-enable FaceTime on your iPad by following these steps:
- Go to FaceTime settings via iPadOS Settings > FaceTime.
- There, slide the FaceTime activation switch to the left to turn it off.
- Once it’s off, flip the switch to the right to activate FaceTime.
Allow Cellular Data for FaceTime
To enable FaceTime over cellular, ensure you activated the Use Cellular Data option for FaceTime. Access your device’s Settings, and either select Cellular or Mobile Data and toggle on FaceTime. When using an iPad, you may find this option under Settings > Cellular Data.
Set Date & Time to Automatic
If you need to set the date and time of the system manually, it’s high time you set that to automatic to make FaceTime calls successfully. Here’s how:
- Launch the Settings app and go to Date & Time through General.
- Flip the switch for the Set Automatically option.
FaceTime Not Ringing
When you miss FaceTime calls because there are no ringtones in the iPad, try these fixes:
Deactivate Silent Mode
Perhaps the silent mode is active on your iPhone. Here’s how you can undo this:
- Pull down the Control Center from the top right corner.
- If the Alarm bell is red, tap that once to disable silent mode.
You can also assign the Side Switch button to Lock Rotation instead of the Mute function by going to Settings > General > Use Side Switch To: section.
Disable Do Not Disturb or Focus
If you synced all your Apple devices with the same Apple ID, activating DND on one device will set the same on other devices. Thus, check if the DND is active or not. Go to the Control Center and touch the Do Not Disturb On icon to disable DND or Focus. Refer to the below image:
Allow FaceTime Notifications
The iPad Notifications settings let you customize notifications of apps at granular levels. Go to Settings > Notifications > FaceTime > and ensure Allow Notifications switch is in the turned-on position.
By now, I hope you’ve sorted out the FaceTime problems on your iPad, like FaceTime not ringing, Facetime audio problems, and FaceTime not connecting. Know a better way to fix these, don’t forget to mention that in the comment box.
Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the original editorial direction of AppleToolBox. He is based out of Los Angeles, CA.
Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.
In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.